Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

VIP Access

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Outdoor pool, pool umbrellas, sun loungers

1 bedroom, premium bedding, down comforters, free minibar

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Pet friendly
Spa
Laundry

Explore the area

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

Place, Aquaworld
‪11 min walk‬
Place, La Isla Shopping Mall
‪4 min drive‬
Place, Delfines Beach
‪5 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Rock Suite Ocean View (Two Bedroom)

1066 sq ft
2 bedrooms
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Diamond Ocean View

Excellent

431 sq ft
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom (Rock)

635 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Rock Royalty Ocean View King

Very good

431 sq ft
Ocean view
Sleeps 2
1 King Bed

Deluxe Ocean View King

Very good

431 sq ft
Ocean view
Sleeps 3
1 King Bed

Deluxe Lagoon view king

Wonderful

431 sq ft
Lagoon view
Sleeps 3
1 King Bed

Deluxe Ocean View Double

Excellent

431 sq ft
Ocean view
Sleeps 4
2 Double Beds

Deluxe Lagoon view double

Very good

431 sq ft
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Family Lagoon View (Two Bedroom)

Exceptional

861 sq ft
Lagoon view
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed

Excellent

431 sq ft
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds

Excellent

431 sq ft
Sleeps 4
2 Double Beds

Deluxe Family Ocean View - Two Bedroom

861 sq ft
2 bedrooms
Ocean view
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

Wonderful

861 sq ft
2 bedrooms
Ocean view
Sleeps 6
4 Double Beds

Classic Room, Mobility Accessible, Lagoon View

Sleeps 4
2 Double Beds

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Sleeps 5
1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Sleeps 5
1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Sleeps 6
4 Double Beds

Deluxe Double Room, Lagoon View (Classic)

Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Lagoon View (Classic)

Sleeps 3
1 King Bed

Deluxe Double Room, Ocean View (Classic)

Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Classic)

Sleeps 3
1 King Bed

Deluxe Double Room (Classic)

Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed (Classic)

Sleeps 3
1 King Bed

Classic Room, 1 King Bed, Ocean View (Diamond)

Sleeps 2
1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Aquaworld, Hard Rock Hotel Cancun - All Inclusive is within 2 miles (3 km) of other popular sights such as Iberostar Cancun Golf Course. This 600-room, 4.5-star property has indoor private hot tubs along with 5 restaurants and a full-service spa.

What's nearby

Aquaworld - 11 min walk - 0.6 miles
Iberostar Cancun Golf Course - 3 min drive - 2.0 miles
La Isla Shopping Mall - 4 min drive - 1.8 miles
Cancun Interactive Aquarium - 4 min drive - 1.8 miles
Delfines Beach - 5 min drive - 2.9 miles

Getting around

Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

‪Club 91 Lounge - ‬7 min walk
‪Nebbiolo - ‬5 min walk
‪JW Marriott Lobby Bar - ‬6 min walk
‪Porfirio's Cancún - ‬6 min walk
‪Fred's House American Seafood & Oyster Bar - ‬6 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

Hard Rock Hotel Cancun - All Inclusive features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 34 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and an outdoor tennis court.

Guests can expect free WiFi and LCD TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and balconies.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

4 outdoor pools, pool umbrellas, sun loungers

On private beach
Pool
Hot Tub
All inclusive

$261 nightly

Oct 30 - Oct 31

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free uncovered self parking on site
Limited onsite parking
Wheelchair-accessible parking available

Food and drink

2 swim-up bars
5 restaurants
6 bars/lounges
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Ciao
Frida
Pizzeto
Toro
Zen

Things to do

18-hole adjacent golf course
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Children's pool
Evening entertainment
Free children's club
Full-service spa
Health club
Outdoor pool
Outdoor tennis court
Piano
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Family friendly

Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Laundry facilities
Lifeguards on site
Outdoor pool
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

14 meeting rooms
Conference center (16,404 square feet of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

19 treatment rooms
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Outdoor treatment areas
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 steps to reach entrance
4 accessible parking spaces
Elevator (35 inch wide door)
Handrails in stairways (35 inches high)
Stair-free path to entrance
Tile flooring in room
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible restaurant
Wheelchairs on site

