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Recent guest reviews

everything was perfect except the food quality. Some things were very good, lots of stuff was mediocre at best

Service was excellent, people care about everything, for sure we'll come back

Staff was very friendly

All staff was very friendly and professional. They made our trip better. Good service

Everything was amazing

There was hardly any entertainment for the evening. Food was great.

Very lovely facilities. Staff was great. Drinks were great. Breakfast buffet was one of the best I’ve had. Even had a Bloody Mary and Mimosa station. The dinner food was pretty good. The steakhouse was the one disappointment. The steak was stringy and the vegetables were like weird, small portions or cut down versions (a slice of corn on the cob). Facilities were excellent. It was half full when I was there, which made it great for getting chairs at our loungers in the pool. COVID protocols were adhered to (temperature check, masks by staff everywhere and by patrons indoors). You always felt very safe. At the time of this writing, you need a PCR test to get back to the states. They let you know this, but you need to be proactive to schedule a time. They will not remind you. It takes 24 hours for the results. Don’t put it off. Only downsides of the COVID was there was less of a bar crowd at the swim up bar or the one lounge. That said, the evening entertainment was very fun. The performers were all very game and talented. Vegas, it was not, but I defy you not to have fun. My only regret was that I needed to spend more time on the beach (water was beautiful) but there was slower service for drinks there. I spent 4 full days 4 nights. One more would have been ideal. Stayed in a suite. It was very nice. Staff was game to come by any time and did a thorough job on cleaning and stocking anything in the mini bar you could want. Very happy here.

Property was great layout of the room was a little disappointing. The toilet area was a little bit too small for someone that’s over 5 foot 7 as I was always hitting my head on the wall wall cleaning myself. The bathtub in the room should have a partition to divide the bed from the tub. The pools were amazing, perfect view excellent temperature. Overall I would recommend this place

Horrible management, we had the fire alarm go off at 2am and they didnt do anything about it. My hisband called 911 and the hotel staff didn't let them in saying its private property, we felt so insecure staying their. I would never go back here.

Perfect for family vacation

It was a nice stay overall. The hotel was beautiful and the staff were very attentive. It felt very covid safe and staff check temperatures and have sanitizer when entering buffet area. My recommendations would be they need more restaurant to dine in. Apparently the Mexican and steak place was more of a buffet which only left 3 dine in restaurants. The best restaurant hand down was Italian which was surprising. They needed more activities like sala dancing, martini making classes. A game room would have been really great with board games and such. I’m surprised they do not have a hot tub with Jets. They really should have one for such a nice place. Lastly my recommendation is to use real fruit when making drinks instead of the super sweet fake liquors.

everything

Riu place is beautiful cleanliness is top notch. Amazing food amazing service . Customer service excellent staff is so helpful and wonderful meet all my expectations will go back love everything about this beautiful amazing hotel ..

Beautiful property and wonderful staff.

Great place everything was good Especial saludo a los muchachos da actividades Lidia Diana Said Angel Great job kids

We loved the service and the cleanliness. What we didn’t like were the watered down drinks. There was no good entertainment in the evenings. Pool shuts down too early and no good music playing when pool is open

Everytging was amazing! Very clean and everyone did a great job making sure everything was safe and clean for COVID standards. The staff were above and beyond, very friendly and helpful. The only complaint we had when we were there was that the beds were uncomfortable and instead of giving us two queens or a king, they just pushed two full size beds together...

The food was excellent. 5 star restaurants.

Clean hotel

Avenida Xaman-ha, Mza 9 and 10, L1 Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free covered self parking
  • Onsite dining

Located in Playacar, Riu Palace Riviera Maya All Inclusive is adjacent to Playacar Golf Club and within a mile (2 km) of Plaza Paraiso. This 460-room, 4-star property has 6 restaurants along with conveniences like a full-service spa and an outdoor pool.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11:00 AM. Enjoy dining at Don Rafael, one of 6 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 460 accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include minibars, coffee makers, and free bottled water.


