See all properties

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.5 star property
Adults-only beachfront property with 2 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

6 restaurants, international cuisine
Terrace/patio
Premium Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Couples treatment rooms, body treatments, hot stone massages

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(55 reviews)
  • 263 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)
  • 263 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Queen Beds

8.2 out of 10
Very good
(10 reviews)
  • 425 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(65 reviews)
  • 425 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Queen Beds, Ocean View

9.0 out of 10
Wonderful
(9 reviews)
  • 425 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Ocean View

8.4 out of 10
Very good
(47 reviews)
  • 425 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(81 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Beachfront Walk-Out)

Junior Suite, 1 King Bed (Beachfront Walk-Out) | View from room

Junior Suite, 1 King Bed (Beachfront Walk-Out)

9.6 out of 10
Exceptional
(11 reviews)
  • 562 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Master)

Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Oceanfront (Master)

  • 1021 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (Master)

Premium Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes

Premium Suite, 1 Bedroom, Oceanfront (Master)

10.0 out of 10
Exceptional
(1 review)
  • 1057 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

You may also like

Ad
Outdoor pool, free cabanas, pool umbrellas

Hotel Indigo Playa Del Carmen by IHG

Downtown Playa del Carmen
  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
$178 nightly
The price is $218
Jan 10 - Jan 11, 2026
Total with taxes and fees
Hotel Indigo Playa Del Carmen by IHG

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Wyndham Alltra Playa del Carmen Adults Only All Inclusive is next to popular attractions like Playa del Carmen Main Beach and Mamitas Beach. This 287-room, 4.5-star property has 2 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Mamitas Beach - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Central Square - 9 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Pelicano's - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪La Parrilla Playa - ‬3 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪Quick Delights - ‬1 min walk

About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive


Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.
Guests can expect free WiFi and 55-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and free local calls. Change of towels is available on request.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas
Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive
  • Pool
  • Hot tub
  • All inclusive
  • Spa
9.0 out of 10, Wonderful, 1,783 reviews
$400 nightly
The price is $400
Jan 4 - Jan 5, 2026
Total with taxes and fees
Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bella
  • Brasas
  • Off The Hook
  • Ventanas
  • Zarape

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Frequently asked questions

Are there all-inclusive rate plans at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities.

How much does it cost to stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

As of Dec 25, 2025, prices found for a 1-night stay for 2 adults at Wyndham Alltra Playa del Carmen Adults Only All Inclusive on Dec 28, 2025 start from $201.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Wyndham Alltra Playa del Carmen Adults Only All Inclusive provides free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do near Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

This property is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Mamitas Beach, and within a short walk of Quinta Avenida. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

Is there parking available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Bicycle parking is also available for guests.

Is there a spa available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, couples treatments, and body wraps.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive have a casino at the property?

No, Wyndham Alltra Playa del Carmen Adults Only All Inclusive doesn't have a casino.

Is there an indoor pool at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

Is Wyndham Alltra Playa del Carmen Adults Only All Inclusive a good place to stay for couples?

This adults-only all-inclusive property offers plenty of amenities for couples including a beach bar, 2 outdoor pools, and 6 restaurants.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive have a hot tub?

No, but this all-inclusive property does have a steam room.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive have a restaurant with a breakfast menu?

No, Wyndham Alltra Playa del Carmen Adults Only All Inclusive doesn't have a restaurant that serves breakfast.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Wyndham Alltra Playa del Carmen Adults Only All Inclusive though service animals are welcome.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

The closest major airport to Wyndham Alltra Playa del Carmen Adults Only All Inclusive is Cozumel Intl. Airport (CZM), which is 21.5 mi away (254 minutes by car).

Are there rooms with balconies at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Yes, some guestrooms at this all-inclusive property offer either a balcony or a patio where guests can enjoy ocean or city views.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1521 out of 2628 reviews
Rating 8 - Good. 611 out of 2628 reviews
Rating 6 - Okay. 284 out of 2628 reviews
Rating 4 - Poor. 103 out of 2628 reviews
Rating 2 - Terrible. 109 out of 2628 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told beach view but could not see beach from our room. Looked onto other peoples balconies
Stayed 7 nights in Dec 2025

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great but when we arrived we were told that I didn't have the same room booked so we upgraded which cost us a $100 a night. Apparently there is a sale in place and the data was lost so many people didn't have their reservation when they arrived. I felt sorry for the people working there because they were doing there best. Beautiful hotel and the staff was amazing. Felt like to much of my vacation was spent on checking to see where everything stood.
Stayed 3 nights in Nov 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is located right in the middle of Playa. Staff was very attentive and friendly. Food was better than I was expecting. I would definitely stay at this resort again.
Stayed 7 nights in Sep 2025

10/10 Excellent

Melania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper recomendado experiencia 10/10 volveremos pronto!
Stayed 4 nights in Sep 2025

8/10 Good

Ilene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That AC was not working the first night. Room flooded the third day from rain.
Stayed 5 nights in Sep 2025

10/10 Excellent

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and polite.
Stayed 4 nights in Aug 2025

10/10 Excellent

leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was truly exceptional. The property was impeccably clean and had a welcoming, relaxing atmosphere. The dining experience exceeded my expectations, with every meal being outstanding. I would especially like to recognize Lalo, David, and Aaron for their kindness and attentive service—they made my stay unforgettable. I look forward to returning soon.
Stayed 2 nights in Sep 2025

