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Recent guest reviews

Over it was good

Staff was very friendly, food and drinks were perfect. We had a few hiccups, but it was resolved and handled. This is still one of our favprite places to go.

Very clean

I would definitely go back again ! The service was impeccable and exceptional ! Staff were friendly, helpful , professional and attentive. The resort was extremely clean and the rooms very comfortable. One of the best experiences I’ve had. I would highly encourage to visit Sapphire . Absolutely impressive!

Staff and service were the high points here. The property itself including rooms etc could use some TLC, but generally clean.

Overally great hotel. Food is average in buffet and pretty excellent in restaurants, especially Barefoot Grill. My 3 and 8 year old kids loved kids club a lot ( it has reduced hours due to covid, but enthusiastic and nice teachers). Personel was friendly and attentive, room service excellent. Entertainmentis good enough, but repeats every week (we've been 10 days). Water park was nice. Beach wasn't cleaned promptly, but not that bad. Lots of families with kids, I would love to have more kids activities, and playground would be helpful.

Love the ocean front swim out rooms! Food is average. Staff are awesome! Resort could use some fresh paint in many areas. Rooms are nice and updated.

We had a wonderful stay. All the staff was super friendly and accomodating. I definitely would recommend staying here. We will definitely be back.

I loved the size of the resort. It wasn’t overwhelming to navigate. Grounds kept extremely neat. Staff beyond friendly and helpful

Staff was excellent, very helpful and friendly. Food was very good. Drinks were okay (the bar at the beach was the best!). Pool was wonderful. Beach had seaweed, not the resort's fault though, but couldn't really swim in the sea because of the seaweed. We spent most time at the pool instead of the beach, but that was okay with us because the pool was very large and we really enjoyed it.

Pool was very nice. Room Service was used by us a lot due to inability to eat in Ala Carte Restaurants. No reservations prior. Check in with Hostess who gives you Buzzer. Break group of 10 into two groups of 5 to accommodate. Wait an hour and a half and buzzer rings. But no tables unless we make groups of 2 or 3 and then it will be another hour. Trying to force you into buffet. If you buy a $50 bottle of wine though they will have a table for you in 15 minutes.

Our experience at the Now Sapphire is one that we won't soon forget! I have never before experienced such an incredible level of customer care and attention to detail in every aspect of our stay. The location was a short 15 minute shuttle from the airport. From the moment we arrived on the property, we were transported to a serene paradise. Our check-in experience with Leonardo was absolutely amazing. We had never done an all-inclusive experience before and he immediately made us feel welcome and let us know what we could expect from our stay. The room we stayed in was magnificent. We booked a Junior Tropical View suite. The room had beautiful marble floors, gorgeous tiling in the bathroom, a balcony surrounded by lush tropical plants, cool linens on the bed and a serene canopy over the bed frame. There was also a couch and coffee table for additional seating. The room included a tv, safe and mini fridge (fully stocked with cold beverages!). Sleep came very easily to us while staying here! Overall we had a magnificent time and we can't wait to come back!

Very nice place with fine amenities , great staff for room service . Very relaxing!!

Great location, prices, food and overall vacation. The staff was very friendly and kept everything looking beautiful. The activities were great and fun.

Super Manzana 11, Manzana 9, Lote 10 Puerto Morelos QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located within a 5-minute walk of Puerto Morelos Beach, Now Sapphire Riviera Cancun - All Inclusive is within 2 miles (3 km) of Petempich Bay. This 488-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a free water park.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. This resort is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Now Sapphire Riviera Cancun - All Inclusive's 488 rooms provide balconies, iPod docks, and free local calls. Guests can expect to find free WiFi and 50-inch LED TVs with cable channels and DVD players. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include ceiling fans, safes, and ironing boards.


Property features

Now Sapphire Riviera Cancun - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a gym.

