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Sun Palace Couples Only All Inclusive

4.0 out of 5.0

Recent guest reviews

Great food especially dinner. Great little extras all week.

Facilities and staff above and beyond with everything you want. High priced but amazing

We've been to probably 10 or so all-inclusive resorts over the years and this one by far has the best food. Only negative is there is no hot tub on the property. Also a bit of an older crowd, so that's either good or bad depending on your perspective. Additionally, the "resort credits" are just a ploy to get you to spend more money in my opinion (only limited $ can be used at different places and you're charged a 16% cash fee for using the credits). Overall, great resort!

We had an amazing week at sun palace! The staff was amazing each and every staff member was courteous and always there to get us whatever we needed. Great food all week. Would love to see change up of buffer selections through the week, it was some of the same things all week...it was good but would be nice for variety during 7 day stay. We upgrade to concierge which was a beautiful room. Loved the romantic dinner on the beach. Sea turtles on the beach at night was awesome to see. Would definitely recommend staying here and will stay again in future. Palace resorts has never disappointed us. Love being able to visit all the other palace properties during our stay.

From the moment we arrived, we were treated like royalty. Always greeted with friendly, smiling faces we didn't want to leave and can't wait to return!

Very enjoyable. Would recommend to friends and family.

This is a nice quiet hotel. It has great amenities but the best part is the staff, they are very professional, helpful and outright nice.

Wife and I were victims of the Delta fiasco earlier in April. This all inclusive resort was not our original destination, but we had to scramble at the last minute and we thought we'd give Sun Palace a try. We tried it and unfortunately will not be going back. When you first check in you're given a wrist band (various colors depending on your status) which made me feel like a kid at a water park or something. I assume they have to "band" everyone's wrist due to all of the hotels up and down the beach in order to fend off non-resort patrons. After being "banded" we then had to sit for a good hour or more with a Palace Vacation Planner. Last thing we wanted to do after a day of travelling was listen to someone offer all the various off-site trips that cost extra money (resort credit business model). This was not a hard sell, so we patiently listened and politely declined their offers. Staff at the four restaurants were very friendly and the drink service at the pool/beach was very good. Breakfast and lunch buffets were just okay and we enjoyed the snack bar by the pool more than the lunch buffet. We found it strange that the resort was only at 30% capacity, especially for this time of the year. Needless to say, the Hotel Zone is not for us and we will stick with our resort nestled in the jungle within the Riviera Maya area.

Great time. Need to work on AC in the rooms. Not working 2 out of 7 days. Other wise the best vacation. Staff great food and drinks great.

I have visited this resort three times 2012,2014, and this year 2017. I have always had an excellent stay. The servic in the resort restaurants for some reason has deteriated, plan on waiting a long time.

This was a great experience. Booked this trip to celebrate my husband & brother inlaw 60th Birthday. Staff, food and service was excellent. This is our 3rd trip to a Palace Resort and will be back.

As soon as you walk in the door people are hounding you to go to their timeshare presentation. We expressed that we just wanted to get to our room and settle in as we had been traveling all day. Since we didn't book any trips right away using our resort credits or agree to go to the time share presentation, they began calling us the next morning hounding us again regarding this. We ended up not using any resort credits as we found better trips on our own. Also, their beach is split into three different areas, diamond members, VIP members and everyone else. They don't tell you this until you sit in one of the areas that you don't belong, then they make you feel bad that you are in the wrong area and make you move. Also every thing from drinks to food was very strong tasting as lime. The hotel was clean but could use some updating. The staff for the most part was friendly. Also the buffet for dinner was anything but casual dress.

We enjoyed ourselves immensely! The food in all restaurant and by the pool was very well prepared and very delicious ! Sun palace staff service was outstanding. They are very friendly,professional and constantly attend to all your needs , excellence job ! Yes I would highly recommended Sun Palace.

Fun, staff Make it really fun Spa was little bit overrated but I did it 3 times

Amazing view. Amazing hotel. Junior suite had an amazing view. Representative were friendly. Only disadvantage was there was no shuttle besides the bus coming twice within the day. Had to pay all the time for cab service to go to the sister hotels

Hotel is right next to the beach, beach was very nice. The hotel it's self is a bit run down and the food overall was below par. Our room leaked from ceiling due to jacuzzi in room above, but they relocated us. We were expecting more since we paid for concierge level room. Bed was terrible and not many channels on tv..and since weather is rainy sometimes not much else to do but tv. Beach was great but we won't be returning to sun palace.

