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El Beso Adults Only at Ocean Riviera Paradise - All Inclusive

5.0 star property
Adults-only beachfront property with outdoor pool
VIP Access

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Photo gallery for El Beso Adults Only at Ocean Riviera Paradise - All Inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Food and drink
View from property
10 bars/lounges, swim-up bar, poolside bar
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪9 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪20 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite El Beso

Junior Suite El Beso | Free minibar, in-room safe, desk, free WiFi

Junior Suite El Beso

9.0 out of 10
Wonderful
(47 reviews)
  • Garden view
  • 560 sq ft
  • Sleeps 3

View all photos for Junior Suite El Beso Swim Up

Junior Suite El Beso Swim Up | Terrace/patio

Junior Suite El Beso Swim Up

9.0 out of 10
Wonderful
(14 reviews)
  • Garden view
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite El Beso Roof Top

Junior Suite El Beso Roof Top | Terrace/patio

Junior Suite El Beso Roof Top

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 1087 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite El Beso Ocean View

Junior Suite El Beso Ocean View | Beach/ocean view

Junior Suite El Beso Ocean View

  • Ocean view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite El Beso Pool View

Junior Suite El Beso Pool View | Free minibar, in-room safe, desk, free WiFi

Junior Suite El Beso Pool View

  • 614 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite El Beso Jacuzzi in Balcony

Junior Suite El Beso Jacuzzi in Balcony | View from room

Junior Suite El Beso Jacuzzi in Balcony

  • Garden view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite El Beso Rooftop Partial Ocean View

Junior Suite El Beso Rooftop Partial Ocean View | Free minibar, in-room safe, desk, free WiFi

Junior Suite El Beso Rooftop Partial Ocean View

  • Partial ocean view
  • 1453 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Exterior

The St. Regis Kanai Resort, Riviera Maya

Maroma
  • On private beach
  • Pool
  • Spa
  • Pet friendly
9.4 out of 10, Exceptional, 115 reviews
$1,507 nightly
The price is $1,783
Mar 1 - Mar 2
Total with taxes and fees
The St. Regis Kanai Resort, Riviera Maya

About the neighborhood

Playa del Carmen

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive places you within a 15-minute drive of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 192-room, 5-star property has rooftop private hot tubs along with 11 restaurants and a full-service spa.

What's nearby

  • Playa Xcalacoco - 9 min walk - 0.5 miles
  • Quinta Avenida - 9 min drive - 3.5 miles
  • Playa del Carmen Main Beach - 10 min drive - 3.5 miles
  • Maroma Beach - 17 min drive - 9.6 miles
  • Xcaret Eco Theme Park - 20 min drive - 10.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Mike’s Coffee - ‬19 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Fresco Bar - ‬14 min walk
  • ‪Bar L'Elefant - ‬16 min walk

About this property

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive

Adults-only beachfront property with outdoor pool
El Beso Adults Only at Ocean Riviera Paradise - All Inclusive features a full-service spa, a nightclub, and an outdoor pool. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include a 24-hour gym, outdoor tennis courts, and free WiFi in public areas.
LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include rooftop private hot tubs, free minibar items, and furnished balconies.
Recreational amenities at the property include outdoor tennis courts, an outdoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 10 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Margarita
  • Pez Vela
  • Sakura
  • Steak House

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Bowling alley
  • Fitness classes
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property is located in a private, adults-only section within the family-friendly Ocean Riviera Paradise Resort. Guests have exclusive access to an adult-only swimming pool, restaurant, and snack bar. Guests may also access facilities within Ocean Riviera Paradise Resort.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-5:30 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Ocean Riviera Paradise El Beso Adults Resort Xcaret
Ocean Riviera Paradise El Beso Adults Resort
Ocean Riviera Paradise El Beso All Inclusive Adults Only
Ocean Riviera Paradise El Beso All Inclusive Adults
Ocean Riviera Paradise El Beso Adults Only
Ocean Riviera Paradise Beso

Frequently asked questions

Will I find all-inclusive options at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

As of Feb 6, 2026, prices found for a 1-night stay for 2 adults at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive on Mar 8, 2026 start from $371.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What is there to do close to El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

This property is located in Playa del Carmen, a short 9-minute walk from Playa Xcalacoco and also 12 minutes on foot from Chun-Zumbul (diving site). You'll also find Playa del Carmen Main Beach and El Camaleón Mayakoba Golf Course within a short drive.

Will I be able to park at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property.

Is a spa located at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, Thai massages, and couples treatments.

Does El Beso Adults Only at Ocean Riviera Paradise - All Inclusive have a casino?

