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Sun Palace Cancun - Adults Only - All-inclusive

4.5 star property
VIP Access

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Photo gallery for Sun Palace Cancun - Adults Only - All-inclusive

Room service - dining
Property video
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
3 outdoor pools, sun loungers
Superior Two Bedroom Presidential Suite - Ocean View | Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪19 min walk‬
  • Place, El Rey Ruins
    ‪2 min drive‬
  • Place, Delfines Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Junior Suite Ocean View - King Size Bed

8.4 out of 10
Very good
(5 reviews)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Governor Suite Partial Ocean View - King Size Bed

  • Partial ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Two Bedroom Presidential Suite - Ocean View

  • Ocean view
  • 570 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Junior Suite Ocean View - Two Double Beds

  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Deluxe Ocean View - Book 4 nights, Get 2 Nights at Punta Cana

Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Deluxe Ocean View - Book 4 nights, Get 2 Nights at Punta Cana

  • Ocean view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Honeymoon Suite Ocean View - King Size Bed

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View

Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Deluxe Ocean View

9.6 out of 10
Exceptional
(66 reviews)
  • Ocean view
  • 435 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Cancun

Located in Zona Hotelera within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Sun Palace Cancun - Adults Only - All-inclusive is within a mile (2 km) of other popular attractions like Iberostar Cancun Golf Course. This 247-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Iberostar Cancun Golf Course - 19 min walk - 1.0 mile
  • El Rey Ruins - 2 min drive - 1.6 miles
  • El Rey Ruins Trailhead - 2 min drive - 1.6 miles
  • Delfines Beach - 3 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • ‪Arena Sports Bar - ‬6 min walk
  • ‪Royal Solaris Cancun - ‬7 min walk
  • ‪La Estancia - ‬5 min drive
  • ‪Soluna Bar - ‬5 min drive
  • ‪Azvl - ‬2 min walk

About this property

Sun Palace Cancun - Adults Only - All-inclusive

Guests of Sun Palace Cancun - Adults Only - All-inclusive have access to a full-service spa, 3 outdoor pools, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 26 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this adults-only property include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and Smart TVs with satellite channels. Beds are dressed in down comforters and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, balconies, and coffee makers are also standard.
3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aurora
  • Fuego
  • La Tratto
  • Thai

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (39 inches high)
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 26 per person (roundtrip)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 005-007-000965/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi

Frequently asked questions

Will I find all-inclusive rate plans at Sun Palace Cancun - Adults Only - All-inclusive?

Sun Palace Cancun - Adults Only - All-inclusive has all inclusive rates that come with all meals and many onsite activities included.

How much does it cost to stay at Sun Palace Cancun - Adults Only - All-inclusive?

As of Feb 25, 2026, prices found for a 1-night stay for 2 adults at Sun Palace Cancun - Adults Only - All-inclusive on Mar 17, 2026 start from 527.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Sun Palace Cancun - Adults Only - All-inclusive?

Sun Palace Cancun - Adults Only - All-inclusive offers free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.

What can I see within easy reach of Sun Palace Cancun - Adults Only - All-inclusive?

This property is situated in Zona Hotelera within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. You'll also find La Isla Shopping Mall and Iberostar Cancun Golf Course within a short drive.

Is parking available on site at Sun Palace Cancun - Adults Only - All-inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Sun Palace Cancun - Adults Only - All-inclusive?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Sun Palace Cancun - Adults Only - All-inclusive have a casino?

No, Sun Palace Cancun - Adults Only - All-inclusive doesn't have a casino.

Will I find an indoor pool at Sun Palace Cancun - Adults Only - All-inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What amenities will couples enjoy at Sun Palace Cancun - Adults Only - All-inclusive?

This adults-only all-inclusive property offers plenty of amenities for couples including 3 outdoor pools, 2 poolside bars, and 4 restaurants.

Does Sun Palace Cancun - Adults Only - All-inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Sun Palace Cancun - Adults Only - All-inclusive feature a restaurant that includes a breakfast menu?

Yes, Sun Palace Cancun - Adults Only - All-inclusive has 4 restaurants, and serves free full breakfasts each morning.

Will Sun Palace Cancun - Adults Only - All-inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Sun Palace Cancun - Adults Only - All-inclusive.

Are there connecting rooms at Sun Palace Cancun - Adults Only - All-inclusive?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Sun Palace Cancun - Adults Only - All-inclusive?

The closest major airport to Sun Palace Cancun - Adults Only - All-inclusive is Cancun Intl. Airport (CUN), which is 8.1 mi away (13 minutes by car).

Can I book a room with a balcony at Sun Palace Cancun - Adults Only - All-inclusive?

