Iberostar Waves Tucán - All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Choose dates to view prices

Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Lobby sitting area
Balcony view
1 bedroom, free minibar, in-room safe, desk
8 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking included

Explore the area

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Xplor Theme Park
    ‪5 min drive‬
  • Playa del Carmen Main Beach
    ‪5 min drive‬
  • Xcaret Eco Theme Park
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

  • 409 sq ft
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

8.2 out of 10
Very good
(121 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

9.0 out of 10
Wonderful
(9 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront

7.8 out of 10
Good
(17 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last room available

  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

8.6 out of 10
Excellent
(32 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

7.6 out of 10
Good
(5 reviews)
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

9.6 out of 10
Exceptional
(5 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last room available

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Suite Junior

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Room Premium with Garden View

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 1
  • 1 Double Bed

Suite Junior with Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Single Room Premium

  • Sleeps 1
  • 1 Double Bed

Double Room Premium

  • Sleeps 4
  • 2 Double Beds

Quadruple Room Premium with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium with Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Quadruple Room Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Suite Junior

  • Sleeps 1
  • 1 King Bed

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Single Room Premium with Beach View

  • Beach view
  • Sleeps 1
  • 1 Double Bed

Suite Junior with Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

Single Room Premium with Pool View

  • Sleeps 1
  • 1 Double Bed

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Double Room Premium

  • Sleeps 1
  • 1 Double Bed

Quadruple Room Premium with Beach View

  • Beach view
  • Sleeps 4
  • 2 Double Beds

Double Room Premium with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Single Room Premium with Garden View

  • Sleeps 1
  • 1 Double Bed

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About the neighborhood

Playa del Carmen

Located in Playacar, Iberostar Waves Tucán - All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 8 restaurants.

What's nearby

  • Playa del Carmen Maritime Terminal - 4 min drive - 2.2 miles
  • Quinta Avenida - 4 min drive - 2.2 miles
  • Xplor Theme Park - 5 min drive - 3.5 miles
  • Playa del Carmen Main Beach - 5 min drive - 2.7 miles
  • Xcaret Eco Theme Park - 9 min drive - 4.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Rosa Roja - ‬5 min walk
  • ‪El Gaucho Steakhouse - ‬5 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Guests of Iberostar Waves Tucán - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a gym, a sauna, and outdoor tennis courts.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free minibar items, coffee makers, and ceiling fans are also standard.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

Can I book all-inclusive rates at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive is an all-inclusive resort and rates come with à la carte meals plus many onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is free cancellation available at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

What can I see close to Iberostar Waves Tucán - All Inclusive?

This property is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Will I be able to park at Iberostar Waves Tucán - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property. Bicycle parking is also available for guests.

Is a spa located at Iberostar Waves Tucán - All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, sports massages, hydrotherapy, and aromatherapy.

Does Iberostar Waves Tucán - All Inclusive feature a casino?

No, Iberostar Waves Tucán - All Inclusive doesn't have a casino.

Will I find an indoor pool at Iberostar Waves Tucán - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

What amenities will couples enjoy at Iberostar Waves Tucán - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 beach bars, 4 outdoor pools, and 8 restaurants.

Does Iberostar Waves Tucán - All Inclusive have a hot tub?

No, but this all-inclusive property does have a steam room.

Does Iberostar Waves Tucán - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Iberostar Waves Tucán - All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Will Iberostar Waves Tucán - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Iberostar Waves Tucán - All Inclusive.

Are there connecting rooms at Iberostar Waves Tucán - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Iberostar Waves Tucán - All Inclusive?

The closest major airport to Iberostar Waves Tucán - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.9 mi away (269 minutes by car).

Are there rooms with balconies that I can book at Iberostar Waves Tucán - All Inclusive?

No, there aren't any guestrooms with balconies at Iberostar Waves Tucán - All Inclusive.

Does Iberostar Waves Tucán - All Inclusive offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Iberostar Waves Tucán - All Inclusive.

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1002 reviews
Rating 8 - Good. 263 out of 1002 reviews
Rating 6 - Okay. 88 out of 1002 reviews
Rating 4 - Poor. 53 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well kept and friendly. The wildlife is a huge bonus to the property.
Stayed 4 nights in Jun 2025

4/10 Poor

Michael Kenneth

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in May 2025

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio excelente!! Hotel muy bonito!
Stayed 7 nights in Apr 2025

8/10 Good

Anna Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was at the Tucan, room 1727: this room faces a nearby property, their air condition unit or pool filter engine is directly across, behind the property wall, so there is a constant loud noise coming from there. As a consequence, it was unpleasant being on the balcony or even keeping the sliding door open for fresh air. I did point out this issue to the concierge, but the answer was a cold and careless :it does not depend on us".
Stayed 4 nights in Apr 2025

