Iberostar Waves Quetzal - All Inclusive

VIP Access

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Where to?

Dates

March 2026

April 2026

On the beach, white sand, sun loungers, beach umbrellas

8 restaurants, lunch, dinner served; Japanese cuisine

4 outdoor pools, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

All inclusive
Parking included
Free WiFi

Explore the area

Playa del Carmen, QROO

Place, Piste Cyclable sur Paseo Xaman-Ha
‪5 min walk‬
Place, Playacar Beach
‪8 min walk‬
Place, Playacar Golf Club
‪14 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Premium bedding, down comforters, free minibar, in-room safe

Quadruple Room Premium with View

376 sq ft
Sleeps 3

Double Room Premium

376 sq ft
Sleeps 4

Double Room Premium with Pool View

376 sq ft
Sleeps 4

Suite Junior

409 sq ft
Sleeps 4

Suite Junior with Sea View

376 sq ft
Sleeps 4

Double Room Premium with View

376 sq ft
Sleeps 4

Premium Room

Very good

Garden view
377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

Garden view
409 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite, Oceanfront

Excellent

Ocean view
409 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Very good

Garden view
377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Garden view
377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room

Very good

Garden view
377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Ocean view
409 sq ft
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Room Premium

376 sq ft
Sleeps 3

Premium Room (Near Beach)

Wonderful

Garden view
377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Beach)

Garden view
377 sq ft
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Promo)

Wonderful

Garden view
377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Promo)

Garden view
377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Double Room Premium

376 sq ft
Sleeps 4

Premium Room (Tropical View)

Garden view
377 sq ft
Sleeps 1
1 King Bed OR 2 Double Beds

Premium Room (Tropical View)

Exceptional

Garden view
377 sq ft
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Beach Access)

Beach view
409 sq ft
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Beach Access)

Beach view
409 sq ft
1 bedroom
Sleeps 1
1 King Bed OR 2 Double Beds

Penthouse, 2 Bedrooms, Oceanfront (Suite)

2 bedrooms
Sleeps 1
2 Double Beds and 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

2 bedrooms
Sleeps 6
2 Double Beds and 1 King Bed

Room Premium with Garden View

Sleeps 4

Room Premium with Garden View

376 sq ft
Sleeps 4

Suite Junior with Sea View

Sleeps 4

Suite Junior with Sea View

Sleeps 4

Quadruple Room Premium with Pool View

376 sq ft
Sleeps 3

Suite Junior with Ocean View

376 sq ft
Sleeps 4

Quadruple Room Premium with View

376 sq ft
Sleeps 3

Suite Junior

409 sq ft
Sleeps 4

About the neighborhood

Playa del Carmen

Located in Playacar, Iberostar Waves Quetzal - All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 8 restaurants.

What's nearby

Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.3 miles
Playacar Beach - 8 min walk - 0.5 miles
Mahi Golf Course - 11 min walk - 0.6 miles
Playacar Golf Club - 14 min walk - 0.8 miles
Mayan Ruins of Playacar - 2 min drive - 1.1 miles

Getting around

Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

‪Viva Wyndham Maya - ‬10 min walk
‪rosa roja - ‬5 min walk
‪Festival Grand Buffet - ‬8 min walk
‪Blue Moon Beach Bar Sandos Select Club - ‬10 min walk
‪Cupcake Cafe - ‬6 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

Guests of Iberostar Waves Quetzal - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.

Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free minibar items, balconies, and ceiling fans are other standard amenities.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Pool
All inclusive
Spa
Kids pool

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

3 poolside bars
7 bars/lounges
8 restaurants
A beach bar

Restaurants on site

Beach Grill Uxmal
Bonsai Restaurant
La Gondola Restaurant
La Hacienda
Mare Nostrum Restaurant

Things to do

4 outdoor pools
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Shopping
Snorkeling
Steam room
Tennis
Tennis lessons
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting (surcharge)
Playground

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Smooth flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible spa

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Free stocked minibar
Limited room service

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Connecting rooms available
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses eco-friendly cleaning products.
The property is professionally cleaned.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Iberostar Quetzal

Iberostar Quetzal All Inclusive

Iberostar Quetzal All Inclusive Playa del Carmen

Iberostar Quetzal Playa del Carmen

Quetzal Iberostar

Iberostar Hotel Quetzal Playacar

Iberostar Quetzal Playacar Hotel Playa Del Carmen

Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Iberostar Quetzal All Inclusive All-inclusive property

Iberostar Quetzal Inclusive i

Frequently asked questions

Is a free cancellation option available at Iberostar Waves Quetzal - All Inclusive?

Iberostar Waves Quetzal - All Inclusive offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to see near Iberostar Waves Quetzal - All Inclusive?

This property is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Will I be able to park at Iberostar Waves Quetzal - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Bicycle parking is also available for guests.

Is there a spa available at Iberostar Waves Quetzal - All Inclusive?

Spa Sensations is the property's spa and services include hot stone massages, deep-tissue massages, couples treatments, and body wraps.

Does Iberostar Waves Quetzal - All Inclusive have a casino on the premises?

No, Iberostar Waves Quetzal - All Inclusive doesn't have a casino.

Will I find an indoor pool at Iberostar Waves Quetzal - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Iberostar Waves Quetzal - All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and 8 restaurants.

Are there hot tubs at Iberostar Waves Quetzal - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Iberostar Waves Quetzal - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Iberostar Waves Quetzal - All Inclusive has 8 restaurants, and serves free buffet breakfast.

Will Iberostar Waves Quetzal - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Iberostar Waves Quetzal - All Inclusive.

