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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Property video
7 outdoor pools, sun loungers, lifeguards on site
Private beach, white sand, beach towels, beach massages
Body treatments, aromatherapy, hot stone massages, deep-tissue massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • All inclusive
  • Parking included

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(20 reviews)
  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

7.8 out of 10
Good
(52 reviews)
  • Garden view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

View from room

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.8 out of 10
Good
(65 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

8.0 out of 10
Very good
(438 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(44 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

A modern hotel room with a bed, a sofa, a lamp, and a ceiling fan.

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(9 reviews)
  • Garden view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive places you within a mile (2 km) of popular attractions like Xcaret Eco Theme Park and Xplor Theme Park. This 765-room, 4-star property welcomes business and leisure travelers with 7 outdoor pools, a private beach, and a free water park.

What's nearby

  • Cenote Santa Cruz - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xcaret Eco Theme Park - 19 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Río Secreto - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪Mercado de la Merced - ‬10 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive features a private beach, 7 outdoor pools, and a free water park. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and access to locker space. Other amenities at this all-inclusive property include a nightclub, a gym, and a sauna.
Guests can expect to find 37-inch LED TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, balconies, and coffee makers.
A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No elevator

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.39 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a smoke detector, a security system, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Are there all-inclusive rates at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include mini golf, tennis, and volleyball.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of May 16, 2026, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on May 19, 2026 start from $263, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

What is there to do around Occidental at Xcaret Destination - All Inclusive?

This property is located in Playa del Carmen, just steps from Cenote Santa Cruz. You'll also find Xcaret Eco Theme Park and Xplor Theme Park within a short drive.

Will I be able to park at Occidental at Xcaret Destination - All Inclusive?

Yes, uncovered self parking is offered for free at the property.

Is there a spa at Occidental at Xcaret Destination - All Inclusive?

Spa services at the property include deep-tissue massages, beach massages, aromatherapy, and reflexology.

Does Occidental at Xcaret Destination - All Inclusive feature a casino on the premises?

No, Occidental at Xcaret Destination - All Inclusive doesn't have a casino.

Is there an indoor pool at Occidental at Xcaret Destination - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 7 outdoor pools.

Is Occidental at Xcaret Destination - All Inclusive a good place to stay for couples?

There are many amenities for couples at this property, including a private beach plus some guestrooms feature a private plunge pool and a private indoor hot tub.

Does Occidental at Xcaret Destination - All Inclusive have a hot tub?

No, but this property does have a sauna.

Does Occidental at Xcaret Destination - All Inclusive have a restaurant with a breakfast menu?

Yes, Occidental at Xcaret Destination - All Inclusive has 11 restaurants, and serves free buffet breakfast each morning.

Does Occidental at Xcaret Destination - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Occidental at Xcaret Destination - All Inclusive.

Does Occidental at Xcaret Destination - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

What is the closest airport to Occidental at Xcaret Destination - All Inclusive?

The closest major airport to Occidental at Xcaret Destination - All Inclusive is Cozumel Intl. Airport (CZM), which is 17.4 mi away (250 minutes by car).

Can I book a room with a balcony at Occidental at Xcaret Destination - All Inclusive?

Yes, every guestroom at Occidental at Xcaret Destination - All Inclusive comes with a balcony and some offer garden views.

Does Occidental at Xcaret Destination - All Inclusive offer wedding services?

There are wedding services available at Occidental at Xcaret Destination - All Inclusive if that's in your vacation plans.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 2807 out of 5338 reviews
Rating 8 - Good. 1216 out of 5338 reviews
Rating 6 - Okay. 717 out of 5338 reviews
Rating 4 - Poor. 332 out of 5338 reviews
Rating 2 - Terrible. 266 out of 5338 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it is a lovely family-friendly hotel surrounded by nature, with a very pleasant atmosphere. In the evenings, the variety of restaurants for dinner is good; however, lunch options are limited. The beach restaurant is not recommended, as we had a very negative experience seeing birds pecking at the food without proper control measures in place. For children, the kids club is small but adequate. The breakfast buffet is generally good and offers a nice variety. The rooms are very comfortable and well maintained. Additionally, the pricing options that include access to the parks are quite convenient and offer good value for money.
Stayed 6 nights in Mar 2026

10/10 Excellent

Procoro Meliton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 7 nights in Feb 2026

10/10 Excellent

Ramon Doninique Hernandez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here. The staff is welcoming and accommodating. No issues. Amenities and variety of food was great. Lots to do and places to go.
Stayed 4 nights in Feb 2026

4/10 Poor

Timothy

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The food was very marginal.
Stayed 7 nights in Feb 2026

