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Recent guest reviews

Liked the pools and Tony's restaurant. Didn't like: Japanese restaurant is a joke. Rooms are little outdated. AC broke in the room and water was on the floor all over. Bugs at the balcony, complained but nothing was done. Buffet - same food every day, not many selections. Beach - need to go to another resort's beach (next to ) as this resort's beach is very rocky. Butler service - such a waste of time it is crazy; the most annoying out of everything; hated that so much would not come back to this resort.

Amazing!!!!! Highly recommend. Great food!

Nice place

I like stuff friendliness, food was very good, hotel itself was beautiful. I do not like beach: very rocky and seawater had a lot of seaweeds.

everything was excelent

Stayed at the Iberostar Grand the week of 4/03 for 10 days. This was our second time staying at this property. It's a very nice resort, clean and well kept with exceptional staff. The staff is also there to assist you in whatever you may need. They are extremely helpful and inviting. The pool bar is still closed due to Covid 19, but all of the pool waiters and waitresses' are constantly there to get you any beverages you prefer. The entertainment staff Yodan and Aaron do a fantastic job of keeping everyone entertained and engaged. The resort was very clean and hand sanitizer was abundant. All the employees wore masks at all times. They give you a Covid test before you leave and you receive your results via a text and paper copy within a few hours. Upon arrival, they did upgrade our room to a pool view room at no additional charge. The nightly entertainment was inside the main lobby area and outside due to the theater area being closed. The beaches were kept really clean everyday by the staff. The things that we noticed since our last visit to this resort was the quality of the food seems to have gone down some. On our last visit, for lunch at Las Brisa Raw Bar you could sit outside on the deck and have lobster and crab legs, but that is no longer available. Toni's was good as was the L'Aelier French restaurant. Venecia Italian restaurant has the best steaks at the resort. The other issue was that the pools were extremely cold. The hot tubs at the quiet pool was warm.

The property was great. Really convenient to get around around the property and the staff was really great. Only thing that was a bummer was the swim up bar was close due to COVID. But they made up for it up with the awesome staff serving poolside.

Iberostar Grand Paraiso is the definition of vacation and relaxation. Once to enter the the lobby you need nothing. Every service is available and is absolutely fantastic. The customer is so detailed and every staff/conceriage/butler were amazing. Book the Iberostar Grand you will not be disappointed. I never write reviews, but after my stay here and I know how challenging it is sometimes to find to best resort, I hope this helps make your decision easier. All of the restaurants were great. Oh, and its beautiful!!!

As a person of Mexican descent you will not enjoy yourself.

It was our second time going there it was lovely. The food is always very good and the service is excellent.

Room was very comfortable. Staff very friendly. Food was great but better plan on spending most your time at the buffet. Making reservations at the other places was almost impossible. They would say they were full but when you walk by ALL of the different places to eat none of them were ever full. It’s almost like they consider their restaurants full at 50% capacity. Their shuttle service inside there property was horrible. Lastly, the reason why I booked was because of the so called $600 room credit. This was very misleading and I consider it a scam. It’s not a resort credit it was a pathetic coupon book. Example coupon $35 off a $180 massage or $10 off a purchase of $100 or more. Basically if you spent $6000 extra you would probably get their $600. I don’t consider that a resort credit. We had a group with us and all of us had the $600 credit. Everyone was pissed.

Ctra. Chetumal - Puerto Juárez, Km. 309 Playa del Carmen QROO

Hotel highlights

  • Steps from Maroma Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Iberostar Grand Paraiso Adults Only - All Inclusive places you next to Maroma Beach and El Manglar Golf Course. This 310-room, 5-star aparthotel has 2 outdoor pools along with a golf course and a full-service spa.


Dining

There are multiple options for onsite dining with 6 restaurants, including Venecia, which specializes in Italian cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

Each apartment is air-conditioned and has an array of amenities, including free minibar items, an iPod dock, and a coffee maker. A flat-screen TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. Beds sport Frette Italian sheets and pillow menus, and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include a ceiling fan, a safe, and a phone.


Property features

Iberostar Grand Paraiso Adults Only - All Inclusive features a golf course, a full-service spa, and 2 outdoor pools. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and tours/tickets. Other amenities at this adults-only aparthotel include a casino, a nightclub, and an indoor pool.

Room options

Superior Suite, Oceanfront

2 Double Beds | 1 King Bed | Sleeps 2

Suite

2 Double Beds | 1 King Bed | Sleeps 2

Suite, Pool View

1 King Bed | Sleeps 2

Superior Suite, Ocean View, Corner

2 Double Beds | 1 King Bed | Sleeps 2

Guest reviews for Iberostar Grand Paraiso Adults Only - All Inclusive

Everyone (43) Couples (27) Family (15) Other (2) Friends (1)
4
Partner Couples

Liked the pools and Tony's restaurant. Didn't like: Japanese restaurant is a joke. Rooms are little outdated. AC broke in the room and water was on the floor all over. Bugs at the balcony, complained but nothing was done. Buffet - same food every day, not many selections. Beach - need to go to another resort's beach (next to ) as this resort's beach is very rocky. Butler service - such a waste of time it is crazy; the most annoying out of everything; hated that so much would not come back to this resort.

By , from fair lawn on Nov 25, 2021

Review comment responded on Dec 1, 2021

We appreciate your added comments and we apologize for any shortfalls you may have experienced. We would like to mention that as our main goal is to provide our guests with an amazing experience, we are concerned to read that there were some aspects of your stay that were not of your liking and we will forward your feedback for a proper follow-up. We hope to host you once again to create a memorable experience together. Sincerely,

5
Everyone

By on Sep 28, 2021

5
Partner Couples Friends

Amazing!!!!! Highly recommend. Great food!

By , from Oakland on Aug 25, 2021

5
Family

By on Aug 5, 2021

4
Partner Couples

Nice place

By on Jul 19, 2021

4
Everyone

By on May 17, 2021

5
Partner Couples

I like stuff friendliness, food was very good, hotel itself was beautiful. I do not like beach: very rocky and seawater had a lot of seaweeds.

By on May 9, 2021

3
Everyone

By on May 5, 2021

5
Family

everything was excelent

By on May 4, 2021

4
Family

Stayed at the Iberostar Grand the week of 4/03 for 10 days. This was our second time staying at this property. It's a very nice resort, clean and well kept with exceptional staff. The staff is also there to assist you in whatever you may need. They are extremely helpful and inviting. The pool bar is still closed due to Covid 19, but all of the pool waiters and waitresses' are constantly there to get you any beverages you prefer. The entertainment staff Yodan and Aaron do a fantastic job of keeping everyone entertained and engaged. The resort was very clean and hand sanitizer was abundant. All the employees wore masks at all times. They give you a Covid test before you leave and you receive your results via a text and paper copy within a few hours. Upon arrival, they did upgrade our room to a pool view room at no additional charge. The nightly entertainment was inside the main lobby area and outside due to the theater area being closed. The beaches were kept really clean everyday by the staff. The things that we noticed since our last visit to this resort was the quality of the food seems to have gone down some. On our last visit, for lunch at Las Brisa Raw Bar you could sit outside on the deck and have lobster and crab legs, but that is no longer available. Toni's was good as was the L'Aelier French restaurant. Venecia Italian restaurant has the best steaks at the resort. The other issue was that the pools were extremely cold. The hot tubs at the quiet pool was warm.

By on Apr 16, 2021

Iberostar Grand Paraiso Adults Only - All Inclusive

Ctra. Chetumal - Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710
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