Viva Maya by Wyndham, A Trademark All Inclusive Resort

Family fun on the beach, with 3 outdoor pools, near Playacar Golf Club

Choose dates to view prices

Where to?

Dates

December 2025

January 2026

5 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk
All inclusive
Bar
Housekeeping
Spa

Explore the area

Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710

Place, Piste Cyclable sur Paseo Xaman-Ha
‪5 min walk‬
Place, Playacar Beach
‪11 min walk‬
Place, Playacar Golf Club
‪11 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Garden View

301 sq ft
Sleeps 4

Room Superior with Ocean View

301 sq ft
Sleeps 4

Room Deluxe with Garden View

301 sq ft
Sleeps 4

Room Superior with Garden View

301 sq ft
Sleeps 4

Room Deluxe with Garden View

301 sq ft
Sleeps 4

Room Superior with Ocean View

301 sq ft
Sleeps 4

Superior Garden, 1 King Bed, Non-Smoking

Very good

391 sq ft
Sleeps 3
1 King Bed

Superior Garden, 2 Queen Beds, Non-Smoking

Very good

391 sq ft
Sleeps 4
2 Queen Beds

Deluxe, 2 Queen Beds, Non-Smoking

Very good

428 sq ft
Sleeps 4
2 Queen Beds

Superior Ocean, 1 King Bed, Non-Smoking

Exceptional

391 sq ft
Ocean view
Sleeps 3
1 King Bed

Superior Ocean, 2 Queen Beds, Non-Smoking

Very good

391 sq ft
Ocean view
Sleeps 4
2 Queen Beds

Accessible Room, 1 Queen Bed, Non-Smoking

Wonderful

391 sq ft
Sleeps 2
1 Queen Bed

Superior Room, 1 King Bed, Non Smoking, Pool View

Sleeps 3
1 King Bed

Superior Room, 2 Queen Beds, Non Smoking, Pool View

Exceptional

Sleeps 4
2 Queen Beds

Room Superior with Pool View

301 sq ft
Sleeps 4

About the neighborhood

Playa del Carmen

Located in Playacar within 2 miles (3 km) of Quinta Avenida, Viva Maya by Wyndham, A Trademark All Inclusive Resort is within a few miles (5 km) of other popular sights such as Playacar Golf Club. This 604-room, 3.5-star property has 3 outdoor pools along with a full-service spa and 5 restaurants.

What's nearby

Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.3 miles
Playacar Beach - 11 min walk - 0.6 miles
Playacar Golf Club - 11 min walk - 0.6 miles
Mayan Ruins of Playacar - 18 min walk - 1.0 mile
Xaman Ha Aviary - 2 min drive - 1.4 miles

Getting around

Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

‪Viva Wyndham Maya - ‬1 min walk
‪rosa roja - ‬6 min walk
‪Bar Arrecife - ‬14 min walk
‪La Terraza - ‬1 min walk
‪Turquesa - ‬8 min walk

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

Family fun on the beach, with 3 outdoor pools, near Playacar Golf Club

Guests of Viva Maya by Wyndham, A Trademark All Inclusive Resort have access to a full-service spa, 3 outdoor pools, and a gym. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets. Other amenities at this all-inclusive property include a sauna, free WiFi in public areas, and an outdoor tennis court.

Guests can expect free WiFi and 55-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Balconies, safes, and phones are other standard amenities. Change of towels is available on request.

3 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Outdoor pool, pool umbrellas, sun loungers

Pool
All inclusive
Spa
Kids pool

$397 nightly

Dec 9 - Dec 10

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

3 bars/lounges
5 restaurants
A poolside bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Cosmopolita by Viva
Hacienda Don Diego
La Terraza
Miramare
Portofino

Things to do

3 outdoor pools
Archery
Beach volleyball
Beach yoga
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Outdoor tennis court
Playground
Rock climbing
Rowing/canoeing
Sauna
Scuba diving
Tennis lessons
Windsurfing

Family friendly

3 outdoor pools
Children's games
Free children's club
Free supervised activities for children
In-room babysitting (surcharge)
Laundry facilities
Mini-fridge
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

18,977 square feet of conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Garden
On the beach
On the waterfront
Pool loungers
Terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Prenatal massages
Reflexology
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Front entrance ramp
No elevator
Tile flooring in room
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible path of travel
Wheelchair-accessible restaurant

3 floors
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

55-inch LED TV with premium cable channels

Food and drink

Mini-fridge

Access via exterior corridors
Air conditioning
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 2.75 per accommodation, per night

The charges below are included in your overall room price:

New Year's Eve gala dinner fee
New Year's Day gala dinner fee
Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Frequently asked questions

Can I book all-inclusive rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Viva Maya by Wyndham, A Trademark All Inclusive Resort is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, windsurfing, and kayaking.

