Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

5 outdoor pools, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Hot Tub

Explore the area

5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

Place, Punta Esmeralda Beach
‪11 min walk‬
Place, Quinta Avenida
‪3 min drive‬
Place, Playa del Carmen Main Beach
‪4 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪58 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Family Concierge Junior Suite Nature View

624 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Nature View)

Exceptional

678 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Master Suite Nature View

1140 sq ft
1 bedroom
Sleeps 4
1 King Bed

Suite (Nature View)

Excellent

839 sq ft
1 bedroom
Sleeps 5
2 Double Beds

Family Concierge Suite Nature View

Wonderful

839 sq ft
1 bedroom
Sleeps 5
2 Double Beds

Family Concierge Suite SwimUp

839 sq ft
1 bedroom
Sleeps 5
2 Double Beds

Family Concierge Master Suite SwimUp

Good

1140 sq ft
1 bedroom
Sleeps 4
1 King Bed

Family Concierge Master Suite Nature View

1140 sq ft
1 bedroom
Sleeps 3
1 King Bed

Roulette Room Playa del Carmen or La Perla

Wonderful

624 sq ft
1 bedroom
Sleeps 3
1 King Bed OR 2 Double Beds

Two Bedroom Master Suite

Exceptional

1980 sq ft
2 bedrooms
Sleeps 10
1 Double Bed and 1 King Bed

Family Concierge Junior Suite SwimUp

Very good

624 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

About the neighborhood

Playa del Carmen

Located in Luis Donaldo Colosio, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is within a few miles (5 km) of popular sights such as Quinta Avenida and Quinta Alegría Shopping Mall. This 488-room, 5-star property has 5 outdoor pools along with a full-service spa and a free water park.

What's nearby

Punta Esmeralda Beach - 11 min walk - 0.6 miles
Mamitas Beach - 3 min drive - 1.1 miles
Quinta Avenida - 3 min drive - 1.4 miles
Playa del Carmen Main Beach - 4 min drive - 1.4 miles
Quinta Alegría Shopping Mall - 4 min drive - 1.8 miles

Getting around

Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

‪Naos - ‬1 min drive
‪Hadar - ‬1 min drive
‪Kanna - ‬1 min drive
‪Sunset Grill - ‬4 min walk
‪illy cafe - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor pools

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach property include a children's pool, a gym, and a sauna.

Guests can expect to find free WiFi and 50-inch flat-screen TVs with cable channels and DVD players. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include minibars, safes, and phones.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Similar properties

Pool
Hot Tub
Breakfast included
All inclusive

$255 nightly

Oct 5 - Oct 6

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site

Food and drink

13 restaurants
16 bars/lounges
A beach bar
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Capella
Kanna Beach Club
Sal Steak Cave
The Lunch Box
Tori

Things to do

5 outdoor pools
Arcade/game room
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Health club
Hot tub
Pilates classes
Playground
Sauna
Shopping
TV in common areas
Waterslide
Yoga classes

Family friendly

5 outdoor pools
Arcade/game room
Children's games
Children's pool
Children's toys
DVD player
Free children's club
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Conference center (25,005 square feet of space)
Meeting rooms

Outdoors

Beach towels
Beach umbrellas
Dock
On the bay
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas

Full-service spa

Body scrubs
Body wraps
Facials
Manicures/pedicures
Spa open daily

Accessibility

Elevator

3 floors
8 buildings
Ballroom
Banquet hall
Built in 2011
Reception hall
Smoking not allowed
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bathtub or shower
Designer toiletries
Hair dryer
Rainfall showerhead
Slippers
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
DVD player

Food and drink

Limited room service
Minibar

Access via exterior corridors
Air conditioning (climate-controlled)
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

An early check-in fee will be charged

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Resort fee: MXN 51 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.

Additional information about polices, regulations, and more:

Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is free cancellation available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive provides free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on Oct 31, 2025 start from $317.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

This property is situated in Luis Donaldo Colosio within a short 12-minute walk of Punta Esmeralda Beach and also 19 minutes on foot from Playa 88. You'll also find Playa del Carmen Main Beach and Mamitas Beach within a short drive.

Will I be able to park at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yhi Spa is the property's spa and services include body wraps, mani/pedis, and facials.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive feature a casino on the premises?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive doesn't have a casino.

