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Hotel Riu Tequila - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Tequila - All Inclusive

5 bars/lounges, swim-up bar, poolside bar
Snack bar
Free daily buffet breakfast
Nightclub
Reception hall

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Ave Xaman-ha, Manzana 3, Lote 19, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪10 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Double Suite Junior

  • 581 sq ft
  • Sleeps 3

View all photos for Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room

8.0 out of 10
Very good
(1 review)
  • 312 sq ft
  • Sleeps 4

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room Standard

  • 312 sq ft
  • Sleeps 4

View all photos for Suite Junior with View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with View

  • 581 sq ft
  • Sleeps 3

View all photos for Double Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (M)

9.0 out of 10
Wonderful
(18 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (L)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (E)

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (M)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (B2C-US)

  • 323 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

  • 484 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (C)

8.8 out of 10
Excellent
(9 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (U)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (C)

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Standard Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (B2C-US)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room ( Kid Free | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room ( Kid Free | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (Kids Free | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • Sleeps 4
  • 2 Double Beds

Standard Double Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (U)

9.0 out of 10
Wonderful
(88 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Beach, Hotel Riu Tequila - All Inclusive is within 2 miles (3 km) of other popular sights such as Playa del Carmen Main Beach. This 630-room, 3.5-star property has 4 outdoor pools along with a full-service spa and 5 restaurants.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.1 miles
  • Playacar Beach - 8 min walk - 0.5 miles
  • Playacar Golf Club - 10 min walk - 0.5 miles
  • Mayan Ruins of Playacar - 16 min walk - 0.9 miles
  • Xaman Ha Aviary - 3 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min walk
  • ‪rosa roja - ‬1 min walk
  • ‪Turquesa - ‬7 min walk
  • ‪Fogo de Janero - ‬9 min walk
  • ‪Sicilia - ‬5 min walk

About this property

Hotel Riu Tequila - All Inclusive

Guests of Hotel Riu Tequila - All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. You can take advantage of free parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Balconies, minibars, and ceiling fans are also standard. Housekeeping is available on request.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Beach Club
  • Black Cow
  • Rinascita
  • Rosa Roja

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room crib
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No elevator

More

  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Riu Tequila
Riu Tequila All Inclusive
Riu Tequila All Inclusive Playa del Carmen
Riu Tequila Playa del Carmen
Tequila Riu
ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Hotel Riu Tequila
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Clubhotel Riu Tequila
Rui Tequila
Hotel Riu Tequila All Inclusive Playa del Carmen
Hotel Riu Tequila All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Hotel Riu Tequila - All Inclusive?

Hotel Riu Tequila - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Tequila - All Inclusive?

As of Feb 24, 2026, prices found for a 1-night stay for 2 adults at Hotel Riu Tequila - All Inclusive on Feb 25, 2026 start from $275.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hotel Riu Tequila - All Inclusive?

Hotel Riu Tequila - All Inclusive offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What's there to see close to Hotel Riu Tequila - All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is there parking available at Hotel Riu Tequila - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property.

Is a spa located at Hotel Riu Tequila - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, couples treatments, and body wraps.

Does Hotel Riu Tequila - All Inclusive include a casino at the property?

No, Hotel Riu Tequila - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Tequila - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Hotel Riu Tequila - All Inclusive?

There are plenty of amenities for couples at this all-inclusive property, including 4 outdoor pools, a poolside bar, and 5 restaurants.

Does Hotel Riu Tequila - All Inclusive have a hot tub?

No, but this all-inclusive property does have a sauna.

Does Hotel Riu Tequila - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Tequila - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Tequila - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Tequila - All Inclusive.

Are there connecting rooms at Hotel Riu Tequila - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Hotel Riu Tequila - All Inclusive?

The closest major airport to Hotel Riu Tequila - All Inclusive is Cozumel Intl. Airport (CZM), which is 19.9 mi away (254 minutes by car).

Are there rooms with balconies at Hotel Riu Tequila - All Inclusive?

Yes, every guestroom at Hotel Riu Tequila - All Inclusive comes with a balcony.

Does Hotel Riu Tequila - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Riu Tequila - All Inclusive.

Hotel Riu Tequila - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1020 reviews
Rating 8 - Good. 244 out of 1020 reviews
Rating 6 - Okay. 106 out of 1020 reviews
Rating 4 - Poor. 50 out of 1020 reviews
Rating 2 - Terrible. 42 out of 1020 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Nicu

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was in good condition but the last day we got a toxic infection from the food.
Stayed 9 nights in Jan 2026

10/10 Excellent

Christian

Traveled with partner
Great amenities staff was great Drinks where really waters down
Stayed 3 nights in Jan 2026

10/10 Excellent

Barb Jo Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gustavo Yoga is amazing. We come to the resort every year and I look forward to this yoga class and dance classes. My family loves to play volleyball and relax on the beach and the resort is perfect for us.
Stayed 9 nights in Dec 2025

