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Recent guest reviews

Everyone was friendly. The resort is beautiful. All the restaurants were amazing and tasty. Peaceful. Highly recommend

I absolutely loved the service of each employee that my husband and I encountered throughout our stay. Very helpful, welcoming and friendly.

Exceptional service, great food and beautiful beach

excellent attention to details even on the smallest level, very friendly stuff, clean, cozy, beautiful

My wife and I really enjoyed the fact that it was a couples only resort. Nothing against kids as we have two of our own, but it was nice to be just the two of us. Plus you have access to the other Palace resorts and so if you feel like checking out those you are able to. It's a little of a quieter resort and so if you are looking more for a party atmosphere this is probably not the right choice. But like I mentioned before you have access to other resorts that may be a little more festive in the evenings if that's your preference. There was nothing that we disliked.

Beautiful property friendly staff. However they did not help me in anyway to dive they wanted me catch a bus with all my dive gear to dive instead of picking me up to dive . They didn’t help me find other dive operators only promoting their specific company so if you are a diver this is not the place for you. the vacation planner there was not helpful I’ve dove for 15 years and have never been treated like this

Was ok just don’t feel everything was as great as the reviews say it is

The resort isn’t huge. It’s very intimate. While we loved the peace and quite of there not being kids, it was a little tamer than we expected. The night pretty much was over at 12:30 each night. The food was pretty good. No real complaints. The private beach was very relaxing. Not in walking distance to very much, but a short $12 paseo bus ride can get you to the mall area. The best part was the exceptional service. Best I’ve ever experienced.

Nice hotel close to the beach very clean nice people great food

Great food especially dinner. Great little extras all week.

Facilities and staff above and beyond with everything you want. High priced but amazing

We've been to probably 10 or so all-inclusive resorts over the years and this one by far has the best food. Only negative is there is no hot tub on the property. Also a bit of an older crowd, so that's either good or bad depending on your perspective. Additionally, the "resort credits" are just a ploy to get you to spend more money in my opinion (only limited $ can be used at different places and you're charged a 16% cash fee for using the credits). Overall, great resort!

We had an amazing week at sun palace! The staff was amazing each and every staff member was courteous and always there to get us whatever we needed. Great food all week. Would love to see change up of buffer selections through the week, it was some of the same things all week...it was good but would be nice for variety during 7 day stay. We upgrade to concierge which was a beautiful room. Loved the romantic dinner on the beach. Sea turtles on the beach at night was awesome to see. Would definitely recommend staying here and will stay again in future. Palace resorts has never disappointed us. Love being able to visit all the other palace properties during our stay.

From the moment we arrived, we were treated like royalty. Always greeted with friendly, smiling faces we didn't want to leave and can't wait to return!

Very enjoyable. Would recommend to friends and family.

This is a nice quiet hotel. It has great amenities but the best part is the staff, they are very professional, helpful and outright nice.

Blvd Kukulcan Km 20 Hotel Zone Cancun QROO

Hotel highlights

  • Close to El Rey Ruins and Delfines Beach
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Zona Hotelera, Sun Palace Couples Only All Inclusive is within a mile (2 km) of popular sights such as El Rey Ruins and Delfines Beach. This 247-room, 4-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Start your day off right with a free full breakfast, served each morning from 7 AM to 11:30 AM. There are ample dining options with 4 onsite restaurants, including La Tratto, which specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Sun Palace Couples Only All Inclusive's 247 rooms provide free minibar items, balconies, and coffee makers. Guests can expect to find free WiFi and Smart TVs with satellite channels. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

Guests of Sun Palace Couples Only All Inclusive have access to a full-service spa, 3 outdoor pools, and a fitness center. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a spa tub, a sauna, and free WiFi in public areas.

