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Sercotel The Gallery By KLR

3.0 star property
Hotel with 2 outdoor swimming pools, 8-minute walk to Playa del Carmen Main Beach

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Photo gallery for Sercotel The Gallery By KLR

2 outdoor pools, pool umbrellas
Poolside bar
Coffee/tea maker
Premium bedding, free WiFi
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

View in a map
Av. Constituyentes esquina 15 NTE, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪97 min drive‬

Room options

View all photos for Basic Studio

Basic Studio | Premium bedding, free WiFi

Basic Studio

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, free WiFi

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 1 Bedroom

Premium bedding, free WiFi

Apartment, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms

Premium bedding, free WiFi

Apartment, 2 Bedrooms

  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

Penthouse, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Penthouse, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Sercotel The Gallery By KLR is within a 5-minute walk of Quinta Avenida and within 15 minutes of other popular attractions like Playa del Carmen Main Beach. This 160-room, 3-star hotel welcomes guests with 2 outdoor pools, a bar/lounge, and a 24-hour gym.

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Central Square - 6 min walk - 0.4 miles
  • Mamitas Beach - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Suerte De Churro - ‬1 min walk
  • ‪BIO-natural - ‬2 min walk
  • ‪Uno Japanese Noodles - ‬1 min walk

About this property

Sercotel The Gallery By KLR

Hotel with 2 outdoor swimming pools, 8-minute walk to Playa del Carmen Main Beach
At Sercotel The Gallery By KLR, guests enjoy 2 outdoor pools, a children's pool, and a 24-hour gym. Limited parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and meeting rooms.
Guests can expect free WiFi and LCD TVs with Netflix. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. IPod docks, coffee makers, and ceiling fans are other standard amenities.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 6:00 AM to 11:00 AM for a fee: USD 12 for adults and USD 8 for children
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas
  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV with premium channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 12 for adults and USD 8 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Sercotel Gallery KLR Aparthotel Playa del Carmen
Sercotel Gallery KLR Aparthotel
Sercotel Gallery KLR Playa del Carmen
Aparthotel Sercotel The Gallery By KLR Playa del Carmen
Playa del Carmen Sercotel The Gallery By KLR Aparthotel
Aparthotel Sercotel The Gallery By KLR
Sercotel The Gallery By KLR Playa del Carmen
Sercotel Gallery KLR
Sercotel Gallery Klr Carmen
Sercotel The Gallery By KLR Hotel
Sercotel The Gallery By KLR Playa del Carmen
Sercotel The Gallery By KLR Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Sercotel The Gallery By KLR?

Sercotel The Gallery By KLR provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

What is there to do within easy reach of Sercotel The Gallery By KLR?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Central Square less than a mile away.

Will I be able to park at Sercotel The Gallery By KLR?

Yes, though parking is limited.

Does Sercotel The Gallery By KLR have a casino on the premises?

No, Sercotel The Gallery By KLR doesn't have a casino.

Will I find an indoor pool at Sercotel The Gallery By KLR?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Sercotel The Gallery By KLR good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding and Netflix as well as a poolside bar.

Are there hot tubs at Sercotel The Gallery By KLR?

No, there isn't a spa tub at this hotel.

Does Sercotel The Gallery By KLR feature a restaurant that includes a breakfast menu?

Yes, Sercotel The Gallery By KLR serves continental breakfast each morning for a surcharge from its snack bar.

Will Sercotel The Gallery By KLR allow pets to stay free of charge?

No, pets aren't allowed at Sercotel The Gallery By KLR.

Are there connecting rooms at Sercotel The Gallery By KLR?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Sercotel The Gallery By KLR?

The closest major airport to Sercotel The Gallery By KLR is Cozumel Intl. Airport (CZM), which is 22.1 mi away (256 minutes by car).

Are there rooms with balconies that I can book at Sercotel The Gallery By KLR?

No, there aren't any guestrooms with balconies at Sercotel The Gallery By KLR.

Sercotel The Gallery By KLR Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 84 reviews
Rating 8 - Good. 31 out of 84 reviews
Rating 6 - Okay. 4 out of 84 reviews
Rating 4 - Poor. 2 out of 84 reviews
Rating 2 - Terrible. 4 out of 84 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2020

8/10 Good

reagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a condo property that has rentals as well as Owner’s for a blended residential experience. Other guests not as respectful of the noise they generate as sound echos, but did close doors/quiet down when asked. The king studio is a large hotel type room as it is largely the bed and spacious bathroom. Full size fridge and efficiency kitchen, utensils, and cooking items for longer stays. Unit also had a balcony overlooking the central pool and there is also a smaller roof pool. Pool towels supplied in room. WiFi service was spotty due to not working in room, but one can piggyback off other rooms. Good location a couple blocks from 5th ave and it is quiet for PDC. Fantastic clean eating restaurant, Moots, around the corner; currency exchange/Oxxo across street, and ADO Alterna/Walmart 10 min walk away. Would stay again due to low key atmosphere, cleanliness, and location.
Stayed 2 nights in Mar 2020

