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Excellence Riviera Cancun - Adults Only - All Inclusive

5.0 out of 5.0

Excellence Riviera Cancun - Adults Only - All Inclusive

5.0 out of 5.0
Overview Reviews Amenities & Policies
Carr. Federal 307 Chet-Pto. Juarez, Puerto Morelos, QROO
1-844-663-2269
4.6
out of 5
"Excellent!"
See all 582 reviews
Room cleanliness 4.5
Service & staff 4.5
Room comfort 4.5
Hotel condition 4.5

This hotel is most popular for:

  • Couples
  • Everyone
  • Friends

Recent guest reviews

The entertainment needs a bit of updating and music at the pool, it got a bit boring during the day

Everyone was extremely friendly... I didn’t like that there was a dress code for men to eat st the “nice” restaurants... would have been nice to know that pants were required. Maybe I missed it in the description of the property... I understand no tank tops at dinner but a nice pair of golf shorts and shirt for men should be allowed at a beach resort. Also, to get a spot at the hibachi restaurant required you to stand in line when the restaurant opened... this should be something you can coordinate via the website prior to arriving so you don’t have to stand in line.

Everything was absolutely perfect! We will be staying st this resort next time we return to Mexico.

Everything, good food, plenty of lounging space and beautiful

A friend and I recently took a trip to Mexico for vacation and we could not have picked a better place. This resort is gorgeous, the staff is exceptional, and the food was amazing. I will often spend hours looking at reviews of places to try and pick the best place for my vacations and Excellence did not disappoint in any way.

The grounds and all properties are very well maintained. The spa was delightful and we took advantage of the 4 treatment package upon checking in. All of the employees were very friendly and personable; especially Sonia and Carmen. Thank you for the lovely experience and relaxing vacation.

El lugar es hermoso, la atención es increíble, los restaurantes muy lindos, todo el hotel muy limpio se los recomiendo los meseros, los managers ,,, me encanto fue mi primera vez y quiero regresar de nuevo con mi familia

The property was very clean, well maintained, and was not crowded at 70% capacity. We did not have to wait for anything and the staff was wonderful. Seaweed on the beach was tough, but you can't fight mother nature. We will return to this resort.

Pros: We were two couples celebrating birthdays and an anniversary. Resort was wonderful. Clean!!! Not at all crowded and guests were packed in on top of each other. Plenty of room to spread out by the many pools or on the beach. Fantastic staff, very responsive and helpful. Top shelf liquors. Cons: Food was good but not off the charts. Seaweed in the ocean and on the shore limited our enjoyment of the beach. This was not unique to this resort, it was everywhere, and Excellence staff worked nonstop to try and keep up

I like everything included Restaurant and beach service wonderful

The property is beautiful, the staff is excellent, very helpful and very nice. The rooms are very clean. The restaurants are wonderful and there are ten to select from. We really enjoyed our vacation.

The resort was beautiful, the food was amazing and all the staff were so friendly. We will be back for sure.

It was our first time there & we will definitely return the resort is beautiful. If you can’t find food to eat something is wrong with you lol! Staff is very friendly & maid service makes your stay comfortable. If your an ocean person which I’m not I prefer the pool there is a lot of seaweed but it changes from day to day a few days it was so clear other days the seaweed is back but that u can’t control. My husband & I love the place will return soon.

This was our second time at this resort and look forward to going back

This was our 4th time at Excellence Riviera Cancun. We are never disappointed. The service is great and the staff is friendly and caters to your every need. The food is excellent. We wish they hadn’t done away with the daily US News and World Report. We like to stay in touch and do the daily puzzles.

