City Express by Marriott Playa Del Carmen in Playa del Carmen

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Suburban hotel with free breakfast and area shuttle service

Choose dates to view prices

Where to?

Dates

May 2025

June 2025

Room, 2 Double Beds, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Overview
Rooms
Location
Policies

Good

Popular amenities

24/7 front desk
Breakfast included
Housekeeping
Pool
Gym
Laundry

Explore the area

Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710

Quinta Avenida
‪19 min walk‬
Playa del Carmen Maritime Terminal
‪20 min walk‬
Playacar Golf Club
‪6 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪255 min drive‬

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Room options

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Double Beds, Non Smoking

Sleeps 4
2 Double Beds

Room, 1 Queen Bed, Non Smoking

Sleeps 2
1 Queen Bed

About the neighborhood

Playa del Carmen

Located in Playacar, City Express by Marriott Playa Del Carmen is within a mile (2 km) of popular sights such as Quinta Avenida and Playa del Carmen Main Beach. This 135-room, 3.5-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

Quinta Avenida - 19 min walk - 1.0 mile
Playa del Carmen Maritime Terminal - 20 min walk - 1.1 miles
Playacar Beach - 4 min drive - 1.3 miles
Playacar Golf Club - 6 min drive - 2.3 miles
Playa del Carmen Main Beach - 7 min drive - 1.3 miles

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪Starbucks - ‬9 min walk
‪McDonald's - ‬10 min walk
‪Rolandi's - ‬2 min walk
‪Don Sirloin Playacar - ‬1 min walk
‪El Gran Taco - ‬12 min walk

About this property

City Express by Marriott Playa Del Carmen

Suburban hotel with free breakfast and area shuttle service

Guests staying at City Express by Marriott Playa Del Carmen enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.

32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Pool
Breakfast included
Parking included
Free WiFi

includes taxes & fees

$49 per night

May 9 - May 10

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet

Parking and transportation

Electric car charging station on site
Free area shuttle up to 10 km
Free beach shuttle
Free uncovered self parking on site
Wheelchair-accessible parking available

Food and drink

Free continental breakfast available daily 6:30 AM to 10:00 AM
Coffee and tea in common areas

Things to do

Gym
Outdoor pool
TV in common areas

Family friendly

Free area shuttle
In-room crib
Outdoor pool
Soundproofed rooms

Conveniences

24-hour front desk
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Dry cleaning/laundry service
Housekeeping (daily)

Business services

24-hour business center
Meeting room

Outdoors

Pool loungers
Pool umbrellas

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

1 building
3 floors
Banquet hall
Built in 2012
Comprehensive recycling policy
Double-glazed windows
No plastic coffee stirrers
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

32-inch LCD TV with cable channels

Air conditioning
Desk
Desk chair
Energy-saving switches in guestrooms
Iron/ironing board
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Up to 2 kids 12 years old and younger stay free when using existing bedding
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 56.57 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in: 3 PM
Check-out: 1 PM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher, a smoke detector, and window guards.
Cashless payment methods are available for all transactions.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

Pool access available from 10:00 AM to 10:00 PM.
Registered guests are the only ones allowed in guestrooms.
No rollaway or extra beds are available.

Property is also known as

City Express Playa Carmen

City Hotel Playa Express Carmen

City Express Playa Del Carmen Riviera Maya, Mexico

City Express Playa Carmen Hotel

City Express Playa del Carmen

City Express by Marriott Playa Del Carmen Hotel

City Express by Marriott Playa Del Carmen Playa del Carmen

City Express by Marriott Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at City Express by Marriott Playa Del Carmen?

City Express by Marriott Playa Del Carmen offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at City Express by Marriott Playa Del Carmen?

As of Apr 30, 2025, prices found for a 1-night stay for 2 adults at City Express by Marriott Playa Del Carmen on May 10, 2025 start from $66.47, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of City Express by Marriott Playa Del Carmen?

This hotel is situated in Playacar within a short 19-minute walk of Quinta Avenida and also 20 minutes on foot from Playa del Carmen Maritime Terminal. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is parking available on site at City Express by Marriott Playa Del Carmen?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Does City Express by Marriott Playa Del Carmen include a casino on the premises?

No, City Express by Marriott Playa Del Carmen doesn't have a casino.

Will I find an indoor pool at City Express by Marriott Playa Del Carmen?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

What amenities will couples enjoy at City Express by Marriott Playa Del Carmen?

Couples staying at this hotel will appreciate amenities like an outdoor pool and free breakfast plus some guestrooms include city views.

Are there hot tubs at City Express by Marriott Playa Del Carmen?

No, there isn't a spa tub at this hotel.

Does City Express by Marriott Playa Del Carmen have a restaurant with a breakfast menu?

City Express by Marriott Playa Del Carmen offers free continental breakfast each morning though there is no restaurant.

Will City Express by Marriott Playa Del Carmen allow pets to stay for free?

No, pets aren't allowed at City Express by Marriott Playa Del Carmen.

Does City Express by Marriott Playa Del Carmen have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to City Express by Marriott Playa Del Carmen?

