Emporio Cancun Optional All Inclusive

4.0 star property

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Photo gallery for Emporio Cancun Optional All Inclusive

Front of property
3 restaurants, breakfast, lunch, dinner served; international cuisine
Sports bar
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Place, Delfines Beach
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Deluxe Double Room

8.4 out of 10
Very good
(53 reviews)
  • Resort view
  • 381 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(30 reviews)
  • Resort view
  • 428 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Double Room, Ocean View

8.6 out of 10
Excellent
(116 reviews)
  • Ocean view
  • 381 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

8.8 out of 10
Excellent
(37 reviews)
  • Ocean view
  • 428 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Doble Room Oceanfront

8.4 out of 10
Very good
(45 reviews)
  • Sea view
  • 381 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.6 out of 10
Excellent
(31 reviews)
  • Sea view
  • 428 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(15 reviews)
  • 381 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Swim up King Oceanfront Only Adults

7.8 out of 10
Good
(20 reviews)
  • 428 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Room Deluxe

  • 376 sq ft
  • Sleeps 4

Room Deluxe with Partial Sea View

  • 376 sq ft
  • Sleeps 4

Super Saver Non Refundable

9.0 out of 10
Wonderful
(14 reviews)
  • Resort view
  • 381 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room Standard

  • 365 sq ft
  • Sleeps 4

Room Premium with Ocean View

  • 376 sq ft
  • Sleeps 4

Room Deluxe with Beach View

  • 376 sq ft
  • Sleeps 4

Suite Deluxe with Beach View

  • 430 sq ft
  • Sleeps 3

Suite Premium with Ocean View

  • 430 sq ft
  • Sleeps 3

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Iberostar Cancun Golf Course, Emporio Cancun Optional All Inclusive is within a mile (2 km) of other popular sights such as Delfines Beach. This 545-room, 4-star resort welcomes guests with 3 outdoor pools, 3 restaurants, and a 24-hour gym.

What's nearby

  • Maya Museum of Cancun - 1 min walk - 0.1 miles
  • Iberostar Cancun Golf Course - 4 min walk - 0.3 miles
  • Oasis Arena - 11 min walk - 0.6 miles
  • Delfines Beach - 16 min walk - 0.8 miles
  • Aquaworld - 17 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Bahia Rodizzio - ‬4 min walk
  • ‪Playa - Beach - ‬3 min walk
  • ‪Flama - ‬3 min walk
  • ‪Piña Colada - ‬5 min walk
  • ‪Tun-kul - ‬4 min walk

About this property

Emporio Cancun Optional All Inclusive

Emporio Cancun Optional All Inclusive features 3 outdoor pools, a children's pool, and a 24-hour gym. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this beach resort include WiFi in public areas, conference space, and an arcade/game room.
55-inch TVs come with cable channels, and guests can stay connected with WiFi. Coffee makers, hair dryers, and safes are also standard.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 545 for adults and MXN 370 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Playground
  • Stereo
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 545 for adults and MXN 370 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Frequently asked questions

Is a free cancellation option available at Emporio Cancun Optional All Inclusive?

Emporio Cancun Optional All Inclusive provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Emporio Cancun Optional All Inclusive?

As of Mar 29, 2026, prices found for a 1-night stay for 2 adults at Emporio Cancun Optional All Inclusive on Apr 12, 2026 start from $207, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Emporio Cancun Optional All Inclusive?

This resort is situated in Zona Hotelera, just steps from Maya Museum of Cancun, and within a 10-minute walk of Iberostar Cancun Golf Course and Oasis Arena. You'll also find Delfines Beach and La Isla Shopping Mall within a short drive.

Will I be able to park at Emporio Cancun Optional All Inclusive?

Yes, self parking is offered for free at the resort. Though parking is limited, accessible parking is also available.

Is there a spa available at Emporio Cancun Optional All Inclusive?

Spa services at the resort include massages.

Does Emporio Cancun Optional All Inclusive feature a casino at the property?

No, Emporio Cancun Optional All Inclusive doesn't have a casino.

Is there an indoor pool at Emporio Cancun Optional All Inclusive?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 9:00 PM.

What amenities will couples enjoy at Emporio Cancun Optional All Inclusive?

This beachfront resort offers many amenities for couples such as 3 outdoor pools and a poolside bar with some guestrooms featuring private pools.

Are there hot tubs at Emporio Cancun Optional All Inclusive?

No, there isn't a spa tub at this resort.

Does Emporio Cancun Optional All Inclusive have a restaurant that serves breakfast?

Yes, Emporio Cancun Optional All Inclusive has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Emporio Cancun Optional All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Emporio Cancun Optional All Inclusive.

Does Emporio Cancun Optional All Inclusive have connecting rooms?

No, this resort doesn't feature connecting guestrooms.

Where is the closest airport to Emporio Cancun Optional All Inclusive?

The closest major airport to Emporio Cancun Optional All Inclusive is Cancun Intl. Airport (CUN), which is 9.9 mi away (16 minutes by car).

Can I book a room with a balcony at Emporio Cancun Optional All Inclusive?

Yes, some guestrooms at this resort offer either a balcony or a terrace where guests can enjoy ocean or garden views.

