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Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

5.0 star property
Adults-only beachfront hotel with outdoor pool
VIP Access

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Photo gallery for Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Outdoor pool
Property video
Villa, Beachfront (with Private Pool and Deck) | Terrace/patio
Fitness facility
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • All inclusive
  • Pet friendly
  • Bar

Explore the area

View in a map
Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Place, Quinta Avenida
    ‪8 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪61 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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Room options

View all photos for Villa, Beachfront (with Private Pool and Deck)

Villa, Beachfront (with Private Pool and Deck) | Beach/ocean view

Villa, Beachfront (with Private Pool and Deck)

  • 1668 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Villa (with Private Plunge Pool)

Premium Villa (with Private Plunge Pool) | Garden view

Premium Villa (with Private Plunge Pool)

  • 1668 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Viceroy Villa with Private Plunge Pool and Deck

Viceroy Villa with Private Plunge Pool and Deck | Garden view

Viceroy Villa with Private Plunge Pool and Deck

  • 1668 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Villa (with Private Plunge Pool and Deck)

Signature Villa (with Private Plunge Pool and Deck) | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Signature Villa (with Private Plunge Pool and Deck)

  • 1399 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Two Level Villa with Large Private Pool

Ocean View Two Level Villa with Large Private Pool | Garden view

Ocean View Two Level Villa with Large Private Pool

  • 2809 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

  • 968 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Villa, 1 King Bed (with Private Plunge Pool)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Luxury Villa, 1 King Bed (with Private Plunge Pool)

10.0 out of 10
Exceptional
(2 reviews)
  • 968 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa (with Private Plunge Pool and Deck)

Royal Villa (with Private Plunge Pool and Deck) | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Royal Villa (with Private Plunge Pool and Deck)

10.0 out of 10
Exceptional
(2 reviews)
  • 968 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located 2.8 mi (4.5 km) from El Camaleón Mayakoba Golf Course, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only is within a 15-minute drive of other popular attractions like Quinta Avenida. This 41-room, 5-star hotel has private in-room plunge pools along with a full-service spa and an outdoor pool.

What's nearby

  • Playa Xcalacoco - 6 min walk - 0.4 miles
  • Gran Coyote Golf - 4 min drive - 1.8 miles
  • El Camaleón Mayakoba Golf Course - 5 min drive - 2.9 miles
  • Quinta Avenida - 8 min drive - 3.5 miles
  • Playa del Carmen Main Beach - 9 min drive - 3.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Amaranto - ‬5 min drive
  • ‪El Beso Pool Bar - ‬5 min drive
  • ‪Piano Bar - ‬6 min drive
  • ‪Mike’s Coffee - ‬6 min drive
  • ‪Snack Riviera - ‬6 min drive

About this property

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Adults-only beachfront hotel with outdoor pool
Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only features a full-service spa, an outdoor pool, and a gym. Valet parking is USD 8 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 348 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect 42-inch flat-screen TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Private plunge pools, furnished patios, and sitting areas are also available. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wayak Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Valet parking on site (USD 8 per day)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: USD 35 to 50 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Coral Restaurant + Bar
  • La Marea Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • Private plunge pool

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per night
  • Pet weight must not exceed 20 lbs per pet
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 136.0 per night
  • Children younger than 13 are not permitted to stay at this adults-only property (only guests 13 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: 13.21 percent of room rate

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 35 to 50 per person
  • Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 4)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 136.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Riviera Maya Viceroy
Viceroy Maya
Viceroy Maya Riviera
Viceroy Riviera
Viceroy Riviera Maya
Viceroy Riviera Maya Hotel
Viceroy Riviera Maya Hotel Playa del Carmen
Viceroy Riviera Maya Playa del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Viceroy Riviera Maya Playa Del Carmen, Mexico
Viceroy Riviera Maya Resort Playa del Carmen
Viceroy Riviera Maya Resort
Tides Riviera Maya Resort
Ikal Del Mar
Tides Riviera Maya Hotel
Viceroy Riviera Maya Playa Del Carmen

Frequently asked questions

Is free cancellation available at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only provides free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

As of Nov 14, 2025, prices found for a 1-night stay for 2 adults at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only on Dec 14, 2025 start from $570.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

This hotel is located in Playa del Carmen within a short 17-minute walk of Playa Xcalacoco. You'll also find El Camaleón Mayakoba Golf Course and Gran Coyote Golf within a short drive.

Will I be able to park at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Yes, valet parking is offered for USD 8 per day.

