Mahekal Beach Front Resort & Spa

Luxury hotel with 3 restaurants and 5 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

November 2025

December 2025

5 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pet friendly
All inclusive

Explore the area

38 St And The Beach, Playa del Carmen, QROO, 77710

Place, Mamitas Beach
‪2 min walk‬
Place, Quinta Avenida
‪6 min walk‬
Place, Playa del Carmen Maritime Terminal
‪9 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪68 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Premium bedding, down comforters, Select Comfort beds, minibar

Garden View

Good

226 sq ft
Sleeps 4
1 King Bed OR 2 Queen Beds

Garden View Palapa

Excellent

226 sq ft
Sleeps 3
1 King Bed OR 2 Queen Beds

Ocean View

Excellent

226 sq ft
Ocean view
Sleeps 4
1 King Bed OR 2 Queen Beds

Ocean View Palapa

Good

226 sq ft
Ocean view
Sleeps 3
1 King Bed OR 2 Queen Beds

Premium Bungalow

Exceptional

323 sq ft
1 bedroom
Sleeps 3
1 King Bed OR 2 Queen Beds

The Oasis

226 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Run of House - Free Breakfast

Good

226 sq ft
Resort view
Sleeps 4
1 Double Bed

The Oasis Palapa

Wonderful

226 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Mahekal Beach Front Resort & Spa is adjacent to Mamitas Beach and within a 10-minute walk of other popular attractions like Quinta Avenida. This 195-room, 4-star hotel has 5 outdoor pools along with a full-service spa and 3 restaurants.

What's nearby

Mamitas Beach - 2 min walk - 0.1 miles
Playa del Carmen Main Beach - 2 min walk - 0.1 miles
Quinta Avenida - 6 min walk - 0.4 miles
Quinta Alegría Shopping Mall - 10 min walk - 0.5 miles
Playa del Carmen Maritime Terminal - 9 min drive - 1.8 miles

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪Mamita's Beach Club - ‬5 min walk
‪La Cueva del Chango - ‬4 min walk
‪La Vagabunda - ‬1 min walk
‪Fuego Restaurante & Cantina - ‬2 min walk
‪La Perla Pixan Cuisine & Mezcal (Calle 38) - ‬3 min walk

About this property

Mahekal Beach Front Resort & Spa

Luxury hotel with 3 restaurants and 5 outdoor pools

Guests of Mahekal Beach Front Resort & Spa have access to a full-service spa, 5 outdoor pools, and a gym. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 302 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this beach hotel include a hot tub, a conference center, and an arcade/game room.

Select Comfort beds with premium bedding and down comforters ensure a restful night, and bathrooms offer rainfall showers and hair dryers. Other amenities include balconies or patios, minibars, and espresso makers. Change of towels is available on request.

5 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Revive has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2023 Travel + Leisure 500.

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
Hot Tub
All inclusive
Spa

$351 nightly

Dec 1 - Dec 2

Total with taxes and fees

Property amenities

Parking and transportation

No onsite parking available
24-hour roundtrip airport shuttle (surcharge)

Food and drink

Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 27 for adults and USD 27 for children
3 bars/lounges
3 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
A swim-up bar
Couples/private dining
Snack bar/deli

Restaurants on site

Agave
Cocina
Fuego Restaurante y Bar
Itzi Pool Bar
Las Olas

Things to do

5 outdoor pools
Arcade/game room
Beach yoga
Bicycle rentals
Bicycle tours
Billiards/pool table
Books
Free beach club
Full-service spa
Games
Gym
Hot tub
Library
Playground
Shopping
TV in common areas

Family friendly

5 outdoor pools
Arcade/game room
Babysitting (surcharge)
Laundry facilities
Playground
Snack bar/deli

Conveniences

24-hour front desk
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

3 meeting rooms
Conference center

Outdoors

Beach loungers
Beach towels
Beach umbrellas
On the beach
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Spa open daily
Sports massages
Treatment room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Smooth flooring in room
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (47 inches high)
Wheelchair-accessible restaurant

2 floors
33 buildings
Ballroom
Banquet hall
Built in 1985
Communal living room
Designated smoking areas (fines apply)
Fireplace in lobby
Mosquito nets
Reception hall
Renovated entire property - January 2023
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Select Comfort mattress

Bathroom

Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Food and drink

Espresso maker
Limited room service
Minibar

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Desk chair
Free local calls
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.

