Ocean Riviera Paradise All Inclusive

5.0 star property

Choose dates to view prices

Photo gallery for Ocean Riviera Paradise All Inclusive

Free minibar, in-room safe, desk, free WiFi
View from property
10 bars/lounges, 4 swim-up bars, 4 poolside bars
Privilege Master Suite RoofTop | Terrace/patio
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪9 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪20 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

Privilege Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1246 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Privilege Master Suite RoofTop

  • Ocean view
  • 2002 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Daisy Junior Suite Garden View

8.2 out of 10
Very good
(115 reviews)
  • Garden view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

PRIVILEGE MASTER SUITE SWIM UP

  • 1237 sq ft
  • Sleeps 3

Daisy Junior Suite Pool View

8.2 out of 10
Very good
(33 reviews)
  • 614 sq ft
  • Sleeps 4

Privilege Junior Suite Garden View

9.2 out of 10
Wonderful
(20 reviews)
  • Garden view
  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

Privilege Junior Suite Pool View

9.8 out of 10
Exceptional
(6 reviews)
  • 614 sq ft
  • Sleeps 3
  • 1 King Bed

PRIVILEGE JUNIOR SUITE SWIM UP

9.0 out of 10
Wonderful
(17 reviews)
  • 613 sq ft
  • Sleeps 3
  • 1 Double Bed

Privilege Junior Suite Rooftop

9.0 out of 10
Wonderful
(10 reviews)
  • Resort view
  • 1453 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Standard

8.4 out of 10
Very good
(141 reviews)
  • Garden view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Privilege Master Suite

  • 1242 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Privilege Junior Suite Rooftop Pool View

  • 1453 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Room, Pool View (suite)

9.0 out of 10
Wonderful
(4 reviews)
  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite Rooftop

  • 1453 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite Swim Up

8.0 out of 10
Very good
(1 review)
  • 614 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Ocean Riviera Paradise All Inclusive places you within a leisurely stroll of Playa Xcalacoco and Chun-Zumbul (diving site). This 782-room, 5-star property welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and a free water park.

What's nearby

  • Playa Xcalacoco - 9 min walk - 0.5 miles
  • Quinta Avenida - 9 min drive - 3.5 miles
  • Playa del Carmen Main Beach - 10 min drive - 3.5 miles
  • Maroma Beach - 17 min drive - 9.6 miles
  • Xcaret Eco Theme Park - 20 min drive - 10.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Amaranto - ‬5 min walk
  • ‪Mike’s Coffee - ‬19 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪El Templo - ‬16 min walk
  • ‪Fresco Bar - ‬14 min walk

About this property

Ocean Riviera Paradise All Inclusive

Ocean Riviera Paradise All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a 24-hour gym.
Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Free minibar items, coffee makers, and ceiling fans are also available.
3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 poolside bars
  • 4 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Magnifying mirror
  • No elevator

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.31 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Frequently asked questions

Will I find all-inclusive rate plans at Ocean Riviera Paradise All Inclusive?

Ocean Riviera Paradise All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include scuba lessons, tennis, and volleyball.

How much does it cost to stay at Ocean Riviera Paradise All Inclusive?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at Ocean Riviera Paradise All Inclusive on Apr 13, 2026 start from $327, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Ocean Riviera Paradise All Inclusive?

Ocean Riviera Paradise All Inclusive provides free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What can I see within easy reach of Ocean Riviera Paradise All Inclusive?

This property is located in Playa del Carmen, a short 9-minute walk from Playa Xcalacoco and also 12 minutes on foot from Chun-Zumbul (diving site). You'll also find Playa del Carmen Main Beach and El Camaleón Mayakoba Golf Course within a short drive.

Is there parking available at Ocean Riviera Paradise All Inclusive?

Yes, self parking is offered for free at the property.

Is there a spa available at Ocean Riviera Paradise All Inclusive?

Despacio is the property's spa and services include Swedish massages, Thai massages, couples treatments, and reflexology.

Does Ocean Riviera Paradise All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, a garden-view restaurant, and 4 swim-up bars at this property.

Does Ocean Riviera Paradise All Inclusive feature a casino at the property?

No, Ocean Riviera Paradise All Inclusive doesn't have a casino.

Is there an indoor pool at Ocean Riviera Paradise All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

Is Ocean Riviera Paradise All Inclusive good for couples?

This beachfront property offers many amenities for couples such as a garden-view restaurant and some guestrooms include a private plunge pool and a private hot tub.

Are there hot tubs at Ocean Riviera Paradise All Inclusive?

No, but guests can enjoy a sauna at this property.

Does Ocean Riviera Paradise All Inclusive have a restaurant with a breakfast menu?

Yes, Ocean Riviera Paradise All Inclusive has 11 restaurants, and serves breakfast for a surcharge.

Does Ocean Riviera Paradise All Inclusive allow pets to stay for free?

No, pets aren't allowed at Ocean Riviera Paradise All Inclusive.

Are there connecting rooms at Ocean Riviera Paradise All Inclusive?

No, this property doesn't feature connecting guestrooms.

