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Hotel Marina El Cid Spa & Beach Resort All Inclusive

4.0 star property

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Photo gallery for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Exterior
Creator video - submitted by Ex2Greatness
Beach bar
Premium bedding, minibar, in-room safe, iron/ironing board
Poolside bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • Free WiFi

Explore the area

View in a map
Boulevard el Cid Unidad 15, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Town Square
    ‪4 min drive‬
  • Place, Ojo de Agua Beach
    ‪4 min drive‬
  • Place, Puerto Morelos Artists’ Cooperative
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Junior Suite Platinum

Junior Suite Platinum | Premium bedding, minibar, in-room safe, iron/ironing board

Junior Suite Platinum

8.0 out of 10
Very good
(6 reviews)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Luxury Room

Luxury Room | Premium bedding, minibar, in-room safe, iron/ironing board

Luxury Room

8.4 out of 10
Very good
(173 reviews)
  • Garden view
  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Suite

Premium bedding, minibar, in-room safe, iron/ironing board

Two Bedroom Suite

8.0 out of 10
Very good
(3 reviews)
  • 2163 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Three Bedroom Suite

Premium bedding, minibar, in-room safe, iron/ironing board

Three Bedroom Suite

  • Ocean view
  • 2852 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Family Studio Suite

Family Studio Suite | Premium bedding, minibar, in-room safe, iron/ironing board

Family Studio Suite

7.8 out of 10
Good
(61 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Junior Suite With Jacuzzi

Junior Suite With Jacuzzi | Premium bedding, minibar, in-room safe, iron/ironing board

Junior Suite With Jacuzzi

8.6 out of 10
Excellent
(14 reviews)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Premium bedding, minibar, in-room safe, iron/ironing board

One Bedroom Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 1076 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Studio With Jacuzzi

Premium bedding, minibar, in-room safe, iron/ironing board

Studio With Jacuzzi

8.8 out of 10
Excellent
(11 reviews)
  • 575 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Junior Suite at Ventus Ha

Junior Suite at Ventus Ha | Premium bedding, minibar, in-room safe, iron/ironing board

Junior Suite at Ventus Ha

8.4 out of 10
Very good
(5 reviews)
  • 575 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Family Room at Ventus Ha

Family Room at Ventus Ha | Premium bedding, minibar, in-room safe, iron/ironing board

Family Room at Ventus Ha

  • 574 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Room Deluxe with Pool View

Premium bedding, minibar, in-room safe, iron/ironing board

Room Deluxe with Pool View

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Junior with View

Premium bedding, minibar, in-room safe, iron/ironing board

Suite Junior with View

  • 570 sq ft
  • Sleeps 4

View all photos for Family Room -5 guests- Standard with Pool View

Premium bedding, minibar, in-room safe, iron/ironing board

Family Room -5 guests- Standard with Pool View

  • 570 sq ft
  • Sleeps 5

View all photos for Suite Junior with Pool View

Premium bedding, minibar, in-room safe, iron/ironing board

Suite Junior with Pool View

  • 570 sq ft
  • Sleeps 4

View all photos for Room Junior with Pool View

Premium bedding, minibar, in-room safe, iron/ironing board

Room Junior with Pool View

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Superior with Pool View

Premium bedding, minibar, in-room safe, iron/ironing board

Suite Superior with Pool View

  • 1108 sq ft
  • Sleeps 4

View all photos for Suite Premium with Sea View

Premium bedding, minibar, in-room safe, iron/ironing board

Suite Premium with Sea View

  • Sea view
  • 570 sq ft
  • Sleeps 4

View all photos for Suite Premium with Sea View

Premium bedding, minibar, in-room safe, iron/ironing board

Suite Premium with Sea View

  • Sea view
  • 1108 sq ft
  • Sleeps 4

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, iron/ironing board

Junior Suite

8.8 out of 10
Excellent
(50 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Suite Platinum

One Bedroom Suite Platinum | Premium bedding, minibar, in-room safe, iron/ironing board

One Bedroom Suite Platinum

  • 1076 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

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Dreams Puerto Morelos Resort & Spa - All Inclusive

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  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
7.8 out of 10, Good, 1,340 reviews
$272 nightly
The price is $334
Apr 21 - Apr 22
Total with taxes and fees
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About the neighborhood

Puerto Morelos

Hotel Marina El Cid Spa & Beach Resort All Inclusive places you within 2 miles (3 km) of Puerto Morelos Artists’ Cooperative and San Jose Catholic Parish. This 500-room, 4-star property has 2 outdoor pools along with a full-service spa and 5 restaurants.

