Hotel Riu Palace Riviera Maya - All Inclusive

Family fun on the beach, with outdoor pool, near Playa del Carmen Maritime Terminal

Choose dates to view prices

Where to?

Dates

December 2025

January 2026

Outdoor pool, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Explore the area

Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710

Place, Playacar Golf Club
‪2 min walk‬
Place, Playacar Beach
‪5 min walk‬
Place, Mayan Ruins of Playacar
‪5 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Minibar, in-room safe, laptop workspace, blackout drapes

Suite

710 sq ft
Sleeps 3

Suite Junior

Exceptional

376 sq ft
Sleeps 4

Suite Junior

376 sq ft
Sleeps 4

Suite

710 sq ft
Sleeps 3

Suite Junior with internal view

376 sq ft
Sleeps 4

Junior Suite (M)

Exceptional

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (L)

Exceptional

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior, L)

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (E)

Wonderful

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

Exceptional

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior B2C-US)

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Suite (B2C-US)

721 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (U)

Exceptional

377 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (B2C-US)

377 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (L)

377 sq ft
1 bedroom
Sleeps 3
1 King Bed

Suite (M)

Wonderful

721 sq ft
Sleeps 3
1 King Bed

Suite (L)

721 sq ft
Sleeps 3
1 King Bed

Suite (B2C-CA)

721 sq ft
1 bedroom
Sleeps 3
1 King Bed

Junior Suite (B2C-CA)

337 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

Exceptional

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Junior Suite, Ocean View (B2C-CA)

377 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (C)

Exceptional

377 sq ft
Sleeps 2
1 King Bed

Suite (C)

721 sq ft
1 bedroom
Sleeps 3
1 King Bed

Junior Suite (Superior | C)

Exceptional

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (C)

Excellent

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

Exceptional

377 sq ft
2 bedrooms
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | U)

Exceptional

377 sq ft
2 bedrooms
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

Very good

366 sq ft
1 bedroom
Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | C)

377 sq ft
1 bedroom
Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

1 bedroom
Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | B2C-CA)

1 bedroom
Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms (Superior | B2C-US)

2 bedrooms
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

2 bedrooms
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

2 bedrooms
Sleeps 8
2 King Beds OR 4 Double Beds

Junior Suite (Superior - Elite Club, C)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, C)

Sleeps 2
2 Double Beds OR 1 King Bed

Suite (Elite Club, C)

1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Superior - Elite Club, U)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, U)

1 bedroom
Sleeps 2
1 King Bed

Suite (Elite Club, U)

1 bedroom
Sleeps 2
1 King Bed

Suite (Elite Club, B2C-US)

1 bedroom
Sleeps 2
1 King Bed

Suite (Elite Club, B2C-CA)

1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Superior - Elite Club, B2C-US)

Sleeps 3
1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Superior - Elite Club, B2C-CA)

Sleeps 3
1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-CA)

Sleeps 2
1 King Bed

Suite Junior with Garden View

376 sq ft
Sleeps 4

Junior Suite (U)

Wonderful

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior, U)

Excellent

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Suite (U)

Wonderful

721 sq ft
1 bedroom
Sleeps 2
1 King Bed

About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Beach, Hotel Riu Palace Riviera Maya - All Inclusive is within a mile (2 km) of other popular sights such as Quinta Avenida. This 460-room, 4-star property has 6 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

Playacar Golf Club - 2 min walk - 0.1 miles
Playacar Beach - 5 min walk - 0.3 miles
Mayan Ruins of Playacar - 5 min walk - 0.3 miles
Quinta Avenida - 2 min drive - 1.1 miles
Playa del Carmen Maritime Terminal - 2 min drive - 1.1 miles

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪Viva Wyndham Maya - ‬11 min walk
‪Bar Arrecife - ‬15 min walk
‪La Terraza - ‬11 min walk
‪Turquesa - ‬7 min walk
‪Restaurante Miramare - ‬15 min walk

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

Family fun on the beach, with outdoor pool, near Playa del Carmen Maritime Terminal

At Hotel Riu Palace Riviera Maya - All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include dryers, balconies, and sitting areas. Housekeeping is available on request.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Pool
Hot Tub
Breakfast included
All inclusive

$281 nightly

Dec 7 - Dec 8

Total with taxes and fees

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
Hot Tub
All inclusive
Spa

$329 nightly

Nov 30 - Dec 1

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Limo/town car service
Free covered self parking on site
Onsite parking includes off-street options

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
5 bars/lounges
6 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Agave
Don Rafael
Il Portico
Krystal
Yashima

Things to do

18-hole adjacent golf course
Beach volleyball
Bicycle storage
Children's pool
Free children's club
Full-service spa
Health club
Hot tub
Kayaking
Nightclub
Outdoor pool
Playground
Sailing
Sauna
Scuba diving
Shopping
Snorkeling
TV in common areas
Windsurfing

Family friendly

Children's games
Children's pool
Free children's club
Grocery/convenience store
Outdoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

Barbecue grill
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Vegetable garden

Full-service spa

Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Spa treatment rooms

Accessibility

No elevator

1 building
100% renewable energy
3 floors
Art Deco architecture
Built in 2006
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
Renovated entire property - December 2019
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Shampoo
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Dryer
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Heating
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Separate sitting area
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:30 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No rollaway or extra beds are available.

