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Recent guest reviews

Superior place to travel to! Highly recommend for anyone looking for a beautiful place to relax and eat great food! Entertainment of all kinds every night and all around amazing service! Will be going back very soon! Will be hard to top this experience at any other all inclusive!!

My husband and I stayed at the Excellence for 4 days to celebrate our wedding anniversary. We booked a preferred room, which we highly recommend. We had a private check in and out which was very quick. They also had a separate pool area with cabanas for the preferred club members which was nice when we wanted to relax quietly by the pool. Everyone was very pleasant and courteous. The waiter by the pool was quick with our drinks. We enjoyed the variety of restaurants, our favorite was the Basmati (Indian cuisine). The resort and our room was very clean, housekeeping came twice a day and replenished our toiletries and drinks daily. As many have mentioned before, the beach is filled with seaweed, the water is brown and the resort area closest to the beach does smell like sewage. However, we realize this is out of their hands. We did see someone every morning clean seaweed off the beach. If you're looking for crystal clear water and white sandy beach, you might want to look elsewhere. We enjoyed our stay and will definitely come back.

Nice place. The staff is great. Very clean. The food is the best.

Great property, had a wonderful time.

The Excellence Riviera was fantastic! We had a wonderful stay. The food was great, and I really appreciated being able to order from a vegetarian menu at every restaurant. The staff was kind and attentive and we always felt safe.

Rooms were clean but restroom glass door broke they canceled paid reservations with out any notice for my anniversary dinner staff did not care when confronted food was not good got sick from their food would not recommend to anyone and will not return there .

The entire staff was incredible and were kind and helping at every turn. Lazy pool was our jam. Food and drinks were delicious. Great week

Excellent food. Staff is nicest ever. Awesome pools, people are so nice, shows are great. Dessert isn’t that great and lazy river doesn’t really move are the only downside to this resort. I’ll be back and would definitely suggest this hotel.

This resort is perfect for anyone wanting to get away So relaxing and absolutely beautiful!

Beautiful resort. I wish they had more places close to beach area to eat during lunch. Limited seating for lunch. Disappointed in water. Color was terrible and dirty. Expecting Carribean blue water

This was an excellent resort. Staff waited on you hand and foot. The room was exceptional and I didn’t even upgrade. Felt like I did. Many food options. Very clean!!!!

We had an amazing time and the food was great.

We went for our honeymoon! My husband and I loved the resort and cannot wait to come back.

Service , entertainment and variety of food was amazing

Great service, polite, friendly and very punctual personal, pleasant and comfortable layout of the resort grounds. Exceptional dinning options. We liked the SPA, but it is a bit pricey. We would definitely come back again. It was an awesome stay, nothings unpleasant.

Carr. Federal 307 Chet-Pto. Juarez Puerto Morelos QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Excellence Riviera Cancun - Adults Only All Inclusive places you next to Arrecife de Puerto Morelos National Park and within a 15-minute walk of Puerto Morelos Beach. This 440-room, 5-star property welcomes business and leisure travelers with 6 outdoor pools, a private beach, and a full-service spa.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM. There are multiple options for onsite dining with 10 restaurants, including The Kitchen Table, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

55-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, coffee makers, and free international calls are other standard amenities.


Property features

Excellence Riviera Cancun - Adults Only All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this adults-only property include a 24-hour gym, a sauna, and a rooftop terrace.

Room options

Junior Swim-Up Suite Spa or Pool View

2 Double Beds | 1 King Bed | Sleeps 3

Junior Suite Ocean View

1 King Bed | Sleeps 2

Excellence Club Junior Suite Ocean Front

1 King Bed | Sleeps 2

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

1 King Bed | Sleeps 2

Guest reviews for Excellence Riviera Cancun - Adults Only All Inclusive

Everyone (21) Couples (18) Family (3)
5
Partner Couples

Superior place to travel to! Highly recommend for anyone looking for a beautiful place to relax and eat great food! Entertainment of all kinds every night and all around amazing service! Will be going back very soon! Will be hard to top this experience at any other all inclusive!!

