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Hotel Marina El Cid Spa & Beach Resort All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Puerto Morelos Town Square

Choose dates to view prices

Photo gallery for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Interior
2 outdoor pools, sun loungers
View from room
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine
On the beach, white sand, sun loungers, beach towels

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
Boulevard el Cid Unidad 15, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Town Square
    ‪4 min drive‬
  • Place, Ojo de Agua Beach
    ‪4 min drive‬
  • Place, Puerto Morelos Artists’ Cooperative
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Junior Suite Platinum

View from room

Junior Suite Platinum

8.0 out of 10
Very good
(6 reviews)
  • 559 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Luxury Room

View from room

Luxury Room

8.4 out of 10
Very good
(166 reviews)
  • 559 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 2 Bedrooms

TV

Suite, 2 Bedrooms

8.0 out of 10
Very good
(3 reviews)
  • 2163 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Three Bedroom Suite

Premium bedding, minibar, in-room safe, desk

Three Bedroom Suite

  • 2852 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 King Beds and 1 Double Bed

View all photos for Family Room

Family Room | View from room

Family Room

7.8 out of 10
Good
(58 reviews)
  • 560 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Junior Suite With Jacuzzi

Premium bedding, minibar, in-room safe, desk

Junior Suite With Jacuzzi

8.6 out of 10
Excellent
(14 reviews)
  • 559 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Suite, 1 Bedroom

View from room

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 1076 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Studio With Jacuzzi

Studio With Jacuzzi | View from room

Studio With Jacuzzi

8.8 out of 10
Excellent
(11 reviews)
  • 575 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Junior Suite at Ventus Ha

Premium bedding, minibar, in-room safe, desk

Junior Suite at Ventus Ha

  • 575 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Family Room at Ventus Ha

Premium bedding, minibar, in-room safe, desk

Family Room at Ventus Ha

  • 574 sq ft
  • Sleeps 5
  • 1 Double Bed and 1 Queen Murphy Bed

View all photos for Room Deluxe with Pool View

Premium bedding, minibar, in-room safe, desk

Room Deluxe with Pool View

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Junior with View

Premium bedding, minibar, in-room safe, desk

Suite Junior with View

  • 570 sq ft
  • Sleeps 4

View all photos for Family Room -5 guests- Standard with Pool View

Premium bedding, minibar, in-room safe, desk

Family Room -5 guests- Standard with Pool View

  • 570 sq ft
  • Sleeps 5

View all photos for Suite Junior with Pool View

Premium bedding, minibar, in-room safe, desk

Suite Junior with Pool View

  • 570 sq ft
  • Sleeps 4

View all photos for Room Junior with Pool View

Premium bedding, minibar, in-room safe, desk

Room Junior with Pool View

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Superior with Pool View

Premium bedding, minibar, in-room safe, desk

Suite Superior with Pool View

  • 1108 sq ft
  • Sleeps 4

View all photos for Suite Premium with Sea View

Premium bedding, minibar, in-room safe, desk

Suite Premium with Sea View

  • 570 sq ft
  • Sea view
  • Sleeps 4

View all photos for Suite Premium with Sea View

Premium bedding, minibar, in-room safe, desk

Suite Premium with Sea View

  • 1108 sq ft
  • Sea view
  • Sleeps 4

View all photos for Junior Suite

View from room

Junior Suite

8.8 out of 10
Excellent
(50 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for One Bedroom Suite Platinum

Coffee/tea maker

One Bedroom Suite Platinum

  • 1076 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Murphy Bed

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About the neighborhood

Puerto Morelos

Within a short walk of Arrecife de Puerto Morelos National Park, Hotel Marina El Cid Spa & Beach Resort All Inclusive is within 2 miles (3 km) of Puerto Morelos Artists’ Cooperative. This 500-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa.

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min drive - 1.8 miles
  • Puerto Morelos Town Square - 4 min drive - 2.2 miles
  • Ojo de Agua Beach - 4 min drive - 2.2 miles
  • Puerto Morelos Artists’ Cooperative - 4 min drive - 2.2 miles
  • Faro Inclinado - 4 min drive - 2.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Ile De France - ‬3 min walk
  • ‪La Alhambra - ‬1 min walk
  • ‪A'akat - ‬3 min walk
  • ‪Zan-Za Bar - ‬3 min walk
  • ‪Trattoria D'Gulio - ‬2 min walk

About this property

Hotel Marina El Cid Spa & Beach Resort All Inclusive

Family fun on the beach, with 2 outdoor pools, near Puerto Morelos Town Square
Hotel Marina El Cid Spa & Beach Resort All Inclusive features a marina, a full-service spa, and 2 outdoor pools. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this beach property include a children's pool, a gym, and a sauna.
Guests can expect to find TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Balconies, minibars, and coffee makers are also available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Beach
Ventus Ha at Marina El Cid Spa & Beach Resort
  • Pool
  • Hot Tub
  • All inclusive
  • Spa
9.0 out of 10, Wonderful, 1,102 reviews
$285 nightly
The price is $348
Dec 12 - Dec 13
Total with taxes and fees
Ventus Ha at Marina El Cid Spa & Beach Resort