No, El Beso Adults Only at Ocean Riviera Paradise - All Inclusive doesn't have a casino.

Is there an indoor pool at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

No, this property doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

This adults-only all-inclusive property offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 11 restaurants.

Does El Beso Adults Only at Ocean Riviera Paradise - All Inclusive have a hot tub?

Yes, all guestrooms at this all-inclusive property have private rooftop spa tubs.

Does El Beso Adults Only at Ocean Riviera Paradise - All Inclusive have a restaurant with a breakfast menu?

Yes, El Beso Adults Only at Ocean Riviera Paradise - All Inclusive has 11 restaurants, and serves free buffet breakfast each morning.

Does El Beso Adults Only at Ocean Riviera Paradise - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive.

Are there connecting rooms at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

The closest major airport to El Beso Adults Only at Ocean Riviera Paradise - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.1 mi away (264 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.8 mi away.

Can I book a room with a balcony at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

Yes, every guestroom at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does El Beso Adults Only at Ocean Riviera Paradise - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive.

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 444 out of 1000 reviews
Rating 8 - Good. 270 out of 1000 reviews
Rating 6 - Okay. 126 out of 1000 reviews
Rating 4 - Poor. 76 out of 1000 reviews
Rating 2 - Terrible. 84 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

mindy

Traveled with partner
Disliked: Amenities, property conditions & facilities
Was not clear about adults only section, food was poor, did not like the resort layout
Stayed 6 nights in Nov 2025

8/10 Good

Kayla Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff. Decent food
Stayed 7 nights in Oct 2025

10/10 Excellent

Jie

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2025

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

4/10 Poor

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
It was advertised as adults only but it certainly wasn’t. Almost every meal and everywhere we went except around one pool we had children around us crying or screaming. We went to the resort because it was advertised as adults only we feel like we were deceived. We won’t go back.
Stayed 10 nights in Oct 2025

2/10 Terrible

Kirk, Solihull

Traveled with partner
Liked: Property conditions & facilities
This is not an Adults only hotel, It has adults only rooms and a pool! After a 15-hour journey, or a 70 hour stay I experienced significant delays accessing my room due to repeated issues with the room key, which required multiple trips to reception in high temperatures. The first room assigned to me had a broken bed and a persistent damp odour in the room . After further delays another 3.5 hours I was moved to a second room, which was acceptable; however, the bathroom was in poor condition, with a broken shower and outdated facilities. Despite raising these concerns, I was informed that the hotel was now fully booked and no immediate alternative could be provided. Additionally, noise from a film projected outside my room was also not what I needed. I sent an email during the night to rate my checkin experience. Only then was I was eventually offered an alternative room late in the afternoon, but as I explained the timing terrible as I was leaving to go to a wedding at another hotel. Overall, this experience fell far below my expectations and was the most disappointing hotel stay I have had in recent memory. Even on checkout as I explained my issues I was told that "some guests do not share you opinion" Once again only in my opinion I have stayed at much better and not adults only.
Stayed 3 nights in Oct 2025

10/10 Excellent

chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Ocean Riviera Paradise in the El Beso adults-only section and overall had a great experience. The resort is a good size — big enough to explore but not so large that you can’t walk everywhere. The property is very clean and well-kept, with lots of wildlife around, which gives it a nice tropical feel. Our room was cleaned daily, and the mini bar was always restocked, which we appreciated. The staff were friendly and attentive throughout our stay, and service at the bars and restaurants was excellent. It never felt overcrowded, which made it easy to relax. There were plenty of dinner options, and we rarely ate at the buffet since the à la carte restaurants were so good. Our favorite was Blue Moon, which had great food for both breakfast and dinner, and the host there was always welcoming. A big shoutout to Lisandro, our concierge, who went above and beyond. Our mini fridge wasn’t working on the first day, and he got it fixed right away, then surprised us with a bottle of champagne and desserts. He also gave us a helpful checkout tip that saved us time and money at the airport. A couple of downsides — the beach is quite rocky, and there isn’t much space to relax by the water. Also, there are people around selling excursions and activities, but they’re never pushy and leave you alone if you say no. Overall, the food, cleanliness, and staff made for a really enjoyable and relaxing stay.
Stayed 5 nights in Oct 2025

