See all properties

Iberostar Selection Paraíso Maya Suites - All Inclusive

4.5 star property
Luxury property on the beach, with 8 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Iberostar Selection Paraíso Maya Suites - All Inclusive

8 outdoor pools, pool umbrellas, sun loungers
Garden
Lobby
Lobby
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Hot Tub

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Paradise Beach
    ‪8 min walk‬
  • Place, Playa Paraiso Golf Course
    ‪10 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪66 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 624 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

  • 667 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

8.8 out of 10
Excellent
(41 reviews)
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

8.0 out of 10
Very good
(9 reviews)
  • 667 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior

Free minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 624 sq ft
  • Sleeps 4

View all photos for Suite Junior with Beach View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Beach View

  • 624 sq ft
  • Sleeps 4

View all photos for Suite Junior

Free minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 613 sq ft
  • Sleeps 4

View all photos for Suite Junior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Pool View

  • 624 sq ft
  • Sleeps 4

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

9.4 out of 10
Exceptional
(6 reviews)
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

  • 624 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

10.0 out of 10
Exceptional
(1 review)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

8.0 out of 10
Very good
(2 reviews)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite Junior with Garden View

  • Sleeps 4

View all photos for Suite Junior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Garden View

  • Sleeps 4

View all photos for Suite Junior

Free minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 624 sq ft
  • Sleeps 4

View all photos for Suite Junior with Beach View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Beach View

  • 624 sq ft
  • Sleeps 4

You may also like

Ad
Outdoor pool, free cabanas

The Beachfront by The Fives Hotels - A la Carte All Inclusive Adults Only

Playa del Carmen
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
9.6 out of 10, Exceptional, 112 reviews
$445 nightly
The price is $551
Dec 20 - Dec 21
Total with taxes and fees
The Beachfront by The Fives Hotels - A la Carte All Inclusive Adults Only

About the neighborhood

Playa del Carmen

Playa Paraiso Golf Course is a short stroll from Iberostar Selection Paraíso Maya Suites - All Inclusive, and other popular attractions like Maroma Beach are within a 15-minute drive. This 434-room, 4.5-star property has 8 outdoor pools along with a golf course and a full-service spa.

What's nearby

  • Paradise Beach - 8 min walk - 0.5 miles
  • Playa Paraiso Golf Course - 10 min walk - 0.5 miles
  • Nicklaus Design Golf Course - 17 min walk - 1.0 mile
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 2 min drive - 0.7 miles
  • Maroma Beach - 11 min drive - 3.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪La Laguna - ‬1 min walk
  • ‪Restaurante La Plaza - ‬2 min walk
  • ‪Lobby Bar Acuarium - ‬1 min walk
  • ‪Star Café - ‬2 min walk
  • ‪Snake Bar At Iberostar Maya - ‬5 min walk

About this property

Iberostar Selection Paraíso Maya Suites - All Inclusive

Luxury property on the beach, with 8 outdoor pools
Iberostar Selection Paraíso Maya Suites - All Inclusive features a golf course, a full-service spa, and 8 outdoor pools. There's free valet parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this all-inclusive property include a free water park, a nightclub, and a lazy river.
55-inch TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Free minibar items, furnished balconies, and coffee makers are also available.
Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 8 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Similar properties

Exterior
Iberostar Selection Paraíso Lindo - All Inclusive
  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
8.8 out of 10, Excellent, 1,001 reviews
Iberostar Selection Paraíso Lindo - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 coffee shops/cafes
  • 20 restaurants
  • 8 bars/lounges
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistró L'Etoile
  • El Rancho
  • La Marina
  • La Pagoda

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 8 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Health club
  • Kayaking
  • Lazy river
  • Nightclub
  • Optional golf privileges
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping mall
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

All Inclusive Iberostar Paraiso Maya
Iberostar Maya Paraiso
Iberostar Paraiso Maya
Iberostar Paraiso Maya All Inclusive
Iberostar Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya Playa del Carmen
Maya Iberostar
Paraiso Maya
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Iberostar Riviera Maya
Iberostar Paraiso Maya All Inclusive All-inclusive property
Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen
Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya All Inclusive
Iberostar Selection Paraíso Maya All Inclusive

Frequently asked questions

Are there all-inclusive options at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Iberostar Selection Paraíso Maya Suites - All Inclusive is an all-inclusive resort and rates come with à la carte meals.

Are free cancellation options available at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Iberostar Selection Paraíso Maya Suites - All Inclusive provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What can I see around Iberostar Selection Paraíso Maya Suites - All Inclusive?

This property is located in Playa del Carmen, a short 12-minute walk from Playa Paraiso Golf Course and also 9 minutes on foot from Paradise Beach. You'll also find Maroma Beach and Cirque du Soleil Boutique at Vidanta Riviera Maya within a short drive.

Is parking available on site at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Spa Sensations is the property's spa and services include deep-tissue massages, hot stone massages, reflexology, and body wraps.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a casino at the property?

No, Iberostar Selection Paraíso Maya Suites - All Inclusive doesn't have a casino.

Is there an indoor pool at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and 2 hot tubs.

Is Iberostar Selection Paraíso Maya Suites - All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, 8 outdoor pools, and 20 restaurants.

Are there hot tubs at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yes, guests can enjoy 2 spa tubs at this all-inclusive property.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a restaurant that serves breakfast?

Yes, Iberostar Selection Paraíso Maya Suites - All Inclusive has 20 restaurants, and serves free buffet breakfast each morning.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Iberostar Selection Paraíso Maya Suites - All Inclusive.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Iberostar Selection Paraíso Maya Suites - All Inclusive?

