JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront resort with 2 outdoor pools
VIP Access

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Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
Property video
Garden
20 restaurants, breakfast, lunch, dinner served; Italian cuisine
Panoramic Suite, Oceanfront (Butler Suite) | Beach/ocean view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
  • Place, Paradise Beach
    ‪9 min walk‬
  • Place, Playa Paraiso Golf Course
    ‪16 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Suite

9.0 out of 10
Wonderful
(22 reviews)
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(17 reviews)
  • 646 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • 2088 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Upper Floor)

9.8 out of 10
Exceptional
(10 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • 646 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Butler Suite, Beach Access)

  • 646 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Pool Walkout)

  • Sleeps 2
  • 1 Double Bed

Suite with Pool View

  • Sleeps 2

Suite with Sea View

  • Sleeps 2

Double Suite

  • 645 sq ft
  • Sleeps 2

Double Suite with Pool View

  • 645 sq ft
  • Sleeps 2

Suite

  • 645 sq ft
  • Sleeps 2

Double Suite with Ocean View

  • 645 sq ft
  • Sleeps 2

Villa with Pool View

  • 2088 sq ft
  • Sleeps 3

Suite Superior with Ocean View

  • 645 sq ft
  • Sleeps 2

Suite Superior with Ocean View

  • 710 sq ft
  • Sleeps 2

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About the neighborhood

Playa del Carmen

JOIA Paraíso by Iberostar - Adults Only - All Inclusive places you 1.3 mi (2.2 km) from Playa Paraiso Golf Course. This 310-room, 5-star resort has 2 outdoor pools along with a golf course and a full-service spa.

What's nearby

  • Paradise Beach - 9 min walk - 0.5 miles
  • Playa Paraiso Golf Course - 16 min walk - 0.9 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 1.1 miles
  • Nicklaus Design Golf Course - 6 min drive - 1.4 miles
  • Maroma Beach - 11 min drive - 3.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Restaurante La Plaza - ‬11 min walk
  • ‪Lobby Bar Acuarium - ‬9 min walk
  • ‪Snake Bar At Iberostar Maya - ‬7 min walk
  • ‪Star Café - ‬9 min walk

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Adults-only beachfront resort with 2 outdoor pools
JOIA Paraíso by Iberostar - Adults Only - All Inclusive features a golf course, a full-service spa, and 2 outdoor pools. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this adults-only resort include a nightclub, an indoor pool, and a gym.
Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds sport Frette Italian sheets and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other amenities include free minibar items, iPod docks, and coffee makers.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (37,835 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

Frequently asked questions

Are there all-inclusive options at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an all-inclusive resort and rates come with à la carte meals plus many onsite activities. Activities include golf, tennis, and Pilates.

Are free cancellation options available at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What can I see around JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

This resort is located in Playa del Carmen within a short 14-minute walk of Paradise Beach. You'll also find Maroma Beach and Cirque du Soleil Boutique at Vidanta Riviera Maya within a short drive.

Will I be able to park at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, valet parking and self parking are offered for free at the resort.

Is there a spa at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Spa Sensations is the resort's spa and services include deep-tissue massages, beach massages, hydrotherapy, and reflexology.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a casino?

No, JOIA Paraíso by Iberostar - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, this resort has an indoor pool along with 2 outdoor pools.

What amenities will couples enjoy at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

This adults-only resort offers many amenities for couples, including Champagne service as well as a beach bar and 2 outdoor pools.

Are there hot tubs at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, guests can enjoy a spa tub at this resort.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, JOIA Paraíso by Iberostar - Adults Only - All Inclusive has 20 restaurants, and serves free buffet breakfast each morning.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this resort.

Where is the closest airport to JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

The closest major airport to JOIA Paraíso by Iberostar - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 24.2 mi away (42 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 17.1 mi away.

Are there rooms with balconies at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, some guestrooms at this resort offer either a furnished balcony or a furnished patio where guests can enjoy ocean or garden views.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a wedding venue?

Take advantage of the wedding venue at JOIA Paraíso by Iberostar - Adults Only - All Inclusive if you plan to say "I do" during your trip.

