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Recent guest reviews

Property is large and has many pools. Grounds are nicely kept up. Rather secluded at this property, food is ok not great, they are experiencing lots of shortage like everywhere else so I want to extend some grace.

Check in: We selected this property because it said early check in available- we were arriving early morning. We were able to check in and get out wristbands to enjoy the resort while we waited for our room to be ready. Check in is at 3pm- our room wasn’t ready until 3:20. The room: clean and spacious. There was a mini bar & coffee maker. We had the deluxe room and the bathrooms are very strange. The shower & toilet have frosted glass doors and the bathroom area is just open, not much privacy. We thought this was so strange, luckily I was with my best friend so we are comfy with each other. Staff: they were all very sweet and helpful. No complaints, they make this resort very welcoming and can tell they work hard. Security: for the most part we felt very safe on the resort, security kept a close eye on who was entering and leaving. We did have an issue with returning to our room one day & the security door & our room door WAS COMPLETELY OPEN! This had us worried through the whole trip. Nothing was taken thank god but it was very strange. Food: many great options, we are vegan/vegetarian and it was a little tough but every place had SOMETHING and they all did their best to accommodate. Thai was our favorite!!!! The drinks were good & plenty of areas to get a drink. Beach: there was a lot seaweed but we were so pleased to see the resort scooping it out daily. Lots of activities to enjoy! Would stay again in a different room. Good resort!

I love wildlife, and this place has a lot to offer. It was very clean, very safe and the measures to protect people from the virus were not intrusive.

Nice amenities for kids. Not enough loungers/chairs at pools

I would recommend this property to my friends because is wonderful ❤️ the food was an amazing experience. The staff very friendly willing to help us.

Overall place was beautiful and very family friendly . We loved all the animals we got to see from peps the pig to so many monkeys and coatis! Our 10 month old absolutely loved all the pools ! Many restaurants that had good food that had plently of options. Only complaints were that room service wasn’t the best and seemed to be a constant battle to get them to clean our rooms, not many employees spoke good English making it hard to understand, and lastly the mix they used in their fruity drinks was not good.

What I liked: Food was awesome, if you wanted healthy you got it? Lizzards was the first restaurant that we went to and I was amazed and so on. Resort was clean and well kept. Night life was nice, loved that it was in random spots outside of the lobby or next to the restaurants and people just hung around like a family. Loved the fact that there were stands with tacos and burgers. What I didn't like: they gave us 2 queen beds, seriously? I'm here with my husband, I don't want to sleep miles apart from him, they pushed the beds together and only 5 days later gave us a king bed, also waited for hours to get a new room. The beach was rocky, lots of seaweed and even though the guys cleaned the beach, still wasn't enough.

It was a vacation trip with friends, we stayed for a total of 5 nights. Airport transfer: 30-45 min from the airport. On time and courteous driver Check-in process: Quick and easy, you also have a concierge Covid prec: Plenty of sanitizer stations all over the resort, staff wears mask properly at all times, there's a disinfectant mats for footwear upon entering restaurants. Guests: Masks are required to enter restaurants and when going around the buffet but optional when outside Food: We tried most of the restaurants and I would say Arrezo (Italian) and Koh Thai (Thai) were the must-try ones. Breakfast buffet was okay, could be better, not much choices to our liking (on our 4th day, we were sorta tired of eating the same thing). Covid most likely contributed to this as well. Room service was great, we actually used it a lot. Amenities: Spa is a must try! t was the highlight of our stay. Free COVID testing if you stayed at least 4 nights. Room: We got the 2 bedroom penthouse, spacious and beautiful rooms with balcony. Fridge was supplied with water and beers, for an all-inclusive though, I wish they also had non-alcoholic choices on the fridge ( I asked them and they don't). There's a pool next to our building which was nice, it doesn't get crowded since only the guests staying in the vicinity uses it. The only downside is that we're a little far from the beach. The jet tub was a little dirty when we got there as well

Great stay. We had water leaking in our room for the last days of our trip. They’d never fix it, just come wipe it up. It would flood our whole kitchen and living room area. The restaurants were great and staff was friendly. If you’re opting for the paid Bali beds by the pool, the service is slow. They serve the chairs more often and those are free. If you’re coming as a family, the pools aren’t heated. There’s one heated pool but it’s for adults only. And the pools are very cold.

