The property, is huge, tons to do, the staff is fantastic. This place has a lot of positives. Unfortunately the food is such poor quality that it almost ruins the trip. There’s lots of it but it just isn’t good.
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We've been to this hotel before. It's fantastic for children; ours loved the lazy river and wave pool. The main pool is huge, but parts still felt crowded. Making dinner reservations was difficult, we had to take the only open options or the buffet. Rooms and property were clean and well maintained. Overall, we'd go again.
Beautiful property. The staff are always busy keeping it clean. From wiping off all the pool chairs to raking the grass after a storm. Rooms are a little dated and could use some tlc. Shower door handle was broken, making it difficult to close. Outside bottom of shower had rotted some. Room was huge and plenty big enough for 2 adults and 2 kids. Massive resort, but we never thought it was too much walking. The grounds are beautifully maintained so you just enjoy the walks. Animals everywhere, beautiful flowers. My kids can’t wait to go back. Oh yes… pool! Massive pool that the workers were in every morning cleaning.
beautiful scenery
Very nice and beautiful property.
Not enough late night shows that were interesting
Amazing place, we been there with our 3 kids (9,6,2 years old) for all of them was really fun, we will be back
Everything was pleasing except for some service due to probably short on staff, the room service was not good no breakfast service the menu for room service very limited, when i stayed at royal hideaway i could order anything at anytime.
Just got back from 5 nights at the Maya. Originally planned on 4 nights but we were having too much fun. Stayed in the Junior Suite on the beach and loved the room. Great Covid safety protocols. Food was decent with a lot of options even with food allergies in our group. Only negative was after we decided we didn’t want to do the breakfast presentation we were harassed by our assigned concierge to the point of him becoming insulting.
Over all pretty good
Customer service
Very clean and beautiful grounds with lots of wildlife. The shows each not were terrible, even my kids wanted to leave just minutes in. The magic show was more about half naked women dancing and the rock show was both men and women prancing around the stage barely clothed. The quality of the shows was very poor as well. The most frustrating thing about the resort is lack of available dining options. Even booking restaurants multiple days out you had minimum choices that even had openings and most were around 9pm which is awful with kids.
poor costumer service
The property, is huge, tons to do, the staff is fantastic. This place has a lot of positives. Unfortunately the food is such poor quality that it almost ruins the trip. There’s lots of it but it just isn’t good.
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We've been to this hotel before. It's fantastic for children; ours loved the lazy river and wave pool. The main pool is huge, but parts still felt crowded. Making dinner reservations was difficult, we had to take the only open options or the buffet. Rooms and property were clean and well maintained. Overall, we'd go again.
Beautiful property. The staff are always busy keeping it clean. From wiping off all the pool chairs to raking the grass after a storm. Rooms are a little dated and could use some tlc. Shower door handle was broken, making it difficult to close. Outside bottom of shower had rotted some. Room was huge and plenty big enough for 2 adults and 2 kids. Massive resort, but we never thought it was too much walking. The grounds are beautifully maintained so you just enjoy the walks. Animals everywhere, beautiful flowers. My kids can’t wait to go back. Oh yes… pool! Massive pool that the workers were in every morning cleaning.
beautiful scenery
Very nice and beautiful property.
Not enough late night shows that were interesting
We are very happy to read that Iberostar Selection Paraiso Maya Suites has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience. Best Regards,