Mahekal Beach Front Resort & Spa

4.0 star property
Luxury hotel on the beach, with 5 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Mahekal Beach Front Resort & Spa

View from property
Property video
Ocean View Palapa | Terrace/patio
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • All inclusive
  • Pet friendly
  • Restaurant

Explore the area

View in a map
38 St And The Beach, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪97 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Garden View

7.8 out of 10
Good
(19 reviews)
  • 226 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Garden View Palapa

8.8 out of 10
Excellent
(30 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Ocean View

8.6 out of 10
Excellent
(9 reviews)
  • 226 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Ocean View Palapa

7.6 out of 10
Good
(8 reviews)
  • 226 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Premium Bungalow

9.6 out of 10
Exceptional
(9 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

The Oasis

  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Run of House

7.4 out of 10
Good
(6 reviews)
  • 226 sq ft
  • Resort view
  • Sleeps 4
  • 1 Double Bed

The Oasis Palapa

9.2 out of 10
Wonderful
(5 reviews)
  • 226 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Mahekal Beach Front Resort & Spa is adjacent to Mamitas Beach and within a 10-minute walk of other popular attractions like Quinta Avenida. This 195-room, 4-star hotel has 5 outdoor pools along with a full-service spa and 3 restaurants.

What's nearby

  • Mamitas Beach - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 2 min walk - 0.1 miles
  • Quinta Avenida - 6 min walk - 0.4 miles
  • Mario Villanueva Stadium Madrid - 8 min walk - 0.5 miles
  • Quinta Alegría Shopping Mall - 10 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Mamita's Beach Club - ‬5 min walk
  • ‪La Cueva del Chango - ‬4 min walk
  • ‪La Vagabunda - ‬1 min walk
  • ‪Encanto Beach Club - ‬4 min walk
  • ‪Fuego Restaurante & Cantina - ‬2 min walk

About this property

Mahekal Beach Front Resort & Spa

Luxury hotel on the beach, with 5 outdoor pools
Guests of Mahekal Beach Front Resort & Spa have access to a full-service spa, 5 outdoor pools, and a gym. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 302 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this beach hotel include a hot tub, a conference center, and an arcade/game room.
Select Comfort beds with premium bedding and down comforters ensure a restful night, and bathrooms offer rainfall showers and hair dryers. Other amenities include balconies or patios, minibars, and espresso makers. Change of towels is available on request.
5 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Revive has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2023 Travel + Leisure 500.

Similar properties

Property amenities

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 27 for adults and USD 27 for children
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Cocina
  • Fuego Restaurante y Bar
  • Itzi Pool Bar
  • Las Olas

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Free beach club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Library
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 33 buildings
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Renovated entire property - January 2023
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30.25 per accommodation, per night
  • Dogs and cats only
  • 1 total (20 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 4 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00 per night
  • Christmas Day (December 25) Gala Dinner per adult: USD 120
  • Christmas Day (December 25) Gala Dinner per child: USD 60 (from 5 to 12 years old)
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Bicycle storage
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Lending library access
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 27 for adults and USD 27 for children
  • Airport shuttle fee: USD 302 per person (roundtrip)
  • Airport shuttle fee per child: USD 302 (roundtrip), (from 5 to 12 years old)
  • Pet fee: USD 30.25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 100
Safety features at this property include a fire extinguisher, a smoke detector, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.
Property Registration Number 008-007-000708/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 100.
  • Onsite safety features include a fire extinguisher, a smoke detector, window guards, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mahekal
Mahekal Beach
Mahekal Beach Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Resort Playa del Carmen
Mahekal Resort
Mahekal Beach Hotel Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen

Frequently asked questions

Is free cancellation available at Mahekal Beach Front Resort & Spa?

Mahekal Beach Front Resort & Spa provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mahekal Beach Front Resort & Spa?

As of Jan 8, 2026, prices found for a 1-night stay for 2 adults at Mahekal Beach Front Resort & Spa on Jan 11, 2026 start from $420.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Mahekal Beach Front Resort & Spa?

This hotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Mamitas Beach, and within a short walk of Quinta Avenida. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal within a short drive.

Is there parking available at Mahekal Beach Front Resort & Spa?

Bicycle parking is also available for guests.