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min drive - 1.8 miles
  • Puerto Morelos Town Square - 4 min drive - 2.2 miles
  • Ojo de Agua Beach - 4 min drive - 2.2 miles
  • Puerto Morelos Artists’ Cooperative - 4 min drive - 2.2 miles
  • San Jose Catholic Parish - 4 min drive - 2.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Ile De France - ‬3 min walk
  • ‪Aromas - ‬3 min walk
  • ‪La Alhambra - ‬1 min walk
  • ‪A'akat - ‬3 min walk
  • ‪Arrecife Restaurant - ‬5 min walk

About this property

Hotel Marina El Cid Spa & Beach Resort All Inclusive

Guests of Hotel Marina El Cid Spa & Beach Resort All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a gym, a sauna, and a rooftop terrace.
TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Balconies, minibars, and coffee makers are also available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Similar properties

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Ventus at Marina El Cid Spa & Beach Resort - All Inclusive
  • Pool
  • All inclusive
  • Spa
  • Kids pool
8.8 out of 10, Excellent, 1,480 reviews
$291 nightly
The price is $356
Apr 11 - Apr 12
Total with taxes and fees
Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alhambra
  • El Alcazar
  • Hacienda Arrecife
  • La Marina
  • Tratorria Da'Gulio

Things to do

  • 2 outdoor pickleball courts
  • 2 outdoor pools
  • Bicycle tours
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (58 inch wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 4 floors
  • Banquet hall
  • Built in 2006
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 6 per accommodation, per night
  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room safe
  • Parking
  • Phone calls

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 01230110flb40

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Marina Cid
Marina El Cid Spa Beach Puerto Morelos
El Cid Puerto Morelos
Marina El Cid Spa Beach All Inclusive Puerto Morelos
Hotel Marina El Cid Spa & Beach Puerto Morelos
Hotel Marina El Cid Spa And Beach Resort
ina Cid Inclusive Puerto More
Marina El Cid Spa Beach

Frequently asked questions

Can I book all-inclusive options at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive resort and rates come with all meals. Activities include windsurfing, kayaking, and sailing.

How much does it cost to stay at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

As of Mar 24, 2026, prices found for a 1-night stay for 2 adults at Hotel Marina El Cid Spa & Beach Resort All Inclusive on Apr 12, 2026 start from $372, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do near Hotel Marina El Cid Spa & Beach Resort All Inclusive?

This property is located in Puerto Morelos, close to Puerto Morelos Beach, Puerto Morelos Town Square, and Ojo de Agua Beach. You'll also find Puerto Morelos Artists’ Cooperative and San Jose Catholic Parish within a short drive.

Will I be able to park at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Yes, there is accessible parking available.

Is a spa located at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, aromatherapy, and hydrotherapy.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive feature a casino?

No, Hotel Marina El Cid Spa & Beach Resort All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What do couples enjoy most about Hotel Marina El Cid Spa & Beach Resort All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, 2 outdoor pools, and an ocean-view restaurant.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Marina El Cid Spa & Beach Resort All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Will Hotel Marina El Cid Spa & Beach Resort All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Hotel Marina El Cid Spa & Beach Resort All Inclusive?

The closest major airport to Hotel Marina El Cid Spa & Beach Resort All Inclusive is Cancun Intl. Airport (CUN), which is 18.1 mi away (28 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 22.5 mi away.

Are there rooms with balconies at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Yes, every guestroom at Hotel Marina El Cid Spa & Beach Resort All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a wedding venue?

Take advantage of the wedding venue at Hotel Marina El Cid Spa & Beach Resort All Inclusive if you plan to say "I do" during your trip.

Hotel Marina El Cid Spa & Beach Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1274 out of 2205 reviews
Rating 8 - Good. 544 out of 2205 reviews
Rating 6 - Okay. 225 out of 2205 reviews
Rating 4 - Poor. 80 out of 2205 reviews
Rating 2 - Terrible. 82 out of 2205 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeremy

Stayed 7 nights in Dec 2025

10/10 Excellent

Clayton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at the resort. Check in at the platinum lounge was a breeze, Noah and Luis our butlers made us feel right at home. Highly recommend booking platinum, as all your restaurant reservations will be booked for you. Rooms are clean and well stocked, staff are very friendly. Food at all restaurants is good. Pools are plentiful and if one is too crowded it’s easy to find a quiet pool, and there’s at least one bar at every one. Only problem is the beach, it’s nice enough for lounging but the ocean isn’t really swimmable, it’s very rocky. All in all a great stay and we would definitely come again.
Stayed 8 nights in Dec 2025

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was always so clean. The customer service was great and had delicious food and drinks. I really loved my stay there. The whole resort looked like paradise.
Stayed 5 nights in Dec 2025

10/10 Excellent

Cindy

Such amazing experience can’t wait to go next year
Stayed 7 nights in Dec 2025

10/10 Excellent

CARLOS ALBERTO

Stayed 7 nights in Dec 2025

10/10 Excellent

PETRA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We upgraded and never regretted it! Great room, food awesome, exceptional staff....well come back!
Stayed 7 nights in Dec 2025

