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Recent guest reviews

Excellent Hotel! The staff provided excellent service. The facilities were very clean and well kept. The room was spacious, very clean and quiet. The restaurants were good and reservations were easy to obtain. We will definitely stay here again.

Great service

Lovely staff, better than average food, clean rooms. The A/C in the rooms is not fantastic, but adequate. The music by the pool was a bit much and encouraged some other guests who perhaps should have been in Cancun to be a bit too rowdy. The restaurants were impressive – especially the pianist!

Beautiful grounds and rooms. Very friendly staff. Restaurant choices severely limited blamed on COVID. Food better than average for all inclusive. Mechanical issues seem common as we were locked out of room until they finally replaced the whole lock mechanism. Locked out 4 times in less than 24 hours. Spent 3 1/2 hours waiting to get in. Had no hot water first morning. Was fixed quickly.

Likes: No children, food, restaurants, unlimited drinks, some shows pleasant, elegant decor. Not : Towels are not always available. Huge competition for sitting around the pool. There should be some pleasant soft music and some activity around the pool, upgrading of the rooms needed. Concierges should be more available

I stayed at several hotels in Playacar which are the neighboring hotels to Royal Hideaway. This hotel has old, traditional, royal, outdated feel. The property is kept in great condition, the grounds are nice and simple. It’s a smaller size hotel and the beach is relatively close to any of the villas on the property. The pools are nice and the fact that it’s an adult only hotel without the kids attracts many couples. The crowd for the most part is 50+ with a few younger couples here and there. The staff treats you with utmost respect and attention. What I didn’t like: the rooms themselves. I’ve stayed in much brighter, sun-filled, spacious rooms with large two people jacuzzi’s looking out into the living rooms for a much lower price. I was really disappointed with the quality of food and the quality of restaurants. The choices were limited, some of the restaurants were closed and you had to make reservations ahead of time. I didn’t care for that as I believe there should be no schedules during vacation time. One day I fell asleep and missed my reservation. They couldn’t accommodate me to dine. The organization on the resort is also pretty poor. When I stayed at Sandos, Iberostar, etc I was given the map of the property, a written schedules of restaurants, shows, spa, fitness classes, introduced to the tour guides, etc-etc. right at checkin. Nothing close to that at Royal Hideaway. Activities are limited, super boring resort. To sum up, i am gratefulI but I won’t book again.

Had a great stay! Staff was very nice and room was very clean. Food was good.

Food was excellent. No complaints. Staff extremely friendly and helpful

Beautiful resort and very relaxing. Service, food, room, drinks and all the staff were super.

Very beautiful and relaxing. Service is great and food/drinks are great.

Amazing food, lovely beach, friendly staff and very clean!

Great service. Good food. Great weather. Beautiful property. Pretty beach.

Nice hotel - the staff was excellent - the food was good - it was a little too quiet and a bit smaller than we expected- there wasn't much to do.

Lote Hotelero No 6 Desarollo Playa del Carmen QROO

Hotel highlights

  • Free full breakfast
  • Free WiFi in public areas
  • Free valet and uncovered self parking
  • Onsite dining

Located in Playacar, Royal Hideaway Playacar All Inclusive - Adults only is within a mile (2 km) of sights such as Plaza Paraiso and Paseo del Carmen. This 200-room, 4.5-star hotel welcomes guests with free breakfast, a full-service spa, and an outdoor pool.


Dining

Free full breakfast is served each morning from 7:00 AM to 11:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

Royal Hideaway Playacar All Inclusive - Adults only's 200 rooms are air-conditioned and provide furnished balconies or patios, minibars, and coffee makers. For entertainment, guests can enjoy LCD TVs. Beds sport premium bedding and bathrooms offer slippers. Fans, safes, and phones are also available.


Property features

Royal Hideaway Playacar All Inclusive - Adults only features a full-service spa, an outdoor pool, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 250 per vehicle roundtrip. The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this adults-only hotel include a spa tub, a sauna, and outdoor tennis courts.

Room options

Luxury Room (Relax Pool)

1 King Bed | Sleeps 3

Luxury Room (Sunrise)

1 King Bed | Sleeps 3

Luxury Room (Royal View)

1 King Bed | Sleeps 3

Luxury Room

1 King Bed | Sleeps 3

Guest reviews for Royal Hideaway Playacar All Inclusive - Adults only

Everyone (33) Couples (27) Family (4) Friends (2)
5
Partner Couples

Excellent Hotel! The staff provided excellent service. The facilities were very clean and well kept. The room was spacious, very clean and quiet. The restaurants were good and reservations were easy to obtain. We will definitely stay here again.