6/10 Okay

amphone

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No ,the smell like molly.
Stayed 3 nights in Nov 2025

10/10 Excellent

FNU

Liked: Cleanliness
Yes
Stayed 6 nights in Nov 2025

8/10 Good

Selina, York

Liked: Cleanliness, amenities, property conditions & facilities
The staff were all very nice. There’s was plenty of options at the Buffet and the food was really good. Hotel is small but perfect. I also loved that you can walk right across the street to Riu Yucatán (maybe 5 minute walk) and go to the beach and use pool and restaurants there too.
Stayed 3 nights in Nov 2025

6/10 Okay

Chad

Traveled with family
Liked: Cleanliness
I would have to say that the resort just felt a little tired and hung over. The staff was friendly and very hard working but it’s as if the best days behind the tequilla and playacar are behind them. The a la cartes were very disappointing actually. The pools at the riu were clean and had ample chairs which was nice. The beach was excellent and easy to access. Playacar is a safe and quiet community. Over all…just ok. Usually i can’t wait to rebook but for an odd reason I’m not excited to go back.
Stayed 7 nights in Nov 2025

10/10 Excellent

Anto, chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seee you soon again
Stayed 3 nights in Nov 2025

10/10 Excellent

Jose Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Súper increíble estancia y variedad de shows. La comida muy buena. Variedad. Y las villas muy bien 😉
Stayed 8 nights in Oct 2025

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, amenities
The staff are so friendly! We had a great time!
Stayed 4 nights in Oct 2025

10/10 Excellent

Mario Garcia

Stayed 7 nights in Oct 2025

6/10 Okay

Jagdish

6/10 Okay

Jagdish

Traveled with family and small children
Disliked: Amenities
It’s okie
Stayed 1 night in Oct 2025

10/10 Excellent

Brittany James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is easy to get around when using facilities. The main bar staff were very friendly and accommodating. There is a good variety of food in the main dining hall.
Stayed 6 nights in Oct 2025

10/10 Excellent

SANDRA

Stayed 3 nights in Oct 2025

8/10 Good

Raul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and good food!
Stayed 3 nights in Sep 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
All excellent
Stayed 4 nights in Oct 2025

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience and the beach was best in class !!
Stayed 4 nights in Oct 2025

6/10 Okay

Nicole

Stayed 5 nights in Sep 2025

8/10 Good

Maria

Stayed 5 nights in Sep 2025

6/10 Okay

travis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have gone to other RIU’s and the tequila does not live up to the other two. Pools were terrible very unsafe. Pools were always low and below the skimming vents. Many times the circulating pumps were not even on. Would go to other resorts before returning to tequila.
Stayed 8 nights in Sep 2025

6/10 Okay

Stefanie

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
All in all the property and amenities were good. We didn’t expect 5 star accommodations so we were satisfied with almost everything. What decided our rating was related to a member of our party having a good allergy. We were very clear there was an allergy to avacado. Imagine our surprise when she was served soup that contained avacado! Another member of our party found it in their bowl and brought it to the server’s attention and asked about it. He conferred with another server and said “oh, that was a mistake” and just carried on. No concern for what reaction she would have, if she needed medical attention, just cleared the plate and carried on. It’s just super irresponsible and dangerous. Especially when we explicitly stated there was an allergy.
Stayed 7 nights in Sep 2025

6/10 Okay

LUCY

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were 2 ladies living in your hotel and experienced an intruder come and harass us at our residence the whole night from around 11 PM and eventually despite calling security, we called for the front desk. Nobody came to help us out or check what was happening to us. The man was shouting in and almost breaking down the door and the door has no boat lock has no like a chain that would stop indeed he had broken into the room. We called the front desk. A lady said she’s sending somebody they didn’t come. We kept calling nobody was picking up. It took all of 2 to 3 hours for a random human being walking by our balcony to decide to come and ask the gentleman to go and then he was speaking Spanish. We do not speak Spanish, so we do not know what he was going to do to us. I took the liberty of taking videos. I took our pictures we recorded him. We sent it to the front desk the next day and nothing was done. We even locate him again walking as we went to the beach we were terrified and for the rest of the state we were too terrified Women at your hotel and because you couldn’t go anywhere else we just stayed. I just feel that you guys didn’t care about our safety and the lady at the front desk can have a nice she told us oh we had something more urgent that we were taking care of so I’m sorry nobody showed up what that man had raped us! what would they be talking about this then would’ve called the police at that I’m really so you wanted us to be gravely harmed???
Stayed 5 nights in Aug 2025

10/10 Excellent

Jose Armando

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, including the pool areas, food, and entertainment
Stayed 3 nights in Sep 2025

6/10 Okay

blake

Traveled with partner
Liked: Cleanliness, staff & service
Food was not good at all but the service and the drinks were amazing so it really depends what’s your going for
Stayed 7 nights in Sep 2025

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