Does Iberostar Waves Quetzal - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Iberostar Waves Quetzal - All Inclusive?

The closest major airport to Iberostar Waves Quetzal - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.8 mi away (277 minutes by car).

Can I book a room with a balcony at Iberostar Waves Quetzal - All Inclusive?

Yes, every guestroom at Iberostar Waves Quetzal - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Iberostar Waves Quetzal - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Iberostar Waves Quetzal - All Inclusive if you plan to say "I do" during your trip.

Iberostar Waves Quetzal - All Inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8/10 Good

Michael, Plymouth

Traveled with partner

Nov 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Need additional bars around the pool and beach. The restaurants/buffets near the beach and pool should serve breakfast

Stayed 10 nights in Nov 2025

10/10 Excellent

Gloria

Traveled with family

Nov 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Yes. Everything so clean. The staff are so kind.

Stayed 7 nights in Nov 2025

2/10 Terrible

Atanas

Traveled with family and small children

Nov 12, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The hotel is terrible. I would never go back. Check-in is at 3 o'clock. We arrived at 2:30 they told us to have lunch and come back at 3 o'clock because the room wasn't ready. Then they started offering us excursions or a massage for $150. When you refuse they are not very happy and put you in a nasty room. They checked us in at 4 o'clock. We are with a small child who didn't stop crying. The room smells of mold. It's all dusty. There are two bedside lamps but one doesn't work. The bathroom is old. For the first time I've seen a cement bed and a mattress on top. The view from the terrace was... better not to go out 😀 Luckily for us, we also had a scorpion in the room next to my child. They said it was normal because we were in the jungle… But my opinion is that the room should be safe for their guests ..The Italian and Chinese restaurants are by reservation. You can visit them once. The food in the restaurant was good. The waiters and bartenders were on a level. You have to go to the beach at 7 o'clock to reserve a sunbed, if you don't get up early you will be sitting on the sand 😀 The beer is draft, no bottles. Mineral water is a mirage.. This is the worst money I spent on vacation! I don't recommend it even to my enemies!!!

Stayed 7 nights in Nov 2025

8/10 Good

CELIA

Oct 30, 2025

Stayed 7 nights in Oct 2025

10/10 Excellent

wahida

Traveled with partner

Oct 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spa was wonderful,staff.

Stayed 7 nights in Sep 2025

10/10 Excellent

Joseph

Traveled with partner

Oct 2, 2025

Our room was close to the beach and the pool making quick trips to the room convenient . The staff was always pleasant and easy to talk to. The entertainment staff was outstanding during the week however on the weekend things to do were hard to find. I found the continuing run of the same video a bit tedious. Although the restaurant foods were quite tasty the buffet seemed to be a repeat each meal of the same things. All in all we enjoyed our stay. We have been going to this same hotel for 20 years so we would notice how things have changed over time.

Stayed 5 nights in Sep 2025

6/10 Okay

Kevin

Traveled with partner

Sep 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.

Stayed 5 nights in Sep 2025

10/10 Excellent

Alex

Sep 17, 2025

Stayed 3 nights in Aug 2025

10/10 Excellent

Jordan

Traveled with group, Traveled with partner

Sep 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

so much fun

Stayed 5 nights in Jul 2025

8/10 Good

Rodrigo

Traveled with family

Sep 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

clean, affordable

Stayed 6 nights in Jul 2025

10/10 Excellent

Hector, Miami

Traveled with family

Sep 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Bien hotel muy recomendado

Stayed 2 nights in Aug 2025

10/10 Excellent

Oi Ling Chu

Traveled with group

Aug 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Aug 2025

8/10 Good

Francisca

Aug 29, 2025

Stayed 5 nights in Aug 2025

10/10 Excellent

Brett Joseph

Traveled with group, Traveled with partner

Aug 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.

Stayed 5 nights in Aug 2025

10/10 Excellent

Juan

Traveled with family

Aug 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel. The service, the food and everything was perfect for me and my family.

Stayed 4 nights in Aug 2025

10/10 Excellent

Mykhaylo

Traveled with family

Aug 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and cozy hotel. No problem with the room at all. Friendly personnel. The food was amazing. Will visit again.

Stayed 5 nights in Aug 2025

6/10 Okay

Lisa Yvonne Lopez

Traveled with family

Aug 18, 2025

Liked: Cleanliness

This was our third resort that we stayed at in Playa del Carmen and we enjoyed the other two resorts a lot more. The service here was lacking but there were a few staff that were excellent. The food options and variability was much better in the other two resorts. The best a la carte restaurant was closed most of the week due to “low staff” but one of the staff at the resort informed us that they had staff not working as many days/hours because it wasn’t a busy week for the resort. Overall the experience was good but not excellent. We likely would not choose this resort in the future again.

Stayed 6 nights in Aug 2025

8/10 Good

Devon

Aug 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

10/10 Excellent

Alma

Aug 3, 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

ROBERT

Traveled with partner

Aug 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Highly recommend

Stayed 5 nights in Jul 2025

6/10 Okay

Melissa

Jul 31, 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Justin

Traveled with family and small children

Jul 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food amazing. So family friendly and peaceful. Go. Be happy.

Stayed 9 nights in Jul 2025

10/10 Excellent

Patricia

Traveled with family

Jul 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .

Stayed 4 nights in Jul 2025

8/10 Good

Martha

Jul 26, 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

Cesar A

Traveled with family

Jul 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2025

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Iberostar Waves Quetzal - All Inclusive

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Penthouse, 2 Bedrooms, Oceanfront (Suite)

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Iberostar Waves Quetzal - All Inclusive