Property is a great location, quiet street and at first look presents beautifully. Access to a very nice gym is terrific. All items for kitchen are available. Towels are available a half block away. But our unit was in perpetual shade and smells like mildew. All clothes in the closets and drawers will smell after a short stay. The condo had scented plug-ins but more were needed to combat the smell. There is no sunlight so after it rains, there is a puddle on the small terrace that never dried. We all got many mosquito bites. There was also a sulfur/sewage smell that would fill the condo several times a day. Truly awful. The pool is tiny as is the hot tub (warm tub). Always in shade. Closest beach is a bit away as the one at the end of the block is a fishing area with boats. We took 2 teenagers on this trip and leaned the hard way that we would have been much better off at an all inclusive with a pool. Not having access to a sunny pool or terrace and beach being a bit away was not ideal. 5th street gets old very quickly if you stay more than a few days. Overall I would not recommend this property or Playa del Carmen without an all inclusive type stay if you are traveling with any kids.
The concierge was awesome his name starts with an I. I would hate to mispell his name but he was always available and very willing to assist. Also see ask him about Pedro. Trust me, he will get you the best deals on any of the attractions near by or far away. They both went the extra mile to make sure we enjoyed our stay...
Really nice place. Places to walk around and restaurants near the area.
extremely difficult to find. the address is not exact and the phone provided in never answered. After you do find it, you have to go and check in to a different building a street block away just to come back to the first. The key access is antiquated and very inconvenient. Staff is not customer service.
We had a 2 bed rooms Penthouse. This place is centrally located there are many restaurants close by and a short walk to the beach. The area is safe. Staff are very helpful and friendly. Our roof top is gorgeous with a view of the ocean. We will definitely stay here again.
Great location
Great place. great location. Super friendly and helpful staff. Close to everything you need.
Someone who works for the property went into my room and took some of my belongings, and the second key to my room. (If you lose the key or lock box key you pay $25 dollars for each.) When confronted they denied it. Said there was nothing they can do. Save your money and the hassle and go somewhere else.
The staff were very good especially Erik Perez at front desk . Took good care of us and made our stay very comfortable. Location of hotel was excellent. The music from 5th street was not to loud and we were block away. Quite surroundings.
While we were surprised having to put down a room deposit at arrival, we got all of it back immediately upon departure. We had trouble with the ceiling fan lights and remotes. And those were two really small issues, otherwise, we had a great stay. Location was great, unbelievably quite being so close to the action. We never had a car, taxis were trustworthy. Food at the hotel super...the included breakfast was terrific & the service was super. No doubt we would return.
We enjoyed our stay very much at the Maya Villa Condos. Although we had an issue with the first condo that we were placed in, the staff was able to accommodate us by moving us to another condo, which turned out to be excellent. It was very clean, modern, quiet, spacious, and comfortable. We liked the kitchen, but ended up only having breakfast and snacks in the condo because the grocery stores were a longish walk and didn't have the greatest selection. But there were lots of restaurants in the area (check out Kaxapa Factory). We didn't stay at the Indigo Beach Club past the first day or so, and ended up moving to other Beach Clubs in front of swimming areas, which worked out fine.
The hotel was very good. Convenient location. All amenities were great. The 2nd bed room had some kind of an odor, other than that everything was great
First, this isn't really a hotel. It's a condo - and actually, it's a really nice condo in a great location. When I go on vacation - I look for cleanliness, location, price, workout facilities, and a kitchen (if possible). This place was very clean, was literally a street away from 5th avenue (the Bourbon Street of Playa del Carmen), was priced reasonable, had a real gym and a modern kitchen that you'd be proud to have in your home (albeit small). Therefore, I give this place an A+ in my book and will definitely stay here again if (when) I come back. The only potential drawback for some people would be a lack of a pool - this wasn't an issue for us because the beach was a 50 feet away.
Had a great time. Location perfect, close to the beach and 5th Ave but so quiet at night. Outdoor hot tub was well worth the extra money. Enjoyed the beach club and had a wonderful breakfast there daily.
Hotel was simply perfect: location, cleanliness, staff,...
The location of Maya Villa is wonderful. Quietly one block from any beach noise (only one block from the beach) and one block from the fun of great restaurants and shopping of Playa's Fifth Avenue. Kindness abounded in every staff member. Amenities were abundant. Wonderful breakfast right on the beach - again, total warmth and support from wait staff etc. Not to mention the jacuzzi and waterfall, full gym and great guys taking care of our chairs and umbrellas. Highly recommended!
This is not a 5* resort with all the trimmings (which I must admit Im used to) but its actually a nice alternative to the whole hotel scene. The staff are very friendly, especially the front desk staff and on the whole efficient! The appartments (I had a 2 bed, 2 bath) are very spacious and clean. The gym is actually a real gym and has great facilities including classes. The beach club is OK, again staff nice and friendly but you cant access the sea from it as all the boats moor there, which was disappointing. For a good value vacation in a prime spot, I would definitely choose condo hotels.
Located in Downtown Playa del Carmen, Maya Villa Condo Hotel & Beach Club is next to popular attractions like Playa del Carmen Main Beach and Quinta Avenida. This 17-room, 4-star aparthotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
Enjoy dining at ASI, one of 2 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to noon.