1 building
12 floors
Banquet hall
Lifeguards
Smoking not allowed
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

LCD TV with satellite channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 150 per pet, per week
Dogs and cats only
2 total (50 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Breakage deposit: USD 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 34 per person (roundtrip)
Pet fee: USD 150 per pet, per week
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

All Inclusive Hard Rock Hotel

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Hotel Hard Rock Hotel Cancun - All Inclusive

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Frequently asked questions

Are there all-inclusive rates at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include tennis, volleyball, and language classes.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Oct 19, 2025 start from $392.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What's there to do near Hard Rock Hotel Cancun - All Inclusive ?

This property is situated in Zona Hotelera, just steps from Ballenas Beach. You'll also find La Isla Shopping Mall and Iberostar Cancun Golf Course within a short drive.

Is there parking available at Hard Rock Hotel Cancun - All Inclusive ?

Yes, uncovered self parking is offered for free at the all-inclusive property. Though parking is limited, accessible parking is also available.

Is there a spa at Hard Rock Hotel Cancun - All Inclusive ?

The Rock Spa is the property's spa and services include body wraps, couples treatments, mani/pedis, and massages.

Does Hard Rock Hotel Cancun - All Inclusive feature a casino at the property?

No, Hard Rock Hotel Cancun - All Inclusive doesn't have a casino.

Is there an indoor pool at Hard Rock Hotel Cancun - All Inclusive ?

No, this property doesn't have an indoor pool; however, there is an outdoor pool.

Is Hard Rock Hotel Cancun - All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including an outdoor pool, 2 swim-up bars, and an ocean-view restaurant.

Are there hot tubs at Hard Rock Hotel Cancun - All Inclusive ?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Hard Rock Hotel Cancun - All Inclusive have a restaurant with a breakfast menu?

Yes, Hard Rock Hotel Cancun - All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Does Hard Rock Hotel Cancun - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel Cancun - All Inclusive for a fee of USD 150 per pet, per week. The property also provides food and water bowls.

Does Hard Rock Hotel Cancun - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Hard Rock Hotel Cancun - All Inclusive ?

The closest major airport to Hard Rock Hotel Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 11 mi away (19 minutes by car).

Are there rooms with balconies that I can book at Hard Rock Hotel Cancun - All Inclusive ?

Yes, every guestroom at Hard Rock Hotel Cancun - All Inclusive comes with a balcony with some featuring ocean or resort views.

Does Hard Rock Hotel Cancun - All Inclusive host weddings?

Take advantage of the wedding venue at Hard Rock Hotel Cancun - All Inclusive if you plan to say "I do" during your trip.

Hard Rock Hotel Cancun - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

ahmed

Sep 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Clean room but given a balcony that literally was the view of the snack bar…. Probably worse view possible at the hotel and they told me no other rooms were available for my stay. Room 476 to be specific try to avoid if you want to actually sit in your balcony. Only one elevator was working in the side of the hotel I was on. Had to take the stairs if I didn’t want to wait 5 minutes. Everything else was perfect other than you have to pay 35% service fee if you try to use your resort credits so skip out on the resort credits if you decide you just want to relax

Stayed 2 nights in Sep 2025

10/10 Excellent

Terry

Traveled with partner

Jul 28, 2025

Liked: Amenities

Disliked: Staff & service

Great place

Stayed 3 nights in Jul 2025

10/10 Excellent

Anna Elisa

Jul 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2025

10/10 Excellent

SANKET P

Traveled with partner, Traveled with family

Jul 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Good

Stayed 3 nights in Jul 2025

10/10 Excellent

JUSTIN

Jul 5, 2025

Stayed 6 nights in Jun 2025

10/10 Excellent

César

Jul 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

All

Stayed 4 nights in Jun 2025

10/10 Excellent

Sharareh

Traveled with family

Jul 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best trip that I had

Stayed 4 nights in Jun 2025

6/10 Okay

James, Santa Fe

Jul 4, 2025

Stayed 3 nights in Jun 2025

6/10 Okay

Janna

Jul 3, 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

Antonio Campos

Jul 3, 2025

Stayed 5 nights in Jun 2025

10/10 Excellent

Diana

Traveled with family and small children

Jul 2, 2025

Liked: Cleanliness, property conditions & facilities

I stay 5 nights with my children and it was the best hotel in Cancun that we’ve been to. The hotel is clean, staff is excellent and food and drinks were amazing.

