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Recent guest reviews

Not a huge resort but it has all the amenities to have a wonderful time. Plus you get to know the staff which is always a plus.

Would like to see Shuffleboard return I was knocked to the ground on October 11 and I asked for a wheelchair to be brought to my room at 0700 October 12 and nobody came Miguel is aware of my fall while having lunch at the Yucatan Also on October 3 we were told that our reservation was over and I had to take the hotel confirmation to the new female manager (Josslyn) I think her name was She said it was a system error but only a human enters the info into the reservation data… she should have come to my room and not me going to the front desk… we’ve been coming to the Tequila for 15 years now and have never had these issues before… I’m not sure we will return again now… she did send a bottle of champagne to our room but we don’t drink…thanks anyway… she is not a good manager but Miguel was excellent

The Riu Tequila was disappointing in many ways. You get what you pay for. Hind sight, we would have gone elsewhere. And foresight, we won’t be back.

Beach was beautiful. Room was clean and every time it was cleaned they made it look nice by adding special touches such as towel critters and balloons. Never had to ask for water or mini bar to be restocked they always did it. Lots of choices for restaurants and bars .

It was very clean and organized. Will definitely return.

I have been visiting Playacar monthly for over a year . I stay only at RIUs, Palace Mexico , Yucatán and now for my first time at Tequila. It is the farthest from the beach , being located across the street from the beachside resorts , but they provide a 7 person golf cart transport starting at 8 am and running every 5-10 minutes. Rooms and food are similar to , but slightly inferior, to the other RIUs mentioned . For example , RIU Palace Mexico has bathtubs in addition to showers , while Tequila only has showers in each room. And food choices , though still very good , are less at Tequila compared to the other resorts . I may be wrong , but Tequila also seems like a larger resort than the others . It also has a lot of wildlife including Zerekes , Iguanas , and Coatis .

I liked the food what I didn’t like is that they don’t have room service and the tv is out dated because you can’t conect Netflix or any other movie source.

Riu never dissaponts. Fun, great food and service. Bar tenders work their butts off, these people deserve a raise. Front desk was able to accomodate my special request for a closer room for my mom with osteoarthritis. Only minor complain is that I called front office for them to provide body lotion and they never came. Our stay was pleasent, we keep coming back. We have been to riu playacar and palace. Riu Tequila is quite nice as well for a little bit cheaper price.

Very nice place, good service and very safe.

Dd

It was nice. I did encounter a few rude staff members and a lot of them that couldn’t communicate with others because they didn’t speak English. I understand I’m in their country but most visitors speak English. Made it here.

This was my first stay out of the US after COVID and I wasn’t really sure what to expect. The staff was amazing with answering my questions and setting up necessary travel requirements. The room we stayed in as well as the restaurants and common areas were clean and up to date. There was great entertainment every night and the variety of food options were very enjoyable. I’ve stayed at RIU hotels in 4 different countries and RIU tequila is another winner.

Riu Tequila very, very clean place, quiet, food was ok. Beach was 5 min away walking, I wish they had more shuttles to take you to the beach. I also wish they had more entertainment during a day and night.

I got my belongs stolen at the hotel the first night I arrived. That was not the hotel that I wanted to stay at but at the check in the staff insisted on an upgrade. That upgrade at a different hotel resulted in my room being a king size bed instead of the two queens I had to wait the next day for the room which I slept extremely uncomfortable in with my guests. Overall terrible experience.

The staff working were friendly and willing to help however needed. The food was terrible. I am not a picky person. Our whole group was miserable and couldn’t finish anything. We actually wanted to cut our trip short because the food was so bad. The restaurants and buffet, all terrible. I have stayed at RIU before and never been so disappointed.

The food is terrible. Staff was nice and did a fine job, but I’ll reiterate, the food is terrible which basically puts a huge damper on the entire trip.

The buffet and the pools

We have started at the Tequila several times, we love it there. All of the staff is so friendly and helpful, we will be back.

Ave Xaman-ha, Manzana 3, Lote 19 Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located in Playacar, Hotel Riu Tequila - All Inclusive is adjacent to Piste Cyclable sur Paseo Xaman-Ha and within a mile (2 km) of Mahi Golf Course. This 630-room, 3.5-star property has 4 outdoor pools along with a full-service spa and 5 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. Enjoy dining at Rosa Roja, one of 5 onsite restaurants.


Rooms

Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Balconies, minibars, and ceiling fans are also standard.


Property features

Guests of Hotel Riu Tequila - All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. You can take advantage of free parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Room options

Standard Europe

Sleeps 3

Junior Suite (U)

2 Double Beds | Sleeps 4

Habitacion Doble Mexico

Sleeps 3

Standard Latam

Sleeps 3
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Frequently asked questions