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Recent guest reviews

it was beautiful. I did not like that there was no relief from the heat other then going to your room for some cool air. I did not like eating in an area that was too hot. no air conditioning in any of the bars, buffet area.

The people in the checking desk are so arrogant, my room was dirty and they make u wait exactly until 3 to give u your room, in my case they told me no u have to wait 30mins more.

Overall, a good experience - our 5th time at this resort. My group had 3 rooms...all were good except mine which had HORRIBLE AIR CONDITIONING! Repeated attempts to fix it were unsuccessful. Two room-switches to similar rooms with faulty air were a an unsuccessful hoax by management. Two rooms air were great for my kids. My room never worked - and their proposed solutions were shady! This will be the driving reason we don't return here. Also, I watched the supervisor of the "Select Area" of the beach badger a family to move out of the shade created by one of the select palapas when there was no one sitting there! They had a young daughter and were just searching for some relief from the mid-day sun. He was relentless and rude. This gives some semblance of why this resort hasn't won any awards in 10 years. It's things like this that leave a lasting impression. To the check-in person who took my $200 cash to assure good rooms, the guys who never responded to my repaid requests of the AC and the jerk in the select area, maybe a new role for each of you raking/burying seaweed on the beach would remind you what customer service is all about. You fell well short this time.

Great staff, made us feel very welcoming. Good food choices. Rooms very clean and spacious. Location excellent, we enjoyed all the pools and beautiful beach.

Very nice location. Very beautiful beach . Excellent service

Pool location, to far from rooms. The service was 95 percent excellent from employees

We absolutely loved our stay. Everyone was so helpful and very professional. Our room and entire resort is so clean. I have nothing but good things to say about our stay.

Personnel is fantastic! Property very well maintained. It was my second stay there and I will definitely go back

Food was not exceptional, but adequate. Noise from evening performances was distracting in our room.

Excellent hotel. Perfecto! Highly recommend to anyone.

Very nice resort. we come there every time we are in Mexico.

Nice hotel, staff, and entertainment during day/night.

Great experience in this hotel. Ill definitely be back. Great staff. Exelent service. Great food. Overall a great experience

Great food, hospitality was wonderful, the beach waitresses went out of their way to keep us hydrated love it. Send me your special discounts book direct with the hotel we'd love to come back

Avda. Xaman-Ha, Lote Hotelero No 2 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free water park

Located in Playacar, Iberostar Tucan All inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 3.5-star property has 4 outdoor pools along with a free water park and 5 restaurants.


Dining

There are multiple options for onsite dining with 5 restaurants, including Bonsai, which specializes in Japanese cuisine. Savor a meal from the comfort of your room with room service.


Rooms

All 350 air-conditioned rooms feature free minibar items, balconies, and ceiling fans. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes, phones, and desks.


Property features

Guests of Iberostar Tucan All inclusive have access to 4 outdoor pools, a free water park, and a children's pool. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a fitness center, 2 spa tubs, and a sauna.

Room options

Superior Double Room

Full 2 | King 1 | Sleeps 4

Superior Double Room (Star Prestige)

Full 2 | King 1 | Sleeps 4

Junior Suite Ocean Front Beach Access

Full 2 | King 1 | Sleeps 4

Double Near Pool

Full 2 | King 1 | Sleeps 4

Guest reviews for Iberostar Tucan All inclusive

Everyone (44) Couples (47) Family (53) Friends (18) Other (11)
3
Friends

it was beautiful. I did not like that there was no relief from the heat other then going to your room for some cool air. I did not like eating in an area that was too hot. no air conditioning in any of the bars, buffet area.

By on Aug 11, 2019

3
Family with small children

The people in the checking desk are so arrogant, my room was dirty and they make u wait exactly until 3 to give u your room, in my case they told me no u have to wait 30mins more.

By , from Indiana on Jul 11, 2019

3
Families Friends

Overall, a good experience - our 5th time at this resort. My group had 3 rooms...all were good except mine which had HORRIBLE AIR CONDITIONING! Repeated attempts to fix it were unsuccessful. Two room-switches to similar rooms with faulty air were a an unsuccessful hoax by management. Two rooms air were great for my kids. My room never worked - and their proposed solutions were shady! This will be the driving reason we don't return here. Also, I watched the supervisor of the "Select Area" of the beach badger a family to move out of the shade created by one of the select palapas when there was no one sitting there! They had a young daughter and were just searching for some relief from the mid-day sun. He was relentless and rude. This gives some semblance of why this resort hasn't won any awards in 10 years. It's things like this that leave a lasting impression. To the check-in person who took my $200 cash to assure good rooms, the guys who never responded to my repaid requests of the AC and the jerk in the select area, maybe a new role for each of you raking/burying seaweed on the beach would remind you what customer service is all about. You fell well short this time.

By on Jun 23, 2019

4
Families

Great staff, made us feel very welcoming. Good food choices. Rooms very clean and spacious. Location excellent, we enjoyed all the pools and beautiful beach.

By , from New York, NY on May 22, 2019

3
Everyone

By on May 19, 2019

5
Everyone

By on May 12, 2019

5
Families

Very nice location. Very beautiful beach . Excellent service

By on Apr 30, 2019

4
Everyone

By on Apr 19, 2019

3
Families

Pool location, to far from rooms. The service was 95 percent excellent from employees

By , from Addison, us on Apr 15, 2019

5
Everyone

By on Apr 2, 2019

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