Hotel Riu Palace Riviera Maya - All Inclusive

Family fun on the beach, with outdoor pool, near Playacar Golf Club

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Outdoor pool, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Explore the area

Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710

Playacar Golf Club
‪2 min walk‬
Playacar Beach
‪6 min walk‬
Playa del Carmen Maritime Terminal
‪3 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

377 sq ft
Sleeps 2
1 King Bed

Suite (U)

Exceptional

721 sq ft
Sleeps 2
1 King Bed

Junior Suite, Ocean View (U)

Exceptional

377 sq ft
Sleeps 2
1 King Bed

Junior Suite, Ocean View (B2C-CA)

377 sq ft
Sleeps 2
1 King Bed

Junior Suite (Superior, L)

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | U)

Exceptional

377 sq ft
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

377 sq ft
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

Sleeps 8
2 King Beds OR 4 Double Beds

Junior Suite (L)

Exceptional

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

Exceptional

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

377 sq ft
Sleeps 3
1 King Bed

Junior Suite (M)

Exceptional

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | B2C-CA)

Sleeps 8
1 King Bed OR 2 Double Beds

Suite (L)

721 sq ft
Sleeps 3
1 King Bed

Suite (M)

Exceptional

721 sq ft
Sleeps 3
1 King Bed

Junior Suite (C)

Excellent

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (E)

Wonderful

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior | C)

377 sq ft
Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (C)

366 sq ft
Sleeps 8
1 King Bed OR 2 Double Beds

Suite (B2C-CA)

721 sq ft
Sleeps 2
1 King Bed

Junior Suite (Superior | C)

Exceptional

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (U)

Wonderful

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

Exceptional

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Suite (C)

721 sq ft
Sleeps 3
1 King Bed

Junior Suite (B2C-CA)

337 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

Exceptional

377 sq ft
Sleeps 2
1 King Bed

Junior Suite (Superior B2C-US)

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | B2C-US)

Sleeps 8
2 Double Beds OR 1 King Bed

Suite (B2C-US)

721 sq ft
Sleeps 2
1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite (Superior, U)

Excellent

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Suite Junior with internal view

Sleeps 4
2 Double Beds

Suite

Sleeps 3
1 Twin Sofa Bed and 1 King Bed

Suite Junior

Exceptional

Sleeps 4
2 Double Beds

Suite Junior

Sleeps 4
2 Double Beds

Suite

Sleeps 3
1 King Bed and 1 Twin Sofa Bed

Suite Junior with Garden View

Sleeps 4
2 Double Beds

About the neighborhood

Playa del Carmen

Located in Playacar, Hotel Riu Palace Riviera Maya - All Inclusive is adjacent to Playacar Golf Club and within a 10-minute walk of other popular attractions like Playacar Beach. This 460-room, 4-star property has 6 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

Playacar Golf Club - 2 min walk - 0.1 miles
Playacar Beach - 6 min walk - 0.4 miles
Playa del Carmen Maritime Terminal - 3 min drive - 1.1 miles
Quinta Avenida - 3 min drive - 1.1 miles
Playa del Carmen Main Beach - 5 min drive - 1.6 miles

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪Occidental Allegro - ‬4 min walk
‪Wyndham Pool Bar - ‬11 min walk
‪Don Rafael - ‬2 min walk
‪Sports Bar Allegro Playacar - ‬4 min walk
‪Turquesa - ‬7 min walk

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

Family fun on the beach, with outdoor pool, near Playacar Golf Club

At Hotel Riu Palace Riviera Maya - All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include dryers, balconies, and sitting areas. Housekeeping is available on request.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Pool
Hot Tub
Breakfast included
All inclusive

$278 nightly

Jul 2 - Jul 3

Total includes taxes and fees

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
Hot Tub
All inclusive
Spa

$387 nightly

Jul 2 - Jul 3

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Limo/town car service
Free covered self parking on site
Onsite parking includes off-street options

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
5 bars/lounges
6 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Agave
Don Rafael
Il Portico
Krystal
Yashima

Things to do

18-hole adjacent golf course
Beach volleyball
Bicycle storage
Children's pool
Free children's club
Full-service spa
Health club
Hot tub
Kayaking
Nightclub
Outdoor pool
Playground
Sailing
Sauna
Scuba diving
Shopping
Snorkeling
TV in common areas
Windsurfing

Family friendly

Children's games
Children's pool
Free children's club
Grocery/convenience store
Outdoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

Barbecue grill
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Vegetable garden

Full-service spa

Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Spa treatment rooms

Accessibility

No elevator

1 building
100% renewable energy
3 floors
Art Deco architecture
Built in 2006
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
Renovated entire property - December 2019
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Shampoo
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Dryer
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Heating
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Separate sitting area
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 56.57 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:30 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No rollaway or extra beds are available.