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 783 out of 1007 reviews
Rating 8 - Good. 140 out of 1007 reviews
Rating 6 - Okay. 53 out of 1007 reviews
Rating 4 - Poor. 17 out of 1007 reviews
Rating 2 - Terrible. 14 out of 1007 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lev

Stayed 4 nights in Oct 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Kimberly, La Mesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought I had stayed at nice places before, but this one topped all of them! The food was amazing, the property beyond luxurious, and the staff indescribably friendly and helpful!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Great adults only all inclusive resort.
Stayed 5 nights in Aug 2025

10/10 Excellent

Vitaliy

Liked: Staff & service, amenities, property conditions & facilities
Great place. High quality
Stayed 7 nights in Aug 2025

10/10 Excellent

Amy Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a beautiful property! The staff was amazing! Gabrielle and Fatima always had smiles on their face and we’re there to help us with anything we needed! The food was excellent. We never had a long way to sit. Especially loved embers steakhouse. The buffet was by far the best buffet we have ever been to. I had great selections of food some days we ate there for all three meals. They had really fun activities set up. Fernanda was especially our favorite. She was so upbeat and positive and always got everyone involved in the activities. We had such a great time with a wonderful day. We would definitely come back.
Stayed 4 nights in Aug 2025

10/10 Excellent

Anthony S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food selection was fine. Some selections could have been warmer especially breakfast. Lunch and dinner at the buffet was good. Not fond of Mexican restaurant. Italian and Japanese were good. The thing that stands out the most about this property was the outstanding service. Everyone was genuinely happy to assist you and make your stay pleasant. It was rare to pass by any staff member who didn’t smile and say hello and that included landscaping and maintenance staff. Wildlife at the site was also entertaining.
Stayed 7 nights in Aug 2025

10/10 Excellent

Gregory, Canyon Country

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property.
Stayed 4 nights in Aug 2025

8/10 Good

Sharione, Fishers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The corner Butler Ocean suite was one of the best views I’ve ever had in Mexico. This is an amazingly beautiful property. They have a lot of beautiful spots to take photos. I had my wedding ceremony here. I would not suggest having a two person wedding at this resort, but I think it would be amazing for large wedding parties where you can get help from family and friends with getting ready for your wedding, and taking good photos. Our best photos were selfies on my iPhone. The photographer didn’t follow directions for the main photos that I paid extra for. The minister was phenomenal. He gave a beautiful service. We got married in the garden area inside the lobby. It is such a beautiful area for a wedding.
The lady in the Jewelry store was so sweet.
Stayed 6 nights in Aug 2025

10/10 Excellent

Vadim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great choice of food. Great pool and lot of activities around it. Didn’t like enormous amounts of sea weeds on the beach, but it’s not the resort issue. Honestly sayings the resort staff did their best to get rid of them.
Stayed 7 nights in Jul 2025

6/10 Okay

April

Liked: Cleanliness, staff & service, property conditions & facilities
The food was OK, not great. Service was extremely slow. The location, cleanliness, peacefulness and most staff were excellent!
Stayed 5 nights in Jul 2025

10/10 Excellent

Christine, Littleton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. getting tee times was pretty easy. The food was very good. The golf course was well maintained.
Stayed 6 nights in Apr 2025

10/10 Excellent

Gary Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Sherrie Caroline

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
There were no bad views or shortage of amazing cocktails!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Martina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A++++++ Resort!

This is by far the best resort I have ever stayed at. I will definitely be back again! Thank you to Fatima our butler and Ricardo our driver who went beyond and above for our stay. I love how the resort does not use plastic! If there was one complaint it would be to have a sign up system for pickleball so more people can participate. The food was great, the views, the app, shows, and most importantly the staff! This is a big resort!
Stayed 4 nights in Jul 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and clean. My wife and I enjoyed each of the restaurants and the buffet. The pool and beach are beautiful and clean! We also took advantage of several of the fit and fun classes they offered. The boot camp, strong, and kick boxing sessions were all great workouts with engaging and energetic trainers. Definitely recommend the property we had an amazing time and would not hesitate to book theirs again!
Stayed 5 nights in Jul 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great hear 10/10 recommend!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 11 nights in Jul 2025

10/10 Excellent

Mohammad-Hossein

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Jun 2025

8/10 Good

Jeffrey, Medford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Cynthia Milanes, Hainesport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property four times. It is gorgeous! The staff are highly professional and friendly.
Stayed 4 nights in Jul 2025

8/10 Good

ELY, Maple Shade

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're going to relax perfect place. If you need some music and a lil bit of fun arnd the pool not the place.
Stayed 4 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very attentive staff, Reyes, Josué,
Stayed 10 nights in Jul 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort! I would recommend. Great staff, clean, great food and great entertainment. Beach was wonderful and swim up bar was fabulous!
Stayed 4 nights in Jul 2025

10/10 Excellent

Nikel

Liked: Cleanliness, staff & service, property conditions & facilities
My partner and I recently spent 5 nights at Joi to celebrate his birthday. The service and attention to details by Angel and the rest of our butler staff was absolutely perfect. They were there to meet our every need and went above and bey
Stayed 5 nights in Jul 2025