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Hotel Riu Palace Mexico - All Inclusive

4.0 star property
Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club

Choose dates to view prices

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Fountain
On the beach, white sand, sun loungers, beach towels
6 restaurants, breakfast, dinner served; Italian cuisine
Minibar, in-room safe, blackout drapes, iron/ironing board
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Breakfast included

Explore the area

View in a map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪8 min walk‬
  • Place, Playacar Beach
    ‪10 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite (Superior (U))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (U))

8.0 out of 10
Very good
(15 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (U)

10.0 out of 10
Exceptional
(2 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Deluxe

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Deluxe

  • 505 sq ft
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 419 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior with Garden View

  • 419 sq ft
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • 419 sq ft
  • Sleeps 4

View all photos for Room Superior

Minibar, in-room safe, blackout drapes, iron/ironing board

Room Superior

  • 419 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Deluxe

  • 505 sq ft
  • Sleeps 3

View all photos for Junior Suite (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (M)

8.6 out of 10
Excellent
(7 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (L))

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (E))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (E))

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Garden View (M)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (Superior, B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior, B2C-US)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (B2C-US)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (B2C)

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Jetted Tub (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (L)

10.0 out of 10
Exceptional
(1 review)
  • 501 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (L)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior | B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (B2C-CA)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Jetted Tub (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (B2C-CA)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior | C)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, Jetted Tub (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (C)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (C)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (U)

8.6 out of 10
Excellent
(78 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Beach, Hotel Riu Palace Mexico - All Inclusive is within 2 miles (3 km) of other popular sights such as Playa del Carmen Main Beach. This 434-room, 4-star property has 4 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Playacar Golf Club - 8 min walk - 0.5 miles
  • Playacar Beach - 10 min walk - 0.5 miles
  • Quinta Avenida - 4 min drive - 2.0 miles
  • Playa del Carmen Main Beach - 5 min drive - 2.5 miles
  • Xcaret Eco Theme Park - 9 min drive - 5.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min walk
  • ‪La Terraza - ‬5 min walk
  • ‪Bar Arrecife - ‬10 min walk
  • ‪rosa roja - ‬1 min walk
  • ‪Turquesa - ‬7 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club
Guests of Hotel Riu Palace Mexico - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, sitting areas, and minibars are other standard amenities. Housekeeping is available on request.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

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  • Breakfast included
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Oct 5 - Oct 6
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

Will I find all-inclusive rates at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and tennis.

How much does it cost to stay at Hotel Riu Palace Mexico - All Inclusive?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Mexico - All Inclusive on Oct 5, 2025 start from $226.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What is there to do around Hotel Riu Palace Mexico - All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xcaret Eco Theme Park within a short drive.

Is there parking available at Hotel Riu Palace Mexico - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property.

Is there a spa at Hotel Riu Palace Mexico - All Inclusive?

Renova is the property's full-service spa and services include beach massages.

Does Hotel Riu Palace Mexico - All Inclusive feature a casino at the property?

No, Hotel Riu Palace Mexico - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Mexico - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

What do couples enjoy most about Hotel Riu Palace Mexico - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 4 outdoor pools, a poolside bar, and 6 restaurants.

Does Hotel Riu Palace Mexico - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Palace Mexico - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Palace Mexico - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Palace Mexico - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Palace Mexico - All Inclusive.

Does Hotel Riu Palace Mexico - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Riu Palace Mexico - All Inclusive?

The closest major airport to Hotel Riu Palace Mexico - All Inclusive is Cozumel Intl. Airport (CZM), which is 19.9 mi away (254 minutes by car).

Are there rooms with balconies at Hotel Riu Palace Mexico - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Mexico - All Inclusive comes with a balcony.

Does Hotel Riu Palace Mexico - All Inclusive host weddings?

Take advantage of the wedding venue at Hotel Riu Palace Mexico - All Inclusive if you plan to say "I do" during your trip.

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 651 out of 1001 reviews
Rating 8 - Good. 200 out of 1001 reviews
Rating 6 - Okay. 87 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 34 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Stayed 3 nights in Jun 2025

8/10 Good

Julia, Sarasota

Stayed 6 nights in Jun 2025

4/10 Poor

Maria del Carmen, Tomball

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 7 nights in Jun 2025

10/10 Excellent

emilia

Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Stayed 5 nights in Jun 2025

8/10 Good

Petra

Liked: Cleanliness
Stayed 3 nights in Jun 2025

6/10 Okay

Chad

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Not like the last RIu we stayed at. This was a little more of a let down then the other.
Stayed 4 nights in Jun 2025

10/10 Excellent

Alfredo Garcia

Stayed 7 nights in Jun 2025

6/10 Okay

Erik

Liked: Cleanliness
Stayed 11 nights in Jun 2025

8/10 Good

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was nice when we went not too much seaweed
Stayed 4 nights in May 2025

10/10 Excellent

Jana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 6 nights in Jun 2025

10/10 Excellent

Dale, PALM HARBOR

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed almost everything about our week long stay at the Riu Palace Mexico. Excellent food and amenities, beautiful beachfront with hundreds of beach lounges. There were tons of sargassum along the shore but that has been an issue for years in Playa del Carmen for years. The only real complaint I have is the size of the toilet area. I am 6'2" and it's very uncomfortable to use. Would I return to Riu Palace for another stay? Yes. All in all we had a wonderful time.
Stayed 7 nights in Jun 2025