Property amenities

Internet

  • Available in all rooms: Internet access

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alhambra
  • El Alcazar
  • Hacienda Arrecife
  • La Marina
  • Tratorria Da'Gulio

Things to do

  • 2 outdoor pickleball courts
  • 2 outdoor pools
  • Bicycle tours
  • Children's pool
  • Ecotours
  • Fishing
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Paddleboard
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Low-height electrical outlets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 4 floors
  • Banquet hall
  • Built in 2006
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 6 per accommodation, per night
  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room safe
  • Parking
  • Phone calls
  • WiFi access (may be limited)

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.
Property Registration Number 01230110flb40

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 25 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Marina Cid
Marina El Cid Spa Beach Puerto Morelos
El Cid Puerto Morelos
Marina El Cid Spa Beach All Inclusive Puerto Morelos
Hotel Marina El Cid Spa & Beach Puerto Morelos
Hotel Marina El Cid Spa And Beach Resort
ina Cid Inclusive Puerto More
Marina El Cid Spa Beach

Frequently asked questions

Can I book all-inclusive options at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive has all inclusive rates that come with all meals and onsite activities included. Activities include windsurfing, kayaking, and surfing/body boarding.

How much does it cost to stay at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

As of Dec 5, 2025, prices found for a 1-night stay for 2 adults at Hotel Marina El Cid Spa & Beach Resort All Inclusive on Dec 14, 2025 start from $267.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do near Hotel Marina El Cid Spa & Beach Resort All Inclusive?

This property is located in Puerto Morelos within a short 9-minute walk of Arrecife de Puerto Morelos National Park. You'll also find Puerto Morelos Town Square and Puerto Morelos Beach within a short drive.

Is parking available on site at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, there isn't parking at this all-inclusive property.

Is a spa located at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, aromatherapy, and hydrotherapy.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive feature a casino?

No, Hotel Marina El Cid Spa & Beach Resort All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Is Hotel Marina El Cid Spa & Beach Resort All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, 2 outdoor pools, and an ocean-view restaurant.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Marina El Cid Spa & Beach Resort All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Will Hotel Marina El Cid Spa & Beach Resort All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Hotel Marina El Cid Spa & Beach Resort All Inclusive?

The closest major airport to Hotel Marina El Cid Spa & Beach Resort All Inclusive is Cancun Intl. Airport (CUN), which is 17.6 mi away (29 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 22.5 mi away.

Can I book a room with a balcony at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Yes, every guestroom at Hotel Marina El Cid Spa & Beach Resort All Inclusive comes with a balcony with some featuring ocean or pool views.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a wedding venue?

Take advantage of the wedding venue at Hotel Marina El Cid Spa & Beach Resort All Inclusive if you plan to say "I do" during your trip.

Hotel Marina El Cid Spa & Beach Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1292 out of 2237 reviews
Rating 8 - Good. 555 out of 2237 reviews
Rating 6 - Okay. 226 out of 2237 reviews
Rating 4 - Poor. 81 out of 2237 reviews
Rating 2 - Terrible. 83 out of 2237 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it…. It’s our location every winter break to get some sun and warm Weather
Stayed 5 nights in Nov 2025

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! We upgraded for $50 to an ocean-view suite, which was totally worth it. The highlight was definitely the pool with the cliff jump — so much fun for both my kid and I! Rooms and facilities were clean and the staff were helpful. The only thing to note is that while it’s an all-inclusive resort, food isn’t available at all hours. Make sure to check the restaurant schedules so you know when and where meals are being served. Overall, we had an awesome time and would definitely come back.
Stayed 1 night in Oct 2025

10/10 Excellent

Jessica

Stayed 6 nights in Aug 2025

10/10 Excellent

Reza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a great experience for second time in this resort. clean rooms and friendly staffs.
Stayed 7 nights in Aug 2025

10/10 Excellent

Edel Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything very quiet and staff very friendly and food very very good
Stayed 7 nights in Aug 2025