An excellent choice for those looking for the all-inclusive adults-only experience. A beautiful property with gorgeous pools/beach & tons of options for food, drinks and entertainment! Our room was large, luxurious, and the Club Ocean View was worth it, as we had an amazing view. The staff was generally friendly and accommodating. The food was not bad - most meals were excellent, some weren't good, but there are many options for every taste. Drinks are plentiful and friendly servers are always circulating the pool and beach asking if you need one. Drinks aren't strong unless you ask for them to be, which is good or bad depending on how much you want to party! We arrived early on a red-eye flight from CA, and unfortunately check-in wasn't great, we did not get much of a tour or detailed instructions regarding what to expect during our stay, perhaps due to our early arrival. Our room was not ready until well after 3 pm which was quite frustrating. Lunch at the Grill was terrible and we were worried we were in for a bad experience. But after Day 1 things really improved. Dinner at the tapas, French and Italian restaurants were wonderful. The Lobster House certainly delivered on the lobster, but the appetizers were not good/disappointing, I suggest getting two lobsters and ignoring the rest. The breakfast buffet was wonderful, huge, something for everyone and it was all delicious. Christmas entertainment was fabulous with a big Xmas Eve show. Loved the silent party and karaoke.

Food is delicious, very friendly staff territory very well maintained

Carr. Federal 307 Chet-Pto. Juarez Puerto Morelos QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located within 2 miles (3 km) of Crococun Zoo, Excellence Riviera Cancun - Adults Only - All Inclusive places you within a few miles (5 km) of Ojo de Agua Beach. This 440-room, 5-star property has 6 outdoor pools along with a private beach and a full-service spa.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. Relish the Italian cuisine at Toscana, one of 10 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 42-inch a flat-screen TV with satellite channels and a DVD player. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include free minibar items, a furnished balcony or patio, and a living room.


Property features

Excellence Riviera Cancun - Adults Only - All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Junior Suite Ocean View

King 1 | Sleeps 2

Junior Swim-Up Suite Spa or Pool View

Full 2 | King 1 | Sleeps 3

Excellence Club Junior Swim-Up Suite Ocean View

King 1 | Sleeps 2

Excellence Club Junior Suite Ocean Front

King 1 | Sleeps 2

Guest reviews for Excellence Riviera Cancun - Adults Only - All Inclusive

Everyone (91) Couples (431) Family (26) Other (5) Friends (27)
4
Partner Couples

The entertainment needs a bit of updating and music at the pool, it got a bit boring during the day

By on Jun 19, 2019

5
Everyone

By on Jun 12, 2019

4
Partner Couples

Everyone was extremely friendly... I didn’t like that there was a dress code for men to eat st the “nice” restaurants... would have been nice to know that pants were required. Maybe I missed it in the description of the property... I understand no tank tops at dinner but a nice pair of golf shorts and shirt for men should be allowed at a beach resort. Also, to get a spot at the hibachi restaurant required you to stand in line when the restaurant opened... this should be something you can coordinate via the website prior to arriving so you don’t have to stand in line.

By , from Houston on Jun 11, 2019

5
Families

Everything was absolutely perfect! We will be staying st this resort next time we return to Mexico.

By on May 29, 2019

5
Partner Couples

Everything, good food, plenty of lounging space and beautiful

By on May 22, 2019

5
Everyone

A friend and I recently took a trip to Mexico for vacation and we could not have picked a better place. This resort is gorgeous, the staff is exceptional, and the food was amazing. I will often spend hours looking at reviews of places to try and pick the best place for my vacations and Excellence did not disappoint in any way.

By on May 12, 2019

5
Everyone

By on Apr 13, 2019

5
Friends Families

The grounds and all properties are very well maintained. The spa was delightful and we took advantage of the 4 treatment package upon checking in. All of the employees were very friendly and personable; especially Sonia and Carmen. Thank you for the lovely experience and relaxing vacation.

By on Mar 31, 2019

5
Families

El lugar es hermoso, la atención es increíble, los restaurantes muy lindos, todo el hotel muy limpio se los recomiendo los meseros, los managers ,,, me encanto fue mi primera vez y quiero regresar de nuevo con mi familia

By on Mar 27, 2019

5
Friends

The property was very clean, well maintained, and was not crowded at 70% capacity. We did not have to wait for anything and the staff was wonderful. Seaweed on the beach was tough, but you can't fight mother nature. We will return to this resort.

By on Mar 13, 2019

Excellence Riviera Cancun - Adults Only - All Inclusive

Carr. Federal 307 Chet-Pto. Juarez, Puerto Morelos, QROO 77580