Property is also known as

All Inclusive Riu Palace Riviera Maya

Maya Riviera All Inclusive

Riu Palace Maya

Riu Palace Riviera

Riu Palace Riviera Maya

Riu Palace Riviera Maya All Inclusive

Riu Palace Riviera Maya All Inclusive Playa del Carmen

Riu Palace Riviera Maya Playa del Carmen

Riu Riviera

Riu Riviera Maya Palace

Riu Palace Riviera Maya All Inclusive All-inclusive property

Riu Riviera Maya Inclusive in

Frequently asked questions

Will I find all-inclusive rate plans at Hotel Riu Palace Riviera Maya - All Inclusive?

Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Palace Riviera Maya - All Inclusive?

As of Nov 29, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Riviera Maya - All Inclusive on Dec 21, 2025 start from $394.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hotel Riu Palace Riviera Maya - All Inclusive?

Hotel Riu Palace Riviera Maya - All Inclusive provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

What can I see within easy reach of Hotel Riu Palace Riviera Maya - All Inclusive?

This property is situated in Playacar, just steps from Playacar Golf Club, and within a 10-minute walk of Playacar Beach and Mayan Ruins of Playacar. You'll also find Playa del Carmen Main Beach and Quinta Avenida within a short drive.

Is parking available on site at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, covered self parking is offered for free at the all-inclusive property.

Is there a spa at Hotel Riu Palace Riviera Maya - All Inclusive?

Renova Spa is the property's spa and services include beach massages, couples treatments, and reflexology.

Does Hotel Riu Palace Riviera Maya - All Inclusive feature a casino at the property?

No, Hotel Riu Palace Riviera Maya - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Hotel Riu Palace Riviera Maya - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 6 restaurants.

Are there hot tubs at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Palace Riviera Maya - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Riviera Maya - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Riviera Maya - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Riviera Maya - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Hotel Riu Palace Riviera Maya - All Inclusive?

The closest major airport to Hotel Riu Palace Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.4 mi away (255 minutes by car).

Are there rooms with balconies at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Riviera Maya - All Inclusive comes with a balcony with some featuring sea or garden views.

Does Hotel Riu Palace Riviera Maya - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Riu Palace Riviera Maya - All Inclusive.

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Derek

Nov 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Oct 2025

10/10 Excellent

Cynthia

Oct 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Just perfect.

Stayed 4 nights in Oct 2025

10/10 Excellent

Zulema Milenka

Oct 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I liked and enjoyed my stay at the property.

Stayed 4 nights in Sep 2025

2/10 Terrible

Raymundo Antonio

Sep 21, 2025

Stayed 9 nights in Sep 2025

8/10 Good

Linda

Traveled with group

Sep 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

clean facility, staff is very friendly and accommadating, food was excellent epecially in the buffet and the Italian restaurant

Stayed 5 nights in Sep 2025

10/10 Excellent

Shant Bakrad

Traveled with family

Sep 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was everything excellent

Stayed 6 nights in Sep 2025

8/10 Good

Quynh Chau

Traveled with family

Sep 18, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Compared to other Riu Palace this one we will not return. Were at Riu Mexico few years ago and like the staff much better. We were at Riu Las Americas - Cancun last July 2025, foods are better, staff more friendly and go the extra mile same as Riu Peninsula last year You need to "retrain" the staff at front desk especially Lupita. We were loyal customers & are member, everywhere we go we will offer an upgrade to ocean view room. When we requested, she said no more ocean view and later said if we paid $30 more per night. So you do not have any ocean view room available or only when we have to pay? Are you taking us for an idiot? Mostly disappointed after being Riu member and going to Riu EVERYWHERE including Majorca and Canary Islands and this is THE FIRST TIME we were refuse an upgrade room! For food at Steak House they overcooked the meat and the lobster, ask for rare steak came out completely well done and lobster half burned and not fresh same as at the Italian restaurant! The only good restaurant was Crystal, excellent everything. Buffet ok. Compared to other Palace we stayed this one is the worse one from Bahamas, Jamaica, Dominican Republic, Aruba, Maldives, Panama, Europe and all locations in Mexico: Mazatlan, Puerto Vallarta, Cancun, Playa del Carmen, Los Cabos etc... WE WILL NOT RECOMMEND THIS RIU'S LOCATION.