10/10 Excellent

Andrea Sarahi Figueroa, EPA

Stayed 6 nights in Aug 2025

8/10 Good

Eleno

Stayed 6 nights in Aug 2025

10/10 Excellent

HARPREET, Elmhurst

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.Good food.Friendly staff. Only complaint was that we had booked 2 rooms in the Marina El Cid resort and at check in, the agent told us that he was upgrading us to Ventus, their latest hotel. The rooms were great but the balconies were blocked completely by trees. We could not see anything. It was depressing and we felt claustrophobic in that room. We also felt like the Marina El Cid was more vibrant. The next day, we went to ask to move us back to our original bookings and we also asked for rooms with ocean view. We had to pay extra for each room, which we did as at this point, we just wanted to have a room with a view. The rooms at the Marina El Cid were a bit dated but we enjoyed waking up every morning with the sea view. I was told that they don't cut the trees as it's part of their wild life protection plan. What I would suggest is to plant everywhere on the property, but at least don't plant trees in front of balconies. Or otherwise cut them short, so that they don't block the view. Imagine going in a resort and opening the curtains to see nothing but trees blocking your view. I was also scared to go on the balcony as there could be any kind of lizards etc in the trees. I would advise to book the restaurants as soon as you check in to get good time slots for dinner. The property is huge, so use the free golf carts service provided to move around. The rooftop bar in building 28 has a pool and great views. There are several pools around the property.
Stayed 5 nights in Aug 2025

10/10 Excellent

FARRAH NAMUYIGA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely family-friendly resort, with something for everyone!!
Stayed 13 nights in Aug 2025

10/10 Excellent

yoandri, forked river

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation spot!! Recommended!!
Stayed 6 nights in Jun 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
It was all what we expected great service!
Stayed 5 nights in Aug 2025

2/10 Terrible

Ravouch

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

8/10 Good

Teresa Michele, Frederica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Aug 2025

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services food yummy lots of choices,the staffs are excellent ,everybody is polite ,helpful,friendly,safe place ,ideal place to stay with family and friends.Also our room is clean every thing is well providedI will definitely come back and if friends ask me about my stay I will surely be happy to tell them my amazing experience knowing that I have comfortable stay with pleasant amenities,what a wonderful stay.
Stayed 3 nights in Aug 2025

8/10 Good

Xiomara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Resort during this time of year is still very nice to visit however, there some pitfalls they restaurants are seasonal, so some are not open, which makes reservations limited. Additionally, the beach bar is closed during this time of year. Not that the hotel or Resort can control it, but there’s a lot of seaweed algae on the beach, which makes the water a little murky
Stayed 4 nights in Aug 2025

10/10 Excellent

Mikel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2025

8/10 Good

Oscar

Liked: Staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Javier

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities
Overall very impressed by the property. You have access to all 3 properties and many many pools including adults only rooftop , 24hr room service although very limited :/. It’s overall a well maintenance and modern property overall. Good options very above average and staff was beyond helpful and kind. I would definitely recommend this resort to anyone
Stayed 5 nights in Aug 2025

8/10 Good

RAFAEL De Jesús, JAMAICA

Traveled with family
Liked: Cleanliness, amenities
Hotel needs more entertainment. Also when selling vacation programs, the agents need to learn to respect the customers decision and no get bad attitude.
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria Victoria

Stayed 5 nights in Aug 2025

8/10 Good

Vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent experience, the water slide and the cliff are amazing. Just for that reason stay in the old property. New one has other facilities like pickleball and tennis.
Stayed 5 nights in Jun 2025

10/10 Excellent

Sandra Jahayra

Stayed 5 nights in Aug 2025

10/10 Excellent

Diana Alexandra Mejia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place for vacation with children.
Stayed 6 nights in Aug 2025

10/10 Excellent

Norman Chi chiu

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is our first time booking an all inclusive vacation. The Hotel Marina El CID did not disappoint, the staff were very friendly especially Sergio at IL De France and the place was very clean. Although the smell of the seaweed was strong, resort staff were doing their best to mitigate the problem by raking the seaweed daily. We stayed in the Ventus Ha which was great, there was 2 double beds and a Murphy bed so each girl had their own bed. We came during low season so the pools were not packed and staff was very attentive refilling your drinks. There were daily activities & different nightly entertainment. The specialty restaurants were delicious especially IL De France, we ended dining there twice during our stay. Since it was low season, we had no issues booking specialty dining for every night of our stay. The main buffet had a different theme each night which was great. The only down side was the 60 minute presentation, it was over 2 hours in reality. On our arrival day they quoted us the Mayan Ruins all day tour was a fabulous deal at $122/person US, we put down a $40 deposit and had to listen to their presentation. The next day we tried to cancel the tour because $122 US was expensive, they gave it to us for $50 US per person aslong as we listened to the presentation. When we went to the presentation, they then told us we were quoted wrong and the price actually changed to $57 but they’d honour the $50 US price. The resort should offer free wifi for everyone.
Stayed 7 nights in Aug 2025

8/10 Good

Domenico

Traveled with family
Liked: Cleanliness, staff & service, amenities
Amazing property, many pools, clean, great service, polite and smily staff. Unfortunately 2 out of the 10 days, they had power outages resulting in no air conditioning, no elevator and intermittent water in the rooms, lobby and restaurants. Front desk upgraded us from Marina to Ventus on the 5th days, and it was fantastic after. Miguel (Manager of the Italian restaurant Trattoria D´Gulio) was exceptional...he really made our 20th anniversary memorable. Himself and his staff. Truly appreciate it!
Stayed 10 nights in Aug 2025

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