10/10 Excellent

Milivoje, Las vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, like any other Riu property. You can't go wrong.
Stayed 8 nights in May 2025

6/10 Okay

Ralph

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Property was comfortable and calming. However, there wasn’t many activities or things to do.
Stayed 7 nights in Apr 2025

8/10 Good

Marco, Conroe

Traveled with family and small children
Liked: Cleanliness
Nice property. Good service inside the hotel except the beach (just a couple of waiters and took a while to see them come back). Beach is awesome, one of the widest beachfront areas with at least 100ft (30m) . Unfortunately seaweeds were terrible during our stay, affecting all resorts. Food is decent for an all inclusive. The specialty restaurants are a bit too small and not too upscale, could get the same or similar food in the daily dinner buffet. Night shows were nice, good dancers and singers. During the day not too many activities for teenagers and kids though, this property definitely falls short on that one. Regarding room cleaning service it was outstanding with plenty of clean towels everyday! Enjoyed my time in the hotel but I don’t think I would come back. Recommendable for couples looking for a relaxed environment, specially +55 yrs old.
Bar (being in the water here is not allowed btw)
Room 18
Stayed 7 nights in Jun 2025

10/10 Excellent

Tamela

Stayed 3 nights in Jun 2025

10/10 Excellent

shane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service and facilities were excellent we will be back again. I highly recommend
Stayed 4 nights in Jun 2025

4/10 Poor

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived and got the room it smelled moldy and we spoke with a person at the hotel about it and we had two people come and one sprayed a scent and a maintenance to look at the ac unit and after couple days more it started again to smell I’m not one to complain but we could smell the mold and the food a lot of it was under cooked and need to improve on the food and have more authentic Mexican with taste and have some one make tortilla by hand it make things a lot better I was disappointed with food options breakfast was very good and lunch and dinner was not pleasant and the staff and service we had server by the pool he was very polite and friendly and our server for breakfast one lady she was very nice I can’t remember their names and you had some other people that just weren’t friendly at all and especially scuba carbie they will sell you whatever they want for trips and not care to speak to you again and ask about your experience the sales would not even look at us after we came back and the day later why would you have a company like that on your property it’s not customer friendly I have been going RIU for some years now Cancun, Cabo and now Playa del Carmen it’s left a bad impression on me I’m considering using another hotel but I will give another chance when we come back I hope things can change for my next visit
Stayed 9 nights in May 2025

10/10 Excellent

Amalia

Liked: Cleanliness, amenities, property conditions & facilities
Good time
Stayed 4 nights in May 2025

10/10 Excellent

Alma R, El Paso

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the property location. The team is absolutely outstanding. The food is really good. Rooms are immaculate.
Stayed 5 nights in Jun 2025

10/10 Excellent

Venera

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

2/10 Terrible

Johnatan

Traveled with family
Liked: Amenities
Disliked: Cleanliness
I've been to this property in two separate occasions in 2019 and 2022. The property has changed a lot. Everything is beautiful, but when you look at certain things again, like fans just to give a simple example, you can tell they haven't cleaned them in years. The major problem at this Riu is the food. It is inedible. The food was so bad that my family including my kid had food poisoning which basically ruined the entired vacation. The amenities are great, but if you can't trust the all-inclusive food and it will actually make you sick, then it doesn't matter how beautiful or how nice the administrators of this hotel are to you. They should have given us a return of our money given that that thanks to their awful food we weren't able to enjoy our stay. I hope they can go back to how they were in terms of food. You can also tell some of the pools were dated and required attention.
Stayed 6 nights in May 2025

10/10 Excellent

Amber

We have been to Riu 5x and every time the staff goes above and beyond for guest. The food is amazing the rooms are very clean. The beach is also kept up and staff are out all day asking if you need anything. H
Stayed 3 nights in May 2025

10/10 Excellent

Leidy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. A little more oriented for the older ppl, but beside that. The actual resort was amazing. But more than anything it’s people! THE BEST! staff deserve all the credit.
Stayed 4 nights in May 2025

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and beautiful resort, was the most relaxing place I’ve ever stayed at.
Stayed 3 nights in May 2025

Hotels

The Yucatan Playa del Carmen, Tapestry Collection by Hilton
Luciana Hotel & Beach Club
Hyatt Centric Playa del Carmen - Downtown House & Beach House
Hotel Cielo
Beautiful and quiet condo in the heart of PDC, walk to the beach and 5a Avenida.
BEAUTIFUL 5 STAR GRAND MAYAN 2 Bedroom Suite comes with a most beautiful resort
The Reef Coco Beach Resort & Spa- Optional All Inclusive
Playa Palms Beach Hotel
Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive
Catalonia Playa Maroma – All Inclusive
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive
Maya Villa Condo Hotel & Beach Club
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites
The Royal Haciendas All Inclusive
Vidanta Riviera Maya - Grand Mayan
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only
El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only
Ocean Maya Royale - Adults Only - All Inclusive
Blue Diamond Luxury Boutique - All Inclusive - Adults Only
Capital O Mimi Del Mar, Playa del Carmen
Sandos Caracol Nature Resort & Water Park All Inclusive
Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive
The Fives Beach Hotel - Á la Carte All Inclusive
Palmaïa-The House of AïA: All Inclusive Wellness Resort
Holiday Inn Express & Suites Playa Del Carmen by IHG
Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive
Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only
Paradisus Playa del Carmen – Riviera Maya - All Inclusive
BlueBay Grand Esmeralda All Inclusive