Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool
VIP Access

Choose dates to view prices

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Creator video - submitted by Livin Mivida Travels
Deluxe Double Room, Ocean View (Classic) | Premium bedding, down comforters, free minibar, in-room safe
Table tennis
Rock Royalty Ocean View King | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Parking included

Explore the area

View in a map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Rock Suite Ocean View (Two Bedroom)

  • 1066 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Room, 1 King Bed, Ocean View (Diamond)

8.8 out of 10
Excellent
(20 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (Rock)

  • 635 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View King

8.0 out of 10
Very good
(16 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Lagoon view king

8.6 out of 10
Excellent
(28 reviews)
  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View Double

8.6 out of 10
Excellent
(35 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Lagoon view double

8.2 out of 10
Very good
(19 reviews)
  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(2 reviews)
  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(20 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Family Ocean View - Two Bedroom

  • 861 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 861 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

Classic Room, Accessible, Lagoon View

  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

  • 850 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • 850 sq ft
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

Deluxe Double Room, Lagoon View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Classic)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed (Classic)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Ocean View (Diamond)

  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Aquaworld, Hard Rock Hotel Cancun - All Inclusive is within 2 miles (3 km) of other popular sights such as Iberostar Cancun Golf Course. This 600-room, 4.5-star property has indoor private hot tubs along with 5 restaurants and a full-service spa.

What's nearby

  • Ballenas Beach - 3 min walk - 0.2 miles
  • Aquaworld - 11 min walk - 0.6 miles
  • Kukulcan Plaza Shopping Mall - 18 min walk - 1.0 mile
  • Iberostar Cancun Golf Course - 4 min drive - 1.8 miles
  • La Isla Shopping Mall - 5 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Nebbiolo - ‬5 min walk
  • ‪Club 91 Lounge - ‬7 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬6 min walk
  • ‪La Madalena - ‬5 min walk
  • ‪The Great Room - ‬9 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool
Hard Rock Hotel Cancun - All Inclusive features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 34 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and an outdoor tennis court.
Guests can expect to find free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and balconies.
An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center (16,404 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per week
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

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Frequently asked questions

Are there all-inclusive rates at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include tennis, volleyball, and language classes.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of Jan 2, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Jan 3, 2026 start from $465.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What's there to do near Hard Rock Hotel Cancun - All Inclusive ?

This property is situated in Zona Hotelera within a 10-minute walk of Nichupté Lagoon and Ballenas Beach. You'll also find La Isla Shopping Mall and Hotel Zone Beaches within a short drive.

Is there parking available at Hard Rock Hotel Cancun - All Inclusive ?

Yes, uncovered self parking is offered for free at the all-inclusive property. Though parking is limited, accessible parking is also available.

Is there a spa at Hard Rock Hotel Cancun - All Inclusive ?

The Rock Spa is the property's spa and services include body wraps, couples treatments, massages, and mani/pedis.

Does Hard Rock Hotel Cancun - All Inclusive feature a casino at the property?

No, Hard Rock Hotel Cancun - All Inclusive doesn't have a casino.

Is there an indoor pool at Hard Rock Hotel Cancun - All Inclusive ?

No, this property doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Hard Rock Hotel Cancun - All Inclusive ?

This beachfront all-inclusive property offers plenty of amenities for couples including an outdoor pool, 2 swim-up bars, and an ocean-view restaurant.

Are there hot tubs at Hard Rock Hotel Cancun - All Inclusive ?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Hard Rock Hotel Cancun - All Inclusive have a restaurant with a breakfast menu?

Yes, Hard Rock Hotel Cancun - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Does Hard Rock Hotel Cancun - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel Cancun - All Inclusive for a fee of USD 150 per pet, per week. The property also provides food and water bowls.

Does Hard Rock Hotel Cancun - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Hard Rock Hotel Cancun - All Inclusive ?

The closest major airport to Hard Rock Hotel Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 11 mi away (19 minutes by car).

Are there rooms with balconies that I can book at Hard Rock Hotel Cancun - All Inclusive ?

Yes, every guestroom at Hard Rock Hotel Cancun - All Inclusive comes with a balcony with some featuring ocean or resort views.

