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Recent guest reviews

The pool was beautiful, although it only has direct sun for a short time each day. The private beach was nice; smaller than I thought it would be but still nice with lounge chairs, pillows, umbrellas and some shade from the palms. Unfortunately the beach was eroded in Dec. when we were there so you couldn't walk along the beach. One disappointment was there was no restaurant and 2 bars as shown on the Orbitz website. Definitely an error because the staff confirmed they never had those. But we were close to many choices so that was ok. The patio/balconies at each room were very enjoyable and we were served breakfast there if we chose and that was really nice. Food was good and reasonably priced. We plan to go there again.

Reception was great! Last second booking due to original booking down the rode was awful! Blue Palms Condos had no power and water and refused to refund ! Never go there. This place was great. Rooms clean and great view over the water. Only thing is hotel staff is loud at night. Also they provide espresso maker but no pods. Would recommend and go again

Excellent all around! Clean, friendly staff, beautiful landscape. I couldn’t have been more pleased with my stay.

Close by main strip and beach. But can’t use beach to swim because of fishing boats. Also to many mosquitoes and pigeons. Breakfast was not that great and towels look old. They need to replace with new ones. Don’t think I will stay there anymore.

Bed was horrible !!! The ceiling was leaking the sink was blocked most of the time not every day they gave us fresh shampoo They use in a very bad towels they already old and need to be Replaced beach towel and shower towel One day they just didn’t bring breakfast just because Even when we ask several of time to fix the leak from the ceiling they came they always show up but never fix it Almost nobody from the stuff speak English The people that was responsible to clean the room did a decent job they even left a towel which shapes every day different shape which was very nice and funny but other than that unfortunately they didn’t put shampoo or collect the old one that was empty The location is amazing and the potential of this hotel is very good but we hardly fell asleep because of the mattress I didn’t enjoy from the towels as I said

I wanted to like this place... it’s in a great spot, nice rooms and view but they can’t seem to fix anything. BUT -Water stopped every day in the middle of the day. -AC was broken and they never fixed it. -Wifi was very spotty. AC is a big deal to me. I’m from the north and I absolutely have to have it. Overpriced for PDC This caused me to get very little sleep.

Very friendly and helpful staff. Great location and view.

It was a beautiful hotel with a great location! Great breakfast

Everything about this place is great the staff are wonderful!

This hotel was disgusting! Room was moldy, mildew and a horrible smell. We could not stay there and they charged me for all 5 nights and we were there less than one hour.

1st Avenue Bis Playa del Carmen QROO

Hotel highlights

  • Steps from Playa del Carmen Main Beach and Quinta Avenida
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Private beach

Located in Downtown, Playa Palms Beach Hotel is next to popular attractions like Playa del Carmen Main Beach and Quinta Avenida. This 39-room, 4-star hotel has a private beach along with an outdoor pool and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with room service. For your convenience, a continental breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

The 39 soundproofed rooms feature kitchenettes and furnished balconies or patios. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. IPod docks, espresso makers, and free bottled water are also standard.


Property features

Renovated in 2017, Playa Palms Beach Hotel offers a private beach, an outdoor pool, and free WiFi in public areas. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 79.00 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include a free grocery shopping service, a library, and free newspapers.

Room options

Ocean Front Studio

1 Queen Bed | Sleeps 3

Apartment, 1 Bedroom, Partial Sea View

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Penthouse

1 Twin Bed and 1 Queen Bed | Sleeps 3

Family Room

1 King Bed and 2 Large Twin Beds | Sleeps 5

Guest reviews for Playa Palms Beach Hotel

Everyone (29) Couples (20) Family (7) Friends (3) Other (1)
5
Everyone

By on Jan 12, 2021

Review comment responded on Jan 25, 2021

Thank you for your review!

5
Partner Couples

The pool was beautiful, although it only has direct sun for a short time each day. The private beach was nice; smaller than I thought it would be but still nice with lounge chairs, pillows, umbrellas and some shade from the palms. Unfortunately the beach was eroded in Dec. when we were there so you couldn't walk along the beach. One disappointment was there was no restaurant and 2 bars as shown on the Orbitz website. Definitely an error because the staff confirmed they never had those. But we were close to many choices so that was ok. The patio/balconies at each room were very enjoyable and we were served breakfast there if we chose and that was really nice. Food was good and reasonably priced. We plan to go there again.

By on Dec 21, 2020

Review comment responded on Dec 22, 2020

Dear guest we appreciate you taking the time to review your stay with us and share it with other travelers, it will be a pleasure for us to welcome you back soon again and being part of your holidays. The beach has been changing constantly in the last months, you can always take a look at the current state of our beach live 24 hrs webcam . Kind regards!

4
Family Partner Couples

Reception was great! Last second booking due to original booking down the rode was awful! Blue Palms Condos had no power and water and refused to refund ! Never go there. This place was great. Rooms clean and great view over the water. Only thing is hotel staff is loud at night. Also they provide espresso maker but no pods. Would recommend and go again

By on Dec 9, 2020

Review comment responded on Dec 11, 2020

Thank you for your kind comments and recommending us to other travelers! We are glad we were able to being part of your holidays and turn it into something special for you. We are already looking forward welcome you back very soon.

4
Everyone

By on Nov 27, 2020

Review comment responded on Nov 27, 2020

Thank you for your review!

5
Everyone

By on Oct 26, 2020

Review comment responded on Oct 28, 2020

Thank you for your review and giving us the top score. Kind regards!

5
Everyone

By on Oct 11, 2020

Review comment responded on Oct 11, 2020

Dear guest, thank you for your review, we appreciate you taking the time to share your experience with us and other travelers. We are looking for welcome you back again. Best regards!

5
Friends

Excellent all around! Clean, friendly staff, beautiful landscape. I couldn’t have been more pleased with my stay.

By , from Houston, TX on Sep 18, 2020

Review comment responded on Sep 20, 2020

Dear Angie, thank you for taking the time to share your great experience at Playa Palms and for recommending us to other travelers, also we appreciate your highlight about the attentive service from our staff members. It is always a pleasure to receive such a positive feedback. We can't wait to have you back with us very soon. kind regards from all Playa Palms members!

4
Everyone

By on Sep 5, 2020

Review comment responded on Sep 6, 2020

Dear guest, thank you for your feedback. it was a pleasure having you staying with us. We hope to have the opportunity to welcome you back soon again. kind regards!

3
Everyone

By on Sep 3, 2020

Review comment responded on Sep 6, 2020

Dear guest, thank you for your feedback. it was a pleasure having you staying with us. We hope to have the opportunity to welcome you back. kind regards!

4
Everyone

By on Aug 6, 2020

Review comment responded on Aug 9, 2020

Thank you for your feedback.

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