Property features

At Riu Palace Riviera Maya All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a spa tub.

Room options

Junior Suite (C)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite (Superior, L)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite (Superior, E)

2 Double Beds | 1 King Bed and 1 Twin Sofa Bed | Sleeps 4

Suite (C)

1 King Bed | Sleeps 3

Guest reviews for Riu Palace Riviera Maya All Inclusive

Everyone (51) Couples (37) Family (29)
4
Family

everything was perfect except the food quality. Some things were very good, lots of stuff was mediocre at best

By on Oct 14, 2021

5
Family

Service was excellent, people care about everything, for sure we'll come back

By on Oct 14, 2021

5
Family

Staff was very friendly

By on Oct 7, 2021

5
Partner Couples

All staff was very friendly and professional. They made our trip better. Good service

By on Oct 5, 2021

5
Partner Couples

Everything was amazing

By on Oct 4, 2021

4
Friends

There was hardly any entertainment for the evening. Food was great.

By on Sep 29, 2021

4
Everyone

Very lovely facilities. Staff was great. Drinks were great. Breakfast buffet was one of the best I’ve had. Even had a Bloody Mary and Mimosa station. The dinner food was pretty good. The steakhouse was the one disappointment. The steak was stringy and the vegetables were like weird, small portions or cut down versions (a slice of corn on the cob). Facilities were excellent. It was half full when I was there, which made it great for getting chairs at our loungers in the pool. COVID protocols were adhered to (temperature check, masks by staff everywhere and by patrons indoors). You always felt very safe. At the time of this writing, you need a PCR test to get back to the states. They let you know this, but you need to be proactive to schedule a time. They will not remind you. It takes 24 hours for the results. Don’t put it off. Only downsides of the COVID was there was less of a bar crowd at the swim up bar or the one lounge. That said, the evening entertainment was very fun. The performers were all very game and talented. Vegas, it was not, but I defy you not to have fun. My only regret was that I needed to spend more time on the beach (water was beautiful) but there was slower service for drinks there. I spent 4 full days 4 nights. One more would have been ideal. Stayed in a suite. It was very nice. Staff was game to come by any time and did a thorough job on cleaning and stocking anything in the mini bar you could want. Very happy here.

By on Sep 24, 2021

5
Partner Couples

Property was great layout of the room was a little disappointing. The toilet area was a little bit too small for someone that’s over 5 foot 7 as I was always hitting my head on the wall wall cleaning myself. The bathtub in the room should have a partition to divide the bed from the tub. The pools were amazing, perfect view excellent temperature. Overall I would recommend this place

By on Sep 10, 2021

2
Family

Horrible management, we had the fire alarm go off at 2am and they didnt do anything about it. My hisband called 911 and the hotel staff didn't let them in saying its private property, we felt so insecure staying their. I would never go back here.

By , from Clifton on Sep 9, 2021

Review comment responded on Sep 21, 2021

Dear Nishad, Thank you for taking the time to post a review of your stay with us. Since we are fully aware of the importance of a restful sleep, we deeply apologize for the fact that you were woken up by the fire alarm sounding. At the same time, we are very surprised to read your comment. Your safety and that of our other guests is of great importance to us. Therefore, smoke detectors are installed throughout the hotel as well as in the guestrooms. Our electronic internal alarm system constantly monitors the interior of the entire building and automatically passes any fire alarms onto the nearest Fire Brigade Station. At the time of the alarm sounding, team members generally will not be aware of the reason that caused the sounding, at this stage it will only be the investigation crew together with experts from the fire brigades. Finally, we were able to turn of the alarm which was not a result of an actual fire. Again, we are sorry that you felt the fire alarm activation was an annoying experience for you. Please consider staying with us again so that we can have another chance to provide you with a superior experience. With our best wishes we remain, Hotel Riu Palace Riviera Maya Online Reputation Manager

5
Everyone

Perfect for family vacation

By on Sep 3, 2021

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