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Hotel Marina El Cid Spa & Beach Resort All Inclusive

4.0 star property

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Photo gallery for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Exterior
Creator video - submitted by Ex2Greatness
Poolside bar
Gym
Premium bedding, minibar, in-room safe, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • Free WiFi

Explore the area

View in a map
Boulevard el Cid Unidad 15, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Town Square
    ‪4 min drive‬
  • Place, Ojo de Agua Beach
    ‪4 min drive‬
  • Place, Puerto Morelos Artists’ Cooperative
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Junior Suite Platinum

Junior Suite Platinum | Premium bedding, minibar, in-room safe, iron/ironing board

Junior Suite Platinum

8.0 out of 10
Very good
(6 reviews)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Luxury Room

Luxury Room | Premium bedding, minibar, in-room safe, iron/ironing board

Luxury Room

8.4 out of 10
Very good
(172 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Suite, 2 Bedrooms

Premium bedding, minibar, in-room safe, iron/ironing board

Superior Suite, 2 Bedrooms

8.0 out of 10
Very good
(3 reviews)
  • 2163 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Three Bedroom Suite

Premium bedding, minibar, in-room safe, iron/ironing board

Three Bedroom Suite

  • Ocean view
  • 2852 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Family Room

Family Room | Premium bedding, minibar, in-room safe, iron/ironing board

Family Room

7.8 out of 10
Good
(60 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Junior Suite With Jacuzzi

Junior Suite With Jacuzzi | Premium bedding, minibar, in-room safe, iron/ironing board

Junior Suite With Jacuzzi

8.6 out of 10
Excellent
(14 reviews)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, iron/ironing board

Superior Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 1076 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Studio With Jacuzzi

Premium bedding, minibar, in-room safe, iron/ironing board

Studio With Jacuzzi

8.8 out of 10
Excellent
(11 reviews)
  • 575 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Junior Suite at Ventus Ha

Junior Suite at Ventus Ha | Premium bedding, minibar, in-room safe, iron/ironing board

Junior Suite at Ventus Ha

8.6 out of 10
Excellent
(4 reviews)
  • 575 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Family Room at Ventus Ha

Family Room at Ventus Ha | Premium bedding, minibar, in-room safe, iron/ironing board

Family Room at Ventus Ha

  • 574 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Room Deluxe with Pool View

Premium bedding, minibar, in-room safe, iron/ironing board

Room Deluxe with Pool View

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Junior with View

Premium bedding, minibar, in-room safe, iron/ironing board

Suite Junior with View

  • 570 sq ft
  • Sleeps 4

View all photos for Family Room -5 guests- Standard with Pool View

Premium bedding, minibar, in-room safe, iron/ironing board

Family Room -5 guests- Standard with Pool View

  • 570 sq ft
  • Sleeps 5

View all photos for Suite Junior with Pool View

Premium bedding, minibar, in-room safe, iron/ironing board

Suite Junior with Pool View

  • 570 sq ft
  • Sleeps 4

View all photos for Room Junior with Pool View

Premium bedding, minibar, in-room safe, iron/ironing board

Room Junior with Pool View

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Superior with Pool View

Premium bedding, minibar, in-room safe, iron/ironing board

Suite Superior with Pool View

  • 1108 sq ft
  • Sleeps 4

View all photos for Suite Premium with Sea View

Premium bedding, minibar, in-room safe, iron/ironing board

Suite Premium with Sea View

  • Sea view
  • 570 sq ft
  • Sleeps 4

View all photos for Suite Premium with Sea View

Premium bedding, minibar, in-room safe, iron/ironing board

Suite Premium with Sea View

  • Sea view
  • 1108 sq ft
  • Sleeps 4

View all photos for Junior Room

Junior Room | Premium bedding, minibar, in-room safe, iron/ironing board

Junior Room

8.8 out of 10
Excellent
(50 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Suite Platinum

One Bedroom Suite Platinum | Premium bedding, minibar, in-room safe, iron/ironing board

One Bedroom Suite Platinum

  • 1076 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

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  • Pool
  • Hot tub
  • All inclusive
  • Spa
9.2 out of 10, Wonderful, 1,009 reviews
$442 nightly
The price is $529
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Total with taxes and fees
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About the neighborhood

Puerto Morelos

Hotel Marina El Cid Spa & Beach Resort All Inclusive places you within 2 miles (3 km) of Puerto Morelos Artists’ Cooperative and San Jose Catholic Parish. This 500-room, 4-star property has 2 outdoor pools along with a marina and a full-service spa.

