We enjoyed the resort surroundings the jungle walk and animals were great. The buildings and grounds were of the Mexican flare we enjoy and the layout of the resort were good. We thought the water features with the fish in it needed more attention and probably more ground staff to go around to police the area. The staff was great and helped anyway they could. Definitely we will make a return trip with other family members with children because there is so much for them to do and always something going on, just a beautiful place.
We loved the food and service. Hotel rooms, lobby, bathrooms and pool were very clean. The entertainment staff was great. We did not like that we couldn’t get plastic bottled water. It was also very difficult to get dinner reservations.
WILD NATURE, ANIMALS, NICE BEACH, VARIETY OF TASTY FOOD. BUT... PPL COMING AFTER LONG FLIGHTS, TIRED, THIRSTY - NO WELCOMING DRINKS OR EVEN SMTH LIKE -PERSON MEETING YOU AND SAYING - WELCOME TO IBEROSTAR!
We liked it so much that we signed up for the membership! The best experience in an all inclusive!!
it was beautiful. I did not like that there was no relief from the heat other then going to your room for some cool air. I did not like eating in an area that was too hot. no air conditioning in any of the bars, buffet area.
The people in the checking desk are so arrogant, my room was dirty and they make u wait exactly until 3 to give u your room, in my case they told me no u have to wait 30mins more.
Overall, a good experience - our 5th time at this resort. My group had 3 rooms...all were good except mine which had HORRIBLE AIR CONDITIONING! Repeated attempts to fix it were unsuccessful. Two room-switches to similar rooms with faulty air were a an unsuccessful hoax by management. Two rooms air were great for my kids. My room never worked - and their proposed solutions were shady! This will be the driving reason we don't return here. Also, I watched the supervisor of the "Select Area" of the beach badger a family to move out of the shade created by one of the select palapas when there was no one sitting there! They had a young daughter and were just searching for some relief from the mid-day sun. He was relentless and rude. This gives some semblance of why this resort hasn't won any awards in 10 years. It's things like this that leave a lasting impression. To the check-in person who took my $200 cash to assure good rooms, the guys who never responded to my repaid requests of the AC and the jerk in the select area, maybe a new role for each of you raking/burying seaweed on the beach would remind you what customer service is all about. You fell well short this time.
Great staff, made us feel very welcoming. Good food choices. Rooms very clean and spacious. Location excellent, we enjoyed all the pools and beautiful beach.
Very nice location. Very beautiful beach . Excellent service
Pool location, to far from rooms. The service was 95 percent excellent from employees
We absolutely loved our stay. Everyone was so helpful and very professional. Our room and entire resort is so clean. I have nothing but good things to say about our stay.
Personnel is fantastic! Property very well maintained. It was my second stay there and I will definitely go back
Located in Playacar, Iberostar Tucan All inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 3.5-star property has 4 outdoor pools along with a free water park and 5 restaurants.
There are ample dining options with 5 onsite restaurants, including Bonsai, which specializes in Japanese cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
All 350 air-conditioned rooms feature free minibar items, balconies, and ceiling fans. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and desks.
Guests of Iberostar Tucan All inclusive have access to 4 outdoor pools, a free water park, and a children's pool. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a fitness center, 2 spa tubs, and a sauna.
We enjoyed the resort surroundings the jungle walk and animals were great. The buildings and grounds were of the Mexican flare we enjoy and the layout of the resort were good. We thought the water features with the fish in it needed more attention and probably more ground staff to go around to police the area. The staff was great and helped anyway they could. Definitely we will make a return trip with other family members with children because there is so much for them to do and always something going on, just a beautiful place.
We loved the food and service. Hotel rooms, lobby, bathrooms and pool were very clean. The entertainment staff was great. We did not like that we couldn’t get plastic bottled water. It was also very difficult to get dinner reservations.
WILD NATURE, ANIMALS, NICE BEACH, VARIETY OF TASTY FOOD. BUT... PPL COMING AFTER LONG FLIGHTS, TIRED, THIRSTY - NO WELCOMING DRINKS OR EVEN SMTH LIKE -PERSON MEETING YOU AND SAYING - WELCOME TO IBEROSTAR!
We liked it so much that we signed up for the membership! The best experience in an all inclusive!!
it was beautiful. I did not like that there was no relief from the heat other then going to your room for some cool air. I did not like eating in an area that was too hot. no air conditioning in any of the bars, buffet area.
The people in the checking desk are so arrogant, my room was dirty and they make u wait exactly until 3 to give u your room, in my case they told me no u have to wait 30mins more.
Overall, a good experience - our 5th time at this resort. My group had 3 rooms...all were good except mine which had HORRIBLE AIR CONDITIONING! Repeated attempts to fix it were unsuccessful. Two room-switches to similar rooms with faulty air were a an unsuccessful hoax by management. Two rooms air were great for my kids. My room never worked - and their proposed solutions were shady! This will be the driving reason we don't return here. Also, I watched the supervisor of the "Select Area" of the beach badger a family to move out of the shade created by one of the select palapas when there was no one sitting there! They had a young daughter and were just searching for some relief from the mid-day sun. He was relentless and rude. This gives some semblance of why this resort hasn't won any awards in 10 years. It's things like this that leave a lasting impression. To the check-in person who took my $200 cash to assure good rooms, the guys who never responded to my repaid requests of the AC and the jerk in the select area, maybe a new role for each of you raking/burying seaweed on the beach would remind you what customer service is all about. You fell well short this time.