Is a spa located at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Wayak Spa is the hotel's spa and services include hot stone massages, deep-tissue massages, couples treatments, and body wraps.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only have a casino?

No, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only doesn't have a casino.

Is there an indoor pool at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only good for couples?

At this adults-only hotel, there are many amenities for couples, including a private plunge pool and Champagne service in each guestroom with some featuring beach views.

Are there hot tubs at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Yes, this hotel has a spa tub.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only feature a restaurant that includes a breakfast menu?

Yes, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only has 2 restaurants, and serves continental breakfast each morning for a surcharge.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only allow pets to stay for free?

Although they can't stay for free, pets are welcome at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only for a fee of USD 50 per pet, per night. The property also provides food and water bowls.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

The closest major airport to Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only is Cozumel Intl. Airport (CZM), which is 26 mi away (262 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.9 mi away.

Are there rooms with balconies that I can book at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Yes, every guestroom at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only comes with a furnished patio with some featuring beach or garden views.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only offer wedding services?

There are wedding services available at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only if that's in your vacation plans.

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 322 out of 400 reviews
Rating 8 - Good. 49 out of 400 reviews
Rating 6 - Okay. 11 out of 400 reviews
Rating 4 - Poor. 10 out of 400 reviews
Rating 2 - Terrible. 8 out of 400 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning resort. So relaxing. Staff was unbelievable and so nice. Food, amazing.
Stayed 4 nights in Aug 2025

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very very good, every night we ate at the resort it was top tier. Staff was amazing, all super friendly and helpful through the whole stay. Prepare for feather pillows, comfortable but different if you’re not used to them. Over top tier experience.
Stayed 7 nights in Jul 2025

10/10 Excellent

Anant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff who took care of us, very peaceful getaway, amazing food and drinks
Stayed 4 nights in Jul 2025

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean, beautiful, and the service is amazing. Every worker went above and beyond
Stayed 4 nights in Jun 2025

10/10 Excellent

Mary

Stayed 5 nights in Jun 2025

4/10 Poor

Taylor

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
My husband and I went for our 2 year wedding anniversary. It was not for us, and we would not go back or recommend it. We ended up changing our flight and leaving a day early, that is how uncomfortable we were. The biggest issue for us was that we did not feel comfortable relaxing inside of the rooms, even in the beachfront villa we ended up upgrading to, hoping that the issues in our first, smaller villa wouldn’t persist. Unfortunately they did - and by they I mean the cockroaches in the bathroom. This is unacceptable to us in a luxury resort that charges a $1600 card hold along with a $200+ non refundable tax at check in. All of the rooms at the resort are on the ground level, which probably accounts for a lot of the wildlife you will see in your rooms, including large spiders and a lot of mosquitoes. My husband and I are still recovering from the bites a week later as I write this review. The rooms roofs are thatched like island huts, so besides what also may be living up there, when a storm hits the roof degrades and sprays the thatch all around the room and bed. Playa del Carmen is suffering from the sargassum issue, it is really bad. You cannot swim in the ocean and it smells terrible. The best part of the hotel is the pool, but you are only there for a couple hours max a day. And you must watch two men with small wheelbarrows works tirelessly in the heat as they attempt to pick up the seaweed and haul it away from the beach past you by the pool. It’s depressing.
thatched roof with rusty air vents
cockroach on bathroom window
beach with brown water from sargassum
Stayed 5 nights in Jun 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about this place! It is amazing! The rooms are stunning. It’s one of the nicest places I’ve ever stayed. The staff are superb. Like over the top amazing. The butler service is attentive and incredible. The spa was lovely and the food is dreamy! I’ll definitely be visiting more Viceroy hotels because of this place!
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic + Some Tips

We had such a lovely stay at the Viceroy and will definitely be back. Beautiful property. VERY quiet and private. If you’re looking for a private escape into luxury…. This is it! And the staff was really incredible. The only two things that weren’t clear in other reviews that would have been helpful for vacation planning: You are a good 15-20 minute cab ride from Playa Del Carmen and it’s a standard $400 pesos each way. There is no where else to eat nearby except the resort (which does have good food - I’m obsessed with their coconut lemongrass drink!), but there are no options at the viceroy that aren’t expensive. So you have to take your $800 pesos cab to and from Playa to grab dinner.
Stayed 4 nights in May 2025

