Hotel Riu Palace Riviera Maya - All Inclusive

Choose dates to view prices

Where to?

Dates

April 2026

May 2026

Outdoor pool, pool umbrellas, sun loungers

5 bars/lounges, swim-up bar, poolside bar

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Hot tub
Parking included

Explore the area

Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710

Place, Playacar Golf Club
‪2 min walk‬
Place, Playacar Beach
‪5 min walk‬
Place, Mayan Ruins of Playacar
‪5 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

Exceptional

376 sq ft
Sleeps 4

Suite Junior

376 sq ft
Sleeps 4

Suite

710 sq ft
Sleeps 3

Suite Junior with internal view

376 sq ft
Sleeps 4

Junior Suite (M)

Exceptional

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (L)

Exceptional

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior, L)

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (E)

Wonderful

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

Exceptional

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior B2C-US)

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Suite (B2C-US)

721 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (B2C-US)

377 sq ft
1 bedroom
Sleeps 2
1 King Bed

Suite (B2C-CA)

721 sq ft
1 bedroom
Sleeps 3
1 King Bed

Junior Suite (B2C-CA)

337 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

Exceptional

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Junior Suite, Ocean View (B2C-CA)

377 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (C)

Exceptional

377 sq ft
Sleeps 2
1 King Bed

Suite (C)

721 sq ft
1 bedroom
Sleeps 3
1 King Bed

Junior Suite (Superior | C)

Exceptional

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (C)

Wonderful

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

Very good

377 sq ft
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | U)

Exceptional

377 sq ft
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

Very good

366 sq ft
1 bedroom
Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | C)

377 sq ft
1 bedroom
Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

1 bedroom
Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | B2C-CA)

1 bedroom
Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms (Superior | B2C-US)

2 bedrooms
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

2 bedrooms
Sleeps 8
2 King Beds OR 4 Double Beds

Junior Suite (Superior - Elite Club,+18yrs, C)

1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, C)

Exceptional

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Suite (Elite Club, +18yrs, C)

1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Superior - Elite Club, +18yrs, U)

Exceptional

1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, U)

1 bedroom
Sleeps 2
1 King Bed

Suite (Elite Club, +18yrs, U)

1 bedroom
Sleeps 2
1 King Bed

Suite (Elite Club, B2C-US)

1 bedroom
Sleeps 2
1 King Bed

Suite (Elite Club, B2C-CA)

1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Superior - Elite Club, B2C-US)

1 bedroom
Sleeps 3
1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Superior - Elite Club, B2C-CA)

Sleeps 3
1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-CA)

Sleeps 2
1 King Bed

Junior Suite, Connecting Rooms (M)

Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (Superior | M)

Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | E)

2 bedrooms
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (E)

2 bedrooms
Sleeps 8
2 King Beds OR 4 Double Beds

Junior Suite (Superior - Elite Club, +18yrs, E)

1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, E)

1 bedroom
Sleeps 2
1 King Bed

Suite (Elite Club, +18yrs, E)

1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Superior, Elite Club, +18yrs | L)

1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Sea View (Elite Clubm, +18 yrs | L)

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Suite (Elite Club, +18yrs | L)

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior | L)

1 bedroom
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club,+18yrs |M)

1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Sea View (Elite Club,+18yrs |M)

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite (Elite Club,+18yrs |M)

1 bedroom
Sleeps 2
1 King Bed

Suite Junior with Garden View

376 sq ft
Sleeps 4

Junior Suite (U)

Wonderful

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior, U)

Excellent

377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Beach, Hotel Riu Palace Riviera Maya - All Inclusive is within a mile (2 km) of other popular sights such as Quinta Avenida. This 460-room, 4-star property has 6 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

Playacar Golf Club - 2 min walk - 0.1 miles
Playacar Beach - 5 min walk - 0.3 miles
Mayan Ruins of Playacar - 5 min walk - 0.3 miles
Quinta Avenida - 2 min drive - 1.1 miles
Playa del Carmen Main Beach - 4 min drive - 1.6 miles

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪Viva Wyndham Maya - ‬11 min walk
‪Turquesa - ‬7 min walk
‪Don Rafael - ‬2 min walk
‪Occidental Allegro - ‬3 min walk
‪La Barra Artesanal - ‬6 min walk

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

At Hotel Riu Palace Riviera Maya - All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include dryers, balconies, and sitting areas. Housekeeping is available on request.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Pool
Breakfast included
All inclusive
Spa

$229 nightly

Apr 30 - May 1

Total with taxes and fees

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
Hot tub
All inclusive
Spa

$305 nightly

May 10 - May 11

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Limo/town car service
Free covered self parking on site
Onsite parking includes off-street options

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
5 bars/lounges
6 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Agave
Don Rafael
Il Portico
Krystal
Yashima

