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Recent guest reviews

Uniqueness - nice beach with dense palms shade. Positives - good beach, compact location, entertainment, good Mexican restaurant. Decent bars with good coffee. Negatives - bad, poor food. Especially coffee in the restaurant - below any critic. Lax security on the beach. Throngs of sellers noisily roaming BETWEEN beach chairs, some eyeing belongings. Saw a guy got his newest iPhone stolen.

All good!

My girlfriend and I went for one week on vacation and both got food poisoning. The rooms are extremely out of date, and the buffet food was so bad we tried to only eat at the restaurants.

On the beach

First many if the staff was great. You can tell some dont want to be there but its work who really does. However this type of service experience demands staff that appreciates the work. The food was ok. Most in the main available areas was cold and not that appetizing. I did enjoy the restaurants however understand from travelers that come every year that the food available and cleanliness is diminishing year over year. I want to end on a great note however. I think the price we paid we received a good vacation. Also I want to call out some staff that made our time so pleasurable. Michelle at the kids club is such a great customer experience maker. She has a very kind heart and spirit. Also Marilou in kids club made sure our experience was very good. Lizz and Alejandro in animation are really fun good people and we appreciated their kindness and enthusiastic nature. Finally last but certainly not least Aurora at concierge was such a pleasure to be with. Such a great attitude, pleasant approach, and good soul.

Very old resort. If you’re okay with motel-quality rooms and facilities then this is okay. Stains all over the bathroom, walls, and beds. The whole place just seemed really sketchy and low quality and the staff were not friendly or helpful. Had to wait in line for check-in for one hour even though we arrived early. They made us leave our bags right in front of the driveway until check-in where anyone could have easily walked into a taxi with them. FYI, the disco/nightclub is closed. If you’re going for a party, this is not the place.

I love that this property is taking safety precautions seriously to protect us from Covid. the staff is friendly the resort is beautiful the food is good a lot of entertainment for families and kids! Amazing time…. I will never for get💕

I liked the entertainment, family friendly, beach-front with plenty of seats. I just wished the seaweed was cleaned up or a net was used to help keep the beach clean.

The specialty restaurants have very limited menu , could be better Rooms very clean , kudos to housekeeping team . I left my safe deposit box open with cash , they closed it , change codes and left message . When we open it , everything’s intact You can leave everything in the room and you will not lose anything ! Very honest hardworking ppl there The only downfall, Check in process , almost an hour wait to check in , the worst ! Suggestion -Would be nice if the hotel can offer shuttle service to the shopping center there -5th Ave

This was our third trip in 6 months here. First trip in Jan I thought well it was Covid. 2nd trip was a little better and thought well, mayeb still Covid. NOPE...this place stinks. Almost like they are offering local specials to the area to bring people in for a day or so. NO service what so ever pool side or most of beach time. IMPOSSIBLE to get a dinner reservation UNLESS you give the person $10 to do so...really?? At an all inclusive? The room - broken tiles in the shower, toilet that runs 24x7, card keys that have to be replaced DAILY and NO they were not by our phones. And the check-in/out process and lines...OMG what a cluster! Sorry to say we will not be back and would NOT recommend this to anyone.

everything was excellent.

All the employees are so nice, the service.. excellent I loved

A very good deal for the price.

The service was excelente, but the rooms needs to be upgraded, also the food was very good but the menu is almost the same everyday.

My stay at this resort was ok we were just not aware of the massive amount of seaweed on this beach. The smell was disgustingly bad and it was hard to escape the smell. We heard it comes and goes throughout the year? The food is decent the drinks were good.

-Rooms were not as expected-beds were very hard -beach was very dirty -not enough pools for the amount of people visiting the resort. To crowded! Definitely going back to “our second home” Sandos Caracol Eco Resort!!!!

Daily night shows

I loved the beach access and the catamaran trips. I wish they had an ice cream bar that was all day.

Paseo Xaman-ha, Lote Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Playacar within 2 miles (3 km) of Quinta Avenida, Viva Wyndham Maya - All Inclusive is within a few miles (5 km) of other popular sights such as Playacar Golf Club. This 604-room, 3.5-star property welcomes guests with 2 outdoor pools, 5 restaurants, and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 11:00 AM. There are multiple options for onsite dining with 5 restaurants, including La Terraza, which specializes in international cuisine.


Rooms

All 604 rooms feature balconies, refrigerators, and minibars. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls and ironing boards.


Property features

Guests of Viva Wyndham Maya - All Inclusive enjoy 2 outdoor pools, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a spa tub, a sauna, and outdoor tennis courts.

Room options

Accessible Room Superior Garden View - 1 Queen Bed

1 Queen Bed | Sleeps 2

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Superior Ocean View - 2 Queen Beds

2 Queen Beds | Sleeps 4

Superior Ocean View - 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Viva Wyndham Maya - All Inclusive

Everyone (43) Couples (10) Students (1) Family (28)
4
Family

Uniqueness - nice beach with dense palms shade. Positives - good beach, compact location, entertainment, good Mexican restaurant. Decent bars with good coffee. Negatives - bad, poor food. Especially coffee in the restaurant - below any critic. Lax security on the beach. Throngs of sellers noisily roaming BETWEEN beach chairs, some eyeing belongings. Saw a guy got his newest iPhone stolen.

By on Sep 6, 2021

Review comment responded on Sep 12, 2021

Dear Victor George, Thank you for choosing our Resort as destination for your vacation. We appreciate the time dedicated to write your opinion about your stay at our resort. Please be sure that your comments will be taken into consideration, as they will assist us to continue improving. Again thank you for the opportunity to serve you at our resort. Kind regards.