Each apartment is soundproofed and features a kitchen and space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 40-inch LED TV with cable channels. Beds sport down comforters and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker, free local calls, and free bottled water. Housekeeping is available on request.
Maya Villa Condo Hotel & Beach Club features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle for a fee. A multilingual staff is on hand to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury aparthotel include a gym, free WiFi in public areas, and a terrace.
Property is a great location, quiet street and at first look presents beautifully. Access to a very nice gym is terrific. All items for kitchen are available. Towels are available a half block away. But our unit was in perpetual shade and smells like mildew. All clothes in the closets and drawers will smell after a short stay. The condo had scented plug-ins but more were needed to combat the smell. There is no sunlight so after it rains, there is a puddle on the small terrace that never dried. We all got many mosquito bites. There was also a sulfur/sewage smell that would fill the condo several times a day. Truly awful. The pool is tiny as is the hot tub (warm tub). Always in shade. Closest beach is a bit away as the one at the end of the block is a fishing area with boats. We took 2 teenagers on this trip and leaned the hard way that we would have been much better off at an all inclusive with a pool. Not having access to a sunny pool or terrace and beach being a bit away was not ideal. 5th street gets old very quickly if you stay more than a few days. Overall I would not recommend this property or Playa del Carmen without an all inclusive type stay if you are traveling with any kids.
The concierge was awesome his name starts with an I. I would hate to mispell his name but he was always available and very willing to assist. Also see ask him about Pedro. Trust me, he will get you the best deals on any of the attractions near by or far away. They both went the extra mile to make sure we enjoyed our stay...
Dear valued guest,Thank you for your wonderful review! We're thrilled to hear that our concierge provided exceptional service and was always available to assist you. We greatly appreciate your kind words and the commendation for their dedication.Rest assured, we'll pass on your message about Pedro and your recommendation for getting the best deals on nearby and distant attractions. Both 'I' and Pedro always go the extra mile to ensure our guests have an enjoyable stay.We look forward to welcoming you back for another fantastic experience in the future!
Really nice place. Places to walk around and restaurants near the area.
Jesus,We are glad you had a great stay with us. We hope to welcome you back soon.Best,
extremely difficult to find. the address is not exact and the phone provided in never answered. After you do find it, you have to go and check in to a different building a street block away just to come back to the first. The key access is antiquated and very inconvenient. Staff is not customer service.
Dear Luigi,At the time of the booking, we inform all our guests about the check in process and we send as much information as possible to make this process more efficient and prompt for our guests. We apologize if this was not the case for you.We greatly appreciate your feedback and hope that you will allow us another opportunity to meet your expectations.We are always at your service.
We had a 2 bed rooms Penthouse. This place is centrally located there are many restaurants close by and a short walk to the beach. The area is safe. Staff are very helpful and friendly. Our roof top is gorgeous with a view of the ocean. We will definitely stay here again.
Thank you for your comments and taking the time to share your experience!We re happy you had a great time and we are confident that we will be able to receive you in the near future.Warm regards
Great location
Elizabeth, Thank you for your feedback. We are glad our location was a great source for your stay. We are hoping to welcome you back soon!
Great place. great location. Super friendly and helpful staff. Close to everything you need.
We are glad to hear that you found our Condohotel a great place to stay, I couldn't agree more with you, the locate is unique, very convenient and close from everywhere. Our staff already miss you!
Someone who works for the property went into my room and took some of my belongings, and the second key to my room. (If you lose the key or lock box key you pay $25 dollars for each.) When confronted they denied it. Said there was nothing they can do. Save your money and the hassle and go somewhere else.
We take claims very seriously, when a guest reports a missing item we make an investigation with the staff and the camera footage of the common areas, however we did not find any clue or proof of a suspicious persons to confirm this was a real robbery. It's more common than we imagine, when guests report a missing item, in most of the cases, we find the lost item in a nook of the room or in the common areas of the property. We are very sorry to hear that a guest had any kind of inconvenience, we are always willing to help all our visitors with any request or complaint.
The staff were very good especially Erik Perez at front desk . Took good care of us and made our stay very comfortable. Location of hotel was excellent. The music from 5th street was not to loud and we were block away. Quite surroundings.
While we were surprised having to put down a room deposit at arrival, we got all of it back immediately upon departure. We had trouble with the ceiling fan lights and remotes. And those were two really small issues, otherwise, we had a great stay. Location was great, unbelievably quite being so close to the action. We never had a car, taxis were trustworthy. Food at the hotel super...the included breakfast was terrific & the service was super. No doubt we would return.
Thank you for taking the time to write an honest review! It’s reviews like this that keep us pushing forward to become better at what we do.I am glad you liked our ambience, location and the gym facilities. We hate to disappoint our customers and I am so sorry that you didn’t enjoy your stay to the fullest.It's true that the humidity in this are can be strong, that's why we always recommend to keep the AC turned on, even if it's cold, since that's the only why to keep the condo fresh and dry.Maya Villa is a great place for mature couples or people looking to relaxations since it's small and private. Thank you once more for the feedback. I hope we’ll be seeing you very soon!Regards,