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location Location Location

Loved the location , very friendly clean and safe . Met some really nice people , the cleaning staff were excellent. I was disappointed that it advertised breakfast restaurant on the roof top and swim up bar , but they were not opened or staffed at all Several areas with open stairs had no railings . But I did see them installing rails the day I checked out in some areas Overall I would definitely stay there again The restaurants in the area were amazing Thanks
Stayed 7 nights in Feb 2020

10/10 Excellent

Bryan, Winnipeg Canada

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Rooftop pool area was amazing. Cleaning staff were on the ball. Great location. The one neagtive is the pool bar and roof top bar were not staffed.
Stayed 9 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Upon check in with 3 single adults They gave us one key “” that’s all they give out “” we heard every time we asked Needless to say it was VERY inconvenient for us And you needed the key to open and lock the door
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 21 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Feb 2020

8/10 Good

barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely new hotel

The hotel is lovely,very clean and maintained well. Our room was over the garage exit so we did experience some noise but most rooms would not have that problem. The pools were lovely and not busy. Great location,near everything. Great for restaurants,bars and walking but no loud music. Lovely views from roof top pool and a little restaurant not used much. Staff were lovely and our room was immaculate. There was some chatter from staff in the morning who probably don’t realize sounds echo in the halls but nothing really. Great price and I would recommend anybody stay there.
Stayed 6 nights in Jan 2020

10/10 Excellent

Sol, Houston, TX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 1 bedroom beautiful condo with a full kitchen! Everything was super clean and great condition!
Stayed 3 nights in Jan 2020

8/10 Good

Jeni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Elaine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Playa vacation

Very comfortable for our entire family of 5 with two separate rooms and bathrooms and a small kitchen and living area. This is not an hotel but a condo building of which only 80 of the rooms are rented as hotel rooms, so not all the amenities are working for example the spa and the bar at the downstairs pool are closed. The parking is large and we had no problem parking our car, just the entrance and exit are very tight so I’m glad we had a compact car. The location is great, very close to 5th avenue and the beach, and also to Mega supermarket. The traffic on the street could be loud sometimes but we slept well anyway. They have a great cinema room you can rent for 2-3 hours and we just logged to Netflix and watched movies on one of the rainy days. The staff is very nice and helpful. We left for a road trip for a few days and left some of our luggage for safety keeping. There is also a safe in the room. Overall great place. Downstairs there are a few restaurants. We highly recommend Moshe Cube that has very tasty ethnic food and nice staff.
Stayed 6 nights in Dec 2019

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant and enjoy the room and the location easy to find
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
very clean, new, very confortable bed, just 2 blocks to the mall, where you find everything! Had breakfast in the terrace with a beautiful view
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Ruben, Beloit

Traveled with family
Liked: Cleanliness
The whole hotel experience was very good the only thing that I didn’t like was the leaking shower a wall that kept leaking while you were taking a shower,
Stayed 6 nights in Nov 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, room comfort

Modern, comfortable, central, friendly apartments

Outstanding condo-style accommodation, 3 minutes from bus station, supermarket, and great local restaurants. Room was modern, excellent mattress/sheets/pillows. Large spacious washroom and balcony for each room. Great kitchenette. One problem - mold inside the A/C unit in room 215N. It needs to be cleaned and sanitized. Using the air made the musty smell even worse in the room. Had to keep door open all night for fresh air.
Stayed 3 nights in Nov 2019

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The unit we stayed in was so clean and comfortable and had everything one could want in a hotel suite. The only slightly negative thing is that the walls and floors seem to be pretty thin as far as sounds go.
Stayed 1 night in Oct 2019

8/10 Good

Moran

Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Friendly staff. Room and amenities are top of the line. Great price!
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay there again
Stayed 2 nights in Jul 2019

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Juan

Traveled with family
Liked: Cleanliness
Disliked: Amenities
close to 5th avenue....located on busy street, mattress is very uncomfortable, roof top roof has no lighting, very dangerous to access their underground parking lot.
Stayed 5 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were extremely friendly and helpful. After my scheduled shuttle did not arrive, the front desk staff quickly called a taxi and got me to the airport in time. The restaurant on the rooftop is nice for a quick bite, but only accepts pesos. They are able to charge your room, but it would be nice to pay right there. Overall nice stay.
Stayed 4 nights in May 2019

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