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Recent guest reviews

Nice people everywhere. Decent property and shows . Ocean was not good na d full of seaweed all the stay. Monkeys were very annoying especially at night and for sensitive sleepers not a good destination.

Good food, great pool and beach, friendly staff. Only minor things to be improved e.g. more outlets in the room

Enjoyable time. Facility was clean. Staff was really friendly. Rooms need a little updating.

First of all they need to leave you alone about buying a time share. That’s the first thing they do when you get there and they annoy you until you say you will meet with them. It rude and it take away from your vacation. The rooms and pool could be a lot nicer. We upgraded to presidential suite and it was nicer than the standard rooms but still very cheaply built. The room needed a lot of repairs. Not worth the extra money honestly. They didn’t tell you that you needed a mask to go into the restaurants when you got there. They don’t tell you anything about when and where to set up your Covid test for home! They need to work on explaining things better and quit trying to sell you a time share!

Planning my first trip to MX was super hard and looking through reviews of hotels and everything was very stressful. However I’m so happy I chose Iberostar Quetzal for the first trip!! The staff here was AMAZING! Everyone(the staff) was so nice and very accommodating to whatever we needed. The hotel itself was super nice and very clean. The food was amazing !!! The buffet had so much to choose from. However if your going for a couple trip I so suggest an adult only resort. If your traveling with family, I definitely would recommend this hotel. Also if your planning on doing more things outside the hotel I suggest staying closer to Cancun vs playacar. Something else to mention is that the spa, massage, and some water activities are very expensive!! The store in the hotel was also very expensive so Bring everything you need before hand. Overall experience of the hotel was super amazing! Definitely recommend to any first time family!!!!

The property was very well kept and very clean. That entire part of Mexico is dealing with a seaweed infestation but they did a good job trying to mitigate the seaweed along the beach. The staff were friendly, and there were several activities to participate in throughout the day.

I love everything on this property except the rooms. They need to change the beds are to small and the tv to old. If they font change the beds i dont think i gonna cane back to this hotel and i dad about because the rest is beautiful, staff amazing, food really good but sleep comfortable is very important.

Great beach, friendly staff, great pool/property. Food is 6 out of 10 and the drinks are OK. Our first day we attempted to book dinning for the next 7 nights and had very few options if any at all, glad we didn't though. We found it better to go into town and eat dinner.

Me encanto ese lugar fui con mi amigos y hermana a celebrar pero quiero regresar con mis hijas para q vean lo bello q es la naturaleza hay. Lo recomiendo aunque me gustaria q estendieran los horario del bar para mas tatde.

Loved the jungle setting for this property. The room was very clean and comfortable, the ocean view from our suite was spectacular. The food was pretty good, but watch the times for the opening and closing or you may get caught. We will come back to this one. Loved the people at the dive center. Nice, patient and great to learn from.

The grounds and the staff were amazing. The pool is huge and beautiful but was just very warm. The adults only pool and children’s pool was much cooler and very refreshing. The restaurants were ok, definitely not amazing but decent. The themed restaurants were much better than the buffet but you only get so many reservations at those depending upon the number of nights you stay.

The hotel its far from 5 stars. The hotel is in villas,with stars inside luck lake cheap buildings. The floor is very dirty, lucks nice but when you walk too bathroom in bare foot faind very dirty floor, around the toilet in back filthy, sorry cleaning very poor!!!

Property and staff were great

Our check-in and initial room experience wasn’t the greatest. The first room my parents got when they got there had the ceiling leaking over the toilet in their bathroom and a/c only had on fan speed. The reason for the leaking ceiling was the toilet on the floor above was leaking and they were going to fix it and expected them to stay in the same room with toilet water drops falling from the ceiling on them for when they needed to use the restroom. That wasn’t acceptable. Kinda got the run around for about 2hrs on the whole ordeal because supposedly they didn’t have any other rooms available. In the end, a new room was provided. Customer service could have been better and more accommodating. Another disappointing part was having to make reservations for dinner and it seemed like there were never any times to make them. We finally got in one night and it barely had anybody there. Weird how it was hard to make reservations with nobody eating in them.

