The staff was amazing and the property gorgeous. The food was excellent as well. We can't wait to go back! The only improvements I would suggest would be to open up more available reservations per hour for dinner (when we went to the restaurants, there were always tons of available tables),I also suggest that they offer food service at the pools. This is a safe, luxurious resort that I highly recommend!
Tand he largely Mayan native staff were very friendly. If one could say they were overly friendly, they were THAT. About 90 percent of the staff would put their hand over their heart (which, I understand, is the Mayan way of signaling they are serving you 'from the heart.' It was a bit mechanical, however, and I'd rather they hadn't done it and merely smiled and said hello. I'm not a big fan of the class system in these timeshare resorts.
We had a very pleasant stay at El Cid. The properties were clean, the staff was extremely friendly and accommodating, and the food was considerably better than other all inclusive accommodations we’ve had in the past. We were very much looking forward to utilizing the spa but found pricing to be much higher than comparable hotels.
The staff are very friendly and keep the resort clean, and the resort has a lot of activities to do. The only con is that the beach is a bit rocky. The bartenders also make very good drinks. The hotel next door called ventus club is part of the resort so you can access all their property too.
Hotel Marina El Cid staff and facilities where wonderful. Food was delicious!
We upgraded to an ocean front 1 bedroom suite with the jacuzzi on the terrace. Wow wow wow! The room was wonderful, spent every morning sipping coffe and watching the sun rise. Every night in the jacuzzi listening to the crashing waves. It's not a great stretch of beach but the 2 infinity pools made up for that. Buffet food was as expected. Delores was actually pretty decent for buffet dinners. Evey single staff member from front desk, bell hop, room service, wait and bar staff, house keeping were all more than welcoming and accommodating. We will definitely be returning.
Staff was friendly and overall was an awesome stay. Live music and delicious variety of foods.
El Cid is a nice property that we have enjoyed a number of times. This year the service has declined. Too much of, "Not my job," thinking if you voice a concern or something that needs attention. They have (at certain bars) have become very much tip hungry. If you don't tip Juan's guys for each cocktail at the bar (Zanza?) by the hot tubs, the drinks become undrinkable.
Over all hotel was great! Didn't take advantage of what the hotel offered due to being off the resorts for excursion. Staff was great and friendly. The food was alright. Only downfall was having to pay for wifi when we were under the impression it was included with our package deal.
Love the pools. Staff was nice. Only thing was the food didn't really like the food much. Other than that nothing bad to say nice resort.
They need to do something about the mosquitoes. Everything else was excellent
I like that it has diferent activities for kids. I didn't like the idea there not much option in shows for adults, within the property.
Cost to travel out of the resort was high and were really very little p\options other than taxi service
We enjoyed our time here, first day navigation of the property was s little tricky, but after that we were good. Wash clothes seem to be in short supply, seemed like every other day we had none. On our last night, we had showered in the late afternoon and had them in the shower, well they came and did a turn down of the bed and took them!!!!! We didn't find out until next morning. Other than that, food was good, drinks were good, wait staff in restaurants was good occasionally and great the rest of the time!
The pools were nice, clean, and not over crowded. Staff very courteous. Sol (female server) was extra special. I would like to be able to eat and order pool side. This is the first resort I have ever been to that it isn’t allowed.
We need a activities services& kids playground! Also, so many Asian people coming,so they having some asian food!
Exellent Hotel, staff are really Nice and the view too the ocean is beautiful. well differential came back again.
Staff is fantastic -friendly, helpful, respectful Facilities : Not upkept. YOu can find a better property on the MAyan Riviera comparable in price. Half of the machines in gym are broken, espresso machines in coffee house and one restaurant not working, broken card reader that kept us from getting into our room until 1am until they fixed it, broken AC vent that soaker our clothes in the closet... AND $40 for internet! It's time they invest in the property- it's a disservice to their employees who have to spend a lot of time apologizing to their guests. Stay somewhere else- for similar price I've stayed in other properties around with much better experiences.
Located within a mile (2 km) of Ojo de Agua Beach, Hotel Marina El Cid Spa & Beach Resort All Inclusive is within 2 miles (3 km) of Puerto Morelos Town Square. This 500-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa.
There are ample dining options with 5 onsite restaurants, including Hacienda Arrecife, which specializes in Mexican cuisine and serves breakfast, lunch, and dinner, and Alhambra with its garden views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
All of Hotel Marina El Cid Spa & Beach Resort All Inclusive's 500 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and coffee makers. TVs come with satellite channels, and WiFi keeps guests connected. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, ceiling fans, and safes.
Hotel Marina El Cid Spa & Beach Resort All Inclusive features a marina, a full-service spa, and 2 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 2300 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a spa tub.
The staff was amazing and the property gorgeous. The food was excellent as well. We can't wait to go back! The only improvements I would suggest would be to open up more available reservations per hour for dinner (when we went to the restaurants, there were always tons of available tables),I also suggest that they offer food service at the pools. This is a safe, luxurious resort that I highly recommend!
