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Hotel Riu Palace Mexico - All Inclusive

4.0 star property
Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club

Choose dates to view prices

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Fountain
Jetted tub
Minibar, in-room safe, blackout drapes, iron/ironing board
Reception
6 restaurants, breakfast, dinner served; Italian cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Hot Tub
  • Bar
  • Room service

Explore the area

Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪8 min walk‬
  • Playacar Beach
    ‪10 min walk‬
  • Xcaret Eco Theme Park
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

View all photos for Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (C)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Jetted Tub (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (C)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior (U))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (U))

8.0 out of 10
Very good
(14 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Jetted Tub (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (L)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (U)

10.0 out of 10
Exceptional
(2 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (L))

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (L)

10.0 out of 10
Exceptional
(1 review)
  • 501 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (M)

8.8 out of 10
Excellent
(6 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (B2C-US)

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (B2C)

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (U)

8.6 out of 10
Excellent
(77 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (E)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (B2C-CA)

  • 506 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, Jetted Tub (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (B2C-CA)

  • 506 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite (Superior (E))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (E))

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C-CA)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior | B2C-CA)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Garden View (M)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (Superior, B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior, B2C-US)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (L)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior | C)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite Junior With Garden View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Deluxe

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Deluxe

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Room Superior

Minibar, in-room safe, blackout drapes, iron/ironing board

Room Superior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Deluxe

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Deluxe

  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Beach, Hotel Riu Palace Mexico - All Inclusive is within 2 miles (3 km) of other popular sights such as Quinta Avenida. This 434-room, 4-star property has 4 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Playacar Golf Club - 8 min walk - 0.5 miles
  • Playacar Beach - 10 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 4 min drive - 2.0 miles
  • Playa del Carmen Main Beach - 5 min drive - 2.5 miles
  • Xcaret Eco Theme Park - 9 min drive - 5.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive

Restaurants

  • ‪Rosa Roja - ‬1 min walk
  • ‪RIU Yucatan - ‬4 min walk
  • ‪Occidental Allegro - ‬7 min walk
  • ‪Wyndham Pool Bar - ‬5 min walk
  • ‪Miyagi - ‬3 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club
Guests of Hotel Riu Palace Mexico - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, sitting areas, and minibars are other standard amenities. Housekeeping is available on request.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

Will I find all-inclusive rates at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and tennis.

How much does it cost to stay at Hotel Riu Palace Mexico - All Inclusive?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Mexico - All Inclusive on Jun 25, 2025 start from $277.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What is there to do around Hotel Riu Palace Mexico - All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is there parking available at Hotel Riu Palace Mexico - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property.

Is there a spa at Hotel Riu Palace Mexico - All Inclusive?

Renova is the property's full-service spa and services include beach massages.

Does Hotel Riu Palace Mexico - All Inclusive feature a casino at the property?

No, Hotel Riu Palace Mexico - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Mexico - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

What do couples enjoy most about Hotel Riu Palace Mexico - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 4 outdoor pools, a poolside bar, and 6 restaurants.

Does Hotel Riu Palace Mexico - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hotel Riu Palace Mexico - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Palace Mexico - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Palace Mexico - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Palace Mexico - All Inclusive.

Does Hotel Riu Palace Mexico - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Riu Palace Mexico - All Inclusive?

The closest major airport to Hotel Riu Palace Mexico - All Inclusive is Cozumel Intl. Airport (CZM), which is 19.9 mi away (254 minutes by car).

Are there rooms with balconies at Hotel Riu Palace Mexico - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Mexico - All Inclusive comes with a balcony.

Does Hotel Riu Palace Mexico - All Inclusive host weddings?

Take advantage of the wedding venue at Hotel Riu Palace Mexico - All Inclusive if you plan to say "I do" during your trip.

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 633 out of 1004 reviews
Rating 8 - Good. 208 out of 1004 reviews
Rating 6 - Okay. 95 out of 1004 reviews
Rating 4 - Poor. 33 out of 1004 reviews
Rating 2 - Terrible. 35 out of 1004 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Krassi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Juan C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place beautiful area and great service and entertainment! Food is amazing as well!
Stayed 5 nights in Mar 2025

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank You To Rui Mexico!

Our family vacation could not have been more perfect from beginning to end! The poolside staff, as well as, evening shows made us smile with joy! The accommodations, hotel staff, buffets of such a variety, restaurants, the grounds, I could go on & on. Thank you from my family of 7 as we loved every minute! You all made it a vacation of a lifetime! Sending ❤️ to all!
Stayed 4 nights in Mar 2025

10/10 Excellent

IRINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Property was very well kept and amazing location. Food was excellent. Really happy with my stay.
Stayed 4 nights in Mar 2025

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness
This property is in need of room updates
Stayed 1 night in Mar 2025

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our trip!
Stayed 4 nights in Mar 2025

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Kathryn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great beach. Fun entertainment. Loved Alex, the fitness instructor. Rooms need serious updating.
Stayed 5 nights in Mar 2025

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the resort with my 4 children. Clean, well maintained and well staffed resort with a lot of different things to do for all age groups. The beach was beautiful with plenty of chairs, no seaweed or rocks. Servers at the buffet were amazing, friendly, courteous and efficient. Big shoutout to Abraham, who was our server every day at lunch and was simply the best. Great resort, we will definitely be back
Stayed 7 nights in Mar 2025