5
Partner Couples

All good!

By on Aug 24, 2021

Review comment responded on Aug 24, 2021

Dear Guest, We appreciate your feedback on your recent stay at Viva Wyndham Maya. We are delighted to hear that you enjoyed your stay and everything was up to your expectations. It would be a pleasure for us to welcome you back at Viva Wyndham Maya. Kind regards.

1
Partner Couples

My girlfriend and I went for one week on vacation and both got food poisoning. The rooms are extremely out of date, and the buffet food was so bad we tried to only eat at the restaurants.

By on Aug 22, 2021

Review comment responded on Aug 23, 2021

Dear Guest, Thank you for taking the time to write your feedback regarding your vacation at the Rivier Maya. We sincerely value your comments and we can assure you that our Management has been informed about your unpleasant experience and observations. Rest assured that our food & beverage facilities work according to strict health and hygiene regulations and corresponding procedures. We frequently receive external and independent health & hygiene audits to ensure the quality of our services. Please note that we have not received similar reports, however we are going to revise your comments in detail. We remain at your disposal.Best regards.

5
Family

On the beach

By on Aug 17, 2021

Review comment responded on Aug 17, 2021

Dear customer, Thank you for giving us the opportunity to serve you at Viva Wyndham Maya. We look forward to your return visit. Best Regards.

4
Family Family with small children

First many if the staff was great. You can tell some dont want to be there but its work who really does. However this type of service experience demands staff that appreciates the work. The food was ok. Most in the main available areas was cold and not that appetizing. I did enjoy the restaurants however understand from travelers that come every year that the food available and cleanliness is diminishing year over year. I want to end on a great note however. I think the price we paid we received a good vacation. Also I want to call out some staff that made our time so pleasurable. Michelle at the kids club is such a great customer experience maker. She has a very kind heart and spirit. Also Marilou in kids club made sure our experience was very good. Lizz and Alejandro in animation are really fun good people and we appreciated their kindness and enthusiastic nature. Finally last but certainly not least Aurora at concierge was such a pleasure to be with. Such a great attitude, pleasant approach, and good soul.

By on Aug 8, 2021

Review comment responded on Aug 10, 2021

Dear customer, Thank you for giving us the opportunity to serve you and your friends at Viva Wyndham Maya during your recent vacations. It is a pleasure to know that you were able to enjoy our services and facilities. Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for all our hard working staff members and it will reinforce their commitment to provide quality service to all of our guests. We look forward to your return visit and again thank you for choosing to stay with us at Viva Wyndham Maya. Kind regards.

2
Friends

Very old resort. If you’re okay with motel-quality rooms and facilities then this is okay. Stains all over the bathroom, walls, and beds. The whole place just seemed really sketchy and low quality and the staff were not friendly or helpful. Had to wait in line for check-in for one hour even though we arrived early. They made us leave our bags right in front of the driveway until check-in where anyone could have easily walked into a taxi with them. FYI, the disco/nightclub is closed. If you’re going for a party, this is not the place.

By on Aug 2, 2021

Review comment responded on Aug 4, 2021

Dear guest, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya. We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities. We apologize for the fact that our property did not meet with your expectations. We remain at your disposal. Kind regards.

5
Family

I love that this property is taking safety precautions seriously to protect us from Covid. the staff is friendly the resort is beautiful the food is good a lot of entertainment for families and kids! Amazing time…. I will never for get💕

By on Jul 31, 2021

Review comment responded on Aug 4, 2021

Dear Guest, Thank you for your fantastic review. It means so much to us when our guests take the time to recognize the large variety of all-inclusive services offered at the Resort. But most of all, when the employees are recognized for their dedication in ensuring that all our guests have a fantastic stay with us. We look forward to seeing you again in the not too distant future. Warm regards.

4
Family

I liked the entertainment, family friendly, beach-front with plenty of seats. I just wished the seaweed was cleaned up or a net was used to help keep the beach clean.

By on Jul 26, 2021

Review comment responded on Jul 27, 2021

Dear customer, Thank you for giving us the opportunity to serve you at Viva Wyndham Maya. We are glad to know that you had the chance to enjoy your vacation at our resort. It is a pleasure to know that our services and facilities met with your expectations. We would like to mention that the hotel does a daily cleaning of the beach to keep it in the best conditions. Again thank you for recommending Viva Wyndham Maya. Best regards, Customer Care Viva Wyndham Maya

4
Partner Couples

The specialty restaurants have very limited menu , could be better Rooms very clean , kudos to housekeeping team . I left my safe deposit box open with cash , they closed it , change codes and left message . When we open it , everything’s intact You can leave everything in the room and you will not lose anything ! Very honest hardworking ppl there The only downfall, Check in process , almost an hour wait to check in , the worst ! Suggestion -Would be nice if the hotel can offer shuttle service to the shopping center there -5th Ave

By on Jul 22, 2021

Review comment responded on Jul 26, 2021

Dear customer, Thank you for your review regarding the Viva Wyndham Maya. It is very nice to read your good remarks about our services and facilities. Also we are very happy to know that we were able to exceed your expectations. Your suggestion about the check-in process will be considere in order to improve. We look forward to your next stay at our resort and thank you for recommending us. Kind regards, Customer Care Viva Wyndham Maya

3
Everyone

By on Jul 13, 2021

Review comment responded on Jul 23, 2021

Dear Customer, Thank you for giving us the opportunity to serve you. We regret not having met your expectations. It would have been helpful for us to receive the details of your experience to know how we can improve. We kindly invite our guests to contact us during their stay in order to assist them and improve their experience. Thank you again for choosing us as your vacation option. Cordially, Customer Care Viva Wyndham Maya

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