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Occidental at Xcaret Destination - All Inclusive

4.0 star property
On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
VIP Access

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Creator video
Building design
7 outdoor pools, sun loungers, lifeguards on site
Body treatments, aromatherapy, hot stone massages, deep-tissue massages

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Royal Suite (Level)

Royal Suite (Level) | 1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(19 reviews)
  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

7.6 out of 10
Good
(48 reviews)
  • Garden view
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

Luxury Room (Royal Level) | 1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

8.0 out of 10
Very good
(409 reviews)
  • Garden view
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

View from room

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(42 reviews)
  • Garden view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(29 reviews)
  • Garden view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive places you within a mile (2 km) of popular attractions like Xcaret Eco Theme Park and Xplor Theme Park. This 765-room, 4-star property welcomes business and leisure travelers with 7 outdoor pools, a private beach, and a free water park.

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.2 miles
  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Ferry to Cozumel - 5 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪Cafeteca - ‬7 min drive
  • ‪El Mercado De San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive features a private beach, 7 outdoor pools, and a free water park. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, a sauna, and outdoor tennis courts.
Guests can expect to find 37-inch LED TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, balconies, and coffee makers.
A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.38 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a smoke detector, a security system, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Are there all-inclusive rates at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include mini golf, tennis, and volleyball.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of Jan 31, 2026, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on Mar 2, 2026 start from $303.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

What is there to do around Occidental at Xcaret Destination - All Inclusive?

This property is located in Playa del Carmen, just steps from Cenote Santa Cruz. You'll also find Xcaret Eco Theme Park and Ferry to Cozumel within a short drive.

Is there parking available at Occidental at Xcaret Destination - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Occidental at Xcaret Destination - All Inclusive?

Spa services at the property include hot stone massages, beach massages, aromatherapy, and reflexology.

Does Occidental at Xcaret Destination - All Inclusive feature a casino on the premises?

No, Occidental at Xcaret Destination - All Inclusive doesn't have a casino.

Is there an indoor pool at Occidental at Xcaret Destination - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 7 outdoor pools.

Is Occidental at Xcaret Destination - All Inclusive good for couples?

There are many amenities for couples at this all-inclusive property, including a private beach and 7 outdoor pools plus some guestrooms feature private pools.

Does Occidental at Xcaret Destination - All Inclusive have a hot tub?

Yes, this all-inclusive property offers private indoor spa tubs in some guestrooms.

Does Occidental at Xcaret Destination - All Inclusive have a restaurant with a breakfast menu?

Yes, Occidental at Xcaret Destination - All Inclusive has 11 restaurants, and serves free buffet breakfast each morning.

Does Occidental at Xcaret Destination - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Occidental at Xcaret Destination - All Inclusive.

Are there connecting rooms at Occidental at Xcaret Destination - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Occidental at Xcaret Destination - All Inclusive?

The closest major airport to Occidental at Xcaret Destination - All Inclusive is Cozumel Intl. Airport (CZM), which is 17.4 mi away (250 minutes by car).

Can I book a room with a balcony at Occidental at Xcaret Destination - All Inclusive?

Yes, every guestroom at Occidental at Xcaret Destination - All Inclusive comes with a balcony with some featuring garden views.

Does Occidental at Xcaret Destination - All Inclusive offer wedding services?

There are wedding services available at Occidental at Xcaret Destination - All Inclusive if that's in your vacation plans.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2664 out of 5132 reviews
Rating 8 - Good. 1173 out of 5132 reviews
Rating 6 - Okay. 700 out of 5132 reviews
Rating 4 - Poor. 328 out of 5132 reviews
Rating 2 - Terrible. 267 out of 5132 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Sofia Irene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Problemas con regadera y no se iva bien el agua. Una lampara no funcionaba no la arreglaron. Me dieron 2 cama cuando pedi 1 , pedi cambio a las 11am dijeron k si queria hacer eso tenia k desocupar el cuarto ya y me daban otro asta las 3pm. Algunos trabajadores con mala cara en el buffet. Las comidas sin sal sin sabor los primeros 3 Dias todas las bebidas con azucar cero. El cuarto muy limpio sin queja.
Stayed 6 nights in Jan 2026