Is there a spa available at Mahekal Beach Front Resort & Spa?

Revive is the hotel's spa and services include deep-tissue massages, beach massages, hydrotherapy, and couples treatments.

Does Mahekal Beach Front Resort & Spa feature a casino at the property?

No, Mahekal Beach Front Resort & Spa doesn't have a casino.

Will I find an indoor pool at Mahekal Beach Front Resort & Spa?

No, this hotel doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub. Guests have pool access between 7:00 AM and 7:00 PM.

Is Mahekal Beach Front Resort & Spa good for couples?

This beachfront hotel offers many amenities for couples such as a beach bar and some guestrooms include private plunge pools and in-room massages.

Does Mahekal Beach Front Resort & Spa have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Mahekal Beach Front Resort & Spa have a restaurant with a breakfast menu?

Yes, Mahekal Beach Front Resort & Spa has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Mahekal Beach Front Resort & Spa allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Mahekal Beach Front Resort & Spa for a fee of USD 30.25 per accommodation, per night.

Are there connecting rooms at Mahekal Beach Front Resort & Spa?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Mahekal Beach Front Resort & Spa?

The closest major airport to Mahekal Beach Front Resort & Spa is Cozumel Intl. Airport (CZM), which is 22.9 mi away (258 minutes by car).

Can I book a room with a balcony at Mahekal Beach Front Resort & Spa?

Yes, every guestroom at Mahekal Beach Front Resort & Spa comes with a balcony with some featuring ocean or garden views.

Does Mahekal Beach Front Resort & Spa host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Mahekal Beach Front Resort & Spa.

Mahekal Beach Front Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 665 out of 1003 reviews
Rating 8 - Good. 153 out of 1003 reviews
Rating 6 - Okay. 94 out of 1003 reviews
Rating 4 - Poor. 40 out of 1003 reviews
Rating 2 - Terrible. 51 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Vacation

A perfect stay at a perfect location on the beach beautiful grounds close to everything incredible property friendly excellent service
Stayed 6 nights in Sep 2025

6/10 Okay

Dylan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The check in process was easy but the package we purchased was not explained at all. We also were not greeted with the complimentary welcome drink. There were plenty of staff at the resort during the day however there was not any pool service and you had to go to the bar to order drinks over and over. The property itself it’s absolutely stunning and very easy to relax. Beaches were clean, pools were clean, and chairs were plentiful. The food options were limited and menus did not change so by the end of the week you are burned out of the same meals. The village within walking distance was a plus as we got to shop and eat with the locals. Checkout was quick but no way to easily check if the charges were correct since they were not dated. Very good value resort. We enjoyed our stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Moises

Stayed 3 nights in Sep 2025

10/10 Excellent

Rolando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, customer services and quality of the food and drinks
Stayed 6 nights in Sep 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Property conditions & facilities
We just got back from 10 nights at the Mahekal. We got a free upgrade as it was low season, which was great, though the view from the balcony was poor in one room. Check-in was smooth, cleaning was thorough and regular and the facilities were great. No problems finding a spot at the pools or the beach. The only downsides were that my son lost his key card on the second day and the receptionist wanted US$15 for a new one, which is a ridiculous price — many hotels do them for free and we had spent so much on the rooms that this seemed like and extra “squeeze” to me; the other was that they wanted to charge US$60 per room to check out three hours after the checkout time — again, another “squeeze” to get more out of their customers. This is why I have marked them down for service. That said, the entire resort is all about US-style tips and extra payments here and there, so I guess the mentality simply fits in with the local ethos. Lovely hotel though
Stayed 10 nights in Sep 2025

