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Recent guest reviews

Beautiful Property! Nice clean luxurious resort. Awesome Pools, and fabulous food.

This property is next to a ferry dock. And the beaches have big boulders in the sand making it a beach you cannot swim in. Location for beach is not ideal.

It was beautiful and everyone was very accommodating.

The food was good at the restaurants but the French restaurant charged 89.00 for meal. If the Hilton was all inclusive all the restaurants should be free.

We did not get to stay at the Hilton. We were moved next door to Panama Jack and in no way does it compare. The meals were mediocore so we went across the street to take our meals at the Hilton. Sorry we were moved.

The bad: We were not made aware when booking this trip or at any time leading up to it that the property was undergoing major renovations. We, and all other guests we spoke to during our trip, only found out upon reaching the property. Over 50% of the hotel was closed off for construction, including coffee shops and restaurants. There were tarps and construction barriers marring most photos we tried to take and we could hear hammering and tile saws until after 10pm some nights. The noise of the saws even competed with the outdoor rock show. We were not made aware until our fourth day that we could also use the amenities and restaurants across the street at Panama Jacks. This was only mildly attractive to us as we had specifically booked an adults only and they are a family resort. Avoid the ‘sales presentation’ at all costs. The good: The parts of the hotel not under construction are beautiful, I have no doubt it will be an amazing destination once finished. Every staff member we met was friendly and helpful, housekeeping was impeccable. Despite some challenges with the buffet not being available for lunch or dinner multiple days, when it was, the selections were good. We tried the specialty Italian restaurant at Panama Jacks and it was very good. Being able to safely walk to Fifth Avenue shopping, bars/restaraunts, and the Cozumel ferry are a big plus. Overall I would def go here again once renovations are complete, the staff makes it very welcoming.

The service was amazing. Everyone was welcoming and nice. I wish that there was more to do at the resort during the evening i.e. comedy clubs, piano bar, discos, etc. I did however love the different activities throughout the day!

I don’t like fixing this properly Buffet to small and don’t have good choice

We had en excellent view and away from the construction that is going on due to renovations after the Hilton purchased the property less than a year ago. However, everything was excellent and the noise wasn't and issue even when we were closed to the construction.

property was under remodeling and 2/3 of restaurant were closed.there is very little beach and full with seaweed and smell.

The beautiful property and the staff was amazing and Th was food was very good

The staff was wonderful and the food was great. Clean and safe. close to every thing.

The pool was nice, beach was the worse I have ever been to basically nonexistent. There was major construction/remodeling work being done throughout my stay! Not so pleasant being woken up by a jackhammer every morning and while trying to relax at the pool...

Staff was very friendly, resort was nice and clean. Under construction so didn’t get the full benefit

Av. Constituyentes No. 2 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Mamitas Beach Club
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Downtown, Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Mamitas Beach Club. This 513-room, 4.5-star property has 3 outdoor pools along with private in-room spa tubs and a full-service spa.


Dining

Relish the fusion cuisine at Pelicanos, one of 8 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 513 accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and 42-inch LED TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other standard amenities include private spa tubs, free minibar items, and coffee makers.


Property features

Guests of Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated have access to a full-service spa, 3 outdoor pools, and a fitness center. If you decide to drive, there's free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this adults-only property include 2 spa tubs, a sauna, and an outdoor tennis court.

Room options

Junior Suite Garden View - 2 Double Beds - Mobility Accessible W/Roll-In Shower

2 Double Beds | Sleeps 3

Junior Suite Ocean View - 1 King Bed

1 King Bed | Sleeps 2

Junior Suite Swim-Up - 2 Double Beds

2 Double Beds | Sleeps 4

Junior Suite Swim-Up - 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Everyone (174) Couples (88) Family (17) Friends (13) Other (4)
5
Everyone

By on Mar 28, 2020

Review comment responded on Apr 4, 2020

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

5
Family

Beautiful Property! Nice clean luxurious resort. Awesome Pools, and fabulous food.

By , from Keller TX on Jan 28, 2020

Review comment responded on Feb 1, 2020

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

3
Partner Couples

This property is next to a ferry dock. And the beaches have big boulders in the sand making it a beach you cannot swim in. Location for beach is not ideal.

