Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

3 outdoor pools, cabanas (surcharge), pool umbrellas
Creator video
Balcony view
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
5 bars/lounges, 3 poolside bars, swim-up bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive

Explore the area

View in a map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Junior Suite, 2 Queen Beds, Garden View

9.0 out of 10
Wonderful
(20 reviews)
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 653 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Oceanfront

8.6 out of 10
Excellent
(9 reviews)
  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(60 reviews)
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Pool View

8.4 out of 10
Very good
(5 reviews)
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(47 reviews)
  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds, Accessible, Garden View

  • Sleeps 3
  • 2 Queen Beds

Junior Suite, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds (Swim-Up)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Accessible, Garden View

  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Oceanfront (Swim-Up)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Oceanfront (Walk-Out)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Oceanfront

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Resort view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is next to popular attractions like Quinta Avenida and Playa del Carmen Main Beach. This 524-room, 4.5-star property has 3 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.0 mile
  • Xcaret Eco Theme Park - 12 min drive - 6.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪La Parrilla Playa - ‬3 min walk
  • ‪Los Aguachiles - ‬2 min walk

About this property

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Guests of Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. If you decide to drive, there's free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this adults-only property include a sauna, free WiFi in public areas, and a hot tub.
55-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include indoor private hot tubs, free minibar items, and balconies.
3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

Are there all-inclusive options at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include tennis, volleyball, and live performances.

How much does it cost to stay at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive on Oct 12, 2025 start from $269.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

This property is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

Will I be able to park at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking and bicycle parking are also available.

Is there a spa at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Innan is the property's spa and services include Swedish massages, beach massages, hydrotherapy, and couples treatments.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive feature a casino on the premises?

No, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive good for couples?

This adults-only all-inclusive property offers many amenities for couples, including in-room massages as well as 3 outdoor pools and 3 poolside bars.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have a hot tub?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive has 7 restaurants, and serves breakfast for a surcharge.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive though service animals are welcome.

Are there connecting rooms at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

The closest major airport to Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is Cozumel Intl. Airport (CZM), which is 21.4 mi away (254 minutes by car).

Can I book a room with a balcony at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yes, every guestroom at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive .

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 982 out of 1484 reviews
Rating 8 - Good. 264 out of 1484 reviews
Rating 6 - Okay. 126 out of 1484 reviews
Rating 4 - Poor. 68 out of 1484 reviews
Rating 2 - Terrible. 44 out of 1484 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kamryn K

Liked: Cleanliness, amenities, property conditions & facilities
some restaurants were closed wanted more options
Stayed 6 nights in Sep 2025

10/10 Excellent

Amrinder

Stayed 4 nights in Jun 2025

10/10 Excellent

Jesse Cardenas

Stayed 2 nights in Jun 2025

10/10 Excellent

Samuel

Stayed 4 nights in Jun 2025

8/10 Good

Mateo

Traveled with group
Liked: Cleanliness, staff & service, amenities
Beautiful resort with very nice staff. The only downside is they stop serving alcohol at 10, restaurants close at 10 as well.
Stayed 4 nights in Jun 2025

8/10 Good

kristine

Liked: Cleanliness, amenities, property conditions & facilities
The only problem was the seaweed in the ocean. We could not go into the ocean. That made me sad because I live in Las Vegas, the desert and wanted to swim in the ocean.
Stayed 5 nights in Jun 2025

10/10 Excellent

Rachel

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at the Hyatt the staff was very helpful & respectful everything was wonderful. They could use another smoking area they only had one & it was only 2 sitting benches which made it hard for all the smokers that was at resort. That's just a smokers point of view besides that our trip was absolutely wonderful.
Stayed 5 nights in Jun 2025

10/10 Excellent

Dally Annette

Traveled with partner
Liked: Cleanliness
Is just a lovely place to relax and enjoy life. I just love this place.
Stayed 3 nights in Jun 2025

