Occidental at Xcaret Destination - All Inclusive

4.0 star property
On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
VIP Access

Choose dates to view prices

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Creator video
7 outdoor pools, sun loungers, lifeguards on site
Exterior
11 restaurants, dinner served, seafood

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Place, Ferry to Cozumel
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Royal Suite (Level)

8.4 out of 10
Very good
(16 reviews)
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Studio Suite

7.6 out of 10
Good
(44 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (Concierge)

7.6 out of 10
Good
(60 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room

8.0 out of 10
Very good
(384 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(40 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(26 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

7.8 out of 10
Good
(7 reviews)
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive places you within a mile (2 km) of popular attractions like Xcaret Eco Theme Park and Xplor Theme Park. This 765-room, 4-star property welcomes business and leisure travelers with 7 outdoor pools, a private beach, and 11 restaurants.

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Ferry to Cozumel - 5 min drive - 1.4 miles
  • Playacar Golf Club - 10 min drive - 5.9 miles
  • Playa del Carmen Main Beach - 12 min drive - 5.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪Mercado de la Merced - ‬10 min walk
  • ‪Lobby Bar - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬10 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
Guests of Occidental at Xcaret Destination - All Inclusive have access to a private beach, 7 outdoor pools, and a gym. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with access to locker space, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a sauna, outdoor tennis courts, and free WiFi in public areas.
Guests can expect to find 37-inch LED TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, balconies, and coffee makers.
A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a smoke detector, a security system, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Are there all-inclusive rates at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include mini golf, tennis, and volleyball.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on Oct 26, 2025 start from $171.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

What is there to do around Occidental at Xcaret Destination - All Inclusive?

This property is located in Playa del Carmen, just steps from Cenote Santa Cruz. You'll also find Xcaret Eco Theme Park and Xplor Theme Park within a short drive.

Is there parking available at Occidental at Xcaret Destination - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Occidental at Xcaret Destination - All Inclusive?

Spa services at the property include deep-tissue massages, hot stone massages, aromatherapy, and reflexology.

Does Occidental at Xcaret Destination - All Inclusive feature a casino on the premises?

No, Occidental at Xcaret Destination - All Inclusive doesn't have a casino.

Is there an indoor pool at Occidental at Xcaret Destination - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 7 outdoor pools.

What do couples enjoy most about Occidental at Xcaret Destination - All Inclusive?

There are many amenities for couples at this all-inclusive property, including a private beach and 7 outdoor pools plus some guestrooms feature private pools.

Are there hot tubs at Occidental at Xcaret Destination - All Inclusive?

Yes, this all-inclusive property offers private indoor spa tubs in some guestrooms.

Does Occidental at Xcaret Destination - All Inclusive have a restaurant with a breakfast menu?

Yes, Occidental at Xcaret Destination - All Inclusive has 11 restaurants, and serves free buffet breakfast each morning.

Does Occidental at Xcaret Destination - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Occidental at Xcaret Destination - All Inclusive.

Does Occidental at Xcaret Destination - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Occidental at Xcaret Destination - All Inclusive?

The closest major airport to Occidental at Xcaret Destination - All Inclusive is Cozumel Intl. Airport (CZM), which is 17.4 mi away (250 minutes by car).

Can I book a room with a balcony at Occidental at Xcaret Destination - All Inclusive?

Yes, every guestroom at Occidental at Xcaret Destination - All Inclusive comes with a balcony with some featuring garden views.

Does Occidental at Xcaret Destination - All Inclusive offer wedding services?