Yes, every guestroom at Sun Palace Cancun - Adults Only - All-inclusive comes with a balcony with some featuring ocean or resort views.

Sun Palace Cancun - Adults Only - All-inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 743 out of 1003 reviews
Rating 8 - Good. 148 out of 1003 reviews
Rating 6 - Okay. 66 out of 1003 reviews
Rating 4 - Poor. 20 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

KATHLEEN LORRAINE, OLATHE

Liked: Cleanliness, amenities, property conditions & facilities
Amenities
Stayed 6 nights in Nov 2025

2/10 Terrible

Hasmik

Traveled with partner
Disliked: Cleanliness
The hotel is disgusting. Staff are all bunch of liars
Stayed 4 nights in Nov 2025

10/10 Excellent

Leon D

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Service was exceptional
Stayed 5 nights in Nov 2025

10/10 Excellent

Luis

Stayed 4 nights in Nov 2025

10/10 Excellent

Carlton, Seattle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always
Stayed 6 nights in Nov 2025

10/10 Excellent

Amparo

Liked: Cleanliness, amenities, property conditions & facilities
Yes!! Excellent service!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Jacob

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and cleaned everyday. All the staff were exceptional The beach staff who brought drinks and food were exceptional very thoughtful. From the lifeguards to each server, coming to the beach we knew we would be taken care of. Sweet and Coffee has some of the best staff each and everytime we came there the sated has a smile on their face and was willing to make the drink we wanted. Able from Trattoria was an amazing server he served us 2 times and was always pleasant to talk to -Francisco from Thai was a pleasant server always kind and at service there was never a dirty plate at our table. -Adrian from Trattoria was a very sweet server he asked about our stay and found out it was our honeymoon then made us a special dessert with our names and a heart, made our dinner that bit more special. -Brenda from front desk was always willing to help and answer any questions if we had any. She was very pleasant -Alexis: when we had a slight inconvenience he was there to make sure everything was smooth and our experience stayed top notch, we were taken care
Stayed 9 nights in Oct 2025

10/10 Excellent

Candace

Liked: Amenities
Everything
Stayed 4 nights in Oct 2025

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who works there are so friendly and extremely hard workers!
Stayed 4 nights in Oct 2025

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thai Restaurant was amazing
Stayed 4 nights in Sep 2025

10/10 Excellent

Brian Joseph

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved it! My first time in Cancun was very enjoyable, thanks in part to a very beautiful place called sun palace.
Stayed 3 nights in Sep 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there with the hubby. Very relaxing and quiet. Not a party scene, but they have an entertainment staff and they were wonderful. Food was amazing. Service was excellent. We will be back.
Stayed 5 nights in Aug 2025

10/10 Excellent

HEINRICH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Nicholas Allen

Stayed 6 nights in Aug 2025

6/10 Okay

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very aggressive and wouldn’t leave us alone
Stayed 4 nights in Aug 2025

10/10 Excellent

Maria Loraine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional resort. Exceptional staff, Gabriel, Eric, Steven, Daniel, Mario!!🙌
Stayed 3 nights in Aug 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little Getaway

The palace is the place to stay when u go on vacation. Everything is so perfect. I recommend 10x over.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mario Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly and helpful. We were celebrating our anniversary and they brought us chocolate covered strawberries, as well as a volcano cake at the Thai restaurant.
Stayed 4 nights in Aug 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 3 nights in Jul 2025

6/10 Okay

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best thing about Sun palace is the wait staff and bartenders, They were fantastic! The resort was clean. Food was ok. The bad part is the front desk agents are super pushy and use super pushy sales tactics to try and get you to go and try other resorts and book things. We got there and was sat down and hammered on going to a 90 minute thing. They even went so far as to call our room to remind about that, rather then checking on our stay. One lady said we had to bring each of our IDs and credit cards. It was overbearing and because of that we won’t go back. It’s sad, because we had such a great time with the waitstaff and how friendly and informative they were.
Stayed 5 nights in Aug 2025

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

2/10 Terrible

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Yandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and wonderfull
Stayed 6 nights in Jul 2025

10/10 Excellent

Tijuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 4th trip to Sun palace. Our anniversary dinner on the beach was very romantic. The food was fantastic as always, however we were not to fond of the changes to the Fuego menu. Bring back the bacon wrapped chicken, please...... We visited Trattoria twice for the chicken masala and impeccable service. Sun palace feels like home to us and we cannot wait to see everyone again next year!
Stayed 5 nights in Jul 2025

10/10 Excellent

Amrinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was too good with a lot of options, dinning restaurants are awesome, room and bedding comfort top class, only thing is this hotel is not for party liking or vibe for younger people. It’s more of a relaxed calm and comfortable luxurious experience
Stayed 1 night in Aug 2025

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