Avenida Xaman Ha Lote Hotelero No. 2 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Playacar, Iberostar Quetzal All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Main Beach. This 350-room, 4.5-star aparthotel welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 3 restaurants.


Dining

There are ample dining options with 3 onsite restaurants, including Bonsai Restaurant, which specializes in Japanese cuisine.


Rooms

Each apartment is air-conditioned and has an array of amenities, including free minibar items, a balcony, and a ceiling fan. A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a safe, a phone, and an ironing board.


Property features

Guests of Iberostar Quetzal All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive aparthotel include a gym, a sauna, and free WiFi in public areas.

Room options

Superior Double Room (Near Pool,1 Person)

2 Double Beds | 1 King Bed | Sleeps 1

Superior Double Room (Near Pool)

2 Double Beds | 1 King Bed | Sleeps 4

Last Room Available, Single

1 Double Bed | 1 King Bed | Sleeps 1

Last Room Available

1 Double Bed | 1 King Bed | Sleeps 4

Guest reviews for Iberostar Quetzal All Inclusive

Everyone (50) Couples (9) Family (19)
4
Family

Nice people everywhere. Decent property and shows . Ocean was not good na d full of seaweed all the stay. Monkeys were very annoying especially at night and for sensitive sleepers not a good destination.

By on Jul 11, 2022

5
Friends

Good food, great pool and beach, friendly staff. Only minor things to be improved e.g. more outlets in the room

By on Jun 20, 2022

4
Friends

Enjoyable time. Facility was clean. Staff was really friendly. Rooms need a little updating.

By on May 31, 2022

3
Family

First of all they need to leave you alone about buying a time share. That’s the first thing they do when you get there and they annoy you until you say you will meet with them. It rude and it take away from your vacation. The rooms and pool could be a lot nicer. We upgraded to presidential suite and it was nicer than the standard rooms but still very cheaply built. The room needed a lot of repairs. Not worth the extra money honestly. They didn’t tell you that you needed a mask to go into the restaurants when you got there. They don’t tell you anything about when and where to set up your Covid test for home! They need to work on explaining things better and quit trying to sell you a time share!

By on May 23, 2022

5
Partner Couples

Planning my first trip to MX was super hard and looking through reviews of hotels and everything was very stressful. However I’m so happy I chose Iberostar Quetzal for the first trip!! The staff here was AMAZING! Everyone(the staff) was so nice and very accommodating to whatever we needed. The hotel itself was super nice and very clean. The food was amazing !!! The buffet had so much to choose from. However if your going for a couple trip I so suggest an adult only resort. If your traveling with family, I definitely would recommend this hotel. Also if your planning on doing more things outside the hotel I suggest staying closer to Cancun vs playacar. Something else to mention is that the spa, massage, and some water activities are very expensive!! The store in the hotel was also very expensive so Bring everything you need before hand. Overall experience of the hotel was super amazing! Definitely recommend to any first time family!!!!

By on May 14, 2022

3
Family Partner Couples

The property was very well kept and very clean. That entire part of Mexico is dealing with a seaweed infestation but they did a good job trying to mitigate the seaweed along the beach. The staff were friendly, and there were several activities to participate in throughout the day.

By on May 8, 2022

4
Family

I love everything on this property except the rooms. They need to change the beds are to small and the tv to old. If they font change the beds i dont think i gonna cane back to this hotel and i dad about because the rest is beautiful, staff amazing, food really good but sleep comfortable is very important.

By on Apr 18, 2022

4
Friends

Great beach, friendly staff, great pool/property. Food is 6 out of 10 and the drinks are OK. Our first day we attempted to book dinning for the next 7 nights and had very few options if any at all, glad we didn't though. We found it better to go into town and eat dinner.

By on Feb 23, 2022

4
Everyone

By on Dec 2, 2021

5
Family Friends

Me encanto ese lugar fui con mi amigos y hermana a celebrar pero quiero regresar con mis hijas para q vean lo bello q es la naturaleza hay. Lo recomiendo aunque me gustaria q estendieran los horario del bar para mas tatde.

By on Nov 7, 2021

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