6/10 Okay
David
Traveled with family
Jul 24, 2025
Liked: Staff & service, amenities
The good! It is an eco park, plenty of animals to see
the al a carte restaurants are good ( the lilies being our favorite )
The room are nice ! We stayed in the one bedroom suite , it had two baths , the living room had bunk bed for the kids. ( the only complain would be no door to bedroom, so if you want privacy , as a couple you wont have it )
the brazilian rodizio is an avoid at all cost ( not authentic at all, what they claim to be picanha is not picanha. Flavor of the food was subpar)
the laguna buffett was ok,
be aware that couple restaurants are being remodeled and are closed .
The night shows are really good and it is must.
The cenote although pretty , had a foul smell.
The jade river doesnt seem like a river ( water seem stagnant and couldnt see a flow )
Water park was fun for the kids, in certain areas it can be uncomfortable to walk barefooted ( bring water shoes) the slides are good , although it my son and I got stuck in two different ones )
One issue that we didnt like was how the pool water everywhere was not clear, it was cloudy and definitely not clear like the pictures may show.
The beach is ok , we went in July so algae ( sargassum) is present , but they have some mitigation for that and is not as bad. , the seem to clean the beach every morning.
The place is big , so expect to get your steps in, if you have difficulty walking around , I would not recommend this resort.
There are Mayan ruins on property , which was nice to see.
David
Stayed 3 nights in Jul 2025