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Hotel Playa Encantada

2.5 star property

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Photo gallery for Hotel Playa Encantada

Property entrance
Daily buffet breakfast for a fee
Garden
Reception
Junior Suite | 1 bedroom, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 12 bis Nte, Playa del Carmen, QROO, 77710
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬

Room options

View all photos for Suite Master with Garden View

1 bedroom, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • Garden view
  • 484 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Master with Garden View

1 bedroom, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • Garden view
  • 484 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room

7.0 out of 10
Good
(7 reviews)
  • 646 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Apartment, Multiple Beds

9.2 out of 10
Wonderful
(9 reviews)
  • 1615 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Apartment, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 1615 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room Standard with Street View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard with Street View

  • 269 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Room Standard with Street View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard with Street View

  • 269 sq ft
  • Sleeps 4
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Playa Encantada is within a 5-minute walk of Quinta Avenida and within 15 minutes of other popular attractions like Mamitas Beach. This 32-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a children's pool.

What's nearby

  • Calle 12 - 1 min walk - 0.1 miles
  • Central Square - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 17 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪El Tapas Restaurante - ‬2 min walk
  • ‪Logia Café - ‬3 min walk
  • ‪El Doctorcito - ‬2 min walk
  • ‪Nicoletta - ‬4 min walk
  • ‪Zitla - ‬2 min walk

About this property

Hotel Playa Encantada

At Hotel Playa Encantada, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include a terrace and a garden.
32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Safes, ironing boards, and desks are also available.
An outdoor pool and a children's pool are on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 195 for adults and MXN 195 for children

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Beaux Arts architecture
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 195 for adults and MXN 195 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3:00 PM—-6:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 008-007-004906/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No alcohol is served at Hotel Playa Encantada.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encantada Hotel Playa
Playa Encantada
Playa Encantada Riviera Maya/Playa Del Carmen, Mexico
Playa Encantada Hotel Playa del Carmen
Playa Encantada Hotel
Playa Encantada Playa del Carmen
Encantada Del Carmen
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen
Playa Encantada
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at Hotel Playa Encantada?

Hotel Playa Encantada provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Playa Encantada?

As of May 3, 2026, prices found for a 1-night stay for 2 adults at Hotel Playa Encantada on May 13, 2026 start from $55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hotel Playa Encantada?

This hotel is situated in Downtown Playa del Carmen within a short 5-minute walk of Quinta Avenida and also 12 minutes on foot from Playa del Carmen Main Beach. You'll also find Mamitas Beach and Playacar Beach less than a mile away.

Is parking available on site at Hotel Playa Encantada?

Yes, there is wheelchair-accessible parking available.

Does Hotel Playa Encantada feature a casino at the property?

No, Hotel Playa Encantada doesn't have a casino.

Is there an indoor pool at Hotel Playa Encantada?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 10:00 PM.

Is Hotel Playa Encantada good for couples?

Couples staying at this hotel will appreciate amenities like free wired internet as well as an outdoor pool and concierge services.

Are there hot tubs at Hotel Playa Encantada?

No, this hotel doesn't have a spa tub.

Does Hotel Playa Encantada have a restaurant with a breakfast menu?

Hotel Playa Encantada offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does Hotel Playa Encantada allow pets to stay for free?

No, pets aren't allowed at Hotel Playa Encantada though service animals are welcome.

Are there connecting rooms at Hotel Playa Encantada?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Hotel Playa Encantada?

The closest major airport to Hotel Playa Encantada is Cozumel Intl. Airport (CZM), which is 21.9 mi away (256 minutes by car).

Are there rooms with balconies that I can book at Hotel Playa Encantada?

No, there aren't any guestrooms with balconies at Hotel Playa Encantada.

