Hotel stay was horrible. Rooms dirty. Staff not friendly. A/C broke down on second day. No water on fourth day. Never again.

Very friendly staff love the food if I have to go to vacum will visit the holiday inn

The hotel was basically full of nationals. The buffet was extremely limited for the ones who do not eat pork. We were stuck with two queen size bed although we have requested a king bed as any other newly wed couple would.They charge me for a phone call even though it was due to an error on their part. The best part was having an ocean view room.

Small beach, good buffet, good room price, about 15 usd by taxi to the bar´s area. 40 min. to airport

The best part of our experience with this hotel is the moment we checked out and knew we were leaving and not coming back here. First lets start with the booking on this website. The reason we initially clicked on this hotel because it said that it is an all-inclusive deal. Needless to say IT WAS NOT. It also said that we had a Standard Room - Lagoon View or Tropical view with Terrace. I let the updated photo below show you the view we had; Two huge cement walls and in between you can see a small chunk of the sea. One additional thing is the sunset cruise that this website is proudly promoting, as a free gift is you book with them. That thing is a joke. I really would expect a big name in travel agencies such as this one to know better, and avoid using cheap commercial stunts as such. That sunset cruise leaves after 8 PM. The sun sets in Cancun around 6 PM. Unlike what is advertised or mentioned in the small print, no dinner is provided under any condition, the free alcohol consists of beer and a limited amount of rum punch. If you do not believe me, look up sunset cruise Cancun on this website and read what they promise you and also make sure you check the beautiful sunset picture they show on they website. They do not give you any coupons for senor frog nor do they drop you at senor frog or anywhere near to restaurant area. It is just a 45 min cruise where gray line advertises they activities, encourages you to purchase their packages and most importantly asks you to tip them for this extraordinary cruise. They do pick you up at your hotel however they do not drop you back. Also there is a 5 USD docking fee each person has to pay before boarding. Now back to the hotel. The people at the reception were friendly but the workers in the restaurant we really rude and only interested in getting as much tips as possible. First night we paid for a buffer dinner 23 USD for a mediocre pasta, lasagna and cold chicken and cheese pizza. I forgot about the salad, which consisted mainly of lettuce and more lettuce. Next morning we decided to take an a la carte breakfast. We ordered an American breakfast consisting of a juice, coffee, eggs and ham. The orange juice was more of like a fluorescent yellowish orange flavored (artificial flavor of course) water. The glass had lipstick stains on it and when I told the waiter about it he just nodded and smiled. He did not even offer to replace my glass! We got the bill and realized we were charged extra for the juice which was supposedly included in our meal. We left a little tip and that drove the waiter mad and he was rudely protesting about it to the receptionist (really? was I supposed to tip for having a dirty glass or for being charged extra for what was included in my meal). And did I mention I got sick after eating that breakfast? Now we went back to our room in order to pack and leave to the airport. The key of our room would not open (we had the same problem the day before). After going to the reception twice to reactivate the key we gave up and finally they sent a security guy to open our door. This whole commotion took about 45 minutes while we are stuck outside of our room and stressing out about packing and leaving for the airport. I had stayed in Few Holiday Inn hotels before and my experience ranged between good to very good. This one was a definite NEVER AGAIN. If you really want to enjoy Cancun and have a pleasant stay I strongly recommend to stay away of that place. We finally came home and thought this ordeal was over. We checked our credit card statement only to realize that we double charged after our online reservation and later by the hotel upon our check-in. Now we are desperately try to reach out for a customer service representative to try to get our money back. That was my first time booking on this website and most certainly the last.

Very nice if Youtube find it Smith discount. Prívate beach

On arrival the name is more than deceptive "All Inclusive" Well it was nothing Included.Management don't even want to help you they just pretend to.on the final night one of the bar staff came to our room at 11:30 banged on the door wanting us to pay a 130 peso bill that wasn't even ours..We were asleep,my wife answered the door to tell the guy it wasn't our bill.He insisted it was and when my wife tried to close the door he tried to push the door back with force to enter the room.I had to get my P.J's and rub to the door to help her.He was looking for a fight but backed away when he knew I was too! The manger called and said "Pay the bill"I told him to call the police, I wanted to make a complaint .He said "I'm very sorry clam down and pay the bill!! Are you Kidding me.?. If I had felt safe in calling the Police I would have but as I was leaving the next day,we decided to just get the heck out of there and not look back. I am a Priority Club Member but after that I don't think I'll be staying at a H.I. for a long time…This is my first written complaint for any company!!

Very nice considering I spent 5 days of my week in my hotel room. rained torrents most of the week and I was recuperating from a surgical procedure received in Cancun.

Our prepaid reservation was not located at time of arrival, so hotel demanded on deposit in order to priceed with check-in. Service was in general very slow. Bell boy took closer to half an hour to deliver luggage. Lobby bar required cash payment, but did not have change. After all, visit was survivable, not worse, not better.

Excellent helpful staff. Room clean , comfortable. Initial room was very cold, 18 C, with non working thermostat and staff promptly relocated us to a new room. Affordable. Beach is not very nice but we were more interested in good location to rest of Cancun strip. Here it fit the bill admirably.

nice hotel . clean staff very help full I WILL GO back.

Horrible conditions! This hotel should be shut down immediately! I have never stayed in a facility this filthy.

From check in to check out everything was great. Had a question ?They had the answer or found someone who did. Language was not a problem,food good and they had plenty of events to attend if so desired. All in all excellent experience for the price .

The hotel is fine for the clasification of 3 stars, but they can make it better if some services changes, for example, more variety in the menu of the room service, putting a little table with 2 seats in the room, make more space to the gym and more space to the parking lot. Thanks. DR. GUC.

Thanks for the hospitality and the entire staff were very helpful. Provisions were made for a wheelchair access except for the locker in the bedroom which was not accessible for me.

the worst Holiday Inn i have been to. Room was dirty and the bathroom disgusting there was lots of hair from previous guests on the bathroom shower walls along with some huge green boogers. the maid service was horrible. i told them about the problem in the bathroom and they came out and clean some of the hair but not the huge boogers, Maid service would not replace your glasses with clean ones or anything else in the room. Even if you had the do not disturb sign on your door everyday at 8am the maid would knock very heavily on the door to the room and would say oh im just checking all the rooms. The room also had a bad smell and the sheets were dirty stained with lip stick. Hallway doors are paper thin you can hear the people next above everywhere. Would not recommend this hotel to anyone not even for your pets. Do yourself a favor do not stay at this hotel.