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Recent guest reviews

This is a beautiful resort! The wildlife was fun to watch. The entertainment was great! They keep it very clean. Staff is cleaning throughout the day. The lights for the paths were out in many places and made it difficult to see. It was very difficult to get a reservation at the included restaurants. We were only able to get 1. You can’t book until 3 days prior and you have to be checked in at the resort. Most staff was very friendly. Check in was difficult but it was late at night so maybe staff was tired. The line for the front desk was always super long. Food at the buffet was ok but there was a lot of variety. I would go back again!

I give this resort a 5 out of 5 because they exceeded my expectations. Based on the price point, and reading other reviews, I was expecting a mid-tier resort with average food, rooms & service. Nothing about this resort was below average, and several things exceeded my expectations including the room (villa suite was amazing with private concierge/pool/bar), there was always 2 to 3 amazing and hot/freshly cooked in front of you (I'm not a buffet fan in general), service was hit and miss from average vacation speed to amazing (the Mexican a la carte restaurant wins the award for service and food). Ignore the bad reviews, we had no issues at check in, check out, luggage, or services. If you are looking for a place to go with a group of people with varied interests and tastes, this a great mid-tier resort that everyone can enjoy. It is a very large resort, bring good walking shoes, but it is beautiful landscaped and well maintained with tons of wild animals to watch. We enjoyed our one week stay.

The resort is beautiful. We had a very relaxing and enjoyable week with perfect weather. Food- buffet most of the time had good selection; alacarte restaurants I would recommend all of them except the Miso Pools-outstanding, lots of seating but people do save chairs Drinks-flow plenty, some complain of weak drinks our solution, order a double if you want a little more liquor. Cleanliness- room was kept spotless Internet- we turned ours off and used our hotspot which worked well. The cons of why I would not return to this location: I want the bright colorful blue, green ocean and you do not get this here and second, the coatis-they are everywhere and you cant even sit down and eat outside without them coming up to you and even if you are not eating they have no fear and come right up to you. I dont think they would hurt you but at times they do not look very friendly.

Wonderful 6 night stay! I was traveling alone and felt very safe the entire time! I paid to upgrade to Platinum level, I think it was an additional $75 a night and totally worth it! Platinum suites are closer to the beach and the chill out bar and restaurant. You have to pay a little extra for meals at the Chill out but I had breakfast there almost every day because it was so close to my room and the food was excellent. It would have been nice if they would have given me something to explain all of the perks with the Platinum level. I had to learn mostly by word of mouth from other guests. All in all wonderful service, plenty of options for pools, food and bars. I will definitely go back!

All employees was rude and in some cases was discrimination from my same race. Some employees needs to understand not because we are Latin's we not deserved the same services as others. I went to 2 reservations to have diner because in this trip we was celebrating my wife birthday and Boths reservations none of the employees make as welcome like to another guesses. In both reservations we order champagne and they question as lake we have no money to pay. And we pay for all inclusive service and only one day we have to ask personally to a employee to get service by giving a big tip. we ending to go to another hotel to get the service promise. I hop this comment help the Grand Riviera Princess - All Inclusive Playa del Carmen, Quintana Roo, Mexico. Fix this mater.

Pools and bars were great

Staff are very accommodating, room service is excellent, food are great . It’s just awesome.

It was very kid friendly, good food choices! It would be nice if they provided a paper map and allowed other ways to book restaurants because the internet did not always work well so it was frustrating. Other than that the place was absolutely beautiful, great staff and clean rooms. Great spot!

It is sad to see a property so huge and beautiful with very poor maintenance and not well cleaned. The room and building we stayed, you would always see the same olives, cup, lime on stairs. Jacuzzi outside in the balcony was never cleaned; not even when we arrived. You can see cracks around room and around building. There was lack of transportation within the resort. WiFi was terrible and there was very little info on daily activities throughout the resort. We enjoyed walking throughout the property and seeing the animals.

