love it! the employees were wonderful and very happy with our first trip to cancun.
This property is spotlessly clean. The staff is very professional and provides excellent service. I would also like to compliment the entertainment staff. The "Color Party" was a lot of fun and they really made it exciting with the face paint and props.
Liked the newness. Didnt really care for the bathtub in the middle of the open room, just feet from the bed. Shower was private though.
The staff was there to help with every need. And the property was kept clean and well maintained. The only thing better would be the shows at night, most nights it was just bands singing on the outside stage. But in all this is a very nice property.
Excellent service and great food. The Italian restaurant is great for lunch time. The steak house is great for dinner.
I have been to many all inclusive properties in Mexico and the service was by far the best! EVERY staff member was very friendly and helpful. The only thing I would like is more action & music at the pool however I understand some people prefer peace & quiet. The food choices were excellent and really liked that reservations are not required at the specialty restaurants!
We booked this last minute and had moderate expectations Since I didn’t research the property much and was not sure we were fans of an all inclusive. The hotel just re-opened from a renovation and everything was new and beautifully maintained. The property is beautiful and sits right on a stretch of beach that was clean, soft sand and only few people selling things ( which is common in Mexico) . The room decor is clean and modern which is a stark contrast to the opulent and tacky reception area. I can’t say enough good things about the staff. Literally everyone we encountered was pleasant and friendly which never happens across the board at a resort . The pool service was good especially during holiday week. We would definitely return. My only major complaint was the dinner service. They say they have all these restaurants but if you want to eat on the later side like 8 pm they will tell you it’s full for the night although there are open tables. Clearly a cost saving measurement. Also- our shower did not drain properly and several calls to get it fixed But no one showed up. This was also the case in the spa so again maybe trying to dissuade long showers? Overall we really enjoyed our experience and would definitely return!
The best thing is the beach and the sea The did a great thing with the algae
The beautiful architecture of this resort especially the lobby and its easy access to the beach front.
The people that work here are absolutely wonderful first of all , the hotel location is very safe , We had a wonderful family vacation here, Daily pool activity are nice , night time shows are nice , the beaches are still dealing with all the seaweed somedays there clear and other times not so good this is everywhere, sounds like the hotel will be doing some major renovations soon , would definitely like to back back and see all the new upgrades, One of the reason to come back to this Hotel would be because of the service of the people that work here .
There was nothing I did not like. Great service, great facility beautiful beach.
I enjoyed the staff and inclusiveness of Riu Maya.
Place is old , smells like mold because is old, food is hurble in all their restaurants . Tv wont even works , cloght toilets in your room and entertaining lobby restrooms , beaches full of seeweed can't even access the beaches , the recreation areas is smoking is allow so second hand smoke that yiu are inhalling. Will never comeback!
Located in Playacar, Riu Palace Riviera Maya All Inclusive is adjacent to Playacar Golf Club and within a mile (2 km) of other popular sights like Quinta Avenida. This 460-room, 4-star property has 6 restaurants along with conveniences like a full-service spa and an outdoor pool.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11:00 AM. Enjoy dining at Don Rafael, one of 6 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
The 460 accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include minibars, coffee makers, and free bottled water.
At Riu Palace Riviera Maya All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a health club, and a spa tub.
love it! the employees were wonderful and very happy with our first trip to cancun.
This property is spotlessly clean. The staff is very professional and provides excellent service. I would also like to compliment the entertainment staff. The "Color Party" was a lot of fun and they really made it exciting with the face paint and props.
Liked the newness. Didnt really care for the bathtub in the middle of the open room, just feet from the bed. Shower was private though.
The staff was there to help with every need. And the property was kept clean and well maintained. The only thing better would be the shows at night, most nights it was just bands singing on the outside stage. But in all this is a very nice property.
Excellent service and great food. The Italian restaurant is great for lunch time. The steak house is great for dinner.
Dear Crystal, Thank you for taking the time to evaluate your stay at our hotel. We are pleased that you have felt comfortable with us, because that is exactly what we wish our beloved guests. It would be wonderful to welcome and spoil you again very soon. With warmest regards, Hotel Riu Palace Riviera Maya Online Reputation Manager