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Aparthotel

Playa Palms Beach Hotel

4.0 star property

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Photo gallery for Playa Palms Beach Hotel

Outdoor pool, pool umbrellas, sun loungers
View from property
View from property
Premium bedding, in-room safe, laptop workspace, blackout drapes
Premium bedding, in-room safe, laptop workspace, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Free WiFi
  • Laundry
  • Outdoor Space

Explore the area

View in a map
1st Avenue Bis, Between 12th and 14th North Street, Playa del Carmen, QROO, 77710
  • Place, Playa del Carmen Main Beach
    ‪1 min walk‬
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Studio, 1 Queen Bed, Garden View

Studio, 1 Queen Bed, Garden View | Premium bedding, in-room safe, laptop workspace, blackout drapes

Studio, 1 Queen Bed, Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 480 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Ocean Front Studio

Premium bedding, in-room safe, laptop workspace, blackout drapes

Ocean Front Studio

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 526 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment, 1 Bedroom, Partial Sea View

Apartment, 1 Bedroom, Partial Sea View | Private kitchen | Fridge, microwave, stovetop, espresso maker

Apartment, 1 Bedroom, Partial Sea View

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 675 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room

Family Room | Premium bedding, in-room safe, laptop workspace, blackout drapes

Family Room

  • Ocean view
  • 725 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Penthouse

Penthouse | Premium bedding, in-room safe, laptop workspace, blackout drapes

Penthouse

  • Ocean view
  • 665 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Studio, Partial Ocean View

Studio, Partial Ocean View | Premium bedding, in-room safe, laptop workspace, blackout drapes

Studio, Partial Ocean View

8.4 out of 10
Very good
(19 reviews)
  • 545 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room Standard with Garden View

Premium bedding, in-room safe, laptop workspace, blackout drapes

Double Room Standard with Garden View

  • 247 sq ft
  • Sleeps 3

View all photos for Double Room Standard with Partial Sea View

Premium bedding, in-room safe, laptop workspace, blackout drapes

Double Room Standard with Partial Sea View

  • 269 sq ft
  • Sleeps 3

View all photos for Double Room Standard with Sea View

Premium bedding, in-room safe, laptop workspace, blackout drapes

Double Room Standard with Sea View

  • 355 sq ft
  • Sleeps 3

View all photos for Quadruple Room Standard with Partial Sea View

Premium bedding, in-room safe, laptop workspace, blackout drapes

Quadruple Room Standard with Partial Sea View

  • 409 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Playa Palms Beach Hotel is next to popular attractions like Playa del Carmen Main Beach and Quinta Avenida. This 39-room, 4-star aparthotel has a private beach along with an outdoor pool and free in-room WiFi.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Playa del Carmen Main Beach - 1 min walk - 0.1 miles
  • Calle 12 - 1 min walk - 0.1 miles
  • Quinta Avenida - 2 min walk - 0.1 miles
  • Mamitas Beach - 5 min walk - 0.3 miles
  • Central Square - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Aldea Corazón - ‬4 min walk
  • ‪Calle 12 - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬4 min walk
  • ‪Mandala - ‬2 min walk
  • ‪La Caprichoza - ‬3 min walk

About this property

Playa Palms Beach Hotel

Guests staying at Playa Palms Beach Hotel enjoy access to a private beach, an outdoor pool, and free WiFi in public areas. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 100 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach aparthotel include laundry facilities and a garden.
Each apartment is soundproofed and features a kitchenette and a furnished balcony or patio. Guests can expect to find free WiFi and a 32-inch flat-screen TV with cable channels. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an espresso maker, free bottled water, and a ceiling fan.
Recreational amenities at the aparthotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Beach

  • On a private white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Espresso maker
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 for adults and USD 10 for children

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Outdoor areas

  • Furnished balcony/patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near the sea
  • On the waterfront

Things to do

  • Bicycle rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 2 buildings
  • 3 floors
  • 39 units
  • Built in 1997
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 10 for adults and USD 10 for children
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 4)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Playa Beach
Palms Boutique
Palms Boutique Beach
Palms Boutique Beach Hotel
Playa Beach Hotel
Playa Palms Boutique Beach
Playa Palms Boutique Beach Hotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Playa del Carmen
Playa Palms Beach
Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
Playa Palms Beach Hotel Del Carmen
Playa Palms Playa Del Carmen
Playa Palms Beach Hotel Aparthotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Hotel Aparthotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Playa Palms Beach Hotel?

Playa Palms Beach Hotel provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Playa Palms Beach Hotel?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Playa Palms Beach Hotel on Apr 30, 2026 start from $90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Playa Palms Beach Hotel?

This aparthotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

Will I be able to park at Playa Palms Beach Hotel?

No, there isn't parking at this aparthotel.

Does Playa Palms Beach Hotel include a casino at the property?

No, Playa Palms Beach Hotel doesn't have a casino.

Will I find an indoor pool at Playa Palms Beach Hotel?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Playa Palms Beach Hotel a good place to stay for couples?

Amenities that appeal to couples at this boutique aparthotel include premium bedding and an espresso maker in each apartment, and some feature ocean view.

Does Playa Palms Beach Hotel have a hot tub?

No, there isn't a spa tub at this aparthotel.

Does Playa Palms Beach Hotel have a restaurant with a breakfast menu?

Playa Palms Beach Hotel offers continental breakfast each morning for a surcharge though there is no restaurant.

Will Playa Palms Beach Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Playa Palms Beach Hotel.

Does Playa Palms Beach Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this aparthotel.

Where is the closest airport to Playa Palms Beach Hotel?