It was my first time in Cancun and it was amazing.

Sun Palace is our Go To Cancun Resort Destination. We have stayed there at least 7 Times. The resort is constantly improving and innovating. It's the small details that make a Big difference to us. Room updates include: Fancy padded floor mats (Deluxe) for each side of the bed. Long Soft Premium 4ft. Brand new pillows. New flat screen TV's ( Did not watch TV due to having Too Much Fun with folks from all around the world). New Espresso machines (high end). The Chef's for all restaurants have innovated and improved and the food is superb, I also witnessed the creation of special Vegetarian Rice pasta dishes for folks from Australia that was reported to be Fantastic. Yes, you can get a fancier resort room in Cancun, but the Food & Service at the Sun Palace Blows Away the competition. They have upgraded the High pressure triple water filtration to an even higher standard for the resort. If a couple really knew the true costs that the resort pays monthly to keep the Lights On, then you would realize the great bargain you are receiving.

Hotel and staff were great, but the food was hit and miss. Both my daughter and myself got very ill from things we ate, and wasted most of our trip in bed. Staff was wonderful and did a very professional job. But, we had a terrible time being so ill.

Great stay, grounds are clean. Staff was amazing as always!

Blvd Kukulcan Km 20 Hotel Zone Cancun QROO

Hotel highlights

  • Close to El Rey Ruins and Delfines Beach
  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Hotel Zone, Sun Palace Couples Only All Inclusive is within a mile (2 km) of popular sights such as El Rey Ruins and Delfines Beach. This 252-room, 4-star resort has 2 outdoor pools along with a full-service spa and 4 restaurants. On the beach, the resort is also close to Maya Cancun Museum and Aquaworld.


Dining

Free hot/cold buffet breakfast is included with your stay. There are multiple options for onsite dining with 4 restaurants, including La Tratto, which specializes in Italian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Sun Palace Couples Only All Inclusive's 252 air-conditioned rooms provide free minibar items, balconies, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include free local calls, free bottled water, and safes.


Property features

Guests of Sun Palace Couples Only All Inclusive have access to a full-service spa, 2 outdoor pools, and an indoor pool. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a fitness center, a spa tub, and a sauna.

Guest reviews for Sun Palace Couples Only All Inclusive

Everyone (16) Couples (341) Family (4) Friends (3) Other (1)
5
Everyone

Great food especially dinner. Great little extras all week.

By on Apr 22, 2018

Review comment responded on Apr 23, 2018

Dear Guest, Thank you for choosing Sun Palace Cancun. Your satisfaction is our most important goal, we are pleased to know Sun Palace has surpassed all of your expectations. We look forward to your next visit once again soon. Best regards, Sun Palace Cancun

5

little slice of heaven

Everyone

Facilities and staff above and beyond with everything you want. High priced but amazing

By , from iowa on Feb 22, 2018

Review comment responded on Feb 22, 2018

Dear Greg, First and foremost, thank you so much for choosing us. We are pleased to know about your recent experience and hope to be honored with your visit once again soon. We remain at your service.

5

great food but no hot tub

Everyone

We've been to probably 10 or so all-inclusive resorts over the years and this one by far has the best food. Only negative is there is no hot tub on the property. Also a bit of an older crowd, so that's either good or bad depending on your perspective. Additionally, the "resort credits" are just a ploy to get you to spend more money in my opinion (only limited $ can be used at different places and you're charged a 16% cash fee for using the credits). Overall, great resort!

By , from Indianapolis on Feb 17, 2018

Review comment responded on Feb 17, 2018

Dear Julie, Thank you so much for sharing your comments with us, we are grateful to know you had such positive experience. Please rest assured all of your feedback will be shared with management for a proper follow-up. Thank you for choosing us, we look forward to your next visit soon. Best regards, Sun Palace Cancun

5

great week even with tropical storm

Everyone

We had an amazing week at sun palace! The staff was amazing each and every staff member was courteous and always there to get us whatever we needed. Great food all week. Would love to see change up of buffer selections through the week, it was some of the same things all week...it was good but would be nice for variety during 7 day stay. We upgrade to concierge which was a beautiful room. Loved the romantic dinner on the beach. Sea turtles on the beach at night was awesome to see. Would definitely recommend staying here and will stay again in future. Palace resorts has never disappointed us. Love being able to visit all the other palace properties during our stay.

