JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront resort with 2 outdoor pools
VIP Access

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Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
Property video
Panoramic Suite, Oceanfront (Butler Suite) | Beach/ocean view
20 restaurants, breakfast, lunch, dinner served; Italian cuisine
Garden

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
  • Place, Paradise Beach
    ‪9 min walk‬
  • Place, Playa Paraiso Golf Course
    ‪16 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪68 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Suite

9.2 out of 10
Wonderful
(23 reviews)
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(17 reviews)
  • 646 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • 2088 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Upper Floor)

9.8 out of 10
Exceptional
(10 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • 646 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Butler Suite, Beach Access)

  • 646 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Pool Walkout)

  • Sleeps 2
  • 1 Double Bed

Suite with Pool View

  • Sleeps 2

Suite with Sea View

  • Sleeps 2

Double Suite

  • 645 sq ft
  • Sleeps 2

Double Suite with Pool View

  • 645 sq ft
  • Sleeps 2

Suite

  • 645 sq ft
  • Sleeps 2

Double Suite with Ocean View

  • 645 sq ft
  • Sleeps 2

Villa with Pool View

  • 2088 sq ft
  • Sleeps 3

Suite Superior with Ocean View

  • 645 sq ft
  • Sleeps 2

Suite Superior with Ocean View

  • 710 sq ft
  • Sleeps 2

About the neighborhood

Playa del Carmen

JOIA Paraíso by Iberostar - Adults Only - All Inclusive places you 1.3 mi (2.2 km) from Playa Paraiso Golf Course. This 310-room, 5-star resort has 2 outdoor pools along with a golf course and a full-service spa.

What's nearby

  • Paradise Beach - 9 min walk - 0.5 miles
  • Playa Paraiso Golf Course - 16 min walk - 0.9 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 1.1 miles
  • Nicklaus Design Golf Course - 6 min drive - 1.4 miles
  • Maroma Beach - 13 min drive - 3.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Restaurante La Plaza - ‬11 min walk
  • ‪Lobby Bar Acuarium - ‬9 min walk
  • ‪Star Café - ‬9 min walk
  • ‪Snake Bar At Iberostar Maya - ‬7 min walk

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Adults-only beachfront resort with 2 outdoor pools
JOIA Paraíso by Iberostar - Adults Only - All Inclusive features a golf course, a full-service spa, and 2 outdoor pools. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this adults-only resort include a nightclub, an indoor pool, and a gym.
Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds sport Frette Italian sheets and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other amenities include free minibar items, iPod docks, and coffee makers.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (37,835 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

Frequently asked questions

Are there all-inclusive options at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an all-inclusive resort and rates come with à la carte meals plus many onsite activities. Activities include golf, tennis, and Pilates.

Are free cancellation options available at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What can I see around JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

This resort is located in Playa del Carmen within a short 14-minute walk of Paradise Beach. You'll also find Maroma Beach and Playa Paraiso Golf Course within a short drive.

Will I be able to park at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, valet parking and self parking are offered for free at the resort.

Is there a spa at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Spa Sensations is the resort's spa and services include deep-tissue massages, hot stone massages, reflexology, and Ayurvedic treatments.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a casino?

No, JOIA Paraíso by Iberostar - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, this resort has an indoor pool along with 2 outdoor pools.

Is JOIA Paraíso by Iberostar - Adults Only - All Inclusive a good place to stay for couples?

This adults-only resort offers many amenities for couples, including Champagne service as well as a beach bar and 2 outdoor pools.

Are there hot tubs at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, guests can enjoy a spa tub at this resort.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, JOIA Paraíso by Iberostar - Adults Only - All Inclusive has 20 restaurants, and serves free buffet breakfast each morning.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive.

Are there connecting rooms at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

No, there aren't connecting guestrooms at this resort.

Where is the closest airport to JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

The closest major airport to JOIA Paraíso by Iberostar - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 24.2 mi away (42 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 17.1 mi away.

Are there rooms with balconies that I can book at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, some guestrooms at this resort offer either a furnished balcony or a furnished patio where guests can enjoy ocean or garden views.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a wedding venue?

Take advantage of the wedding venue at JOIA Paraíso by Iberostar - Adults Only - All Inclusive if you plan to say "I do" during your trip.

