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Recent guest reviews

Wonderful stay, beautiful property and beach. Staff attended to your ever need.

Loved the people. Entertainment team was fabulous! Antonio the best ever! All restaurants top level! Always made you feel special. My brother and I were on our retirement trip. Best choice ever to go to the Riu Palace Mexico. We who’ve been many times to both Riu Palace Riviera and Riu Palace Mexico. Will return in the spring to check the newly renovated Palace. Highly recommend this resort.

Everyone was friendly, resort was very good ,clean great

Please READ the review to get full details: We had a wonderful stay at this hotel. The room, stuff, food etc are just great,

Location,safety, staff, food. Too much seaweed on the beach.

Friendly and attentive staff. Rooms were cleaned and stocked everyday.

Hotel needs some updating. Staff was excellent! Drinks were excellent. Excellent entertainment and close to downtown shopping area.

Not bad at all. The storm was all week and a lot of seaweeds in the water

Resort situated on a beautiful long stretch of beach. Fun to be able to visit surrounding RIU's. Resort is kept spotlessly clean and service is impeccable. We visited during a very quiet week and resort could use more music around pool area and thru out resort.

The staff in all areas were friendly and excellent as always

Very impressed with our experience- pool area was beautiful and clean-the staff are very friendly and always saw them cleaning, picking up around the pool area and public places. Very attentive waitstaff around the pool-always had a drink in my hand! Plenty of loungers around pool and beach-just a couple reservers were claiming the best 10 spots at the pool. The food was good-very middle of the road-likely won’t appeal to picky eaters or people expecting a culinary adventure. Everything I ate was delicious-and I hate buffets in general but this was nice-ate at all of the specialty restaurants-very good! Top shelf liquors. Our room was comfortable but we had no view-the property is set far back from the beach so there is not a true ocean front view. It is a bit of a walk from room to the pool and beach. Overall had a very enjoyable experience and very pleased with the property

Hotel was decent enough, staff was friendly (for the most part - see below) but for the price I guess I expected much more. First time at an all inclusive and I found the experience somewhat disappointing. The food was mediocre at best (tough NY strip steak at the steak restaurant, soggy chips at the Mexican place and somewhat stale food at Club 24 as examples) and the drinks were INCREDIBLY watered down. I guess I should have expected this but we were very frustrated that there was no enforcement of their policy of not saving chairs at the pool. We'd watch all day long as chairs were unused but someone had thrown a towel on it to save it in case they wanted to sit poolside. Just very frustrating particularly as the hotel was very busy due to spring break. Also was somewhat surprised by the Hungarian desk staff who thought it would make a good first impression to correct my Spanish. I had forgotten to use 'ser' instead of 'estar' when asked "De donde estas?" (Where are you from?) and he very curtly said - "It is actually 'De donde eres?' " Way to make a guest feel welcome! Don't think a native speaker would do something like this as we had many others (Mexicans) who were pleasantly surprised when we spoke Spanish to them and politely dealt with whatever errors we made.

I spent nearly 5 days at Palace Mexico with my boyfriend - we are two young professionals in our 20s and had a fantastic stay with Riu. Most notably, the staff was incredibly hospitable and friendly. Whether you are by the beach, pool, or terrace, a staff member is always there within minutes of your arrival to take a drink order. We absolutely loved the pool and beach area. Breakfasts and lunch buffets were very well done and we were quite happy. With dinner, some restaurants / buffet items were hit or miss, but would definitely recommend the steakhouse and the Mexican restaurants for great food. All in all, my boyfriend and I loved the resort and thought it was just perfect for us! Very relaxing.

Avda. Xaman-Ha, Manzana 3, Lote 4 Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located in Playacar, Riu Palace Mexico All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 434-room, 4-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 6 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. Enjoy dining at Don Julian, one of 6 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 434 accommodations feature balconies and afford space to spread out with living rooms. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Minibars, coffee makers, and free bottled water are other standard amenities.


Property features

Guests of Riu Palace Mexico All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this all-inclusive property include a health club, a spa tub, and a sauna.

Room options

Junior Suite Superior Mexico

2 Double Beds | 1 King Bed | Sleeps 4

Junior suite-Mexico

2 Double Beds | 1 King Bed | Sleeps 4

Suite, Jetted Tub (B2C)

2 Double Beds | Sleeps 3

Junior Suite

2 Double Beds | Sleeps 4

Guest reviews for Riu Palace Mexico All Inclusive

Everyone (27) Couples (65) Family (25) Friends (6) Other (4)
5
Everyone

Wonderful stay, beautiful property and beach. Staff attended to your ever need.

By on Dec 29, 2019

5
Everyone

By on Dec 2, 2019

5
Everyone

By on Nov 11, 2019

5
Everyone

By on Oct 29, 2019

5
Family

Loved the people. Entertainment team was fabulous! Antonio the best ever! All restaurants top level! Always made you feel special. My brother and I were on our retirement trip. Best choice ever to go to the Riu Palace Mexico. We who’ve been many times to both Riu Palace Riviera and Riu Palace Mexico. Will return in the spring to check the newly renovated Palace. Highly recommend this resort.

By on Sep 30, 2019

5
Partner Couples

Everyone was friendly, resort was very good ,clean great

By on Sep 29, 2019

5
Everyone

Please READ the review to get full details: We had a wonderful stay at this hotel. The room, stuff, food etc are just great,

By on Jul 26, 2019

4
Family

Location,safety, staff, food. Too much seaweed on the beach.

By , from Atlanta, GA USA on Jun 1, 2019

3
Everyone

By on May 31, 2019

5
Everyone

By on May 17, 2019

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