JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Aerial view
Property video
Lobby
Garden
Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
  • Place, Paradise Beach
    ‪9 min walk‬
  • Place, Playa Paraiso Golf Course
    ‪16 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Suite

9.2 out of 10
Wonderful
(23 reviews)
  • Garden view
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(17 reviews)
  • Ocean view
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 2088 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Upper Floor)

9.8 out of 10
Exceptional
(10 reviews)
  • Garden view
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Butler Suite, Beach Access)

  • Ocean view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Pool Walkout)

  • Garden view
  • Sleeps 2
  • 1 Double Bed

Suite with Pool View

  • Sleeps 2

Suite with Sea View

  • Sleeps 2

Double Suite

  • 645 sq ft
  • Sleeps 2

Double Suite with Pool View

  • 645 sq ft
  • Sleeps 2

Suite

  • 645 sq ft
  • Sleeps 2

Double Suite with Ocean View

  • 645 sq ft
  • Sleeps 2

Villa with Pool View

  • 2088 sq ft
  • Sleeps 3

Suite Superior with Ocean View

  • 645 sq ft
  • Sleeps 2

Suite Superior with Ocean View

  • 710 sq ft
  • Sleeps 2

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About the neighborhood

Playa del Carmen

JOIA Paraíso by Iberostar - Adults Only - All Inclusive places you 1.3 mi (2.2 km) from Playa Paraiso Golf Course. This 310-room, 5-star resort has 2 outdoor pools along with a golf course and a full-service spa.

What's nearby

  • Paradise Beach - 9 min walk - 0.5 miles
  • Playa Paraiso Golf Course - 16 min walk - 0.9 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 1.1 miles
  • Nicklaus Design Golf Course - 6 min drive - 1.4 miles
  • Maroma Beach - 13 min drive - 3.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Lobby Bar Acuarium - ‬9 min walk
  • ‪Restaurante La Plaza - ‬11 min walk
  • ‪Alberca - Pool - Bar - ‬1 min walk
  • ‪La Fuente -Lobby Bar - ‬11 min walk

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

JOIA Paraíso by Iberostar - Adults Only - All Inclusive features a golf course, a full-service spa, and 2 outdoor pools. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this adults-only resort include a nightclub, an indoor pool, and a gym.
Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds sport Frette Italian sheets and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other amenities include free minibar items, iPod docks, and coffee makers.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (37,835 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

Frequently asked questions

Are there all-inclusive options at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an all-inclusive resort and rates come with à la carte meals plus many onsite activities. Activities include golf, tennis, and Pilates.

Are free cancellation options available at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What can I see around JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

This resort is located in Playa del Carmen within a short 14-minute walk of Paradise Beach. You'll also find Maroma Beach and Playa Paraiso Golf Course within a short drive.

Is parking available on site at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, valet parking and self parking are offered for free at the resort.

Is there a spa at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Spa Sensations is the resort's spa and services include beach massages, Swedish massages, mud baths, and Ayurvedic treatments.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a casino?

No, JOIA Paraíso by Iberostar - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, this resort has an indoor pool along with 2 outdoor pools.

Is JOIA Paraíso by Iberostar - Adults Only - All Inclusive good for couples?

This adults-only resort offers many amenities for couples, including Champagne service as well as a beach bar and 2 outdoor pools.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a hot tub?

Yes, this resort has a spa tub.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, JOIA Paraíso by Iberostar - Adults Only - All Inclusive has 20 restaurants, and serves free buffet breakfast each morning.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive.

Are there connecting rooms at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

No, there aren't connecting guestrooms at this resort.

Where is the closest airport to JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

The closest major airport to JOIA Paraíso by Iberostar - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 24.2 mi away (42 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 17.1 mi away.

Are there rooms with balconies at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, some guestrooms at this resort offer either a furnished balcony or a furnished patio where guests can enjoy ocean or garden views.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a wedding venue?

Take advantage of the wedding venue at JOIA Paraíso by Iberostar - Adults Only - All Inclusive if you plan to say "I do" during your trip.