Where is the closest airport to Ocean Riviera Paradise All Inclusive?

The closest major airport to Ocean Riviera Paradise All Inclusive is Cozumel Intl. Airport (CZM), which is 26.1 mi away (264 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.8 mi away.

Are there rooms with balconies at Ocean Riviera Paradise All Inclusive?

Yes, some guestrooms at this property offer either a balcony and a terrace where guests can enjoy ocean and garden views.

Does Ocean Riviera Paradise All Inclusive have a wedding venue?

There are wedding services available at Ocean Riviera Paradise All Inclusive if that's in your vacation plans.

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1479 out of 2879 reviews
Rating 8 - Good. 719 out of 2879 reviews
Rating 6 - Okay. 359 out of 2879 reviews
Rating 4 - Poor. 173 out of 2879 reviews
Rating 2 - Terrible. 149 out of 2879 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Steven, New York

Traveled with family and small children, Traveled with partner, Traveled with family
Everything was fine, for the price I wouldn’t go back. Food was eh, there should be a quiet adults only pool, no food at the pools at all, hardly any lunch options, there was an upcharge for the better alcohol. Wasn’t worth it.
Stayed 7 nights in Dec 2025

10/10 Excellent

Kwentin Kyle

Stayed 4 nights in Dec 2025

8/10 Good

Sabrina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable beds and house keeping was excellent. We did have a problem with both our sinks not draining but it was fixed promptly when notified. Buffet food was good and expected for buffet. Didn’t get a chance to try any other restaurants on the property. Tons of activities throughout the day and good entertainment at night. Always something to do you don’t have to leave the resort if you don’t want to. Nice beach area but be aware of someone always trying to sell you something.
Stayed 4 nights in Dec 2025

6/10 Okay

Dylan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The main thing I would say is a hotel with so much potential. If it was a 4 star hotel I would give it 5/5, but in my experience it was not 5 stars. I found the service overall poor. I think the buffet staff were understaffed and over worked. Most of them looked miserable. We had to ask for drinks and they would normally arrive after we finished eating. We would have to wait 5-10 minutes for a table, even though half of them were empty. We went to the Route 66 restaurant and the saff member was on the phone, didn't even look at us and walked awa. A moment later returned with another staff memeber. For 10 seconds we waited and they said nothing, until we said good afternoon, how are you, in a sarcastic way. Everything was upsale. It shouldn't be called all-inclusive. It should be called= The basics-included. Because everywhere you had to pay extra. Normally when I go to an all-inclusive hotel, that is what I expect, all-inclusive. If we wanted a table guaranteed we had to buy a bottle of wine. Apparently Jack Daniels, and Smirnof Vodka are "premium" products. It truly was a beautiful location. But a combination of fairly rude staff and upsale everywhere I don't think I would go back.
Stayed 6 nights in Dec 2025

10/10 Excellent

Sanjeev

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice cleaned and well planned
Stayed 7 nights in Dec 2025

8/10 Good

Kirk

Stayed 6 nights in Dec 2025

8/10 Good

Tayebeh

Liked: Cleanliness, property conditions & facilities
It could be better
Stayed 7 nights in Dec 2025

6/10 Okay

tolice

Stayed 4 nights in Dec 2025

10/10 Excellent

Jose Angel

Traveled with family and small children, Traveled with family
Liked: Amenities
Our stay at Ocean Riviera Paradise was a mix of positives and challenges. The resort is large, visually appealing, and offers many pools, restaurants, and activities for families and couples. The grounds are well maintained, and several staff members in the restaurants and common areas were friendly and attentive. Unfortunately, our experience was impacted by an issue with our original room. We booked and paid for a pool-view room, but shortly after arrival we encountered a pest issue. Hotel staff offered pest control and asked us to remain in the same room, but my wife did not feel safe or comfortable doing so. We requested a room change and were moved to a cheaper room category. The property declined to refund the price difference for the downgraded room, which was disappointing given the circumstances. After follow-up, Expedia provided us with a travel credit, which we appreciated, but this resolution came from Expedia rather than the property itself. While the resort has many strengths—including amenities, food options, and overall atmosphere—the handling of this situation was frustrating and left us disappointed. With better accountability and guest support when room issues arise, this could be a much stronger experience. I would recommend the resort for its facilities, but management should improve how guest concerns are resolved.
Stayed 7 nights in Dec 2025

8/10 Good

Oluwatobi

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff, lots to do.
Stayed 7 nights in Dec 2025

8/10 Good

William

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pretty much everything was really good. Needs lights in the morning to walk to the beach for sunrise. The halls,stairs, and walkway were completely dark. The Italian restaurant was great, other than that I’d stick with the buffet.
Stayed 5 nights in Dec 2025

10/10 Excellent

Maharaja Subramanian

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our 4 night stay at ocean reviera was great. We enjoyed our entire stay in the resort. The rooms were clean and comfortable. The staff was courteous and the service was great. Our Kids enjoyed the water park, swimming pools , beach, bowling and the games in family lounge. Mike's coffee was great and the service from the staff was exceptional. Special mention for the restaurant Amranto and the staff. We are vegetarians and kids prefer indian food. The staff took extra care to prepare special food for us and the service was great..
Stayed 4 nights in Dec 2025

