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Hotel Hacienda Del Caribe

3.0 star property

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Photo gallery for Hotel Hacienda Del Caribe

Superior King | Terrace/patio
Courtyard
Interior
Interior
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Restaurant
  • Air conditioning
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬

Room options

View all photos for Superior King

Superior King | Terrace/patio

Superior King

8.6 out of 10
Excellent
(24 reviews)
  • Garden view
  • 54 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard with Garden View

Down comforters, in-room safe, laptop workspace, blackout drapes

Room Standard with Garden View

  • Garden view
  • 279 sq ft
  • Sleeps 4

View all photos for Double Queen

Double Queen | Down comforters, in-room safe, laptop workspace, blackout drapes

Double Queen

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room selected at Check-in

Down comforters, in-room safe, laptop workspace, blackout drapes

Room selected at Check-in

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Double Room Superior

Down comforters, in-room safe, laptop workspace, blackout drapes

Double Room Superior

  • 322 sq ft
  • Sleeps 4

View all photos for Quadruple Suite Junior

Down comforters, in-room safe, laptop workspace, blackout drapes

Quadruple Suite Junior

  • 462 sq ft
  • Sleeps 4

View all photos for Room Superior

Down comforters, in-room safe, laptop workspace, blackout drapes

Room Superior

  • 269 sq ft
  • Sleeps 2

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Hacienda Del Caribe is next to popular attractions like Quinta Avenida and Playa del Carmen Main Beach. This 34-room, 3-star hotel has a restaurant and a bar/lounge, along with an outdoor pool. It's connected to a shopping center in central Playa del Carmen, and also a short walk from Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 2 min walk - 0.1 miles
  • Founders Park - 3 min walk - 0.2 miles
  • Playacar Beach - 6 min walk - 0.4 miles
  • Central Square - 9 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Karen's - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk
  • ‪Carboncitos - ‬2 min walk
  • ‪Häagen-Dazs - ‬2 min walk

About this property

Hotel Hacienda Del Caribe

Guests of Hotel Hacienda Del Caribe enjoy features like an outdoor pool, free WiFi in public areas, and express check-out. Airport transportation is made easy with a shuttle from the airport to the hotel (available 24 hours) for USD 80 per room. The front desk is staffed 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include a terrace and a garden.
Guests can expect to find plasma TVs with cable channels. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, ceiling fans, and safes.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Outdoor pool
Hacienda Real del Caribe
Downtown Playa del Carmen
  • Pool
  • Restaurant
  • Air conditioning
  • Breakfast available
8.4 out of 10, Very Good, 1,003 reviews
$47 nightly
The price is $61
May 10 - May 11
Total with taxes and fees
Hacienda Real del Caribe

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 7 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-10:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Nearby construction work may cause some noise disturbance.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hacienda Caribe
Hacienda Caribe Playa del Carmen
Hotel Hacienda Caribe
Hotel Hacienda Caribe Playa del Carmen
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hacienda Del Caribe Del Carmen
Hotel Hacienda Del Caribe Hotel
Hotel Hacienda Del Caribe Playa del Carmen
Hotel Hacienda Del Caribe Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Hotel Hacienda Del Caribe?

Hotel Hacienda Del Caribe provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Hacienda Del Caribe?

As of May 9, 2026, prices found for a 1-night stay for 2 adults at Hotel Hacienda Del Caribe on May 12, 2026 start from $41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hotel Hacienda Del Caribe?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida and Playa del Carmen Main Beach, and within a short walk of Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Is parking available on site at Hotel Hacienda Del Caribe?

No, there isn't parking available at the hotel.

Does Hotel Hacienda Del Caribe feature a casino?

No, Hotel Hacienda Del Caribe doesn't have a casino.

Is there an indoor pool at Hotel Hacienda Del Caribe?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Hotel Hacienda Del Caribe?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and proposal/romance packages.

Are there hot tubs at Hotel Hacienda Del Caribe?

No, there isn't a spa tub at this hotel.

Does Hotel Hacienda Del Caribe have a restaurant with a breakfast menu?

No, Hotel Hacienda Del Caribe doesn't have a restaurant that serves breakfast.

Does Hotel Hacienda Del Caribe allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Hacienda Del Caribe.

Are there connecting rooms at Hotel Hacienda Del Caribe?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Hacienda Del Caribe?

The closest major airport to Hotel Hacienda Del Caribe is Cozumel Intl. Airport (CZM), which is 21.7 mi away (256 minutes by car).

Are there rooms with balconies that I can book at Hotel Hacienda Del Caribe?

Yes, some guestrooms at Hotel Hacienda Del Caribe offer a balcony and may feature garden views.

