Customer Service was good. We were frustrated that the resort was suffering some mechanical issues with the Air Conditioning. After experiencing a very uncomfortable first night and being that we were only there for a short time we requested to be moved to another Iberostar resort. They moved us to the Iberostar Beach and we absolutely loved it. Book the Beach, Del Mar, Lindo, or Maya over the Tucan and Quezetal.
I loved all the service, the wonderful place. do not need to go anywhere you can experience tranquility but at the same time nightlife with dinners with the best dishes, and musicals as in Las Vegas. They have a buffet, drinks all day long. The only thing I didn't like was that when I got to the hotel to check in, they allowed the timeshare guys to approach you and say that they were the registrants. It is the first time that I experience it, I travel to different countries and it never happened, they demanded to see my passport, that way to register was not pleasant at all, and I just wanted to get to rest from the trip and they took more than half an hour but I would return again.
I have been to dozens of all inclusive resorts over the past 20 years. This is the only resort that met my all of my expectations and some. I can’t think of any negative aspects. The rainforest theme is amazing. Truly worth going. I am already planning another trip for December with the whole family
El hotel es muy ecológico y familiar! El staff de entretenimiento es increíble! Los aeróbicos en la piscina, la fiesta de espuma, y los shows en la noche son magníficos! La comida un poco repetitiva pero estaba muy rica! Los tacos en la noche deliciosos! Tiene acceso directo a la playa! Y se pueden contratar tours adicionales desde el hotel, muy conveniente! Me encanto!
Property was great, food was limited.
I like the cleanliness of the resort. I didn’t like that room 1305 was too hot the AC was not working properly. The fridge beverages in the room were not cold:( most of the personnel is friendly but some were not.
Absolutely loved this place. It blew our expectations out of the water. The food and drinks were great. The resort staff were awesome and the animals were the best. This place is unique and we didn’t want to leave and can’t wait to go back.
It was fantastic. Food was great
I liked that it had lots of animals and felt secluded but with that also came mosquitos that I don't remember at other resorts. The food was the same thing every day breakfast lunch and dinner which got old after a week stay.
We stayed in the ocean walkout room. The views were great. However, the room was dated and the food was basic with little options. Seeing the monkey, birds on the property were amazing. However, the agouti rodent and raccoons running around the property were not nice to see, especially while eating.
We enjoyed the resort surroundings the jungle walk and animals were great. The buildings and grounds were of the Mexican flare we enjoy and the layout of the resort were good. We thought the water features with the fish in it needed more attention and probably more ground staff to go around to police the area. The staff was great and helped anyway they could. Definitely we will make a return trip with other family members with children because there is so much for them to do and always something going on, just a beautiful place.
We loved the food and service. Hotel rooms, lobby, bathrooms and pool were very clean. The entertainment staff was great. We did not like that we couldn’t get plastic bottled water. It was also very difficult to get dinner reservations.
WILD NATURE, ANIMALS, NICE BEACH, VARIETY OF TASTY FOOD. BUT... PPL COMING AFTER LONG FLIGHTS, TIRED, THIRSTY - NO WELCOMING DRINKS OR EVEN SMTH LIKE -PERSON MEETING YOU AND SAYING - WELCOME TO IBEROSTAR!
We liked it so much that we signed up for the membership! The best experience in an all inclusive!!
it was beautiful. I did not like that there was no relief from the heat other then going to your room for some cool air. I did not like eating in an area that was too hot. no air conditioning in any of the bars, buffet area.
The people in the checking desk are so arrogant, my room was dirty and they make u wait exactly until 3 to give u your room, in my case they told me no u have to wait 30mins more.
Overall, a good experience - our 5th time at this resort. My group had 3 rooms...all were good except mine which had HORRIBLE AIR CONDITIONING! Repeated attempts to fix it were unsuccessful. Two room-switches to similar rooms with faulty air were a an unsuccessful hoax by management. Two rooms air were great for my kids. My room never worked - and their proposed solutions were shady! This will be the driving reason we don't return here. Also, I watched the supervisor of the "Select Area" of the beach badger a family to move out of the shade created by one of the select palapas when there was no one sitting there! They had a young daughter and were just searching for some relief from the mid-day sun. He was relentless and rude. This gives some semblance of why this resort hasn't won any awards in 10 years. It's things like this that leave a lasting impression. To the check-in person who took my $200 cash to assure good rooms, the guys who never responded to my repaid requests of the AC and the jerk in the select area, maybe a new role for each of you raking/burying seaweed on the beach would remind you what customer service is all about. You fell well short this time.
Located in Playacar, Iberostar Tucan All inclusive is within 2 miles (3 km) of sights such as Plaza Paraiso and Paseo del Carmen. This 350-room, 4.5-star property has 4 outdoor pools along with a free water park and 5 restaurants.
There are ample dining options with 5 onsite restaurants, including Bonsai, which specializes in Japanese cuisine. At the end of the day, relax with a drink at the bar/lounge.
All 350 air-conditioned rooms feature free minibar items, balconies, and ceiling fans. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and desks.
Guests of Iberostar Tucan All inclusive have access to 4 outdoor pools, a free water park, and a children's pool. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, 2 spa tubs, and a sauna.
Customer Service was good. We were frustrated that the resort was suffering some mechanical issues with the Air Conditioning. After experiencing a very uncomfortable first night and being that we were only there for a short time we requested to be moved to another Iberostar resort. They moved us to the Iberostar Beach and we absolutely loved it. Book the Beach, Del Mar, Lindo, or Maya over the Tucan and Quezetal.
I loved all the service, the wonderful place. do not need to go anywhere you can experience tranquility but at the same time nightlife with dinners with the best dishes, and musicals as in Las Vegas. They have a buffet, drinks all day long. The only thing I didn't like was that when I got to the hotel to check in, they allowed the timeshare guys to approach you and say that they were the registrants. It is the first time that I experience it, I travel to different countries and it never happened, they demanded to see my passport, that way to register was not pleasant at all, and I just wanted to get to rest from the trip and they took more than half an hour but I would return again.
I have been to dozens of all inclusive resorts over the past 20 years. This is the only resort that met my all of my expectations and some. I can’t think of any negative aspects. The rainforest theme is amazing. Truly worth going. I am already planning another trip for December with the whole family
El hotel es muy ecológico y familiar! El staff de entretenimiento es increíble! Los aeróbicos en la piscina, la fiesta de espuma, y los shows en la noche son magníficos! La comida un poco repetitiva pero estaba muy rica! Los tacos en la noche deliciosos! Tiene acceso directo a la playa! Y se pueden contratar tours adicionales desde el hotel, muy conveniente! Me encanto!
Property was great, food was limited.
I like the cleanliness of the resort. I didn’t like that room 1305 was too hot the AC was not working properly. The fridge beverages in the room were not cold:( most of the personnel is friendly but some were not.
Absolutely loved this place. It blew our expectations out of the water. The food and drinks were great. The resort staff were awesome and the animals were the best. This place is unique and we didn’t want to leave and can’t wait to go back.
It was fantastic. Food was great
I liked that it had lots of animals and felt secluded but with that also came mosquitos that I don't remember at other resorts. The food was the same thing every day breakfast lunch and dinner which got old after a week stay.
We stayed in the ocean walkout room. The views were great. However, the room was dated and the food was basic with little options. Seeing the monkey, birds on the property were amazing. However, the agouti rodent and raccoons running around the property were not nice to see, especially while eating.
We would like to thank you for choosing Iberostar Tucan & Quetzal for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon. Best Regards,