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Viceroy Riviera Maya, a Luxury Villa Resort

5.0 star property
Adults-only beachfront hotel with an outdoor pool
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Outdoor pool
Luxury Villa, 2 Queen Beds (with Private Plunge Pool) | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
2 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Signature Villa (with Private Plunge Pool and Deck) | Bathroom | Shower, designer toiletries, hair dryer, bathrobes
Couples treatment rooms, sauna, spa tub, body treatments, aromatherapy

Reviews

9.4

Exceptional

Popular amenities

  • Pool
  • Bar
    BarBar
  • Pet friendly
    Pet friendlyPet friendly
  • Hot Tub
    Hot TubHot Tub
  • All inclusive
    All inclusiveAll inclusive
  • Breakfast available
    Breakfast availableBreakfast available

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710
  • Popular LocationPlaya Xcalacoco17 min walk
  • Popular LocationGran Coyote Golf6 min drive
  • Popular LocationEl Camaleón Mayakoba Golf Course8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)43 min drive

Room options

Signature Villa (with Private Plunge Pool and Deck)

  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

Villa, Beachfront (with Private Pool and Deck)

  • 1668 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

Royal Villa (with Private Plunge Pool and Deck)

  • 968 sq ft
  • Sleeps 3
  • 1 King Bed

Luxury Villa, 1 King Bed (with Private Plunge Pool)

  • 968 sq ft
  • Sleeps 3
  • 1 King Bed

Viceroy Villa with Private Plunge Pool and Deck

  • 1668 sq ft
  • Sleeps 3
  • 1 King Bed

Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

  • 968 sq ft
  • Sleeps 4
  • 2 Queen Beds

Ocean View Two Level Villa with Large Private Pool

  • 2809 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Premium Villa (with Private Plunge Pool)

  • 1668 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

About the neighborhood

Playa del Carmen

Located 2.8 mi (4.5 km) from El Camaleón Mayakoba Golf Course, Viceroy Riviera Maya, a Luxury Villa Resort is within a 15-minute drive of other popular attractions like Quinta Avenida. This 41-room, 5-star hotel has private in-room plunge pools along with a full-service spa and an outdoor pool.

What's nearby

  • Playa Xcalacoco - 17 min walk
  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Quinta Avenida - 11 min drive
  • Punta Esmeralda Beach - 16 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 44-min drive, 31.7 mi/51.1 km.

Restaurants

  • ‪Privilege Lounge - ‬5 min drive
  • ‪Alberca - Pool - ‬6 min drive
  • ‪Snack Riviera - ‬6 min drive
  • ‪Amaranto - ‬5 min drive
  • ‪La Laguna - ‬7 min drive

About this property

Viceroy Riviera Maya, a Luxury Villa Resort

Adults-only beachfront hotel with an outdoor pool
Viceroy Riviera Maya, a Luxury Villa Resort features a full-service spa, an outdoor pool, and a gym. Valet parking is USD 8 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 348 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only hotel include a sauna, free WiFi in public areas, and a spa tub.
Guests can expect 42-inch flat-screen TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Private plunge pools, furnished patios, and sitting areas are also available. Housekeeping is available on request.
An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wayak Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Valet parking on site (USD 8 per day)

Food and drink

  • Daily continental breakfast available for a fee: USD 35 to 50 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Coral Restaurant + Bar
  • La Marea Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • Private plunge pool

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

Outdoor space

  • Furnished patio

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per night
  • Pet weight must not exceed 20 lbs per pet
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 136.0 per night
  • Children younger than 13 are not permitted to stay at this adults-only property (only guests 13 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: 13.21 percent of room rate

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 35 to 50 per person
  • Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 4)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 136.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Riviera Maya Viceroy
Viceroy Maya
Viceroy Maya Riviera
Viceroy Riviera
Viceroy Riviera Maya
Viceroy Riviera Maya Hotel
Viceroy Riviera Maya Hotel Playa del Carmen
Viceroy Riviera Maya Playa del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Viceroy Riviera Maya Playa Del Carmen, Mexico
Viceroy Riviera Maya Resort Playa del Carmen
Viceroy Riviera Maya Resort
Tides Riviera Maya Resort
Ikal Del Mar
Tides Riviera Maya Hotel
Viceroy Riviera Maya Playa Del Carmen

Frequently asked questions

Is free cancellation available at Viceroy Riviera Maya, a Luxury Villa Resort?

