Iberostar Waves Tucán - All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Choose dates to view prices

Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Property video
Outdoor wedding area
Lobby sitting area
Breakfast buffet

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Playacar Golf Club
    ‪15 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Premium Room

8.2 out of 10
Very good
(127 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite, Oceanfront

8.0 out of 10
Very good
(18 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

8.6 out of 10
Excellent
(34 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

8.4 out of 10
Very good
(7 reviews)
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Quadruple Room Premium with Beach View

  • 376 sq ft
  • Sleeps 4

Single Room Premium

  • 376 sq ft
  • Sleeps 1

Double Room Premium

  • 376 sq ft
  • Sleeps 4

Single Room Premium with Pool View

  • 376 sq ft
  • Sleeps 1

Double Room Premium with Pool View

  • 376 sq ft
  • Sleeps 4

Suite Junior

  • 409 sq ft
  • Sleeps 1

Suite Junior

  • 409 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 1

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 1

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 4

Single Room Premium with Beach View

  • 376 sq ft
  • Sleeps 1

Double Room Premium

  • 376 sq ft
  • Sleeps 4

Quadruple Room Premium

  • 376 sq ft
  • Sleeps 4

Premium Room, Beachside

9.0 out of 10
Wonderful
(9 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Premium Room, Beachside

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Double Room Premium

  • 376 sq ft
  • Sleeps 1

Double Room Premium

  • 376 sq ft
  • Sleeps 4

Premium Room (Tropical View)

9.0 out of 10
Wonderful
(9 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

  • 409 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Premium with Garden View

  • Sleeps 4

Single Room Premium with Garden View

  • Sleeps 1

Room Premium with Garden View

  • Sleeps 4

Room Premium

  • 376 sq ft
  • Sleeps 4

Room Premium

  • 376 sq ft
  • Sleeps 1

Room Premium

  • 376 sq ft
  • Sleeps 4

Room Premium

  • 376 sq ft
  • Sleeps 4

Quadruple Room Premium with Pool View

  • 376 sq ft
  • Sleeps 4

Suite Junior

  • 409 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 409 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

Located in Playacar, Iberostar Waves Tucán - All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 8 restaurants.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.3 miles
  • Playacar Beach - 6 min walk - 0.4 miles
  • Mahi Golf Course - 10 min walk - 0.5 miles
  • Playacar Golf Club - 15 min walk - 0.8 miles
  • Mayan Ruins of Playacar - 3 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬9 min walk
  • ‪rosa roja - ‬5 min walk
  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬9 min walk
  • ‪Bar Arrecife - ‬12 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Guests of Iberostar Waves Tucán - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Other amenities at this all-inclusive property include a gym, a sauna, and outdoor tennis courts.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free minibar items, coffee makers, and ceiling fans are also standard.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

Can I book all-inclusive rates at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive is an all-inclusive resort and rates come with à la carte meals plus many onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is free cancellation available at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

What can I see close to Iberostar Waves Tucán - All Inclusive?

This property is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Will I be able to park at Iberostar Waves Tucán - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property. Bicycle parking is also available for guests.

Is a spa located at Iberostar Waves Tucán - All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, hydrotherapy, and aromatherapy.

Does Iberostar Waves Tucán - All Inclusive feature a casino?

No, Iberostar Waves Tucán - All Inclusive doesn't have a casino.

Will I find an indoor pool at Iberostar Waves Tucán - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

What amenities will couples enjoy at Iberostar Waves Tucán - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 beach bars, 4 outdoor pools, and 8 restaurants.

Are there hot tubs at Iberostar Waves Tucán - All Inclusive?

No, but this all-inclusive property does have a steam room.

Does Iberostar Waves Tucán - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Iberostar Waves Tucán - All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Will Iberostar Waves Tucán - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Iberostar Waves Tucán - All Inclusive.

Are there connecting rooms at Iberostar Waves Tucán - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Iberostar Waves Tucán - All Inclusive?

The closest major airport to Iberostar Waves Tucán - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.9 mi away (269 minutes by car).

Are there rooms with balconies at Iberostar Waves Tucán - All Inclusive?

Yes, some guestrooms at this all-inclusive property offer a balcony where guests can enjoy ocean or garden views.

Does Iberostar Waves Tucán - All Inclusive offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Iberostar Waves Tucán - All Inclusive.

