Skip to main content
Beginning of main content

Sun Palace Couples Only All Inclusive

4.0 out of 5.0

Recent guest reviews

Beautiful property friendly staff. However they did not help me in anyway to dive they wanted me catch a bus with all my dive gear to dive instead of picking me up to dive . They didn’t help me find other dive operators only promoting their specific company so if you are a diver this is not the place for you. the vacation planner there was not helpful I’ve dove for 15 years and have never been treated like this

Was ok just don’t feel everything was as great as the reviews say it is

The resort isn’t huge. It’s very intimate. While we loved the peace and quite of there not being kids, it was a little tamer than we expected. The night pretty much was over at 12:30 each night. The food was pretty good. No real complaints. The private beach was very relaxing. Not in walking distance to very much, but a short $12 paseo bus ride can get you to the mall area. The best part was the exceptional service. Best I’ve ever experienced.

Nice hotel close to the beach very clean nice people great food

Great food especially dinner. Great little extras all week.

Facilities and staff above and beyond with everything you want. High priced but amazing

We've been to probably 10 or so all-inclusive resorts over the years and this one by far has the best food. Only negative is there is no hot tub on the property. Also a bit of an older crowd, so that's either good or bad depending on your perspective. Additionally, the "resort credits" are just a ploy to get you to spend more money in my opinion (only limited $ can be used at different places and you're charged a 16% cash fee for using the credits). Overall, great resort!

We had an amazing week at sun palace! The staff was amazing each and every staff member was courteous and always there to get us whatever we needed. Great food all week. Would love to see change up of buffer selections through the week, it was some of the same things all week...it was good but would be nice for variety during 7 day stay. We upgrade to concierge which was a beautiful room. Loved the romantic dinner on the beach. Sea turtles on the beach at night was awesome to see. Would definitely recommend staying here and will stay again in future. Palace resorts has never disappointed us. Love being able to visit all the other palace properties during our stay.

From the moment we arrived, we were treated like royalty. Always greeted with friendly, smiling faces we didn't want to leave and can't wait to return!

Very enjoyable. Would recommend to friends and family.

This is a nice quiet hotel. It has great amenities but the best part is the staff, they are very professional, helpful and outright nice.

Wife and I were victims of the Delta fiasco earlier in April. This all inclusive resort was not our original destination, but we had to scramble at the last minute and we thought we'd give Sun Palace a try. We tried it and unfortunately will not be going back. When you first check in you're given a wrist band (various colors depending on your status) which made me feel like a kid at a water park or something. I assume they have to "band" everyone's wrist due to all of the hotels up and down the beach in order to fend off non-resort patrons. After being "banded" we then had to sit for a good hour or more with a Palace Vacation Planner. Last thing we wanted to do after a day of travelling was listen to someone offer all the various off-site trips that cost extra money (resort credit business model). This was not a hard sell, so we patiently listened and politely declined their offers. Staff at the four restaurants were very friendly and the drink service at the pool/beach was very good. Breakfast and lunch buffets were just okay and we enjoyed the snack bar by the pool more than the lunch buffet. We found it strange that the resort was only at 30% capacity, especially for this time of the year. Needless to say, the Hotel Zone is not for us and we will stick with our resort nestled in the jungle within the Riviera Maya area.

Great time. Need to work on AC in the rooms. Not working 2 out of 7 days. Other wise the best vacation. Staff great food and drinks great.

I have visited this resort three times 2012,2014, and this year 2017. I have always had an excellent stay. The servic in the resort restaurants for some reason has deteriated, plan on waiting a long time.

This was a great experience. Booked this trip to celebrate my husband & brother inlaw 60th Birthday. Staff, food and service was excellent. This is our 3rd trip to a Palace Resort and will be back.

As soon as you walk in the door people are hounding you to go to their timeshare presentation. We expressed that we just wanted to get to our room and settle in as we had been traveling all day. Since we didn't book any trips right away using our resort credits or agree to go to the time share presentation, they began calling us the next morning hounding us again regarding this. We ended up not using any resort credits as we found better trips on our own. Also, their beach is split into three different areas, diamond members, VIP members and everyone else. They don't tell you this until you sit in one of the areas that you don't belong, then they make you feel bad that you are in the wrong area and make you move. Also every thing from drinks to food was very strong tasting as lime. The hotel was clean but could use some updating. The staff for the most part was friendly. Also the buffet for dinner was anything but casual dress.

We enjoyed ourselves immensely! The food in all restaurant and by the pool was very well prepared and very delicious ! Sun palace staff service was outstanding. They are very friendly,professional and constantly attend to all your needs , excellence job ! Yes I would highly recommended Sun Palace.

Fun, staff Make it really fun Spa was little bit overrated but I did it 3 times

Blvd Kukulcan Km 20 Hotel Zone Cancun QROO

Hotel highlights

  • Close to Delfines Beach and El Rey Ruins
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Zona Hotelera, Sun Palace Couples Only All Inclusive is within a mile (2 km) of popular sights such as Delfines Beach and El Rey Ruins. This 252-room, 4-star property has 2 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Start your day off right with a free full breakfast, served each morning from 7 AM to 11:30 AM. There are multiple options for onsite dining with 4 restaurants, including La Tratto, which specializes in Italian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. The bathroom offers a jetted tub, hair dryers, and free toiletries. Other standard amenities include free minibar items, a balcony, and a coffee maker.


