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Recent guest reviews

Amazing service provided

An overall everything was good. Excellent customer service. Food was excellent special mention to MB Restaurant and its Chef William.

the rooms were just gorgeous, food was not good, seemed like we eating recycled food, drinks were just ok, the check in, was extremely slow, long lines to check in, limited lounge chairs by the pool, too many cabanas

Best vacation I’ve ever had. Aqua club is a must! You won’t regret it. Aqua lounge, butler service, cleanliness, just great customer service overall.

This place delivers on all fronts. The service, the food is all top quality. I was there for a special anniversary celebration for others and the resort staff went above and beyond to highlight their special celebration. 10/10 recommend for anyone looking for an all-inclusive that delivers on all fronts.

Most of the food was just okay. One restaurant had really good food. Was disappointed with the sea corner restaurant

The property was amazing. Beauiful view amazing staff.

Great property but food was hit or miss

It was a wonderful place to visit. The view from the swimming pool to the beach was beautiful. Super clean Super friendly and helpful staff.

Food was excellent. Staff are all super friendly. Nice and clean hotel. Drink service is superb. Good entertainment. The hotel will give you a covid test before your return to the U.S. Give yourself plenty of time flying out of Cancun. Seriously, arrive at least 4 hours before your flight. Long lines and more paperwork.

Was very quiet and not aloud to play music outside in the pool was very annoying

Incredible staff. Fantastic food. The suites are amazing. Worth every penny.

This property was everything I invison from the pictures

Very Clean....Polite....Friendly.....Heloful....Great Food...Great Location....I would return

Beautiful views

This hotel was very clean and the service provided by the staff was exceptional! They did have one restaurant (MB) that was superb dining, but other locations left more to be desired.

Loved the pools, we were in them all day. Service over the top. Drinks were very watered down, food was very good in a few restaurants but disappointing in a few as well. All in all a great experience and would return

Blvd. Kukulcan KM.12.5, Zona Hotelera Cancun QROO

Hotel highlights

  • Walking distance to La Isla Shopping Mall
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera within a 5-minute walk of La Isla Shopping Mall, Live Aqua Beach Resort Cancún - All Inclusive - Adults Only is within a mile (2 km) of other popular attractions like Chac Mool Beach. This 371-room, 5-star aparthotel has 7 outdoor pools along with a full-service spa and 8 restaurants.


Dining

Enjoy the ocean views at SIE7E, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Each apartment is soundproofed and features a balcony and space to spread out with a sitting area. Guests can expect to find free WiFi and a 65-inch Smart TV with satellite channels and a DVD player. Beds are dressed in Egyptian cotton sheets and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a minibar, and a coffee maker.


Property features

Guests of Live Aqua Beach Resort Cancún - All Inclusive - Adults Only have access to a full-service spa, 7 outdoor pools, and a nightclub. If you drive, put free valet parking to good use. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only aparthotel include a gym, a sauna, and free WiFi in public areas.

Room options

Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

2 Double Beds | Sleeps 3

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

1 King Bed | Sleeps 2

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

2 Double Beds | Sleeps 3

Premium Room, 1 King Bed, Non Smoking, Ocean View

1 King Bed | Sleeps 2

Guest reviews for Live Aqua Beach Resort Cancún - All Inclusive - Adults Only

Everyone (35) Couples (32) Family (30)
5
Everyone

Amazing service provided

By on Jun 23, 2022

5
Family

An overall everything was good. Excellent customer service. Food was excellent special mention to MB Restaurant and its Chef William.

By on Jun 15, 2022

Review comment responded on Jun 15, 2022

Thank you for sharing such wonderful comments about your stay at Live Aqua Cancun. I am happy to read that your experience was more than enjoyable, higlighted by the service that we take such pride on. Rest assured that I will be sharing your comments with all the staff involved, I am sure they will find them very motivating and reassuring. We hope to have you back soon, Regards, Alfredo Santamaria General Manager.

3
Partner Couples

the rooms were just gorgeous, food was not good, seemed like we eating recycled food, drinks were just ok, the check in, was extremely slow, long lines to check in, limited lounge chairs by the pool, too many cabanas

By on May 3, 2022

Review comment responded on May 9, 2022

Thank you very much for taking the time to share with all of us this review, your feedback is very important to us and it is my regret that we were not able to meet your expectations on this occasion. Although many travelers find Live Aqua Cancun to be a great place for romantic and relaxing getaway, with excellent food options and outstanding service, I do understand that the concept of our hotel does not suit your kind of lifestyle. Once again please do accept my apologies and do not hesitate to contact me with any further comments regarding your experience with us. Sincerely, Alfredo Santamaría General Manager.

5
Friends

Best vacation I’ve ever had. Aqua club is a must! You won’t regret it. Aqua lounge, butler service, cleanliness, just great customer service overall.

By on Apr 15, 2022

Review comment responded on Apr 18, 2022

Dear Natasha, thank you very much for your review and for mentioning so many positive elements you have experienced in Live Aqua Cancun. I am pleased to know you enjoyed all aspects of our Resort. We are looking forward to the opportunity to welcome you back! In Laa'kech! Alfredo Santamaria General Manager.

5
Family

This place delivers on all fronts. The service, the food is all top quality. I was there for a special anniversary celebration for others and the resort staff went above and beyond to highlight their special celebration. 10/10 recommend for anyone looking for an all-inclusive that delivers on all fronts.

By on Apr 14, 2022

Review comment responded on Apr 14, 2022

Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are looking forward to welcome you again at Live Aqua Cancun. Warm Greetings, Alfredo Santamaria General Manager.

4
Everyone

By on Feb 21, 2022

3
Family

Most of the food was just okay. One restaurant had really good food. Was disappointed with the sea corner restaurant

By on Feb 7, 2022

Review comment responded on Feb 22, 2022

Dear Levent, thank you very much for taking the time to share your review. I regret that we were not able to fulfill your expectations on this occasion. Your feedback is of great importance to us and will be used to continuously improve our services in order to guarantee our guests complete satisfaction. We sincerely wish for the opportunity to host you in the future and revert this impression. Sincerely, Alfredo Santamaria General Manager.

5
Everyone

By on Feb 6, 2022

5
Partner Couples Friends

The property was amazing. Beauiful view amazing staff.

By on Dec 9, 2021

Review comment responded on Dec 15, 2021

Dear Stephaun, thank you for your preference! It was a pleasure to have been your hosts. Best Regards,

4
Family

Great property but food was hit or miss

By on Dec 4, 2021

Review comment responded on Dec 15, 2021

Dear Sulzhan, thank you very much for choosing us for your vacation. It was a pleasure to have been your hosts. We hope to see you back. Best regards,

Live Aqua Beach Resort Cancún - All Inclusive - Adults Only

Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO 77500
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