Room options

Preferred Club Junior Suite Ocean Front Double

2 Double Beds | Sleeps 4

Preferred Club Junior Suite Ocean Front King

1 King Bed | Sleeps 2

Preferred Club Junior Suite Tropical View King

1 King Bed | Sleeps 2

Preferred Club Junior Suite Tropical View Double

2 Double Beds | Sleeps 4

Guest reviews for Now Sapphire Riviera Cancun - All Inclusive

Everyone (38) Couples (10) Family (8)
5
Partner Couples

Over it was good

By on Sep 11, 2021

Review comment responded on Sep 11, 2021

Dear Guest, Thank you for your visit and comments on Orbitz. We hope to host you again in the near future. Warmest regards, Olivia Rodríguez

4
Family Partner Couples Friends

Staff was very friendly, food and drinks were perfect. We had a few hiccups, but it was resolved and handled. This is still one of our favprite places to go.

By on Aug 10, 2021

Review comment responded on Aug 10, 2021

Dear Guest, Thank you for choosing our resort to spend your vacation at the Now Sapphire Riviera Cancun. We appreciate your feedback and we will share your comments with the staff. We hope to host you again in the near future. Warmest regards, Olivia Rodríguez

5
Family with small children

Very clean

By on Jun 15, 2021

Review comment responded on Jun 15, 2021

Dear Guest, Thank you very much for your visit and rating! We hope to host you again in the near future. Warmest regards, Olivia Rodriguez

5
Everyone

By on Jun 2, 2021

Review comment responded on Jun 13, 2021

Dear Guest, Thank you for your visit and rating! We hope to host you again in the near future.

3
Everyone

By on May 4, 2021

Review comment responded on May 14, 2021

Dear Guest, Thank you for your visit. We kindly ask you to email us to know more about your rating. Thank you very much Olivia Rodriguez

1
Everyone

By on Apr 21, 2021

Review comment responded on May 2, 2021

Dear Guest, Thank you for your visit and we sincerely apologize if our service was not as expected. We hope to have you back again and retrieve your trust in our service.

5
Family

I would definitely go back again ! The service was impeccable and exceptional ! Staff were friendly, helpful , professional and attentive. The resort was extremely clean and the rooms very comfortable. One of the best experiences I’ve had. I would highly encourage to visit Sapphire . Absolutely impressive!

By on Mar 16, 2021

Review comment responded on Mar 17, 2021

Dear Guest, Thank you very much for your visit and comments shared on Orbitz about your stay at the Now Sapphire Riviera Cancun. We are so glad to hear that you enjoyed the service, rooms, and experience. We hope to welcome you back in the near future. With kind regards, Olivia Rodríguez

4
Family

Staff and service were the high points here. The property itself including rooms etc could use some TLC, but generally clean.

By , from Allendale, MI on Jan 1, 2021

Review comment responded on Jan 2, 2021

Dear Guest, Thank you very much for your visit and comments shared on Orbitz about your stay at the Now Sapphire Riviera Cancun. We hope to have the opportunity to welcome you back soon. Warmest regards Olivia Rodríguez

5
Family with small children

Overally great hotel. Food is average in buffet and pretty excellent in restaurants, especially Barefoot Grill. My 3 and 8 year old kids loved kids club a lot ( it has reduced hours due to covid, but enthusiastic and nice teachers). Personel was friendly and attentive, room service excellent. Entertainmentis good enough, but repeats every week (we've been 10 days). Water park was nice. Beach wasn't cleaned promptly, but not that bad. Lots of families with kids, I would love to have more kids activities, and playground would be helpful.

By , from Seattle on Dec 30, 2020

Review comment responded on Dec 30, 2020

Dear Guest, Thank you very much for your visit and comments shared on Orbitz about your stay at the Now Sapphire Riviera Cancun. We are so happy to hear that you enjoyed the restaurants, entertainment, water park, and service. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

4
Partner Couples

Love the ocean front swim out rooms! Food is average. Staff are awesome! Resort could use some fresh paint in many areas. Rooms are nice and updated.

By , from Washington, MO on Sep 12, 2020

Review comment responded on Sep 16, 2020

Dear Guest, Thank you very much for your comments and rating. We will share your valuable feedback with the Operations Committee. Thank you! We hope to welcome you back again in the near future. Warmest regards, Ivan Morales

Now Sapphire Riviera Cancun - All Inclusive

Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO 77580
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