By on Aug 13, 2017

Review comment responded on Aug 15, 2017

Dear Guest, Thank you so much for sharing your comments with us. We are happy to know Sun Palace surpassed your expectations, it is our commitment to keep improving everyday, always looking forward to surpass all of your expectations and make of your next stay a unique and refreshing experience. We appreciate your confidence, please come back soon! Best regards, Sun Palace Cancun

5

a true palace

Everyone

From the moment we arrived, we were treated like royalty. Always greeted with friendly, smiling faces we didn't want to leave and can't wait to return!

By , from Fort Worth, TX on Aug 11, 2017

Review comment responded on Aug 14, 2017

Dear Rob, Thank you so much for sharing your kind comments with us. It is a pleasure for us to know you had such wonderful experience at Sun Palace. We look forward to your next visit for another incredible vacation experience. Best regards, Sun Palace Cancun

4
Everyone

Very enjoyable. Would recommend to friends and family.

By on Jul 13, 2017

Review comment responded on Jul 15, 2017

Thank you so much for choosing us and recommending us. Making our guests happy motivates us to keep working harder and always look forward to surpass all of your expectations. We hope to see you around once again soon! Best regards, Sun Palace Cancun

4

quiet, comfortable hotel

Everyone

This is a nice quiet hotel. It has great amenities but the best part is the staff, they are very professional, helpful and outright nice.

By on Jul 7, 2017

Review comment responded on Jul 12, 2017

Dear Guest, Your satisfaction is the most important for us, thank you so much for choosing us, it is always a pleasure to be your host. Please come back soon! Best regards, Sun Palace Cancun

2

mediocre vacation spot

Couples

Wife and I were victims of the Delta fiasco earlier in April. This all inclusive resort was not our original destination, but we had to scramble at the last minute and we thought we'd give Sun Palace a try. We tried it and unfortunately will not be going back. When you first check in you're given a wrist band (various colors depending on your status) which made me feel like a kid at a water park or something. I assume they have to "band" everyone's wrist due to all of the hotels up and down the beach in order to fend off non-resort patrons. After being "banded" we then had to sit for a good hour or more with a Palace Vacation Planner. Last thing we wanted to do after a day of travelling was listen to someone offer all the various off-site trips that cost extra money (resort credit business model). This was not a hard sell, so we patiently listened and politely declined their offers. Staff at the four restaurants were very friendly and the drink service at the pool/beach was very good. Breakfast and lunch buffets were just okay and we enjoyed the snack bar by the pool more than the lunch buffet. We found it strange that the resort was only at 30% capacity, especially for this time of the year. Needless to say, the Hotel Zone is not for us and we will stick with our resort nestled in the jungle within the Riviera Maya area.

By , from Madison, WI on Apr 20, 2017

Review comment responded on Apr 21, 2017

Dear PaulWisco, First and foremost, thank you for staying at Sun Palace. It is with great concern we read your review as of course this is not the kind of experience we strive to provide for our guests.We are truly sorry for your perception of our services. Please rest assured all of your comments have been forwarded to management for a proper follow up. We always try to take the best from negative feedback and learn to improve, since your comments offer us a point of view from your perspective which allow us to focus our attention on the things we could improve to guarantee our guests satisfaction, which is of course the most important for us. Once again, we sincerely apologize for the unpleasant experience, we are continuously working on improvements to meet all of your expectations during your stay. Hopefully you will give us a second chance to redeem ourselves and change your perception in the future. Best regards, Sun Palace Cancun

5

nice hotel on the beach.

Everyone

Great time. Need to work on AC in the rooms. Not working 2 out of 7 days. Other wise the best vacation. Staff great food and drinks great.

By on Mar 14, 2017

Review comment responded on Mar 16, 2017

Dear Guest, Thank you so much for your kind review. We're happy to know you had an enjoyable stay. We will address the issue about the AC as we were not aware of this, thank you so much for pointing that out! Please come back soon, it is always a pleasure to be your host at Sun Palace. Kind regards, Sun Palace Team Cancun

4

almost a five

Everyone

I have visited this resort three times 2012,2014, and this year 2017. I have always had an excellent stay. The servic in the resort restaurants for some reason has deteriated, plan on waiting a long time.

By , from Florida on Feb 17, 2017

Review comment responded on Feb 21, 2017

Dear Frank, Thank you very much for your comments. It is with great concern we read your review due to your comments about the restaurants quality. Please rest assured we will address this directly with management to make sure proper measures are taken. Sorry to the inconveniences and of course, thank you for staying so positive. Kind regards, Sun Palace Cancun