Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property
Luxury property on the beach, with 15 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Interior
Sauna, hot tub, steam room, Turkish bath, body treatments, mud baths
20 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Water park

Popular amenities

  • Bar

Explore the area

Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xenses Park
    ‪17 min walk‬
  • Xplor Theme Park
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room (Swim Up Garden)

9.0 out of 10
Wonderful
(16 reviews)
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View

9.2 out of 10
Wonderful
(28 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite River

9.0 out of 10
Wonderful
(80 reviews)
  • 657 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1356.3 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite River Adults

9.6 out of 10
Exceptional
(7 reviews)
  • 640 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (Master)

  • 1356 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite (River Jump)

  • 640 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • 640 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (Garden Spa)

9.2 out of 10
Wonderful
(12 reviews)
  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (Spa)

  • 1352 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Adults

  • 1352 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Suite Garden

8.6 out of 10
Excellent
(74 reviews)
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, Oceanfront (Adults)

  • 570 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite with River View

  • River view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Superior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Luxury with Garden View

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Junior with River View

  • River view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Premium with Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Luxury with River View

  • River view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite with Garden View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Superior with Garden View

  • Sleeps 4

Suite with Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 King Beds

Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Premium with River View

  • River view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite Standard with River View

  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Hotel Xcaret Mexico - All Parks / All Fun Inclusive places you next to Cenote Santa Cruz and a short stroll from other popular sights like Xenses Park. This 1800-room, 5-star property has 15 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Ferry to Cozumel - 5 min drive - 1.4 miles
  • Playacar Golf Club - 10 min drive - 5.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools
Guests of Hotel Xcaret Mexico - All Parks / All Fun Inclusive have access to a full-service spa, 15 outdoor pools, and an indoor pool. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach property include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find flat-screen TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and slippers, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other amenities include indoor private hot tubs, free minibar items, and balconies.
An outdoor tennis court and complimentary bicycles are featured at the property. 15 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Korean, Spanish

Similar properties

Property amenities

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Handrails in stairways (40 inches high)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 10 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 3000 per pet, per stay
  • Dogs only
  • Pet weight must not exceed 22 lbs per pet
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive has all inclusive rates that come with all meals and onsite activities included. Activities include snorkeling and kayaking.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of Jul 30, 2025, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on Aug 26, 2025 start from $865.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

What's there to do close to Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

This property is located in Playa del Carmen, just steps from Cenote Santa Cruz. You'll also find Xcaret Eco Theme Park and Xplor Theme Park within a short drive.

Will I be able to park at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, Swedish massages, hydrotherapy, and reflexology.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a casino?

No, Hotel Xcaret Mexico - All Parks / All Fun Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, this property has an indoor pool along with 15 outdoor pools.

What will couples enjoy most about a stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 15 outdoor pools, 2 poolside bars, and a beachfront restaurant.

Are there hot tubs at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Xcaret Mexico - All Parks / All Fun Inclusive has 20 restaurants, and serves free full breakfasts each morning.

Will Hotel Xcaret Mexico - All Parks / All Fun Inclusive allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Xcaret Mexico - All Parks / All Fun Inclusive for a fee of MXN 3000 per pet, per stay.

Are there connecting rooms at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

The closest major airport to Hotel Xcaret Mexico - All Parks / All Fun Inclusive is Cozumel Intl. Airport (CZM), which is 18.3 mi away (253 minutes by car).

Are there rooms with balconies at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, every guestroom at Hotel Xcaret Mexico - All Parks / All Fun Inclusive comes with a balcony with some featuring ocean or garden views.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 874 out of 1244 reviews
Rating 8 - Good. 130 out of 1244 reviews
Rating 6 - Okay. 86 out of 1244 reviews
Rating 4 - Poor. 61 out of 1244 reviews
Rating 2 - Terrible. 93 out of 1244 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Sandra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room service was terrible would say 160 minutes and would show up either 3 hours later or not at all. Restaurants ran out of food and were on opposite sides of resort. Too many rooms, terrible service and super expensive.
Stayed 4 nights in Jul 2025

8/10 Good

LUCERO

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Todo esta muy bonito. Pero la comida necesita mas variedad y sabor.. mas meseros que atiendan mas rapido
Stayed 5 nights in May 2025

6/10 Okay

Andreina

Stayed 2 nights in Apr 2025

8/10 Good

Hui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice environment, parks are fun. food was soso. hard to get a reservation for popular restaurants. the buffet needs improvement
Stayed 2 nights in Apr 2025

10/10 Excellent

Kwame L

Liked: Cleanliness, staff & service, property conditions & facilities
Truly paradise ! Iur
Stayed 4 nights in Apr 2025

10/10 Excellent

DORIAN

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place need to go back
Stayed 4 nights in Feb 2025

10/10 Excellent

Marina

Stayed 4 nights in Apr 2025

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Staff is excellent and the food options are fantastic. For an all inclusive the options and quality was top notch!
Stayed 5 nights in Apr 2025

10/10 Excellent

Kimberly Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the Xcaret parks were included.
Stayed 4 nights in Apr 2025

10/10 Excellent

Asiia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time out of many trips to Mexico when we didn't want to leave hotel premises. There's so much walkable territory with gorgeous sites, river, island, multiple dining options including Michelin star restaurant. The kids loved the vacation and swim up suite connected with kids pool and slide. Tequila was great, grasshoppers still stuck between teeth, and the photos showcase natural beauty beyond description. Convenient closeness to all x-parks and shuttle between them was an awesome add on. We will be back.
Stayed 9 nights in Apr 2025

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Wendoli Brito

Stayed 6 nights in Apr 2025

8/10 Good

jennifer, Ann Arbor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, but don’t agree to the promotional breakfast.
Stayed 6 nights in Apr 2025

10/10 Excellent

Enrique Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Dishita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. Easily one of our best vacations ever. Everything was great, weather, location, beautiful landscapes in the middle of nature, all the fun activities at the parks. Food too was excellent, we loved eating at Bio, their all vegan restaurant. Hospitality was top notch. Xenses, Xplor and Xelha are must do parks. Hope to visit again in the future when Xavage their other park opens up.
Stayed 4 nights in Apr 2025

4/10 Poor

Simone

Stayed 4 nights in Apr 2025

6/10 Okay

Igor

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Grounds were fairly nice, hotel room was decent (we upgraded at cost on site for ocean view) Food was average/risky Our checking in process was delayed by one hour just so they can try to sell us time share even though we indicated they we have a short stay a number of times Staff (concierge) handling of food poisoning/TD was inconsiderate, unhelpful and unemphatetic Restaurant and grounds staff were great Cancellation of dinner 24 hours ahead was with threats of extra charge by concierge Administration was ‘delighted’ about hotel issues and challenges and food poisoning/TD Follow up email presented in an aura of poor customer experience and use of bad math/stats to refute factual issues Parks were OK but not all of us could go because of food poisoning /TD Overall - average to below average experience and negative value for money, would not come back until issues resolved, quality improved to meet price point
Stayed 3 nights in Apr 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
What an incredIble stay! So much to do and so beautiful.
Stayed 7 nights in Apr 2025

10/10 Excellent

pingting

Stayed 5 nights in Apr 2025

10/10 Excellent

Milton

Liked: Cleanliness, amenities
E
Stayed 3 nights in Feb 2025

10/10 Excellent

Yesica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was relaxing
Stayed 2 nights in Apr 2025

4/10 Poor

Troy, Arab

Traveled with partner
Liked: Cleanliness, amenities
This was our third stay at the resort. Times before were awesome experiences. This trip things have changed. Check-in was extremely too slow. We booked through Expedia for a king bed room, during check-in the clerk informed us our room number and two twin beds. We brought it to his attention only to be told that was a request that you cannot specify a specific room, even though we purchased a king bed room. He stalled for an extended amount of time "looking for a king room" only to find one in E Building near the kids pool or another some place else for more money. We did end up in a king room eventually. After check-in we had to talk with the Concierge to "plan" our stay and eventually having to listen to the sales pitch for membership. We explained to the young lady that we had been there before and knew what we wanted to do and we was not interested in membership. Her attitude with us changed after we went into the bar area and refused her offers for drinks. I know how that little scheme works. When we finally made it to our room, we turned on the do not disturb light so that our stuff didn't get messed with or stolen. Next day we left and returned to a made bed and all of our stuff moved and rearranged. We asked for clean towels that never came, so we had to go find towels own our own. We suffered through two wedding parties, late into the night. Very disrespectful to all the other guest just to cater to a few guest paying ridiculous amounts of money.
Stayed 3 nights in Apr 2025

6/10 Okay

Lecnier

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Terrible service, we arrived around noon at the front desk, at 4 pm rooms weren’t ready yet we got it pass 6 pm, the A/C on my room had issues, we slept two nights really uncomfortable cuz the room was to hot, staff on the phone was very rude, by the third day and after explaining to someone the issue was on the thermostat not on the cooling unit they approved a room change, on the front desk they told us to goto the new room and wait for our baggage, this was at 10 pm, at 11:15 pm I had to call and ask for our luggage and they told me they didn’t have any room movement request, very disappointed with the staff at this resort
Stayed 4 nights in Mar 2025

10/10 Excellent

abeer

Stayed 4 nights in Mar 2025