Hotel Cielo

Sandy fun near Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

In-room safe, individually decorated, individually furnished, desk

Overview
Rooms
Location
Policies

Excellent

Popular amenities

24/7 front desk
Breakfast available
Room service
Housekeeping
Spa
Air conditioning

Explore the area

Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710

Place, Quinta Avenida
‪2 min walk‬
Place, Playa del Carmen Main Beach
‪5 min walk‬
Place, Playa del Carmen Maritime Terminal
‪8 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Double Room (Double Interior Room)

225 sq ft
Sleeps 2
1 Double Bed

Triple Room

248 sq ft
Sleeps 3
1 Double Bed and 1 Twin Bed

Quadruple Room

Very good

249 sq ft
Sleeps 4
2 Double Beds

Room, 1 King Bed

Very good

225 sq ft
Sleeps 2
1 King Bed

Room, 1 King Bed, Balcony

275 sq ft
City view
Sleeps 2
1 King Bed

Family Room, Balcony

Exceptional

395 sq ft
City view
Sleeps 4
2 Twin Beds and 1 King Bed

Grand Family Room, Balcony

395 sq ft
City view
Sleeps 5
1 Twin Bed, 1 King Bed and 1 Double Bed

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Cielo is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 3.5-star hotel has 18 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a rooftop terrace.

What's nearby

Quinta Avenida - 2 min walk - 0.1 miles
Playa del Carmen Main Beach - 5 min walk - 0.3 miles
Playa del Carmen Maritime Terminal - 8 min walk - 0.5 miles
Playacar Beach - 8 min walk - 0.5 miles
Mamitas Beach - 13 min walk - 0.7 miles

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪Carboncitos - ‬1 min walk
‪Karen's - ‬1 min walk
‪Ah Cacao Chocolate Café - ‬2 min walk
‪Soundset Beach Club - ‬2 min walk
‪Las Hijas De La Tostada - ‬1 min walk

About this property

Hotel Cielo

Sandy fun near Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal

Guests of Hotel Cielo enjoy a rooftop terrace, free WiFi in public areas, and spa services. For transportation, you can make use of an airport shuttle (available 24 hours) for MXN 2999.99 per vehicle roundtrip, as well as an area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach hotel include a terrace and a banquet hall.

32-inch TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Ceiling fans, laptop-compatible safes, and desks are also available.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Pool
Hot Tub
Parking included
Free WiFi

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Offsite parking within 1 mile (MXN 250 per day)
24-hour roundtrip airport shuttle on request for a surcharge
Area shuttle (surcharge)

Food and drink

Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 200 to 400 for adults and MXN 150 to 300 for children
A restaurant

Restaurants on site

Carboncitos

Conveniences

24-hour front desk
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

Coworking space

Outdoors

Beach towels
Beach umbrellas
Direct access to the beach
Rooftop terrace

Spa

Deep-tissue massages
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Tile flooring in room
Upper floors accessible by stairs only

2 buildings
3 floors
Banquet hall
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Hair dryer (on request)
Private bathroom
Shower
Towels provided

Entertainment

32-inch TV with digital channels
Netflix
Streaming services

Food and drink

Paper towels
Room service

Air conditioning
Ceiling fan
Connecting rooms available
Desk
Individual decor
Individual furnishings
Iron/ironing board on request
Laptop workspace
Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Up to 2 kids 8 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: MXN 500 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults, and MXN 150.00 to 300.00 for children
Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old)
Nearby parking fee: MXN 250 per day (3281 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The minimum check-in age for Spring Break is 18 years old.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Noise-free rooms can't be guaranteed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cielo Hotel

Cielo Playa del Carmen

Hotel Cielo

Hotel Cielo Playa del Carmen

Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Hotel Cielo Hotel

Hotel Cielo Playa del Carmen

Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at Hotel Cielo?

Hotel Cielo provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to see within easy reach of Hotel Cielo?

This hotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Will I be able to park at Hotel Cielo?

No, this hotel doesn't offer parking.

Is a spa located at Hotel Cielo?

Spa services at the hotel include deep-tissue massages.

Does Hotel Cielo feature a casino at the property?

No, Hotel Cielo doesn't have a casino.

Is there an indoor pool at Hotel Cielo?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Cielo?

Couples staying at this hotel will appreciate amenities like Netflix as well as a restaurant and a free nearby beach club.

Does Hotel Cielo have a hot tub?

No, there isn't a spa tub at this hotel.