The closest major airport to Playa Palms Beach Hotel is Cozumel Intl. Airport (CZM), which is 21.2 mi away (254 minutes by car).

Can I book a room with a balcony at Playa Palms Beach Hotel?

Yes, every apartment at Playa Palms Beach Hotel comes with a furnished balcony/patio and some offer ocean and garden views.

Playa Palms Beach Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 987 out of 1797 reviews
Rating 8 - Good. 499 out of 1797 reviews
Rating 6 - Okay. 168 out of 1797 reviews
Rating 4 - Poor. 63 out of 1797 reviews
Rating 2 - Terrible. 80 out of 1797 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Tejaswini

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Dec 2025

8/10 Good

Jonathan

Liked: Cleanliness
The resort was right in the middle of downtown Playa and allowed for easy access to everything you would want. The rooms were a little dated but nice. The only item I would comment on is a need for external pest control. There are a lot of ants in the sand and on the balcony making it hard to enjoy the outdoor space. Overall, a better than average experience as maid service was provided daily.
Stayed 4 nights in Dec 2025

8/10 Good

Albert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was a nice rustic room waterfront but no beach, all the fishing boats are parked there
Stayed 1 night in Dec 2025

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, room comfort
Beach view stunning from the room!
Stayed 4 nights in Dec 2025

10/10 Excellent

Kevin, Washington

Liked: Cleanliness, amenities, property conditions & facilities
This is my 3rd stay at the Playa Palms Beach Hotel. I love its boutique style, clean, ample sized rooms and its close proximity to the lively nightlife and restaurants but tucked away quietly on a "very" small beach. I also enjoyed having my daily breakfast, always delivered on time, on my private patio/balcony overlooking the ocean.
Stayed 3 nights in Dec 2025

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, amenities
Please give Freddie a huge bonus and raise. He is truly the best of the best.
Stayed 6 nights in Dec 2025

8/10 Good

Jesus

Stayed 8 nights in Dec 2025

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room as well as hotel common area kept very clean. Staff were fantastic, very helpful. Fast wifi and good a/c Overall very happy staying here Would definitely stay again
Stayed 4 nights in Dec 2025

10/10 Excellent

JENNIFER

Liked: Cleanliness, amenities, property conditions & facilities
Spotless great studio with a balcony providing amazing ocean views. Staff was fantastic, location was perfect, super close to 5th avenue but far enough away so sleep wasn’t disturbed. Small private beach with loungers and umbrellas. Will stay here again!
Stayed 5 nights in Dec 2025

10/10 Excellent

Maricella, Houston

Liked: Cleanliness, amenities, property conditions & facilities
Loved area to all shopping and attractions.
Stayed 2 nights in Dec 2025

10/10 Excellent

Melisa

Liked: Cleanliness, property conditions & facilities
The staff are super lovely and the rooms are extremely clean. This is a special property that is a little older but quaint and special. It’s well-maintained and offers a quiet getaway from a very busy entertainment area. While on the property, you can barely tell
Stayed 7 nights in Dec 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just far away enough from the nightlife where you can’t hear them, location can’t get much better
Stayed 1 night in Dec 2025

6/10 Okay

Martha

Stayed 3 nights in Dec 2025

6/10 Okay

Xavier

Stayed 1 night in Dec 2025

8/10 Good

Sriharsha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean, good location to hangout near by. Parking needs to be figured out during day
Stayed 2 nights in Dec 2025

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a small studio but had what was needed. Only thing missing was a towel bar by the kitchen sink for the tea towel. TV was not working but they got another one for us. My husband liked sitting at the beach and watching the fishing boats coming in with their catch.
Stayed 7 nights in Nov 2025

8/10 Good

Pavel

Stayed 1 night in Dec 2025

10/10 Excellent

Craig

Liked: Cleanliness, amenities
There wasn’t anything that I didn’t love about this Hotel! After I reserved my stay I realized that the night clubs were just around the corner on 12th and thought it would be loud at night, but you could not hear them at all!! All the people that work there are super friendly and helpful! Alfredo greats you with a big smile and makes sure your stay is the best it can be! The water pressure is very strong and the water is hot! The rooms are beautiful with an amazing deck with table and 3 chairs and a hammock! This will be my go-to hotel when I go to Playa. It’s so close to amazing restaurants and pubs with live music. It’s right on the beach with beach chairs! This place is a gem!
Stayed 8 nights in Nov 2025

10/10 Excellent

Pedro

Stayed 3 nights in Nov 2025

10/10 Excellent

Narmina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really liked the property it was close to main street in Playa del Carmen and still very quiet and peaceful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Zanna

Liked: Cleanliness, amenities
I’ve stayed at The Palms many times and it never disappoints. This boutique property is a gem. Staff is consistently friendly and attentive. Excellent location, EASY walk to "all the things" including 5th Avenue. All the rooms are great but I love falling asleep to the waves when staying in an ocean front room. Breakfast is always delivered on time and always delicious. My go-to spot for a relaxing stay-cation or romantic get-away.
Stayed 3 nights in Oct 2025

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2025

6/10 Okay

Saeed

Liked: Cleanliness, property conditions & facilities
The room condition was not good. The sink had problem, door was not getting locked. The beach side was occupied by the boats
Stayed 1 night in Nov 2025

8/10 Good

olga

Stayed 1 night in Nov 2025

6/10 Okay

ariel, Panama

Traveled with partner
Liked: Property conditions & facilities
Staff great very helpful Room condition there is a lot of flies no idea where they came from as we had the room close at all times. The bed mattress is a hard one so don’t be looking for a comfy bed Location and view is amazing
Stayed 2 nights in Nov 2025

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