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 Playa del Carmen •1 Room
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Occidental at Xcaret Destination - All Inclusive

4.0 out of 5.0
Overview Reviews Amenities & Policies
Carretera Federal 307, KM 282, Playa del Carmen, QROO
1-844-663-2269
  • Walking distance to Xpl...
  • Free full breakfast
  • Free parking
  • Onsite dining
3.9
out of 5
Average Guest Review
See all 413 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 4.0

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

Great place to stay for vacation except I did not have what I requested

The food and facilities is excellent I don’t like not have a variety off beers only modelo especial and I don’t like a meal box of breakfast when I have a excursión we charge 5$ we most be included in the all inclusive package

4th time staying in this hotel, although the food is good enough, it's probably not the best. We like this hotel because it has a jungle atmosphere with free animals. The staff is stunning.

Very beautiful resort everybody was friendly and respectful and all the buffet and restaurants were great .Also the persons who were in charge of our building #21,they went above and beyond their services.There names are Alma ST.Claire and Jackson.They were awesome.

Resort is beautiful. My kids loved the pool and beach. Very relaxing. Room is comfortable. Everything is close by so it’s very easy to get around to all the parks.

Excellent Resort ! Beach was very clean. Room and restaurants were excellent. Staff very friendly perfect location. I have been to Cancun over 10 times staying at different resorts this is definitely the nicest one!

Enjoyed the ecological setting of the resort. Staff was friendly and accommodating.

It was like a beautiful park! Beautiful grounds. Food was really good! It is lacking much of a beach area and is a far walk to the beach. They also need to have more bars open and restaurants before 6 pm. Overall we thought it was a great place especially for the price!

It was enormous and had alot of different activities. Didn't like that I got sick for two days from something I ate there

Entire staff everywhere I went throughout the hotel was friendly and attentive. The rooms were really well kept and the night performances were great and lively. It was just a little inconvenient or annoying having to look up the times for each restaurant.

Everything was very good. The terrible thing is when we want change dollar to pesos they pay $16.50 and in the bank it was the price $18.50 to bad!!!!!

Carretera Federal 307, KM 282 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Xplor Theme Park
  • Free full breakfast
  • Free parking
  • Onsite dining

Xplor Theme Park is a short stroll from Occidental at Xcaret Destination - All Inclusive, and other popular attractions like Xcaret Eco Theme Park are within a couple of miles (3 km). This 765-room, 4-star property has 5 outdoor pools along with a full-service spa and 11 restaurants.


Dining

Start your day off right with a free full breakfast, served each morning from 7:00 AM to 11:30 AM. There are multiple options for onsite dining with 11 restaurants, including Le buffet, which specializes in international cuisine. You can get a quick energy boost at the coffee shop/café.


Rooms

All 765 recently renovated accommodations feature a separate bedroom. 32-inch LED TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Coffee makers, free bottled water, and ceiling fans are also standard.


Property features

Guests of Occidental at Xcaret Destination - All Inclusive have access to a full-service spa, 5 outdoor pools, and a children's pool. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a fitness center, outdoor tennis courts, and WiFi in public areas.

Room options

Deluxe Room

King 1 | Full 2 | Sleeps 4
$165* Per night/room Nov 3 - Nov 4

Deluxe Room Concierge 1AD

King 1 | Full 2 | Sleeps 1

Deluxe Room 1AD Unlimited XCARET Xperience

King 1 | Full 2 | Sleeps 1

Deluxe Room Unlimited XCARET Entrance and Xperience

King 1 | Full 2 | Sleeps 4

Royal Level Luxury Room Unlimited XCARET Xperience

King 1 | Full 2 | Sleeps 4

Guest reviews for Occidental at Xcaret Destination - All Inclusive

Everyone (146) Couples (130) Business (2) Family (100) Friends (21) Other (10)
5
Families

Great place to stay for vacation except I did not have what I requested

By on Oct 12, 2019

Review comment responded on Oct 12, 2019

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

2
Everyone

By on Sep 15, 2019

Review comment responded on Sep 17, 2019

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4
Friends Families

The food and facilities is excellent I don’t like not have a variety off beers only modelo especial and I don’t like a meal box of breakfast when I have a excursión we charge 5$ we most be included in the all inclusive package

By on Aug 28, 2019

Review comment responded on Aug 29, 2019

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5
Everyone

By on Aug 17, 2019

Review comment responded on Aug 20, 2019

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5
Everyone

By on Aug 13, 2019

Review comment responded on Aug 13, 2019

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4
Everyone

By on Aug 12, 2019

Review comment responded on Aug 12, 2019

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5
Families

4th time staying in this hotel, although the food is good enough, it's probably not the best. We like this hotel because it has a jungle atmosphere with free animals. The staff is stunning.

By , from Houston on Aug 12, 2019

Review comment responded on Aug 12, 2019

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5
Families

Very beautiful resort everybody was friendly and respectful and all the buffet and restaurants were great .Also the persons who were in charge of our building #21,they went above and beyond their services.There names are Alma ST.Claire and Jackson.They were awesome.

By on Aug 9, 2019

Review comment responded on Aug 10, 2019

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5
Family with small children

Resort is beautiful. My kids loved the pool and beach. Very relaxing. Room is comfortable. Everything is close by so it’s very easy to get around to all the parks.

By on Aug 4, 2019

Review comment responded on Aug 5, 2019

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5
Families

Excellent Resort ! Beach was very clean. Room and restaurants were excellent. Staff very friendly perfect location. I have been to Cancun over 10 times staying at different resorts this is definitely the nicest one!

By , from Chicago on Jul 30, 2019

Review comment responded on Jul 31, 2019

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

Occidental at Xcaret Destination - All Inclusive

Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710
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