There are wedding services available at Occidental at Xcaret Destination - All Inclusive if that's in your vacation plans.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2517 out of 4888 reviews
Rating 8 - Good. 1120 out of 4888 reviews
Rating 6 - Okay. 668 out of 4888 reviews
Rating 4 - Poor. 322 out of 4888 reviews
Rating 2 - Terrible. 261 out of 4888 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Maria

Stayed 7 nights in Aug 2025

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to have vacation!
Stayed 6 nights in Aug 2025

6/10 Okay

Tonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was average, had to make reservations to any of the restaurants that were not buffets and was nearly impossible to get a reservation. Room set up was halfway done no hand towels, floor mat, 2 tissues in box. If you’re looking for just hanging by the pool at a good price then this is the place. If looking for more of an experience I would suggest one of the other xcaret hotels. Check in was extremely slow waited for over an hour in a line to get checked in. You have to schedule your own transportation from the airport to hotel but was easy to get a cab outside the hotel to go into town.
Stayed 7 nights in Aug 2025

8/10 Good

Stephanie Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 4 nights in Aug 2025

8/10 Good

Imelda De Los Santos

Liked: Cleanliness, staff & service, property conditions & facilities
We had an early flight so we arrived before check in time. (We knew that we had to wait, so that was not an issue). Upon arrival, we couldn’t use the facilities until after 11AM. If we wanted to use the facilities it was an extra $15 per person. Right before 11 AM we were called so they could put our bracelets on and we could make use of the facilities. We were given keys to get towels at the pools and beach are. (Don’t lose the keys otherwise at check out you have to pay an extra $20). Once we went back to the lobby a couple of hours later we were given our rooms. Rooms (suites were big). Note 6 suites were booked… we all wanted to stay in the same building but we couldn’t . I had sent out emails and spoke to management to make sure that at least my rooms (2) were in the same building. After back and forth and 2 hours my two rooms were in the same building but different floors. My sister and parents were on a separate building and my brother and friends were on a different building. My other brother ended up on a different building. Anyway as far as reservations for restaurants once you get your room keys immediately go adjacent to the lobby to make dinner reservations. If you stay 4 nights you can only select 2 restaurants for dinner, 7 nights 4 reservations. ( I didn’t like that we couldn’t make reservations for every single night of our stay. Other than that it was a pleasant experience the food was ok. Not the best, unless you go to a specialty restaurant.
Stayed 7 nights in Jun 2025

10/10 Excellent

Carlos Gabriel

Liked: Cleanliness
Stayed 3 nights in Jul 2025

10/10 Excellent

Sugong

Stayed 4 nights in Jul 2025

6/10 Okay

Nansi Yesenia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property grounds were absolutely beautiful but the check-in was absolutely terrible. It was extremely time consuming and they separated my rooms even though I had one confirmation for 2 rooms. Their excuse was that orbitz didn't communicate any notes to them. The food could improve as it lacks flavor. The lobby staff is not helpful and they need to have more workers to assist during busy hours.
Stayed 5 nights in Jul 2025

10/10 Excellent

Liliana Guadalupe Pintor Martinez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good..!!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Oleg, mississauga

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and friendly. The all inclusive was very convenient we didn’t have to eat anywhere else. The hotel is very clean the ambiance is great. Having animals around the hotel was a plus.
The dance performance was excellent
The beach area
Stayed 4 nights in Jul 2025

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful with the wild animals and the jungle. Breakfast left a little to be desired but our overall experience was fantastic and have already recommended to many of our friends and are planning on returning next year.
Stayed 5 nights in Jun 2025

4/10 Poor

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Closeness to the Xcaret park. We did not like lack of amenities, entertaiment. Pool bars close too early 6:00pm when there are lots of people in pool. We could not believe they would just shutdown the bars. Very limited music in pool areas. Don't expect to go back.
Stayed 6 nights in Jun 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great; I only wish they had considered that we booked two rooms instead of one and provided a connecting room so that we could all be together. That was my only concern; otherwise, everything was great.
Stayed 4 nights in Jun 2025

10/10 Excellent

Greg

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient accessibility to Xcaret. Large resort with multiple dining options and two large buffets. Sea Weed was very minimal even though a lot of the beaches were impacted by this. Staff did a great job all around at this resort. Would definitely go again.
Excellent pools.
Spider monkeys.
Deer
Beautiful inlet.
Stayed 5 nights in Jun 2025

6/10 Okay

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service
Visited with my family enjoyed the nature of it kids loved the animals around the property & the area is very nice
Stayed 4 nights in Jun 2025

