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Recent guest reviews

The place is real clean and everybody is real friendly.

Beautiful place, good food and restaurants, Good customer service, very clean, love all inclusive. We really had enjoy any Sandos we had stay in🥰♥️

The place was great. The food was good and the beach and pool were great.

The adult only section was awesome

Different tippe

Overall the resort is nice. The grounds are beautiful and well kept…you feel like you’re in a jungle but the resort overall could use a few updates. The checking in and out process needs to be updated. The main lobby should at least have a ceiling fan…very hot. The rooms are nice but the drapes and furniture need updating or a good cleaning. The staff are very friendly and helpful, restaurants were nice but the food for my personal taste was very salty. The night time entertainment was very good. Pools were nice and not overcrowded. I think if you want to relax and just lounge about this place is great …there are plenty of spots you could sit and just enjoy the beauty of the grounds in the shade enjoying the breeze. It would get 5 stars if the check-in/ lobby was better and the rooms were a bit updated. Overall it’s a nice place. Oh and the beach is gorgeous unfortunately we couldn’t get in the water because of the seaweed issue currently going on. If the beach is your thing be sure to check the time of year to go so you don’t encounter seaweed issues.

N/A

The immediate reaction to the property is negative as the check-in process takes more than half an hour which is ridiculous after all that travel to get there. The family section is far from the beach and trolley service is not frequent. The buffet selections are very limited versus pre-covid conditions. Otherwise, the grounds are beautiful and the staff provide excellent service. In current state, I would consider this a 3 star out of 5 resort and a fair value for the money but I visited it years ago when I would have considered it a 4 star at that time.

Hi, this was our second time here at Sandos Playacar and it is our favorite spot. Gluten free options are just amazing and everyone is educated on it and ready to help out for example dessert you have to ask staff and they bring you dessert gf. All employees so sweet for example Annie and Anna from Buffet by the beach area , all women at Cafe , i adore them all. Can not wait to go back .

Beautiful landscapes

We liked the nature of animals around; sereques, monos, coates, iguanas, etc.

The private beach for the building we were staying in. The entertainment was great. The alcoholic drinks were the lowest quality.

Lots of activities for the kids! Great buffet along with several restaurants to eat at.

Please be careful when leaving your belongings and MONEY in the rooms. My family and i traveled with a large group. We went down to breakfast quickly planning to return back to the room. One of the staff went into our rooms through our wallets ALL of our money was taken. My grandma was a few rooms down she had 100$ in her wallet which was TAKEN as well. The hotel did not take responsibility, and their response was to sign for a free ride to the airport in exchange of not sharing what occurred, We didnt accept as we prefer to share and others be cautious and not go through this. So disappointing.

The beach was beautiful. They had lots of free things to do like bike riding, mini golf, kayaking. The grounds were like being in a jungle and well maintained. unfortunately, i found that they were understaffed in the buffets and did not provide adequate supply of certain foods. Like breakfast-there were several days where there was no meats available and the omelette station was out of options with no refills. Plus the line became too long to wait for eggs/omelette. And on 2 separate occasions they ran out of glassware. Guest services was great, they called several times asking if we needed anything and when we asked for an additional pillow, it was promptly provided.

Paseo Xaman-Ha Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Playacar within 2 miles (3 km) of Playacar Golf Club, Sandos Playacar All Inclusive is within a few miles (5 km) of other popular sights such as Paseo del Carmen. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.


Dining

This property is home to 9 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 819 rooms feature free minibar items, balconies, and coffee makers. Guests can expect free WiFi and 32-inch plasma TVs with satellite channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Ceiling fans, laptop-compatible safes, and phones are also available.


Property features

Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. There's free parking, and an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.

Room options

Select Superior Adults Only

1 King Bed | Sleeps 3

Select Ocean Front Adults only

1 King Bed | Sleeps 2

Royal Elite One Bedroom Suite (3 adults 1 child)

1 Twin Bed | Sleeps 4

Royal Elite One Bedroom Suite (2 Adults 3 children)

1 Twin Bed | Sleeps 5

Guest reviews for Sandos Playacar All Inclusive

Everyone (34) Couples (5) Family (21)
5
Family with small children

The place is real clean and everybody is real friendly.

