Hyatt Ziva Riviera Maya - All Inclusive

Luxury property on the beach, with 9 outdoor pools

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

9 outdoor pools, cabanas (surcharge), pool umbrellas

Couples treatment rooms, body treatments, hydrotherapy, aromatherapy

Overview
Rooms
Location
Policies

Good

Popular amenities

Pet friendly
Bar
Hot Tub

Explore the area

Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

Place, Petempich Bay
‪6 min drive‬
Place, Puerto Morelos Beach
‪7 min drive‬
Place, Puerto Morelos Town Square
‪10 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪28 min drive‬

Room options

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Junior with Garden View

667 sq ft
Sleeps 4

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Suite Junior with Garden View

667 sq ft
Sleeps 4

Suite Junior with Ocean View

688 sq ft
Ocean view
Sleeps 4

Suite Junior with Ocean View

688 sq ft
Ocean view
Sleeps 4

Suite Junior with Pool View

688 sq ft
Sleeps 4

Suite Junior with Pool View

688 sq ft
Sleeps 4

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior with Ocean View

688 sq ft
Ocean view
Sleeps 4

Suite Junior with Ocean View

667 sq ft
Ocean view
Sleeps 4

Suite Junior with Ocean View

688 sq ft
Ocean view
Sleeps 4

Suite Junior with Ocean View

688 sq ft
Ocean view
Sleeps 4

Suite Master with Ocean View

1097 sq ft
Ocean view
Sleeps 2

Suite Master with Ocean View

1377 sq ft
Ocean view
Sleeps 4

Tropical View Junior Suite Double

Excellent

1 bedroom
Sleeps 4
2 Double Beds

Tropical View Junior Suite King

Good

1 bedroom
Sleeps 4
1 King Bed

Ocean View Junior Suite Double

1 bedroom
Sea view
Sleeps 4
2 Double Beds

Ocean View Junior Suite King

Very good

1 bedroom
Sea view
Sleeps 4
1 King Bed

Ocean Front Junior Suite Double

Excellent

Sea view
Sleeps 4
2 Double Beds

Ocean Front Junior Suite King

Very good

1 bedroom
Sea view
Sleeps 4
1 King Bed

Club Ocean Front Master Suite

Ocean view
Sleeps 4
1 King Bed

Club Master Suite

1 bedroom
Ocean view
Sleeps 4
1 King Bed

Club Ocean View Roof Top Master Suite

1 bedroom
Partial ocean view
Sleeps 2
1 King Bed

Junior Suite Pool View Double

Good

1 bedroom
Sleeps 4
2 Double Beds

Junior Suite Pool View King

1 bedroom
Sleeps 4
1 King Bed

Club Ocean Front Junior Suite Pool View Double

1 bedroom
Sea view
Sleeps 4
2 Double Beds

Club Ocean Front Junior Suite Pool View King

1 bedroom
Sea view
Sleeps 4
1 King Bed

Water Park View Family Junior Suite Double

1 bedroom
Park view
Sleeps 5
2 Double Beds

Water Park View Family Junior Suite King

1 bedroom
Park view
Sleeps 5
1 King Bed

Junior Suite Double

1 bedroom
Sleeps 4
2 Double Beds

Junior Suite King

Very good

1 bedroom
Sleeps 3
1 King Bed

Family Suite -5 guests- Junior with Pool View

667 sq ft
Sleeps 5

Family Suite -5 guests- Junior with Pool View

667 sq ft
Sleeps 5

Suite Master

1377 sq ft
Sleeps 4

Suite Junior

Sleeps 3

Suite Junior

Sleeps 4

About the neighborhood

Puerto Morelos

Hyatt Ziva Riviera Maya - All Inclusive places you next to Petempich Bay and within 2 miles (3 km) of Puerto Morelos Beach. This 438-room, 4.5-star property welcomes business and leisure travelers with 9 outdoor pools, a full-service spa, and a free water park.

