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Grand Riviera Princess - All Inclusive

4.5 star property
Luxury hotel on the beach, with 12 outdoor swimming pools
VIP Access

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Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
View from property
Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes
9 restaurants, breakfast, lunch, dinner served; international cuisine
Reception

Reviews

8.0

Very good

Popular amenities

  • Bar
    BarBar
  • Breakfast included
    Breakfast includedBreakfast included
  • All inclusive
    All inclusiveAll inclusive
  • Pool
    PoolPool
  • Hot Tub
    Hot TubHot Tub
  • Spa
    SpaSpa

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Popular LocationPlaya Xcalacoco5 min drive
  • Popular LocationGran Coyote Golf6 min drive
  • Popular LocationEl Camaleón Mayakoba Golf Course7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

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8.2 out of 10, Very Good, (3504)
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$806 total
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Aug 10 - Aug 11
Occidental at Xcaret Destination - All Inclusive

About the neighborhood

Playa del Carmen

Located within a mile (2 km) of Playa Xcalacoco, Grand Riviera Princess - All Inclusive is within 3 miles (5 km) of El Camaleón Mayakoba Golf Course. This 674-room, 4.5-star hotel has 12 outdoor pools along with a full-service spa and a water park.

What's nearby

  • Playa Xcalacoco - 5 min drive
  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Quinta Avenida - 12 min drive
  • Playa del Carmen Main Beach - 20 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 47-min drive, 31.2 mi/50.3 km.

Restaurants

  • ‪Privilege Lounge - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Snack Riviera - ‬12 min walk
  • ‪Amaranto - ‬19 min walk
  • ‪Mike’s Coffee - ‬5 min drive

About this property

Grand Riviera Princess - All Inclusive

Luxury hotel on the beach, with 12 outdoor swimming pools
Grand Riviera Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a water park. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include a nightclub, an indoor pool, and a children's pool.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries. Free minibar items, balconies, and sitting areas are other standard amenities. Change of towels is available on request.
6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the hotel. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Frequently asked questions

Are there all-inclusive rates at Grand Riviera Princess - All Inclusive?

Grand Riviera Princess - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Grand Riviera Princess - All Inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Grand Riviera Princess - All Inclusive on Jul 28, 2024 start from $304.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Riviera Princess - All Inclusive?

Grand Riviera Princess - All Inclusive offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do near Grand Riviera Princess - All Inclusive?

This hotel is located in Playa del Carmen, close to Playa del Carmen Main Beach, Quinta Avenida, and El Camaleón Mayakoba Golf Course. You'll also find Tres Rios Ecopark and Gran Coyote Golf within a short drive.

Is there parking available at Grand Riviera Princess - All Inclusive?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Grand Riviera Princess - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, aromatherapy, and detox wraps.

Does Grand Riviera Princess - All Inclusive feature a casino?

No, Grand Riviera Princess - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Riviera Princess - All Inclusive?

Yes, this hotel has an indoor pool as well as 12 outdoor pools and a spa tub. Guests have pool access between 8:00 AM and 8:00 PM.

What do couples enjoy most about Grand Riviera Princess - All Inclusive?

This beachfront hotel offers plenty of amenities for couples including 2 beach bars, 12 outdoor pools, and 9 restaurants.

Are there hot tubs at Grand Riviera Princess - All Inclusive?

Yes, this hotel has a spa tub.

Does Grand Riviera Princess - All Inclusive have a restaurant that serves breakfast?

Yes, Grand Riviera Princess - All Inclusive has 9 restaurants, and serves free buffet breakfast each morning.

Does Grand Riviera Princess - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Grand Riviera Princess - All Inclusive.

Are there connecting rooms at Grand Riviera Princess - All Inclusive?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Grand Riviera Princess - All Inclusive?

The closest major airport to Grand Riviera Princess - All Inclusive is Cozumel Intl. Airport (CZM), which is 25.6 mi away (263 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Are there rooms with balconies that I can book at Grand Riviera Princess - All Inclusive?

Yes, every guestroom at Grand Riviera Princess - All Inclusive comes with a balcony with some featuring garden or pool views.

Does Grand Riviera Princess - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Riviera Princess - All Inclusive.

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1313 out of 2904 reviews" "
Rating 8 - Good. 745 out of 2904 reviews" "
Rating 6 - Okay. 397 out of 2904 reviews" "
Rating 4 - Poor. 227 out of 2904 reviews" "
Rating 2 - Terrible. 222 out of 2904 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ilvana

Traveled with family
Liked: Amenities
Good hotel. Staff was nice and polite. Food was okay.
Stayed 4 nights in Jul 2024

10/10 Excellent

Amaury

Traveled with family and small children
Liked: Property conditions & facilities
Love it
Stayed 5 nights in Jul 2024

