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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
Luxury hotel on the beach, with free water park
VIP Access

Choose dates to view prices

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Relax with a drink at the bar, surrounded by a unique bamboo ceiling and patterned tile floor.
Enjoy stunning ocean views from spacious balconies and terraces, overlooking a vibrant pool area.
Experience the underwater world of SpongeBob SquarePants at this vibrant water park attraction featuring iconic characters.
Experience a vibrant and contemporary lobby with a unique pineapple sculpture, cozy seating areas, and a well-stocked library.
Enjoy meals in a serene outdoor setting with tables and chairs overlooking a water park.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • All inclusive
  • Bar
  • Room service

Explore the area

View in a map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪9 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Puerto Morelos Beach
    ‪18 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Big Kahuna Suite

Relax in this stylish living room with a flat-screen TV, comfortable sofa, and vibrant artwork.

Big Kahuna Suite

  • 1163 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Relax in comfort with a sofa, flat-screen TV, and unique lamp.

Lair Suite

  • 1163 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Enjoy a spacious room with a large bed, sofa, and kitchenette, offering a city view.

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(60 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Enjoy a spacious room with a large bed, sofa, and kitchenette, offering a city view.

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Relax in a stylishly designed room with a comfortable bed, seating area, and large window.

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Relax in a stylishly designed room with a comfortable bed, seating area, and large window.

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Relax in a stylishly designed room with a comfortable bed, seating area, and large window.

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(83 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Enjoy a spacious room with a large bed, sofa, and kitchenette, offering a city view.

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Relax in a stylishly designed room with a comfortable bed, seating area, and large window.

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Cozy retreat with a vibrant accent wall, a neatly made bed, and a unique nightstand featuring a SpongeBob SquarePants design.

Pineapple Suite

  • 1163 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite with Sea View

Enjoy ocean views from the comfort of this nautical-themed room, featuring two beds and a cozy seating area.

Suite with Sea View

  • 1377 sq ft
  • Sea view
  • Sleeps 4

View all photos for Suite with Sea View

Relax in a stylish room with a large bed, flat-screen TV, and ocean views through a large window.

Suite with Sea View

  • 1377 sq ft
  • Sea view
  • Sleeps 4

View all photos for Suite Premium with Pool View

Relax in a spacious room with a large bed, seating area, and ocean views from the balcony.

Suite Premium with Pool View

  • 2368 sq ft
  • Sleeps 7

View all photos for Suite Standard with Sea View

Enjoy ocean views from the large window in this nautical-themed room, featuring two single beds and colorful artwork.

Suite Standard with Sea View

  • 581 sq ft
  • Sea view
  • Sleeps 5

View all photos for Suite with Sea View

Relax in this stylish room with a large bed, dining area, and modern bathroom.

Suite with Sea View

  • 1377 sq ft
  • Sea view
  • Sleeps 8

View all photos for Suite Superior with Sea View

Enjoy ocean views from the balcony, featuring two beds with nautical-themed bedding and a large window.

Suite Superior with Sea View

  • 581 sq ft
  • Sea view
  • Sleeps 5

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Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Playa del Carmen
  • Pool
  • Hot Tub
  • All inclusive
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9.4 out of 10, Exceptional, 392 reviews
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About the neighborhood

Playa del Carmen

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive places you within a 10-minute drive of Cirque du Soleil Boutique at Vidanta Riviera Maya and Playa Paraiso Golf Course. This 280-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a free water park, and 6 restaurants.

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 9 min drive - 4.2 miles
  • Puerto Morelos Town Square - 17 min drive - 8.3 miles
  • Ojo de Agua Beach - 17 min drive - 8.3 miles
  • Maroma Beach - 17 min drive - 7.5 miles
  • Puerto Morelos Beach - 18 min drive - 10.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬12 min drive
  • ‪Huama - ‬12 min drive
  • ‪El Mar y Tierra - ‬9 min drive
  • ‪Limon y Sal - ‬12 min drive
  • ‪Don Miquel - ‬10 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Luxury hotel on the beach, with free water park
Guests of Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have access to a full-service spa, a free water park, and an outdoor pool. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include a lazy river, a children's pool, and a 24-hour gym.
Smart TVs come with satellite channels, and free WiFi keeps guests connected. Memory foam beds are dressed in Frette Italian sheets and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and toothbrushes and toothpaste. Other standard amenities include free minibar items, furnished balconies, and sitting areas.
A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Náay Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.
Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Frequently asked questions

Can I book all-inclusive options at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include cooking classes, Pilates, and dance classes.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

As of Aug 10, 2025, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive on Aug 24, 2025 start from $635.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What is there to do close to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

This hotel is located in Playa del Carmen, close to Maroma Beach, Cirque du Soleil Boutique at Vidanta Riviera Maya, and Puerto Morelos Town Square. You'll also find Playa Paraiso Golf Course and Paradise Beach within a short drive.

Is there parking available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yes, self parking is offered for free at the hotel.

Is there a spa at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Náay Spa is the hotel's spa and services include sports massages, deep-tissue massages, couples treatments, and body wraps.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a casino?

No, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive doesn't have a casino.

Is there an indoor pool at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, 2 swim-up bars, and 6 restaurants.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive feature a restaurant that includes a breakfast menu?

No, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive doesn't have a restaurant that serves breakfast.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

The closest major airport to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is Cancun Intl. Airport (CUN), which is 20 mi away (31 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 19.6 mi away.

Can I book a room with a balcony at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yes, every guestroom at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive comes with a furnished balcony with some featuring ocean views.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive host weddings?

Take advantage of the wedding venue at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive if you plan to say "I do" during your trip.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 642 out of 1109 reviews
Rating 8 - Good. 197 out of 1109 reviews
Rating 6 - Okay. 118 out of 1109 reviews
Rating 4 - Poor. 67 out of 1109 reviews
Rating 2 - Terrible. 85 out of 1109 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
the entire resort including water park was totally amazing
Stayed 4 nights in Jul 2025

10/10 Excellent

Rafael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks, live music options
Stayed 4 nights in Apr 2025

10/10 Excellent

Chrystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort, will definitely be going back. Alex that works in the Italian restaurant is the best.
Stayed 4 nights in Feb 2025

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This place is great for kids but it's expenisve. My room balcony/pool area was dirty like they forgot to clean it. There was trash from a previous guest and the furniture was stained and filthy. For the price you are paying, I expected everything to be up to par.
Stayed 4 nights in Apr 2025

10/10 Excellent

Marylu, Valencia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is a great hotel for families and kids. The only issues is they say all include but everything is a up charge, they try to get you to pay more for everything . The water park is great for kids and adults making it a very fun family vacation. The food is decent overall.
Stayed 3 nights in Jan 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Farhia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Sharon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families with kids of all ages.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aaron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was always very clean and tended to. Only down fall was no information about how to get our pictures the resort took and scanned onto our wrist bands.
Stayed 4 nights in Apr 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Alton Glaspie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall.
Stayed 4 nights in Apr 2025

6/10 Okay

Ariel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Camila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Resort!
Stayed 3 nights in Mar 2025

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for families with toddlers
Stayed 4 nights in Mar 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Lots to keep kids engaged and entertained. The pools in the room were ice cold though. And the water park was crowded due to being open to the public. Good luck finding seating.
Stayed 5 nights in Apr 2025

4/10 Poor

Katherine Marie

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterpark is fun (for one day). Hotel pool and beach are terrible. The beach is basically non-existent. The main hotel pool is horrible, basically an extended pool off of the main floor rooms. You feel like you are swimming in people's private areas. No service at the pool or beach. If you want to visit this hotel. I suggest just paying for a day pass for the waterpark and staying somewhere else. The breakfast restaurant felt more like an overcrowded noisy public cafeteria than a resort restaurant.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jeremy David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our time there.
Stayed 8 nights in Apr 2025

6/10 Okay

nakia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food was soo BADDDDD !! I mean room service is what i lived off of for 5 days ! I Hated the shuttle !!!!”Wet or dry ride same shuttle and now your butt is wet ! No entertainment or even music by the pool . I i didnt always want to go to waterpark or lobby! I didnt like room floor getting slippery i fell .
Stayed 5 nights in Mar 2025

8/10 Good

Brittney Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Olga, Federal way

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is so nice I enjoy everything there the rooms are so clean the park everything was just perfect.
Stayed 2 nights in Mar 2025

10/10 Excellent

Armando De La

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and kind. Everything was clean and beautiful
Stayed 4 nights in Mar 2025

2/10 Terrible

ivan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a charge of 282.00 usd chare for my son afther i had paid 2,500. For a family 0f 4 for 2 nights. It was a gift for my sons birthday. I knew he was gana be 13th. The resort charged in cash when checking in. I tried to contact expedia but no response to try and get my refund back. Resort manager said as long as expedia calls us. We will give you your money back.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lanny L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent. I liked that the hotel was away from the water park. The views were beautiful. So kid friendly, my kids favorite vacation so far.
Stayed 7 nights in Mar 2025

6/10 Okay

ramesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 6 nights in Mar 2025

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El Dorado Seaside Palms, Catamaran, Ecoturistic Ranch , All & More Inclusive - Adults Only
Dreams Sapphire Resort & Spa - All Inclusive
Dreams Jade Resort & Spa - All Inclusive
Hotel Pier Bacalar - All Inclusive
Dreams Natura Resort & Spa - All Inclusive
TRS Yucatan Hotel - Adults Only - All Inclusive
Moon Palace Nizuc - All inclusive
Occidental Cozumel - All Inclusive
Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
Akumal Bay Beach & Wellness Resort - All Inclusive
Hilton Cancun, an All-Inclusive Resort
Hotel Riu Palace Costa Mujeres - All Inclusive
Mia Reef Isla Mujeres - All Inclusive
Haven Riviera Cancun - All Inclusive - Adults Only
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All
Moon Palace Cancun - All Inclusive
Barceló Maya Riviera - Adults Only - All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive
Hyatt Ziva Riviera Maya - All Inclusive
Iberostar Waves Cozumel - All Inclusive
Secrets Akumal Riviera Maya - Adults Only - All Inclusive
Majestic Elegance Costa Mujeres – All Inclusive