What's nearby

Petempich Bay - 6 min drive - 1.4 miles
Puerto Morelos Beach - 7 min drive - 2.2 miles
Crococun Zoo - 8 min drive - 3.1 miles
Ojo de Agua Beach - 10 min drive - 4.0 miles
Puerto Morelos Town Square - 10 min drive - 4.2 miles

Getting around

Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

‪Bistro El Beso - ‬17 min drive
‪Swim Up Bar - ‬16 min drive
‪Casa del Mar - ‬16 min drive
‪Mike's Coffee - ‬16 min drive
‪Villa Marina - ‬17 min drive

About this property

Hyatt Ziva Riviera Maya - All Inclusive

Luxury property on the beach, with 9 outdoor pools

Hyatt Ziva Riviera Maya - All Inclusive features a full-service spa, 9 outdoor pools, and a free water park. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with concierge services and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a children's pool, a 24-hour gym, and a sauna.

Guests can expect free WiFi and 55-inch Smart TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies or patios, minibars, and coffee makers are also standard. Change of towels is available on request.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

Pool
Hot Tub
All inclusive
Spa

$267 nightly

Oct 9 - Oct 10

Total with taxes and fees

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Pool
Hot Tub
Breakfast included
All inclusive

$318 nightly

Oct 5 - Oct 6

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
10 restaurants
3 poolside bars
5 bars/lounges
A coffee shop/cafe
A swim-up bar
Couples/private dining
Snack bar/deli

Restaurants on site

Afthonia
Ki
Miyako
Rue de Rivoli
Vivace

Things to do

24-hour gym
9 outdoor pools
Arcade/game room
Children's pool
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Hot tub
Kayaking
Paddleboard
Pilates classes
Playground
Sauna
Steam room
Water sports equipment
Waterslide
Wine tasting room
Yoga classes

Family friendly

9 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Dining table
Free children's club
Free water park access
Lifeguards on site
Playground
Snack bar/deli
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

51,000 square feet of conference space

Outdoors

Beach towels
Beach umbrellas
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Grab bar in shower
Handrails in stairways
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchair-width doorways
Wheelchairs on site

Banquet hall
Designated smoking areas
Lifeguards
Renovated entire property - September 2021

Room amenities

Bedroom

Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Jetted bathtub
Rainfall showerhead
Separate bathtub and shower
Toothbrush and toothpaste
Towels provided

Entertainment

55-inch smart TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Free bottled water
Minibar

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

This property welcomes pets for MXN 1300 per pet, per day
Dogs only
1 total (22 lbs is the maximum weight per pet)
Food and water bowls are available
Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet fee: MXN 1300 per pet, per day
Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for spa treatments. Contact the property at the phone number listed on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Can I book all-inclusive options at Hyatt Ziva Riviera Maya - All Inclusive?

Hyatt Ziva Riviera Maya - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include water fitness classes and live performances.

How much does it cost to stay at Hyatt Ziva Riviera Maya - All Inclusive?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Maya - All Inclusive on Oct 24, 2025 start from $258.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hyatt Ziva Riviera Maya - All Inclusive?

Hyatt Ziva Riviera Maya - All Inclusive offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What is there to do near Hyatt Ziva Riviera Maya - All Inclusive?

Based on positive ratings, guests enjoy the property's location in Puerto Morelos, and it's just steps from Petempich Bay. You'll also find Puerto Morelos Beach and Ojo de Agua Beach within a short drive.

Will I be able to park at Hyatt Ziva Riviera Maya - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at Hyatt Ziva Riviera Maya - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, deep-tissue massages, aromatherapy, and body wraps.

Does Hyatt Ziva Riviera Maya - All Inclusive have a casino at the property?

No, Hyatt Ziva Riviera Maya - All Inclusive doesn't have a casino.

Is there an indoor pool at Hyatt Ziva Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 9 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Hyatt Ziva Riviera Maya - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 9 outdoor pools, 3 poolside bars, and 10 restaurants.

Are there hot tubs at Hyatt Ziva Riviera Maya - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hyatt Ziva Riviera Maya - All Inclusive have a restaurant with a breakfast menu?