Viceroy Riviera Maya, a Luxury Villa Resort provides free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Viceroy Riviera Maya, a Luxury Villa Resort?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Viceroy Riviera Maya, a Luxury Villa Resort on Aug 25, 2024 start from $454.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Viceroy Riviera Maya, a Luxury Villa Resort?

This hotel is located in Playa del Carmen within a short 17-minute walk of Playa Xcalacoco. You'll also find El Camaleón Mayakoba Golf Course and Gran Coyote Golf within a short drive.

Is there parking available at Viceroy Riviera Maya, a Luxury Villa Resort?

Yes, valet parking is offered for USD 8 per day.

Is a spa located at Viceroy Riviera Maya, a Luxury Villa Resort?

Wayak Spa is the hotel's spa and services include beach massages, hot stone massages, body wraps, and aromatherapy.

Does Viceroy Riviera Maya, a Luxury Villa Resort have a casino?

No, Viceroy Riviera Maya, a Luxury Villa Resort doesn't have a casino.

Is there an indoor pool at Viceroy Riviera Maya, a Luxury Villa Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a spa tub.

What will couples enjoy most about a stay at Viceroy Riviera Maya, a Luxury Villa Resort?

At this adults-only hotel, there are many amenities for couples, including a private plunge pool and Champagne service in each guestroom with some featuring beach views.

Does Viceroy Riviera Maya, a Luxury Villa Resort have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Viceroy Riviera Maya, a Luxury Villa Resort feature a restaurant that includes a breakfast menu?

Yes, Viceroy Riviera Maya, a Luxury Villa Resort has 2 restaurants, and serves continental breakfast each morning for a surcharge.

Does Viceroy Riviera Maya, a Luxury Villa Resort allow pets to stay for free?

Although they can't stay for free, pets are welcome at Viceroy Riviera Maya, a Luxury Villa Resort for a fee of USD 50 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Viceroy Riviera Maya, a Luxury Villa Resort?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Viceroy Riviera Maya, a Luxury Villa Resort?

The closest major airport to Viceroy Riviera Maya, a Luxury Villa Resort is Cozumel Intl. Airport (CZM), which is 26 mi away (262 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.9 mi away.

Can I book a room with a balcony at Viceroy Riviera Maya, a Luxury Villa Resort?

Yes, every guestroom at Viceroy Riviera Maya, a Luxury Villa Resort comes with a furnished patio with some featuring beach or garden views.

Does Viceroy Riviera Maya, a Luxury Villa Resort offer wedding services?

There are wedding services available at Viceroy Riviera Maya, a Luxury Villa Resort if that's in your vacation plans.

Viceroy Riviera Maya, a Luxury Villa Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 289 out of 361 reviews" "
Rating 8 - Good. 46 out of 361 reviews" "
Rating 6 - Okay. 10 out of 361 reviews" "
Rating 4 - Poor. 8 out of 361 reviews" "
Rating 2 - Terrible. 8 out of 361 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David, Alameda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff set the viceroy apart. Beach front location.
Stayed 4 nights in Jan 2024

4/10 Poor

Cuauhtemoc

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Engañosos los cobros. Pagas todo por Expedia y lo primero que hacen al recibirte en el hotel es cobrarte los resort fees y otras que están carisimas. Aguas La comida no se si cambiaron al chef pero terrible.
Stayed 4 nights in Mar 2024

10/10 Excellent

jeanne Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa was beautiful and the staff was so friendly.
Stayed 4 nights in Feb 2024

8/10 Good

natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place out of the busy city
This hotel is quaint and adorable for a quiet couples trip. The staff and service is impeccable. They are so very kind and attentive to every detail. The villas and very private and the grounds are lush jungle and really lovely
Stayed 4 nights in Feb 2024

10/10 Excellent

Linda I

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are a dream and the walk path to the pool with access to the beach is just a dream.
Stayed 3 nights in Feb 2024

4/10 Poor

Sally J

Traveled with partner
Disliked: Amenities
Very dark rooms. Inadequate lighting on the casitas, as you go outside and all over the property. Hard to see steps and I fell. Waiters got something wrong with every order.
Stayed 5 nights in Dec 2023