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1212 out of 2472 reviews
Rating 8 - Good. 535 out of 2472 reviews
Rating 6 - Okay. 336 out of 2472 reviews
Rating 4 - Poor. 166 out of 2472 reviews
Rating 2 - Terrible. 223 out of 2472 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

michael

Stayed 2 nights in Feb 2026

2/10 Terrible

Carlos

Traveled with family
Liked: Property conditions & facilities
We founds a hidden camera in a smoke detector in the bathroom
Stayed 5 nights in Nov 2025

10/10 Excellent

Herminio

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was awesome!! Completely worth it!
Stayed 4 nights in Jan 2026

10/10 Excellent

Sanjiv

Stayed 1 night in Jan 2026

8/10 Good

Hemang

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good rooms
Stayed 2 nights in Dec 2025

10/10 Excellent

Bin

Stayed 3 nights in Dec 2025

2/10 Terrible

Rajat

Traveled with family and small children
Disliked: Amenities
Electricity went out from bad room sensor took 6 calls and fixed at 12 am thermostat not working and took 2 days to fix room chilly
Stayed 3 nights in Dec 2025

8/10 Good

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

8/10 Good

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Our rooms were ideally located close to the beach. The first room assigned to us, M104, had a sewer smell, so we were moved to a different room, which was a downgrade but did not have any smell. We loved the location. The staff were very helpful. Ernesto at the front desk has excellent interpersonal skills and was very accommodating each time we approached him. The hotel should consider separating vegetarian from non-vegetarian options. We had to significantly restrict our meals due to cross-contamination of meats, seafood, and vegetarian foods. If you follow Halal, Kosher, or vegetarian diets, your options with the all-inclusive package at this resort will be quite limited. Rice is prepared with chicken broth. Beans contain pork. If you have dietary restrictions, consider carefully before purchasing the all-inclusive package.
Stayed 7 nights in Dec 2025

6/10 Okay

Marla, Tucson

Traveled with group, Traveled with partner
Disliked: Staff & service
Food was fair in quality and kind of boring nothing special meat was weird there were kids in the adult pool constantly the staff were hit and miss some friendly others not attention to detail is lacking
Stayed 5 nights in Nov 2025

6/10 Okay

Rizwana

Stayed 2 nights in Dec 2025

2/10 Terrible

Arely

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are racism
Stayed 5 nights in Dec 2025

10/10 Excellent

Michal

Liked: Cleanliness, amenities, property conditions & facilities
The food here is high quality, very fresh and lots of choices, the stay here was perfect from service to rooms that is very clean . They extended our checkout as complimentary since our flight was delayed. The reception manager was very accommodating . The best was the Christmas party they held it was unbelievable from the show to the abundance of food!!!! above our expectations . Will definitely come back !! Thank you for your hard work amigos 💜💜💜
Stayed 9 nights in Dec 2025

8/10 Good

Joshua

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Pools were cold, hot tub was cold. Property was also under construction which was not advertised. Rooms were pretty dated, mold around shower doors, found hair in shower and bathtub when we checked in. They also DO NOT stock your mini fridge. You get 4 bottles of water per day and that’s it. No snacks or drinks. Property itself is smaller and easy to navigate. Just a lot of stairs! Elevators were super slow so it was faster to take stairs. Buffets were pretty good, a lot of options, food was warm and fresh. No nightly shows or entertainment. Pretty quite. We found the buffets to actually be better than the 2 restaurants. Best part of this resort….the beach! Excellent beach, clean. Hard to get a drink tho. We had to walk to the bar the get drinks.
Stayed 5 nights in Dec 2025

2/10 Terrible

Hamida

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
⭐ 1/5 Very disappointing stay despite a great location. Customer service was inconsistent, hygiene at the buffet was questionable, and the resort is not kid-friendly at all. There were no real children’s activities, and construction was happening near the kids area. The beach lifeguard was aggressive and yelled at me while I was standing next to my child instead of calmly explaining safety. Food allergy awareness was poor, with cross-contamination and no milk alternatives. After a seven-night all-inclusive stay, we were still asked to pay for a simple snack for our child after checkout, which summed up the overall experience. The only positives were the Fasano restaurant and the yoga instructor, who were both excellent. We would not stay here again.
Stayed 7 nights in Dec 2025

6/10 Okay

Joel

Liked: Property conditions & facilities
Yes, everything went good. Except for my shuttle back to the airport they forgot to pick me up. They say I was a late show, but I was there a half hour before and I got charged for it. Not very happy about that. I hope I can get some kind of refund.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jiaming

Stayed 5 nights in Dec 2025

6/10 Okay

Anthony

Stayed 7 nights in Dec 2025

8/10 Good

Eva

Stayed 3 nights in Dec 2025

6/10 Okay

Hyeyoung

Stayed 3 nights in Dec 2025

10/10 Excellent

Jose Karlo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice ! Great room service
Stayed 7 nights in Dec 2025

2/10 Terrible

Darrell

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked an ocean view room but instead received a view of construction. Of course that came with noise. This is something that guests should be made aware of ahead of time. Property was unwilling to accommodate me in anyway. I would not recommend.
Stayed 3 nights in Dec 2025

10/10 Excellent

Thyagaraja Milan

Liked: Cleanliness, amenities, property conditions & facilities
Hotel clean .. good landscape and great atmosphere
Stayed 3 nights in Dec 2025

8/10 Good

Ahmed

Stayed 1 night in Dec 2025

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great!! Hotel was close to a lot of places to go.
Stayed 4 nights in Dec 2025