Hotel Hacienda Del Caribe Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 405 out of 1003 reviews
Rating 8 - Good. 353 out of 1003 reviews
Rating 6 - Okay. 122 out of 1003 reviews
Rating 4 - Poor. 69 out of 1003 reviews
Rating 2 - Terrible. 54 out of 1003 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mary Ellen, Bellflower

Traveled with group, Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, safe and in a great lication
Stayed 4 nights in Apr 2026

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful. The room was clean and comfortable. AC worked great and they were able to keep our bags for us ahead of check in. The location is right in the center of everything you need right off of Quinta Avenida. Not too noisy but remember you are downtown close to the nightlife. We took a white noise machine and slept fine.
Stayed 2 nights in Dec 2025

2/10 Terrible

Ligieja

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Got to hotel after 12 hour flight and the reservation wasn't there. It had been "upgraded" and moved to a different hotel. This was never communicated and it would have not been accepted as the hotel was chosen specifically for the location. The new hotel was 4 blocks away; we had suitcases and no offer to pay a taxi. No compensation offered. The upgraded solution was horrible. Room located next to the hotel laundry, so noisy. Then loud music from nearby pubs, that's why we didn't want to stay in that area. Thin windows and door let through all chi chat from people staying in the pool area until late. Hotel was old, need of a lot of maintenance. Coffee maker in the room is for filtered coffee. Filters not provided and no coffee.so are you expected to buy a pack of filters for one night? Don't stay at either hotels. Avoid, avoid, avoid.
Stayed 1 night in Jan 2026

8/10 Good

Alicia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Everything was great overall however the last night that we stayed there, we didn’t have hot water. Location was perfect Weather was perfect I really appreciate the fact that they gave us a bottled water as a curtesy
Stayed 2 nights in Jan 2026

10/10 Excellent

MAYRA

Stayed 3 nights in Jan 2026

8/10 Good

Lois

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was large and very clean. Staff were always as helpful as they could be with the language barriers from Spanish to English. Any requests were dealt with quickly. My only complaint was the noise from the restaurant across from my room. In the late evening, lots of banging during cleanup. Also the freezer door banging shut every few minutes. As well, inconsiderate guests that come back late at night yelling and slamming doors. Not hotel's fault, but maybe post a note near front desk or in rooms to remind guests to be quieter after 11. Hotel is super close to beach and 5th ave and if you go in the opposite direction, lots of cheaper local restaurants and Walmart within 15 minute walk.
Huge room 108
Pool area
Stayed 8 nights in Jan 2026

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo al 100
Stayed 4 nights in Jan 2026

8/10 Good

Jonathan Del real

Liked: Cleanliness, amenities, property conditions & facilities
Las almohadas un poco duras, pero todo lo demás excelente!! Muy servicial, limpio, callado
Stayed 1 night in Dec 2025

8/10 Good

Yitan

Traveled with family
Liked: Staff & service
Friendly and helpful staff. Room has an authentic Mexican appeal, but it feels small and there's not a single chair for sitting. Strong AC and fan. Tiny bathroom and the toilet seat doesn't stay up. Good for a short stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Joyce

Traveled with family
Nice older hotel.
Stayed 1 night in Dec 2025

6/10 Okay

Brenda

Traveled with family
Disliked: Amenities
Not much hot water
Stayed 1 night in Nov 2025

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and amazing staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Clean and great front counter people. Very accommodating.
Stayed 1 night in Dec 2025

10/10 Excellent

Azam

Good room good location and value for money
Stayed 3 nights in Nov 2025

8/10 Good

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and great price. Location awesome to take the ferry to Coz and the Ado bus terminal minutes away. Highly recommend this place.
Stayed 1 night in Nov 2025

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite Cute.. Cold and shower but that's kind of usual for Mexico
Stayed 1 night in Oct 2025

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

BLANCA

Liked: Cleanliness, property conditions & facilities
Weather was wonderful! Staff could be a little more kinder to all people. Beds were a little hard, but pillows made up for it! Hotel was overall a good stay.
Stayed 1 night in Sep 2025

8/10 Good

Rodrigo Israel

Stayed 6 nights in Aug 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a great stay the hotel is really nice and straight to the point it’s not l
Stayed 1 night in Aug 2025

8/10 Good

ernest

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, felt safe close and convenient to everything! Would definitely stay there again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Juan, fontana

Stayed 3 nights in Aug 2025

10/10 Excellent

Tonya, Buffalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that I have a resort option that caters to divers. I spend mm9nimal time on property or in my room, so dont need the frills of some fancy resort.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Janice

Stayed 1 night in Jul 2025

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