6/10 Okay

Aundrea

Traveled with partner
Liked: Amenities, property conditions & facilities
We absolutely love the property grounds and the natural ecosystem that has been maintained. One of the reasons we chose this location is for the wildlife present on the grounds. Overall, the hotel is nice. However, needs some updating in the rooms. And, better attention needs to be made when cleaning and stocking the rooms. light switches and door handles were filthy—no fitted sheets on the beds. The bottom of the shower was grimy. Staff needs to restock rooms a little better—no facecloths or coffee packages for a.m. Food in restaurants was mediocre, but when cooking on such a large scale, one cannot expect too much. Staff were absolutely amazing!
Stayed 3 nights in Feb 2026

10/10 Excellent

Kathryn M

Liked: Cleanliness, amenities, property conditions & facilities
We had the most amazing time here! Stayed 2 weeks and I cannot find fault. Between the staff and the beautiful resort. I would highly recommend Occidental Destination Xcaret to everyone who wants either a restful vacation or a family trip! We had a great time!!
Stayed 14 nights in Jan 2026

6/10 Okay

Catherine Ann

Traveled with group
Room was not cleaned daily had to run after them to do it. Lots of lawn chairs were broken. Lots of walking
Stayed 7 nights in Feb 2026

10/10 Excellent

Marla

Stayed 14 nights in Jan 2026

8/10 Good

Charles Francis

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff did a great job keeping the rooms clean and refrigerator stocked. The waiters and waitresses were great. Wish there was more of a beach but overall enjoyed our 6 days there
Stayed 6 nights in Feb 2026

6/10 Okay

Millicent

Traveled with family
Liked: Cleanliness, property conditions & facilities
We loved everything but the food. I’m heading to Cancun again next month, and I’m not staying here because the food is that bad.
Monkeys from my balcony
Stayed 9 nights in Jan 2026

10/10 Excellent

yoceline

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was so beautiful the experience was the best I have ever had I am definitely going back
Stayed 4 nights in Dec 2025

10/10 Excellent

Trevor

Stayed 6 nights in Feb 2026

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I just got back from a 2 week stay, the hotel was spotless, staff were incredible and friendly. We had no complaints about the food and we are looking forward to be returning.
Stayed 14 nights in Jan 2026

10/10 Excellent

Brandi

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff and rooms in the royal area were amazing
Stayed 6 nights in Feb 2026

10/10 Excellent

Troy

Stayed 7 nights in Feb 2026

10/10 Excellent

José Mendes

Stayed 6 nights in Jan 2026

8/10 Good

Vicki

Stayed 9 nights in Jan 2026

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing all around, Carlos in the outside beach buffet was exceptional Rooms were clean and beds comfy Cant say enough good things about this place Paradise!!
Stayed 9 nights in Feb 2026

8/10 Good

Maitland, Regina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were great and the property was beautiful and amazing. The wildlife was abundant with deer, monkeys, iguanas, coatis, etc. Some of the building is showing it's age and could use minor repairs or upgrades. Our room was comfortable and had all the amenities. The only real negative issue we had was the temperature of the food at the a la cartes coming out just warm and sometimes cold when it should have been hot. The location of this resort being right next to Xcaret park with direct entrances can't be beat. We would definately return to Occidental Xcaret.
Stayed 9 nights in Feb 2026

2/10 Terrible

Lyle Gordon

Liked: Cleanliness, property conditions & facilities
Sub par food. Lack of communication skills. Lack of urgency. Service was so poor. Delayed flights, delayed luggage. Had tickets for events i couldn't go to because of the luggage delay. When luggage arrived I had to get it myself. Servers couldn't answer basic questions like "where is the washrooms?" Was told by a concierge that ALL restaurants were closed at 6PM, which was totally false. "All inclusive" doesn't include room service unless your a Royal member, otherwise, it's extra with a $8 service charge? Question is......what will Expedia do about it?
Stayed 5 nights in Feb 2026

10/10 Excellent

Isabel cristina

Stayed 5 nights in Oct 2025

10/10 Excellent

Gerard Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An amazing stay! I would highly recommend this hotel if you are thinking about visiting Riviera Maya. Staff are super friendly and helpful, they can’t do enough for you and want you to be happy. Comfortable beds and spacious rooms, plenty of towels and mini bar stocked daily. The grounds of this are super special with a host of wildlife living on the premises. This makes for a truly unique experience, you never know what you will see next. Food is good, a wide selection of restaurants and buffets. This was our third time at this resort and we will surely be back!
Stayed 7 nights in Feb 2026

10/10 Excellent

Lance

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This was our 3rd stay and will absolutely be back!
Stayed 5 nights in Feb 2026

10/10 Excellent

osbaldo

Stayed 4 nights in Feb 2026

6/10 Okay

Nicole

Traveled with group, Traveled with family
It was just ok. Loved the wildlife most. Food was average. Service was good. Rooms were freezing cold and very loud. Other than that is was decent for the price.
Stayed 4 nights in Feb 2026

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