Tand he largely Mayan native staff were very friendly. If one could say they were overly friendly, they were THAT. About 90 percent of the staff would put their hand over their heart (which, I understand, is the Mayan way of signaling they are serving you 'from the heart.' It was a bit mechanical, however, and I'd rather they hadn't done it and merely smiled and said hello. I'm not a big fan of the class system in these timeshare resorts.
Thank you very much for taking the time in sharing through this platform your experience at our resort. We are very happy to determine in this review that our service had met all your expectations during this past stay at our complex, you can be certain that at El Cid Resorts our only mission is to serve you. We look forward to having the opportunity of serving you again soon. Best regards, Iván Bringas El Cid Resorts.
What a great pleasure to have the opportunity to receive your positive rating for our resort. As far as we can conclude this vacation at our resort has been pleasant and enjoyable. We hope to have the opportunity to serve you again in the future. Cordially, Iván Bringas El Cid Resorts.
We had a very pleasant stay at El Cid. The properties were clean, the staff was extremely friendly and accommodating, and the food was considerably better than other all inclusive accommodations we’ve had in the past. We were very much looking forward to utilizing the spa but found pricing to be much higher than comparable hotels.
What a great pleasure to have the opportunity to receive your review for our complex. We are happy to identify in your positive score, as well as, in your comments that this vacation experience was an enjoyable and pleasant stay. We look forward to having the opportunity of serving you again soon. Cordially, Iván Bringas El Cid Resorts.
The staff are very friendly and keep the resort clean, and the resort has a lot of activities to do. The only con is that the beach is a bit rocky. The bartenders also make very good drinks. The hotel next door called ventus club is part of the resort so you can access all their property too.
First of all, I would like to take this opportunity to extend our gratitude for choosing our resort. It is an honor to know that your recent stay and vacation experience at our resort has been enjoyable. We certainly understand your concerns in regards to the beach area and we would like to share with you that since our complex it is located in front of the reef this is the reason because some parts of our beach areas tend to be a bit rocky, nevertheless in order to provide you a better service we continue work on the improvements of this always in the friendliest way to our environment, marine wildlife and flora. We hope to have the opportunity to continue being your host in the future. Sincerely, Iván Bringas El Cid Resorts.
Hotel Marina El Cid staff and facilities where wonderful. Food was delicious!
Thank you very much for taking the time to share your review for our resort on this media. We are delighted to determine that your visit to our complex fulfilled your expectations. It will be a great pleasure to have the opportunity to serve you again soon. Cordially, Iván Bringas El Cid Resorts.
We upgraded to an ocean front 1 bedroom suite with the jacuzzi on the terrace. Wow wow wow! The room was wonderful, spent every morning sipping coffe and watching the sun rise. Every night in the jacuzzi listening to the crashing waves. It's not a great stretch of beach but the 2 infinity pools made up for that. Buffet food was as expected. Delores was actually pretty decent for buffet dinners. Evey single staff member from front desk, bell hop, room service, wait and bar staff, house keeping were all more than welcoming and accommodating. We will definitely be returning.
First of all, I would like to thank you for your time in sharing your review based on this stay at our resort. It is a great pleasure to read in your kind comments that you had enjoyed an excellent vacation experience at our facilities. We will be a great pleasure to have the opportunity of welcoming you back soon. Best regards, Iván Bringas El Cid Resorts.
Staff was friendly and overall was an awesome stay. Live music and delicious variety of foods.
Thank you very much for your recent review for our resort. It is a great pleasure to have the opportunity to receive your positive comments and conclude that this was an enjoyable vacation experience. We look forward to having the opportunity of welcoming you back soon. Best regards, Iván Bringas El Cid Resorts.
El Cid is a nice property that we have enjoyed a number of times. This year the service has declined. Too much of, "Not my job," thinking if you voice a concern or something that needs attention. They have (at certain bars) have become very much tip hungry. If you don't tip Juan's guys for each cocktail at the bar (Zanza?) by the hot tubs, the drinks become undrinkable.
On behalf of all the staff at Hotel Marina El Cid, I would like to thank you for your time in sharing your review with us. We truly regret tht his vacation at our resort did not meet your expectations. However, you can be certain that the necessary measures have been set-up with the aim to correct this important inflection in our service soon. We hope you can give us the opportunity of serving you again and restores your confidence in our resort in the future. Cordially, Iván Bringas El Cid Resorts.
What a great pleasure to have the opportunity to receive your qualification for our resort. We are glad to identify that our complex fulfilled your expectations on this recent stay. We look forward to having the opportunity of serving you again soon. Best regards, Iván Bringas El Cid Resorts.
Thank you very much for taking the time to qualify our service and facilities on this website. We are very happy to have the opportunity to receive your review and identify that this past vacation was a wonderful experience. It will be a great pleasure to have the opportunity of serving you again soon Best regards, Iván Bringas El Cid Resorts.