10/10 Excellent

Bridey

Stayed 5 nights in Jun 2025

6/10 Okay

Shamieko Makay

Liked: Cleanliness, property conditions & facilities
Resort was nice...only thing I didn't like was there was only one smoking area ...not cool
Stayed 3 nights in Jun 2025

10/10 Excellent

kathryn chapman

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service in every category was superb! 7 restaurants, not one a disappointment. Food was delicious. Swim up room beyond our expectations. Pools great. One For younger people, one for quiet groups. We loved the entire 5 nights!
Stayed 5 nights in Jun 2025

6/10 Okay

Samuel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone from staff is asking you to buy something pressure you every where I was relaxing at the pool one day they probably ask me like 20 times if I want to buy a dinner adventures at all times I just want it to be left alone awfull
Stayed 4 nights in Jun 2025

8/10 Good

Elmo

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 3 nights in Jun 2025

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort but beach was unusable due to the seaweed.
Stayed 4 nights in Jun 2025

10/10 Excellent

Rochelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and well-maintained. Everyone here was very accommodating. I felt safe and the property was always clean. Perfect location — walking distance to shops, restaurants, and the ferry. Food options were pretty good and we didn’t have a problem getting into restaurants. The pool was always a vibe w a variety of music. I would definitely recommend a stay and would also return.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing vacation, friendly staff, comfortable bed, great energy, great entertainment
Stayed 3 nights in Jun 2025

10/10 Excellent

Tony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much fun, friendly staff, comfortable bed, great food, great location.
Stayed 3 nights in Jun 2025

8/10 Good

Mario

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive was overall pleasant. The resort was very clean, and the food and service were excellent throughout our stay. However, I didn’t enjoy the constant presence of salespeople trying to sell services or upgrades, whether we were relaxing by the pool, dining at the restaurant, or even visiting the spa. While the location is convenient and close to the market streets, which made exploring the area easy, the beach experience wasn’t great due to the large amount of sargassum.
Stayed 7 nights in Jun 2025

10/10 Excellent

Danny Otero, Vega Baja

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed here last year when it was a Hilton and had an incredible time and wanted to come back. I was a little nervous about the last minute change in ownership. However, the service was amazing. Everyone was so friendly and helpful. Any little issue that arose we super quick to be fixed. We had an amazing trip and will be back for sure.
Stayed 4 nights in Jun 2025

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed about 10 days after the transfer from Hilton to Hyatt. That experience was not great. However, after we got to the resort, it was wonderful. The rooms were beautiful, and the staff was absolutely amazing. We went as a group of four as a girls trip. There was always something to do at night and the food was good.
Stayed 5 nights in Jun 2025

10/10 Excellent

Sonia N

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Carnivore Dinner was a delicious and beautiful experience on the rooftop with great entertainment. We did pay extra $100 per person but was my favorite dinner.
Stayed 4 nights in May 2025

10/10 Excellent

Zaakirah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay! The dining options were great for resort food. Our favourite was the fresh tropical fruit every morning at the buffet, taco bar for lunch, and the cafe (had greaf iced lattes and desserts). The foam party was a lot of fun and the pool entertainment team works hard to make sure everyone enjoys their time. The beach was experiencing sargassum, which we expected but we made the most of our time by spending it at the main pool. Staff was very accommodating to our dietary restrictions and food allergies. Staff was also very understanding and flexible in allowing us to use the resort facilities after we checked out since our flight was in the evening. This reduced so much stress of trying to figure out what to do for several hours before leaving for the airport. The only issue we had was with the jacuzzi in our room. The jets, once turned on, sprayed out black residue. It was not pleasant and we were a bit disappointed since we wanted to use it. But this did not impact our overall experience. Thank you to all the staff. We hope to visit again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Elicia Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was amazing all the way around.
Stayed 6 nights in May 2025

4/10 Poor

Paula

Traveled with family
Disliked: Staff & service, amenities
The food was not good. Some staff were rude. Smelled like rotten fish. Would not recommend coming to this hotel. Did not enjoy vacation at all.
Stayed 4 nights in Jun 2025