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Recent guest reviews

It’s good

There was nothing that I did NOT like at RIU Palace Mexico . Absolutely beautiful resort . Friendly staff who will do whatever it takes to make you happy , and keep you Covid safe . Delicious meals in every restaurant. Hotel room was wonderful with safe that you program , and mini frig full of drinks . Not the fault of the resort , but all of the beaches from Cancun south , and including Playa de Carmen , are full of seaweed .

Amazing! Truly relaxing and Covid-safe. Could fully enjoy my vacation

Everything exept buffet foods.

The staff was not very friendly or helpful. The room service was only a certain timeframe and it was very frustrating not to be able to order something as simple as coffee in the morning. Make sure to schedule covid test ASAP— the concierge did not help at all.

Worth every bit of it! Cannot wait to go back and see some of the people I met while I was there.

The rooms where very color pretty there was nothing I didn’t like

This place is all about the wonderful staff! I've never stayed somewhere where the staff was more attentive or friendly as they were at Riu Palace Mexico! They were constantly working, cleaning, and interacting with the guests. The staff is so welcoming, it's almost as if we were staying with family. They were so grateful that we were there because the shutdowns have caused so many in the hospitality industry to lose their jobs. These people are fully aware that the guests being there is helping them earn an income to support their families and it shows. All the staff wore masks the entire time. I feel bad for them since it was so hot but they are putting the guests safety as a top priority. We stayed there for two weeks from Feb 16 - Mar 2. Parts of the property are a tad dated but ridiculously clean everywhere and modern with a traditional Mexican hacienda feel. The buffets are self-service but they sanitize everyone's hands prior to entering and do temp checks for both breakfast and dinner. They also constantly swap out the tongs and utensils with clean ones, even the ones that it was obvious weren't even used. Food at the buffets was outstanding! There is something for everyone. The only gripe with food that I have is for the specialty restaurants. If you don't eat pork or shellfish there really isn't a whole lot to eat. We ended up eating almost exclusively at the buffets as a result. Overall, this place is highly recommended. I can't wait to be back! Thank you Riu!

There wasn’t much for children to do. I liked the place a lot, but I wouldn’t bring my grandchildren.

Restaurants are good, sometimes really good. The rest of the time the food is o'k. Staff is great. Rooms need renovation (our toilet seat was disgusting, one of the sinks was leaking, water from shower was all over room floor). Overall, satisfied with the stay. The best part is staff that was ready to serve and help any minute.

This is really a 3-star hotel. Staff was great but hotel is really old and is in big need of renovation. Food is average, nothing amazing.

Wonderful stay, beautiful property and beach. Staff attended to your ever need.

Avda. Xaman-Ha, Manzana 3, Lote 4 Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located in Playacar, Riu Palace Mexico All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 434-room, 4-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 6 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. Enjoy dining at Don Julian, one of 6 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 434 accommodations feature balconies and afford space to spread out with living rooms. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Minibars, coffee makers, and free bottled water are other standard amenities.


Property features

Guests of Riu Palace Mexico All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this all-inclusive property include a health club, a spa tub, and a sauna.

Room options

Junior Suite, Garden View (M)

2 Double Beds | 1 King Bed | Sleeps 4

Suite, Jetted Tub (B2C CAN)

2 Double Beds | Sleeps 3

Junior Suite (M)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite (B2C CAN)

2 Double Beds | Sleeps 4

Guest reviews for Riu Palace Mexico All Inclusive

Everyone (36) Couples (49) Family (28) Friends (2) Other (3)
4
Family with small children

It’s good

By on Jun 18, 2021

5
Everyone

There was nothing that I did NOT like at RIU Palace Mexico . Absolutely beautiful resort . Friendly staff who will do whatever it takes to make you happy , and keep you Covid safe . Delicious meals in every restaurant. Hotel room was wonderful with safe that you program , and mini frig full of drinks . Not the fault of the resort , but all of the beaches from Cancun south , and including Playa de Carmen , are full of seaweed .

By on Jun 6, 2021

Review comment responded on Jun 10, 2021

Dear guest, Thank you for your review and positive feedback which is gratefully received! It was a pleasure having you staying with us, hope we will have the opportunity to welcome you back again in the near future! With our best wishes we remain, Hotel Riu Palace Mexico Online Reputation Manager

5
Friends

Amazing! Truly relaxing and Covid-safe. Could fully enjoy my vacation

By on Jun 1, 2021

Review comment responded on Jun 2, 2021

Dear guest, Thank you for sharing such a nice review with us! It brings us great joy to know that you enjoyed your stay with us! We look forward to welcoming you back! With our best wishes we remain, Hotel Riu Palace Mexico Onine Reputation Manager

3
Everyone

By on May 23, 2021

4
Family

Everything exept buffet foods.

By on Apr 29, 2021

3
Everyone

The staff was not very friendly or helpful. The room service was only a certain timeframe and it was very frustrating not to be able to order something as simple as coffee in the morning. Make sure to schedule covid test ASAP— the concierge did not help at all.

By on Apr 12, 2021

5
Everyone

By on Apr 11, 2021

5
Everyone

By on Apr 1, 2021

5
Family Partner Couples Friends Family

Worth every bit of it! Cannot wait to go back and see some of the people I met while I was there.

By on Mar 29, 2021

5
Everyone

The rooms where very color pretty there was nothing I didn’t like

By on Mar 22, 2021

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