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Sandos Playacar All Inclusive

4.0 star property
Stylish property on the shore with 8 outdoor swimming pools
VIP Access

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Photo gallery for Sandos Playacar All Inclusive

Aerial view
Family dining
Jr. Suite Riviera with Jacuzzi | Free minibar, in-room safe, desk, laptop workspace
Buffet
Reception

Reviews

7.4

Good

Popular amenities

  • All inclusive
    All inclusiveAll inclusive
  • Bar
    BarBar
  • Hot Tub
    Hot TubHot Tub
  • Pool
    PoolPool
  • Room service
    Room serviceRoom service
  • Gym
    GymGym

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Popular LocationPlayacar Beach4 min walk
  • Popular LocationPlayacar Golf Club5 min drive
  • Popular LocationXcaret Eco Theme Park12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)57 min drive

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Exterior
Occidental at Xcaret Destination - All Inclusive
On private beach
Pool
Breakfast included
All inclusive
8.2 out of 10, Very Good, (3502)
The price is $665
per night
$806 total
includes taxes & fees
Aug 10 - Aug 11
Occidental at Xcaret Destination - All Inclusive

About the neighborhood

Playa del Carmen

Located in Playacar, Sandos Playacar All Inclusive is within 2 miles (3 km) of popular attractions such as Xaman Ha Aviary and Playacar Golf Club. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Playacar Beach - 4 min walk
  • Playacar Golf Club - 5 min drive
  • Quinta Avenida - 7 min drive
  • Xplor Theme Park - 8 min drive
  • Xcaret Eco Theme Park - 12 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 57-min drive, 38.1 mi/61.4 km.

Restaurants

  • ‪Rosa Roja - ‬10 min walk
  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬3 min walk
  • ‪Tequila Beach Club - ‬9 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Stylish property on the shore with 8 outdoor swimming pools
Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. There's free parking, and an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Guests can expect to find free WiFi and plasma TVs with satellite channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, balconies, and coffee makers are also standard.
Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, kayaking, and sailing.

How much does it cost to stay at Sandos Playacar All Inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Sandos Playacar All Inclusive on Jul 28, 2024 start from $307.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Sandos Playacar All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is there parking available at Sandos Playacar All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Sandos Playacar All Inclusive?

Spa Sandos is the property's spa and services include hot stone massages, sports massages, reflexology, and body wraps.

Does Sandos Playacar All Inclusive have a casino?

No, Sandos Playacar All Inclusive doesn't have a casino.

Is there an indoor pool at Sandos Playacar All Inclusive?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a spa tub.

What do couples enjoy most about Sandos Playacar All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 8 outdoor pools, 3 poolside bars, and 9 restaurants.

Are there hot tubs at Sandos Playacar All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Sandos Playacar All Inclusive have a restaurant that serves breakfast?

No, Sandos Playacar All Inclusive doesn't have a restaurant that serves breakfast.

Does Sandos Playacar All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Sandos Playacar All Inclusive.

Does Sandos Playacar All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Sandos Playacar All Inclusive?

The closest major airport to Sandos Playacar All Inclusive is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Are there rooms with balconies at Sandos Playacar All Inclusive?

Yes, every guestroom at Sandos Playacar All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Playacar All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sandos Playacar All Inclusive.

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 426 out of 1279 reviews" "
Rating 8 - Good. 356 out of 1279 reviews" "
Rating 6 - Okay. 231 out of 1279 reviews" "
Rating 4 - Poor. 157 out of 1279 reviews" "
Rating 2 - Terrible. 109 out of 1279 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Gloria

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2024

4/10 Poor

Amalia

Liked: Cleanliness
Disliked: Staff & service
Walk too far, limited reservations for dinner
Stayed 7 nights in Jun 2024

8/10 Good

Scott William

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! We were treated very well. This is an older property but well maintained. The only concern is that the pool didn't stay clean. Maintenance seemed to be working on the pumps and electrical the entire week we were there but didn't seem to get it resolved.
Stayed 6 nights in May 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun week with friends
Overall a very good week. Room was clean and perfectly adequate if a bit dated in decor. Hotel has plenty of varied things to do during the day which we appreciated. The wedding ceremony we attended was very well organised. Giving this 4 stars as the food was mostly average.
Stayed 6 nights in Apr 2024

10/10 Excellent

Flutur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

DINO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time in Sandos. The shows are amazing, staff is friendly. I spent 6 days and got bored of the food choices in the buffet area. They repeated the food. The same day I arrived I tried to book a reservation in any of the restaurants they have, but they were full. Out of the 6 days I spent there, I got only 2 days available to make a reservation but they have a late dinner time (9pm) which I didn't take because I didn't want to miss the night show.
Stayed 5 nights in Apr 2024

