There are no maitenance, faucets in bathrooms at room and in the bathrooms in swiming pool area to much rust, one of them whn i use it it fell off, one day we wake up w no water in all the hotel, it took till 2 pm to come back, but whn it did was so smelly and stinks like if was water of from drain so bad...after i complain i think they trow to much bleach at it that s.ell worse that the swimingg pool,and wasnt me just complaining also some others guest too.
On the beach and had use of the beach club. Very basic room. Bring your own soap. Bottled water not included. This is all about the beach. A place to sleep and stay on the beach all day. The price was great for what you get.
Wonderful view and beach. Nice they have restaurant overlooking water.
Hotel & Beach Club Ojo de Agua places you next to Ojo de Agua Beach and within a 10-minute walk of Puerto Morelos Town Square. This 20-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.
This hotel is home to a family restaurant and a bar/lounge. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:00 AM.
All 20 air-conditioned accommodations feature a separate bedroom. 32-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries.
Guests staying at Hotel & Beach Club Ojo de Agua enjoy access to 2 outdoor pools, a children's pool, and free WiFi in public areas. You can take advantage of limited parking, along with an airport shuttle (available 24 hours) for MXN 800 per vehicle one-way. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. This beach hotel also has a garden.
There are no maitenance, faucets in bathrooms at room and in the bathrooms in swiming pool area to much rust, one of them whn i use it it fell off, one day we wake up w no water in all the hotel, it took till 2 pm to come back, but whn it did was so smelly and stinks like if was water of from drain so bad...after i complain i think they trow to much bleach at it that s.ell worse that the swimingg pool,and wasnt me just complaining also some others guest too.
On the beach and had use of the beach club. Very basic room. Bring your own soap. Bottled water not included. This is all about the beach. A place to sleep and stay on the beach all day. The price was great for what you get.
Thank you for share with us, we change administration recently, and still we are working in many areas, let us know where to improve, This is the best gift you can give to us. Next time we try to surprise you with a better stay Have a wonderful week
Wonderful view and beach. Nice they have restaurant overlooking water.
Thank you for sharing your experience here at Beach Club with us. All your comments and suggestions are well received, we are always waiting for opportunities to give you a better service. We hope to return soon, here is your house on the beach. On behalf of the entire team that collaborates with your stay Hotel & Beach Club Ojo de Agua
Hello from [hotel-name], We are so sad to hear about your bad experience. Your comments make us improve our services, and I’m sure we tried to give you the best service. Hoping you have a lovely day. Customer Service.