The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 30.25 per accommodation, per night
Dogs and cats only
1 total (20 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

Up to 2 kids 4 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: USD 100.00 per night
Christmas Day (December 25) Gala Dinner per adult: USD 120
Christmas Day (December 25) Gala Dinner per child: USD 60 (from 5 to 12 years old)
Resort fee: USD 35 per accommodation, per night

The resort fee includes:

Beach loungers
Bicycle storage
Fitness center access
In-room bottled water
In-room coffee
In-room safe
Lending library access
Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for cooked-to-order breakfast: approximately USD 27 for adults and USD 27 for children
Airport shuttle fee: USD 302 per person (roundtrip)
Airport shuttle fee per child: USD 302 (roundtrip), (from 5 to 12 years old)
Pet fee: USD 30.25 per accommodation, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 100

Safety features at this property include a fire extinguisher, a smoke detector, window guards, and outdoor lighting

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

Property Registration Number 008-007-000708/2025

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 100.
Onsite safety features include a fire extinguisher, a smoke detector, window guards, and outdoor lighting.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Pool access available from 7:00 AM to 7:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mahekal

Mahekal Beach

Mahekal Beach Playa del Carmen

Mahekal Beach Resort

Mahekal Beach Resort Playa del Carmen

Mahekal Resort

Mahekal Beach Hotel Playa Del Carmen

Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico

Shangri La Caribe Hotel

Shangri La Caribe Playa Del Carmen

Frequently asked questions

Is free cancellation available at Mahekal Beach Front Resort & Spa?

Mahekal Beach Front Resort & Spa provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mahekal Beach Front Resort & Spa?

As of Nov 5, 2025, prices found for a 1-night stay for 2 adults at Mahekal Beach Front Resort & Spa on Nov 30, 2025 start from $220.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Mahekal Beach Front Resort & Spa?

This hotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Mamitas Beach, and within a short walk of Quinta Avenida. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal within a short drive.

Will I be able to park at Mahekal Beach Front Resort & Spa?

Bicycle parking is also available for guests.

Is there a spa available at Mahekal Beach Front Resort & Spa?

Revive is the hotel's spa and services include deep-tissue massages, sports massages, hydrotherapy, and reflexology.

Does Mahekal Beach Front Resort & Spa feature a casino at the property?

No, Mahekal Beach Front Resort & Spa doesn't have a casino.

Will I find an indoor pool at Mahekal Beach Front Resort & Spa?

No, this hotel doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub. Guests have pool access between 7:00 AM and 7:00 PM.

Is Mahekal Beach Front Resort & Spa good for couples?

This beachfront hotel offers many amenities for couples such as a beach bar and some guestrooms include private plunge pools and in-room massages.

Are there hot tubs at Mahekal Beach Front Resort & Spa?

Yes, this hotel has a spa tub.

Does Mahekal Beach Front Resort & Spa have a restaurant with a breakfast menu?

Yes, Mahekal Beach Front Resort & Spa has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Mahekal Beach Front Resort & Spa allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Mahekal Beach Front Resort & Spa for a fee of USD 30.25 per accommodation, per night.

Are there connecting rooms at Mahekal Beach Front Resort & Spa?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Mahekal Beach Front Resort & Spa?

The closest major airport to Mahekal Beach Front Resort & Spa is Cozumel Intl. Airport (CZM), which is 22.9 mi away (258 minutes by car).

Are there rooms with balconies at Mahekal Beach Front Resort & Spa?

Yes, every guestroom at Mahekal Beach Front Resort & Spa comes with a balcony with some featuring ocean or garden views.

Does Mahekal Beach Front Resort & Spa host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Mahekal Beach Front Resort & Spa.

Mahekal Beach Front Resort & Spa Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Christina Emily

Aug 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Traveled with partner

Aug 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We’ve been coming here for years! The place is amazing but even more impressive are the Staff Members that have been there for years their attention to detail is incredible.

Stayed 3 nights in Apr 2025

10/10 Excellent

Vianey, Houston

Traveled with family and small children

Aug 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love Mahekal! We visit every year! The staff goes above and beyond to make your stay exceptional! It’s our home away from home and we love coming back every year.

Stayed 4 nights in Jul 2025

10/10 Excellent

Kristian

Traveled with family

Jul 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing place, staff was super helpful

Stayed 1 night in Jun 2025

10/10 Excellent

Azusa

Traveled with family

Jul 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Locations, environment of facilities and good stuffs!

Stayed 4 nights in Jul 2025

10/10 Excellent

Roxanne Jimenez

Traveled with family

Jul 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing stay

Stayed 3 nights in Jul 2025

10/10 Excellent

Jennifer

Jul 12, 2025

Stayed 5 nights in Jul 2025

4/10 Poor

Caroline

Jul 11, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Location, garden are good The rest is not good: average food, bad attitude, zero follow up, they let me outside under the sun at 2:30 pm while they looked for my reservation (didn’t even ask for my ID), a little over 50% occupancy and they did not give me the room at 3:00 saying checking started at 3:00 pm. The roof had holes, the shower floor had black long hair and green water, very disgusting, the beach towels are no longer white but grey and broken

Stayed 2 nights in Jul 2025

10/10 Excellent

Lizmarie

Jul 10, 2025

Stayed 3 nights in Jul 2025

6/10 Okay

AMY

Jul 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Really beautiful property