Yes, Hyatt Ziva Riviera Maya - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Hyatt Ziva Riviera Maya - All Inclusive allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hyatt Ziva Riviera Maya - All Inclusive for a fee of MXN 1300 per pet, per day. The property also provides food and water bowls.

Does Hyatt Ziva Riviera Maya - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Hyatt Ziva Riviera Maya - All Inclusive?

The closest major airport to Hyatt Ziva Riviera Maya - All Inclusive is Cancun Intl. Airport (CUN), which is 15.6 mi away (41 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 26.9 mi away.

Are there rooms with balconies that I can book at Hyatt Ziva Riviera Maya - All Inclusive?

Yes, every guestroom at Hyatt Ziva Riviera Maya - All Inclusive comes with a furnished balcony with some featuring ocean or park views.

Does Hyatt Ziva Riviera Maya - All Inclusive have a wedding venue on site?

There are wedding services available at Hyatt Ziva Riviera Maya - All Inclusive if that's in your vacation plans.

Hyatt Ziva Riviera Maya - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

2/10 Terrible

Brittany

Traveled with family and small children

Jul 6, 2025

Liked: Cleanliness

Disliked: Amenities

No beach. Ran out of food for the kids. Some food was uncooked. Bartenders are not friendly when you ask for kids drinks. Lied to by the staff about the price of bottle service so of course we got overcharged. Elevators were broke. Nothing around the property such as shops etc. The road to the property was awful.

Stayed 5 nights in Jun 2025

10/10 Excellent

Edna

Jul 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel is awesome excellent service

Stayed 4 nights in Jun 2025

2/10 Terrible

Harmandeep

Jul 4, 2025

Disliked: Staff & service, property conditions & facilities

Everything was terrible

Stayed 6 nights in Jun 2025

10/10 Excellent

Ashley

Traveled with group

Jul 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is a definite stat at. Staff were welcoming felt like home. Amazing

Stayed 4 nights in Jun 2025

10/10 Excellent

Brian

Jul 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jun 2025

8/10 Good

Karwan

Jul 3, 2025

The staff are very friendly, clean, hotel, efficient and fast. Everyone does their job.

Stayed 4 nights in Jun 2025

10/10 Excellent

Ja'Deric

Jul 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

8/10 Good

Bertha Brown-

Traveled with family

Jul 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We just got back from our stay at Hyatt Ziva Riviera Cancún, and I honestly can’t say enough good things about it. From the moment we arrived, we were treated with kindness and care. The hospitality here is unmatched. The resort is beautiful, the food is amazing, and every part of our trip felt thoughtfully handled.

Stayed 4 nights in Jun 2025

10/10 Excellent

jafar

Jul 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jun 2025

10/10 Excellent

Yolanda

Traveled with family

Jul 1, 2025

Liked: Amenities

I loved everything

Stayed 5 nights in Jun 2025

2/10 Terrible

Corey

Traveled with group

Jul 1, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Will never come back to this resort, there’s 1 pool car which closes everyday at 5pm. All other bars on property close at 11 except a small sports bar that closes at 1.. they don’t play loud music all day around the pool areas. There’s no beachfront it’s just retaining wall, smelled horrible of seaweed. The resort doesn’t offer its own company to get to and from airport so they refer you to a 3rd party company that just takes every dollar they can. I spoke to many guests at this resort to which all said they’ll never book this resort again what a waste of time and money stuck on this property for 10 days. I went swimming one night by myself at like 4am totally sober just wanted to swim around, had security kick me out like I was acting loud and obnoxious. Lastly I got jumped by another guest in the sports bar which led me going to see a doctor for possible concussion and the resort wouldn’t do anything about it or allow me to get access to cameras or anything, absolutely would not help.

Stayed 10 nights in Jun 2025

8/10 Good

DeBrise, Camden

Traveled with family and small children, Traveled with partner, Traveled with family

Jul 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This is the first property where everywhere we ate, the food was good. The rooms are huge with more than enough space. The WiFi worked great without ant issues. There was good entertainment. They do make sure you have a drink in your hands at all times around the pool. They bring you drinks and food where you don’t have to get out. The only thing is the drinks are a little watered down. There’s no need to try to go on the break because it’s full of seeweed which was a bummer. The staff at the resort were very nice an accommodating.