By on Jan 8, 2020

Review comment responded on Jan 8, 2020

Thank you very much for your recent visit to Hilton Playa del Carmen we really appreciate you have taken the time to share your impressions We would like to mention that we are sincerely sorry to read your review. Our goal is to ensure our guests satisfaction, we always make our best effort in making feel our guests special and valued during their stay. Certainly, it appears we did not have the opportunity to fulfill this during your time with us. We hope to have the opportunity to welcome you back and provide you with a truly exceptional vacation experience.

5
Family

It was beautiful and everyone was very accommodating.

By on Dec 22, 2019

Review comment responded on Dec 22, 2019

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

4
Everyone

The food was good at the restaurants but the French restaurant charged 89.00 for meal. If the Hilton was all inclusive all the restaurants should be free.

By on Dec 12, 2019

Review comment responded on Dec 14, 2019

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

3
Family

We did not get to stay at the Hilton. We were moved next door to Panama Jack and in no way does it compare. The meals were mediocore so we went across the street to take our meals at the Hilton. Sorry we were moved.

By on Dec 3, 2019

Review comment responded on Dec 3, 2019

Thank you very much for your recent visit to Hilton Playa del Carmen we really appreciate you have taken the time to share your impressions We would like to mention that we are sincerely sorry to read your review. Our goal is to ensure our guests satisfaction, we always make our best effort in making feel our guests special and valued during their stay. Certainly, it appears we did not have the opportunity to fulfill this during your time with us. We hope to have the opportunity to welcome you back and provide you with a truly exceptional vacation experience.

5
Everyone

By on Dec 2, 2019

Review comment responded on Dec 3, 2019

We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation. Thank you again and it will be our honor to have you back with us in a near future.

1
Everyone

By on Nov 9, 2019

Review comment responded on Nov 9, 2019

Thank you very much for your recent visit to Hilton Playa del Carmen we really appreciate you have taken the time to share your impressions We would like to mention that we are sincerely sorry to read your review. Our goal is to ensure our guests satisfaction, we always make our best effort in making feel our guests special and valued during their stay. Certainly, it appears we did not have the opportunity to fulfill this during your time with us. We hope to have the opportunity to welcome you back and provide you with a truly exceptional vacation experience.

4
Everyone

By on Oct 31, 2019

Review comment responded on Oct 31, 2019

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

3
Family

The bad: We were not made aware when booking this trip or at any time leading up to it that the property was undergoing major renovations. We, and all other guests we spoke to during our trip, only found out upon reaching the property. Over 50% of the hotel was closed off for construction, including coffee shops and restaurants. There were tarps and construction barriers marring most photos we tried to take and we could hear hammering and tile saws until after 10pm some nights. The noise of the saws even competed with the outdoor rock show. We were not made aware until our fourth day that we could also use the amenities and restaurants across the street at Panama Jacks. This was only mildly attractive to us as we had specifically booked an adults only and they are a family resort. Avoid the ‘sales presentation’ at all costs. The good: The parts of the hotel not under construction are beautiful, I have no doubt it will be an amazing destination once finished. Every staff member we met was friendly and helpful, housekeeping was impeccable. Despite some challenges with the buffet not being available for lunch or dinner multiple days, when it was, the selections were good. We tried the specialty Italian restaurant at Panama Jacks and it was very good. Being able to safely walk to Fifth Avenue shopping, bars/restaraunts, and the Cozumel ferry are a big plus. Overall I would def go here again once renovations are complete, the staff makes it very welcoming.

By , from Boston on Oct 27, 2019

Review comment responded on Oct 27, 2019

Dear Christina, We would like to mention that we are sincerely sorry to read your review. Our goal is to ensure our guests satisfaction, we always make our best effort in making feel our guests special and valued during their stay. Certainly, it appears we did not have the opportunity to fulfill this during your time with us. We hope to have the opportunity to welcome you back and provide you with a truly exceptional vacation experience.

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Av. Constituyentes No. 2, Playa del Carmen, QROO 77780
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