2/10 Terrible

Tahereh

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, our stay at Ocean Riviera Paradise was far below expectations. This resort markets itself as a luxury destination, but the reality was closer to an overcrowded, poorly managed property. The resort is massive, which might sound appealing, but in practice it means long walks everywhere, constant waiting, and feeling lost rather than relaxed. Getting around was exhausting, and the shuttles were inconsistent and unreliable. Service was extremely hit-or-miss. Some staff were polite, but many appeared overwhelmed or uninterested. Requests were often ignored or took multiple follow-ups, which is unacceptable for a resort of this price range.
Stayed 6 nights in Dec 2025

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great stay, would return!
Stayed 7 nights in Dec 2025

2/10 Terrible

Eric

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Worst all inclusive we have ever stayed at. No way this is 5 star more like 3 maybe. Pool towels were out the whole week. went the first 48hrs not able to find towels. There are hardly any bars on site and the few that there are all close between 4-6pm.(This just depends on when they feel like closing.) Food at restaurants is very mediocre. The buffet is decent, but most all food is miss labeled and they only have one person cooking in the morning, so breakfast eggs take forever to get cooked fresh. Bowling alley has 6 lanes, only 4 worked the first day and then a couple days later there was only one working lane. When arrived they said let us know if your mini fridge needs filled and we will re stock that day for you. Not true, you pay extra if you wish to have your fridge restocked during the day. The beach is not good at all and the ocean is all rocks and sea weed. There are any restrooms right next to the ocean pool and no swim up bar at the ocean pool.(They do have on waitress on site there to order drinks, but it is only one person.) The beach tends to smell most of the time due to all of the sea weed that washes up every day onto the beach. Sports bar doesn't open until 4pm and it is really just a bar with a handful of tvs. No games or anything in this space and then it turns into the night club at 11pm. The shows in the evening are awful, nothing like most other all inclusive resorts and definitely not what you would expect from a 5 star.
Stayed 6 nights in Dec 2025

10/10 Excellent

Nelson

Traveled with family
Liked: Cleanliness, property conditions & facilities
We had all 3 of our rooms upgraded to swim outs, resort was great
Stayed 7 nights in Dec 2025

10/10 Excellent

Martins

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay at Ocean Riviera Paradise Resort. From start to finish, everything exceeded our expectations. We stayed in a room with a rooftop terrace, which was a huge highlight and made our experience even more special. The food was amazing, with great variety and quality, and all of the staff were wonderful—friendly, attentive, and always helpful. The drinks were very good, and the entire resort is super beautiful, with well-maintained grounds and a great atmosphere. The beach area was clean and nice—maybe not the best beach we’ve ever seen, but definitely enjoyable and well cared for. Our room was spotless, and room service was excellent throughout our stay. One fun added bonus was seeing monkeys running around the resort, which made the experience even more memorable. We highly recommend booking the snorkeling package to Isla Mujeres. It was absolutely amazing—small group, great organization, and such a fun experience. Shuttle, drinks, and food were all included, which made it totally stress-free and awesome. Overall, an incredible resort and a fantastic vacation. We would happily come back!
Stayed 7 nights in Dec 2025

10/10 Excellent

Rahill

Stayed 7 nights in Dec 2025

10/10 Excellent

Dial

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
perfection 10/10
Stayed 4 nights in Dec 2025

8/10 Good

Suresh

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean , nice stay and service by ocean staffs
Stayed 4 nights in Dec 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good, quick service. The buffet could get pretty crowded at times but overall a great experience.
Stayed 6 nights in Dec 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools were great, staff are excellent and tons of food options. Loved my stay here
Stayed 6 nights in Dec 2025

6/10 Okay

Anthony

Liked: Staff & service, amenities
Disliked: Cleanliness
Pros: Ariz and the butler staff were amazing and attentive. Seeing the monkeys in the morning was a highlight. The El Beso pool was nice. In room tub was wonderful for bubble baths. Cons: Rooms were very run down. We started in one room and were moved to a second because of multiple issues with the first. The second was much better but was not without issues. Privilege pool floor was broken and crumbling in spots. Food overall was ok. Buffet was ok for dinner. Lo Locando and Sakura were good. Route 66 and the Steak House were not good. Trolley was great. Sports Bar doesn’t open for 1pm NFL games if that matters to you. Asked almost every day (more than once) if we wanted to sit through a presentation. Finally, if you like to go into downtown PDC taxi cost $25-$27 each way. This is our 5th all inclusive in PDC and was our least favorite due to the quality of rooms and the food.
Patio chair cushion in first room
Stained couch in first room
Reading light in first room
Stayed 11 nights in Nov 2025

8/10 Good

Dorsa

Stayed 5 nights in Dec 2025

10/10 Excellent

Inderjit

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless & cleaned very well! The staff was very courteous, accommodating and friendly. Choice of restaurants was great.
Stayed 7 nights in Dec 2025