Skip to main content
Beginning of main content

Recent guest reviews

Likes: No children, food, restaurants, unlimited drinks, some shows pleasant, elegant decor. Not : Towels are not always available. Huge competition for sitting around the pool. There should be some pleasant soft music and some activity around the pool, upgrading of the rooms needed. Concierges should be more available

I stayed at several hotels in Playacar which are the neighboring hotels to Royal Hideaway. This hotel has old, traditional, royal, outdated feel. The property is kept in great condition, the grounds are nice and simple. It’s a smaller size hotel and the beach is relatively close to any of the villas on the property. The pools are nice and the fact that it’s an adult only hotel without the kids attracts many couples. The crowd for the most part is 50+ with a few younger couples here and there. The staff treats you with utmost respect and attention. What I didn’t like: the rooms themselves. I’ve stayed in much brighter, sun-filled, spacious rooms with large two people jacuzzi’s looking out into the living rooms for a much lower price. I was really disappointed with the quality of food and the quality of restaurants. The choices were limited, some of the restaurants were closed and you had to make reservations ahead of time. I didn’t care for that as I believe there should be no schedules during vacation time. One day I fell asleep and missed my reservation. They couldn’t accommodate me to dine. The organization on the resort is also pretty poor. When I stayed at Sandos, Iberostar, etc I was given the map of the property, a written schedules of restaurants, shows, spa, fitness classes, introduced to the tour guides, etc-etc. right at checkin. Nothing close to that at Royal Hideaway. Activities are limited, super boring resort. To sum up, i am gratefulI but I won’t book again.

Had a great stay! Staff was very nice and room was very clean. Food was good.

Food was excellent. No complaints. Staff extremely friendly and helpful

Beautiful resort and very relaxing. Service, food, room, drinks and all the staff were super.

Very beautiful and relaxing. Service is great and food/drinks are great.

Amazing food, lovely beach, friendly staff and very clean!

Great service. Good food. Great weather. Beautiful property. Pretty beach.

Nice hotel - the staff was excellent - the food was good - it was a little too quiet and a bit smaller than we expected- there wasn't much to do.

Just arrived home from a six day stay at RH. My daughter and I were there to celebrate her graduation from college. My daughter asked for an adults only, relaxing resort where she could prepare for her boards. This place totally fit the bill. I could go on and on about the staff here. I cannot point out any specific people because each an every one of them is there to ensure you achieve your dream vacation. I’ve never seen a group of people that are all collectively pleasant and hard working. We prefer Mexico vacations for this reason. We’ve been all over Mexico and we can always find a thorn in a bed of roses, but not at this place. We were upgraded to a view room just because of the reason we were there. We found the room to be comfortable, spacious with awesome beds. We lacked nothing. Wi-fi was excellent throughout the property. Restaurants were also top notch. And we positively loved tea time. We are huge tea drinkers. This resort also had the best beach of all the resorts we’ve been to in MX. Clean, white sand with turquoise waters. On a personal note, my daughter and I traveled alone. I loved that they tracked us whenever we left the resort. They would document which cab driver we left with and our departure times. We also shared with them our plans for the day. My husband wasn’t thrilled that we were traveling without him, but we wanted a truly special mommy/daughter trip and RH helped to accomplish that. I never once felt unsafe and would consider a solo trip.

Food is great for an all inclusive. Tropical drinks are poor. Beach is great. Room temperature is too hot and can't be controlled so sleep quality was poor. Walkways are slippery and dangerous when wet - we slipped and fell often. The concierge was rarely available. Communication with management prior too arrival was poor. They tried to bill us twice.

For a Leading Hotel of the world, the service was lacki g. Room service was wrong most of the mornings and pool service was slow

I had the presidential suite excellent view and beautiful People.

Lote Hotelero No 6 Desarollo Playa del Carmen QROO

Hotel highlights

  • Free full breakfast
  • Free WiFi in public areas
  • Free valet and uncovered self parking
  • Onsite dining

Located in Playacar, Royal Hideaway Playacar All Inclusive - Adults only is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 200-room, 4.5-star property welcomes guests with free breakfast, a full-service spa, and an outdoor pool.


