Grand Hyatt Playa Del Carmen Resort in Playa del Carmen

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Luxury hotel on the beach, with 4 outdoor pools

Choose dates to view prices

Where to?

Dates

May 2025

June 2025

4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Minibar, in-room safe, individually furnished, desk

Overview
Rooms
Location
Policies

Very good

Popular amenities

All inclusive
Pet friendly
Bar

Explore the area

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710

Quinta Avenida
‪1 min walk‬
Mamitas Beach
‪4 min walk‬
Playa del Carmen Maritime Terminal
‪18 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪49 min drive‬

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Room options

Garden View with 1 King bed with small plunge pool

409 sq ft
Sleeps 4
1 King Bed

Hyatt Room with 1 King Bed

398 sq ft
Sleeps 4
1 King Bed

Hyatt Room with 2 Queen Beds

398 sq ft
Sleeps 4
2 Queen Beds

Club Room with 1 King Bed

409 sq ft
Sleeps 4
1 King Bed

Swim Up Room with 2 Queen Beds

409 sq ft
Sleeps 4
2 Queen Beds

Club Partial Ocean View Room With 1 King Bed

409 sq ft
Partial ocean view
Sleeps 4
1 King Bed

Club Partial Ocean View Room with 2 Queen Beds

409 sq ft
Partial ocean view
Sleeps 4
2 Queen Beds

Ocean Front Room with 2 Queen Beds

398 sq ft
Ocean view
Sleeps 4
2 Queen Beds

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

398 sq ft
Sleeps 4
2 Queen Beds

Swim Up Room with 1 King Bed

398 sq ft
Sleeps 3
1 King Bed

Partial Ocean View Room with 2 Queen Beds

409 sq ft
Partial ocean view
Sleeps 4
2 Queen Beds

Partial Ocean View Room with 1 King Bed

398 sq ft
Partial ocean view
Sleeps 4
1 King Bed

Ocean View Room with 1 King Bed

398 sq ft
Ocean view
Sleeps 4
1 King Bed

Ocean View Room with 2 Queen Beds

398 sq ft
Ocean view
Sleeps 4
2 Queen Beds

Executive Suite King and Club Access

818 sq ft
Ocean view
Sleeps 4
1 King Bed

Club Ocean View room with 1 King Bed

409 sq ft
Ocean view
Sleeps 4
1 King Bed

Room, 1 King Bed, Oceanfront

Sleeps 4
1 King Bed

Premier Suite

Sleeps 4
1 King Bed

Grand Suite King and Club Access

613 sq ft
Ocean view
Sleeps 4
1 King Bed

47-inch flat-screen TV with cable channels, TV, iPod dock

Club Ocean View Room with 2 Queen Beds

409 sq ft
Ocean view
Sleeps 4
2 Queen Beds

Plunge Pool Suite King and Club Access

579 sq ft
Ocean view
Sleeps 4
1 King Bed

Garden View with 2 Queen bed with small plunge pool

398 sq ft
Sleeps 4
2 Queen Beds

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Grand Hyatt Playa Del Carmen Resort is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Mamitas Beach. This 314-room, 5-star hotel has 4 outdoor pools along with a full-service spa and a restaurant.

What's nearby

Quinta Avenida - 1 min walk - 0.1 miles
Mamitas Beach - 4 min walk - 0.3 miles
Playa del Carmen Main Beach - 4 min walk - 0.3 miles
Playa del Carmen Maritime Terminal - 18 min walk - 1.0 mile
Xcaret Eco Theme Park - 14 min drive - 6.7 miles

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪La Vagabunda - ‬1 min walk
‪Ambasciata d'Italia Ristorante - ‬2 min walk
‪La Vaca Gaucha - ‬2 min walk
‪Restaurante Ojitos Mios - ‬1 min walk
‪Guandola Playa - ‬1 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

Luxury hotel on the beach, with 4 outdoor pools

Guests of Grand Hyatt Playa Del Carmen Resort have access to a full-service spa, 4 outdoor pools, and a children's pool. Valet parking is USD 20 per day if you plan to drive, or hop aboard the airport shuttle (available on request) for USD 153 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls, an off-leash area, and pet-sitting services. Other amenities at this beach hotel include a 24-hour gym, a sauna, and free WiFi in public areas.

