Sandos Playacar All Inclusive

4.0 star property
Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
VIP Access

Choose dates to view prices

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Reception
Water park
View from room
Platinum King Junior Suite | 1 bedroom, free minibar, in-room safe, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Room service

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪18 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪4 min drive‬
  • Quinta Avenida
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Platinum King Junior Suite Ocean Front

  • Ocean view
  • Sleeps 3
  • 1 King Bed

Platinum King Master Suite

  • Sleeps 4
  • 1 King Bed

Jr Suite Hacienda

  • 388 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

7.2 out of 10
Good
(5 reviews)
  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Platinum King Junior Suite

  • Sleeps 3
  • 1 King Bed

Select Superior Adults Only

7.0 out of 10
Good
(35 reviews)
  • 334 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

Select Ocean Front Adults only

8.0 out of 10
Very good
(7 reviews)
  • 322 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Platinum King Master Suite Ocean Front

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Riviera Family King Junior Suite

7.8 out of 10
Good
(47 reviews)
  • 560 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

Riviera Family Queen Junior

8.4 out of 10
Very good
(86 reviews)
  • 560 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Located in Playacar, Sandos Playacar All Inclusive is within 2 miles (3 km) of popular attractions such as Xaman Ha Aviary and Playacar Golf Club. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Playacar Beach - 3 min walk - 0.2 miles
  • Playacar Golf Club - 18 min walk - 1.0 mile
  • Playa del Carmen Maritime Terminal - 4 min drive - 2.2 miles
  • Quinta Avenida - 4 min drive - 2.2 miles
  • Xcaret Eco Theme Park - 9 min drive - 4.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. There's free parking, and an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this beach property include a children's pool, a gym, and a sauna.
Guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, balconies, and coffee makers are also standard.
Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, German, Italian, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive has all inclusive rates that come with all meals and many onsite activities included. Activities include scuba lessons, kayaking, and sailing.

What's there to do within easy reach of Sandos Playacar All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is parking available on site at Sandos Playacar All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Sandos Playacar All Inclusive?

Spa Sandos is the property's spa and services include hot stone massages, sports massages, reflexology, and body wraps.

Does Sandos Playacar All Inclusive have a casino?

No, Sandos Playacar All Inclusive doesn't have a casino.

Is there an indoor pool at Sandos Playacar All Inclusive?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a hot tub.

What do couples enjoy most about Sandos Playacar All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 8 outdoor pools, 3 poolside bars, and 9 restaurants.

Does Sandos Playacar All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Sandos Playacar All Inclusive have a restaurant that serves breakfast?

No, Sandos Playacar All Inclusive doesn't have a restaurant that serves breakfast.

Does Sandos Playacar All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Sandos Playacar All Inclusive.

Does Sandos Playacar All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Sandos Playacar All Inclusive?

The closest major airport to Sandos Playacar All Inclusive is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Are there rooms with balconies at Sandos Playacar All Inclusive?

Yes, every guestroom at Sandos Playacar All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Playacar All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sandos Playacar All Inclusive.

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 495 out of 1347 reviews
Rating 8 - Good. 353 out of 1347 reviews
Rating 6 - Okay. 230 out of 1347 reviews
Rating 4 - Poor. 147 out of 1347 reviews
Rating 2 - Terrible. 122 out of 1347 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Johnny

Liked: Staff & service
Stayed 7 nights in May 2025

6/10 Okay

Crispin Gregory, queen creek

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air conditioner inadequate
Stayed 5 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable Stay.

We had a good time here. The rooms are older and have not been renovated. At least the one we had been was incredibly outdated. However, the room was extremely clean and the beds were comfortable — the balcony was great. We liked the environment and the entire space of the property was really pretty to walk. We were primarily disappointed about the food; it really was not that great. We only enjoyed the breakfasts, and the beachfront enjoyment of that breakfast… super breakfast buffet. Overall, we may stay here again, traveling through Mexico. I would recommend of you traveling with children. We were 2 adults, and this is for sure a great family resort.
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The A la Carte restaurants were all very good. The shows were professional
Stayed 7 nights in Mar 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very quiet resort, we were worried about the recent food illnesses, but we did not experience any problems. We had a nice stay.
Stayed 8 nights in Mar 2025

2/10 Terrible

Malcolm, Grande Prairie

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Stephen

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Time
Stayed 7 nights in Mar 2025

