Luxury Room
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Hotel Marina El Cid Spa & Beach Resort All Inclusive
4.0 out of 5.0Hotel Marina El Cid Spa & Beach Resort All Inclusive 4.0 out of 5.0
Hotel Marina El Cid Spa & Beach Resort All Inclusive 4.0 out of 5.0
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Hotel Marina El Cid Spa & Beach Resort All Inclusive
4.0 out of 5.0
Boulevard el Cid Unidad 15,
Puerto Morelos,
QROO
1-844-663-2269
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Hotel Marina El Cid Spa & Beach Resort All Inclusive
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 276 reviews
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Recent guest reviews
I like that it has diferent activities for kids. I didn't like the idea there not much option in shows for adults, within the property.
Cost to travel out of the resort was high and were really very little p\options other than taxi service
We enjoyed our time here, first day navigation of the property was s little tricky, but after that we were good. Wash clothes seem to be in short supply, seemed like every other day we had none. On our last night, we had showered in the late afternoon and had them in the shower, well they came and did a turn down of the bed and took them!!!!! We didn't find out until next morning. Other than that, food was good, drinks were good, wait staff in restaurants was good occasionally and great the rest of the time!
The pools were nice, clean, and not over crowded. Staff very courteous. Sol (female server) was extra special. I would like to be able to eat and order pool side. This is the first resort I have ever been to that it isn’t allowed.
We need a activities services& kids playground! Also, so many Asian people coming,so they having some asian food!
Exellent Hotel, staff are really Nice and the view too the ocean is beautiful. well differential came back again.
Staff is fantastic -friendly, helpful, respectful Facilities : Not upkept. YOu can find a better property on the MAyan Riviera comparable in price. Half of the machines in gym are broken, espresso machines in coffee house and one restaurant not working, broken card reader that kept us from getting into our room until 1am until they fixed it, broken AC vent that soaker our clothes in the closet... AND $40 for internet! It's time they invest in the property- it's a disservice to their employees who have to spend a lot of time apologizing to their guests. Stay somewhere else- for similar price I've stayed in other properties around with much better experiences.
Nice hotel, food was great, awesome pools and great entertainment. Beach is still affected by the Sargazo.
we were looking forward to the beach not only was it filled with seaweed but you could not swim very rocky .I walked in the water caught a rash on both my legs from the seaweed ,it was very disappointing also the two restaurant's not only did you need reservations there was a dress code we didn't bring dress clothes with us so we could not go to either one of them. The mosquito's were out of control omg we came back with bites all over, the only thing I can say if it wasn't for our butlers David and Eduardo and Claudia we could have never made it though, so if you want to swim don't go there and if you do don't stay in building nineteen or eighteen its away from everything .plenty of food options except for the two sit down ones.one positive thing I can say is the wait staff is excellent, hard working they are there to serve you and that they do always with a smile I give them all five stars. I would never go back there because you cannot swim ,very ugly beach looks great but be warned you cannot enjoy it, that is why you don't see anyone in the water
We had a wonderful experience at Marina El Cid and Ventus at Marina El Cid.The staff was always very helpful, our room was cleaned twice a day. Food was good. The workers there are always busy and hard at work. This is our 2nd time there and loved it. My daughter was married her we had 17 people traveling with us. They were wonderful. Our butlers Poco and Jesus' were the best. I know others had different butlers and they all were very pleased with theirs also.
My son got married on the beach....everything was so exquisite...beautiful place beautiful people.....
Hotel was great the staff was great Eduardo concier was great. The only problem is they have the shows at night outside a lot of mosquitos As a Platinum member they need to have Wi-Fi included with no charge. Vicente at the beach bar was great.they should not charge for The Wristband if you lose it.
Enjoyed this hotel already planning our next visit.
The staff is well trained and helpful. Maid service was the best I have ever encountered. This is a very well run hotel in just about every category. My only complaint is that the dress code at the restaurants is a bit fanatical. After reserving ahead, our well dressed party of 8 was refused seating because one in our party was wearing expensive closed toe sandals. Since reservations are required at the nice restaurants, that left few options open for dinner. I thought that was over the top.
This is considered one of the most pleasant visits in an all inclusive hotel that i have stayed in. I highly recommend it. It is worth every penny. You are getting more than what you are paying for in this experience.
The facility is very nice and had the best all-inclusive food I have ever had. My only complaint is that the room had a bad odor coming from the air conditioner like a mold or mildew problem. They did move us to two other rooms but they had the same issue but slightly better. If going for the beach this not the place to go.
This was our third trip to El CID. We love the food, accommodations, location and we love the staff. The young folks in charge of activities are FABULOUS. We have always had an exceptional time when we have stayed at this hotel. The only thing that I would not recommend is sitting through the time share presentation. We did that the first time and it was VERY uncomfortable.