10/10 Excellent

Carlos, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hotel. It is very beautiful and fun. I also love the beach there and you can see the ocean from the property. The location of the hotel is great. I will definitely will be coming back.
Stayed 3 nights in Mar 2025

10/10 Excellent

kim D, palmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Dmitriy

Stayed 6 nights in Feb 2025

8/10 Good

Peter A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Hotel Riu Palace Mexico and had a great experience overall. The service was excellent, with friendly and attentive staff ensuring a smooth and enjoyable stay. The food was above average, offering a good variety of options, though some dishes stood out more than others. The hotel property itself was clean, well-maintained, and generally quiet, making it a relaxing place to unwind. Evening entertainment was enjoyable most nights, providing a nice mix of performances. While the rooms were a bit dated, the hotel quickly addressed our concern about the original room's location by offering a complimentary upgrade, which was a nice touch. This level of service truly made a difference in our overall experience. One downside was the specialty restaurants, which didn’t seem to be the best compared to other Riu properties we’ve visited. They were generally empty, which made us question the overall dining experience in those venues. The biggest disappointment was the steak restaurant, where the crab cakes were chewy, the ribs were tough and oddly prepared, and unfortunately, no one in our group enjoyed their steaks. Overall, we would recommend Hotel Riu Palace Mexico for its excellent service, cleanliness, and relaxing atmosphere, but we were underwhelmed by the specialty dining, particularly the steakhouse.
Stayed 5 nights in Feb 2025

8/10 Good

Natalya

Stayed 6 nights in Feb 2025

10/10 Excellent

Elmer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property excellent but shuttle bus from airport was never there I had to pay $130.00 to get to the hotel I will need Reimbursement some how or will try different apps
Stayed 4 nights in Feb 2025

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time here at Rui Mexico. It was just as good as the first time! From the staff to the cleanliness!! We will be back!
Stayed 8 nights in Feb 2025

8/10 Good

Yelena Yuryevna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went end of Feb and it was such good weather the beach is so big and clean and so many spots to lay. The food was good, coffee etc lots of options. The only complaint is the doors in the hotel rooms have paint coming off and it doesn’t looks very appealing to the eyes but I can’t complain about anything else so it’s pretty minor
Stayed 6 nights in Feb 2025

6/10 Okay

Ravil

Stayed 7 nights in Feb 2025

8/10 Good

David Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd ime at this location....nice facilities, good pool area, phenomenal beach area and a very nice staff. Food this time was pretty good but not great but overall a very good place to stay and would highly recommend.
Stayed 5 nights in Feb 2025

10/10 Excellent

Ana Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful and very enjoyable.
Stayed 5 nights in Feb 2025

10/10 Excellent

Phyllis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and secure. Friendly staff. Great food.
Stayed 6 nights in Feb 2025

10/10 Excellent

Carolyn Sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment staff does a great job. Lots of fun games. There were kids shows and adult fun too. Lots of photo props with the entertainment staff during special events. The beach is beautiful. Restaurants were good and a wide variety for everyone.
Stayed 7 nights in Feb 2025

8/10 Good

Assaad, Minneapolis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room needs a face lift too worn out bathroom was too small and not comfortable Food overall and Dining was average
Stayed 4 nights in Jan 2025

10/10 Excellent

Eric, Mount Prospect

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Ilya, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect. Only one big discomfort for us is the absence of the umbrella beach.
Stayed 8 nights in Jan 2025

Hotels

The Yucatan Playa del Carmen, Tapestry Collection by Hilton
Catalonia Playa Maroma – All Inclusive
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive
Beautiful and quiet condo in the heart of PDC, walk to the beach and 5a Avenida.
BEAUTIFUL 5 STAR GRAND MAYAN 2 Bedroom Suite comes with a most beautiful resort
The Reef Coco Beach Resort & Spa- Optional All Inclusive
Playa Palms Beach Hotel
Hyatt Vivid Playa del Carmen
El Dorado Maroma, Catamarán, Cenote & More Inclusive
Ocean Maya Royale - Adults Only - All Inclusive
Grand Hyatt Playa Del Carmen Resort
Maya Villa Condo Hotel & Beach Club
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites
The Royal Haciendas All Inclusive
Vidanta Riviera Maya - Grand Mayan
The Fives Beach Hotel - Á la Carte All Inclusive
Palmaïa-The House of AïA: All Inclusive Wellness Resort
Holiday Inn Express And Suites Playa Del Carmen by IHG
Blue Diamond Luxury Boutique - All Inclusive - Adults Only
Capital O Mimi Del Mar, Playa del Carmen
Sandos Caracol Eco Resort - All Inclusive
Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive
Luciana Hotel & Beach Club
Hyatt Centric Playa del Carmen - Downtown House & Beach House
Hotel Cielo
Kimpton Tres Rios All-Inclusive Resort
Palafitos Overwater Bungalows, Catamarán, Cenote & More Inclusive
Paradisus Playa del Carmen – Riviera Maya - All Inclusive
BlueBay Grand Esmeralda All Inclusive