10/10 Excellent

Odalys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and friendly!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Danilo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the absolute pleasure of staying at Mahekal Beach Resort in Playa del Carmen, Mexico for the entire month of August, and it was, hands down, one of the best travel decisions we've ever made. August is considered low season, but that worked in our favor — the resort was peaceful, beautifully lush, and we got to truly immerse ourselves in everything it has to offer. We stayed in the penthouse room, which offered breathtaking views of the beach, infinity pool, and one of their restaurants. Waking up each morning to the sound of the ocean and tropical birds was nothing short of magic. But what made our stay truly unforgettable was the people. The staff at Mahekal are some of the most genuine, kind-hearted, and attentive individuals we’ve ever encountered. My husband, our 9-year-old daughter, and I felt so taken care of — like we were truly welcomed and looked after every day. A special thank you to Abraham, one of Mahekal’s supervisors, who made such a lasting impression on us. He checked in with us daily and went above and beyond for our daughter — surprising her with treats and organizing a beautiful early birthday celebration that she'll never forget. His warmth and thoughtfulness were a highlight of our stay. We also want to recognize the incredible restaurant and pool staff — truly some of the best humans we've met! A huge shoutout to: Enrique (Qique), Manuel, Braian, Ana, Ignacio, Marco, Juan, Maria, Emilia, Annibal, Uriel, Ismael (barista/bartender), Camelia, En
Stayed 24 nights in Aug 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at Mahekal were excellent. Abraham was amazing always available to help and accommodate us. He went out of his way to make our experience unforgettable at the hotel and in Playa del Carmen. I highly recommend this place. I would definitely stay here again! We left today and miss it already.
Stayed 6 nights in Aug 2025

10/10 Excellent

Kristin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2025

10/10 Excellent

Yacov

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean Friendly staff
Stayed 9 nights in Aug 2025

10/10 Excellent

Christian

The
Stayed 5 nights in Aug 2025

8/10 Good

Rafael David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2025

10/10 Excellent

dean

Stayed 3 nights in Aug 2025

8/10 Good

Christina Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been coming here for years! The place is amazing but even more impressive are the Staff Members that have been there for years their attention to detail is incredible.
Stayed 3 nights in Apr 2025

10/10 Excellent

Vianey, Houston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Mahekal! We visit every year! The staff goes above and beyond to make your stay exceptional! It’s our home away from home and we love coming back every year.
Stayed 4 nights in Jul 2025

10/10 Excellent

Kristian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, staff was super helpful
Stayed 1 night in Jun 2025

10/10 Excellent

Azusa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locations, environment of facilities and good stuffs!
Stayed 4 nights in Jul 2025

10/10 Excellent

Roxanne Jimenez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Jennifer

Stayed 5 nights in Jul 2025

4/10 Poor

Caroline

Disliked: Cleanliness, amenities, property conditions & facilities
Location, garden are good The rest is not good: average food, bad attitude, zero follow up, they let me outside under the sun at 2:30 pm while they looked for my reservation (didn’t even ask for my ID), a little over 50% occupancy and they did not give me the room at 3:00 saying checking started at 3:00 pm. The roof had holes, the shower floor had black long hair and green water, very disgusting, the beach towels are no longer white but grey and broken
Stayed 2 nights in Jul 2025

10/10 Excellent

Lizmarie

Stayed 3 nights in Jul 2025

6/10 Okay

AMY

Liked: Cleanliness, amenities, property conditions & facilities
Really beautiful property
Stayed 4 nights in Jun 2025

2/10 Terrible

Jessica

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
If You Value Hygiene and Sleep — AVOID THIS HOTEL This was the worst hotel experience I’ve ever had. I booked it thinking it would be better than others in the area since it was more expensive and had decent reviews — but it was an absolute disaster. Our room was infested with bugs, including cockroaches that hit us in the head while we slept. The actual beds had bugs crawling all over them. I woke up with bites all over my legs, and I’m convinced the beds had bed bugs or fleas. We had to switch rooms FOUR times, and every single one had bugs in the bed. There were blood-stained sheets and towels, a toilet that made an alarm sound after flushing, and broken soap dispensers. The only toiletry was a pathetic 2-in-1 shampoo — bring your own. The toilet noise made it nearly impossible to use the bathroom in the middle of the night without waking everyone up. Mosquitoes were everywhere — room, hallways, even the dining area — so you’ll need bug spray and After Bite just to survive. When we reported all of this, the staff did nothing. No apology. No compensation. No concern. The only redeeming thing was the food, which was actually good. This place tries to wear a 5-star disguise, but it’s not even worth 1. If I could give zero stars, I would. Do not stay here.
Stayed 3 nights in Jun 2025

10/10 Excellent

Oscar Alberto Alvarez

Stayed 7 nights in Jun 2025