Cancun Vacation Packages

Room service phone did not work, TVs are outdated and bathroom was clogged Other than that it was okay Loved that it’s very well located

This property is not equipped to handle the amount of people staying here. Peope are running to the pool and beach at 7 a.m. to get lounge chairs bc there are not enough on the property. The dining facilities are not large enough. My party was turned away a few times bc the various reataurants were full or at capacity (only one restaurant takes a reservation which is a scramble to get at 8 a.m. each morning).The room was outdated and needs renovating and new decor. It was hard to get anyone to help with anything. Once, I did connect with someone he/she was nice, polite, and helpful. The hotel is understaffed and needs more lounge chairs and umbrellas.

Very enjoyable stay. Friendly staff, great amenities. A bit difficult for our party of 10 to get early dinner reservations (earliest was 8:30/9ish each night). Food was great though. Would definitely come back.

Staff was fantastic, food was good for an all inclusive, but not a wow factor. Pool heater was under repair, hot water had challenges in the room but staff fixed promptly. Spa was good. Staff was friendly and attentive.