Hotel Playa Encantada Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 131 out of 252 reviews
Rating 8 - Good. 76 out of 252 reviews
Rating 6 - Okay. 32 out of 252 reviews
Rating 4 - Poor. 7 out of 252 reviews
Rating 2 - Terrible. 6 out of 252 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Senén David Castillo

Traveled with family
Bad customer service.
Stayed 4 nights in Jan 2026

8/10 Good

Irisis, New York

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My overall stay at Playa Encantada Hotel was decent, and I enjoyed the location, it is right next to the ADO bus terminal. However, I was slightly disappointed with some aspects of the service. One issue was that the hotel provided only cold or room-temperature water for showers, despite it being advertised otherwise. This meant I had to deal with cold showers every day, which was uncomfortable, especially during cooler evenings. Additionally, the water flow was not strong, which made showering take longer. When I asked for a cup or glass to use with the water dispenser, I was told none were provided, so I had to bring my own. Moreover, when I requested repairs for the cold water and other amenities, I often felt like I was asking for favors rather than receiving standard service, even though I was paying for it. It also took more than half a day/next day to get basic necessities like toilet paper, clean towels and shampoos, as the front desk couldn’t help and I had to wait for the cleaning staff to provide them. Overall, while the experience wasn’t terrible, these issues, along with a lack of transparency about what was offered, did impact my comfort during my stay.
Stayed 5 nights in Jan 2026

6/10 Okay

Joshua

Traveled with family
Disliked: Cleanliness, room comfort
The hotel is in a great location and covers all the basics for an ok stay. However there were a few things that could be improved. We saw many cockroaches and bugs on the counter, the coach had stains that looked super gross and the internet didn’t work over half of our stay . We spent most of the day out so it made it better for us however we wouldn’t stay here again .
Stayed 3 nights in Dec 2025

10/10 Excellent

Alfredo, Cutler Bay

Liked: Cleanliness, property conditions & facilities
Clean room quick check in
Stayed 1 night in Nov 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service
There was no hot water this time. Other times there was so am not sure what that was about. Convienient location right next to the bus depot
Stayed 1 night in Oct 2025

10/10 Excellent

Yosi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, property conditions & facilities
I will recommended this hotel. Close everything and easy to move to other city. The staff was always helping. Clean and the pool was very nice, specially for the family.
Stayed 5 nights in Aug 2025

6/10 Okay

Chengming

Stayed 4 nights in Aug 2025

4/10 Poor

Kathy

Traveled with family
Disliked: Staff & service, property conditions & facilities
The bus station from the airport only goes to the one on 5th avenue going back to the airport it's the one very close. The room was ok but only air conditioning in the bedroom if you have the suite. Our tv had to be changed as it didn't work. The pressure in the shower ok for Mexico but not great we had hot water. Didn't see any bugs... getting in the elevator is like walking in to an oven. Overall it was ok. Location good as it's quiet.
Stayed 4 nights in Jul 2025

10/10 Excellent

Javier

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Recommended food spots for us
Stayed 2 nights in Jun 2025

10/10 Excellent

Renzee

Stayed 5 nights in Mar 2025

10/10 Excellent

Cassandra

Perfect location, right by mega, super aki, yummy taco stands and walmart. Even thoughthert Q
Stayed 10 nights in Jun 2025

10/10 Excellent

??

Great hospitality and location. Mucho gracias!
Stayed 3 nights in May 2025

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here frequently as it is beside the bus depot (alterna). Rooms are big. There is acoffee maker and pack of coffee in room but no water, creamer, or sugar. The shower head has at least half the holes blocked and this is common in México. The a/c is mounted over the bed so the cold air falls rapidly onto your feet. Your upper body will be comfortable, but your feet will be freezing. Best take a blanket for them. Coffee in the lobby in the am. Fresh squeezed orange and grapefruit juice on the corner in front. Othe corner towards the squarehas good tacos. Try the taco's camarones.
Stayed 1 night in Mar 2025

8/10 Good

Vasile

Stayed 5 nights in Mar 2025

10/10 Excellent

Rossana

Stayed 3 nights in Mar 2025

10/10 Excellent

Joy, Coon Rapids

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy this hotels for all the right reasons! Thanks for having us!
Stayed 4 nights in Feb 2025

6/10 Okay

Irene

Traveled with partner
Liked: Staff & service
Very good location, close to downtown without the noise. Lovely older pool.
Stayed 8 nights in Feb 2025

6/10 Okay

Susan

Traveled with partner
Disliked: Staff & service
Love the location. Only issue was free coffee from 7 to 11 a. Only happened when we showed up at nine and had them make a very small pot. 2 cups at a time in the back room.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jaime, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, a block away from the Ado alterna station. Attentive staff, room was spacious and clean. Would stay there again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mariano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good place if you're looking for a place to stay for the night or on a budget....staff very friendly and if you're going to be late for your check in time they're understanding about!
Stayed 1 night in Jan 2025

10/10 Excellent

John, Winder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

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