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VIP Room Upgrades & More

Located in Hotel Zone, Sun Palace Couples Only All Inclusive is within a mile (2 km) of popular sights such as El Rey Ruins and Delfines Beach. This 252-room, 4-star resort has 2 outdoor pools along with a full-service spa and 4 restaurants. On the beach, the resort is also close to Maya Cancun Museum and Aquaworld.

Dining

Start your day off right with a free hot/cold buffet breakfast. There are multiple options for onsite dining with 4 restaurants, including La Tratto, which specializes in Italian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.

Rooms

Sun Palace Couples Only All Inclusive's 252 air-conditioned rooms provide free minibar items, balconies, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include free local calls, free bottled water, and safes.

Property features

Guests of Sun Palace Couples Only All Inclusive have access to a full-service spa, 2 outdoor pools, and an indoor pool. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a fitness center, a spa tub, and a sauna.

Highlights

  • Close to El Rey Ruins and Delfines Beach
  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Hotel Amenities

Exclusive Amenities This VIP Access hotel offers an exclusive amenity just for platinum and gold members. Amenities vary from property to property, and might include free breakfast, complimentary drinks or parking, spa or dining credits, free wi-fi, and more.

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service

Not included

  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Sun Palace Couples Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Sun Palace Couples Only All Inclusive features an indoor pool and an outdoor pool. Dining is available at one of the resort's 3 restaurants. Guests can unwind with a drink at one of the resort's bars, which include a swim-up bar, a poolside bar, and a bar/lounge. A complimentary breakfast is offered. Public areas are equipped with complimentary high-speed wired and wireless Internet access.

This 4-star property offers access to a business center. This all-inclusive resort also offers a fitness center, a spa tub, and a sauna. Guests can use the outdoor pool at a partner hotel. Complimentary self parking is available on site.

  • Number of buildings/towers - 9 
  • Indoor pool 
  • Spa tub 
  • Steam room 
  • Sauna 
  • Conference space 
  • Total number of rooms - 252 
  • Express check-in 
  • Porter/bellhop 
  • Express check-out 
  • Multilingual staff 
  • 24-hour front desk 
  • Number of floors - 8 
  • Gift shops or newsstand 
  • Shopping on site 
  • Hair salon 
  • ATM/banking 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Number of bars/lounges - 3 
  • Number of poolside bars - 2 
  • Coffee shop or café 
  • Concierge services 
  • Fitness facilities 
  • Number of outdoor pools - 2 
  • Designated smoking areas (fines apply) 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Terrace 
  • Luggage storage 
  • Free self parking 
  • Business center 
  • Swim-up bar 
  • Free breakfast 
  • Full-service spa 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Spa treatment room(s) 
  • Number of restaurants - 4 

Family Friendly Amenities

  • Outdoor pools  
  • Indoor pool  
  • Free Wi-Fi  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking

Room Amenities

  • Premium TV channels 
  • Balcony 
  • Room service (24 hours) 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Blackout drapes/curtains 
  • Free local calls 
  • Coffee/tea maker 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Separate bathtub and shower 
  • Jetted bathtub 
  • Flat-panel TV 
  • Iron/ironing board 
  • In-room safe 
  • Satellite TV service 
  • Daily housekeeping 
  • Free WiFi 

Where to Eat

Guests are offered a complimentary hot/cold buffet breakfast.

Sun Palace Couples Only All Inclusive has 3 restaurants on site.

24-hour room service is available.

Entertainment

Nightly entertainment

Daily activities

•3 Infinity pools

Indoor pool with 2 Jacuzzis

Non-motorized water sports at the Wet 'n Wild marina

•Spa facilities

Table games

Fitness center

Swim-up bar

Nearby Things to Do

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club, a sauna, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Personal motorized watercraft on site 
  • Scuba diving nearby 
  • Windsurfing nearby 
  • Parasailing nearby 
  • Fitness classes on site 

Spa Services

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at Midnight

Check-in time starts at 3 PM

Special check-in instructions:

Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the discounted rate and benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is Noon

Payment types

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No cribs (infant beds) available

Hotel Name

  • All Inclusive Sun
  • Sun Couples
  • Sun Palace Couples
  • Sun Palace Couples Only
  • Sun Palace Couples Only All Inclusive
  • Sun Palace Couples Only All Inclusive Cancun
  • Sun Palace Couples Only Cancun
  • Sun Palace Couples All Inclusive Cancun
  • Sun Palace Couples All Inclusive
  • Sun Palace Couples Cancun

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • Sun Palace Couples Only All Inclusive is listed in the 2012 Condé Nast Traveler Gold List of the world's best places to stay.

Up to USD 2500 Resort Credit Promotion

Book a minimum 3-night stay for travel now - December 23, 2016 and receive a resort credit valid towards select resort services and amenities, including golf, spa, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay:

  • USD 500 resort credit with a 3-night stay
  • USD 750 resort credit with a 4-night stay
  • USD 1500 resort credit with a 5-8 night stay
  • USD 2000 resort credit with a 9-11 night stay
  • USD 2500 resort credit with a 12-night minimum stay
Valid for all room/rate categories. Credit applied to guest's final bill at check-out. One credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services, products, are subject to availability. Golf credit is valid for resorts in Cancun and Riviera Maya. Resort credit for scuba diving at Cozumel Palace is valid for certified and non-certified divers and beginners. Unused credits valid for up to 1 year from the check-out date and is transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2016. When using resort credit for My Palace Memories, Resort Credit Shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Resort credit cannot be redeemed for cash. No refunds for any unused portion of credit. Offer is subject to change. Other restrictions may apply.

Complimentary Honeymoon Offer

Book a 3-night minimum stay in any room and rate category and contact the property after booking using the information on the reservation confirmation received after booking to receive the following benefits:

  • Mini honeymoon cake
  • Bottle of sparkling wine
  • Complimentary honeymoon dinner at select restaurants
  • 2 honeymoon t-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turndown service
  • Honeymoon desk
  • Late check-out until 6 PM (subject to request and availability)
Proof of marriage required at check-in; marriage date must be less than 1 year prior to arrival. Upon arrival, guests will be directed to the Honeymoon Desk to make arrangements. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Unlimited Phone Calls Promotion

All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will include the following:

  • Access to the facilities and restaurants at the resort’s sister properties, including:
    • Beach Palace Resort All Inclusive
    • Isla Mujeres Palace All Inclusive Resort
    • Moon Palace Golf & Spa Resort All Inclusive
    • Playacar Palace All Inclusive
    • Cozumel Palace All Inclusive
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.


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