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Mahekal Beach Front Resort & Spa

4.0 star property
VIP Access

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3 restaurants; breakfast, lunch, and dinner served
Double Room, Ocean View | Premium bedding, down comforters, Select Comfort beds, minibar
Room, 2 Queen Beds, Garden View | Premium bedding, down comforters, Select Comfort beds, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
38 St And The Beach, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Garden View

Premium bedding, down comforters, Select Comfort beds, minibar

Garden View

7.6 out of 10
Good
(23 reviews)
  • Garden view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Garden View Palapa

Garden View Palapa | Premium bedding, down comforters, Select Comfort beds, minibar

Garden View Palapa

8.8 out of 10
Excellent
(30 reviews)
  • Garden view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Ocean View

Ocean View | Premium bedding, down comforters, Select Comfort beds, minibar

Ocean View

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Palapa

Ocean View Palapa | Premium bedding, down comforters, Select Comfort beds, minibar

Ocean View Palapa

7.6 out of 10
Good
(8 reviews)
  • Ocean view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Bungalow

Premium Bungalow | Premium bedding, down comforters, Select Comfort beds, minibar

Premium Bungalow

9.6 out of 10
Exceptional
(9 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for The Oasis

The Oasis | Premium bedding, down comforters, Select Comfort beds, minibar

The Oasis

  • Garden view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Large Twin Bed OR 2 Queen Beds

View all photos for Run of House

Premium bedding, down comforters, Select Comfort beds, minibar

Run of House

7.4 out of 10
Good
(6 reviews)
  • Resort view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for The Oasis Palapa

Premium bedding, down comforters, Select Comfort beds, minibar

The Oasis Palapa

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Large Twin Bed OR 2 Queen Beds

View all photos for Room, 2 Queen Beds, Garden View

Room, 2 Queen Beds, Garden View | Premium bedding, down comforters, Select Comfort beds, minibar

Room, 2 Queen Beds, Garden View

  • Garden view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room, Ocean View

Double Room, Ocean View | Premium bedding, down comforters, Select Comfort beds, minibar

Double Room, Ocean View

  • Ocean view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Mahekal Beach Front Resort & Spa is adjacent to Mamitas Beach and within a 10-minute walk of other popular attractions like Quinta Avenida. This 195-room, 4-star hotel has 5 outdoor pools along with a full-service spa and 3 restaurants.

What's nearby

  • Mamitas Beach - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 2 min walk - 0.1 miles
  • Quinta Avenida - 6 min walk - 0.4 miles
  • Mario Villanueva Stadium Madrid - 8 min walk - 0.5 miles
  • Quinta Alegría Shopping Mall - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Mamita's Beach Club - ‬5 min walk
  • ‪La Vagabunda - ‬1 min walk
  • ‪La Cueva del Chango - ‬4 min walk
  • ‪Encanto Beach Club - ‬4 min walk
  • ‪Plaza San Pedro - ‬6 min walk

About this property

Mahekal Beach Front Resort & Spa

Guests of Mahekal Beach Front Resort & Spa have access to a full-service spa, 5 outdoor pools, and a gym. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 302 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a sauna, a hot tub, and a conference center.
Select Comfort beds with premium bedding and down comforters ensure a restful night, and bathrooms offer rainfall showers and hair dryers. Other amenities include balconies or patios, minibars, and espresso makers. Change of towels is available on request.
5 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Revive has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2023 Travel + Leisure 500.

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Property amenities

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 27 for adults and USD 27 for children
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Cocina
  • Fuego Restaurante y Bar
  • Itzi Pool Bar
  • Las Olas

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Free beach club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Library
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • 2 floors
  • 33 buildings
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Renovated entire property - January 2023
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.