Property features

Guests of Sun Palace Couples Only All Inclusive have access to a full-service spa, 2 outdoor pools, and an indoor pool. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a fitness center, a spa tub, and a sauna.

Room options

Club Room, 1 King Bed, Concierge Service

King 1 | Sleeps 2

Deluxe Room, Jetted Tub, Ocean View

King 1 | Sleeps 2

Junior Suite, 1 King Bed, Jetted Tub

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Jetted Tub, Resort View

King 1 | Sleeps 2

Guest reviews for Sun Palace Couples Only All Inclusive

Everyone (21) Couples (341) Family (5) Friends (3) Other (1)
4
Families

Beautiful property friendly staff. However they did not help me in anyway to dive they wanted me catch a bus with all my dive gear to dive instead of picking me up to dive . They didn’t help me find other dive operators only promoting their specific company so if you are a diver this is not the place for you. the vacation planner there was not helpful I’ve dove for 15 years and have never been treated like this

By on Mar 17, 2019

Review comment responded on Mar 20, 2019

Thank you so much for your kind words,all our staff is always committed to deliver the best service, therefore, we would like to follow up with the departments of the areas that we certainly need to improve and also to take a further look to the follow up provided to you. Please be sure that your satisfaction is our main goal.

3
Everyone

Was ok just don’t feel everything was as great as the reviews say it is

By on Nov 30, 2018

Review comment responded on Nov 30, 2018

We really regret your perception of the Resort, we hope to have the opportunity to change this.

5
Everyone

By on Nov 27, 2018

Review comment responded on Nov 30, 2018

Thank you so much for the amazing rating, we look forward to the opportunity of hosting you once more.

5
Everyone

By on Nov 24, 2018

Review comment responded on Nov 26, 2018

Dear Guest, Thank you for the amazing rating, we hope to have the opportunity of hosting you once more!

4

very intimate stay

Everyone

The resort isn’t huge. It’s very intimate. While we loved the peace and quite of there not being kids, it was a little tamer than we expected. The night pretty much was over at 12:30 each night. The food was pretty good. No real complaints. The private beach was very relaxing. Not in walking distance to very much, but a short $12 paseo bus ride can get you to the mall area. The best part was the exceptional service. Best I’ve ever experienced.

By on Aug 6, 2018

Review comment responded on Aug 27, 2018

Dear Guest, We appreciate your kind feedback and preference in Sun Palace, thank you so much for choosing us and thank you for taking the time to write your review. We hope to have the opportunity to host you again soon and continue to exceed all of your expectations at Sun Palace. All the best, Sun Palace Cancun

5
Everyone

Nice hotel close to the beach very clean nice people great food

By on May 15, 2018

Review comment responded on Dec 12, 2018

Dear Guest, Thank you so much for choosing Sun Palace and also for sharing your very kind comments with us. We are pleased to learn you had such great time at Sun Palace and hope to have the chance to serve you again soon. Cordially, Sun Palace Cancun

5
Everyone

Great food especially dinner. Great little extras all week.

By on Apr 22, 2018

Review comment responded on Apr 23, 2018

Dear Guest, Thank you for choosing Sun Palace Cancun. Your satisfaction is our most important goal, we are pleased to know Sun Palace has surpassed all of your expectations. We look forward to your next visit once again soon. Best regards, Sun Palace Cancun

5

little slice of heaven

Everyone

Facilities and staff above and beyond with everything you want. High priced but amazing

By , from iowa on Feb 22, 2018

Review comment responded on Feb 22, 2018

Dear Greg, First and foremost, thank you so much for choosing us. We are pleased to know about your recent experience and hope to be honored with your visit once again soon. We remain at your service.

5

great food but no hot tub

Everyone

We've been to probably 10 or so all-inclusive resorts over the years and this one by far has the best food. Only negative is there is no hot tub on the property. Also a bit of an older crowd, so that's either good or bad depending on your perspective. Additionally, the "resort credits" are just a ploy to get you to spend more money in my opinion (only limited $ can be used at different places and you're charged a 16% cash fee for using the credits). Overall, great resort!

By , from Indianapolis on Feb 17, 2018

Review comment responded on Feb 17, 2018

Dear Julie, Thank you so much for sharing your comments with us, we are grateful to know you had such positive experience. Please rest assured all of your feedback will be shared with management for a proper follow-up. Thank you for choosing us, we look forward to your next visit soon. Best regards, Sun Palace Cancun

5

great week even with tropical storm

Everyone

We had an amazing week at sun palace! The staff was amazing each and every staff member was courteous and always there to get us whatever we needed. Great food all week. Would love to see change up of buffer selections through the week, it was some of the same things all week...it was good but would be nice for variety during 7 day stay. We upgrade to concierge which was a beautiful room. Loved the romantic dinner on the beach. Sea turtles on the beach at night was awesome to see. Would definitely recommend staying here and will stay again in future. Palace resorts has never disappointed us. Love being able to visit all the other palace properties during our stay.

By on Aug 13, 2017

Review comment responded on Aug 15, 2017

Dear Guest, Thank you so much for sharing your comments with us. We are happy to know Sun Palace surpassed your expectations, it is our commitment to keep improving everyday, always looking forward to surpass all of your expectations and make of your next stay a unique and refreshing experience. We appreciate your confidence, please come back soon! Best regards, Sun Palace Cancun

Sun Palace Couples Only All Inclusive

Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO 77500