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Recent guest reviews

Had a great time!

Great resort!! Great going to specialty restaurants without having to make reservations. Food was excellent at buffet also. All around great resort.

Our 5 th visit here in the past 12 months . Sofia recognized us immediately and offered upgrade upon arrival. Location is perfect in gated community 1.4 mile walk to Plaza Fundadores in Playa del Carmen .

We had such a wonderful trip! The food is delicious, everyone is friendly, and the grounds are beautiful. If I could give it more than five stars I would!

I liked almost everything about Riu Palace. The only thing I did not like was the location of my room. The room itself was very good, The view was very poor. Actually, no view at all. I wish Orbitz would provide a better view without having to pay a lot more for it.

This property and people work hard to make you happy at vacation. Ideal vacation!

Had a great time at the Riu resorts. Entertainment was excellent great food and drinks. Beach was very nice and excursions where great!.

Not happy I had to pay to get to hotel from airport lol 100 bucks

We absolutely love the staff, very professional and friendly!!! The property was also over the top clean!!!

Crowded. Staff was visibly being worked to the limit.

This is our 4th visit in the past 12 months with another already scheduled for next month , so obviously , we really like RIU Palace Mexico . We like that it is located in a private gated community. We like the incredible beach which you can swim , unlike some areas that have currents or large waves . The large open plaza with fountains is beautiful. Food is always delicious with lots of choices . Rooms all have balconies or patio . Employees are friendly and can’t do enough to please you . Finally , entertainment every evening that is really good .

Staff, service food was all outstanding !!

RIU Palace Mexico is not a crazy party resort . Except for drinking it mostly closes down about 11pm. Mostly for relaxing , although just about everything you could want is there . Spa, entertainment, dining, great beach . Location is also good in a gated community. Close to many popular excursions like cenotes , Tulum and Cozumel . Friendly staff always correctly wearing masks and cleaning .

Since the moment you arrive this place is so welcoming! Manuel, Manolo and Juan Carlos greet you at the door with the a warm welcome! Then as you start using the facilities you come across great people like Maribel at the bar close to the lobby, Maria and Creci at the cafe that make you the best coffee around, and Omar and Francisco at the bar in the auditorium make sure you get the best cocktails, and Dany and Christina at the entertainment crew prepare shows every night that keep you coming back! Overall, an excellent experience! The food was also such a great variety that any taste or craving will be satisfied at any time! Five stars overall. Looking forward to coming back soon!

People on restaurants and bars are exelent,very well attitude

I emailed the hotel a couple of months beforehand requesting a room on an upper floor. The assigned room when I arrived was located on the ground level. Hotel staff originally stated they had no record of my email I was however able to provide the documentation on my phone. The hotel relocated my room to a more favorable location.

Nice hotel for the price.

I like everything related to this property and time spent there.

Avda. Xaman-Ha, Manzana 3, Lote 4 Playa del Carmen

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located in Playacar, Riu Palace Mexico All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Main Beach. This 434-room, 4-star aparthotel welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 6 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. Enjoy dining at Don Julian, one of 6 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

Each apartment features a balcony and space to spread out with a living room. A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a minibar, a coffee maker, and free bottled water.


Property features

Guests of Riu Palace Mexico All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive aparthotel include a gym, a sauna, and outdoor tennis courts.

Room options

Junior Suite, Garden View (M)

2 Double Beds | 1 King Bed | Sleeps 4

Suite, Jetted Tub (B2C CAN)

2 Double Beds | Sleeps 3

Junior Suite (M)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite (B2C CAN)

2 Double Beds | Sleeps 4

Guest reviews for Riu Palace Mexico All Inclusive

Everyone (50) Couples (24) Family (23)
5
Family with small children

Had a great time!

By on Jun 23, 2022

5
Partner Couples

Great resort!! Great going to specialty restaurants without having to make reservations. Food was excellent at buffet also. All around great resort.

By , from Sterling on Jun 17, 2022

5
Everyone

Our 5 th visit here in the past 12 months . Sofia recognized us immediately and offered upgrade upon arrival. Location is perfect in gated community 1.4 mile walk to Plaza Fundadores in Playa del Carmen .

By on May 8, 2022

5
Everyone

We had such a wonderful trip! The food is delicious, everyone is friendly, and the grounds are beautiful. If I could give it more than five stars I would!

By on Apr 23, 2022

5
Everyone

I liked almost everything about Riu Palace. The only thing I did not like was the location of my room. The room itself was very good, The view was very poor. Actually, no view at all. I wish Orbitz would provide a better view without having to pay a lot more for it.

By on Apr 14, 2022

5
Partner Couples

This property and people work hard to make you happy at vacation. Ideal vacation!

By on Apr 8, 2022

4
Friends

Had a great time at the Riu resorts. Entertainment was excellent great food and drinks. Beach was very nice and excursions where great!.

By on Mar 30, 2022

4
Everyone

Not happy I had to pay to get to hotel from airport lol 100 bucks

By on Mar 29, 2022

5
Everyone

By on Mar 26, 2022

5
Partner Couples

We absolutely love the staff, very professional and friendly!!! The property was also over the top clean!!!

By on Mar 13, 2022

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