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Recent guest reviews

Riu place is beautiful cleanliness is top notch. Amazing food amazing service . Customer service excellent staff is so helpful and wonderful meet all my expectations will go back love everything about this beautiful amazing hotel ..

Beautiful property and wonderful staff.

Great place everything was good Especial saludo a los muchachos da actividades Lidia Diana Said Angel Great job kids

We loved the service and the cleanliness. What we didn’t like were the watered down drinks. There was no good entertainment in the evenings. Pool shuts down too early and no good music playing when pool is open

Everytging was amazing! Very clean and everyone did a great job making sure everything was safe and clean for COVID standards. The staff were above and beyond, very friendly and helpful. The only complaint we had when we were there was that the beds were uncomfortable and instead of giving us two queens or a king, they just pushed two full size beds together...

The food was excellent. 5 star restaurants.

Clean hotel

This was our first stay at the Riu Palace and we could not have been more pleased. The food was excellent, including the Restaurants and also the buffet style meals. The staff was amazing and very attentive to all of our needs. I was extremely impressed with the cleanliness of the entire resort and all of the measures they were taking to ensure the safety and health of all guests. The beach was excellent here, there was some seaweed but they worked hard to keep it clean and looking nice. This was a trip for just me and my wife but I would also recommend for families as this seemed to be a very family friendly hotel. We would definitely go back to the Riu Palace again, what a GREAT time!

we liked everything, amazing hotel & staff

Everything was excellent! Every staff member was beyond great! Isreal and Adriana were wonderful!!

Staff was very impressive with there service and attitude. I’ve been to a few Riu and this ones only short coming was the food was good not great,

Property was beautiful but the service at the restaurants was very poor as well as the food hard old and dry.

Staff was very attentive.. Every inch of Resort was being clean around the clock.. Covid precautions in effect gotta wear mask in restaurants...Food was average...Drinks was Good..Beach is clean

Absolutely gorgeous!! Stayed here for a long weekend and was impressed with the food and service! I would recommend this Riu to couples or families :) Also make note that you can visit the other Riu’s in the area when you stay here, so you get access to even more pools and activities! They offer COVID testing on site for no additional changes (for those that need to it to leave). Multiple restaurants- the only thing I would say that I was slightly disappointed with was, there was no room service (food) and the 24 hour lounge had minimal snacks! It could be a COVID thing so maybe they have it but just didn’t offer it?

Staff is very friendly, introduced themselves. would like to specifically mention Carlos in the Don Rafeal restaurant and Marisol with the entertainment group and Lucia who was with housekeeping. Resort is spotlessly clean. Front desk staff was very helpful to us filling out forms for travel with covid issues. Covid testing handled well and efficiently. Did seem to be an issue with people selling illicit substances on the beach, not related to resort employees.

Avenida Xaman-ha, Mza 9 and 10, L1 Playa del Carmen QROO

Hotel highlights

  • Steps from Playacar Golf Club
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free covered self parking

Located in Playacar, Riu Palace Riviera Maya All Inclusive is adjacent to Playacar Golf Club and within a mile (2 km) of other popular sights like Quinta Avenida. This 460-room, 4-star property has 6 restaurants along with conveniences like a full-service spa and an outdoor pool.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11:00 AM. Enjoy dining at Don Rafael, one of 6 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 460 accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include minibars, coffee makers, and free bottled water.


Property features

At Riu Palace Riviera Maya All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a health club, and a spa tub.

Room options

Junior Suite (C)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite (Superior, L)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite (Superior, E)

2 Double Beds | 1 King Bed and 1 Twin Sofa Bed | Sleeps 4

Suite (C)

1 King Bed | Sleeps 3

Guest reviews for Riu Palace Riviera Maya All Inclusive

Everyone (52) Couples (33) Family (22)
5
Family

Riu place is beautiful cleanliness is top notch. Amazing food amazing service . Customer service excellent staff is so helpful and wonderful meet all my expectations will go back love everything about this beautiful amazing hotel ..

By on Jul 23, 2021

5
Family

Beautiful property and wonderful staff.

By on Jul 2, 2021

4
Everyone

By on Jun 30, 2021

5
Partner Couples

Great place everything was good Especial saludo a los muchachos da actividades Lidia Diana Said Angel Great job kids

By on Jun 1, 2021

Review comment responded on Jun 4, 2021

Dear Guest, First of all, we would like to thank you for your comments and the time you have taken to share them with the Expedia community. It is a pleasure for us to know that we have fulfilled our purpose of providing you with an excellent stay. We look forward to welcoming you again on your next visit to our hotel. Best regards, Hotel Riu Palace Riviera Maya Online Reputation Manager

3
Partner Couples Friends

We loved the service and the cleanliness. What we didn’t like were the watered down drinks. There was no good entertainment in the evenings. Pool shuts down too early and no good music playing when pool is open

By on May 26, 2021

Review comment responded on May 28, 2021

Dear Guest, Thank you for taking a moment of your time to share a review. It is nice to hear you enjoyed the hotel´s cleanliness and our workers´ professional service, however we regret to hear that the drink options did not meet your expectations, as we always try to satisfy the taste of our clients with our beverage variety. Also, we regret, our entertainment program was not to your liking. Our principle is to do everything possible to ensure all our guests a pleasant stay. We are sorry if it was not possible this time and we hope you allow us the chance to host you again soon for a more positive experience. Best wishes, Hotel Riu Palace Riviera Maya Online Reputation Manager

5
Partner Couples

Everytging was amazing! Very clean and everyone did a great job making sure everything was safe and clean for COVID standards. The staff were above and beyond, very friendly and helpful. The only complaint we had when we were there was that the beds were uncomfortable and instead of giving us two queens or a king, they just pushed two full size beds together...

By on May 24, 2021

5
Family

The food was excellent. 5 star restaurants.

By on May 19, 2021

5
Friends

Clean hotel

By on May 17, 2021

5
Partner Couples

This was our first stay at the Riu Palace and we could not have been more pleased. The food was excellent, including the Restaurants and also the buffet style meals. The staff was amazing and very attentive to all of our needs. I was extremely impressed with the cleanliness of the entire resort and all of the measures they were taking to ensure the safety and health of all guests. The beach was excellent here, there was some seaweed but they worked hard to keep it clean and looking nice. This was a trip for just me and my wife but I would also recommend for families as this seemed to be a very family friendly hotel. We would definitely go back to the Riu Palace again, what a GREAT time!

By on May 17, 2021

5
Partner Couples

we liked everything, amazing hotel & staff

By on May 17, 2021

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