Stayed 5 nights in Jun 2025

6/10 Okay

Ada, Houston

Traveled with group

Jul 2, 2025

Disliked: Staff & service, property conditions & facilities

Won’t be going back. Overpriced, bad customer service, mediocre food and very dated environment

Stayed 2 nights in Jun 2025

4/10 Poor

adam

Jul 1, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The music they played was not good also not enough speakers around the pool or outside area. The alcohol was nast not top shelf like advertised. Food was not ver good. No club.

Stayed 3 nights in Jun 2025

6/10 Okay

JUAN GABRIEL

Traveled with family

Jul 1, 2025

Liked: Property conditions & facilities

The hotel is beautiful and the view is amazing but the food is no great and the organization for the restaurant is really bad

Stayed 3 nights in Jun 2025

8/10 Good

kenz, rockford

Jul 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very fantastic

Stayed 3 nights in Jun 2025

8/10 Good

Alan

Traveled with family

Jun 30, 2025

Liked: Cleanliness, amenities

Okay for the price

Stayed 3 nights in Jun 2025

8/10 Good

Yuliana

Jun 29, 2025

Stayed 4 nights in Jun 2025

6/10 Okay

Amy E

Traveled with group, Traveled with family

Jun 29, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

We had to move rooms after our room smelled like chemicals and the toilet was squeaking all night for 2 nights. No idea what VIP benefits were.

Stayed 5 nights in Jun 2025

8/10 Good

Zaid

Traveled with family

Jun 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We truly enjoyed our vacation at the resort; however, we were bothered by persistent pressure from the membership staff. From the very first day, a representative approached us, trying to sell spa and beauty salon services—encouraging us to use our $200 resort credit. We politely explained that we weren’t interested and simply wanted to relax and enjoy our stay. Despite our refusal, she continued to push other offers, including a dolphin swim experience. After we firmly declined, she abruptly led us to the elevator and walked away without showing us to our room. That felt quite rude and unprofessional, as it seemed her attitude changed only because we didn’t accept her offers. The following day, we received another call urging us to use our resort credit, which we again declined. Eventually, another staff member offered us a $200 store credit in exchange for attending a "VIP breakfast"—clearly tied to a timeshare presentation. Although we initially agreed, I canceled the appointment the next day. Even after that, another representative approached us, and again, we declined. On our final attempt to enjoy breakfast at Toro, yet another staff member tried to engage us. This persistent sales pressure was the only downside to an otherwise enjoyable resort experience. Bottom line: I understand the resort makes money from memberships and timeshare sales—but once we clearly said "no" and showed no interest, they should have respectfully backed off. This persistent pressure was th

Stayed 5 nights in Jun 2025

10/10 Excellent

Tajma

Jun 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service is like no other. I have now stayed in 3 different Hard Rock resorts in each one of them has top-notch food and drinks. The people that work here are absolutely amazing and the service is impeccable. You can’t go wrong with this brand.

Stayed 5 nights in Jun 2025

10/10 Excellent

Fady, Alexandria

Jun 27, 2025

Stayed 3 nights in Jun 2025

8/10 Good

Yudisley

Jun 27, 2025

Stayed 6 nights in Jun 2025

10/10 Excellent

Karla Vargas

Traveled with family

Jun 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel !!! Just prepared to get up early and put towels on the sunbeds because people got crazy for them .

Stayed 6 nights in May 2025

10/10 Excellent

PING LAM

Jun 26, 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

William Travis

Traveled with group, Traveled with family

Jun 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service was absolutely unbelievable. Big shout out to Beto and Carlos from the breakfast buffet area, they constantly went above and beyond to make us feel special.

Stayed 3 nights in Jun 2025