6/10 Okay

Wyndy, Signal Hill

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
We had a good time, bartenders and servers in restaurants and buffet were great. Concierge was extremely rude (A***l) and not helpful. Same with check in staff. Most staff seem unhappy to be there and really give no customer service, coming from USA where customer service is helpful and tries to help solve problems that's really not the case here. It kind of ruins your vacation which is a bummer, when your on vacation you want to be able to enjoy it and having staff be rude and condescending is not fun. Also, the app to book reservations is not user friendly, if you are with a group you can only book for your room so you won't be together in restaurants. Honestly the buffet was better than the al la carte restaurants but food was mediocre in general. Hotel is dated and could use updating but our room was cleaned with fresh towels, the drink cart came by and filled up the fridge but I probably wouldn't stay there again. Also note that the people selling excursions are not part of the resort and if you pay for an excursion that ends up getting canceled they don't refund you but want to send via paypal (still waiting on that) and the resort wash their hands of it and will not help you, especially the head concierge.
Stayed 6 nights in Jun 2024

2/10 Terrible

Briscilla

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel suck . Food and service suck . They don’t care about the people .
Stayed 7 nights in Jun 2024

10/10 Excellent

Wilfredo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jun 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Jun 2024

10/10 Excellent

Melanie Stage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

8/10 Good

Garry, Flushing

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Over all is worth. But the shuttle in side the hotel take forever. The room I stay, the bed alway little bit wet even the AC always on. The house keeping not refill never tissues (we stay one week).
Stayed 6 nights in May 2024

6/10 Okay

July

Liked: Property conditions & facilities
Hotel rooms needs to be upgraded Bars near the pool and the beach needs more staff so people doesn’t wait for a long time to get a drink. Fruit at the buffet did not taste fresh.
Stayed 3 nights in May 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. Great hospitality !!!
Stayed 4 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

karthikeyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All property so good. My suggestion is in wall clocknin rooms. And more sea food in pool bars like crab salad, prawns. Thanks.
Stayed 4 nights in Apr 2024

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was all around awesome including the staff. We found our spot at the pool next to the snack bar, due to how amazing the swim up bar staff were. Fabian and Chiero greeted us every day and knew our drinks. They also made sure we were welcomed and very engaging with everyone! By far our favourite spot because of the experience they provided! If you’re looking for a a pool spot I would highly recommend stopping and chatting these guys.
Stayed 4 nights in Apr 2024

8/10 Good

Hari

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to chill out! Abundant food and drinks! Great atmosphere!
Stayed 5 nights in Apr 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start by saying this property is huge! I had no idea when booking. I truly enjoyed my stay here. My room was stunning, numerous food options and the staff/service was amazing. They have a shuttle to get you around the resort, super helpful. I will be coming back.
Stayed 3 nights in Apr 2024

6/10 Okay

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Devendra

Stayed 5 nights in Apr 2024

10/10 Excellent

Keren Janileth Najarro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Keren Janileth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, Quiet, clean in general 10 of the 10
Stayed 2 nights in Apr 2024

8/10 Good

Raul

Stayed 3 nights in Apr 2024

10/10 Excellent

Dorota

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Grand Riviera Princess. This is the first time Platinum Expedia status was acknowledged and entitled us to extra benefits: platinum restaurant options and platinum swimming pool. We truly enjoyed our stay: restaurants, swimming pool, beach, fun activities. We will be back!
Stayed 5 nights in Apr 2024

4/10 Poor

Tabitha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had high expectations for this resort from the pictures of the property and other people’s reviews but once we arrived I was disappointed. The resort needs a lot of upgrades and our room did not looked or smelled clean. Had a mosquito and cockroach problem in our room and some of our other family room that came with us too. The food was not good either , my husband left with food poisoning. Would nog recommend this resort to anyone and will never stay here against
Stayed 7 nights in Apr 2024

10/10 Excellent

Vergi

Liked: Cleanliness, staff & service, property conditions & facilities
Hello dear Ones , i love absolutely everything . Super feliz y satisfecha con todo .El staff de primera , el Concierge Antonio Jesus fue my atento ; educafo ; servicial . Excelente persona :Paola , la jovencita del bar es divina y muy carinosa. Y asi podria nombrar a tantos trabajajadores . Comida fabilosa , expectaculares shows etc Continuo saboreando mi maravillosa experiencia . Mil gracias ,
Stayed 7 nights in Apr 2024

4/10 Poor

Amanda

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service
Front desk was rude and short with me. I felt like an inconvenience because I spoke English. According to the description i was told Id get a welcome gift and discounts. I was not given anything. We booked the same room as our friends they recieved gifts a welcome sign discount for massage. I did not want to ask while on property because the attitude each time when asking a simple question. Overall the service everywhere else was great. Very accommodating. Very friendly. Eager to help or seek help if they couldn't help. Overall I had a wonderful time at your resort and would recommend it to friends. You can't let one sour apple ruin it for the rest of us
Stayed 4 nights in Apr 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT GREAT GREAT!! Can't say enough good about this property, the service, the amenities, everything. The grounds are impeccably kept, every staff member was courteous and helpful and the place is beautiful. We will definitely come back!
Stayed 4 nights in Apr 2024