By on Oct 21, 2021

Review comment responded on Oct 25, 2021

Dear Ana Rosa, Thak you for your kind comments, we are happy to read that you've enjoyed the resort and had a pleasant experience. Regards.

5
Family

Beautiful place, good food and restaurants, Good customer service, very clean, love all inclusive. We really had enjoy any Sandos we had stay in🥰♥️

By on Oct 9, 2021

Review comment responded on Oct 9, 2021

Dear Yolanda, Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guest's experiences and we will be forwarding them to our Management for their review. Always at your service!

4
Family with small children

The place was great. The food was good and the beach and pool were great.

By on Sep 15, 2021

Review comment responded on Sep 15, 2021

Dear Christian, Thank you for your evaluation and comments, we are glad to read that you've had a great experience. We hope to receive you again very soon. Regards.

5
Partner Couples

The adult only section was awesome

By on Aug 12, 2021

Review comment responded on Aug 13, 2021

Dear guest, We are glad to read that you've enjoyed the adults only section and had a pleasant stay. We hope to receive you again soon. Regards.

4
Everyone

Different tippe

By on Jul 18, 2021

Review comment responded on Jul 19, 2021

Dear guest, Thank you for your evaluation, it is a pleasure to read that you've has a great stay. Regards.

3
Family with small children

Overall the resort is nice. The grounds are beautiful and well kept…you feel like you’re in a jungle but the resort overall could use a few updates. The checking in and out process needs to be updated. The main lobby should at least have a ceiling fan…very hot. The rooms are nice but the drapes and furniture need updating or a good cleaning. The staff are very friendly and helpful, restaurants were nice but the food for my personal taste was very salty. The night time entertainment was very good. Pools were nice and not overcrowded. I think if you want to relax and just lounge about this place is great …there are plenty of spots you could sit and just enjoy the beauty of the grounds in the shade enjoying the breeze. It would get 5 stars if the check-in/ lobby was better and the rooms were a bit updated. Overall it’s a nice place. Oh and the beach is gorgeous unfortunately we couldn’t get in the water because of the seaweed issue currently going on. If the beach is your thing be sure to check the time of year to go so you don’t encounter seaweed issues.

By on Jul 17, 2021

Review comment responded on Jul 19, 2021

Dear guest, We appreciate you comments as they show us areas of improvement to work on. We are reviewing our recpetion's processes to make them easier and faster for our guestss. We hope to recieve you again in the future and change your perception. Regards.

4
Family Family with small children Partner Couples

N/A

By on Jul 16, 2021

Review comment responded on Jul 16, 2021

Dear guest, Thak you for your evaluation, we hope to receive you again in the future. Regards.

3
Family

The immediate reaction to the property is negative as the check-in process takes more than half an hour which is ridiculous after all that travel to get there. The family section is far from the beach and trolley service is not frequent. The buffet selections are very limited versus pre-covid conditions. Otherwise, the grounds are beautiful and the staff provide excellent service. In current state, I would consider this a 3 star out of 5 resort and a fair value for the money but I visited it years ago when I would have considered it a 4 star at that time.

By on Jun 7, 2021

Review comment responded on Jun 7, 2021

Dear guest, thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Eugenia Camacho GM Assistant Sandos Playacar Beach Resort

4
Everyone

By on Jun 5, 2021

Review comment responded on Jun 15, 2021

Dear Guest, Thank you for your evaluation, we are happy to know thta you've appreciated the hotel and you had a nice stay. We hope to receive you again in the future. Regards.

5
Partner Couples

Hi, this was our second time here at Sandos Playacar and it is our favorite spot. Gluten free options are just amazing and everyone is educated on it and ready to help out for example dessert you have to ask staff and they bring you dessert gf. All employees so sweet for example Annie and Anna from Buffet by the beach area , all women at Cafe , i adore them all. Can not wait to go back .

By on May 9, 2021

Review comment responded on May 10, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guest's experiences and we will be forwarding them to our Management for their review.

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