By on Sep 26, 2022

Review comment responded on Sep 26, 2022

Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality, keep our grounds and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

My husband and I stayed at the Excellence for 4 days to celebrate our wedding anniversary. We booked a preferred room, which we highly recommend. We had a private check in and out which was very quick. They also had a separate pool area with cabanas for the preferred club members which was nice when we wanted to relax quietly by the pool. Everyone was very pleasant and courteous. The waiter by the pool was quick with our drinks. We enjoyed the variety of restaurants, our favorite was the Basmati (Indian cuisine). The resort and our room was very clean, housekeeping came twice a day and replenished our toiletries and drinks daily. As many have mentioned before, the beach is filled with seaweed, the water is brown and the resort area closest to the beach does smell like sewage. However, we realize this is out of their hands. We did see someone every morning clean seaweed off the beach. If you're looking for crystal clear water and white sandy beach, you might want to look elsewhere. We enjoyed our stay and will definitely come back.

By on Sep 18, 2022

Review comment responded on Sep 19, 2022

Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean anniversary and for taking your valued time to share your review .We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained grounds and facilities, the outstanding service provided by our lovely colleagues and there are plenty of food options to choose from and so are the entertainment and pool choices. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Family Partner Couples

Nice place. The staff is great. Very clean. The food is the best.

By on Aug 24, 2022

Review comment responded on Aug 26, 2022

Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, the food and beverages, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

Great property, had a wonderful time.

By on Aug 23, 2022

Review comment responded on Aug 23, 2022

Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Everyone

By on Aug 18, 2022

5
Partner Couples

The Excellence Riviera was fantastic! We had a wonderful stay. The food was great, and I really appreciated being able to order from a vegetarian menu at every restaurant. The staff was kind and attentive and we always felt safe.

By on Jul 27, 2022

Review comment responded on Jul 29, 2022

Thank you for your recent stay at Excellence Riviera Cancun! We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations. In terms of food, our staff is diligent about allergies and asks our guests some questions to know about their degree of allergic sensitivity or dietary restrictions to cook accordingly. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

1
Partner Couples

Rooms were clean but restroom glass door broke they canceled paid reservations with out any notice for my anniversary dinner staff did not care when confronted food was not good got sick from their food would not recommend to anyone and will not return there .

By on Jul 18, 2022

Review comment responded on Jul 22, 2022

First of all, allow us to thank you for selecting Excellence Riviera Cancun. Thank you also for sharing your discontent. Our guests' experience is important to us and all efforts will be made by the staff to ensure our guests' full enjoyment during their stay. We deeply regret not exceeding the expectations. It is unfortunate that we didn’t hear from you any of this while you were at the hotel. Regarding the dress code, please know that some restaurants demand a stricter dress code to preserve the luxurious atmosphere. For more information, please visit the FLAVORS & SPIRITS section in our webpage and app. Rest assured that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards which live up to the Excellence brand. There is a full commitment from the whole company and they are very passionate about their job and they do all their best to offer the outstanding service we are recognized for. We do hope that regardless of this, you grant us the opportunity to welcome you back and reinstate the confidence in our service. Greetings from The Excellence Collection.

4
Family

The entire staff was incredible and were kind and helping at every turn. Lazy pool was our jam. Food and drinks were delicious. Great week

By on Jul 13, 2022

Review comment responded on Jul 13, 2022

Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very glad to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Friends

Excellent food. Staff is nicest ever. Awesome pools, people are so nice, shows are great. Dessert isn’t that great and lazy river doesn’t really move are the only downside to this resort. I’ll be back and would definitely suggest this hotel.

By on Jul 12, 2022

Review comment responded on Jul 14, 2022

Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. In addition, the food area is an important aspect we consider and that’s why our Chefs and bartenders are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food and beverages in every meal. Therefore, we can assure you that your constructive feedback has been taken by our team in order to keep standards and ensure your satisfaction. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Everyone

By on Jul 2, 2022

Review comment responded on Oct 25, 2022

Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

Excellence Riviera Cancun - Adults Only All Inclusive

Carr. Federal 307 Chet-Pto. Juarez, Puerto Morelos, QROO 77580
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