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1009 reviews
Rating 8 - Good. 271 out of 1009 reviews
Rating 6 - Okay. 87 out of 1009 reviews
Rating 4 - Poor. 46 out of 1009 reviews
Rating 2 - Terrible. 39 out of 1009 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aliaksandr

Stayed 5 nights in Nov 2025

10/10 Excellent

Marina

Stayed 4 nights in Sep 2025

10/10 Excellent

Kalen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view - barely any seaweed! (sept 2025) Staff was not only helpful but an absolute joy. Food was pretty good too - buffet was at times better than the special restaurants but the smokehouse restaurant here is 10/10. i will 100% be back.
Stayed 7 nights in Sep 2025

10/10 Excellent

Victor P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly, enjoyed staying at the Iberostar Tucán. I have stayed at multiple all inclusive hotels throughout the years. But this hotel has to be one of the Best, The buffet is so fresh and so much to choose from. The daily live entertainment is as good as Vegas. There is grilled food prepared daily on the beach, the Eco hotel is beautiful, with variety of animals, monkeys, peacocks, etc. I will definitely return.
Stayed 4 nights in Sep 2025

10/10 Excellent

Patricia

Stayed 3 nights in Sep 2025

10/10 Excellent

Nathan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort especially for families. Staff extremely friendly, rooms clean, lots of activities and wildlife to check out. Highly recommend and will definitely stay again
Stayed 10 nights in Aug 2025

10/10 Excellent

Scila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura completa di ampia scelta di ristorazione, attività grazie ad un'animazione non invasiva ma presente. Mezz'ora a piedi da Quinta avenida o 5 di taxi a tariffa fissa di 10 dollari. Tutto curato e pulito
Stayed 12 nights in Aug 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must visit! This property is beautiful staff is attentive and friendly. Place is so clean and activities and shows daily. OMG and the food!
Stayed 4 nights in Aug 2025

10/10 Excellent

Kellina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Jazmin

Stayed 4 nights in Jul 2025

6/10 Okay

Vlad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Brett

Stayed 2 nights in Aug 2025

10/10 Excellent

Cristo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be going again
Stayed 3 nights in Aug 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, visit the place and form your own opinion. Quite a few reviews were not favorable. But I decided to give this place a try, and boy, am I glad I did. The place was immaculate , and considering how enormous this resort is, that is no mean feat. From the moment we entered the lobby( there are 2 by the way), I fell in love with the place. Staff were so polite and friendly. Dining options were plenty. Some reviews said the rooms were dated, but the rooms we were put up in were pretty good. And clean. The beach was clean. A few weeds here and there which were not much of a problem. A shout out to Aarti who went above and beyond and welcomed us. The only con would be the limited parking spots. We had to drive around a few times before we found 2 spots. Other than that, no complaints whatsoever. Would definitely return as well as recommend to friends and family.
The view from my room
Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Roy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Nice people. Delicious food.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with kind, attentive staff. Our rooms were spotless each day and the grounds are gorgeous. We enjoyed every meal and had top notch service at each restaurant. Beach had some sargassum but the resort seemed to be constantly working to remove it. Only suggestion- our rooms were far from breakfast locations and it would’ve been nice to at least have coffee available closer to beach area.
Stayed 5 nights in Aug 2025

10/10 Excellent

Marisol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live the location, the greenery
Stayed 4 nights in Aug 2025

10/10 Excellent

Matthew

Stayed 5 nights in Aug 2025

10/10 Excellent

Filip

Liked: Cleanliness
Only negative point was the dirty water (sargassum)
Stayed 5 nights in Jul 2025

10/10 Excellent

Nia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family destination. We were pleased with the food offerings and activities. It was fun to see the wildlife wandering around the resort. Staff was very friendly and accommodating.
Stayed 6 nights in Jul 2025

4/10 Poor

Jamie

Disliked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, great food, poor sun bed availability

Food was amazing, the choice of restaurants is fantastic, such variety. Resort with the jungle in the middle was great, we had peacocks walking around us on the beach and at the pool! It’s a beautiful place. Rooms are nice, balconies shaded but slightly dated. Staff are cleaning, painting and gardening all the time keeping the resort at its best. Only let downs were the sun beds are all reserved very early and the staff accept money to reserve them for you. The people next to us one day paid $100 to reserve for 2 weeks. It’s poor. Also, the resort ‘credit’ you receive is actually 25% discount when you spend $100! No kids entertainment in the nights and some things are payable. We would recommend but wouldn’t return due to the sun beds.
Stayed 5 nights in Jul 2025

6/10 Okay

Hugo R

Traveled with family
Liked: Cleanliness, property conditions & facilities
Ok
Stayed 6 nights in Jul 2025

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