To far from anything. Had to stay at resort. All food was closed by 10 and nothing else open.. except for room service that had a fee

Everything is very nice, good cleaning, good customer service, good service, nice beach, nice hotel, nice vacations pass, I rate it with 5 stars

Beautiful hotel, and most of all very nice staff . The Restaurants In the Resort are international quality. I will come and stay at this hotel every time I can.

The employees are extremely friendly and helpful, the food is delicious and the place is highly secured, scenery is beautiful and amazing,

Beautiful resort with excellent customer service. All of our dinners were delicious!!!

Fives Senses All Inclusive had such amazing accommodations. The staff was extremely helpful, kind and put tons of work into keeping the resort clean and beautiful. The landscaping was breathtaking, the room was well appointed and very spacious! Drinks and food are delicious. The only thing I would say on the down side is the beach isn’t your typical sandy ocean entrance to the iconic turquoise waters of the Riviera Mya. It’s a bit rocky here and there and they have set big rocks about 50 yards off the beach to make a safe cove to swim, so there aren’t waves and of course we came when the seaweed was everywhere, which I understand is seasonal. But the sand is beautiful, the palm trees amongst the loungers and umbrellas are perfectly serene. The pools are gorgeous and everywhere among the resort including the awesome infinity pool overlooking the beach which I loved while sipping a cocktail! Make reservations early every evening for dinner, Claudia one of the concierges is a doll! Fernando takes care of you from check in to check out like you’re an instant friend and the bartenders go out of their way to serve you whether lounging on the beach or in the pools. This place has plenty to offer, it’s quaint, gorgeous and serene. We will be back! We loved it.

We visited The Fives from July 30- August 4. We were first skeptical with the pandemic but decided to take our chances. We are so happy we did! The resort was beautiful and we felt their efforts to keep us safe were over the top! The staff kept their masks on and the restaurants truly had the social distancing down to a science. The food at The Fives was some of the most delicious we have ever had at a resort. It was all so amazing we actually looked to go back again next month!

The animals on the property was unique. The reservation process for dinner was horrible. couple of nights my family and I could not eat dinner because of waiting list issues.

Predio El Limonar Fraccion 2 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Spa
  • Nightclub

The Fives Beach Hotel & Residences - All Inclusive places you within 3 miles (5 km) of popular attractions like El Camaleon Mayakoba Golf Course and Punta Esmeralda Beach. This 662-room, 4.5-star aparthotel has 7 outdoor pools along with a full-service spa and 10 restaurants.


Dining

There are ample dining options with 10 onsite restaurants, including SEA OLIVE, which has ocean views. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

Each apartment is air-conditioned and features a furnished balcony or patio and space to spread out with a separate bedroom. Guests can expect to find an LCD TV with cable channels and a DVD player. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, free minibar items, and a coffee maker.


Property features

Guests of The Fives Beach Hotel & Residences - All Inclusive have access to a full-service spa, 7 outdoor pools, and a nightclub. Parking is available for USD 10 per night (USD 10 per night for valet parking), and there's also a shopping center shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive aparthotel include a children's pool, a 24-hour gym, and a sauna.

Room options

Suite, 1 King Bed with Sofa bed, Garden View (ONE BEDROOM PENTHOUSE RESORT RESIDENC)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, Multiple Beds, Garden View (THREE BEDROOM PENTHOUSE RESORT RESIDE)

1 King Bed and 2 Queen Beds | Sleeps 10

Room, Multiple Beds, Pool View (TWO BEDROOM PENTHOUSE RESORT RESIDENC)

1 King Bed and 2 Queen Beds | Sleeps 8

Room, Multiple Beds, Garden View (TWO BEDROOM RESORT RESIDENCE)

1 King Bed and 2 Queen Beds | Sleeps 8

Guest reviews for The Fives Beach Hotel & Residences - All Inclusive

Everyone (17) Couples (7) Family (20) Friends (1) Other (2)
3
Family

Property is large and has many pools. Grounds are nicely kept up. Rather secluded at this property, food is ok not great, they are experiencing lots of shortage like everywhere else so I want to extend some grace.

