10/10 Excellent
Matthew
Traveled with partner
Mar 13, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like.
1. They have a good beach. If you want a good beach an you are coming to Playa del Carmen, the beaches in Playacar are much better than anything close to town. Viva Maya has a very good one.
2. Easy to get to town.
3. Nice, clean and very safe neighborhood
4. Staff was wonderful, hard working, happy, good attitude, always willing help.
5. Not too crowded. There was plenty of room and space to sit on the beach. Beach, pool area and property are well maintained.
6. Place is clean.
7. Access to filtered water that you could trust
Didn't Like
1. App for making reservation for restaurants didn't work
2. Poor availability to get a reservation at one of the restaurants -- staff should be more proactive about making a reservation either before you arrive or when you check in.
3. There were more amenities than we were aware of. Example -- yoga classes, catamaran trips, snorkeling trips, etc. Few details offered.
4. Food was mediocre. Some dishes were excellent and we were well fed. However, I would not return just for the food. Variety was okay. Taste for some dishes was way off.
5. Too many vendors on the beach. They should not be allowed. There are way too many vendors in Playa del carmen as it is.
6. There was ZERO top shelf liquours available. So, you got a lot of low quality ingredients that did change the flavor of a drink.
7. No bar where people could sit and have a drink, get to know a fellow traveler.
Matthew
Stayed 6 nights in Mar 2025