8/10 Good

Rainey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. Hotel room was nice and clean. Staff were polite and helpful. Check in took about a hour, I’m not that patient. Nice private secluded beach and bar drinks were delicious! The food was average, the best part is the fresh fruit made to order omelets and Pacos Tacos. The steakhouse was terrible but the oriental restaurant was good. We weren’t really there for the food… we were able to find enough food that was a ok. Future recommendations: Book dinner at an offsite restaurant one of the nights. You can stay and enjoy the resort and Xcrate with no excursions needed, there is enough todo. We ventured out: the sail boat 1/2 day snorkel tour was worth it and a great experience with professional and polite staff. The parasailing was a time suck. The experience parasailing was great and boat crew was fantastic but the transportation and waiting at Maroma Beavh Club was a huge inconvenience, plan to waste half your day for a 1 hour activity if parasailing. It was difficult getting a ride back to our resort and the hosting parasailing beach club, Maroma, was pretty rude about it and the driver/transportation even ruder with aggressive driving… seemed inconvenienced . I’d recommend booking through a different company for parasailing instead of the one the hotel used. Maybe Xcaret or Amstar would maybe a better choice.
Saltwater adult only tidal pool
Beach area from restaurant balcony.
Beach area
Stayed 5 nights in Jun 2025

10/10 Excellent

Anna, Winnetka

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The inlet with little sandy beach and turquoise calm water was my favorite part of this vacation. Comfy cosy bed. Beautiful grounds with Fun animals roaming around. Staff that takes care of u, Lesli, Camila, and Andrea at building 22 were weary welcoming and helpful. Food was good for us, picky people may disagree. Overall, it was great vacation, we would love to come back soon.
Stayed 4 nights in Jun 2025

10/10 Excellent

Vedran

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, near by Xcaret park. We always get the full access to the park as well. The food is good , the hotel Staff do their best toned you well and maintain the property. It’s a great location 15 min drive to Playa Del Carmen. Beach is great for kids.
Stayed 7 nights in Jun 2025

10/10 Excellent

Marleni

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Mauro Alexandro

Stayed 6 nights in Jun 2025

10/10 Excellent

Miguel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic experience, nice resort and amenities. Friendly staff
Stayed 10 nights in Jun 2025

4/10 Poor

Daisy Sofia Garcia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Despite having booked a junior suite, I was given the most secluded room with no view. When I complained to the hotel reception, they explained that the reason we had been given that room was simply because we had made our reservation through EXPIDIA, and they reserved the best rooms for those who booked directly with them. It was also a struggle to get the right number of towels (I only asked for at least one per person), but the response was that the hotel was full. The hotel is generally nice, and the staff was pleasant, but my indignation stems from the fact that we were treated differently—and by differently, I mean less well—simply because we had booked through EXPIDIA. This treatment feels unfair and discriminatory, and it has left a sour taste in my mouth.
Stayed 5 nights in Jun 2025

4/10 Poor

nora

Traveled with family
Disliked: Amenities
Our experience was extremely disappointing, and unfortunately, several issues ruined what was supposed to be a relaxing vacation. From the moment we arrived, we encountered terrible customer service, starting with the front desk and bellboy. The bellboy aggressively demanded tips, and when we didn’t give money, he threatened to throw our suitcases aside. We reported this behavior, but management did absolutely nothing—in fact, they seemed to laugh about it, which was incredibly unprofessional and disrespectful. We also paid to upgrade our room expecting better service and the amenities that were clearly listed, but once again, we didn’t receive what was promised. We requested to speak with a manager several times, but no one ever followed up with us. Another major disappointment was the restaurant reservation system. Although they advertise multiple à la carte dining options as part of the all-inclusive experience, they only allow guests to make three reservations—even if you’re staying for over a week. For the rest of the stay, you’re left with the buffet, which gets repetitive and doesn’t meet the expectations set by the resort’s promotions. Overall, this was one of the worst travel experiences we’ve had. Poor service, lack of accountability, false advertising, and staff who are more interested in tips than hospitality made this stay incredibly frustrating. We expected so much more from a resort that claims to offer an “all-inclusive” experience.
Stayed 7 nights in Jun 2025