Property is also known as

All Inclusive Riu Palace Riviera Maya

Maya Riviera All Inclusive

Riu Palace Maya

Riu Palace Riviera

Riu Palace Riviera Maya

Riu Palace Riviera Maya All Inclusive

Riu Palace Riviera Maya All Inclusive Playa del Carmen

Riu Palace Riviera Maya Playa del Carmen

Riu Riviera

Riu Riviera Maya Palace

Riu Palace Riviera Maya All Inclusive All-inclusive property

Riu Riviera Maya Inclusive in

Frequently asked questions

Will I find all-inclusive rate plans at Hotel Riu Palace Riviera Maya - All Inclusive?

Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Palace Riviera Maya - All Inclusive?

As of Jul 1, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Riviera Maya - All Inclusive on Jul 2, 2025 start from $321.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hotel Riu Palace Riviera Maya - All Inclusive?

Hotel Riu Palace Riviera Maya - All Inclusive provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

What can I see within easy reach of Hotel Riu Palace Riviera Maya - All Inclusive?

This property is situated in Playacar, just steps from Playacar Golf Club, and within a 10-minute walk of Playacar Beach and Mayan Ruins of Playacar. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Will I be able to park at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, covered self parking is offered for free at the all-inclusive property.

Is there a spa at Hotel Riu Palace Riviera Maya - All Inclusive?

Renova Spa is the property's spa and services include beach massages, couples treatments, and reflexology.

Does Hotel Riu Palace Riviera Maya - All Inclusive feature a casino at the property?

No, Hotel Riu Palace Riviera Maya - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Hotel Riu Palace Riviera Maya - All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 6 restaurants.

Are there hot tubs at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Palace Riviera Maya - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Riviera Maya - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Riviera Maya - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Riviera Maya - All Inclusive.

Does Hotel Riu Palace Riviera Maya - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Hotel Riu Palace Riviera Maya - All Inclusive?

The closest major airport to Hotel Riu Palace Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.4 mi away (255 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Riviera Maya - All Inclusive comes with a balcony.

Does Hotel Riu Palace Riviera Maya - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Riu Palace Riviera Maya - All Inclusive.

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Kristin Allison

Jun 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 5 nights in May 2025

8/10 Good

Debra

Traveled with family

Jun 1, 2025

Liked: Amenities

It was fine

Stayed 6 nights in May 2025

10/10 Excellent

Guadalupe

May 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was awesome! Had a great time until my last day, saw a huge roach by the desserts. I was disgusted.

Stayed 4 nights in May 2025

10/10 Excellent

Martha Alejandra

Traveled with partner

May 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lo más hermoso que he visto, está hermoso el hotel.

Stayed 4 nights in May 2025

10/10 Excellent

Louis Ray

May 7, 2025

Liked: Cleanliness

Stayed 5 nights in Apr 2025

10/10 Excellent

Sheryl De

Traveled with family

Apr 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was well maintained and clean. All the staff were friendly and courteous. There is a lot of different activities for the young and the old. My 16-yr old son enjoyed the friendly competition in the ping pong tournament. There are different games in the pool area, bingo, and fitness classes with instructors. There’s even activities for toddlers! I highly recommend RIU Palace in Riviera Maya!!

Stayed 3 nights in Apr 2025

10/10 Excellent

Halwin

Traveled with partner

Mar 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property with awesome people. The service is top notch as well as the food and drinks. Enjoyed the walks on the beach even though a lot of seaweed the second week Pool was always a nice temperature any time of day. The Riu party’s on Friday nights are crazy fun! All the people who serve at the Riu make this place worth coming back too!

Stayed 14 nights in Mar 2025

10/10 Excellent

Kathlynn

Traveled with family

Mar 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff seemed to really enjoy their jobs and were very friendly. Condition of hotel and rooms were excellent and very clean.

Stayed 5 nights in Mar 2025

10/10 Excellent

Kari

Mar 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property! Always felt taken care of the moment we walked in the front doors! Thank you!!

