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Recent guest reviews

If you are not a member, you get treated like crap, restaurants say first come first served but members can make reservations to every restaurant in one night but not show up basically hold a spot so a non member can't get seated in the restaurant. On top of all that, i had a slip and fall where i hurt my back, cracked 2 ribs and hit my elbow swelled up and numbness in 2 fingers. There were no slippery when wet signs. The only thing the hotel did was say i should be more careful.

The location is perfect you get to see deer monkeys flamingos very cool the only bad part is the staff the ones in the restaurant they are very rude but the staff that are assigned to your building are super nice

Everything was good except the housekeeping

Gorgeous property and the lagoon is perfect.

Everything was so great

Perfect destination

We have a wonderful time , thank you all staff,

Will visit again

The hotel itself is nice and loved the park next door. The food was better in the past, not enough variety especially in the fruit section. The biggest issue we had is that the ceiling in our shower fell on the ground (the heavy dry wall part). If anyone was in the shower it would have killed that person. When I reported it the hotel personel told me that it happens a lot because of moisture.... They just put a piece of plastic there and we stayed in the same room. The manager did not contact me about this situation or anything like that.

Love it will recommend

This is the 2nd time here, first time I absolutely loved it which is why I returned. This time was very disappointing. First, I requested a queen bed since were a couple they gave us double beds, then we didn’t have water in the room for over 7 hours & could not use the bathroom at night shower. The food was really bad I even got food poisoning (I don’t have a weak stomach) & I was sick for 2 days because of the bad pork. The trolley that’s supposed to come around every 10 minutes would take 40 minutes to an hour at times! FYI the pools are not heated they were very cold even the hot tub was cold. Service really deteriorated this time around unfortunately I would not recommend anymore.

The property was beautiful. Service and accommodations are the worst I’ve experienced. Examples; restaurants are ok but there is no reservations and it does not matter if you come in the next day and check in, there is still a 3 hr wait because they accommodate members first! Upgrades are not worth it! You can only count on buffet meals daily and that got old after the 2nd day! Evening shows and performances are terrible! Not worth staying up for. All we experienced was hotel front desk and restaurant staff telling the entire staff hotel guest that they would not accommodate anything. ( rooms are not what you book - not even close, accessibility to rooms is a daily journey, food and services are extremely limited and restricted! Staff is frustrated because all of the guest complaining about the same issues. Management hides in the office and leave the staff to fend for themselves. The only way I would recommend this resort is if you are going to tour the surrounding theme parks and not enjoy the resort experience! Not worth the time or money!!! This resort really needs to listen to basic customer concerns and address there opportunities. What a shame! The site is beautiful!

Mexico can be Hot and muggy. Swam every day. Food has lots of options. Very convenient to Xcarte, I did multiple days. Very clean.

This is an amazing place to stay happy,the food is delicious. All is so great

Carretera Federal 307, KM 282 Playa del Carmen QROO

Hotel highlights

  • Steps from Xcaret Eco Theme Park
  • Free full breakfast
  • Free WiFi in public areas
  • Free uncovered self parking

Occidental at Xcaret Destination - All Inclusive places you next to Xcaret Eco Theme Park and within a 5-minute drive of other popular sights like Xplor Theme Park. This 765-room, 4-star property welcomes guests with 7 outdoor pools, 10 restaurants, and free self parking.


Dining

Free full breakfast is served each morning from 7:00 AM to 11:00 AM. Relish the international cuisine at Le buffet, one of 10 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

Guests can expect to find 37-inch LED TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include balconies, minibars, and coffee makers.


Property features

Built in 2016, the brand new Occidental at Xcaret Destination - All Inclusive features 7 outdoor pools, a nightclub, and a children's pool. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a gym, a sauna, and outdoor tennis courts.

Room options

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

2 Double Beds | 1 King Bed | Sleeps 4

Deluxe Room (Concierge)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

2 Double Beds | 1 King Bed | Sleeps 4

Deluxe Room

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Occidental at Xcaret Destination - All Inclusive

Everyone (38) Couples (30) Family (32)
1
Family with small children

If you are not a member, you get treated like crap, restaurants say first come first served but members can make reservations to every restaurant in one night but not show up basically hold a spot so a non member can't get seated in the restaurant. On top of all that, i had a slip and fall where i hurt my back, cracked 2 ribs and hit my elbow swelled up and numbness in 2 fingers. There were no slippery when wet signs. The only thing the hotel did was say i should be more careful.

By on Oct 8, 2022

Review comment responded on Oct 8, 2022

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

4
Family

The location is perfect you get to see deer monkeys flamingos very cool the only bad part is the staff the ones in the restaurant they are very rude but the staff that are assigned to your building are super nice

By , from Perris on Sep 24, 2022

Review comment responded on Sep 26, 2022

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

4
Family Friends

Everything was good except the housekeeping

By on Jul 19, 2022

Review comment responded on Jul 20, 2022

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

5
Everyone

By on Jul 8, 2022

5
Family

Gorgeous property and the lagoon is perfect.

By on Jun 19, 2022

Review comment responded on Jun 20, 2022

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

4
Partner Couples

By on May 3, 2022

Review comment responded on May 3, 2022

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

5
Partner Couples

Everything was so great

By on Apr 29, 2022

Review comment responded on Apr 29, 2022

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

5
Family with small children

Perfect destination

By on Apr 26, 2022

Review comment responded on Apr 26, 2022

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

5
Family

We have a wonderful time , thank you all staff,

By on Apr 24, 2022

Review comment responded on Apr 24, 2022

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

5
Family

Will visit again

By on Mar 20, 2022

Review comment responded on Mar 21, 2022

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

Occidental at Xcaret Destination - All Inclusive

Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710
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