Why
The property had great pools and access to the beach. Kept the seaweed clean and barriers were nice. Should add a swim up to the club side of the resort.
Best resort in Mexico
Every one was super friendly and helpful. The food was delicious and drinks were great! Nightly entertainment was fun and engaging. Definitely will be back again!
Excellent adults only property! Staff is constantly cleaning so the grounds are well maintained. Hand sanitizer is readily available. Rooms have been well maintained and are huge and clean. The in room bar is GENEROUS so bring your adult sippy cup. Plenty of lounge chairs to sit at. Dinner restaurants rotate nightly with no reservations so try to beat the 6 PM dinner time. You may be waiting till 9 pm to eat. Staff is very helpful and friendly. Limited pool service (food and drink). We ended up going to the bar ourselves and getting our own food/drink. The options for lunch was bar (pizza), a sit down, and beach cafe. My only complaint was at the beach cafe (one day it was the only thing open for lunch), there is only 1 chef daily. This beach cafe also takes care of the pool food in addition to the people that go and sit in the cafe. It would take forever to get simple items such as nachos and burgers so don't expect anything life changing for lunch. Please get him additional cooking staff to help with management of the pool orders as well as the sit down orders. Breakfast is one a la carte and the buffet. If you need hot sauce, bring your own bottle. The "hot" salsa was basically red enchilada sauce or Tabasco. Plenty to choose from for dinner! Beach was full of seaweed and could not be accessed. No fault of the property as they had just had a storm but perhaps a bulldozer vs 3 shovels would help. Would definitely stay here or other Excellence properties!
Incredible service, beautiful grounds and delicious food/drinks!
Gorgeous Grounds. Friendly Staff. Wonderful pools. Fun nightly shows
The Excellence Riveria Cancun is a resort I would definitely come back to. This was our first vacation here and we stayed for five days. The service is high level and helpful. The staff is friendly. The resort is very clean. Many people didn't wear masks inside but we wore ours since that's what we're comfortable with. My husband is lactose intolerant and doesn't eat pork but we never had an issue. Anytime you order food whether it's at a restaurant or service at the pool, the first thing they ask is if you have a food allergy. The food is fantastic. I highly recommend eating at Basmati, Chez Isabelle, The Lobster House and the Kitchen Table for breakfast buffet. At the breakfast buffet the staff serves the food to avoid multiple people touching the same spoon. The only restaurant you have to make reservations for is hibachi. We stayed in the Excellence Swim Up suite pool view and I would probably book the same suite. We had an outdoor bed on our patio and basically had the pool to ourselves. We hardly went to the Excellence Pool or the other resort pools because we loved our spot. We had pool service and were steps away from the Excellence Bar. We went to the spa for a couples massage and the Aqua hydrotherapy. The massage was amazing and I regret not booking a longer time. Other guests spoke highly of the Aqua hydrotherapy but it wasn't something my husband and I were into.
This property is very well maintained. The gardening, maintenance, pools, beach area, activities, food and service are outstanding. There was sanitizing efforts everywhere and it seems like everywhere I looked there was someone cleaning or wiping down a surface. The only thing I could recommend to improve is warming up the regular pools a few degrees. The ‘Excellence Club” room and pool areas were more crowded than the rest of the resort and definitely not worth the additional cost especially during this time when they are operating at limited capacity. I am very picky and will definitely consider thr Excellence brand for my next trip.
Excellence Riviera Cancun the best service and commitment to making sure you are over the top happy! Surprises galore! Special thanks to Fatima Young for making our stay fabulous!
Liked it all pools and beach amazing. Staff awesome
The property is pristine!!! All of the time. No matter where you are on this huge resort! The staff is so friendly and accommodating!
Excellence Riviera Cancun - Adults Only All Inclusive places you next to Puerto Morelos Beach and within 2 miles (3 km) of Crococun Zoo. This 440-room, 5-star property welcomes business and leisure travelers with 6 outdoor pools, a private beach, and a full-service spa.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. There are multiple options for onsite dining with 10 restaurants, including The Kitchen Table, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
The 440 accommodations feature living rooms. Guests can expect free WiFi and 55-inch flat-screen TVs with satellite channels. Bathrooms offer jetted tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Free minibar items, coffee makers, and free international calls are also standard.
Excellence Riviera Cancun - Adults Only All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Other amenities at this adults-only property include a 24-hour gym, a spa tub, and a sauna.
Why
The property had great pools and access to the beach. Kept the seaweed clean and barriers were nice. Should add a swim up to the club side of the resort.
First of all, allow us to thank you for choosing Excellence Riviera Cancun for your Caribbean holidays. We thank you for your remarks on those positive aspects of your stay with us. We know the hotel staff will be happy to receive your compliments. In addition, given your feedback regarding the beach, seaweed is a natural occurrence along all coastal destinations and not specific to our resort, in spite of this fact our valued staff performs proactive maintenance to keep our beach immaculate. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Best resort in Mexico
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very glad to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Every one was super friendly and helpful. The food was delicious and drinks were great! Nightly entertainment was fun and engaging. Definitely will be back again!
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and the outstanding service provided by our lovely colleagues in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
Excellent adults only property! Staff is constantly cleaning so the grounds are well maintained. Hand sanitizer is readily available. Rooms have been well maintained and are huge and clean. The in room bar is GENEROUS so bring your adult sippy cup. Plenty of lounge chairs to sit at. Dinner restaurants rotate nightly with no reservations so try to beat the 6 PM dinner time. You may be waiting till 9 pm to eat. Staff is very helpful and friendly. Limited pool service (food and drink). We ended up going to the bar ourselves and getting our own food/drink. The options for lunch was bar (pizza), a sit down, and beach cafe. My only complaint was at the beach cafe (one day it was the only thing open for lunch), there is only 1 chef daily. This beach cafe also takes care of the pool food in addition to the people that go and sit in the cafe. It would take forever to get simple items such as nachos and burgers so don't expect anything life changing for lunch. Please get him additional cooking staff to help with management of the pool orders as well as the sit down orders. Breakfast is one a la carte and the buffet. If you need hot sauce, bring your own bottle. The "hot" salsa was basically red enchilada sauce or Tabasco. Plenty to choose from for dinner! Beach was full of seaweed and could not be accessed. No fault of the property as they had just had a storm but perhaps a bulldozer vs 3 shovels would help. Would definitely stay here or other Excellence properties!
First of all, allow us to thank you for choosing Excellence Riviera Cancun for your Caribbean holidays. We thank you for your remarks on those positive aspects of your stay with us. We know the hotel staff will be happy to receive your compliments. In addition, given your feedback regarding the beach, bear in mind that seaweed is a natural occurrence along all coastal destinations, in spite of this fact our valued staff performs proactive maintenance to keep our beach immaculate. Please, receive our warmest regards from The Excellence Collection.
Incredible service, beautiful grounds and delicious food/drinks!
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very glad to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Gorgeous Grounds. Friendly Staff. Wonderful pools. Fun nightly shows
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
Thank you for your review, and know that we look forward to welcoming you back to another wonderful experience in the Riviera Maya!
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.