Will I find an indoor pool at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, 5 outdoor pools, and 13 restaurants.

Are there hot tubs at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a restaurant with a breakfast menu?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive doesn't have a restaurant that serves breakfast.

Will Paradisus Playa del Carmen – Riviera Maya - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive though service animals are welcome.

Are there connecting rooms at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

The closest major airport to Paradisus Playa del Carmen – Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 23.6 mi away (259 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 29.6 mi away.

Are there rooms with balconies at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, there aren't any guestrooms with balconies at Paradisus Playa del Carmen – Riviera Maya - All Inclusive.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive offer wedding services?

Take advantage of the wedding venue at Paradisus Playa del Carmen – Riviera Maya - All Inclusive if you plan to say "I do" during your trip.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Barbara

Traveled with family

Sep 1, 2025

Liked: Amenities

Exceptional resort!

Stayed 6 nights in Aug 2025

10/10 Excellent

charity

Traveled with family

Jul 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

My husband, son, & I had an AMAZING stay here for 4-nights! What an amazing hotel full of activities for the kids and lots of restaurant choices for the adults and families. We enjoyed the Hibachi, as we felt that the cook entertained the kids well. The shows were good and tailored to the kids. We like that there is a “family” section separated from the “adult” section. The waterpark was great for the kids! Very clean. The staff were very friendly and professional, always helping the guests. The unlimited coffee, which is open 24hrs was a plus! The unlimited gelato parlour was beyond amazing! We are definitely staying at this hotel/resort again!

Stayed 4 nights in Jun 2025

10/10 Excellent

Juan

Traveled with family

Jul 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Jun 2025

10/10 Excellent

Eighleen, Rancho Cordova

Traveled with family and small children, Traveled with partner, Traveled with family

Jul 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had so much fun at the Aqua Zone. The premises are clean and we enjoyed the food

Stayed 3 nights in Jun 2025

8/10 Good

Nivedhanan Azariah, Toronto

Traveled with family and small children, Traveled with family

Jul 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.

Stayed 5 nights in Jun 2025

10/10 Excellent

John

Jul 1, 2025

Stayed 6 nights in Jun 2025

8/10 Good

Phuong

Traveled with family and small children

Jun 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.

Stayed 5 nights in May 2025

10/10 Excellent

Maryna

Jun 28, 2025

Stayed 7 nights in Jun 2025

10/10 Excellent

Jorge, Shorewood

Jun 28, 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Jun 2025

10/10 Excellent

Adolfo, Chula Vista

Traveled with family

Jun 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Restaurant Celsius, Alexia, Francisco, Graciela and Rachel excelentes anfitriones. Personal de limpieza excelente servicio. Realmente impresionado por su logística y plan de trabajo!

Stayed 6 nights in Jun 2025

10/10 Excellent

Petro

Jun 26, 2025

Stayed 8 nights in Jun 2025

10/10 Excellent

Punita

Traveled with family

Jun 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Most importantly the Staff was great.

Stayed 4 nights in Jun 2025

10/10 Excellent

Nicolas Vito

Traveled with family and small children

Jun 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend

Stayed 10 nights in Jun 2025

8/10 Good

claudia

Traveled with family and small children

Jun 23, 2025

Liked: Cleanliness, property conditions & facilities

Our family of 5 went for 6 nights. We had the family concierge service. This assigns someone to book reservations in advance for dinner and have a direct communication if you need something and get access to a “Family Concierge” Pool and Restaurant. Don’t think it was worth it. Check in was slow and they skipped our family with 2 other families. Luckily, a staff member noticed and brought it up to them. The person who checked us in seemed new and attempted to sell us an upgraded room. The room he offered was $700 more for our stay and had 1 less bed and further away from the pool and restaurants. Not sure how that was an upgrade!?! Our room had 2 full size beds and a sofa pullout bed. The jacuzzi didn’t work. Everything else worked fine. Our concierge, reserved our daily dinners which was nice. Food was good overall. The kids splash zone was fun for about 4 hours. They preferred the pool with the pirate ship. It’s about 3 ft tall pool. The waiters at the pool area are terrible. Not enough staff and you need to chase them down. We finally got someone and we made sure to have him check on us often. How? Decent tip every time. If you don’t tip, you’ll be ignored. On our last day they had different staff so the waiter we had helping us wasn’t working. We tried to get someone to help us but failed. My personal favorite thing about resorts that I have experienced is having the kids have fun and being able to get service as we watch them. Overall experience was ok.

