Mahekal Beach Front Resort & Spa

4.0 star property
Stylish hotel on the shore with 4 outdoor swimming pools
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Photo gallery for Mahekal Beach Front Resort & Spa

4 outdoor pools, open 7:00 AM to 7:00 PM, free cabanas, pool umbrellas
Gym
Premium Bungalow | Premium bedding, down comforters, Select Comfort beds, minibar
Outdoor wedding area
Treehouse Palapa | Bathroom | Shower, rainfall showerhead, hair dryer, towels

Reviews

9.0

Wonderful

Popular amenities

  • Restaurant
  • Breakfast available
  • Spa
  • Pool
  • All inclusive
    All inclusiveAll inclusive
  • Bar
    BarBar

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
38 St And The Beach, Playa del Carmen, QROO, 77710
  • Popular LocationPlaya del Carmen Main Beach2 min walk
  • Popular LocationMamitas Beach2 min walk
  • Popular LocationQuinta Avenida8 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Mahekal Beach Front Resort & Spa is adjacent to Mamitas Beach and within a 10-minute walk of other popular attractions like Quinta Avenida. This 195-room, 4-star hotel welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 3 restaurants.

What's nearby

  • Playa del Carmen Main Beach - 2 min walk
  • Mamitas Beach - 2 min walk
  • Quinta Avenida - 8 min walk
  • Quinta Alegría Shopping Mall - 13 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 50-min drive, 34.4 mi/55.4 km.

Restaurants

  • ‪Mamita's Beach Club - ‬7 min walk
  • ‪La Vagabunda de la 38 - ‬2 min walk
  • ‪Club de la Cerveza - ‬5 min walk
  • ‪La Cueva del Chango - ‬4 min walk
  • ‪Encanto Beach Club - ‬4 min walk

About this property

Mahekal Beach Front Resort & Spa

Stylish hotel on the shore with 4 outdoor swimming pools
Guests of Mahekal Beach Front Resort & Spa have access to a full-service spa, 4 outdoor pools, and a gym. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 302 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a spa tub, a conference center, and an arcade/game room.
Select Comfort beds with premium bedding and down comforters ensure a restful night, and bathrooms offer rainfall showers and hair dryers. Other amenities include balconies or patios, minibars, and espresso makers. Change of towels is available on request.
4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 16 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Revive has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2023 Travel + Leisure 500.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking available only on request

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 27 for adults and USD 27 for children
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Cocina
  • Fuego Restaurante y Bar
  • Itzi Pool Bar
  • Las Olas

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Free beach club
  • Full-service spa
  • Games
  • Gym
  • Library
  • Playground
  • Scuba diving
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 33 buildings
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

Outdoor space

  • Balcony/patio

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30.25 per accommodation, per night
  • Dogs and cats only
  • 1 total (20 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 4 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00
  • New Year's Day (1 January) Gala Dinner per adult: USD 120
  • New Year's Day (1 January) Gala Dinner per child: USD 60 (from 3 to 12 years old)
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Bicycle storage
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Lending library access
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 27 for adults and USD 27 for children
  • Airport shuttle fee: USD 302 per person (roundtrip)
  • Airport shuttle fee per child: USD 302 (roundtrip), (from 5 to 12 years old)
  • Nearby parking fee: USD 10 per day (16 ft away)
  • Pet fee: USD 30.25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 100
Safety features at this property include a fire extinguisher, window guards, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 100.
  • Onsite safety features include a fire extinguisher, a smoke detector, window guards, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mahekal
Mahekal Beach
Mahekal Beach Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Resort Playa del Carmen
Mahekal Resort
Mahekal Beach Hotel Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen

Frequently asked questions

Is free cancellation available at Mahekal Beach Front Resort & Spa?

Mahekal Beach Front Resort & Spa provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mahekal Beach Front Resort & Spa?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Mahekal Beach Front Resort & Spa on Aug 26, 2024 start from $194.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Mahekal Beach Front Resort & Spa?

This hotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Mamitas Beach, and within a short walk of Quinta Avenida. You'll also find Playa del Carmen Maritime Terminal and Playacar Golf Club within a short drive.

Is there parking available at Mahekal Beach Front Resort & Spa?

Yes, though parking is available on request. Bicycle parking is also available for guests.

Is there a spa available at Mahekal Beach Front Resort & Spa?

Revive is the hotel's spa and services include hot stone massages, deep-tissue massages, aromatherapy, and hydrotherapy.

Does Mahekal Beach Front Resort & Spa feature a casino at the property?

No, Mahekal Beach Front Resort & Spa doesn't have a casino.

Will I find an indoor pool at Mahekal Beach Front Resort & Spa?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools and a spa tub. Guests have pool access between 7:00 AM and 7:00 PM.

Is Mahekal Beach Front Resort & Spa good for couples?

This beachfront hotel offers many amenities for couples such as a beach bar and some guestrooms include private plunge pools and in-room massages.

Are there hot tubs at Mahekal Beach Front Resort & Spa?

Yes, this hotel has a spa tub.

Does Mahekal Beach Front Resort & Spa have a restaurant with a breakfast menu?

Yes, Mahekal Beach Front Resort & Spa has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Mahekal Beach Front Resort & Spa allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Mahekal Beach Front Resort & Spa for a fee of USD 30.25 per accommodation, per night.

Does Mahekal Beach Front Resort & Spa have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Mahekal Beach Front Resort & Spa?

The closest major airport to Mahekal Beach Front Resort & Spa is Cozumel Intl. Airport (CZM), which is 22.9 mi away (258 minutes by car).

Are there rooms with balconies at Mahekal Beach Front Resort & Spa?

Yes, every guestroom at Mahekal Beach Front Resort & Spa comes with a balcony with some featuring ocean or garden views.

Does Mahekal Beach Front Resort & Spa host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Mahekal Beach Front Resort & Spa.

Mahekal Beach Front Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 680 out of 1005 reviews" "
Rating 8 - Good. 174 out of 1005 reviews" "
Rating 6 - Okay. 72 out of 1005 reviews" "
Rating 4 - Poor. 36 out of 1005 reviews" "
Rating 2 - Terrible. 43 out of 1005 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jefferson

Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and helpful and helped us rearrange plans for a destination wedding, and clean up after that hurricane and storm, most impressive work. The shuttle service from the airport to the resort and back was excellent. (Happy Shuttle) Excellent people at the Fuego. It was just super service all the way around! Thank you!
Stayed 6 nights in Jul 2024

10/10 Excellent

Benjamin Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Would go back
Stayed 4 nights in Jun 2024

4/10 Poor

Bruna

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Mahekal while has good property amenities and room, is located in a beach that is always packed with people so you are unable to walk on the beach or relax
Stayed 4 nights in Apr 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities
Beautiful grounds with a zen feeling, yet walking distance to great restaurants.
Stayed 6 nights in Apr 2024

8/10 Good

Clayton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff! Only reason it’s not 5 stars is the dining options are only 2 and the food was kind of on repeat. Beautiful though!
Stayed 7 nights in Feb 2024

10/10 Excellent

Sharde

Liked: Cleanliness, staff & service, amenities
I loved my stay! The staff was amazing and ensured the property was clean and secure. I would definitely go back. I didn’t want to leave.
Stayed 3 nights in Apr 2024

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful and close to everything.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kremena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazingly beautiful, great location - on the beach but right in town for dining, shopping and enjoying.
Stayed 5 nights in Apr 2024

6/10 Okay

Kamer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2024

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible and so relaxing
Our family had the best time at Mahekal. It was so beautiful and relaxing. We loved the pools, the beach, and the hammocks. The staff was helpful and friendly. The food and drinks were great. We hope to be back again soon!
Stayed 5 nights in Mar 2024