Guests can expect free WiFi and 47-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include balconies, iPod docks, and minibars. Housekeeping is available on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Similar properties

Pool
All inclusive
Spa
Free WiFi

includes taxes & fees

$238 per night

May 5 - May 6

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
Valet parking on site (USD 20 per day)
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 36 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

La Cocina
Sushi 'n' Raw Bar

Things to do

24-hour gym
4 outdoor pools
Arcade/game room
Children's club
Children's pool
Fitness classes
Free bicycle rentals
Full-service spa
Pilates classes
Playground
Sauna
Shopping
Steam room
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's club (surcharge)
Children's pool
In-room crib
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

14 meeting rooms

Outdoors

Garden
On the beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Massage
Reflexology
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

5 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Built in 2014
Designated smoking areas
Lifeguards
No plastic coffee stirrers
Rooftop garden
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

47-inch flat-screen TV with cable channels
iPod dock
MP3 dock

Food and drink

Coffee/tea maker
Limited room service
Minibar

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free daily newspapers
Individual furnishings
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 100 per pet, per stay
Dogs and cats only
1 total (49 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls, an off-leash area, and pet-sitting services are available
Restrictions apply
For more information, guests can reach out to the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

Rollaway/extra beds are available for USD 30.0 per night
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Resort fee: USD 26.72 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: approximately USD 36 per person
Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
Valet parking fee: USD 20 per day
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-6:00 AM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Guests must contact this property in advance to reserve cribs/infant beds.
This property accepts credit cards, debit cards, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

Grand Hyatt Playa Del Carmen Resort caters to LGBTQ+ guests.
Pool access available from 8:00 AM to 8:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Parking has height restrictions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hyatt Playa Carmen Resort

Grand Hyatt Playa Carmen

Frequently asked questions

Is a free cancellation option available at Grand Hyatt Playa Del Carmen Resort?

Grand Hyatt Playa Del Carmen Resort provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Grand Hyatt Playa Del Carmen Resort?

As of Apr 30, 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Playa Del Carmen Resort on May 9, 2025 start from $290.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Grand Hyatt Playa Del Carmen Resort?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

Is there parking available at Grand Hyatt Playa Del Carmen Resort?

Yes, valet parking is offered for USD 20 per day. Accessible parking is also available for guests.

Is a spa located at Grand Hyatt Playa Del Carmen Resort?

Cenote Spa is the hotel's spa and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Grand Hyatt Playa Del Carmen Resort have a casino on the premises?

No, Grand Hyatt Playa Del Carmen Resort doesn't have a casino.

Will I find an indoor pool at Grand Hyatt Playa Del Carmen Resort?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

What amenities will couples enjoy at Grand Hyatt Playa Del Carmen Resort?

This beachfront hotel offers many amenities for couples such as 4 outdoor pools and a poolside bar with some guestrooms featuring private plunge pools.

Are there hot tubs at Grand Hyatt Playa Del Carmen Resort?

Yes, this hotel has a spa tub.

Does Grand Hyatt Playa Del Carmen Resort have a restaurant that serves breakfast?

Yes, Grand Hyatt Playa Del Carmen Resort serves a full breakfast for a surcharge each morning at Sushi 'n' Raw Bar.

Will Grand Hyatt Playa Del Carmen Resort allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Grand Hyatt Playa Del Carmen Resort for a fee of USD 100 per pet, per stay. The property also provides an off-leash area and pet-sitting services.

Does Grand Hyatt Playa Del Carmen Resort have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Grand Hyatt Playa Del Carmen Resort?

The closest major airport to Grand Hyatt Playa Del Carmen Resort is Cozumel Intl. Airport (CZM), which is 21.5 mi away (254 minutes by car).

Are there rooms with balconies at Grand Hyatt Playa Del Carmen Resort?