6/10 Okay

Hugo Anibal

Traveled with group
Liked: Cleanliness
Ocean Riviera Paradise El Beso – Honest Review Overall, this resort has some nice highlights but also a few drawbacks. The rooms are spacious, modern, and very comfortable. The buffet offered a good variety of food, and the coffee shop and late-night snack bar (open until 6 am) were great perks. The margaritas at the Mexican restaurant were excellent — especially the jamaica margarita! The bowling alley was also a fun addition, even though playtime is limited to about 10 minutes per person. The main disappointment was the beach — very small, with large sandbag barriers and cloudy water that took away from the usual Caribbean charm. Entertainment was not as organized or lively as other resorts, and the prizes for games were always just a T-shirt. The shows at nights were at a much lower quality compared to other resorts. The nightclub felt more like a sports bar, and the DJ stuck to the same playlist all night without taking requests. The worst was the constant pressure to upgrade to their “Privilege” package got annoying after a while. The resort seemed to catered to Privilege guests only. In short, it’s a comfortable resort with decent food, great margaritas, and a few fun extras, but the beach, entertainment, and upselling take away from the overall experience.
Stayed 7 nights in Oct 2025

10/10 Excellent

AMAR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to personally thank one staff member Lisandro for going above and beyond for making our trip extra special. It was my wifes first time to mexico and she was not happy with our room and we had some issues when we first reached out to expedia. But Lisandro turned it around and was able our stay excellent. Many staff members were also very kind. The buffet and food is actually good. Its hard for me as I do find places based on good food and they didnt disappoint. Probably the best food out of any resort Ive been too.
Stayed 7 nights in Oct 2025

6/10 Okay

Stephanie

Traveled with group
Liked: Cleanliness, staff & service
Pros: Nice rooms, lots of dining options with great food, great customer service at bars and restaurants. Cons: entertainment wasn’t great, not many activities or shows. Was told non motorized activities would be free but kayaking was $12pp. There was also a lot of sales people constantly trying to get you to upgrade or buy a timeshare which was annoying.
Stayed 5 nights in Oct 2025

8/10 Good

Melody

Stayed 4 nights in Oct 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were extremely clean,staff was outstanding and the food was delicious. Would recommend this hotel to friends and family.
Stayed 1 night in Jul 2025

10/10 Excellent

Chasilyn L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time! My fiancé proposed to me here. The resort made sure everything was in place for my proposal. This resort will always hold a special place in our hearts. 10/10 recommend!!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Joshua wayne

Stayed 9 nights in Sep 2025

10/10 Excellent

James

Stayed 3 nights in Sep 2025

10/10 Excellent

Araceli

Stayed 1 night in Sep 2025

8/10 Good

Kya

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family went for our annual trip and we were very appreciative of the room upgrade to include a swim out pool. We also had a concierge, Lisandro, that was absolutely phenomenal. He assured every day that me and my family had all our needs met and if we ever needed something he was very accessible via WhatsApp with a quick response. Other staff members that stood out for their lovely service were David and Zuleyma at Route 66. Overall we had a better experience because of their kindness.
Stayed 4 nights in Sep 2025

8/10 Good

Michelle

Stayed 4 nights in Jun 2025

10/10 Excellent

Marquinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars food was incredible room was nice service was good. I liked the property so much I booked the same property in the DR for my next trip
Stayed 3 nights in Sep 2025

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came from Chicago to visit this resort as a 1st time out of country experience and Lisandro was phenomenal, very welcoming, and extremely helpful. Everyday I was there he delivered top tier customer service, Lisandro is the main reason I have already referred so many people to take a trip to this resort, he is just overall amazing person.Also David from Route 66 was an outstanding waiter, he was very welcoming as well, he went above and beyond to make my family’s experience the very best and he did just that. Thank you to the staff for great hospitality we will be back
Stayed 4 nights in Sep 2025

10/10 Excellent

Alexus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lisandro was very helpful the whole stay , went above and beyond bro make sure the stay was good! The housekeeping for the whole stay would take wash clothes and towels and not replace , would have to call every day to get more towels brought up and would sometime take them a while to bring
Stayed 4 nights in Sep 2025

10/10 Excellent

Thomas Lochlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

6/10 Okay

Dorothy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is very nice,clean,food amazing but some of the staffs are rude and if you’re black they will make you feel a nobody that’s the only reason i will not go back there
Stayed 4 nights in Aug 2025

10/10 Excellent

Raida Cisela, Hialeah

Traveled with family
Liked: Cleanliness, staff & service, amenities
We loved the property and amenities; the staff is very professional, and the service is great in all areas. However, the specialty restaurants La Locanda & Steakhouse have very poor air conditioning inside, which makes the dinner experience super uncomfortably hot. Someone in our party even felt so bad that she could not finish the meal and had to step outside of the restaurant, it is a shame since we booked this hotel for a party of 6, and ended up having such a bad experience.
Stayed 7 nights in Aug 2025

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