See all properties

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Choose dates to view prices

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Creator video - submitted by Xplore With Erionne
Lobby sitting area
4 bars/lounges, swim-up bar
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪5 min walk‬
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (U)

9.2 out of 10
Wonderful
(192 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Ocean View (U)

9.0 out of 10
Wonderful
(115 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(219 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean Front Elite Club (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite Ocean Front Elite Club (U)

8.8 out of 10
Excellent
(16 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ocean View Elite Club (U)

Minibar, in-room safe, desk, blackout drapes

Suite Ocean View Elite Club (U)

8.4 out of 10
Very good
(5 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front Elite Club (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite Ocean Front Elite Club (M)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ocean View Elite Club (M)

Minibar, in-room safe, desk, blackout drapes

Suite Ocean View Elite Club (M)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (M)

9.6 out of 10
Exceptional
(18 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Sea View (M)

9.8 out of 10
Exceptional
(8 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Vista Mar (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite Vista Mar (M)

9.6 out of 10
Exceptional
(8 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View Elite Club (M)

Room amenity

Junior Suite Ocean View Elite Club (M)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View Elite Club (U)

Room amenity

Junior Suite Ocean View Elite Club (U)

9.0 out of 10
Wonderful
(56 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, B2C-US)

Room amenity

Junior Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (C)

9.0 out of 10
Wonderful
(6 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Elite Club | C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Sea View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Sea View (C)

9.6 out of 10
Exceptional
(4 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (C)

9.2 out of 10
Wonderful
(5 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | C)

Room amenity

Junior Suite, Ocean View (Elite Club | C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Elite Club | C)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club | C)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (L)

7.4 out of 10
Good
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Front Elite Club -L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Front Elite Club -L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Sea View (L)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (L)

10.0 out of 10
Exceptional
(4 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club - L)

Room amenity

Junior Suite, Ocean View (Elite Club - L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Elite Club - L)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club - L)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | E)

Room amenity

Junior Suite, Ocean View (Elite Club | E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club | E)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club | E)

  • 635 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Elite Club | E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Sea View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | B2C-CA)

Room amenity

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Elite Club | B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

You may also like

Ad

Live Aqua Cancun - Adults Only - All-Inclusive

Zona Hotelera
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
9.2 out of 10, Wonderful, 1,984 reviews
$432 nightly
The price is $527
Jun 3 - Jun 4
Total with taxes and fees
Live Aqua Cancun - Adults Only - All-Inclusive

About the neighborhood

Cancun

Located in Zona Hotelera, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is within a 10-minute walk of popular sights such as La Isla Shopping Mall and Hotel Zone Beaches. This 428-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 6 restaurants.

What's nearby

  • Hotel Zone Beaches - 5 min walk - 0.3 miles
  • Marlin Beach - 5 min walk - 0.3 miles
  • Cancun Interactive Aquarium - 5 min walk - 0.3 miles
  • Kukulcan Plaza Shopping Mall - 6 min walk - 0.4 miles
  • La Isla Shopping Mall - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Duna Pool Bar - ‬7 min walk
  • ‪Capuchino Bar - ‬4 min drive
  • ‪mb Restaurant - ‬3 min walk
  • ‪Sea Corner at Live Aqua - ‬5 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Guests of Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have access to a full-service spa, 4 outdoor pools, and a gym. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with concierge services and dry cleaning/laundry. Other amenities at this adults-only property include free WiFi in public areas, coffee/tea in a common area, and a convenience store.
Guests can expect free WiFi and 55-inch flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Balconies, minibars, and ceiling fans are also standard. Housekeeping is available on request.
4 outdoor swimming pools are on site along with a fitness center.
Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Poolside bar
Hotel Riu Palace Las Americas - Adults Only- All Inclusive
Zona Hotelera
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
9.2 out of 10, Wonderful, 5,413 reviews
$311 nightly
The price is $372
May 31 - Jun 1
Total with taxes and fees
Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Riu Latino

Riu Kukulkan Inclusive Cancun

Hotel Riu Palace Kukulkan Adults Only

Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Frequently asked questions

Are there all-inclusive options at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and theme parties.

Is free cancellation available at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What's there to do within easy reach of Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

This property is situated in Zona Hotelera within a 10-minute walk of La Isla Shopping Mall, Hotel Zone Beaches, and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Chac Mool Beach and Forum Beach within a short drive.

Will I be able to park at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yes, self parking is offered for free at the property.

Is there a spa at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Renova is the property's spa and services include body wraps, aromatherapy, and massages.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 4 outdoor pools, 6 restaurants, and a swim-up bar at this property.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive feature a casino on the premises?

No, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Hotel Riu Palace Kukulkan - Adults Only - All Inclusive a good place to stay for couples?

This adults-only property offers plenty of amenities for couples including a beach, 6 restaurants, and 4 outdoor pools.

Are there hot tubs at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

No, but this property does have a steam room.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

No, there aren't connecting guestrooms at this property.

How far is the airport from Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

The closest major airport to Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 13.1 mi away (22 minutes by car).