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 782 out of 1004 reviews
Rating 8 - Good. 140 out of 1004 reviews
Rating 6 - Okay. 50 out of 1004 reviews
Rating 4 - Poor. 18 out of 1004 reviews
Rating 2 - Terrible. 14 out of 1004 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Julia J., LANCASTER

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff goes above and beyond to ensure everything is perfect. No request is too small!
Stayed 7 nights in Oct 2025

8/10 Good

Anthony, Hickory Hills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the friendliest staffs I’ve ever encountered in all my travels and no matter what property you were on within Iberostar, everyone was friendly and helpful in anyway necessary
Our room patio
Stayed 4 nights in Nov 2025

10/10 Excellent

Betty Jo, houston

Stayed 7 nights in Oct 2025

10/10 Excellent

JERRY, Indian Trail

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes Rooms need update
Stayed 5 nights in Oct 2025

8/10 Good

Julian Alexander

Stayed 6 nights in Oct 2025

6/10 Okay

Gillian P

Stayed 7 nights in Aug 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was good. The service was hot or miss sometimes.
Stayed 7 nights in Oct 2025

10/10 Excellent

Lev

Stayed 4 nights in Oct 2025

8/10 Good

Mark

Stayed 7 nights in Oct 2025

10/10 Excellent

Joey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved our stay at Joia by Paraiso. We took a 10 day vacation away from our busy lives and the kids. The staff was always friendly and gave generally great service. The food at the buffet varied every night and was amazing. We tried the restaurants and the food was a little too fancy for us so we don’t have much of an opinion here other than sometimes the service there was good and sometimes it was just ok. The entertainment team was great. There are many activities everyday and they keep things fun. Jules, Raymundo, Pedro, Cassadra and Mala stood out to me. The daily crazy games are a must. The pool bar is the place to be in the afternoon and the barmen there give a great service (Luis, Saulo and Gabriel). You get access to all the other lobbies as well which is great. Golf course right on site, I didn’t get to play on this trip but some other guests had good comments on the course conditions. We went scuba diving with Dressel Divers that have a dive center right on site (it’s at another lobby so a 5-10min golf cart trip), we purchased a package that included different dives and it was great (we’re certified divers). The rooms were the best i’ve had in any all inclusive resort even if we got the basic room. We didn’t always go to the shows but when we did they were pretty good. The rock show was absolutely amazing with the lead guitarist being the best i’ve seen live performing all the solos. We loved our trip and chances are that we will be back at this resort.
Stayed 10 nights in Oct 2025

10/10 Excellent

Asije

Stayed 5 nights in Oct 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Matt

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You won’t find a place like this top notch
Stayed 3 nights in Oct 2025

8/10 Good

Trever

Stayed 5 nights in Oct 2025

10/10 Excellent

Safiah

Stayed 6 nights in Oct 2025

10/10 Excellent

alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the adults only atmosphere, private pools and gym and the butler service!
Stayed 6 nights in Oct 2025

10/10 Excellent

John Hoang

Stayed 5 nights in Oct 2025

10/10 Excellent

Arsalan Arif

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent staff! Good quality food and services
Stayed 5 nights in Oct 2025

10/10 Excellent

Constance LeReus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience
Stayed 3 nights in Jul 2025

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the staff took good care of me during my stay. I would go back any day.
Stayed 6 nights in Oct 2025

10/10 Excellent

Shawn Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was amazing. I took my wife there for her birthday. The food was amazing. Room was amazing. The staff was beyond friendly. I loved the fact that when you got a beer they gave you a can and there wasn’t a towel checker either. It is a 100% encapsulated site. So you really can’t leave the property unless you take a cab. The stores are quite expensive on a relative basis. So make sure you have everything you need. It is a 5 star world class resort, be prepared to be impressed
Tiramisu made tableside
Tequila tasting
Lunch at the buffet
Stayed 5 nights in Jul 2025

10/10 Excellent

Vasile

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 5 nights in Sep 2025

10/10 Excellent

Leland

Stayed 8 nights in Sep 2025

10/10 Excellent

Patricia Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with excellent food
Stayed 9 nights in Sep 2025

10/10 Excellent

alex, Debary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
Stayed 4 nights in Aug 2025