Stayed 4 nights in Jun 2025

2/10 Terrible

Asheia

Traveled with family

Jul 1, 2025

Disliked: Staff & service, property conditions & facilities

Was offered a free upgrade to ocean view and was charged $200 at checkout. We went with a group of 14 people and everyone received upgrades but we were the only room that was charged additional $200. They did not want to fix anything!! I will never return here.

Stayed 4 nights in Jun 2025

8/10 Good

ISIDRO

Jul 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 5 nights in Jun 2025

6/10 Okay

Svetlana

Traveled with partner

Jun 30, 2025

Liked: Property conditions & facilities

We bought a room with ocean view through Expedia. We arrived a day late because our plane was delayed and they didn’t even have a room for us. When we checked in they were looking for a room when they were supposed to have already had it the day before. The room they gave us was not ocean view and when I made a comment about it the receptionist said well we could wait to see if another room opens. Did I mentioned we did not sleep at all, all night?!

Stayed 8 nights in Jun 2025

8/10 Good

Diana, Laredo

Traveled with family

Jun 30, 2025

Liked: Cleanliness, property conditions & facilities

Food okay , staff excellent, to get to the hotel awful road , amenities not much but everything was okay .

Stayed 7 nights in Jun 2025

6/10 Okay

patricia, new york

Traveled with family

Jun 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel need more food options

Stayed 4 nights in Jun 2025

6/10 Okay

Ashley

Jun 29, 2025

Liked: Staff & service

Stayed 4 nights in Jun 2025

2/10 Terrible

brenda

Traveled with family and small children, Traveled with family

Jun 28, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I have to say i had high hopes for this resort but unfortunately it was nothing to what i expected. The upgrade is not free to begin with, A/C is not everywhere, mostly in your room only. the $200 cash back is $40, $20 and $10 coupons to the spa only and they can be combined. NOTE a simple massage is $280!! ridiculous. entertainment is not the best, can use alot of work, theres no club and when they do live music its for only 1hour and done. so its not a place to have fun with family at night. the rsvp for habachi is extremely hit and miss, i went for 1 week and it was never any availability. and the wait time for the restaurant La parilla was 2 hours. no organizations at the buffet or restaurants! people were screaming and fighting about it. the Food not good. the only good food we found was in room service, and all time pur prder was wrong. The water park a kid pooped in the pool and anpther day a kid threw up gross. overall I DO NOT RECOMMEND! only thing that i liked was the Al pastor taco in room service amazing tacos! Thats It! DONT WASTE YOUR MONEY IN RIVIERA THE SEAWEED STUNK EVERYDAY! GO TO CANCUN!

Stayed 6 nights in Jun 2025

10/10 Excellent

Bethany

Jun 28, 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

BINH

Traveled with group, Traveled with family

Jun 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent services, staffs so friendly and restaurant with so many choice of food.

Stayed 4 nights in Jun 2025

6/10 Okay

Dominique

Traveled with partner, Traveled with family

Jun 27, 2025

Liked: Staff & service

Disliked: Amenities

The worst good ever… horrible horrible horrible! Do not go during the June months because it’s smells horrible from the seaweed. They do not clean any of it do you couldn’t enjoy the beach at all… the elevator was broke so walking four flights of steps insane! Water slide needs updating! Again the food horrible! And get done none pork items ! Restaurant had long long waits and the buffet was horrible !

Stayed 3 nights in Jun 2025

10/10 Excellent

Yuwei

Jun 27, 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Rodrigo Sanchez

Jun 23, 2025

Stayed 4 nights in Jun 2025

4/10 Poor

Brandy

Traveled with family

Jun 23, 2025

Disliked: Staff & service

Serviced at restaurants were very rude and would over look us and help people who spoke Spanish. Pool area no one would serve us they would ask everyone else, bring them drinks and the one time we asked for water the server forgot. One positive /good note was Deidid our butler was amazing he actually surprised my daughter with a birthday cake.

Stayed 4 nights in Jun 2025