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Recent guest reviews

The property was fantastic and very open. What I wasn't pleased with was getting asked everyday a couple times a day about taking the vacation club tour.

The resort was beautiful, the selling of the time share was ridiculous. Even saying no a million times, everyone kept asking how can we make you sign up. Even when I got home they were emailing me. Plus the orbitz excursion guy Alex I believe his name, was rude and kept assisting on booking with him. He seemed to know better then me, what I liked to do. Called us everyday for 3 days. We ended up booking our excursion with another place at the resort--do to his attituded. I wish they had a better list of where and when the entertainment would be. We kind of just stumbled across some of it. The animals were awesome, the grounds were beautiful, the food we enjoyed.

We loved the setting of the resort, the staff was amazing and super friendly. The only thing we recommend is having better food options in the buffet areas. Breakfast was not the that good, it was cold and flavorless, and a few options. You have to wait in long lines to get what you need since there was no staff in every station since you cannot serve yourself.

Absolutely gorgeous hotel and staff was so friendly! They went above and beyond to make sure you were happy and well taken care of. Room was beautiful, air conditioning in the room worked excellent.

The staff was amazing. The food was delicious. The place was beautiful.

River throughout, many restaurant options, very clean, no ocean access but nice lagoon

The customer service at the front desk was so so. There weren't enough chairs for patrons on the beach...it was a big race to reserve loungers. The alcohol was low quality, they should at least offer top shelf liquor for an extra charge

Very friendly and helpful staff, great food and drink selection, and very pretty environment. If you are looking for a an all inclusive resort that does a great job incorporating nature, look no further.

It’s a beautiful resort that is within walking distance to Xcaret park. It contains some beautiful walk ways to the beach where you walk through a mini jungle with a few exotic animals like monkeys. The buffets (3 of them) had a lot of food options. The food was ok. It was disappointing that for the dinner restaurant it was a first come first serve which meant that if you didn’t eat at 6 then you would have to wait for like an hour and if the wait list was too long then they would turn you away. Not being able to place reservations was a disappointment. Also the main pool (as there is only one big one that all guests can go to) didn’t have enough chairs for everyone but the pool is nice. Overall I’d give the resort 4 star (food a 3 star) as a very clean, nice and big resort.

Loved this hotel! The pools and beach were all well laid out and tons of fun. Snorkeling in the lagoon was surprisingly great! The sand was awesome. Food was overall good, with lots of variety. Just steps away from Xcaret. Watning that the elevator in our building was out the entire time, but there's only three floors, so no biggie. Also people claim the pool and beach loungers at like 7am which is nuts. They need to put up a sign that says you shouldnt claim loungers if you're not there. Otherwise all was great. We saw lots of monkeys, deer, coaties and even a few agouti! Plus lots of cool butterflies. Highly recommend it!

Beautiful property, you are surrounded by jungle, mangrove and gorgeous ragged coastline. However, there is not much of a beach. Smallish man made lagoon allows you access to the water, but it is very shallow, so it is overcrowded with people standing around, socializing with drinks, kids snorkeling in between. You cannot do much swimming there, good for taking a quick dip and hanging out only...

I really loved the facility . I just did not like when the staff tried to sell you timeshare . But overall a good experience

Carretera Federal 307, KM 282 Playa del Carmen QROO

Hotel highlights

  • Close to Xplor Theme Park
  • Free full breakfast
  • Free WiFi in public areas
  • Free uncovered self parking

Xplor Theme Park is within a mile (2 km) of Occidental at Xcaret Destination - All Inclusive, and other popular sites like Xcaret Eco Theme Park are within a couple of miles (3 km). This 765-room, 4-star property welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and 11 restaurants.


Dining

Free full breakfast is served each morning from 7:00 AM to 11:00 AM. Relish the international cuisine at Le buffet, one of 11 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 765 air-conditioned accommodations feature a separate bedroom. 37-inch LED TVs come with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and ceiling fans are also standard.


Property features

Guests of Occidental at Xcaret Destination - All Inclusive have access to a full-service spa, 5 outdoor pools, and a nightclub. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a fitness center, and outdoor tennis courts.

Room options

Royal Level Luxury Room 1AD

1 King Bed | 2 Double Beds | Sleeps 1

Deluxe Room Concierge

1 King Bed | 2 Double Beds | Sleeps 4

Deluxe Room

1 King Bed | 2 Double Beds | Sleeps 4

Royal Level Luxury Room

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Occidental at Xcaret Destination - All Inclusive

Everyone (124) Couples (27) Family (39)
4
Everyone

By on Oct 6, 2020

Review comment responded on Oct 8, 2020

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4
Partner Couples Friends

The property was fantastic and very open. What I wasn't pleased with was getting asked everyday a couple times a day about taking the vacation club tour.

By , from Philadelphia on Oct 6, 2020

Review comment responded on Oct 8, 2020

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4
Family

The resort was beautiful, the selling of the time share was ridiculous. Even saying no a million times, everyone kept asking how can we make you sign up. Even when I got home they were emailing me. Plus the orbitz excursion guy Alex I believe his name, was rude and kept assisting on booking with him. He seemed to know better then me, what I liked to do. Called us everyday for 3 days. We ended up booking our excursion with another place at the resort--do to his attituded. I wish they had a better list of where and when the entertainment would be. We kind of just stumbled across some of it. The animals were awesome, the grounds were beautiful, the food we enjoyed.

By , from chicago, IL on Oct 2, 2020

Review comment responded on Oct 3, 2020

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. In this hard time we wish you the best for you and your family, and please stay safe. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

3
Everyone

By on Oct 1, 2020

Review comment responded on Oct 3, 2020

Thank you for taking the time to share your review about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4
Partner Couples

We loved the setting of the resort, the staff was amazing and super friendly. The only thing we recommend is having better food options in the buffet areas. Breakfast was not the that good, it was cold and flavorless, and a few options. You have to wait in long lines to get what you need since there was no staff in every station since you cannot serve yourself.

By on Sep 23, 2020

Review comment responded on Sep 24, 2020

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. In this hard time we wish you the best for you and your family, and please stay safe. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5
Partner Couples Friends

Absolutely gorgeous hotel and staff was so friendly! They went above and beyond to make sure you were happy and well taken care of. Room was beautiful, air conditioning in the room worked excellent.

By on Sep 20, 2020

Review comment responded on Sep 21, 2020

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We hope that you had a safety return to your home. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

5
Family Family with small children Friends

The staff was amazing. The food was delicious. The place was beautiful.

By on Aug 3, 2020

Review comment responded on Aug 3, 2020

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4
Everyone

By on Mar 16, 2020

Review comment responded on Mar 17, 2020

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5
Everyone

By on Mar 14, 2020

Review comment responded on Mar 14, 2020

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5
Friends

River throughout, many restaurant options, very clean, no ocean access but nice lagoon

By on Mar 13, 2020

Review comment responded on Mar 13, 2020

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

Occidental at Xcaret Destination - All Inclusive

Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710
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