How much does it cost to stay at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

As of Dec 6, 2025, prices found for a 1-night stay for 2 adults at Viva Maya by Wyndham, A Trademark All Inclusive Resort on Dec 7, 2025 start from $357.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Viva Maya by Wyndham, A Trademark All Inclusive Resort provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to do close to Viva Maya by Wyndham, A Trademark All Inclusive Resort?

This property is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is there parking available at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include sports massages, Swedish massages, detox wraps, and hydrotherapy.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have a casino?

No, Viva Maya by Wyndham, A Trademark All Inclusive Resort doesn't have a casino.

Is there an indoor pool at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What amenities will couples enjoy at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

This beachfront all-inclusive property offers plenty of amenities for couples including 3 outdoor pools, a poolside bar, and 5 restaurants.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have a hot tub?

Yes, some guestrooms at this all-inclusive property feature private spa tubs.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have a restaurant with a breakfast menu?

Yes, Viva Maya by Wyndham, A Trademark All Inclusive Resort has 5 restaurants, and serves breakfast for a surcharge.

Will Viva Maya by Wyndham, A Trademark All Inclusive Resort allow pets to stay free of charge?

No, pets and service animals aren't allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort.

Are there connecting rooms at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How far is the airport from Viva Maya by Wyndham, A Trademark All Inclusive Resort?

The closest major airport to Viva Maya by Wyndham, A Trademark All Inclusive Resort is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Are there rooms with balconies at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yes, every guestroom at Viva Maya by Wyndham, A Trademark All Inclusive Resort comes with a balcony with some featuring ocean or garden views.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Viva Maya by Wyndham, A Trademark All Inclusive Resort.

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

8.0

Very Good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Shirley, Del City

Traveled with group

Oct 1, 2025

Very low waiters around pool and beach area.

Stayed 6 nights in Sep 2025

10/10 Excellent

Alejandro

Traveled with family

Sep 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed for 7 days as a family (my wife, my son, and I), and overall the experience was very good. The room was excellent: comfortable, clean, and in a great location close to both the pool and the beach, with a beautiful view to enjoy the sunrise every morning. I especially want to highlight the staff’s outstanding service, which made our stay so much more enjoyable: • Upon arrival, Martha helped us book the four specialty restaurants, which made things much easier. • Citlali, from guest services, recommended a restaurant on 38th Street with Yucatecan food, and it turned out to be a fantastic experience with great food and atmosphere. • At the pool bar “The Reef,” Petro and Egleir always greeted us with kindness; Egleir, in particular, made some delicious appletinis. • At Portofino, Gabriel was an excellent waiter, always attentive and professional. • And of course, Jair from the entertainment team did an amazing job creating a fun atmosphere at the pool and on the beach with games, activities, and exercises. The daily activities are very engaging, and there’s always something to do, while the night shows at 9:30 were really enjoyable. From the Mexican Night to Hollywood Pop, all of the performances were of high quality, with great dancing and lots of energy. It was the perfect plan after dinner. The beach is wide, with white sand and a very relaxing vibe. At times there was some seaweed (which is common in the area), but the staff worked hard to keep it clean

Stayed 7 nights in Aug 2025

6/10 Okay

Olivier

Traveled with family

Aug 26, 2025

Liked: Staff & service, room comfort

Séjour familial, 15 jours en août

La qualité de la nourriture n’est vraiment pas bonne. Les piscines sont d’une rare saleté. Et l’amabilité de certains serveurs que ce soit au bar ou dans les restaurants, laisse réellement désirer. On leur fait des grands sourires, il ils ne vous regarde même pas…. Impression qu’on les ennuie.!!! Heureusement, ils ne sont pas tous comme cela. Les chambres sont plutôt bonnes. Literie, excellente. Manque énormément de rangement dans les chambres, je n’ai pas pu vider ma valise. Les jeunes filles à la réception sont très sympathiques et font tout pour vous aider