6/10 Okay

Stephen

Liked: Staff & service
Stayed 3 nights in Sep 2025

4/10 Poor

Vernon Dwayne

Traveled with family
Liked: Amenities
First time staying at a Wyndham outside the US. The location was not desirable; it’s in a commercial area. Very loud when we weary trying to enjoy sitting on the balcony and up to after 10pm. We asked for alcohol to be removed from the room prior to arrival by emailing the property and got a confirmation response. We still received alcohol that was stocked in the mini fridge. It happened three times, then after we advised the concierge to stock it with Coke, Sprite & water, we didn’t get any more until we called every day. The main complaint is that we were invited to this “pyramid” scheme to buy into a program. This happened once before at another location. It started when we first checked in. A sit down meeting with whom i presumed was the concierge. He offered a discount on spa treatments, a resort credit etc… he talked us in to meet for breakfast the second day. We did agree, however when we met in the lobby the day after check-in, we cancelled. The harassment began after that. Every time we saw him, he tried to talk us in to going to this program to buy in to. I continued to say NO, but he insisted on approached us every time he saw us, right up to our last day. I would not recommend this hotel (I say that because it did not really meet the criteria for a resort) to anyone. The housekeeping staff were excellent, as well as the one restaurant on site for breakfast, lunch & dinner. I can certainly rate the barista at the coffee shop. Mariana needs recognition she’s great
Stayed 5 nights in Sep 2025

10/10 Excellent

Patricia Barron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is are 7th time staying there. Jorge, and the other Jorge, Jesus, Jose, Pablo, Jaime and Mauricio AMAZING!! The staff is always cleaning and rooms are nice and clean. Will be back soon!
Great birthday celebration!
The staff was friendly and very friendly
Stayed 5 nights in Sep 2025

4/10 Poor

Saehee

Liked: Cleanliness
Disliked: Staff & service, amenities
We used to go to Hilton Playa del Carmen right across street (former Royal currently Hyatt Vivid)
Stayed 3 nights in Sep 2025

10/10 Excellent

Resha

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful and relaxing resort. Every one is so friendly and professional especially Alan. He helped us with checking in and was always around to help with any questions.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all-inclusive provided nightly entertainment, plenty of activities and great food. Most importantly to me was the fact they gave me gluten free options everywhere we went on property. They also asked if we had any allergies before each meal.
Stayed 5 nights in Sep 2025

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent deal.
Stayed 5 nights in Sep 2025

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The staff was my favorite part of the trip. I feel everyone there had a great positive attitude and made our stay a very menorable one. Plus if you want to get out of the resort 5th ave is a block away.
Stayed 4 nights in Jun 2025

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 4 nights in Sep 2025

8/10 Good

Tanita

Traveled with group
Service was great
The Shade Room 2.0
Stayed 4 nights in Sep 2025

10/10 Excellent

Jennifer

Traveled with group
Liked: Amenities
Jesus and Katia were amazing!!! All the staff encountered was amazing!! The foam party was a blast!
Stayed 3 nights in Sep 2025

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and food. Eroded beach.

Hotel room was very spacious with a big bathroom and lots of storage in the closet. There is a safe. Every staff member was friendly. Service was exceptional at the pool, breakfast buffet and Italian restaurant. (We ate offsite other meals). The food was probably the best we’ve had at any AI resort and we’ve been to probably 100. The main pool was nice but deep. (5 feet or so) The pool deck gets extremely hot and the steps getting out of pool (the hand rails) are boiling even early morning. I’d recommend getting covers for them like we have in our pool in Florida. There was no “towel game” here - we could get pool seats any time of day. Pool entertainment wasn’t anything special and the ‘crazy games’ , tossing a football, not crazy at all. Foam party was great. Nightly entertainment varied. It seemed ok but we usually went out. The beach was pretty much non-existent except for a small patch but even there you’d need to wade thru seaweed to get into the water. This is not the hotel’s fault but I’m mentioning it because if you want a beach vacation you won’t get it here. We knew that coming in but for the price and close proximity to Avenida Quinta we were fine with it. Location is great. Plenty of shops, rests and bars right out the door but the food at hotel is great so you definitely don’t need to leave for good food. You can come to this hotel, eat and drink and be entertained all day at the pool and never leave the resort. Great value for the money. Nicest staff.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jennifer Cristin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Just left Alltra. What a beautiful hotel. I loved all of the architecture and the grounds are very clean. We upgraded to an ocean view with a nice big balcony. The room is really pretty and very clean. The bathroom was very nice and a great shower. Hot and lots of pressure. The foam party was so much fun. The pool was the cleanest pool I’ve ever seen at an all inclusive resort. The service at all restaurants/bars/pool was excellent. The location is perfect. 2 blocks off 5th Avenue. The small beach was nice and cute bar on the beach. We had to search for it at first but once we found it, it was great. Roof top pool also. We didn’t get in. I would definitely recommend this hotel as it is perfect. My only complaint was the guacamole was made with oil. Who puts oil in guacamole?? Apparently people do that in Playa at a few restaurants. We just asked for no oil. Enjoy Alltra
Stayed 3 nights in Sep 2025

10/10 Excellent

Kalise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great. I even got a complementary bottle of wine and cake for my birthday trip there.
Stayed 3 nights in Sep 2025

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Diane

Professional and polite staff, safe when traveling alone, food very good, spa and amenities there with gym very nice and clean. No beach area but knew before I went. Seaweed smell at times in pool area; issue throughout Cancun.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

Hotels