The hotel and staff were excellent. The food was amazing, they have everything. However, this place is good for older people who just want to go and read, and that is fine, but not for me. I went to Mexico, I was hoping to experience some of their culture, instead, I listed to american music all day long. In some of the bars, they had the same song on repeat (the same song played all day and night). A word of caution, do not get sucked into that "90 minute tour", it is not 90 minutes, mine was more like 4 hours. The person giving us the sales pitch was so nice, I couldn't say stop. Unless you have a lot of time to waste and a lot of money to spend, DO NOT DO IT. I will not go back to this resort, I mean, I love it, its amazing, its pools, service, food... but too much pressure to buy and a bit boring!
We really enjoyed our stay at Marina El Cid. The new portion of the hotel is beautiful!
Hotel highlights
- Free valet and self parking
- Onsite dining
- Marina
- Spa
Located within a mile (2 km) of Ojo de Agua Beach, Hotel Marina El Cid Spa & Beach Resort All Inclusive is within 2 miles (3 km) of Artisans Market. This 500-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa.
Dining
Get your fill of Mexican cuisine for breakfast, lunch, or dinner at Hacienda Arrecife, one of 5 onsite restaurants, or enjoy the garden views at Alhambra. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
Rooms
A TV comes with satellite channels, and guests can stay connected with WiFi. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a balcony, a minibar, and a coffee maker.
Property features
Hotel Marina El Cid Spa & Beach Resort All Inclusive features a marina, a full-service spa, and 2 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 2300 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include an outdoor pool, a children's pool, and a fitness center.
Guest reviews for Hotel Marina El Cid Spa & Beach Resort All Inclusive
Partner
Couples
I like that it has diferent activities for kids. I didn't like the idea there not much option in shows for adults, within the property.
Partner
Couples
Cost to travel out of the resort was high and were really very little p\options other than taxi service
Review comment
Dear Guest responded on Mar 26, 2019
First of all, I wish to thank you for choosing our resort as your vacation venue. We are very pleased to identify that you had a wonderful vacation experience with us, nevertheless, we are sorry to hear that the transportation service did not meet your expectations. We hope to have the pleasure of greeting you again soon. Best regards, Iván Bringas El Cid Resorts.
Everyone
We enjoyed our time here, first day navigation of the property was s little tricky, but after that we were good. Wash clothes seem to be in short supply, seemed like every other day we had none. On our last night, we had showered in the late afternoon and had them in the shower, well they came and did a turn down of the bed and took them!!!!! We didn't find out until next morning. Other than that, food was good, drinks were good, wait staff in restaurants was good occasionally and great the rest of the time!
Review comment
Dear Guest, responded on Mar 4, 2019
I would like to start by thanking you for taking the time in sharing your comments with us through this platform. It is a pleasure for us, to receive your comments and identify that this experience at our resort was enjoyable. I would like to thank you for bringing our attention to the negative details happened with our housekeeping service I would be glad of properly follow up your comments with the area manager in charge with the aim to correct this deviation in our service. We hope your return to our complex is soon. Best regards, Iván Bringas El Cid Resorts.
Friends
The pools were nice, clean, and not over crowded. Staff very courteous. Sol (female server) was extra special. I would like to be able to eat and order pool side. This is the first resort I have ever been to that it isn’t allowed.
Review comment
Dear guest, responded on Feb 20, 2019
What a great pleasure to have the opportunity to receive your comments base this recent stay at our resort. We are more than glad to hear that our service and facilities met your expectations. We will make sure to share your positive recognition with Sol. We certainly understand your concerns in regards our poolside service, our resort is committed to offering to all our guest a quality service and to preserve the wildlife around our facilities, however, our restaurants are strategically located near our pools in order to provide this important service to our guests. We hope to have the pleasure of welcoming you back soon. Best regards, Iván Bringas El Cid Resorts.
Family with small children
Families
We need a activities services& kids playground! Also, so many Asian people coming,so they having some asian food!
Review comment
Dear Guest, responded on Apr 1, 2019
Thank you very much for sharing your positive comments with us through this platform. We are very happy to conclude in your review that you had a positive vacation experience at our resort. We hope to continue being your host in the future. SIncerely, Iván Bringas, El Cid Resorts.
Everyone
Exellent Hotel, staff are really Nice and the view too the ocean is beautiful. well differential came back again.
Review comment
Dear Guest responded on Jan 26, 2019
How kind of you for taking the time in sharing your positive comments about this past visit to our resort. We are pleased to determine in your review that you have enjoyed a wonderful vacation experience at our resort. We hope to have the pleasure to greet you again soon. Best regard, Andrés Maillard General Manager.