Stayed 15 nights in Aug 2025

6/10 Okay

PEGGY JOYCE

Traveled with family

Aug 25, 2025

Liked: Cleanliness

The property was very well maintained. Theyndont provide face towels or wash cloths just hand towels and bath towels. Smaller property. Staff is nice and accommodating. If you're looking for a mid level hotel this is it. The buffet serves the same food everyday. I was onlybable to book one restaurant

Stayed 5 nights in Aug 2025

8/10 Good

Mailyng

Traveled with family and small children

Aug 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is beautiful! It is very clean and there are many activities for everyone. The kids club was amazing, my son enjoyed so much. The food was fresh but not tasty. They make you go to a talk to sell you a subscription, but the gentleman was very rude when we told him we were not interested. Other than that it is a great place. The staff is very friendly and always willing to help.

Stayed 7 nights in Aug 2025

10/10 Excellent

Martha

Traveled with family and small children

Aug 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The service staff (employees were great), the entertainment was excellent. Loved the food. The only thing I would say is at the time of checkout the lady at the counter was not friendly at all. She can work on her skills. It would be nice to at least say "Thank you for staying or coming to visit. Nada, I received that from the servers in the restaurant. They were great people to talk to.

Stayed 5 nights in Aug 2025

8/10 Good

Susan Anne de

Traveled with partner

Aug 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Felt very safe in this clean and quiet resort with excellent staff. The food wasnt the best overall but there was lots of it and variety. Something to drink always available. The coffee shop was a favorite and wish we could have eaten at the mexican restaurant some more. Enjoyed the evening entertainment in the courtyard and the wildlife around the property. The bed was much too firm for my liking and the pressure was somewhat brief but uncomfortable regarding the viva membership. Overall a great stay.

Stayed 9 nights in Aug 2025

8/10 Good

Pawel, Brampton

Traveled with family

Aug 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall good resort to visit.

Stayed 7 nights in Aug 2025

10/10 Excellent

Denisse

Traveled with family

Aug 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved Viva Maya! The restaurant staff were so welcoming and helpful. On the first day staff was readily available to answer any questions we had.

Stayed 5 nights in Aug 2025

10/10 Excellent

Juan

Traveled with family

Aug 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent is my 4th time stayin there

Stayed 4 nights in Jul 2025

6/10 Okay

Enmanuel, Lumberton

Traveled with family and small children

Aug 10, 2025

Disliked: Staff & service, amenities, property conditions & facilities

No beverages in mini fridge like most resorts. The Mexican restaurant was good, but we thought that they would have more of a taco variety. The Italian restaurant had no pasta options as far as regular spaghetti with meatballs and sauce. The buffets for breakfast lunch and dinner had a lot of options. However there was some very weird combinations like nachos with a bunch of different stuff for breakfast. We did like that there was a snack bar opened all night long. The café had a lot of good pastries and different beverages like cappuccinos, espresso, and coffee.

Stayed 4 nights in Aug 2025

2/10 Terrible

Librada

Aug 8, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible food. Old

Stayed 5 nights in Aug 2025

10/10 Excellent

Adrian De la

Traveled with family

Aug 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean

Stayed 3 nights in Aug 2025

2/10 Terrible

Tia

Traveled with family

Aug 3, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The WiFi was horrible. I asked for the room phone & toilet to be fixed multiple times and wasn’t.

10/10 Excellent

Hector, Rowlett

Aug 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2025

8/10 Good

Johannes

Aug 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jul 2025

10/10 Excellent

Claudia

Jul 30, 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Ralph

Jul 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2025

10/10 Excellent

ANA

Traveled with family

Jul 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nos gusto mucho el hotel, muy comodo, todas las instalaciones muy bonitas y los empleados muy amables.

Stayed 5 nights in Jul 2025

10/10 Excellent

James Oliver

Traveled with family

Jul 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful Staff which helped make this an amazing stay. Highly recommend this resort.