Stayed 5 nights in Jun 2025

10/10 Excellent

Jennifer Erin

Traveled with family and small children

Jun 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.

Stayed 5 nights in Jun 2025

8/10 Good

Jorge

Traveled with family and small children

Jun 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed here for a week with my wife and 3 kids. The room and resort were very clean, the whole time I was there I constantly saw people cleaning. The resort was beautiful and from room service to coming every evening to dress the sofa bed was awesome. The buffet was nice everyone found something they liked, the restaurants were good too. The ice cream place was great the gym was nice also. Only downside food wise was the cokes were watered down but it wasn’t too big of a deal. I def would stay again but I would look into the sargassum season before I make plans the beach was unusable.

Stayed 5 nights in Jun 2025

6/10 Okay

Jigarkumar

Jun 19, 2025

Stayed 4 nights in May 2025

8/10 Good

Ari, CHICAGO

Traveled with family and small children

Jun 19, 2025

Great stay overall, kids had a blast enjoying the pirate ship pool a lot and the aqua park as well. The family concierge service was a frustrating experience for us and didn’t seem worth the extra cost.

Stayed 4 nights in Jun 2025

2/10 Terrible

Javier

Jun 17, 2025

Beach closed

Stayed 4 nights in Jun 2025

10/10 Excellent

William

Traveled with family and small children

Jun 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though

Stayed 9 nights in Jun 2025

8/10 Good

Manouk

Traveled with family and small children, Traveled with family

Jun 16, 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

Our family of 10 (5 adults, 5 kids) spent 9 nights at Paradisus Playa del Carmen. While we had a good vacation, there were a few issues. The sargassum (seaweed) problem was bad, and the smell lingered throughout the resort, which impacted the beach experience. We had the Family Concierge package, and Carlos was excellent—helping with restaurant reservations and resolving complaints. The pullout couch mattress in our room was broken, but after notifying them, they replaced it with a new one. We were also disappointed with the spa. Our package included hydrotherapy, but no one told us we needed a reservation. When we were turned away, we felt misled, but after raising the issue, we were able to schedule our sessions. Upon our return the spa was not busy at all. The kids loved the Kidsom daycare, and the family photography session was wonderful. As for the food, it was hit or miss. Capella, Flora, Blue Agave, and Hibachi were great, but Sal the Steakhouse and Cielo were not impressive. Poolside ordering was a nice perk. The resort is showing signs of wear and tear and doesn’t fully live up to its 5-star rating. Overall, it was a great family vacation with some hiccups, but the kids had an amazing time, and we had a relaxing trip. We have stayed at other resorts such as Sandals, LeBlanc, Grand Moon Palace, Secrets, Live Aqua, & Royalton. So we have high expectations. We always like trying new resort until we find right one for our entire family. Right now that is Moon Palace

Stayed 9 nights in Jun 2025

8/10 Good

Narek

Jun 15, 2025

Stayed 9 nights in Jun 2025

6/10 Okay

Daniel

Jun 15, 2025

Disliked: Property conditions & facilities

The sargassus problem is really bad at this hotel. The beach is unusable and the sargassus odor is really strong sometimes over the day...like rotten eggs. I know is not the hotel fault but if you are planning your vacations have this in mind. Also, they sold us a trip to Isla Mujeres and the took us to have lunch buffet to a really bad place. It was sold as luxury but it was really poor. I would had paid more if I knew. It was litteraly one off the worst buffets in my life.

Stayed 4 nights in Jun 2025

10/10 Excellent

Konrad

Jun 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great place to stay staff is awesome. They do try to up sale but not too pushy. Beach sucks but they can’t control

Stayed 6 nights in Jun 2025

10/10 Excellent

Erin Elizabeth

Traveled with family and small children

Jun 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The service was wonderful, the room spacious and clean, the pool games and music were fun, the food was delicious, our kiddos LOVED the water park. It was such an engaging place that we didn’t even care that the beach was a bust because the sargassum seaweed bloom because there’s much fun and relaxation to be had at the pool. We would go to the adult side sometimes, but it’s actually more fun on the family side. I would return here!

Stayed 5 nights in Jun 2025