We had a great time at live aqua. The resort was clean and the customer service was top notch. Few things to consider tho that after COVID the food choices are limited and the food in the all inclusive option is not as abundant as pre COVID. There is a small environmental daily fee that you have to pay ass soon as you check in so just be aware. Our Butler Carols was very attentive and helped us navigate the resort and make reservations as needed. Would highly recommend for a couple looking for few days of adults only Vacation.
I loved how well housekeeping kept our room clean.
Staff was always super courteous. Food was amazing. Hotel has a spa like feel that made it even a more relaxing vacation.
We had a wonderful time.
First class across the board! Service is outstanding, food, drink, restaurant options are better than anything you’ll find in major US cities. Peace & relaxation are exactly what you’ll get here! If you desire nightlife & shows, go elsewhere. This is truly the adult only, adult day drinking, relaxing resort, with opportunity to be social or completely check out! Visit #5 for us and booking #6 for 2024! BEST little piece of heaven for mature adults 🌴☀️🙏🍹
The staff were kind, accommodating and attentive both before and during our stay.
Very nice resort, staff was very very good, and the food was all delicious.
Pools were nice!!
Everything was amazing! I will plan on visiting this place multiple times!
My 2 brothers and their spouses went to celebrate my husband’s birthday with us, So I choose this particular hotel due to the ratings and adults only resort. We received the worst experience ever. Especially because we went to celebrate my husband’s birthday our stay was the worst experience at this hotel, And his birthday was ruined. We felt discriminated in our own country. The service at the pool and restaurants was the worst. They turn us down at one of the restaurants due to we had beach attire and we saw everyone in shorts and we actually saw a person without a shirt or shoes. At the pool they told us that the pool service was closed and that we need to go to the bar to get our drinks. And so many other bad experiences that I can actually write a book.
This was our 2nd stay at the Live Aqua and we will definitely be back again!
They had a lot of options when it came to food, staff was friendly and helpful and the resort was very clean
Amazing service provided
An overall everything was good. Excellent customer service. Food was excellent special mention to MB Restaurant and its Chef William.
We had a great time at live aqua. The resort was clean and the customer service was top notch. Few things to consider tho that after COVID the food choices are limited and the food in the all inclusive option is not as abundant as pre COVID. There is a small environmental daily fee that you have to pay ass soon as you check in so just be aware. Our Butler Carols was very attentive and helped us navigate the resort and make reservations as needed. Would highly recommend for a couple looking for few days of adults only Vacation.
Thank you for your positive review, Tamer! We're glad to hear that you had a great time at Live Aqua Beach Resort Cancun. We appreciate your feedback regarding the limited food choices and the environmental fee. It's good to know that the customer service was top-notch and that your Butler, Carlos, was attentive and helpful. We hope you had a wonderful adults-only vacation and we look forward to welcoming you back in the future!In laa'kech!Alfredo SantamariaGeneral Manager.
I loved how well housekeeping kept our room clean.
Dear Jesse, thank you so much for your preference!We look forward to seeing you soon,In laa'kech!
Staff was always super courteous. Food was amazing. Hotel has a spa like feel that made it even a more relaxing vacation.
Dear Diana, thank you for sharing such an incredible comments regarding your recent stay with us!We look forward to seeing you very soon,
We had a wonderful time.
Dear Limoor, thank you so much for your preference!We look forward to seeing you soon,
First class across the board! Service is outstanding, food, drink, restaurant options are better than anything you’ll find in major US cities. Peace & relaxation are exactly what you’ll get here! If you desire nightlife & shows, go elsewhere. This is truly the adult only, adult day drinking, relaxing resort, with opportunity to be social or completely check out! Visit #5 for us and booking #6 for 2024! BEST little piece of heaven for mature adults 🌴☀️🙏🍹
Dear Patricia, Thank you for sharing your kind comments with us and for mentioning the elements that made your 5th trip more comfortable such as the beautiful facilities and the great service. We are looking forward to welcoming you back to your home away from home and make every effort to exceed your expectations. Warm Greetings,Alfredo SantamariaGeneral Manager.
The staff were kind, accommodating and attentive both before and during our stay.
Dear Matthew, we are completely honored to read that your visit to Live Aqua Cancun was more than enjoyable and lived up to your expectations.We will be looking forward to your next visit. Sincerely, Alfredo Santamaria General Manager.
Very nice resort, staff was very very good, and the food was all delicious.
Dear Katie, thank you so much for your comments! This is your home and we look forward to seeing you very soon,Sincerely, Alfredo SantamariaGeneral Manager.
Pools were nice!!
Thank you for your preference, Robert! See you soon, In laa'kech!Alfredo SantamariaGeneral Manager.
Dear Kunal, thank you for your preference!In laa'kech!Alfredo SantamariaGeneral Manager.