4/10 Poor

Emilie

Traveled with family and small children, Traveled with partner
Disliked: Amenities
Water Issues: No water to shower on day 1 of our stay, leaving guests to clean themselves in the private pools. No hot water in our room for the first 3 days. When we did have some hot water, it would run out quickly, making it difficult to enjoy basic amenities. Limited Dining Options: The buffets were closed, and despite multiple attempts, it was impossible to make reservations at the other restaurants, severely limiting our dining choices. Unpleasant Odor: There was a persistent stench of sewage around the property, which detracted from the overall experience and made it difficult to fully enjoy the resort. Food-Borne Illness: My family and I all experienced diarrhea, and some members also suffered from vomiting. As I am 7 months pregnant, I could not take any medication to alleviate my symptoms, which further impacted our stay. Hot Tub Issues: The hot tub was cold and dirty, which was concerning. We never used it. Harassment by Staff: Every day, my husband and I were accosted multiple times per day by staff members asking if we were interested in “visiting the property for an hour and receiving free massages” in exchange for listening to a timeshare presentation. This continued throughout our stay, and staff even left a note on our door requesting that we immediately go to reception for “compensation” – another attempt to discuss timeshares. Cleanliness: My room's shower was visibly dirty, which was disappointing and did not meet the standards I expected.
Stayed 6 nights in Feb 2025

10/10 Excellent

Justin

Stayed 7 nights in Feb 2025

4/10 Poor

Bonnie

Traveled with family
Disliked: Property conditions & facilities
We had NO water for two days! Then we had NO hot water for an additional day!
Stayed 5 nights in Feb 2025

4/10 Poor

Kaylie

Stayed 7 nights in Feb 2025

10/10 Excellent

javier chavez gonzalez

Stayed 9 nights in Feb 2025

8/10 Good

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service
Fourth family trip with a young child. Property has some maintenance issues in the rooms they need to prioritize and work through. Water pressure needs to be improved and the patio doors need attention.
Stayed 6 nights in Feb 2025

2/10 Terrible

Shelley

Stayed 7 nights in Feb 2025

2/10 Terrible

Jenny Zoraida

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water we all got sick from Food poisoning
Stayed 4 nights in Feb 2025

6/10 Okay

Gareth

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Mediocre food bordering on terrible (breakfast and lunch), dinners were ok to good. The service was mediocre to bad, which surprised me. The shows were actually hit or miss. Nice beach! Overall not impressed and would not go back…
Stayed 4 nights in Feb 2025

10/10 Excellent

Luanne

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great resort with friendly staff.
Stayed 7 nights in Feb 2025

2/10 Terrible

Julie Kathleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water for several days. When we got here all water was cold. Over 200 guests were ill guessing E. coli. Staff did not address any issues. Did not let us know why there was no water. Or when we would have water. It was a mess! It was not fun being severely ill with out flushing toilets!!! Very poor communication
Stayed 9 nights in Feb 2025

2/10 Terrible

Roy Charles

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were not clean, the air condition did not work very well,very little hot water in the showers. the elevator did not work in the building. the pool always had oily water in it. The food was not very good. This is a resort that I would not go to again.
Stayed 10 nights in Feb 2025

6/10 Okay

Janet

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
The Staff was very responsive and helpful. The food was not very good. We got sick with the Norovirus. The rooms were clean but old and not well cared for. The pictures on the website are not very accurate.
Stayed 4 nights in Feb 2025

2/10 Terrible

Cynthia

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was beautiful and the weather was fantastic. The hotel was atrocious! Everyone in our group of 8 got extremely sick with gastrointestinal issues. Nausea, diarrhea, stomach pain. On site convenience store sold diarrhea/nausea relief for $ 37usd along with bottled water for $13usd. Shows the pure greed of the hotel. Check in was extremely slow. The hotel is so spread out, our group was spit up and a good 15 min walk apart. There was a trolly, just never any room on it. Definitely needed more transportation services. Never any loungers available at the pools unless you want to spend $100 USD greed over satisfied customers once again Staff not very eager to serve except the ones trying to sell time shares. They were quite persistent and bothered us several times during our stay. Check out at noon, ride to airport at 3pm. Asked for late check out $20 per hour. But Nope you can’t. Often had dirty dishes. Cups with lipstick or coffee stains. Saw children at the buffet pick up food with their hands, smell it and put it back. Food was mid depending where you eat. Swim up bars at the children’s pools not the adult pools - not sure why children would need a swim up bar. Can only imagine the content of urine in that water. I have been to many all inclusives and this one by far was the worst. Will never go back and will warn anyone I can to stay away. TERRIBLE EXPERIENCE
Stayed 9 nights in Feb 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous beach, lovely walkable paths with trees everywhere, delicious buffet, comfy bed, friendly staff.
Stayed 5 nights in Dec 2024

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Save your money this place sucked. Bathroom smelled like sewer. Barely any food options.
Stayed 5 nights in Nov 2024

2/10 Terrible

Alieshia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a group of 10. We were there from February 17th to today( February 24th). We all were extremely ill. Pleaded with front desk for bottled water and was told had to purchase from the gift shop ($12 each) We spent $500 on bottled water. I complained everyday. At the end of our trip ,a few finally came around and they closed the Buffet. We could not eat anything. We lived off Pringles and bottled water. My husband and daughter are still ill and are going to the doctors tomorrow.
Stayed 7 nights in Feb 2025

2/10 Terrible

Michele

Stayed 6 nights in Feb 2025