By on Jul 19, 2022

Review comment responded on Jul 20, 2022

Dear Kimberly, We appreciate the time taken in your evaluation. Your preference is highly appreciated, and we are glad to learn that you had a truly unforgettable experience. Please accept our sincere apologies for the inconvenience encountered. It is with great regret that our service and other aspects that you envisioned felt short and had an impact on your stay; we never like our guests leaving feeling disappointed or underwhelmed by their experience. Thank you for the opportunity you give us to revise these mishaps, rest assured that actions will be taken to improve the service and other aspects indicated. We hope we have the privilege of hosting you once again in the future so we may provide you with the stay you had envisioned. Cordially, the Management team at The Fives Beach Hotels & Residences.

4
Friends

Check in: We selected this property because it said early check in available- we were arriving early morning. We were able to check in and get out wristbands to enjoy the resort while we waited for our room to be ready. Check in is at 3pm- our room wasn’t ready until 3:20. The room: clean and spacious. There was a mini bar & coffee maker. We had the deluxe room and the bathrooms are very strange. The shower & toilet have frosted glass doors and the bathroom area is just open, not much privacy. We thought this was so strange, luckily I was with my best friend so we are comfy with each other. Staff: they were all very sweet and helpful. No complaints, they make this resort very welcoming and can tell they work hard. Security: for the most part we felt very safe on the resort, security kept a close eye on who was entering and leaving. We did have an issue with returning to our room one day & the security door & our room door WAS COMPLETELY OPEN! This had us worried through the whole trip. Nothing was taken thank god but it was very strange. Food: many great options, we are vegan/vegetarian and it was a little tough but every place had SOMETHING and they all did their best to accommodate. Thai was our favorite!!!! The drinks were good & plenty of areas to get a drink. Beach: there was a lot seaweed but we were so pleased to see the resort scooping it out daily. Lots of activities to enjoy! Would stay again in a different room. Good resort!

By on Jun 29, 2022

Review comment responded on Jun 29, 2022

Dear Candice, Thank you for choosing The Fives Beach Hotel & Residences and sharing your kind remarks. Your preference is highly appreciated, and we are glad to learn that you had a truly unforgettable experience. Thank you for highlighting our friendly staff. Cordially, Management team The Fives Beach Hotel and Residences

5
Family

I love wildlife, and this place has a lot to offer. It was very clean, very safe and the measures to protect people from the virus were not intrusive.

By on Jun 24, 2022

Review comment responded on Jun 28, 2022

Dear Miguel, We appreciate the time taken for your kind evaluation. We are happy to hear that your son had such a wonderful time and we are glad that you could see and appreciate the amazing wildlife that co-exists on our property. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

3
Everyone

By on Apr 4, 2022

4
Family

Nice amenities for kids. Not enough loungers/chairs at pools

By on Apr 3, 2022

Review comment responded on Apr 4, 2022

Dear Matthew, The input and comments from all our guests are essential and extremely important to us. We would like to thank you for your helpful feedback. We are truly sorry for the inconveniences encountered; despite them we hope you had an overall great stay. We look forward to having the opportunity to host you once again at The Fives Beach Hotel and Residences in the near future. Cordially, Management team The Fives Beach Hotel and Residences

5
Friends

I would recommend this property to my friends because is wonderful ❤️ the food was an amazing experience. The staff very friendly willing to help us.

By on Feb 21, 2022

Review comment responded on Feb 22, 2022

Dear Fabiola, We appreciate the time taken in your kind evaluation. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

4
Family Family with small children Partner Couples

Overall place was beautiful and very family friendly . We loved all the animals we got to see from peps the pig to so many monkeys and coatis! Our 10 month old absolutely loved all the pools ! Many restaurants that had good food that had plently of options. Only complaints were that room service wasn’t the best and seemed to be a constant battle to get them to clean our rooms, not many employees spoke good English making it hard to understand, and lastly the mix they used in their fruity drinks was not good.

