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Hotel Riu Playacar - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Playacar - All Inclusive

A large swimming pool surrounded by palm trees and lounge chairs, with a view of the ocean and clear sky.
A resort with multiple white-roofed buildings, a central pathway lined with palm trees, and a view of the ocean.
A chef in a white uniform preparing a dessert with a Buddha statue in the background.
Lobby
An aerial view of a resort with two large swimming pools, beach access, and palm trees.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪8 min walk‬
  • Place, Playacar Beach
    ‪10 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪13 min walk‬

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

9.8 out of 10
Exceptional
(6 reviews)
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room

  • 365 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Double Room Superior

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room Superior

  • 312 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room

  • 312 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Double Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (M)

7.8 out of 10
Good
(7 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (L)

9.6 out of 10
Exceptional
(4 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (E)

9.4 out of 10
Exceptional
(3 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Double Room (No balcony - M)

Double Room (No balcony - M) | Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (No balcony - M)

8.4 out of 10
Very good
(9 reviews)
  • 366 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Mexico

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite Mexico

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (B2C-US)

  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C)

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (U)

9.0 out of 10
Wonderful
(16 reviews)
  • 314 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (B2C-US)

  • 314 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (L)

8.0 out of 10
Very good
(1 review)
  • 314 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

  • 314 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

  • 314 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Double Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (C)

9.0 out of 10
Wonderful
(17 reviews)
  • 314 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (B2C-CA)

  • 314 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 314 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (U)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Double Room ( Kid Free | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room ( Kid Free | C)

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Double Room (Kids Free | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (Kids Free | B2C-CA)

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Double Room, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Standard Double Room, Ocean View (E)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite (E)

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Standard Double Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (U)

8.4 out of 10
Very good
(133 reviews)
  • 314 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Beach, Hotel Riu Playacar - All Inclusive is within 2 miles (3 km) of other popular sights such as Quinta Avenida. This 396-room, 3.5-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 3 min walk - 0.2 miles
  • Playacar Golf Club - 8 min walk - 0.5 miles
  • Playacar Beach - 10 min walk - 0.5 miles
  • Mayan Ruins of Playacar - 13 min walk - 0.7 miles
  • Quinta Avenida - 5 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪rosa roja - ‬4 min walk
  • ‪Viva Wyndham Maya - ‬4 min walk
  • ‪Turquesa - ‬4 min walk
  • ‪Occidental Allegro - ‬4 min walk
  • ‪pepe’s food tequila - ‬20 min walk

About this property

Hotel Riu Playacar - All Inclusive

Guests of Hotel Riu Playacar - All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and a free kid's club.
Guests can expect free WiFi and 22-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other amenities include minibars, ceiling fans, and safes. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include massages and manicures and pedicures. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Anana
  • Jade
  • The Palms
  • Traviata
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room roll-in shower
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renewable energy used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Playacar Riu
Riu Playacar
Riu Playacar All Inclusive
Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
Playacar Hotels
Riu Playacar Hotel Playa Del Carmen
Riu Playacar Mexico
Riu Playacar Playa Del Carmen
Riu Playacar Reviews
Rui Playacar
Riu Playacar All Inclusive Playa del Carmen
Riu Playa Del Carmen
Riu Playacar All Inclusive All-inclusive property
Riu car Inclusive inclusive p

Frequently asked questions

Will I find all-inclusive options at Hotel Riu Playacar - All Inclusive?

Hotel Riu Playacar - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include snorkeling, windsurfing, and kayaking.

Are free cancellation options available at Hotel Riu Playacar - All Inclusive?

Hotel Riu Playacar - All Inclusive provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

What's there to do around Hotel Riu Playacar - All Inclusive?

This property is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is parking available on site at Hotel Riu Playacar - All Inclusive?

Yes, uncovered self parking is offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is there a spa at Hotel Riu Playacar - All Inclusive?

Renova Spa is the property's spa and services include massages and mani/pedis.

Does Hotel Riu Playacar - All Inclusive include a casino on the premises?

No, Hotel Riu Playacar - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Playacar - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Hotel Riu Playacar - All Inclusive good for couples?

This beachfront property offers plenty of amenities for couples including 4 restaurants, 3 outdoor pools, and a swim-up bar.

Does Hotel Riu Playacar - All Inclusive have a hot tub?

No, there isn't a spa tub at this property.

Does Hotel Riu Playacar - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Playacar - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Playacar - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Playacar - All Inclusive.

Does Hotel Riu Playacar - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

How far is the airport from Hotel Riu Playacar - All Inclusive?

The closest major airport to Hotel Riu Playacar - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Playacar - All Inclusive?

Yes, some guestrooms at this property offer either a balcony and a terrace where guests can enjoy sea views.

Does Hotel Riu Playacar - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Hotel Riu Playacar - All Inclusive if you plan to say "I do" during your trip.

Hotel Riu Playacar - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1004 reviews
Rating 8 - Good. 246 out of 1004 reviews
Rating 6 - Okay. 81 out of 1004 reviews
Rating 4 - Poor. 36 out of 1004 reviews
Rating 2 - Terrible. 32 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

robert

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, decent food and beautiful beach
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food !!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Awesome stay and excellent food all around.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very clean. Great food, great staff, beautiful beach. I will be returning next year !
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and extremely accommodating. Great experience!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Mark Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms!!! Amazing place!!!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Carsen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and a hard working staff top to bottom. Great food, awesome beach front and pools for relaxing, and also plenty of activities available if you desire to stay busy. Very pleased and impressed with my stay and want to go back!
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities
Clean room and great location
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was attentive and the food and entertainment was excellent! Second year in a row staying at riu and will be back hopefully next year!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Had a great time at the pool, felt safe, staff was great, and the beach was beautiful, even with the sargassum. Will definitely be back!
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and helpful, the resort was very clean and well kept
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Penelope J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast bar had something for everyone in my family.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort size was easy for us.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Michaleine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really nice. Lots of choices for dining and entertainment. The pool area and beach are really nice. We loved the beach and plenty of chairs.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities were very clean; staff were pleasant and responsive for the most part; not overly crowded.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay here again.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Ossama

Liked: Cleanliness, property conditions & facilities
The room was great and the service overall was very good. The property itself and the food were just ok.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Lori

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, large and bed was comfortable.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Mark

Staff was great
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

vanessa

Liked: Amenities, property conditions & facilities
The room was so clean and the staff was wonderful. Will always love a Rui
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Sixto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to the Riu Mexico Palace
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Rosa Maria Justo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awesome. Shows, restaurants and pools are amazing. Hope to come back soon.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was outstandingly kind and they even gave my daughter a birthday gift and room deco. Deeply grateful
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Bud

Liked: Cleanliness, amenities, property conditions & facilities
All around great experience. Staff is amazing, resort clean and activities available are fun. Enjoyed our stay! Highly recommend!
Stayed 8 nights in Jan 2026

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