Room options

Junior Suite Ocean View, Flex cancellation options

1 King Bed | Sleeps 2

Honeymoon Suite, Flex cancellation options

1 King Bed | Sleeps 2

Deluxe Room Ocean View, Flex cancellation options

1 King Bed | Sleeps 2

Governador Suite, Flex cancellation options

1 King Bed | Sleeps 2

Guest reviews for Sun Palace Couples Only All Inclusive

Everyone (23) Couples (24) Family (2)
5
Everyone

By on Jul 17, 2021

Review comment responded on Jul 27, 2021

Thank you very much for staying at Sun Palace! We apreciate your trust in us and remain at your service.

5
Partner Couples

Everyone was friendly. The resort is beautiful. All the restaurants were amazing and tasty. Peaceful. Highly recommend

By on Jul 14, 2021

Review comment responded on Jul 14, 2021

Dear guest, Thank you very much for sharing your comments with us. We feel very happy to learn that we were able to meet and exceed your expectations with the food offerings, facilities and warm service of our amazing staff. Best regards.

4
Everyone

By on Jul 9, 2021

Review comment responded on Jul 20, 2021

Dear guest, Thank you for choosing Sun Palace as your holiday destination. We hope to continue making memorable experiences for you in the future. Kind regards!

5
Partner Couples

I absolutely loved the service of each employee that my husband and I encountered throughout our stay. Very helpful, welcoming and friendly.

By on Jul 8, 2021

Review comment responded on Jul 14, 2021

Dear guest, Thank you for choosing Sun Palace as your holiday destination, it is great to learn that you were specially pleased with our facilities but mostly the amazing service of our staff We look forward to welcoming you again soon!

5
Partner Couples

Exceptional service, great food and beautiful beach

By on Jun 3, 2021

Review comment responded on Jun 3, 2021

Dear guest, Thank yoU for choosing us as your holiday destination, we are very happy to read that during your stay we met your expectations with our delicious food offerings, and amazing staff. We appreciate your feedback and we hope to welcome you back soon!

5
Partner Couples

excellent attention to details even on the smallest level, very friendly stuff, clean, cozy, beautiful

By , from Brooklyn NY on Jan 2, 2021

Review comment responded on Jan 2, 2021

Dear Vlad, We are honored and delighted to receive such an amazing review from your last visit to our resort, we are thrilled to read that you had an excellent and memorable getaway with us, look forward to welcoming you back!

5
Family

My wife and I really enjoyed the fact that it was a couples only resort. Nothing against kids as we have two of our own, but it was nice to be just the two of us. Plus you have access to the other Palace resorts and so if you feel like checking out those you are able to. It's a little of a quieter resort and so if you are looking more for a party atmosphere this is probably not the right choice. But like I mentioned before you have access to other resorts that may be a little more festive in the evenings if that's your preference. There was nothing that we disliked.

By , from Fertile, MN on Mar 11, 2020

Review comment responded on Mar 12, 2020

Dear Peter, We are pleased to know you had a truly enjoyable experience at Sun Palace. We are delighted to have met your expectations and to know you enjoyed our calm and relaxed atmosphere. We look forward to welcoming you back soon. Warm regards.

4
Family

Beautiful property friendly staff. However they did not help me in anyway to dive they wanted me catch a bus with all my dive gear to dive instead of picking me up to dive . They didn’t help me find other dive operators only promoting their specific company so if you are a diver this is not the place for you. the vacation planner there was not helpful I’ve dove for 15 years and have never been treated like this

By on Mar 17, 2019

Review comment responded on Mar 20, 2019

Thank you so much for your kind words,all our staff is always committed to deliver the best service, therefore, we would like to follow up with the departments of the areas that we certainly need to improve and also to take a further look to the follow up provided to you. Please be sure that your satisfaction is our main goal.

3
Everyone

Was ok just don’t feel everything was as great as the reviews say it is

By on Nov 30, 2018

Review comment responded on Nov 30, 2018

We really regret your perception of the Resort, we hope to have the opportunity to change this.

5
Everyone

By on Nov 27, 2018

Review comment responded on Nov 30, 2018

Thank you so much for the amazing rating, we look forward to the opportunity of hosting you once more.

Sun Palace Couples Only All Inclusive

Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO 77500
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