Everyone
Staff is fantastic -friendly, helpful, respectful Facilities : Not upkept. YOu can find a better property on the MAyan Riviera comparable in price. Half of the machines in gym are broken, espresso machines in coffee house and one restaurant not working, broken card reader that kept us from getting into our room until 1am until they fixed it, broken AC vent that soaker our clothes in the closet... AND $40 for internet! It's time they invest in the property- it's a disservice to their employees who have to spend a lot of time apologizing to their guests. Stay somewhere else- for similar price I've stayed in other properties around with much better experiences.
Review comment
Dear Guest, responded on Jan 14, 2019
First of all, I would like to choose us as your vacation Venue and for sharing your experiences on this media. It is important for us to make a token of appreciation to your positive remarks to our service and facilities, however, we regret that your previous stay at our complex has not been as pleasant as you and your family imagined, please accept our genuine apologies for all the inconveniences occurred. Rest assured you that the quality service that we can detect in your review represents a considerable deviation in the strict quality standard that we set ourselves to deliver since our aim has been to serve our guest with the highest etiquette of service. Although it truly disappointed us to conclude that your expectations could not been met, we will be pleased of properly followed up your comments and redirect these important improvement areas. We hope to have the opportunity to host you again and restore your trust in our brand in the future. Sincerely, Iván Bringas El Cid Resorts.
Everyone
Review comment
Dear Guest responded on Dec 7, 2018
First and foremost I would like to thank you for giving us the opportunity to be your hosts during this past stay in Puerto Morelos. We are very happy to interpret in your positive qualification that all in all you had a wonderful vacation experience at Hotel Marina El Cid Spa and Beach Resort, please, do not doubt in contacting us if you desire to share more details of this past stay with us, we will be glad to hear your comments. We look forward to have the privilege of serving you again in a near future. Sincerely, Iván Bringas El Cid Resorts.
Everyone
Nice hotel, food was great, awesome pools and great entertainment. Beach is still affected by the Sargazo.
Review comment
Dear Mr. Sergio, responded on Nov 25, 2018
Thank you very much for sharing your past experience at Hotel Marina El Cid through Expedia´s group. We are pleased to know in base to all your positive comments that you had such an amazing vacation experience at our resort and that likewise, our entire service had fulfilled your expectations. We hope you decide to come back to our complex soon, we will glad to have the opportunity of serving you again. Sincerely, Iván Bringas El Cid Resorts.
Everyone
we were looking forward to the beach not only was it filled with seaweed but you could not swim very rocky .I walked in the water caught a rash on both my legs from the seaweed ,it was very disappointing also the two restaurant's not only did you need reservations there was a dress code we didn't bring dress clothes with us so we could not go to either one of them. The mosquito's were out of control omg we came back with bites all over, the only thing I can say if it wasn't for our butlers David and Eduardo and Claudia we could have never made it though, so if you want to swim don't go there and if you do don't stay in building nineteen or eighteen its away from everything .plenty of food options except for the two sit down ones.one positive thing I can say is the wait staff is excellent, hard working they are there to serve you and that they do always with a smile I give them all five stars. I would never go back there because you cannot swim ,very ugly beach looks great but be warned you cannot enjoy it, that is why you don't see anyone in the water
Review comment
Dear Mr. Franqui, responded on Nov 23, 2018
On behalf of all the staff of Hotel Marina El Cid Spa and Beach Resort, I would like to thank you for giving us the opportunity of being your vacation spot. Likewise, thank you for your compliments to David, Eduardo, Claudia and the rest of our staff members. Beside of extending you our gratitude for your positive remarks, I also appreciate your time in sharing your feedback with us. It is a shame for us to conclude in this review that your stay at our resort did not meet your expectations, your comments are very important for us, and rest assured you we will work on your feedback with the aim to improve these details detected in your comments. We hope you can give us the opportunity to serve you again and show you all our improvements in the future. Cordially, Iván Bringas El Cid Resorts.
Hotel Marina El Cid Spa & Beach Resort All Inclusive
Boulevard el Cid Unidad 15, Puerto Morelos, QROO 77580Hotel Amenities
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I would like to start by thanking you for taking part of your time in sharing your review for our resort, based on your last visit. It is a shame for our entire team to identify that our entertainment program did not fulfill your expectations, rest assured our activities department do their best in offer a program to satisfy the needs of our guests, however, you can be sure that your feedback will be taken into account with the aim to continue serving our guest´s with a high-level service. We hope to have the opportunity of serving you again and show you all that our resort has to offer in the future. Cordially, Iván Bringas El Cid Resorts.