Does Hard Rock Hotel Cancun - All Inclusive host weddings?

Take advantage of the wedding venue at Hard Rock Hotel Cancun - All Inclusive if you plan to say "I do" during your trip.

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 756 out of 1459 reviews
Rating 8 - Good. 263 out of 1459 reviews
Rating 6 - Okay. 186 out of 1459 reviews
Rating 4 - Poor. 107 out of 1459 reviews
Rating 2 - Terrible. 147 out of 1459 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lynda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was a little dated and worn. Staff were excellent.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ambreen

Stayed 7 nights in Sep 2025

6/10 Okay

Ernest

Traveled with family and small children
Liked: Cleanliness
For what they charge, I think they are 4 stars, with good security.
Stayed 3 nights in Sep 2025

8/10 Good

SONNY C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Sep 2025

8/10 Good

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room but given a balcony that literally was the view of the snack bar…. Probably worse view possible at the hotel and they told me no other rooms were available for my stay. Room 476 to be specific try to avoid if you want to actually sit in your balcony. Only one elevator was working in the side of the hotel I was on. Had to take the stairs if I didn’t want to wait 5 minutes. Everything else was perfect other than you have to pay 35% service fee if you try to use your resort credits so skip out on the resort credits if you decide you just want to relax
Stayed 2 nights in Sep 2025

10/10 Excellent

Luis A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly and helpful. The food in each of the restaurants including room service and beach service was very tasty and well prepared. We had a great time and plan on returning soon
The view from our cabana
Stayed 6 nights in Sep 2025

8/10 Good

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice lake view
Stayed 8 nights in Sep 2025

10/10 Excellent

Amardeep

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean. The staff was amazing. The beach view was really good. The only thing I didn’t like was the food options in the buffet. It was very limited. I think out of all the restaurants I liked the breakfast and Zen for dinner. The pizza shop and the fries were so good and fresh.
Stayed 3 nights in Sep 2025

8/10 Good

Satnam

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Jinalben Ravindrakumar

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Excelled view and service. Property needs renovation we had paint falling on the outdoor chair from our VIP access room.
Stayed 6 nights in Sep 2025

8/10 Good

Clarissa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great I enjoyed my stay and the hospitality was amazing really enjoyed myself
Stayed 3 nights in Sep 2025

10/10 Excellent

Gurpreet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was great
Stayed 3 nights in Sep 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2025

8/10 Good

Demetrius

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel stay was enjoyable.
Stayed 7 nights in Aug 2025

10/10 Excellent

Cinthia Carranza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio trato
Stayed 6 nights in Sep 2025

10/10 Excellent

Diana

Stayed 7 nights in Aug 2025

4/10 Poor

DIEGO

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Imposible hacer reservación para los restaurantes, filas largas para buffet, barra de baja calidad, refrescos sin gas
Stayed 1 night in Sep 2025

10/10 Excellent

Deisy, the colony

Stayed 3 nights in Sep 2025

8/10 Good

Ramon De Jesus Toledo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like when I try to get a guest day pass of course paying for it, The staff don’t want to sell to me only if I take the meeting where the want to sell me a time share membership, wasting my time 2 1/2 hours of the birthday celebration of my wife ,
Stayed 4 nights in Sep 2025

8/10 Good

Brady

Traveled with group
Liked: Cleanliness, staff & service, amenities
The waiter at Zen was terrible. Torro kept telling us to make reservations. One via the app, and the app said to go make a reservation at torro at 2pm. We did not get to go the day we wanted to. We needed to tip $50 to get a reservation. The entertainment team was great. Andre and Gilberto we very attentive. I am a professional Dj and they let me DJ a foam party and a fun sunset party. All Pool and beach staff were unbelievable. They were helpful, accommodating, and were quick. Jesus, Jhnas, Luz, Juan, Luis were the best.
Stayed 4 nights in Sep 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Yolanda

Stayed 4 nights in Sep 2025

4/10 Poor

Bruno

Disliked: Cleanliness, property conditions & facilities, room comfort
There is no need to blast music nonstop. The place needs a major overhaul. Stay next door at Secrets instead.
Stayed 5 nights in Sep 2025

10/10 Excellent

Greice