10/10 Excellent

megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Joel

Stayed 6 nights in Apr 2025

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Riviera Maya. LOVED our stay at the Iberostar Waves Tucan (essentially the same place as Waves Quetzal). Resort was absolutely beautiful. The jungle was filled with wildlife. Our jungle facing room was visited by spider monkeys every afternoon. So cool! The room itself was fine but on the small side. Not a biggie for us. The beds were comfortable and the a/c worked well. Water pressure was occasionally an issue. The beach and pool area was fantastic. Plenty of places to lounge. Appreciated that they “policed” people who put their stuff out early to “save” lounge chairs. My whole family thought the food was fantastic. So much to choose from. Particularly enjoyed the hibachi restaurant and the breakfast buffets. Service across the board was great. Can’t single out anybody because they were all wonderful. Was not an issue for us, but if you have mobility issues, some of the walking paths are slippery and uneven. Gym/ fitness area was small and if you are a serious tennis player, the courts are soft and spongy. Evening entertainment was ok. Fire show on beach cut short due to rain- bummer. Cab into Playa del Carmen $20 round trip. Super fun! Shopped, enjoyed street entertainers and had a great dinner. Felt completely safe. Generally a wonderful trip. If you are expecting Four Seasons- this isn’t it. If you want a nice, affordable, Mexican vacation in the jungle with an awesome stretch of beach, you could do a lot worse!
Stayed 5 nights in Mar 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment was great but still gave you time to relax and enjoy the beach/pool.
Stayed 5 nights in Mar 2025

8/10 Good

Valerie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a sewage smell from behind our room and walking path
Stayed 5 nights in Feb 2025

6/10 Okay

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are a bit aged, grounds of a rain forest!
Stayed 4 nights in Mar 2025

8/10 Good

Andrea, Waxahachie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not happy with our room when we first arrived. It was old and dark and so humid even with the air on that the sheets were wet. We upgraded, for a price of course, and the new room was 100 times better and made our stay enjoyable. We are mom, daughter and 2 year old twins. We always felt safe and the girls enjoyed the kids pool and slides. The staff was awesome and is what really made the trip for us. Food was ok, the beach is beautiful but there was a lot of seaweed which we expected. Pool is very big and clean with a lot of loungers available. It’s cool to see the peacocks, monkeys and other animals at the resort.
Stayed 4 nights in Mar 2025

10/10 Excellent

albert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the jungle environment maintained on the property! Gives you that tropical feel! Property could use music at swim up bar area as it is somewhat removed from main pool entertainment area.
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view and food are terrific.
Stayed 4 nights in Mar 2025

8/10 Good

Gurpreet

Liked: Staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Lizzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Jessica Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort on a beautiful beach.
Stayed 7 nights in Feb 2025

10/10 Excellent

Monika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I , stayed for 7 days at the Iberostar Tucan and this was one of the best vacations that we have had at an all inclusive resort. The property is on an amazing beach , food at the restaurants was tasty and wide variety ; rooms were fine, service was great. There were non-motorize watersport offered , which we used everyday , as well as tennis court. Entertainment provided during the day and in the evening was excellent. Spa service /massage was excellent.. Overall, a very enjoyable stay , exceeding expectations and totally worth it. We will come back again.
Stayed 7 nights in Feb 2025

8/10 Good

Yael, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Matthew M

Liked: Cleanliness, staff & service, property conditions & facilities
Walking the different trails to the pool area
Stayed 7 nights in Feb 2025

8/10 Good

Liora

Traveled with group
Liked: Cleanliness, amenities
I like the jungle park
Stayed 8 nights in Feb 2025

10/10 Excellent

erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property. The beach was amazing. The pool left a lot to be desired. It was a huge pool but the whole thing was 5ft deep except for a very small area where you could stand. For a family-friendly resort, I would expect more shallow areas for kids to play and I didn't even bring my kids. I was just looking for a place to stand with my cocktail that wasn't up to my chin. There is a swim up bar but it's down a bunch of stairs and mostly in the shade. Check-In was rough. They didn't give us any helpful information or tell us how to use the phones. They don't have room service which I would have expected a five-star resort to have. In fact there are two times during the day where you cannot get any food because nothing is open. From 11:00 a.m. to noon and again from 5:00 p.m. to 6:00 pm. The only place to eat breakfast is buffet style at one of the two buffets and both buffets have the same things. Wheelchair access is awful. The wheelchair barely fit through the door of her room. There were a couple of beach chairs that had wheelchair access but every time we went to the beach we had to get the beach concierge to kick out the people that were in them. We had to walk around the entire resort to get to the pool for the wheelchair access route. The path to access the beach is beautiful but uneven and slippery There was no drink service on the beach or at the pool. Entertainment was okay nothing special. Shower was awful. Went back and forth from hot to cold.
Stayed 5 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

Krystal Patricia Phyllis

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a five star resort, but a five star value. We have stayed at Iberostar properties more than 10 times and they never disappoint. Very good food,.good drinks, great service, friendly atmosphere and at this property an amazing landscape. Plus the best beach anywhere. We will return. One caveat. BD Experience, our shutt service from the airport to the resort had no record of our reservation. Staff claimed this was a recurring issue with Expedia. We waited 45 minutes for them to sort this. Not tragic, but a nuisance.
Stayed 5 nights in Jan 2025