10/10 Excellent

Patricia, Pillager

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort I would definitely go back.very nice and very friendly.we went with family of 10 of us .
Stayed 7 nights in Dec 2025

10/10 Excellent

Ferida

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots of activities for adult, teens, and kids. We all enjoyed the pool and food. Staffs are all nice and friendly. We definitely coming back.
Stayed 6 nights in Dec 2025

8/10 Good

Shelly

Stayed 7 nights in Dec 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our second vacation there in 2025, and once again, it did not disappoint. We traveled with our two teenage boys, who absolutely love the Marina pool—especially the rock feature and water slide. They also enjoyed pool volleyball and spending time with friends at the pool bar. The resort and rooms are consistently clean, the staff is friendly and welcoming, and—most importantly—the food is excellent for a family-friendly all-inclusive resort. The only drawback is the beach, which is only minimally swimmable. Overall, we had another great stay and will likely return next year.
Stayed 7 nights in Nov 2025

10/10 Excellent

Lucy Mi ja

Stayed 7 nights in Dec 2025

10/10 Excellent

HYUN YOUNG

Stayed 7 nights in Dec 2025

8/10 Good

Shakiyah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property and I love that you have access to all (3) properties. The staff was really friendly but be warned when you 1st get there they will try to sell you a timeshare. The rooftop pools are nice and not overly crowded.
Stayed 4 nights in Dec 2025

10/10 Excellent

Stacey

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Every little detail was incredible. Beautiful staff, stunning location, and impeccable service. I highly recommend this resort for anyone traveling to this area.
Stayed 4 nights in Dec 2025

6/10 Okay

Veronica, San Jose

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We have stayed there for the past 13 years and a lot has changed. Too many strict rules not as before. It unfortunate.
Stayed 5 nights in Dec 2025

8/10 Good

Pierre Roger

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
hotel itself was good staff great food good very walkable beach ocean water terrible brown color the whole time we are water poeple not pool and not return because of that
Stayed 12 nights in Nov 2025

10/10 Excellent

Sandra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious, but could work on the cocktails. Other than that I would stay here again for sure!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful trip with my family of 4. Kids (11, 7) loved the pools and the slide. Very satisfied with the selections in the buffets and restaurants. Friendly and hardworking staff.
Stayed 7 nights in Nov 2025

10/10 Excellent

Araceli

Stayed 8 nights in Aug 2025

8/10 Good

Fernando De Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE only were not satisfied with two thing, first,that the wi fi is not free for every guess and this is first time this happens to us at any hotel. this was awful. The second one, that the entertainment, is basically done with the North americans tourist in mind, disregarding tourist like us, Latino, that expect more latino music, and mexican melodies. for us in this aspect was like being in an US/canadian hotel.
Stayed 6 nights in Nov 2025

10/10 Excellent

Marcia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent. Friendly staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Nicholas

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s been our fourth year in a row here and we love it for the price! The kids club staff are amazing, the food is solid and the resort grounds are so well kept and beautiful…there might be better resorts out there but it’ll cost you much more and El CID has everything you need to have a great vacation.
Stayed 11 nights in Nov 2025

4/10 Poor

Randy

Traveled with group
Liked: Cleanliness, amenities
Resort was ok. But how the front desk staff handled any issues was completely unacceptable. I watched them just smirk and smile at frustrated guests. Sure changed my Confidence at attending this resort..
Stayed 7 nights in Nov 2025

6/10 Okay

KEVIN ROBERT, Oakville

Traveled with family
Liked: Staff & service, amenities
Activities: There are numerous activities available for children, with events frequently held at the pool and beach area. Restaurants: The buffet restaurants offered a satisfactory selection, consistently providing fries, hamburgers, pizza, steak, veg & salads. For the reservation-required restaurants, it is essential to book as soon as you arrive. We dined at the Seafood, Italian, Japanese, and Mediterranean restaurants. All good. Room Service: The rooms were cleaned daily, and drinks were restocked regularly. Sleeping: If you prefer firm pillows, this resort provides them. I suggest bringing your own pillow if you are prone to neck pain. Every night, room service dishes were left in the hallway, attracting raccoons and coatis that rummaged through the discarded plates. The noise of dishes being smashed echoed throughout the night. The resort should consider implementing a more effective system for handling dirty dishes, such as providing a ledge or table for guests to leave their items. WIFI: The resort limits guests to a maximum of 2-wifi codes, which is inadequate for families with multiple devices that require internet access. The cell phone data signal is poor, often only providing 3G service, and occasionally LTE in the lobby. Additional codes are available for a fee of 308 pesos per day / 1233 pesos per week. Check-In: Expect to pay an additional surcharge of $143 USD for the week. Not expectable considering the amount you already pay. Overall: We would go back!
Stayed 7 nights in Nov 2025

10/10 Excellent

Megan

Stayed 5 nights in Nov 2025

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