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min drive - 1.8 miles
  • Puerto Morelos Town Square - 4 min drive - 2.2 miles
  • Ojo de Agua Beach - 4 min drive - 2.2 miles
  • Puerto Morelos Artists’ Cooperative - 4 min drive - 2.2 miles
  • San Jose Catholic Parish - 4 min drive - 2.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Ile De France - ‬3 min walk
  • ‪Aromas - ‬3 min walk
  • ‪La Alhambra - ‬1 min walk
  • ‪A'akat - ‬3 min walk
  • ‪Arrecife Restaurant - ‬5 min walk

About this property

Hotel Marina El Cid Spa & Beach Resort All Inclusive

Hotel Marina El Cid Spa & Beach Resort All Inclusive features a marina, a full-service spa, and 2 outdoor pools. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach property include a children's pool, a gym, and a sauna.
Guests can expect to find TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Balconies, minibars, and coffee makers are also available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Similar properties

Aerial view
Ventus at Marina El Cid Spa & Beach Resort - All Inclusive
  • Pool
  • All inclusive
  • Spa
  • Kids pool
8.8 out of 10, Excellent, 1,481 reviews
$378 nightly
The price is $461
Mar 11 - Mar 12
Total with taxes and fees
Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alhambra
  • El Alcazar
  • Hacienda Arrecife
  • La Marina
  • Tratorria Da'Gulio

Things to do

  • 2 outdoor pickleball courts
  • 2 outdoor pools
  • Bicycle tours
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (58 inch wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 4 floors
  • Banquet hall
  • Built in 2006
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 6 per accommodation, per night
  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room safe
  • Parking
  • Phone calls
  • WiFi access (may be limited)

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.
Property Registration Number 01230110flb40

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 25 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Marina Cid
Marina El Cid Spa Beach Puerto Morelos
El Cid Puerto Morelos
Marina El Cid Spa Beach All Inclusive Puerto Morelos
Hotel Marina El Cid Spa & Beach Puerto Morelos
Hotel Marina El Cid Spa And Beach Resort
ina Cid Inclusive Puerto More
Marina El Cid Spa Beach

Frequently asked questions

Can I book all-inclusive options at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive has all inclusive rates that come with all meals and onsite activities included. Activities include windsurfing, kayaking, and surfing/body boarding.

How much does it cost to stay at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

As of Mar 10, 2026, prices found for a 1-night stay for 2 adults at Hotel Marina El Cid Spa & Beach Resort All Inclusive on Mar 11, 2026 start from $452, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do near Hotel Marina El Cid Spa & Beach Resort All Inclusive?

This property is located in Puerto Morelos, close to Puerto Morelos Beach, Puerto Morelos Town Square, and Ojo de Agua Beach. You'll also find Puerto Morelos Artists’ Cooperative and San Jose Catholic Parish within a short drive.

Will I be able to park at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, there isn't parking available at the all-inclusive property.

Is a spa located at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, aromatherapy, and hydrotherapy.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive feature a casino?

No, Hotel Marina El Cid Spa & Beach Resort All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Is Hotel Marina El Cid Spa & Beach Resort All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, 2 outdoor pools, and an ocean-view restaurant.

Are there hot tubs at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Marina El Cid Spa & Beach Resort All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Will Hotel Marina El Cid Spa & Beach Resort All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Hotel Marina El Cid Spa & Beach Resort All Inclusive?

The closest major airport to Hotel Marina El Cid Spa & Beach Resort All Inclusive is Cancun Intl. Airport (CUN), which is 18.1 mi away (28 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 22.5 mi away.

Are there rooms with balconies at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Yes, every guestroom at Hotel Marina El Cid Spa & Beach Resort All Inclusive comes with a balcony with some featuring ocean or pool views.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a wedding venue?

Take advantage of the wedding venue at Hotel Marina El Cid Spa & Beach Resort All Inclusive if you plan to say "I do" during your trip.

Hotel Marina El Cid Spa & Beach Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1286 out of 2224 reviews
Rating 8 - Good. 551 out of 2224 reviews
Rating 6 - Okay. 226 out of 2224 reviews
Rating 4 - Poor. 80 out of 2224 reviews
Rating 2 - Terrible. 81 out of 2224 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sandra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious, but could work on the cocktails. Other than that I would stay here again for sure!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful trip with my family of 4. Kids (11, 7) loved the pools and the slide. Very satisfied with the selections in the buffets and restaurants. Friendly and hardworking staff.
Stayed 7 nights in Nov 2025

10/10 Excellent

Araceli

Stayed 8 nights in Aug 2025

8/10 Good

Fernando De Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE only were not satisfied with two thing, first,that the wi fi is not free for every guess and this is first time this happens to us at any hotel. this was awful. The second one, that the entertainment, is basically done with the North americans tourist in mind, disregarding tourist like us, Latino, that expect more latino music, and mexican melodies. for us in this aspect was like being in an US/canadian hotel.
Stayed 6 nights in Nov 2025

10/10 Excellent

Marcia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent. Friendly staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Nicholas