Can I book a room with a balcony at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive comes with a balcony and some offer ocean views.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3536 out of 4928 reviews
Rating 8 - Good. 788 out of 4928 reviews
Rating 6 - Okay. 341 out of 4928 reviews
Rating 4 - Poor. 112 out of 4928 reviews
Rating 2 - Terrible. 151 out of 4928 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

Talicia

Traveled with group
Disliked: Cleanliness
The overall property is nice and the pool area. The rooms are subpar, air was not working when we arrived and they room smelled like sewage or a moldy wet smell. Depending on who serves you the drinks are watered down. For the food the buffet and steak house and Italian place were only good places. Room service food was disgusting.
Stayed 4 nights in May 2026

6/10 Okay

Maria

Liked: Cleanliness
Stayed 7 nights in Mar 2026

8/10 Good

Virginia

Stayed 4 nights in Feb 2026

10/10 Excellent

David

Stayed 4 nights in Feb 2026

10/10 Excellent

Lisa

Stayed 5 nights in Feb 2026

10/10 Excellent

Iman

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing here! We came for our wedding anniversary and they made sure we had a good time. From the room to the employees, everything was great. The staff really makes sure your entertained constantly (if you want to be) Gio at reception is amazing Johnny at the pool is amazing as well!
Stayed 5 nights in Feb 2026

10/10 Excellent

Zavier

Liked: Cleanliness, property conditions & facilities
Great time had.
Stayed 5 nights in Feb 2026

10/10 Excellent

Gabriella

Perfect! New, clean , staff was so nice and helpful, food was good. We didnt want to leave!!!
Stayed 5 nights in Feb 2026

10/10 Excellent

Cameron

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was incredible, everyone was so friendly and the service was unbelievable no matter where we went
Stayed 4 nights in Feb 2026

6/10 Okay

Nikki

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
While the rooms were clean, modern, bright and spacious, the overall stay was just okay. We had called the resort directly and requested one king bed and the representative said they put that in the notes. I even spoke to Expedia and mentioned I would like a king bed which was also requested at the time of booking. The hotel gave us two double beds saying that we had requested that. We are a couple traveling to spend quality time together so having two separate beds made the experience less for us. We were shocked by how high the ratings and reviews were of this hotel. The food was mediocre and nothing we ate blew our minds. The buffet food was often room temperature and dry as if it’s been sitting out for a long time. The freshness and quality was a hit or miss. The specialty restaurants tasted ok. We have stayed at better Riu locations. Probably won’t be coming back to this one.
Stayed 4 nights in Feb 2026

10/10 Excellent

Randal

Liked: Cleanliness, amenities, property conditions & facilities
The staff were all very friendly and welcoming. The food was great.
Stayed 7 nights in Feb 2026

10/10 Excellent

Ogechi

Liked: Cleanliness, amenities, property conditions & facilities
I stayed at this resort for my solo birthday trip and honestly had a really good experience. The resort is beautiful, clean, and the staff were very accommodating and welcoming the whole time. I felt safe and comfortable traveling alone. The food was decent with good variety, and I liked that most of the restaurants didn’t require strict reservations I was often able to just walk in and eat without any hassle. Overall it was a relaxing and enjoyable stay. I would definitely recommend it, especially if you’re looking for a peaceful getaway or celebrating something special.
Stayed 5 nights in Feb 2026

10/10 Excellent

Olguta

Traveled with group
Liked: Cleanliness, amenities
Everything was spotless..friendly staff, clean rooms, good food and drinks❤️😘
Stayed 8 nights in Feb 2026

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities
Resort was clean and well maintained. Staff was nice. Exceeded my expectations.
Stayed 3 nights in Feb 2026

10/10 Excellent

Hunter

Stayed 2 nights in Jan 2026

10/10 Excellent

Haim

Stayed 7 nights in Jan 2026

10/10 Excellent

vigen

Liked: Cleanliness
Every thing was very good
Stayed 3 nights in Feb 2026

10/10 Excellent

Min Kyoung

Liked: Cleanliness, amenities, property conditions & facilities
Foods was so good!
Stayed 5 nights in Feb 2026

10/10 Excellent

Scarlett

Stayed 3 nights in Feb 2026

8/10 Good

Leonda

Stayed 6 nights in Feb 2026

10/10 Excellent

Lori

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff great , just a nice place
Stayed 6 nights in Feb 2026

10/10 Excellent

Jenna Leigh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Great food. Excellent service. And beach was beautiful.
Stayed 4 nights in Feb 2026

10/10 Excellent

Anisa

Liked: Cleanliness, amenities, property conditions & facilities
I stayed at Riu Palace for three days and four nights to celebrate my birthday, and it was truly a magical experience from beginning to end. From the warm welcome at the front desk to the relaxing spa services and the beautiful birthday celebration at the steakhouse, every detail felt special. The staff was incredibly kind, attentive, and genuinely friendly. As my first solo birthday trip, it exceeded my expectations and made me feel celebrated, cared for, and completely at ease. I would absolutely return.
Stayed 4 nights in Jan 2026

10/10 Excellent

Meghan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful! Staff was so kind and accommodating. Food was fantastic. We found that there was little to no wait if we went right when the specialty restaurants opened. If we went later, there was a wait, but not terrible. They would give you a buzzer and you could go do whatever until it buzzed. Drinks were great! Great dessert choices, especially at the coffee shop for those late night cravings. We found that if you were down by the pools by 10am you could usually find chairs. After that, it becomes harder to find, but if you ask a staff member they will help you out! There was a good mix of ages of people while we were there. We loved the theme parties that we went to at the Caribe! It's definitely an experience! Our room was very nice and housekeeping did a great job keeping it clean, every day! We would definitely come back to this resort! It was a great vibe!
Stayed 7 nights in Jan 2026

10/10 Excellent

Hope Lee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, very clean. Staff was friendly, courteous and very accommodating. Our only complaint was that the bed was harder than we were used to so our backs were hurting by the time we left.
Stayed 3 nights in Feb 2026