Skip to main content
Beginning of main content

Recent guest reviews

There were monkeys all over my room balcony. The grabbed tables and chair, urinated and defecated on the balcony as well! It was a nightmare. I felt like I was in a jungle!!! I was completely traumatized and left the hotel immediately.

Environment, pool and beach were awesome .Foid was great

Really liked all the animals to see around the property. The staff was excellent everywhere except in the restaurants that required reservations. In both places we went they were terrible. All other places- pool, buffet, front desk, bell hop they were all excellent!! The pool & beach are great!

This was my 5th visit to this hotel, but the first time I stayed on the Quetzel side (always stayed on the Tucan side before). Service, food, amenities, etc. were all outstanding. This is why I choose to return to this resort. The beach was full of seaweed this time of year (which isn't their fault), so I will not be returning in Sept. again, but would whole heartedly recommend this hotel to anyone wanting to enjoy a nice, relaxing, fun-filled vacation in the sun! Very nice - thanks again!

We loved the nature and being able to be surrounded by different types of animals and the forest makes this place unique

Really big beach and great water. There was seaweed but it was not bad and was not near the problem it is at other spots. Big pool area with a separate aqua bar pool and a separate sports pool. Well planned. The grounds were beautiful with the middle of the resort basically a jungle setting with carved out areas and waterfalls. Food was really good including the supper buffet. Very good variety and everything tasted great. Excellent staff. My wife had broken her ankle a few months before the trip and still wasn't getting around well. Anytime we wanted to go eat or head up near the front of the resort all I had to do was make a phone call and the staff would immediately send a cart to pick us up. Awesome service! Beach front rooms were awesome except for air conditioning did not work well. Not a problem for the king bed area because of a nice ceiling fan but my two sons were hot sleeping in the sofa bed area. Tried three times to get it fixed and they tried some things but couldn't get it improved. All in all an excellent resort!

Need to update their AC units and mini refrigerator. AC was weak. I thought it was only my room then I asked around. More than 5 guests told me the same. One regular visitor told me it’s been like that for a while and that he just got used to it. Besides the AC issue. I would recommend this Hotel and I would come back. Entertaining very good! Animación muy bien.

Hotel is very clean, staff is friendly, entertainment team is very nice and active. We liked food and shows.

Awesome beach. Good food. Nice pools. Good drinks.

Nice hotel en general but they need to improve in night time restaurants special The Italian , the food very poor quality.

We really enjoyed our stay at the Quetzal. We loved the jungle and all of the animals. The food was pretty good and it was easy to book reservations in one of the 4 restaurants. The beach was really nice and the staff did a good job making sure there was not to much seaweed. We loved the pool. My five year old daughter spent hours in it! We did have trouble with the safe in our room. We called 4 times to get someone to help, but no one ever came. The drinks seemed a little watered down, but you could always get more. There were also a lot of activities to do on the hotel grounds. Overall we had a great time.

Very nice resort food ok staff wonderful beds could be more comfortable

The only thing I would complain about is the seaweed in the ocean right now. This has nothing to do with this hotel as it is all along the entire coast. Just a bummer it was bad during our stay. The staff at this hotel is beyond amazing. If you get a chance, enjoy a massage in the jungle....simply amazing. Ask to be placed by the waterfall beds for your massage....so relaxing!

Avenida Xaman Ha Lote Hotelero No. 2 Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Playacar, Iberostar Quetzal All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 3.5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 3 restaurants.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 10:00 AM. There are multiple options for onsite dining with 3 restaurants, including Bonsai Restaurant, which specializes in Japanese cuisine. Savor a meal from the comfort of your room with room service.


Rooms

All 350 air-conditioned rooms provide free minibar items, balconies, and ceiling fans. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

Guests of Iberostar Quetzal All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a fitness center, a sauna, and free WiFi in public areas.

Room options

Double Room (Near Pool,1 Person)

2 Double Beds | 1 King Bed | Sleeps 1

Standard Room

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, Oceanfront

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Iberostar Quetzal All Inclusive

Everyone (42) Couples (3) Family (4)
4
Everyone

By on Nov 5, 2020

1
Friends

There were monkeys all over my room balcony. The grabbed tables and chair, urinated and defecated on the balcony as well! It was a nightmare. I felt like I was in a jungle!!! I was completely traumatized and left the hotel immediately.

By , from New York on Oct 21, 2020

4
Partner Couples

Environment, pool and beach were awesome .Foid was great

By on Jan 12, 2020

3
Everyone

By on Jan 8, 2020

5
Everyone

By on Dec 9, 2019

5
Partner Couples

Really liked all the animals to see around the property. The staff was excellent everywhere except in the restaurants that required reservations. In both places we went they were terrible. All other places- pool, buffet, front desk, bell hop they were all excellent!! The pool & beach are great!

By on Sep 27, 2019

5
Family

This was my 5th visit to this hotel, but the first time I stayed on the Quetzel side (always stayed on the Tucan side before). Service, food, amenities, etc. were all outstanding. This is why I choose to return to this resort. The beach was full of seaweed this time of year (which isn't their fault), so I will not be returning in Sept. again, but would whole heartedly recommend this hotel to anyone wanting to enjoy a nice, relaxing, fun-filled vacation in the sun! Very nice - thanks again!

By on Sep 23, 2019

5
Everyone

By on Sep 3, 2019

5
Partner Couples

We loved the nature and being able to be surrounded by different types of animals and the forest makes this place unique

By on Aug 27, 2019

5
Family

Really big beach and great water. There was seaweed but it was not bad and was not near the problem it is at other spots. Big pool area with a separate aqua bar pool and a separate sports pool. Well planned. The grounds were beautiful with the middle of the resort basically a jungle setting with carved out areas and waterfalls. Food was really good including the supper buffet. Very good variety and everything tasted great. Excellent staff. My wife had broken her ankle a few months before the trip and still wasn't getting around well. Anytime we wanted to go eat or head up near the front of the resort all I had to do was make a phone call and the staff would immediately send a cart to pick us up. Awesome service! Beach front rooms were awesome except for air conditioning did not work well. Not a problem for the king bed area because of a nice ceiling fan but my two sons were hot sleeping in the sofa bed area. Tried three times to get it fixed and they tried some things but couldn't get it improved. All in all an excellent resort!

By on Jun 24, 2019

url importing http://www.orbitz.com/Playa-del-Carmen-Hotels-Iberostar-Quetzal-All-Inclusive.h428594-p2.Hotel-Reviews
There was an error importing /Playa-del-Carmen-Hotels-Iberostar-Quetzal-All-Inclusive.h428594-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Playa-del-Carmen-Hotels-Iberostar-Quetzal-All-Inclusive.h428594-p2.Hotel-Reviews