The closest major airport to City Express by Marriott Playa Del Carmen is Cozumel Intl. Airport (CZM), which is 21.4 mi away (255 minutes by car).

Are there rooms with balconies at City Express by Marriott Playa Del Carmen?

No, there aren't any guestrooms with balconies at City Express by Marriott Playa Del Carmen.

City Express by Marriott Playa Del Carmen Reviews

7.6

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

6/10 Okay

janett, sunrise

Traveled with family

Jan 5, 2025

Liked: Amenities, property conditions & facilities

I like the location and the room space. No safe box in the room . I did not like the service and house keeping. We are 4 and only have 2 towels we call front desk and They never bring the towels to the room we had to go to front desk to get them and we got a towel with holes like and old rag. House keeping take the towels to change them and never bring them back we had to go again and pick them up at the front desk the kleenex tissues were finish and not rapleced

Stayed 2 nights in Jan 2025

10/10 Excellent

Ricardo

Dec 30, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2024

6/10 Okay

Vaibhav

Traveled with family

Dec 28, 2024

Disliked: Cleanliness, room comfort

Stayed 2 nights in Dec 2024

6/10 Okay

Eric

Traveled with family

Dec 27, 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

The room was clean and people were friendly. Also, the breakfast was quite good. On the negative side, television services were very poor, the beds were hard, and the blinds did not work properly. Storage in terms of a dresser or drawers was also very lacking. It was quite small and uncomfortable for my wife, 2 sons, and I and we checked out early.

Stayed 7 nights in Dec 2024

10/10 Excellent

Patricia

Dec 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent location

Stayed 4 nights in Dec 2024

8/10 Good

Patricia

Traveled with family

Dec 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We got a nice time while We were visiting around

Stayed 5 nights in Dec 2024

10/10 Excellent

Karla

Traveled with group

Oct 8, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was pretty good overall

Stayed 2 nights in Oct 2024

4/10 Poor

John

Traveled with family

Aug 13, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Because the beds have the cigarette odor

Stayed 1 night in Aug 2024

8/10 Good

jorge

May 2, 2024

Stayed 1 night in May 2024

8/10 Good

maelad

Apr 3, 2024

Liked: Staff & service, property conditions & facilities

Average hotel

Stayed 2 nights in Mar 2024

10/10 Excellent

Antonio

Mar 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is accesible , ease to find, comfortable.

Stayed 1 night in Mar 2024

2/10 Terrible

Catherine, Calgary

Mar 15, 2024

Stayed 1 night in Mar 2024

10/10 Excellent

Niranjan

Traveled with group

Feb 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2024

2/10 Terrible

GHASSAN

Traveled with family and small children, Traveled with family

Jan 23, 2024

Disliked: Staff & service

We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude. Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that. Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.

10/10 Excellent

Nedra, Homer

Traveled with partner

Jan 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

There was a nice restaurant that shared the hotel’s parking lot, & we enjoyed dinner there.

Stayed 1 night in Jan 2024

2/10 Terrible

Patricia

Jan 13, 2024

Disliked: Cleanliness, staff & service

Stayed 2 nights in Dec 2023

4/10 Poor

Carlos

Jan 1, 2024

Stayed 5 nights in Dec 2023

4/10 Poor

askari

Dec 29, 2023

Stayed 2 nights in Dec 2023

10/10 Excellent

Christian

Traveled with family

Dec 24, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service and friendly, Clean room and free breakfast.

Stayed 1 night in Dec 2023

2/10 Terrible

Olga

Business traveler, Traveled with partner

Dec 19, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Terrible conditions, old and beoken furnitures. Extremely dirty. The worst hotel I ever was in my life. I was confused with city express suites and unfortunately as a mistake I choose the wrong one (?city express hotel) . This one is TERRIBLE.

Stayed 1 night in Dec 2023

10/10 Excellent

Reyna

Traveled with partner

Jun 18, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Walking distance to the beach and restaurants

Stayed 2 nights in Jun 2023

6/10 Okay

Elaine

May 31, 2023

Stayed 1 night in May 2023

10/10 Excellent

Elsa Liliana

Traveled with group

Mar 13, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved this hotel, really charming,very clean,great breakfast,we can walk to the beach it’s not so far and excellent attention and service, I will for sure to come back.

Stayed 1 night in Mar 2023

6/10 Okay

Elizabeth Jane

Business traveler

Oct 28, 2022

Disliked: Staff & service, amenities, property conditions & facilities

check in very slow and strange. there was no other people since it was late, I think they didnt know how to do it but switched staff halfway through and didnt say anything just left me standing for a long time wondering what was happening. no water bottle in room. room starting to look older and a little shabby. no blanket. breakfast fruit watermelon was pretty good.

Stayed 1 night in Oct 2022

4/10 Poor

Jose, Alajuela

Traveled with family and small children

Aug 10, 2022

Disliked: Staff & service, amenities, property conditions & facilities

The property is abandoned, the pool is broken, the amenities around the pool are dirty and unsafe. The rooms are old, the furnitures in the rooms are old and ugly. City Express is no longer the same in Playa.

Stayed 2 nights in Aug 2022