The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30.25 per accommodation, per night
  • Dogs and cats only
  • 1 total (20 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Up to 2 kids 4 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00 per night
  • Christmas Day (December 25) Gala Dinner per adult: USD 120
  • Christmas Day (December 25) Gala Dinner per child: USD 60 (from 5 to 12 years old)
  • A tax is imposed by the city: USD 3.41 per accommodation, per night
  • Service fee: USD 15 per person, per night
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Bicycle storage
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Lending library access
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 27 for adults and USD 27 for children
  • Airport shuttle fee: USD 302 per person (roundtrip)
  • Airport shuttle fee per child: USD 302 (roundtrip), (from 5 to 12 years old)
  • Pet fee: USD 30.25 per accommodation, per night
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 100
Safety features at this property include a fire extinguisher, a smoke detector, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.
Property Registration Number 008-007-000708/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 100.
  • Onsite safety features include a fire extinguisher, a smoke detector, window guards, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mahekal

Mahekal Beach

Mahekal Beach Playa del Carmen

Mahekal Beach Resort

Mahekal Beach Resort Playa del Carmen

Mahekal Resort

Mahekal Beach Hotel Playa Del Carmen

Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico

Shangri La Caribe Hotel

Shangri La Caribe Playa Del Carmen

Frequently asked questions

Is free cancellation available at Mahekal Beach Front Resort & Spa?

Mahekal Beach Front Resort & Spa provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mahekal Beach Front Resort & Spa?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Mahekal Beach Front Resort & Spa on Jun 1, 2026 start from $258, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Mahekal Beach Front Resort & Spa?

This hotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Mamitas Beach, and within a short walk of Quinta Avenida. You'll also find Quinta Alegría Shopping Mall and Calle 12 less than a mile away.

Is parking available on site at Mahekal Beach Front Resort & Spa?

No, there isn't parking available at the hotel.

Is there a spa available at Mahekal Beach Front Resort & Spa?

Revive is the hotel's spa and services include hot stone massages, deep-tissue massages, aromatherapy, and hydrotherapy.

Are there luxury amenities available at Mahekal Beach Front Resort & Spa?

Yes, guests can indulge in luxuries such as 5 outdoor pools, an ocean-view restaurant, and beachside massages at this hotel.

Does Mahekal Beach Front Resort & Spa feature a casino at the property?

No, Mahekal Beach Front Resort & Spa doesn't have a casino.

Will I find an indoor pool at Mahekal Beach Front Resort & Spa?

No, this hotel doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub. Guests have pool access between 7:00 AM and 7:00 PM.

What will couples enjoy most about a stay at Mahekal Beach Front Resort & Spa?

This beachfront hotel offers many amenities for couples such as a beach bar and some guestrooms include a private plunge pool and in-room massages.

Does Mahekal Beach Front Resort & Spa have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Mahekal Beach Front Resort & Spa have a restaurant with a breakfast menu?

Yes, Mahekal Beach Front Resort & Spa has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Mahekal Beach Front Resort & Spa allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Mahekal Beach Front Resort & Spa for a fee of USD 30.25 per accommodation, per night.

Does Mahekal Beach Front Resort & Spa have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Mahekal Beach Front Resort & Spa?

The closest major airport to Mahekal Beach Front Resort & Spa is Cozumel Intl. Airport (CZM), which is 22.9 mi away (258 minutes by car).

Are there rooms with balconies that I can book at Mahekal Beach Front Resort & Spa?

Yes, every guestroom at Mahekal Beach Front Resort & Spa comes with a balcony/patio and some offer ocean and garden views.

Does Mahekal Beach Front Resort & Spa host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Mahekal Beach Front Resort & Spa.