10/10 Excellent

Hugh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and views
Stayed 6 nights in Apr 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE THIS PLACE! I don't like that they put in a Starbucks :(
Stayed 6 nights in Mar 2024

10/10 Excellent

Juan, Cleveland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was truely an experience that we loved. The resort is very well maintained, ran, and overall managed. Every interaction was great. We also used the spa services and I was pleased with the level of knowledge the masseuse team has. The entire stay was excellent, will definitely be back.
Stayed 3 nights in Apr 2024

6/10 Okay

Margarita

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Premium Bungalow
The overall experience was good. This was our second time staying at Mahekal. We loved our first experience here, so we decided to stay again, although I was truly disappointed that the concierge didn’t respect the type of room I reserved thru Hotels.com/Expedia. They decided to give me/put my family in a room that had a lower price point and amenities than what I selected and paid for. I had to speak to them more than twice until they moved us the next day. The premium bungalows (what I originally reserved) are not the same as an ocean view room. Hopefully, next time they do respect my reservation, because it’s indeed a lovely place to stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Aurelia, Tinian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay and many pools to choose from. The dining was a bit pricey for two young college students.
Stayed 5 nights in Mar 2024

2/10 Terrible

ulises

Stayed 8 nights in Mar 2024

10/10 Excellent

Konstantin

Liked: Amenities
So amazing time!!! Time to take a break!!! My recommendation for everyone!!!!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*Do not book all inclusive through Expedia!* I selected the all inclusive option when booking in October 2023. We arrived at the hotel on April 15, 2024 and they said we were not on this package, but I had paid extra for it. We spent half of the first day on the phone with Expedia customer service and they ended up reimbursing us the cost to “upgrade” to the all inclusive, but so stressful and such a waste of holiday time. The resort told us we were not the first to go through this scenario, and I saw another Expedia comment about this too. That being said, this resort was stunning and absolutely worth going to. But definitely do it as all inclusive otherwise it’d be quite pricey if you’re planning on spending most of your time at the resort. When I was planning a trip I knew I didn’t want to stay in any sort of commercial hotel, so the casitas were perfect. They were private enough to enjoy spending time on the balcony in the hammock while still being close and accessible to the available amenities. There was always chairs available at 1 of the 3 pools and it was just beautiful everywhere on the grounds. 5th Ave was a couple minutes walk away which we ended up going for walks every night for something to do. I’d absolutely stay there again in a heartbeat...just be cautious of that all inclusive option while booking!

8/10 Good

christie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lil spot
This was our second stay. It’s a lovely resort and you will enjoy your stay. If I could give some suggestions to the resort- I would recommend better shower heads with more water flow, cozier higher quality mattress and bed pillows. Also, it’d be great if lunch could be served at the pool starting at 11, rather than 12. The spa is lovely, but my therapist was not good. Very overpriced for the lack of trained professionals. Great servers and staff throughout and a nice stay for a week.
Stayed 7 nights in Mar 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this beautiful place! We stayed in a bungalow right off the beach and it was just gorgeous and comfortable! It was a super romantic spot for us to enjoy our 9th wedding anniversary. The hammocks and private pool were a fun addition. Didn’t care for it to be right by the public beach area, but it gave us some people watching entertainment! There was also round the clock security so we felt very safe. The staff was super friendly and accommodating. Even though we secluded ourselves from the crowds on our beach chairs by our place, a waiter came by regularly to bring us drinks and snacks. The food was delicious and the drinks were top notch. I have already highly recommended this quaint little place to several of our friends and family. We are definitely going to be back again! We travel ALOT and it’s definitely on our top favorite destinations!
Stayed 5 nights in Mar 2024

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here many times. Staff is wonderful. Location is very convinient.
Stayed 7 nights in Mar 2024

10/10 Excellent

Brandon

Stayed 4 nights in Mar 2024

8/10 Good

Ranjani, Bloomington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here.
Stayed 4 nights in Mar 2024

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities