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Recent guest reviews

Friendly staff. Perfect location.quiet location , even though we are few steps from all the action. Small beach. A lot of boat at the beach, makes challenging to swim.

I loved it!

It’s very cozy and quiet

The hotel is very unique and affordable. The views of the ocean and pool stepping out from the room are really nice and also like that is walking distance from 5th ave, staff was friendly. Overall, my family and I enjoy the stay.

This hotel was absolutely perfect for my solo trip to Playa Del Carmen! The hotel staff were extremely nice and helpful. The room was the perfect size, clean, and had kitchen appliances, everything you’d need for your stay. My FAVORITE part of the room was the hammock overlooking the balcony to the ocean view. The location was perfect, just a short walk to all of the activities, restaurants, etc. I would 10/10 recommend this hotel for anyone visiting Playa Del Carmen.. thank you for the great stay!

Parking is a hassell, but overall if you are staying for a short period of time it is a great place!

The place is good all around for the price. Friendly staff and lots of restaurants and activity very close.

The onsite staff were very friendly and accommodating. Location was very good. Very walkable for shopping and restaurants. Would stay there again.

It’s just old and the seaweed smell was horrible!.

Nice place , y lo recomiendo .

We loved are stay staff is awesome!! Thanks for everything we will be back!!

..

We loved our stay in Playa, the hotel is really good but the beach has Sargaso, so you can’t really enjoy the beach unless you go somewhere else. Other than that Mr. Lazaro de Security Guard was very helpful, resourceful and very kind to us.

Wonderful room, panoramic views of ocean from front and side. Huge private balcony with hammock and seating area. Good, hot breakfast brought to your room. No other dining on site, however there is a small restaurant next-door. That didn’t bother me because there were many many dining options within walking distance. I like the fact that I could keep the blinds open at night due to the angle and privacy and I could wake up to the ocean in the morning. My room which was oceanfront was a little pricey, but I would stay there again if my budget would allow.

The staff was very friendly and helpful!

1st Avenue Bis Playa del Carmen QROO

Hotel highlights

  • Steps from Playa del Carmen Main Beach and Quinta Avenida
  • Free WiFi in rooms and public areas
  • Private beach
  • Outdoor pool

Located in Downtown Playa del Carmen, Playa Palms Beach Hotel is next to popular attractions like Playa del Carmen Main Beach and Quinta Avenida. This 39-room, 4-star aparthotel has a private beach along with an outdoor pool and free in-room WiFi.


Dining

Start weekdays with continental breakfast, available for a fee from 7:00 AM to 11:00 AM.


Rooms

Each apartment is soundproofed and features a kitchenette and a furnished balcony or patio. Guests can expect to find free WiFi and a 32-inch flat-screen TV with cable channels. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an espresso maker, free bottled water, and a ceiling fan.


Property features

Renovated in 2017, Playa Palms Beach Hotel offers a private beach, an outdoor pool, and free WiFi in public areas. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 100 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and luggage storage. Other amenities at this beach aparthotel include laundry facilities and a garden.

Room options

Ocean Front Studio

1 Queen Bed | Sleeps 3

Apartment, 1 Bedroom, Partial Sea View

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Penthouse

1 Queen Bed and 1 Twin Bed | Sleeps 3

Family Room

1 King Bed and 2 Queen Beds | Sleeps 6

Guest reviews for Playa Palms Beach Hotel

Everyone (41) Couples (14) Family (11) Friends (1)
4
Family

Friendly staff. Perfect location.quiet location , even though we are few steps from all the action. Small beach. A lot of boat at the beach, makes challenging to swim.

By , from West Yarmouth on Apr 6, 2024

Review comment responded on Apr 11, 2024

We appreciate having chosen Playa Palms for your stay in Playa del Carmen, we hope to return soon. Thank you for your kind comments.

5
Everyone

I loved it!

By on Feb 9, 2024

5
Everyone

It’s very cozy and quiet

By on Aug 15, 2023

Review comment responded on Sep 3, 2023

Thank you for taking the time to rate your stay at Playa Palms, we are happy to welcome you and hope it was a pleasant stay for you. The Playa Palms team looks forward to seeing you soon!

4
Family Family with small children

The hotel is very unique and affordable. The views of the ocean and pool stepping out from the room are really nice and also like that is walking distance from 5th ave, staff was friendly. Overall, my family and I enjoy the stay.

By on Jul 15, 2023

Review comment responded on Jul 22, 2023

Thank you for taking the time to rate your stay at Playa Palms, we are happy to welcome you and hope it was a pleasant stay for you. The Playa Palms team looks forward to seeing you soon!

4
Everyone

By on May 29, 2023

Review comment responded on Jun 24, 2023

Gracias por tomarse el tiempo de calificar su estancia en Playa Palms, estamos contentos de recibirlos y deseamos que haya sido una estancia agradable para ustedes. El equipo de Playa Palms los espera pronto!

5
Everyone

This hotel was absolutely perfect for my solo trip to Playa Del Carmen! The hotel staff were extremely nice and helpful. The room was the perfect size, clean, and had kitchen appliances, everything you’d need for your stay. My FAVORITE part of the room was the hammock overlooking the balcony to the ocean view. The location was perfect, just a short walk to all of the activities, restaurants, etc. I would 10/10 recommend this hotel for anyone visiting Playa Del Carmen.. thank you for the great stay!

By on May 2, 2023

Review comment responded on May 20, 2023

Kiara we are very happy to read about your experience with the staff, the hotel and its amenities, as we wish you to come back soon and continue to meet your expectations and improve them!

5
Partner Couples

Parking is a hassell, but overall if you are staying for a short period of time it is a great place!

By on Apr 28, 2023

Review comment responded on May 20, 2023

The Playa Palms team is very happy to serve you, thank you for your comments, come back soon.

5
Partner Couples

The place is good all around for the price. Friendly staff and lots of restaurants and activity very close.

By on Mar 30, 2023

Review comment responded on Apr 5, 2023

For the Playa Palms team it is very important that your stay is pleasant and comfortable, it is a pleasure to serve you and we hope that you will return to Playa del Carmen soon and be your first choice.

5
Everyone

The onsite staff were very friendly and accommodating. Location was very good. Very walkable for shopping and restaurants. Would stay there again.

By on Mar 27, 2023

Review comment responded on Mar 29, 2023

Thank you for taking the time to rate your stay at Playa Palms, we are happy to welcome you and hope it was a pleasant stay for you. The Playa Palms team looks forward to seeing you soon!

5
Everyone

By on Mar 26, 2023

Review comment responded on Apr 15, 2023

The Playa Palms team is very happy to serve you, thank you for your comments, come back soon.

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