Things to do

18-hole adjacent golf course
Beach volleyball
Bicycle storage
Children's pool
Free children's club
Full-service spa
Health club
Hot tub
Kayaking
Nightclub
Outdoor pool
Playground
Sailing
Sauna
Scuba diving
Shopping
Snorkeling
TV in common areas
Windsurfing

Family friendly

Children's games
Children's pool
Free children's club
Grocery/convenience store
Outdoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

Barbecue grill
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Vegetable garden

Full-service spa

Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Spa treatment rooms

Accessibility

No elevator

1 building
100% renewable energy
3 floors
Art Deco architecture
Built in 2006
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
Renovated entire property - December 2019
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Shampoo
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Dryer
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Heating
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Separate sitting area
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:30 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No rollaway or extra beds are available.

Property is also known as

All Inclusive Riu Palace Riviera Maya

Maya Riviera All Inclusive

Riu Palace Maya

Riu Palace Riviera

Riu Palace Riviera Maya

Riu Palace Riviera Maya All Inclusive

Riu Palace Riviera Maya All Inclusive Playa del Carmen

Riu Palace Riviera Maya Playa del Carmen

Riu Riviera

Riu Riviera Maya Palace

Riu Palace Riviera Maya All Inclusive All-inclusive property

Riu Riviera Maya Inclusive in

Frequently asked questions

Will I find all-inclusive rate plans at Hotel Riu Palace Riviera Maya - All Inclusive?

Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Palace Riviera Maya - All Inclusive?

As of Apr 9, 2026, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Riviera Maya - All Inclusive on Apr 28, 2026 start from $389, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hotel Riu Palace Riviera Maya - All Inclusive?

Hotel Riu Palace Riviera Maya - All Inclusive provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

What can I see within easy reach of Hotel Riu Palace Riviera Maya - All Inclusive?

This property is situated in Playacar, just steps from Playacar Golf Club, and within a 10-minute walk of Playacar Beach and Mayan Ruins of Playacar. You'll also find Playa del Carmen Main Beach and Quinta Avenida within a short drive.

Is parking available on site at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, covered self parking is offered for free at the property.

Is there a spa at Hotel Riu Palace Riviera Maya - All Inclusive?

Renova Spa is the property's spa and services include beach massages, body wraps, and couples treatments.

Does Hotel Riu Palace Riviera Maya - All Inclusive feature a casino at the property?

No, Hotel Riu Palace Riviera Maya - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Hotel Riu Palace Riviera Maya - All Inclusive a good place to stay for couples?

This beachfront property offers plenty of amenities for couples including 6 restaurants, an outdoor pool, and a swim-up bar.

Does Hotel Riu Palace Riviera Maya - All Inclusive have a hot tub?

No, but guests can enjoy a sauna at this property.

Does Hotel Riu Palace Riviera Maya - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Riviera Maya - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Riviera Maya - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Riviera Maya - All Inclusive.

Does Hotel Riu Palace Riviera Maya - All Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

What is the closest airport to Hotel Riu Palace Riviera Maya - All Inclusive?

The closest major airport to Hotel Riu Palace Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.4 mi away (255 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Riviera Maya - All Inclusive comes with a balcony and some offer sea and garden views.

Does Hotel Riu Palace Riviera Maya - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Riu Palace Riviera Maya - All Inclusive.

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

9.2

Wonderful

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

2/10 Terrible

Juan Manuel Vera

Feb 27, 2026

Stayed 3 nights in Feb 2026

4/10 Poor

Mathew

Feb 14, 2026

Stayed 7 nights in Jan 2026

10/10 Excellent

Lyubov, BROOKLYN

Traveled with group

Jan 9, 2026

Liked: Cleanliness, property conditions & facilities

Super

Stayed 7 nights in Jan 2026

10/10 Excellent

Brian Raquel

Jan 9, 2026

I am definitely a

Stayed 3 nights in Jan 2026

6/10 Okay

Irina, Daly City

Traveled with partner

Jan 9, 2026

Liked: Cleanliness, staff & service

I have been coming to this resort every year for New Year’s, and each year it gets worse and worse. In the past, the management really made an effort: there were beautiful New Year decorations outdoors, nice areas to sit, take photos, and enjoy a glass of champagne. Now it looks miserable. Minimal decorations, no atmosphere at all. The champagne served is the cheapest possible. If you want decent tequila, you literally have to beg for it — and on top of that, the staff lies, claiming they served good tequila. I know tequila very well, so this was especially disappointing. They also organize concerts with completely unprofessional singers, and the sound quality is terrible. This year I honestly did not like a single thing. I do not recommend this hotel to anyone, especially for New Year’s celebrations.