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 781 out of 1004 reviews
Rating 8 - Good. 139 out of 1004 reviews
Rating 6 - Okay. 53 out of 1004 reviews
Rating 4 - Poor. 17 out of 1004 reviews
Rating 2 - Terrible. 14 out of 1004 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lev

Stayed 4 nights in Oct 2025

10/10 Excellent

Leland

Stayed 8 nights in Sep 2025

10/10 Excellent

Patricia Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with excellent food
Stayed 9 nights in Sep 2025

10/10 Excellent

alex, Debary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
Stayed 4 nights in Aug 2025

10/10 Excellent

Charlie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butler service was an amazing touch! We were tailored to so well. The friendly staff made the trip that much better. ¡Gracias a todo el personal! ¡Muy amables!
Stayed 4 nights in Sep 2025

10/10 Excellent

Edward Thomas Sheldon

Excellent
Stayed 7 nights in Sep 2025

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a private Villa. It was suppose to come with room service. It took 2 hours to get a glass of Ice tea!
Stayed 5 nights in Sep 2025

8/10 Good

Orlandas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful amazing stay. Best resort thus far. Staff extremely humble and attentive, especially our Butlers. Now I was not impressed with the Steak house or French restaurant. Asian was very entertaining and fun to attend. Buffet was always great and good for a quick meal. No complaints overall!! Will try Joia in Aruba next!!!
Stayed 6 nights in Sep 2025

10/10 Excellent

julio Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 5 nights in Sep 2025

10/10 Excellent

Frederick, Louisville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food was amazing!
Stayed 7 nights in Sep 2025

8/10 Good

Stephanie Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Miguel Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was an amazing experience. The property is breathtaking. The service was great from the start and never let up. The staff was sincere and kind. They made us feel welcomed and appreciated. The food was very good for resort standards. I had some of the best tacos I’ve ever had from their restaurant near the beach. The pools were in nice clean condition. It was very nice seeing the wild life animals pop up outside. It’s a resort I would love to visit again. Housekeeping kept the room nice and fresh. The shows within the resort were top notch. The only downside is the Boomer fest who were in the resort. It was a very old crowd. Sometimes you’ll catch them giving you a stare. I mean you’re in Mexico. You shouldn’t be shocked seeing a Mexican American staying at the resort. You can tell some are just stuck in the old days. I was hoping to be part of a young vibrant crowd. This is something out of the control of resort.
Stayed 5 nights in Sep 2025

10/10 Excellent

Sakoiya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Butler service , cleanliness & resort activities
Stayed 6 nights in Sep 2025

10/10 Excellent

Christopher

Stayed 4 nights in Aug 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great everywhere you went
Stayed 4 nights in Sep 2025

10/10 Excellent

Patrick Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing property and friendly helpful staff. This resort has raised my standards for when I travel. I will definitely be checking out other Iberostar resorts in the future.
Stayed 7 nights in Aug 2025

8/10 Good

Shimon, BARCELONA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has had better days in years past, let's hope they come back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Zachary Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness. Great staff, everything was walkable excellent food
Stayed 5 nights in Aug 2025

10/10 Excellent

Tammie, Fertile

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! The staff and the service is amazing.
Stayed 8 nights in Aug 2025

10/10 Excellent

Sally

Stayed 6 nights in Aug 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice proprrty
Stayed 6 nights in Aug 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JOIA Paraiso is the nicest resort we've been to. Staff was amazing. A friendly "good morning" with a smile from everyone. Facility was impressive to say the least. Entertainment crew were great and had a lot of fun playing volleyball and other games. Food was very good, would have loved to try more dishes. We have nothing bad to say. Resort is a short drive to Excaret.
Stayed 6 nights in Aug 2025

10/10 Excellent

Erika Rubi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service i highly recommend
Stayed 4 nights in Jul 2025

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time at a resort and it did not disappoint. Beautiful place, room was very nice, clean, and enjoyed the jetted tub. Staff was friendly and gave great service. Food was amazing including buffet! Only complaint was the beach, full of seaweed, not clear, water was very rough and got stung by the thimble jellyfish. Recommend staying in the pools which are super nice!
Stayed 4 nights in Aug 2025

10/10 Excellent

Senaca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was outstanding in every way. From check in to check out the staff we attentive, professional, and so nice. The food was excellent, with the best buffet I've ever had. Everything was clean and easy to get to. The spa was my favorite. I felt so relaxed. I also really enjoyed all the entertainment, the singers, musicians, and the nightly evening shows. 10 out of 10 would come back again.
Stayed 5 nights in Aug 2025