Yes, every guestroom at Grand Hyatt Playa Del Carmen Resort comes with a balcony with some featuring ocean or garden views.

Does Grand Hyatt Playa Del Carmen Resort host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Grand Hyatt Playa Del Carmen Resort.

Grand Hyatt Playa Del Carmen Resort Reviews

8.4

Very Good

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

6/10 Okay

Leigh, Dallas

Traveled with partner

Apr 3, 2025

Had the worst room on the property.....101

Stayed 7 nights in Mar 2025

10/10 Excellent

DIANA M

Feb 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I stayed here on a solo trip and had the best of both, quiet for relaxation and also close to night clubs and next to beach club with great Music. Hotel activities were a plus since I was alone. The gym is well equipped, beach area is perfect. I will stay here again and bring family next time

Stayed 3 nights in Jan 2025

2/10 Terrible

teresa

Traveled with family

Jan 30, 2025

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

you can not classify this hotel as a 4/5 star hotel. The construction is very cheap. It definitely lacks the Hyatt Standard Upon coming back from dinner, the beds were practically cold and humid to the point of being wet. they changed us rooms, however in the new room there was no kettle to warm up water, no tea bags, no cups. and the worst is that the bathroom door was defective in order to open it you had to wake up the whole row of guests with the noise it made Thr manager got it repaired the next day while we were out. Also he gave us breakfast for free and did not charge us for our valet parking. the service personnel at La Cocina restaurant provided excellent service

Stayed 2 nights in Jan 2025

10/10 Excellent

yael

Traveled with family and small children

Jan 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

amazing stay

Stayed 7 nights in Jan 2025

8/10 Good

Esther

Jan 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

2/10 Terrible

Shlomo

Traveled with family

Jan 28, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Nov 2024

8/10 Good

Danilo

Jan 26, 2025

Liked: Cleanliness, staff & service

Good hotel

Stayed 2 nights in Jan 2025

10/10 Excellent

John C

Jan 26, 2025

Stayed 4 nights in Jan 2025

8/10 Good

Raynyl Christian Ibanez

Traveled with group

Jan 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was good! Only thing I can say is that service was a little slow but I understand that it’s a big hotel. Took about 20-30 minutes to get ice. Other than that amenities were nice

8/10 Good

Ilana

Jan 23, 2025

Stayed 4 nights in Jan 2025

6/10 Okay

Vananh Cynthia

Jan 23, 2025

Stayed 3 nights in Jan 2025

8/10 Good

Moshe

Traveled with group, Business traveler

Jan 22, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Overall great stay.

Stayed 5 nights in Jan 2025

10/10 Excellent

Daniel

Traveled with partner, Traveled with family

Jan 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Grand Hyatt Playa Del Carmen is an outstanding place for your vacation in Mexico. It is located in a very central and action filled area. There is a large amount of stores and restaurants in the town for dining and shopping. The staff at the hotel are very friendly and the property is overall nice and clean. I would highly recommend for anyone to stay.

Stayed 8 nights in Jan 2025

4/10 Poor

Christopher

Jan 21, 2025

Stayed 2 nights in Jan 2025

8/10 Good

Roblee, Minneapolis

Jan 20, 2025

Stayed 3 nights in Jan 2025

8/10 Good

Lori

Jan 20, 2025

Liked: Cleanliness, property conditions & facilities

Property was beautiful. Beach and pools beautiful. Restaurant very expensive.

Stayed 2 nights in Jan 2025

10/10 Excellent

Adrian

Jan 16, 2025

Stayed 4 nights in Jan 2025

8/10 Good

Heather Sarah

Traveled with family and small children, Traveled with family

Jan 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pros: Beautiful beach, beautiful pool area, close to lots of restaurants and shopping, staff are generally fine. Cons: Rooms are a bit tired, beds are not overly comfortable, food at the hotel is brutal. Quality is not even remotely in a five star category. That was a view shared by anyone we spoke with. Drinks are fine, nothing special.

Stayed 7 nights in Jan 2025