Amazing! I felt like royalty. Beautiful room, beautiful grounds. Everything lush and green. Food excellent, I have nothing but high praise for GRP. Can’t wait to go back!

I loved the scenery in the resort. There are also a lot of options for places to eat. Although the food can be a little mediocre, it’s still a beautiful place to vacation and the staff is very kind.

Beach Volleyball, Walkability, Pools. This is just me, but more of a night entertainment.

everything was excellent, except for the food needs improvement on seasoning

The resort was unique service was great staff was friendly and always looking to help rooms didn't have an indoor lock or a do not disturb signs staff keep walking into room on days wanted some extra rest

Prolongacion 5ta Avenida Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

This 4.5-star aparthotel has a full-service spa, a water park, and free breakfast.


Dining

Start your day off right with a free buffet breakfast offered each morning. For a nice break, mingle with other guests at the free daily manager's reception.


Rooms

Each apartment features a balcony and space to spread out with a sitting area. Guests can expect to find free WiFi. Beds sport pillow menus and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free minibar items, a coffee maker, and free bottled water. Change of towels is available on request.


Property features

Free parking is available if you drive. Other amenities at this all-inclusive aparthotel include a full-service spa, a water park, and a nightclub.

Room options

Deluxe Room, Pool Access (Pool View)

2 Double Beds and 1 Queen Sofa Bed | 1 King Bed and 1 Queen Sofa Bed | Sleeps 3

Deluxe Room, Garden View

2 Double Beds and 1 Queen Sofa Bed | Sleeps 4

Family Club Room - Pool Access, Pool View

Sleeps 5

Family Room

Sleeps 5

Guest reviews for Grand Riviera Princess All Suites Resort & Spa All Inclusive

Everyone (39) Couples (33) Family (36)
4
Family Friends

This is a beautiful resort! The wildlife was fun to watch. The entertainment was great! They keep it very clean. Staff is cleaning throughout the day. The lights for the paths were out in many places and made it difficult to see. It was very difficult to get a reservation at the included restaurants. We were only able to get 1. You can’t book until 3 days prior and you have to be checked in at the resort. Most staff was very friendly. Check in was difficult but it was late at night so maybe staff was tired. The line for the front desk was always super long. Food at the buffet was ok but there was a lot of variety. I would go back again!

By on Nov 26, 2022

Review comment responded on Nov 29, 2022

Hello dear Heather, thank you very much for your rating and for taking the time to tell us about your experience at the hotel. For us it is very important to know the opinion of our guests, so we appreciate your feedback, this undoubtedly helps us to improve our service. Thank you for trusting us for your stay. Greetings.

5
Family

I give this resort a 5 out of 5 because they exceeded my expectations. Based on the price point, and reading other reviews, I was expecting a mid-tier resort with average food, rooms & service. Nothing about this resort was below average, and several things exceeded my expectations including the room (villa suite was amazing with private concierge/pool/bar), there was always 2 to 3 amazing and hot/freshly cooked in front of you (I'm not a buffet fan in general), service was hit and miss from average vacation speed to amazing (the Mexican a la carte restaurant wins the award for service and food). Ignore the bad reviews, we had no issues at check in, check out, luggage, or services. If you are looking for a place to go with a group of people with varied interests and tastes, this a great mid-tier resort that everyone can enjoy. It is a very large resort, bring good walking shoes, but it is beautiful landscaped and well maintained with tons of wild animals to watch. We enjoyed our one week stay.

By on Nov 15, 2022

Review comment responded on Nov 17, 2022

Hello dear William, thank you very much for your generous rating. We certainly appreciate your comments and we are glad that your stay with us was pleasant. Thank you for trusting us for your stay. We send you a cordial greeting.