8/10 Good

Charly

Stayed 7 nights in Apr 2024

4/10 Poor

Donnette

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The food was bad bad bad. The resort was effortless overall. The drinks were weak. The kids waterpark was cute but I could experience better elsewhere. I wouldnt be going back. IM HUNGRY!
Stayed 4 nights in Apr 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good overall experience
Stayed 6 nights in Mar 2024

10/10 Excellent

Henry Jesus, Norwalk

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, you have to walk to the beach but can also take the trolley. I liked walking after breakfast since it gave you something to do. The food was great and loved the octopus at the Italian spot. The Mexican restaurant had some really good food as well. All restaurants were great and the buffet was amazing as well, a lot of food there. Entertainment was fun daily and the beach is beautiful when there is no seaweed. Service by the staff was great and felt that is one of the biggest things about Cancun in general, the people always smiling.
Stayed 7 nights in Apr 2024

10/10 Excellent

Mercedes

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about it Best week of my life
Stayed 5 nights in Apr 2024

2/10 Terrible

Haim

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Serious poor service food was trash never would be back
Stayed 4 nights in Jan 2024

10/10 Excellent

Oakley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Staff can be a bit pushy at times for the spa especially. Food was good. Staff is very friendly and talkative. More of a family/couples resort.
Stayed 10 nights in Apr 2024

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff
Stayed 5 nights in Apr 2024

8/10 Good

Carly

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities
We really enjoyed our stay, the free room upgrade was a very pleasant surprise, the food was good, i found one buffet better than the other. The a la cartes we ate at 3 of them and they were really good (Mexican, Italian, french cuisine). The evening shows were pretty good, my fav was michael Jackson it was really great! I did not like the pushing of their timeshare elite program. There was quite a bit of maintenance going on when we were there. The coffee shop was amazing, the mexican grill was awesome for the evenings! We never went hungry. Our room was huge, we stayed in one of the haciendas, i felt like we were perfect walking distance to all spots on the resort.
Stayed 6 nights in Apr 2024

8/10 Good

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities
El trasporte para ir a la playa no me gustó tardaba mucho y muchas personas esperando muchos caminaban por no pasaba pronto , necesitan poner dos carritos para que no estemos tanto tiempo en espera eso fue lo que no me gusto y fui a la resección a decir de esta inconveniencia y no hicieron casa
Stayed 7 nights in Apr 2024

10/10 Excellent

Benjamin, Durham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family.
Stayed 6 nights in Feb 2024

6/10 Okay

Gina S

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I have been to Mexico almost every year for the past 17yrs. The place was not great. The power went out twice and we had no running water for about 6hrs. The trip from the room to the beach or restaurants was pretty far and they only had one working trolley most days. Some times you had to wait 20-30mins due to the trolley capacity. The beach was beautiful, pools opened at 8am but the towel hut didn’t bother to get towels until about 9am. Food was basic and it was very hard to get a reservation. There was also a lot of restrictions if you were not a select or exclusive member. I wouldn’t go back.
Stayed 7 nights in Apr 2024

8/10 Good

sergio, san ysidro

Stayed 3 nights in Apr 2024

8/10 Good

Thomas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms were older and the power went out several times. Staff was very friendly. Bathrooms were a little far from the beach area, but we still managed.
Stayed 5 nights in Apr 2024

2/10 Terrible

Regina Borger

Stayed 5 nights in Apr 2024

8/10 Good

BRADLEY

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple pools and an amazing beach are the best things about this resort. They do have a membership where you end up missing out on some premium drinks, advanced reservations for dinning, some beach areas, and few extra food options without it. This resort is very nice and the staff are super friendly. Most of them speak English enough. The walkways are very slippery in the mornings, my mother and father both slipped on the way to catch a sunrise in the early mornings. The food was all very mediocre, mostly just buffet for breakfast and lunch. Dinner reservations can only be made when you check in because you need your room information to reserve them. All of those restaurants were good but nothing out of this world or amazing. Overall the experience was very nice. The worst part of my stay was being approached and asked about extras every single day multiple times a day. We just wanted to relax but someone would ask us about doing an excursion every 45 minutes at the beach or pool. Other than that it was very nice!
Stayed 7 nights in Mar 2024

6/10 Okay

Madeline Paige

Traveled with partner
Liked: Staff & service
Resort was very pretty but very big and not well marked on what way to go. Lots of wildlife which is cool. Buffets you have to book and it’s so busy it’s hard to get in if not prepared. The buffet is average. Not great. Mini fridge and water in the room which was nice. Room service was sparse.
Stayed 10 nights in Mar 2024

8/10 Good

Eric Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Sacha Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of five stayed over spring break. Kids are ages 11, 9 and 6. The rooms were perfect for us (kind and bunk bed), food was great for both adults and children and there were fun activities for all. The beach was the highlight of our trip - you just can’t beat it. I would recommend Sandos Playacar and would definitely go there again. Great memories are to be made at this resort!
Stayed 6 nights in Mar 2024