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Recent guest reviews

I love the staff very friendly, the place is really clean the only thing is the rooms should have a coffee maker, but overall our stay was the best, thank you to Nestor, Ruby,Francisco,Enrique all the kitchen staff Adair Araceli our tour coordinator she was wonderful all the staff at. Riu. Playacar, we will be back next year❤️❤️❤️

The Hotel was awesome. The server Christina was really nice. They should hire more people like her.

The hotel had great service, pools, beach, and food. Our stay was pleasant especially traveling thru pandemic I felt safe and the hotel staff was on top of it with cleaning and ensuring our safety. My only dislike was the room, it was pretty run down and the bed wasn’t comfortable.

Everything was excellent except that the beach was dirty, lots of cigarette butts all over the beach and plastic plastic bags over the sand , I was very disappointed with all the smokers not taking care of the beach and the hotel staff not having any rules about it . The food was good , the staff was great , very friendly .

Everything was more than we could’ve hoped for. Good food, friendly staff, and clean!! I only wish the pools were open later.

It’s a 3star hotel. The staff is nice and very kind, but hotel is dated and needs maintenance. The pool area and the beach are quite nice. Food is tasty and varied, but they should replace more often to keep it fresh and nice. It gets messy quite soon and the staff doesn’t care. Overall it’s okay, you get what you pay for.

If you are looking to relax by the ocean or pool this place is for you. The swim up bar is awesome! The staff is extremely friendly and focused on meeting any need you have. Beware there is smoking allowed by the pool

This was the most pleasant vacation for the last several years.

Property is in very nice location, private with ocean front

very fun place, great beach. Awesome service the most nice staff ever!

The property was small, the perfect size. A 3 min walk to everything was great. No reservations were needed for theme restaurants which was fabulous! A laid back casual feel. We are a couple in our late 40s and enjoyed the relaxed feel. Very family friendly. Staff was excellen and accommodating. There were plenty of activities if you wanted them. Plenty of lounge chairs by the beach - never a problem to get one!! Most days a waiter came to beach with a drink tray. Food was well prepared and fresh. Great fruit selection every day. Drinks were great. The only negative, and not the resorts fault, the seeweed was really bad while we were there. It was a problem at all the resorts due to wind and currents.

I liked that the resort was smaller than most and the food was very good. There could be more shade on the beach.

The property is nice and the staff is wonderful. Food was decent, but the service at the Mexican restaurant was so slow, I would avoid that one. There is almost no shade, so there is no escaping the sun and there is no evening entertainment before 10pm.

Very nice place real good food Asian,stake house,Italian and Mexican,all restaurans top off the line.thanks Riu playa car.at playa del carmen.

Very good!! The food was excellent! The quality of the liquor has to be better.

Nice hotel, friendly staff, and excellent food. Really, I recommend this hotel. Also, it has an excellent location near to the beach.

This is the worst all inclusive I have ever stayed in. I requested to have 2 double beds months in advance when I booked this resort and when I showed up, they only had rooms with king beds. This is unacceptable and the way they manage their hotel reservations needs to be managed. If someone reserves a room with a double bed, that room is now gone and people should not be able to overbook if they don’t have the rooms. You can’t sell more of what you do not have. It is that simple. Also, the food at this resort needs to be addressed. I stayed here from 4/11/18-4/17/18. The food was the same every single day and night. Breakfast was the same bland meal. The only positive was the omelette station. They had the same hash browns at multiple stations, food was just repeated throughout the different stations. Lunch was the same exact meal every single day as well and the dinner buffet was changed up a bit but this did not matter. The food was flavorless or overly salted and my mom got food poisoning on our last night. Also, the sheets in the bedroom were NEVER clean. There was always a some sort of stain on them and they were always discolored. This is not a fault on the cleaning staff but the Riu needs to spend the money and purchase new sheets when the old ones have been damaged. It was absolutely disgusting having to sleep in soiled sheets. There was also no privacy in the bathroom. There is no door to the actual bathroom just a door on the toilet. I will never stay at a Riu

Avenida Xaman Ha Manzana Lote Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located in Playacar, Riu Playacar All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 396-room, 4-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11:30 AM. Enjoy dining at The Palms, one of 4 onsite restaurants.


Rooms

All 396 rooms feature minibars, free bottled water, and ceiling fans. Guests can expect free WiFi and 22-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

Guests of Riu Playacar All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a health club, free WiFi in public areas, and a free kid's club.

Room options

Standard Double Room (U)

2 Double Beds | Sleeps 4

Standard Double Room (L)

2 Double Beds | 1 King Bed | Sleeps 4

Standard Double Room, Ocean View (B2C)

2 Double Beds | 1 King Bed | Sleeps 3

Junior Suite (M)

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Riu Playacar All Inclusive

Everyone (22) Couples (33) Family (27) Other (3) Friends (11)
4
Partner Couples

I love the staff very friendly, the place is really clean the only thing is the rooms should have a coffee maker, but overall our stay was the best, thank you to Nestor, Ruby,Francisco,Enrique all the kitchen staff Adair Araceli our tour coordinator she was wonderful all the staff at. Riu. Playacar, we will be back next year❤️❤️❤️

By , from Davie florida on Sep 27, 2020

5
Family

The Hotel was awesome. The server Christina was really nice. They should hire more people like her.

By , from Fairmont City IL on Sep 15, 2020

4
Partner Couples

The hotel had great service, pools, beach, and food. Our stay was pleasant especially traveling thru pandemic I felt safe and the hotel staff was on top of it with cleaning and ensuring our safety. My only dislike was the room, it was pretty run down and the bed wasn’t comfortable.

By , from Dallas, Tx on Jul 5, 2020

Review comment responded on Jul 9, 2020

Dear Christy, Thank you for taking the time to evaluate your stay at our hotel. We are pleased that you have felt comfortable with us, because that is exactly what we wish our beloved guests. It would be wonderful to welcome and spoil you again very soon. With warmest regards, Hotel Riu Playacar Online Reputation Manager

4
Family with small children

Everything was excellent except that the beach was dirty, lots of cigarette butts all over the beach and plastic plastic bags over the sand , I was very disappointed with all the smokers not taking care of the beach and the hotel staff not having any rules about it . The food was good , the staff was great , very friendly .

By , from Washington state on Feb 18, 2020

4
Everyone

By on Feb 12, 2020

5
Partner Couples Friends

Everything was more than we could’ve hoped for. Good food, friendly staff, and clean!! I only wish the pools were open later.

By , from San Jose, CA on Jan 8, 2020

3
Family

It’s a 3star hotel. The staff is nice and very kind, but hotel is dated and needs maintenance. The pool area and the beach are quite nice. Food is tasty and varied, but they should replace more often to keep it fresh and nice. It gets messy quite soon and the staff doesn’t care. Overall it’s okay, you get what you pay for.

By , from Canada on Dec 30, 2019

4
Everyone

By on Dec 2, 2019

5
Everyone

If you are looking to relax by the ocean or pool this place is for you. The swim up bar is awesome! The staff is extremely friendly and focused on meeting any need you have. Beware there is smoking allowed by the pool

By on Nov 30, 2019

5
Family

This was the most pleasant vacation for the last several years.

By on Nov 27, 2019

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