Mahekal Beach Front Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 669 out of 1008 reviews
Rating 8 - Good. 155 out of 1008 reviews
Rating 6 - Okay. 96 out of 1008 reviews
Rating 4 - Poor. 36 out of 1008 reviews
Rating 2 - Terrible. 52 out of 1008 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities
Beautiful property in a great location.
Stayed 4 nights in Feb 2026

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Entire resort was spotless
Stayed 11 nights in Feb 2026

4/10 Poor

Dianna, Mannford

Traveled with family
Disliked: Amenities, property conditions & facilities
They room was noisy as it next to busy street.Furnishings outdated and bathroom floor gets completely soaked every shower. I asked for queen beds and upon checkin had king only double was this disaster. Their hot tubs were cold tubs and unless youre cute or have a handful of tip money beach waiters could care less about serving. Wouldnt recommend completelysoakedake
Stayed 7 nights in Feb 2026

10/10 Excellent

Joel

Stayed 1 night in Feb 2026

10/10 Excellent

Emily

Stayed 3 nights in Jan 2026

10/10 Excellent

Mitchell

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff, clean resort grounds and beaches and pools, close proximity to 5th avenue and shopping outlets.
Stayed 4 nights in Feb 2026

10/10 Excellent

SIDNEY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
beautiful facilities and relaxing vibes. staff was helpful
Stayed 4 nights in Feb 2026

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Todos muy amables Excelente servicio
Stayed 6 nights in Feb 2026

10/10 Excellent

benjamin gordon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Mahekal is our home away from home and we always recommend them as a great resort to stay at. We have stayed at the resort 12 times now and every time is a special time. Some of the staff has been there for 15 years plus and are always welcoming and go above and beyond to make sure the guests old and new feel special! The only negative the last couple trips has been the hot tub/jacuzzi’s have been anything but warm/hot and this years trip the wait time getting in for breakfast was something we had never experienced and could be avoided if they opened back up the other restaurant Fuego for breakfast.
Stayed 5 nights in Feb 2026

10/10 Excellent

Sue

Stayed 4 nights in Feb 2026

10/10 Excellent

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Mahekal was great. The rooms were clean and comfortable with a very tropical vibe. Location is amazing and the staff was friendly and helpful. One negative thing was I had my bose and apple headphones go missing. While there. The staff was very helpful in looking for them.
Stayed 2 nights in Jan 2026

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We spent 7 days at Mahekal at the end of Jan 2026. LOVED every minute. Small, un-crowded resort with clean pools and spotless, comfortable rooms. The staff is simply amazing and friendly, they made every moment special with their attention to detail. We stayed in the King Palapa gardem view. We loved the natural roof and the attached porch with seating and hammocks. Mahekal is truly a magical place. We did the half-board option with breakfast and dinner buffets and had no regrets. Food was very fresh and a bit different every day. We headed into Playa for lunch, which was great due to the cental location of the resort. We cant wait to go back!!!
Lobby
Las Olas pool
Itzi pool
Our building, garden view palapa
Stayed 7 nights in Jan 2026

10/10 Excellent

Donald

Stayed 6 nights in Jan 2026

10/10 Excellent

Eldon

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful resort, beautiful location, terrific food & a warm & hospitable staff. We loved it & will defn be back.
Stayed 6 nights in Jan 2026

10/10 Excellent

Rebecca, North Hollywood

Stayed 4 nights in Jan 2026

2/10 Terrible

Jeannette

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This resort needs a major update. Everything is worn down and dirty, the bungalows stink. I did not enjoy my stay at all.
Stayed 6 nights in Jan 2026

10/10 Excellent

Randy

Everything perfect. Quiet spot with just the right amount of fun. Would 100% stay again!
Stayed 2 nights in Jan 2026

8/10 Good

Anna

Stayed 6 nights in Nov 2025

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, beautiful location
Stayed 3 nights in Oct 2025

10/10 Excellent

Xochitl D

Stayed 7 nights in Nov 2025

6/10 Okay

Rennier

Stayed 5 nights in Dec 2025

8/10 Good

Walid

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room were clean
Stayed 6 nights in Oct 2025

10/10 Excellent

Tracey

Stayed 7 nights in Dec 2025

10/10 Excellent

Ana

Stayed 6 nights in Dec 2025

8/10 Good

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Mahekel has soul, charming palapas; beautiful pools, great beach; close to 5th avenue adventures in shopping.
Stayed 7 nights in Dec 2025

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