By on Aug 2, 2021

Review comment responded on Aug 2, 2021

Dear guests, We would like to thank you for taking the time to share your most recent experience. We are very happy to read we were able to exceed your expectations and you were able to enjoy all of the facilities and services. We hope to see you back very soon! Kind regards, Mariano Casasús Deputy Manager

5
Family Friends

Great service

By on Jul 31, 2021

Review comment responded on Jul 31, 2021

Dear guests, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We are glad to know we were able to exceed your expectations and you have enjoyed all the services and experiences our resort has to offer. We hope to see you back very soon! Kind Regards, Mariano Casasús Deputy Manager

5
Partner Couples

Lovely staff, better than average food, clean rooms. The A/C in the rooms is not fantastic, but adequate. The music by the pool was a bit much and encouraged some other guests who perhaps should have been in Cancun to be a bit too rowdy. The restaurants were impressive – especially the pianist!

By on Jun 11, 2021

Review comment responded on Jun 13, 2021

Dear guest, Thank you so much for making Royal Hideaway Playacar your choice for vacationing and for the time you took out of your day to share us your feedback. We are thrilled to read that we were able to meet your expectations and have shared your comments with the entire team as we know these will mean a great deal to them. We will work with our maintenance team to enhance a more comfortable experience for our guests whenever they are in their rooms Your comments will help others to enjoy the holiday of their dreams and enable us keep on improving the quality of our services. We look forward to serving you again, ensuring in advance of our utmost commitment to making your next stay a memorable one. Warm regards,

4
Family

Beautiful grounds and rooms. Very friendly staff. Restaurant choices severely limited blamed on COVID. Food better than average for all inclusive. Mechanical issues seem common as we were locked out of room until they finally replaced the whole lock mechanism. Locked out 4 times in less than 24 hours. Spent 3 1/2 hours waiting to get in. Had no hot water first morning. Was fixed quickly.

By on May 11, 2021

Review comment responded on May 12, 2021

Dear Mr. JAN LEE, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We are glad to know we were able to exceed your expectations and have enjoyed all that our resort has to offer. Regarding your incidentes, we want to apologize for the time it has taken from your overall experience and we will work closely with all the corresponding departments to evade from happening again. We hope you give us the opportunity to welcome you to the hotel again soon. Kind Regards, Mariano Casasús Deputy Manager

5
Everyone

By on Jan 20, 2020

Review comment responded on Jan 20, 2020

Dear Guest, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Warmest regards!

5
Friends

By on Jan 18, 2020

Review comment responded on Jan 20, 2020

Dear Guest, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Warmest regards!

4
Family

Likes: No children, food, restaurants, unlimited drinks, some shows pleasant, elegant decor. Not : Towels are not always available. Huge competition for sitting around the pool. There should be some pleasant soft music and some activity around the pool, upgrading of the rooms needed. Concierges should be more available

By on Jan 6, 2020

Review comment responded on Jan 6, 2020

Dear Guest, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

5
Everyone

By on Nov 5, 2019

Review comment responded on Nov 5, 2019

Dear Guest, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Warmest regards!

2
Everyone

I stayed at several hotels in Playacar which are the neighboring hotels to Royal Hideaway. This hotel has old, traditional, royal, outdated feel. The property is kept in great condition, the grounds are nice and simple. It’s a smaller size hotel and the beach is relatively close to any of the villas on the property. The pools are nice and the fact that it’s an adult only hotel without the kids attracts many couples. The crowd for the most part is 50+ with a few younger couples here and there. The staff treats you with utmost respect and attention. What I didn’t like: the rooms themselves. I’ve stayed in much brighter, sun-filled, spacious rooms with large two people jacuzzi’s looking out into the living rooms for a much lower price. I was really disappointed with the quality of food and the quality of restaurants. The choices were limited, some of the restaurants were closed and you had to make reservations ahead of time. I didn’t care for that as I believe there should be no schedules during vacation time. One day I fell asleep and missed my reservation. They couldn’t accommodate me to dine. The organization on the resort is also pretty poor. When I stayed at Sandos, Iberostar, etc I was given the map of the property, a written schedules of restaurants, shows, spa, fitness classes, introduced to the tour guides, etc-etc. right at checkin. Nothing close to that at Royal Hideaway. Activities are limited, super boring resort. To sum up, i am gratefulI but I won’t book again.

By on Sep 11, 2019

Review comment responded on Sep 12, 2019

Dear Guest: Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

5
Everyone

By on Sep 9, 2019

Review comment responded on Sep 10, 2019

Dear Guest: Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Royal Hideaway Playacar All Inclusive - Adults only

Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO 77710
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