10/10 Excellent

CHIA-TENG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is quiet and hidden for those looking for privacy. The facilities and amenities were top notch and well taken care of; the staff were friendly and attentive. Highly recommended.
Stayed 7 nights in Dec 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic, private beautiful accommodations. We especially enjoyed the private pool and the outdoor shower. The attentive service made our stay wonderful.
Stayed 5 nights in Dec 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Viceroy. From the moment we arrived it was first class the entire time. We used the resort car service which was nice to not have to hassle with the taxis when we arrived at the airport. Straight through the chaos, to our car and away we went. Greeted with drinks and quick lay of the land and shown to our bungalow after the financials were handled. Could not have been happier with #34. It was off the main path, plenty of privacy and extremely clean. Great plunge pool was used daily/nightly. Hammock needs changed as the ends were too close and couldn’t lay back. Room was amazing. No complaints. Clean, cool and comfortable. Outdoor shower was exceptional and almost every shower was taken outdoors. Entire setup was perfect we really felt like we were there alone. Food was very good. Menu selections had a nice variety. My girlfriend is a vegetarian so I was a little worried about finding options for here but wait staff understood and were helpful in making sure she had choices. Beach was the least impressive of the entire facility. It was nice but not great and was rocky as other reviews suggest. Would not go for the beach specifically but pool area was great. All staff were amazing and extremely helpful. Could not have been happier and it didn’t feel forced. Bottom line is we will be back and excited for another trip. You won’t be disappointed. Could be a bit noisy on the weekends from neighbor resort. It was on Friday.

6/10 Okay

hussein M

Liked: Cleanliness
Disliked: Staff & service
The staff wants to suck your blood , not friendly at all.
Stayed 6 nights in Aug 2023

8/10 Good

Percy

Stayed 3 nights in Oct 2023

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience. The staff was fantastic!
Stayed 4 nights in Jul 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, relaxing and excellent staff
Stayed 4 nights in Jun 2023

8/10 Good

Svitlana

Stayed 3 nights in Jun 2023

10/10 Excellent

jeff

Stayed 7 nights in May 2023

8/10 Good

Youri, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel / resort was good and well appointed. Staff was nice and friendly. You got feel as we stayed in a jungles. Main value of this place - privacy and quietness. Few things to consider: beach was rocky and inaccessible with bare feet, need short walk to neighbor hotel sea access point. There were only two restaurants on the property - consider 15 min taxi ride at fixed $20 as alternative dinnner in town. Another tip: Once book airport transfer - stay away from Shuttle Central transfer company (offered by Expedia - we regret) : driver came late (40 min.), minibus was bitten up. Our driver - also had fun watching TV season on his cell phone all way while driving to our resort. 😀 We did his video! Viva Mexico 🇲🇽!
Stayed 4 nights in Apr 2023

6/10 Okay

Karen

Liked: Staff & service
Stayed 2 nights in Mar 2023

6/10 Okay

Gregory Alexander

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very much a Private facility
Stayed 6 nights in Feb 2023

10/10 Excellent

Shauna E., Columbus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful and our room couldn't have been better. The private plunge pool and outdoor shower were so relaxing. We stayed 8 days and had all meals but one at Viceroy - the food was fabulous. The beach is beautiful but rocky at the shore line. The staff and service are first rate. Every request was taken care of immediately! Playa Del Carme in an easy 15 cab ride away with lots to see. Many excursions are available but we came to just take it easy and didn't try any. I HIGHLY recommend Viceroy and hope to go back.

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Dream Birthday
We did The Best Choice with Viceroy! Incredible Rooms, The Best Service, the Spa is a Other Nivel Nice Beach and Beautiful View, Excellent food, The Service in the Beach Wowwww, We come back Soon!
Take Breakfast in the pool
Stayed 3 nights in Nov 2022

10/10 Excellent

Jacob Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Viceroy is unbelievable! Best experience at a resort I have ever had! My wife and I went here for our honeymoon and we could not be happier with our experience!

10/10 Excellent

aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are looking for something quiet and relaxing. The private pool villas are awesome and perfect for a romantic get away. Lots of wildlife to see on the property being set in the jungle. Staff was very professional. Came here in September 2022 for reference and the main drawback is that the beach is not good for swimming due to an abundance of rocks. Food and drinks were very good but could use a little more variety in the breakfast menu. I did some spearfishing in front of the property and the kitchen cooked the lobsters, octopus and fish I caught which was prepared wonderfully. Not a great spot for the family, but I would definitely recommend this place for couple looking for a romantic escape.
Stayed 6 nights in Sep 2022

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Jamel DEMETRE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022