By on Sep 9, 2021

Review comment responded on Sep 9, 2021

Dear Ashley, We appreciate the time taken in your kind evaluation and helpful remarks. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

4
Partner Couples

What I liked: Food was awesome, if you wanted healthy you got it? Lizzards was the first restaurant that we went to and I was amazed and so on. Resort was clean and well kept. Night life was nice, loved that it was in random spots outside of the lobby or next to the restaurants and people just hung around like a family. Loved the fact that there were stands with tacos and burgers. What I didn't like: they gave us 2 queen beds, seriously? I'm here with my husband, I don't want to sleep miles apart from him, they pushed the beds together and only 5 days later gave us a king bed, also waited for hours to get a new room. The beach was rocky, lots of seaweed and even though the guys cleaned the beach, still wasn't enough.

By on May 26, 2021

Review comment responded on May 26, 2021

Dear guest, Thank you very much for taking the time to complete our Guest Satisfaction Survey following your recent stay with us. The input and comments from all our guests are essential and extremely important to us. We would like to thank you for your helpful feedback. We are truly sorry for the inconveniences encountered; despite them we hope you had an overall great stay. We look forward to having the opportunity to host you once again at The Fives Beach Hotel and Residences, Playa Del Carmen. Regards, Management Team The Fives Beach Hotel and Residences

4
Family with small children Friends

It was a vacation trip with friends, we stayed for a total of 5 nights. Airport transfer: 30-45 min from the airport. On time and courteous driver Check-in process: Quick and easy, you also have a concierge Covid prec: Plenty of sanitizer stations all over the resort, staff wears mask properly at all times, there's a disinfectant mats for footwear upon entering restaurants. Guests: Masks are required to enter restaurants and when going around the buffet but optional when outside Food: We tried most of the restaurants and I would say Arrezo (Italian) and Koh Thai (Thai) were the must-try ones. Breakfast buffet was okay, could be better, not much choices to our liking (on our 4th day, we were sorta tired of eating the same thing). Covid most likely contributed to this as well. Room service was great, we actually used it a lot. Amenities: Spa is a must try! t was the highlight of our stay. Free COVID testing if you stayed at least 4 nights. Room: We got the 2 bedroom penthouse, spacious and beautiful rooms with balcony. Fridge was supplied with water and beers, for an all-inclusive though, I wish they also had non-alcoholic choices on the fridge ( I asked them and they don't). There's a pool next to our building which was nice, it doesn't get crowded since only the guests staying in the vicinity uses it. The only downside is that we're a little far from the beach. The jet tub was a little dirty when we got there as well

By on May 14, 2021

Review comment responded on May 14, 2021

Dear guest, We appreciate the time taken in your amazing evaluation. We are delighted to read that you had enjoyed your stay. Thank you for highlighting our hygiene & safety measures as we truly care for the wellbeing and protection of our guests and team members. We look forward seeing you again at our beautiful property The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

4
Family Family with small children

Great stay. We had water leaking in our room for the last days of our trip. They’d never fix it, just come wipe it up. It would flood our whole kitchen and living room area. The restaurants were great and staff was friendly. If you’re opting for the paid Bali beds by the pool, the service is slow. They serve the chairs more often and those are free. If you’re coming as a family, the pools aren’t heated. There’s one heated pool but it’s for adults only. And the pools are very cold.

By on Apr 12, 2021

Review comment responded on Apr 15, 2021

Dear guest, Thank you very much for taking the time to share your review following your recent stay with us. The comments from all our guests are essential and extremely important to us. We would like to thank you for your helpful feedback; rest assured that actions will be taken to improve the service aspects indicated. We hope that in the future we will have the opportunity to host you once again at The Fives Beach Hotel and Residences, Playa Del Carmen. Regards, Management Team The Fives Beach Hotel and Residences

The Fives Beach Hotel & Residences - All Inclusive

Predio El Limonar Fraccion 2, Playa del Carmen, QROO 77710
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