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Recent guest reviews

Nice place

I like stuff friendliness, food was very good, hotel itself was beautiful. I do not like beach: very rocky and seawater had a lot of seaweeds.

everything was excelent

Stayed at the Iberostar Grand the week of 4/03 for 10 days. This was our second time staying at this property. It's a very nice resort, clean and well kept with exceptional staff. The staff is also there to assist you in whatever you may need. They are extremely helpful and inviting. The pool bar is still closed due to Covid 19, but all of the pool waiters and waitresses' are constantly there to get you any beverages you prefer. The entertainment staff Yodan and Aaron do a fantastic job of keeping everyone entertained and engaged. The resort was very clean and hand sanitizer was abundant. All the employees wore masks at all times. They give you a Covid test before you leave and you receive your results via a text and paper copy within a few hours. Upon arrival, they did upgrade our room to a pool view room at no additional charge. The nightly entertainment was inside the main lobby area and outside due to the theater area being closed. The beaches were kept really clean everyday by the staff. The things that we noticed since our last visit to this resort was the quality of the food seems to have gone down some. On our last visit, for lunch at Las Brisa Raw Bar you could sit outside on the deck and have lobster and crab legs, but that is no longer available. Toni's was good as was the L'Aelier French restaurant. Venecia Italian restaurant has the best steaks at the resort. The other issue was that the pools were extremely cold. The hot tubs at the quiet pool was warm.

The property was great. Really convenient to get around around the property and the staff was really great. Only thing that was a bummer was the swim up bar was close due to COVID. But they made up for it up with the awesome staff serving poolside.

Iberostar Grand Paraiso is the definition of vacation and relaxation. Once to enter the the lobby you need nothing. Every service is available and is absolutely fantastic. The customer is so detailed and every staff/conceriage/butler were amazing. Book the Iberostar Grand you will not be disappointed. I never write reviews, but after my stay here and I know how challenging it is sometimes to find to best resort, I hope this helps make your decision easier. All of the restaurants were great. Oh, and its beautiful!!!

As a person of Mexican descent you will not enjoy yourself.

It was our second time going there it was lovely. The food is always very good and the service is excellent.

Room was very comfortable. Staff very friendly. Food was great but better plan on spending most your time at the buffet. Making reservations at the other places was almost impossible. They would say they were full but when you walk by ALL of the different places to eat none of them were ever full. It’s almost like they consider their restaurants full at 50% capacity. Their shuttle service inside there property was horrible. Lastly, the reason why I booked was because of the so called $600 room credit. This was very misleading and I consider it a scam. It’s not a resort credit it was a pathetic coupon book. Example coupon $35 off a $180 massage or $10 off a purchase of $100 or more. Basically if you spent $6000 extra you would probably get their $600. I don’t consider that a resort credit. We had a group with us and all of us had the $600 credit. Everyone was pissed.

My husband and I stayed at Iberostar Grand Hotel Paraiso in July, 16-21. It was our second vacation at this wonderful hotel since July 2017. Room. Our room was in Building 71, Ocean Front Corner Suite, second floor, and I just loved the corner suite! I used jacuzzi on the balcony almost every night, and enjoyed the fantastic view of the dark sky and the moon, while listening to the waves and sounds from the adjoining jungle. Upon arrival our wonderful butler Victor fulfilled all of our requirements in no time. The mini-bar was restocked according to our desires, besides, Mauro was really kind and attentive to check and make sure we had everything we wanted weather it was a bottle of champagne for later at night, or mineral water and beer. Beach. The beach is very nice – white sand and lots of sunbeds and excellent beachside service. The seaweed was bad, besides, the sea was rough all the time (yellow and red flag every day we stayed there). I don’t know how other guests go swimming there – to me, it’s just standing in the water up to my knees, or watching people at the next hotel beach area jump in the waves, but I cannot call it swimming. Oh well, that’s Mother Nature, we were prepared for that and spent most of the time in the swimming pool. Food/Restaurants. All my restaurant reservations which I made a week prior to our stay were immediately approved. The food and the service at Bella Vista (buffet restaurant for breakfast) were wonderful – from seafood, fresh juices

Ctra. Chetumal - Puerto Juárez, Km. 309 Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located within 2 miles (3 km) of El Manglar Golf Course, Iberostar Grand Paraiso Adults Only - All Inclusive is within 3 miles (5 km) of Maroma Beach. This 310-room, 5-star property has 2 outdoor pools along with indoor private spa tubs and a golf course.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. There are ample dining options with 6 onsite restaurants, including Venecia, which specializes in Italian cuisine.