Stayed 4 nights in Jun 2025

2/10 Terrible

Jessica

Traveled with group

Jul 2, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

If You Value Hygiene and Sleep — AVOID THIS HOTEL This was the worst hotel experience I’ve ever had. I booked it thinking it would be better than others in the area since it was more expensive and had decent reviews — but it was an absolute disaster. Our room was infested with bugs, including cockroaches that hit us in the head while we slept. The actual beds had bugs crawling all over them. I woke up with bites all over my legs, and I’m convinced the beds had bed bugs or fleas. We had to switch rooms FOUR times, and every single one had bugs in the bed. There were blood-stained sheets and towels, a toilet that made an alarm sound after flushing, and broken soap dispensers. The only toiletry was a pathetic 2-in-1 shampoo — bring your own. The toilet noise made it nearly impossible to use the bathroom in the middle of the night without waking everyone up. Mosquitoes were everywhere — room, hallways, even the dining area — so you’ll need bug spray and After Bite just to survive. When we reported all of this, the staff did nothing. No apology. No compensation. No concern. The only redeeming thing was the food, which was actually good. This place tries to wear a 5-star disguise, but it’s not even worth 1. If I could give zero stars, I would. Do not stay here.

Stayed 3 nights in Jun 2025

10/10 Excellent

Oscar Alberto Alvarez

Jun 30, 2025

Stayed 7 nights in Jun 2025

10/10 Excellent

Sudeep

Jun 30, 2025

Stayed 5 nights in Apr 2025

10/10 Excellent

brian

Traveled with partner

Jun 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was was absolutely beautiful! The staff went out of their way to make sure me and my wife had a great time! It’s the second time we’ve been to Mahekal. Can’t wait to go back.

Stayed 7 nights in Jun 2025

10/10 Excellent

Jekaterina

Traveled with family

Jun 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing staff, property and location. Thank you to Daniel for making our stay smooth & worry free!

Stayed 5 nights in Jun 2025

10/10 Excellent

Jennifer

Jun 21, 2025

Stayed 9 nights in May 2025

10/10 Excellent

Aiman

Traveled with partner, Traveled with family

Jun 17, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Their hospitality was great. The resort was very welcoming and the staff was very nice and accommodating. The only thing I didn't like was that they didn't clarify the importance of the bracelets they provide.

Stayed 4 nights in Jun 2025

10/10 Excellent

Deana

Traveled with partner

Jun 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My second stay at Mahekal, will definitely go back again. An excellent time every visit! Staff is incredible and the resort is beautiful.

Stayed 5 nights in Jun 2025

10/10 Excellent

Jennifer

Traveled with group, Traveled with family

Jun 12, 2025

Liked: Cleanliness, amenities, property conditions & facilities

I MISS THE NIGHTLY BUFFET. THE FOOD ON THE MENU IS NOT AS GOOD AS BEFORE.

Stayed 6 nights in Jun 2025

10/10 Excellent

Jonathan

Jun 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in May 2025

10/10 Excellent

Brian

Traveled with group

Jun 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love Mahekal. This is the second time we've been there and the staff was so friendly and helpful. It is always just a relaxing feel to be there.

Stayed 5 nights in May 2025

10/10 Excellent

Mingzhuo

Jun 7, 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

Wendy

Traveled with partner

Jun 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

What a wonderful little resort. It is truly a beautiful and tranquil place just a short walk from the main shopping and dining hub of Playa del Carmen. We extended our stay because we loved it so much!

Stayed 4 nights in Jan 2025

6/10 Okay

Angela

Traveled with partner

May 31, 2025

Liked: Staff & service

We wouldn't recommend the palapa roof units due to odor. The odor is stronger in some units, and less in others, but always present; they “treat” these units with a “smell good” to hide the odor, but doesn’t always work. The odor is most likely mold and mildew; this particular unit (#135) didn’t get as much sun to keep it dried out thus the stronger odor. They also spray the roofs with a flame retardant and water-resistant chemical that supposedly dries within 30-minutes and the next guest is ushered in, per the contractor spraying the unit next to ours. We moved to #96 (garden view) on the morning of our 4th day and it was perfect for our needs. You'll notice noise in all units; property is in a good location with tons of restaurants just outside the front gate. We dined on property our entire stay; we had an ocean view at breakfast buffet @ Las Olas and lunch @ Fuego each day AND a daily stop at Starbucks. Property needs maintenance and updating (pools and furniture need cleaned more regularly). No TV, but great WiFi; bring your laptop for streaming, if that’s important. Servers are incredible. BIG SHOUT OUT to Sophia, Enrique and Manuel for taking such good care of us during our stay! While there's a great view here, it's the people that make the difference and the team here is amazing and works so hard to make your stay enjoyable. Front desk was great too, no issues with overcharging etc. and they were quick to move us to a comfier unit when requested. Thank-you!!

Stayed 7 nights in May 2025