4
Partner Couples

The resort is beautiful. We had a very relaxing and enjoyable week with perfect weather. Food- buffet most of the time had good selection; alacarte restaurants I would recommend all of them except the Miso Pools-outstanding, lots of seating but people do save chairs Drinks-flow plenty, some complain of weak drinks our solution, order a double if you want a little more liquor. Cleanliness- room was kept spotless Internet- we turned ours off and used our hotspot which worked well. The cons of why I would not return to this location: I want the bright colorful blue, green ocean and you do not get this here and second, the coatis-they are everywhere and you cant even sit down and eat outside without them coming up to you and even if you are not eating they have no fear and come right up to you. I dont think they would hurt you but at times they do not look very friendly.

By on Nov 13, 2022

Review comment responded on Nov 14, 2022

Hello dear Pamela, thank you very much for your rating and for your comment. We are glad that your stay has been pleasant. We will certainly continue to work hard to improve our service. We appreciate your trust in us for your stay. We send you a cordial greeting.

5
Everyone

Wonderful 6 night stay! I was traveling alone and felt very safe the entire time! I paid to upgrade to Platinum level, I think it was an additional $75 a night and totally worth it! Platinum suites are closer to the beach and the chill out bar and restaurant. You have to pay a little extra for meals at the Chill out but I had breakfast there almost every day because it was so close to my room and the food was excellent. It would have been nice if they would have given me something to explain all of the perks with the Platinum level. I had to learn mostly by word of mouth from other guests. All in all wonderful service, plenty of options for pools, food and bars. I will definitely go back!

By on Sep 12, 2022

Review comment responded on Oct 15, 2022

Hello dear Christy, thank you very much for your excellent rating. We want to thank you for the time you took to tell us about your experience at the hotel. For us it is very important that our guests have the best experience at the resort. We hope to have the opportunity to serve you again in the future and that you can continue to create new memories with us. We send you a cordial greeting.

2
Everyone

By on Sep 3, 2022

1
Partner Couples

All employees was rude and in some cases was discrimination from my same race. Some employees needs to understand not because we are Latin's we not deserved the same services as others. I went to 2 reservations to have diner because in this trip we was celebrating my wife birthday and Boths reservations none of the employees make as welcome like to another guesses. In both reservations we order champagne and they question as lake we have no money to pay. And we pay for all inclusive service and only one day we have to ask personally to a employee to get service by giving a big tip. we ending to go to another hotel to get the service promise. I hop this comment help the Grand Riviera Princess - All Inclusive Playa del Carmen, Quintana Roo, Mexico. Fix this mater.

By on Aug 29, 2022

Review comment responded on Oct 11, 2022

Hello Leslie, thank you very much for taking the time to rate your stay with us and share your experience at the resort with us. We are sorry that your stay with us was not satisfactory. We have reviewed our Logbook and we did not find any report about what you commented. It is important that you report any incident or discomfort to our concierge team so that they can support you with a solution as soon as possible. We will prepare a report and send it to the corresponding area to follow up on this issue. Thank you for trusting us for your stay. Best regards.

4
Everyone

By on Aug 20, 2022

4
Everyone

By on Aug 13, 2022

5
Family

Pools and bars were great

By on Jul 8, 2022

Review comment responded on Jul 15, 2022

Dear Ricky, Thank you very much for your excellent rating! We hope you visit us again soon, Regards.

5
Family

Staff are very accommodating, room service is excellent, food are great . It’s just awesome.

By on Jul 3, 2022

Review comment responded on Jul 5, 2022

Hello dear Josephine Valerio, we want to thank you for taking the time to write your kind message and for sharing it with us, as well as for your generous rating that you give us, all messages are welcome and your opinion is very important to us because we help improve our services and our facilities. It fills us with joy to know that we live up to your expectations and that we were able to exceed them. We will share your kind message with our staff so that they will be motivated and inspired by your kind message to continue providing high quality service to all our guests. Remember that for us it is and always will be a pleasure to serve you. We hope you can come back soon. Receive a warm greeting.

Grand Riviera Princess All Suites Resort & Spa All Inclusive

Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710
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