Stayed 6 nights in Jul 2025

4/10 Poor

Merelin Monserrat

Traveled with family

Jul 26, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

Costumer service was not the best, at the restaurants and front desk

Stayed 11 nights in Jul 2025

4/10 Poor

Matthew

Traveled with family

Jul 23, 2025

Disliked: Staff & service, property conditions & facilities

Traveled with 9 people, ages 15 to 70. We booked 5 rooms. • Check in process - confusing and they acted like we were inconveniencing them. • Rooms: 1) a handle literally fell off the room door upon opening & they said they’d have it fixed in 15 minutes. We waited for over an hour to fix & had to remind them. 2) 1st day there there was no running water on our whole level. 3) Patios are TINY - like 2’ by 4’. 4) Air conditioning barely kept up. 5) Don’t expect normal toiletries, they only provide shampoo and shower gel. 6) Beds are comfortable. 7) Mini fridges are not stocked. • Cellular and Wi-Fi - horrible service for internet, calls and texts. It was impossible to stay in touch with the rest of our party. • Beach - terrible with sargassum & the smell was horrendous. Although I won’t fault the resort for Mother Nature’s doings. It’s probably nice other times of the year. Plenty seating. • Pool - standard. Plenty seating. • Check out process - AWFUL. If you don’t have every single scrap of required stuff they charge you! It’s their way of nickel-and-diming you! Lost a towel key? $20 USD. Lost a room key? $10 USD. They even cut off your bracelet & if you don’t have it (say it’s the last night and it’s bothering you so you remove it) it’s $10. They give you a tiny scrap of paper when you finish checking out and if you don’t have that when you get into your transportation, it’s like they won’t let you leave. Just awful to be scrambling for that kind of thing on the way out.

Stayed 6 nights in Jul 2025

2/10 Terrible

Francisco

Traveled with family

Jul 21, 2025

Disliked: Staff & service, amenities

My family and I were genuinely excited to visit Viva Maya Resort. I traveled with my wife, two children (ages 18 and 21), and two 18-year-old nephews. We chose this resort because of the beautiful beach and the potential for a relaxing getaway — but from the moment we arrived, our experience has been frustrating and deeply disappointing. We arrived from Chicago at 11am after a long day of travel, leaving our home at 3am. We stood in the heat for hours waiting for our room, which wasn’t ready until 3pm. During that time, we were never offered a welcome drink, never asked if we needed help with our bags, and were passed by several bellboys who didn’t even acknowledge us. At check-in, the overwhelmed employee was drenched in sweat, clearly unsupported, and gave us a look that made us feel completely unwelcome. There is no real air-conditioned area to cool off in this intense heat. Yes, the coffee shop has A/C, but it barely seats 20 people — completely inadequate for the number of guests waiting hours for rooms. Once we did get our room, we were pleased with the cleanliness and setup — no complaints there. However, basic things like no conditioner in the bathroom raised questions about the overall guest experience. From 11am yesterday until 10am today — not one staff member has asked if we’d like a drink. The beach cabanas and shaded areas are beautiful, but are exclusive to VIP guests only. We weren’t even allowed to buy 1 same food at buffet daily limited choices

Stayed 3 nights in Jul 2025

10/10 Excellent

Temitope

Traveled with group

Jul 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed the all inclusive services : excellent meals ,beach sports especially the sailing and the staff were professional. I felt safe there ,used their safety box. Enjoyed my tours outside the resort too . Great arrangement by the concierge and I got gift 😍👍

Adult pool at viva maya Wyndham , so much fun and drinks was readily available

Bicycle was available. Got one and played round with it

Boat sailing was fun too @vivamaya Wyndham resort

Stayed 5 nights in Jul 2025

8/10 Good

Mark W

Traveled with family and small children

Jul 17, 2025

Liked: Amenities

Great resort, good food, nice location, easy access to Playa Del Carmen. Only downfall is seaweed on the beach is horrible. Best to go Oct to April.

Stayed 7 nights in Jul 2025

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Superior Ocean, 1 King Bed, Non-Smoking

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Room Superior with Pool View

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

Awards and affiliations

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Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

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Important information

Fees

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