Dining

Free full breakfast is served each morning from 7:00 AM to 11:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

Royal Hideaway Playacar All Inclusive - Adults only's 200 rooms are air-conditioned and provide balconies, minibars, and coffee makers. For entertainment, guests can enjoy LCD TVs. Beds sport premium bedding and bathrooms offer slippers. Free bottled water, fans, and safes are also available.


Property features

Royal Hideaway Playacar All Inclusive - Adults only features a full-service spa, an outdoor pool, and a health club. Free valet and self parking are available, and there's also an airport shuttle for a fee. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this adults-only property include a spa tub, a sauna, and outdoor tennis courts.

Room options

Luxury Room (Royal view)

1 King Bed | 2 Double Beds | Sleeps 2

Luxury Single Room (Royal view)

1 King Bed | Sleeps 1

Luxury Room (Relax pool)

1 King Bed | 2 Double Beds | Sleeps 2

Luxury Single Room (Relax pool)

1 King Bed | Sleeps 1

Guest reviews for Royal Hideaway Playacar All Inclusive - Adults only

Everyone (33) Couples (33) Family (2) Friends (4) Other (2)
5
Everyone

By on Jan 20, 2020

Review comment responded on Jan 20, 2020

Dear Guest, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Warmest regards!

5
Friends

By on Jan 18, 2020

Review comment responded on Jan 20, 2020

Dear Guest, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Warmest regards!

4
Family

Likes: No children, food, restaurants, unlimited drinks, some shows pleasant, elegant decor. Not : Towels are not always available. Huge competition for sitting around the pool. There should be some pleasant soft music and some activity around the pool, upgrading of the rooms needed. Concierges should be more available

By on Jan 6, 2020

Review comment responded on Jan 6, 2020

Dear Guest, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

5
Everyone

By on Nov 5, 2019

Review comment responded on Nov 5, 2019

Dear Guest, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Warmest regards!

2
Everyone

I stayed at several hotels in Playacar which are the neighboring hotels to Royal Hideaway. This hotel has old, traditional, royal, outdated feel. The property is kept in great condition, the grounds are nice and simple. It’s a smaller size hotel and the beach is relatively close to any of the villas on the property. The pools are nice and the fact that it’s an adult only hotel without the kids attracts many couples. The crowd for the most part is 50+ with a few younger couples here and there. The staff treats you with utmost respect and attention. What I didn’t like: the rooms themselves. I’ve stayed in much brighter, sun-filled, spacious rooms with large two people jacuzzi’s looking out into the living rooms for a much lower price. I was really disappointed with the quality of food and the quality of restaurants. The choices were limited, some of the restaurants were closed and you had to make reservations ahead of time. I didn’t care for that as I believe there should be no schedules during vacation time. One day I fell asleep and missed my reservation. They couldn’t accommodate me to dine. The organization on the resort is also pretty poor. When I stayed at Sandos, Iberostar, etc I was given the map of the property, a written schedules of restaurants, shows, spa, fitness classes, introduced to the tour guides, etc-etc. right at checkin. Nothing close to that at Royal Hideaway. Activities are limited, super boring resort. To sum up, i am gratefulI but I won’t book again.

By on Sep 11, 2019

Review comment responded on Sep 12, 2019

Dear Guest: Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

5
Everyone

By on Sep 9, 2019

Review comment responded on Sep 10, 2019

Dear Guest: Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

5
Family

Had a great stay! Staff was very nice and room was very clean. Food was good.

By on Jul 6, 2019

Review comment responded on Jul 6, 2019

Dear Guest, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

5
Everyone

By on Jun 30, 2019

Review comment responded on Jul 1, 2019

Dear Guest, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Warmest regards!

5
Partner Couples

Food was excellent. No complaints. Staff extremely friendly and helpful

By on Mar 11, 2019

Review comment responded on Mar 29, 2019

Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

5
Partner Couples

Beautiful resort and very relaxing. Service, food, room, drinks and all the staff were super.

By on Feb 21, 2019

Review comment responded on Feb 21, 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Royal Hideaway Playacar All Inclusive - Adults only

Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO 77710
url importing http://www.orbitz.com/Playa-del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive---Adults-only.h470879-p2.Hotel-Reviews
There was an error importing /Playa-del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive---Adults-only.h470879-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Playa-del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive---Adults-only.h470879-p2.Hotel-Reviews