Stayed 8 nights in Dec 2025

10/10 Excellent

John

Traveled with family

Jan 7, 2026

Liked: Cleanliness, staff & service, amenities

Great Family Vacation

Stayed 7 nights in Dec 2025

10/10 Excellent

Alonso

Jan 6, 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was great!

Stayed 5 nights in Dec 2025

6/10 Okay

Minko

Traveled with family and small children

Jan 5, 2026

Liked: Cleanliness, staff & service

Old rooms and surrounding area, bad drinks `cheep alcohol", too much sugar in everything,

Stayed 12 nights in Dec 2025

10/10 Excellent

Stayed 6 nights in Dec 2025

10/10 Excellent

Dipesh

Traveled with family and small children, Traveled with family

Molly, Cincinnati

Traveled with family

Jan 4, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Very clean facility, felt more grand and well kept than other area hotels. The food quality was higher than any other all-inclusive we have been to.

Stayed 7 nights in Dec 2025

2/10 Terrible

JENNIFER ERIN

Traveled with partner

Jan 3, 2026

Liked: Property conditions & facilities

Disliked: Amenities

Didn't have a great time at this hotel. The buffet, a la carte and snack places food was terrible. The free transfer that was supposedly included stranded us and so we had to take a $120 USD cab ride. The grounds are pretty and well maintained. Rooms are clean but beds/pillows are terrible. Our AC unit wasn't running well after a couple days. The fire alarm went off at random hours 6 times in our 6 night stay.

Stayed 6 nights in Dec 2025

10/10 Excellent

Lincoln

Traveled with family

Jan 3, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was very clean

Stayed 3 nights in Dec 2025

6/10 Okay

John, Revere

Jan 2, 2026

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Was not private room for dressing or shower

Stayed 7 nights in Dec 2025

10/10 Excellent

Yana

Traveled with group

Jan 2, 2026

Liked: Cleanliness, amenities, property conditions & facilities

A beautiful hotel with clean, spacious rooms! Breakfast, lunch, and dinner were delicious! The staff was very polite and friendly. The atmosphere was relaxing and fun. There was a show every evening. The sea was clean and warm! I stayed with friends and we really enjoyed it! We'll be back!

Stayed 7 nights in Dec 2025

10/10 Excellent

Luis

Jan 2, 2026

Liked: Cleanliness, amenities, property conditions & facilities

I was a first-time visitor and the experience was amazing. Check-in with Fernanda was easy, professional, and quick. We spent most of our time in Lounge 24, where Laura, Andrés, and Griselda were the best—Griselda and Laura constantly checked on us, and Andrés took the time to show us around. I also loved sitting at the Daiquiri Bar; Nelsi is the sweetest. I didn’t catch the name of the gentleman working the pool towels, but he was great as well. And you can’t forget the beach waiter, Kevin—funny and awesome. Our housekeeper, Araceli, made sure our room was always spotless, and we loved the different towel-animal creations she left for us each day. Overall, the experience was wonderful and almost everyone we encountered was lovely and kind. Unfortunately, our last night at the Italian restaurant was disappointing, as we felt we were treated poorly. I hope management addresses this, because everything else about our stay was truly exceptional.

Stayed 4 nights in Dec 2025

10/10 Excellent

Theresa

Dec 30, 2025

8/10 Good

Monique

Traveled with family

Dec 29, 2025

Liked: Cleanliness, property conditions & facilities

The resort is very clean. Great service. Beach chairs were always available. It is a smaller resort so there weren't as many people. The restaurants were ok. We ended up eating at the buffet (Don Rafael) most nights which was good. The rooms were nice but very odd (as others have mentioned) because there is no wall or privacy for the shower and the bathtub is right next to the bed. When you step out of the shower or bathtub, the entire room can see you. The entertainment was ok, they tried very hard. Overall one of the best resorts we've visited in Mexico.

Stayed 5 nights in Dec 2025

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Junior Suite, 2 Bedrooms (Superior | B2C-US)

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Junior Suite, 2 Bedrooms (B2C-US)

View all photos for Junior Suite, Connecting Rooms (L)

Junior Suite, Connecting Rooms (L)

Junior Suite (Superior - Elite Club,+18yrs, C)

Junior Suite, Ocean View (Elite Club, +18yrs, C)

Suite (Elite Club, +18yrs, C)

Junior Suite (Superior - Elite Club, +18yrs, U)

Junior Suite, Ocean View (Elite Club, +18yrs, U)

Suite (Elite Club, +18yrs, U)

Suite (Elite Club, B2C-US)

Suite (Elite Club, B2C-CA)

Junior Suite (Superior - Elite Club, B2C-US)

Junior Suite, Ocean View (Elite Club, B2C-US)

Junior Suite (Superior - Elite Club, B2C-CA)