Rooms

All 310 air-conditioned rooms feature indoor private spa tubs, free minibar items, and furnished balconies or patios. Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include iPod docks, coffee makers, and ceiling fans.


Property features

Iberostar Grand Paraiso Adults Only - All Inclusive features a golf course, a full-service spa, and 2 outdoor pools. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services and dry cleaning/laundry. Other amenities at this adults-only property include a casino, a nightclub, and an indoor pool.

Room options

Superior Suite, Oceanfront

2 Double Beds | 1 King Bed | Sleeps 2

Suite

2 Double Beds | 1 King Bed | Sleeps 2

Suite, Pool View

1 King Bed | Sleeps 2

Superior Suite, Ocean View, Corner

2 Double Beds | 1 King Bed | Sleeps 2

Guest reviews for Iberostar Grand Paraiso Adults Only - All Inclusive

Everyone (41) Couples (55) Family (31) Other (4) Friends (1)
4
Partner Couples

Nice place

By on Jul 19, 2021

4
Everyone

By on May 17, 2021

5
Partner Couples

I like stuff friendliness, food was very good, hotel itself was beautiful. I do not like beach: very rocky and seawater had a lot of seaweeds.

By on May 9, 2021

3
Everyone

By on May 5, 2021

5
Family

everything was excelent

By on May 4, 2021

4
Family

Stayed at the Iberostar Grand the week of 4/03 for 10 days. This was our second time staying at this property. It's a very nice resort, clean and well kept with exceptional staff. The staff is also there to assist you in whatever you may need. They are extremely helpful and inviting. The pool bar is still closed due to Covid 19, but all of the pool waiters and waitresses' are constantly there to get you any beverages you prefer. The entertainment staff Yodan and Aaron do a fantastic job of keeping everyone entertained and engaged. The resort was very clean and hand sanitizer was abundant. All the employees wore masks at all times. They give you a Covid test before you leave and you receive your results via a text and paper copy within a few hours. Upon arrival, they did upgrade our room to a pool view room at no additional charge. The nightly entertainment was inside the main lobby area and outside due to the theater area being closed. The beaches were kept really clean everyday by the staff. The things that we noticed since our last visit to this resort was the quality of the food seems to have gone down some. On our last visit, for lunch at Las Brisa Raw Bar you could sit outside on the deck and have lobster and crab legs, but that is no longer available. Toni's was good as was the L'Aelier French restaurant. Venecia Italian restaurant has the best steaks at the resort. The other issue was that the pools were extremely cold. The hot tubs at the quiet pool was warm.

By on Apr 16, 2021

5
Partner Couples

The property was great. Really convenient to get around around the property and the staff was really great. Only thing that was a bummer was the swim up bar was close due to COVID. But they made up for it up with the awesome staff serving poolside.

By on Apr 2, 2021

5
Partner Couples

Iberostar Grand Paraiso is the definition of vacation and relaxation. Once to enter the the lobby you need nothing. Every service is available and is absolutely fantastic. The customer is so detailed and every staff/conceriage/butler were amazing. Book the Iberostar Grand you will not be disappointed. I never write reviews, but after my stay here and I know how challenging it is sometimes to find to best resort, I hope this helps make your decision easier. All of the restaurants were great. Oh, and its beautiful!!!

By on Mar 9, 2021

5
Everyone

By on Dec 11, 2020

5
Everyone

By on Dec 11, 2020

Iberostar Grand Paraiso Adults Only - All Inclusive

Ctra. Chetumal - Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710
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