10/10 Excellent

Maribel

Stayed 5 nights in Oct 2025

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff here is awesome but really pushed to sale the time share & you get hit up all the time. The resort is absolutely beautiful. Other guests with children will use the adult only areas but only one guy was rude & belligerent.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jann Paul

Stayed 7 nights in Oct 2025

10/10 Excellent

Joshua John

Bra
Stayed 7 nights in Oct 2025

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great complex and excellent/friendly staff. It was a far nicer experience than we expected and the under 5 minute walk to Excaret Park is a huge plus
Stayed 3 nights in Oct 2025

10/10 Excellent

Juan, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great night shows, friendly staff, great food
Stayed 4 nights in Oct 2025

10/10 Excellent

Anastasia

Stayed 8 nights in Oct 2025

10/10 Excellent

Luz

Stayed 2 nights in Oct 2025

10/10 Excellent

José Antonio

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the clean rooms, the food at all times, the staff was the best part, so kind, so helpful and always willing to talk and provide you with the best possible experience.
Stayed 5 nights in Oct 2025

10/10 Excellent

Samuel Luke

Stayed 5 nights in Oct 2025

10/10 Excellent

Raquel Del Carmen

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and clean with a nice size balcony. The Staff was nice and courteous. The food was excellent and the late night shows very entertaining. Loved the beach, the stores, the easy access to X-Caret and the excursions.
Stayed 4 nights in Oct 2025

10/10 Excellent

Philip Albemy

Stayed 7 nights in Feb 2025

10/10 Excellent

Luis, Haledon

Stayed 7 nights in Oct 2025

10/10 Excellent

Jose luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Kenny Rondon, Hialeah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely Hotel surrounded by nature, great amenities and everything very clean! The best: we loved the sand beach (caleta) and the Beach Club, it's our favorite spot in the hotel for Breakfast and even Lunch. Service was 5* everywhere! What could be better: the entertainment at night is not the one of a 5* hotel, but there is always something to see. Also, the bar in the lobby has an extra cost and of course it is ALWAYS empty, guests have to go down the stairs for a coffe or a drink, which makes no sense for us... We noticed that this is a place to enjoy mostly the days, explore and relax, not the type of place for party and much entertainment at night. Our overall experience was great, very recommended!
Stayed 6 nights in Sep 2025

10/10 Excellent

Victor

Stayed 4 nights in Sep 2025

8/10 Good

Aurelio Perez

Stayed 4 nights in Oct 2025

6/10 Okay

MARTIN

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Oct 2025

8/10 Good

Lourdes

Traveled with family
Good place needs to update rooms great staff
Stayed 9 nights in Oct 2025

8/10 Good

Kimberly

Stayed 4 nights in Oct 2025

10/10 Excellent

SUSANA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing, in the middle of the jungle (per say) so beautifully surrounded by nature, well maintenanced with lots of places to visit at walking distance, many breathtaking sceneries ( 5 min walk to xcaret show!!) The food is good, lots of options, transportation from and to airport, and activities. Plus much more!!! The hotel is very affordable for all it had to offer!!
Access to the beach with plenty of lounging, and a lagoon for kids.
Xcaret Show! 5 min walking distance Also daily events like shows, performance and more!
Little visitors come to say hi 😊
Inside the hotel, nice for a walk with your loved ones
Stayed 4 nights in Oct 2025

10/10 Excellent

Shervin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Working around the clock. Clean. Beautiful
Stayed 4 nights in Oct 2025

10/10 Excellent

Veronica

Stayed 5 nights in Oct 2025

6/10 Okay

Amy Jean

Traveled with group
Liked: Cleanliness, staff & service
Food not that great
Stayed 7 nights in Oct 2025

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