Stayed 3 nights in Sep 2025

10/10 Excellent

MARINA RIVAS

Traveled with family and small children

Sep 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The pool should close more later, to enjoy the beautiful weather.

Stayed 4 nights in Aug 2025

10/10 Excellent

Daniel

Traveled with family

Sep 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything

Stayed 9 nights in Aug 2025

10/10 Excellent

MARINA

Traveled with family and small children, Traveled with family

Sep 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Gorgeous Hotel, great staff everyone super friendly a very welcoming environment! 10/10

Stayed 4 nights in Aug 2025

10/10 Excellent

Luisa

Traveled with group, Traveled with family

Sep 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Im am so happy with this hotel. Everyone one of the staff very sociable. They always. Look happy to serve the guest.

Stayed 8 nights in Aug 2025

10/10 Excellent

Yohana

Aug 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Un lugar mágnifico

Stayed 7 nights in Aug 2025

10/10 Excellent

Ines Maria Iglesias

Aug 30, 2025

Liked: Cleanliness, staff & service

Stayed 3 nights in Aug 2025

10/10 Excellent

Maricela Torres

Aug 30, 2025

Stayed 5 nights in Aug 2025

6/10 Okay

Renatta

Aug 29, 2025

Stayed 4 nights in Aug 2025

10/10 Excellent

Vadim, Nashua

Traveled with family

Aug 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6th time in this hotel, will go again. Great for families, a lot of attractions around

Stayed 8 nights in Aug 2025

10/10 Excellent

Mark Anthony

Aug 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We just got back from a 7-day stay at the hotel and it was amazing! The beach was very clean the whole time we were there. Everyone was super nice, helpful, and always said yes to our requests. We really enjoyed the à la carte restaurants—our favorite was the steak place! The buffet also had a lot of food choices, so we never got bored. We tried parasailing and it was so fun—and way cheaper than at other resorts! They also had different activities and shows every week, so there was always something to do. We had a great time and would love to go back!

Stayed 7 nights in Aug 2025

10/10 Excellent

Amanda

Aug 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in May 2025

6/10 Okay

Moulay Mehdi

Traveled with family

Aug 26, 2025

Liked: Staff & service, amenities, property conditions & facilities

The A/c system in the rooms ( we changed 3 times our suite ) is terrible turn on and off hole night with heavy noise when its on .

Stayed 8 nights in Aug 2025

4/10 Poor

Fidelina

Aug 26, 2025

Disliked: Staff & service, property conditions & facilities

The rooms for our family were comfortable. The food was okay, not high end at all. It wasn’t terrible but it wasn’t the best. I feel like the staff weren’t as friendly as they should or as accommodating.

Stayed 4 nights in Aug 2025

10/10 Excellent

Alejandro

Traveled with family and small children, Traveled with family

Aug 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A lot of food but careful with how much and what you eat. If buffet stays open for too long sea food can affect sensible systems.

Stayed 4 nights in Aug 2025

2/10 Terrible

Antonina

Traveled with partner

Aug 25, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The stuff would not help and continued to hang up the phone. Was stuck in Cozumel and could get to our hotel in time . When finally got a hold of the hotel they informed me my reservation was canceled

Stayed 5 nights in Aug 2025

10/10 Excellent

Manuel

Traveled with family

Aug 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo está bien

10/10 Excellent

MA Santos Vargas

Traveled with family

Aug 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo está bien

Stayed 7 nights in Aug 2025

10/10 Excellent

Cesareo

Traveled with family

Aug 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Todo está bien

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Junior Suite, 2 Bedrooms (Superior | U)

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Junior Suite, Connecting Rooms (C)

View all photos for Junior Suite, Connecting Rooms (Superior | C)

Junior Suite, Connecting Rooms (Superior | C)

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Junior Suite, Connecting Rooms (B2C-CA)

View all photos for Junior Suite, Connecting Rooms (Superior | B2C-CA)

Junior Suite, Connecting Rooms (Superior | B2C-CA)

View all photos for Junior Suite, 2 Bedrooms (Superior | B2C-US)

Junior Suite, 2 Bedrooms (Superior | B2C-US)

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Junior Suite, 2 Bedrooms (B2C-US)

View all photos for Junior Suite, Connecting Rooms (L)

Junior Suite, Connecting Rooms (L)

Junior Suite (Superior - Elite Club, C)