The closest major airport to Iberostar Selection Paraíso Maya Suites - All Inclusive is Cancun Intl. Airport (CUN), which is 24.2 mi away (36 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 17.3 mi away.

Are there rooms with balconies at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yes, every guestroom at Iberostar Selection Paraíso Maya Suites - All Inclusive comes with a furnished balcony with some featuring beach or garden views.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a wedding venue on site?

Take advantage of the wedding venue at Iberostar Selection Paraíso Maya Suites - All Inclusive if you plan to say "I do" during your trip.

Iberostar Selection Paraíso Maya Suites - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1000 reviews
Rating 8 - Good. 261 out of 1000 reviews
Rating 6 - Okay. 109 out of 1000 reviews
Rating 4 - Poor. 57 out of 1000 reviews
Rating 2 - Terrible. 34 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amrita

Stayed 4 nights in Aug 2025

10/10 Excellent

Hochman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Sep 2025

6/10 Okay

Dmitriy

Traveled with family
Liked: Staff & service
Will not return. Transfer never came. Limited food choices. Stony beach. Lots of sea weed.
Stayed 6 nights in Aug 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Brian

Stayed 4 nights in Aug 2025

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

8/10 Good

liqin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Hard to reserve a restaurant especially for a big group. They try to push us to dine in the buffet. Try to be an early bird if you want restaurants other than a buffet.
Stayed 7 nights in Jul 2025

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing entertainment, food and amenities. Highly recommend!
Stayed 6 nights in Aug 2025

2/10 Terrible

Maryann

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Food was not great and drinks were terrible. The staff did not communicate in English very well and had a hard time understanding.
Stayed 7 nights in Jul 2025

6/10 Okay

Mustafa

Traveled with family
Liked: Cleanliness, amenities
The vibes are great and they mixed the property with nature so well. Great pools and beach access but the rooms are a bit old and crumbling. Food is horrible and room service took at least an hour after ordering. Only place with a half-decent food was the steakhouse. Worst part was the concierge service. When I asked about the $400 voucher I should receive from Expedia, they tried to get me into one of their sales pitch presentations to get a $450 worth of spa credit. After I declined, they gave me the $400 in 16 vouchers that are $25 off $100 which cannot be combined together. So practically I have to spend $1,600 at the resort to get the $400. Definitely not coming back to this resort!
Stayed 4 nights in Aug 2025

8/10 Good

Yang ji

Liked: Cleanliness, staff & service, property conditions & facilities
ㅠ
Stayed 3 nights in Aug 2025

10/10 Excellent

Hyun Ju

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. All staffs were nice. 👍
Stayed 3 nights in Aug 2025

10/10 Excellent

Kyrylo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Shawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend, was nice, staff was friendly, def recommend walking around to other nearby iberostar buildings.
Stayed 5 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Everything was awesome. Friendly, great food, water tasted very good. First time in Mexico, very impressed Small issue with some flies outside our balcony because of a dead bird or something but they sprayed and offered to change rooms which we declined cause we didn’t use balcony.
Stayed 5 nights in Jul 2025

10/10 Excellent

Greter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho las amenidades dentro del hotel, realmente no necesitas nada más fuera y el start Camp para niños es muy animado y bien seguro
Stayed 5 nights in Jul 2025

8/10 Good

Maria Nilce sales

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
All private restaurants had nothing available only buffet so sad
Stayed 4 nights in Jul 2025

10/10 Excellent

Michelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. It was our 5th time there. Food for an all inclusive was decent. Need more chairs by the pools.
Stayed 7 nights in Jul 2025

8/10 Good

Ian, Woburn

Stayed 6 nights in Jun 2025

8/10 Good

Stephanie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely love the property. It’s well-maintained. It’s clean and we love the wildlife.
Stayed 7 nights in Jul 2025

8/10 Good

Anna

Liked: Cleanliness, amenities
Stayed 9 nights in Jun 2025

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We did a lot of research looking for a resort that was big enough to have lots of food options and things to do. This resort did not disappoint. Everything was really great. The staff there are really great people and so friendly ALL the time. Pools were clean, food was really good. Service was excellent (except the sit down restaurants) those took a bit to get your drinks or more drinks but buffets were really good. The seaweed was pretty strong when we were there but we never had to wait for a drink, either at the bar or someone always came by to serve us. (Don't forget to tip) We would for sure go here again and bring friends and family. Great experience.
Stayed 5 nights in Jun 2025

8/10 Good

Brynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, I did not have a good stay, but this was not the hotel‘s fault. I went as a solo traveler, which was a bad idea. Given this is a family resort. I thought I could find some quiet, but I couldn’t and they even put me in a room across the waterpark. I tried to get a refund on the extra day because I went home early and they wouldn’t do it, but I understand. I highly recommend this place for families, though, it looks like a blast! And the food was incredible!
Stayed 4 nights in Jun 2025

6/10 Okay

Norma

Traveled with family and small children, Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel was nice, however the service was poor. Under staffed and, staff not very professional. We did have a couple of excellent staff members like Hania and her captain ( can’t remember his name) other than them two, they all seemed rushed, the service at reg sit down restaurant was poor, except in the Japanese one ( the geisha).
Stayed 5 nights in Jun 2025

8/10 Good

Steven

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property…the Maya Suites were very nice and recently updated. The food was very good as a whole. The service was also mostly very good. The beach was not very nice during our stay due to the high levels of sargassum…but the pools were great!
Stayed 7 nights in Jun 2025

Hotels