Stayed 5 nights in Mar 2025

10/10 Excellent

Grettel

Traveled with family

Mar 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hemos estado en varios Riu en playacar, pero el Riu Palace Riviera Maya superó nuestras expectativas, este Hotel cuenta con todo lo que necesitamos para una estancia confortable. Quiero dar un 5star, pero doy un 4star, debido a nuestra llegada después de un largo viaje, el front desk que nos atendió su nombre es Guillermo, pues nos hizo pasar un mal momento, yo había confirmado con el hotel y directamente con la compañía de Riu hice todos los cambios que debía antes de hacer este viaje, y por alguna razón no aparecían en el sistema. Lo primero que me dijo fue debes llamar a Riu, sin dejarme hablar y me interrumpía constantemente sin dejarme mostrarle mis pruebas de todos los cambios hechos, el adoptó una posición de cero ayuda. Yo tenía todos los emails con las confirmaciones de todos los cambios, como en efecto al final llamo y no era un error mío, si no del sistema k no lo habían actualizado. No creo k es lo primero que queremos encontrarnos después de volar tantas horas en familia y con niños para tomarnos unas vacaciones, si no tiene paciencia para lidiar con el publico pues creo que debe de estar en otra posición. El resto del personal les doy un 10.00000k de estrellas ✨ un servicio espectacular. Señalo el tema de la piscina no tienen capacidad para todo el hotel si llegas pasado las 8am, ya no encuentras lugar para sentarte, pero es un problema al parecer de todos los Riu y es lo que mas veo que comentan en los reviews. La comida variada, los restaurantes a la carta exq

Stayed 6 nights in Mar 2025

10/10 Excellent

Jody

Mar 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful Property! The staff, food and the hotel premises were all fantastic! What a memorable time we had!

Stayed 8 nights in Mar 2025

10/10 Excellent

Marianne

Mar 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2025

10/10 Excellent

Melissa

Mar 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

6/10 Okay

Tom

Traveled with family

Mar 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Upon arrival at check in we were told that we needed to pay an extra 5000 dollars for our children. That Expedia had made a mistake when we booked and they said they needed more money and an extra room. We were in my opinion trying to be extorted by the staff at check in after two long hours they finally said we could check in. It was too much of hassle made our trip start with a sour note will never go back and haven to endure that level of abuse in another country. We were at a disadvantage given I was with my family. But we didn’t give in and we were allowed to stay. The funny thing was when we contacted Expedia after they let us check in Expedia called the front desk and they said no problem nothing happened which made me even more suspicious about their behavior. NEVER GOING BACK.

Stayed 7 nights in Mar 2025

8/10 Good

Stephanie

Traveled with family

Mar 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service was great—Joe at the RiuFit was fantastic and Aldo and Antonio at the plaza for all the shows were wonderful. Truly everyone was. The only issue was the food was sub par. We had a couple good meals but mostly left our mealtimes hungry or disappointed. Again—NOT the service. Just the actual food.

Stayed 5 nights in Mar 2025

8/10 Good

John

Mar 28, 2025

Stayed 3 nights in Mar 2025

10/10 Excellent

esnilcys

Traveled with family and small children

Mar 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the beach and the pools. Kids had a blast. One of the best buffet I’ve had in an all inclusive resort. Plenty of activities for everybody. The area around the hotel is well kept , safe and walkable

Stayed 5 nights in Dec 2024

10/10 Excellent

Maritza

Mar 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The Beach is beautifull.

Stayed 3 nights in Mar 2025

8/10 Good

Roska

Mar 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We love RIU Palace Hotels We missed the beach but it is not up to you You should have 2 Mexico nights per week Thank you

10/10 Excellent

Jeanette

Traveled with group

Mar 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had an amazing time. The entertainment team was beyond fun n funny. I had a blast.

Stayed 5 nights in Mar 2025

10/10 Excellent

Pavel Nikolayevich, Minnetonka

Mar 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 9 nights in Mar 2025

6/10 Okay

Maria Ann

Mar 24, 2025

Stayed 7 nights in Mar 2025

2/10 Terrible

Lance, Downers Grove

Traveled with family and small children, Traveled with group, Traveled with family

Mar 24, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff is the worst...

Stayed 5 nights in Mar 2025

10/10 Excellent

Kimberly

Traveled with group

Mar 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved everything about it. Wish maybe there was more of a food room service option.

Stayed 6 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with family

Mar 23, 2025

Liked: Cleanliness, staff & service, amenities

property has been well maintained but the ac units still an issue. Stayed here for 5 years in a row and switched hotels for a while. Decided to try again and same issue. We were finally able to switch rooms on third night and better but first two nights were rough Drinks horrible. Food pretty good for all inclusive but drinks really bad at any bar.. ended up not getting anymore and just eating there

Stayed 4 nights in Mar 2025