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s been our fourth year in a row here and we love it for the price! The kids club staff are amazing, the food is solid and the resort grounds are so well kept and beautiful…there might be better resorts out there but it’ll cost you much more and El CID has everything you need to have a great vacation.
Stayed 11 nights in Nov 2025

4/10 Poor

Randy

Traveled with group
Liked: Cleanliness, amenities
Resort was ok. But how the front desk staff handled any issues was completely unacceptable. I watched them just smirk and smile at frustrated guests. Sure changed my Confidence at attending this resort..
Stayed 7 nights in Nov 2025

6/10 Okay

KEVIN ROBERT, Oakville

Traveled with family
Liked: Staff & service, amenities
Activities: There are numerous activities available for children, with events frequently held at the pool and beach area. Restaurants: The buffet restaurants offered a satisfactory selection, consistently providing fries, hamburgers, pizza, steak, veg & salads. For the reservation-required restaurants, it is essential to book as soon as you arrive. We dined at the Seafood, Italian, Japanese, and Mediterranean restaurants. All good. Room Service: The rooms were cleaned daily, and drinks were restocked regularly. Sleeping: If you prefer firm pillows, this resort provides them. I suggest bringing your own pillow if you are prone to neck pain. Every night, room service dishes were left in the hallway, attracting raccoons and coatis that rummaged through the discarded plates. The noise of dishes being smashed echoed throughout the night. The resort should consider implementing a more effective system for handling dirty dishes, such as providing a ledge or table for guests to leave their items. WIFI: The resort limits guests to a maximum of 2-wifi codes, which is inadequate for families with multiple devices that require internet access. The cell phone data signal is poor, often only providing 3G service, and occasionally LTE in the lobby. Additional codes are available for a fee of 308 pesos per day / 1233 pesos per week. Check-In: Expect to pay an additional surcharge of $143 USD for the week. Not expectable considering the amount you already pay. Overall: We would go back!
Stayed 7 nights in Nov 2025

10/10 Excellent

Megan

Stayed 5 nights in Nov 2025

10/10 Excellent

Natalie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very good value for money
Stayed 9 nights in Nov 2025

4/10 Poor

Joey Ferreira

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
While we enjoyed the renovated rooms, outstanding housekeeping, and exceptional specialty restaurants, significant issues overshadowed our stay. A surprise $250 "tax" upon arrival was an unwelcome shock. The buffet was lacking and wait times for freshly cooked were long. Most alarming was the gym staff's unacceptable service and any attempt to address my concern. I cannot recommend this is resort due to its profound failure in customer care.
Stayed 7 nights in Nov 2025

6/10 Okay

Sridhar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are not clean, buffet restaurants are not maintained clean. Service staff are not friendly
Stayed 6 nights in Nov 2025

10/10 Excellent

Eric, Wadsworth

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean place, many food options, many pools and beaches.
Stayed 7 nights in Nov 2025

8/10 Good

Nuvia

Stayed 5 nights in Nov 2025

10/10 Excellent

Julie

Stayed 5 nights in Nov 2025

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it…. It’s our location every winter break to get some sun and warm Weather
Stayed 5 nights in Nov 2025

10/10 Excellent

Noemi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff clean rooms good stay
Stayed 4 nights in Nov 2025

8/10 Good

Daorasmy

Stayed 7 nights in Nov 2025

4/10 Poor

Alan G Hernandez

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Not the room i reserve, one room way smaller than the other. Left one night early because my family was not comfortable.
Stayed 7 nights in Aug 2025

8/10 Good

Tyler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My room was incredible, the food here is top of the line, and the amenities are always great for relaxation! The only issue I had is that one night I had my door battery die and I couldn't get into my room. This wouldn't have been that big of an issue but the staff took about 30 minutes before they came to work on my door, and unfortunately the mosquitoes were really bad this time around the year. That was the only unfortunate thing that happened during my time while staying.
Stayed 5 nights in Nov 2025

10/10 Excellent

Annalyn

Stayed 9 nights in Nov 2025

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean property. Good food. Smaller, but clean beach
Stayed 5 nights in Nov 2025

10/10 Excellent

ALA W

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, spacious with good amenities. Loved how they stocked the fridge with drinks daily adding super convenience. Essentially this is 3 resorts in one with many food options and activities.
Stayed 14 nights in Nov 2025

10/10 Excellent

Martin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
First time staying at the resort. About 3rd visit to Quintana Roo. This place was hands down one of the most cleanest spot we've stayed in. Having a butler throughout the day helped out a lot as well. They were super friendly and awesome. The only cons I have is that the servers and bartenders, looked like they were just there to work and that's it. Which is ok, I'm just used to other areas that they are super friendly, chatty, and tell you were the best spots in town are when leaving the resort. Either way, great spot and will be coming back for sure
Stayed 5 nights in Nov 2025

8/10 Good

Rami

Stayed 3 nights in Nov 2025

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