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

James

Traveled with partner
Liked: Cleanliness
The Viceroy itself is stunning and the staff was attentive—no complaints there. However, several aspects made this trip less enjoyable for us, though others may feel differently. 1. Inflated Prices Pricing was extreme—a small bottle of water was $20. Without the all-inclusive plan, food and beverage costs felt unjustifiable. Menu options were limited and lacked flavor. 2. Noise from Nearby Properties While not within Viceroy’s control, loud parties from a neighboring resort disrupted our nights. The music was intense enough to shake the walls—challenging for those seeking a peaceful escape. 3. Area Atmosphere We expected a refined experience south of Cancun but found the vibe across the region geared more toward spring-break energy. It felt misaligned with our expectations. 4. Seaweed and Beach Conditions The beach was unusable due to heavy seaweed during our visit (March–October season). Swimming wasn’t an option, limiting us to the pool. 5. Lack of Local Alternatives Renting a car didn’t help. The surrounding area felt neglected—dusty streets, unpleasant odors, and nowhere comfortable to walk or dine. The beach was narrow and crowded. Bottom Line: The resort is lovely, but the environment around it made the experience fall short. If you’re looking for quiet luxury, better dining variety, and swimmable beaches, this may not be the best choice.
Stayed 7 nights in May 2025

10/10 Excellent

Michel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was EXCELLENT. We arrived to Cancún realizing our checked bag had been robbed of some sentimental and valuable items. The Viceroy staff set our trip back on the right trajectory and then some. The resort is intimate, tractable, and most of all… relaxing. It was exactly what we needed to start our trip. We were sad to leave. Highly recommend!
Stayed 3 nights in May 2025

10/10 Excellent

Ram

Stayed 4 nights in May 2025

10/10 Excellent

Zeus-Hannah

Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel

Stayed 5 nights in Apr 2025

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for some R&R !!! Very Recommended!
Stayed 3 nights in Apr 2025

10/10 Excellent

Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alberto and Karina were the best, they made our vow renewal special.
Stayed 5 nights in Apr 2025

10/10 Excellent

Ashley

Stayed 4 nights in Apr 2025

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We seldom stay on property when we travel, choosing to venture out and explore. This trip, our plans were different. We just needed to chill and we’re so happy we chose The Viceroy to do so. The property is incredible. The villas are private and intimate. Natural vibes all around. But two specific things were just outstanding and noteworthy. Firstly, the food. Everything we ate was remarkable. Like trying to deconstruct the ingredients so we could cook it at home remarkable. In four days of meals there wasn’t a single thing we ate, or sipped, that wasn’t delicious. But above all was the service. The staff was incredibly friendly, helpful and so attentive that it elevated our experience beyond our expectations. We felt the love. 10/10. We’ll be back again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Donald, Clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Leanne, Pleasant Ridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing staff!
Stayed 3 nights in Feb 2025

4/10 Poor

christian

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I just returned from my stay at the Viceroy Playa Del Carmen. There is a lot to potentially like about this property. The staff in the restaurants and bar/pool area are probably some of the best I’ve ever experienced. The property is lush and we did massage treatments at the spa and they were outstanding. Now, for the bad - rats in my room - simply unacceptable for a hotel at this level. Really at any level. Crawling through the thatched roof and visible for brief moments after dark. I called and requested help, the hotel responded - they said they’d send someone, the problem seemed to abate for a night but then returned. I was only there for 5 nights and 2 out of 5 were heavily disrupted, the first 2 nights being ones where I didn’t really know what was going on. Really terrible experience - tough to sleep with that going on in your room. hotel staff did nothing to help the issue that had any permanence - it seemed like they may have put something outside the room that made noise to scare them away and then once that was removed, the problem came right back. They weren’t willing to relocate me. Front desk staff were pretty indifferent about everything. No way can I recommend the Viceroy to anyone who wants any sort of relaxation on vacation. I feel like I was robbed of the price I paid. Transportation arranged by the airport was low caliber with cars that had bad suspension and visible accident damage. Not worth it - taxis are easy to come by in playa.
Stayed 5 nights in Feb 2025

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff. Quiet. Lush. Easy beach access. Private. Rooms with pool and outdoor shower. Staff
Stayed 9 nights in Jan 2025

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and remote
Stayed 4 nights in Jan 2025

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was superb from the moment we arrived to tequila shots of local tequila to hand cut handmade soaps. The food was exquisite and was served by extremely friendly staff. Thank you for making my trip with my daughter and niece so special before my daughter’s wedding!! I’ll be back!
Stayed 4 nights in Jan 2025

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