Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 4 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Rooftop terrace
Exterior
Ballroom
NEW Preferred Club Indigo Junior Swim Out Ocean Front King | 1 bedroom, premium bedding, down comforters, free minibar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪11 min walk‬
  • Ojo de Agua Beach
    ‪5 min drive‬
  • Puerto Morelos Town Square
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Preferred Club Master Suite Beach Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • 1040 sq ft
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • 614 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

Preferred Club Master Suite Ocean Front King

  • 1040 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

Preferred Club Junior Suite Beach Front Swim Out Double

10.0 out of 10
Exceptional
(1 review)
  • 520 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Beach Front Swim Out King

8.0 out of 10
Very good
(5 reviews)
  • 534 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Preferred Club Family Junior Suite Tropical View

  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Family Junior Suite Tropical View

9.0 out of 10
Wonderful
(2 reviews)
  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Preferred Club Junior Suite Ocean Front Double

8.4 out of 10
Very good
(6 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Governor Suite

  • 990 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Double Beds (Deluxe)

9.0 out of 10
Wonderful
(8 reviews)
  • 520 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Ocean Front King

7.4 out of 10
Good
(9 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Tropical View King

7.6 out of 10
Good
(7 reviews)
  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(43 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

NEW Preferred Club Indigo Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • 614 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Deluxe)

8.8 out of 10
Excellent
(11 reviews)
  • 520 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

NEW Preferred Club Indigo Master Suite Ocean Front

  • 1227 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

NEW Preferred Club Indigo Two-Story Villa

10.0 out of 10
Exceptional
(1 review)
  • 1291 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

NEW Preferred Club Indigo Junior Suite Ocean Front Double

  • 614 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Tropical View Double

7.6 out of 10
Good
(11 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

  • 1227 sq ft
  • Beach view
  • Sleeps 3
  • 2 Double Beds

Deluxe Junior Suite Tropical View King

8.2 out of 10
Very good
(65 reviews)
  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

  • 614 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Puerto Morelos

Located within a 5-minute walk of Arrecife de Puerto Morelos National Park, Dreams Sapphire Resort & Spa - All Inclusive is within a 15-minute stroll of Puerto Morelos Beach. This 568-room, 5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and a free water park.

What's nearby

  • Puerto Morelos Beach - 11 min walk - 0.6 miles
  • Crococun Zoo - 3 min drive - 1.5 miles
  • Ojo de Agua Beach - 5 min drive - 2.5 miles
  • Puerto Morelos Town Square - 5 min drive - 2.7 miles
  • Petempich Bay - 11 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Market Cafe - ‬4 min walk
  • ‪The Kitchen Table - ‬9 min walk
  • ‪Bordeaux Restaurant - ‬14 min walk
  • ‪Sports Bar - ‬12 min walk
  • ‪Sensai - ‬9 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Dreams Sapphire Resort & Spa - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
50-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, iPod docks, and free local calls are other standard amenities.
2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 3 poolside bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference center (8,295 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (44 inches high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 15 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated guestrooms - September 2019
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • New Year's Day gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Frequently asked questions

Are there all-inclusive rate plans at Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and golf.

How much does it cost to stay at Dreams Sapphire Resort & Spa - All Inclusive?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at Dreams Sapphire Resort & Spa - All Inclusive on Jun 30, 2025 start from $390.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Sapphire Resort & Spa - All Inclusive provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to see near Dreams Sapphire Resort & Spa - All Inclusive?

This property is located in Puerto Morelos, a short 13-minute walk from Puerto Morelos Beach and also 4 minutes on foot from Arrecife de Puerto Morelos National Park. You'll also find Puerto Morelos Town Square and Ojo de Agua Beach within a short drive.

Is parking available on site at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, there is accessible parking available.

Is there a spa available at Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Spa by Pevonia is the property's spa and services include Swedish massages, sports massages, detox wraps, and hydrotherapy.

Does Dreams Sapphire Resort & Spa - All Inclusive feature a casino at the property?

No, Dreams Sapphire Resort & Spa - All Inclusive doesn't have a casino.

Will I find an indoor pool at Dreams Sapphire Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

What will couples enjoy most about a stay at Dreams Sapphire Resort & Spa - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples, including in-room massages as well as 4 outdoor pools and 3 poolside bars.

Does Dreams Sapphire Resort & Spa - All Inclusive have a hot tub?

Yes, this all-inclusive property offers private outdoor spa tubs in some guestrooms.

Does Dreams Sapphire Resort & Spa - All Inclusive have a restaurant with a breakfast menu?

Yes, Dreams Sapphire Resort & Spa - All Inclusive has 8 restaurants, and serves free buffet breakfast each morning.

Will Dreams Sapphire Resort & Spa - All Inclusive allow pets to stay for free?

Yes, dogs can stay for free at Dreams Sapphire Resort & Spa - All Inclusive.

Are there connecting rooms at Dreams Sapphire Resort & Spa - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Dreams Sapphire Resort & Spa - All Inclusive?

The closest major airport to Dreams Sapphire Resort & Spa - All Inclusive is Cancun Intl. Airport (CUN), which is 14.4 mi away (22 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 25.8 mi away.

Can I book a room with a balcony at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, every guestroom at Dreams Sapphire Resort & Spa - All Inclusive comes with a deck with some featuring ocean or garden views.

Does Dreams Sapphire Resort & Spa - All Inclusive have a wedding venue on site?

There are wedding services available at Dreams Sapphire Resort & Spa - All Inclusive if that's in your vacation plans.

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 518 out of 1078 reviews
Rating 8 - Good. 254 out of 1078 reviews
Rating 6 - Okay. 160 out of 1078 reviews
Rating 4 - Poor. 57 out of 1078 reviews
Rating 2 - Terrible. 89 out of 1078 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jared

Stayed 5 nights in Apr 2025

10/10 Excellent

jean m

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff looked like they were happy to work there. They were joking around, and having fun with the guess. I will definitely go ba k
Stayed 4 nights in Apr 2025

10/10 Excellent

Welton ray Murray

Liked: Cleanliness, staff & service, property conditions & facilities
I had a ocean view if i didn't want to leave my room i would have been fine
Stayed 4 nights in Mar 2025

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Andres

Traveled with partner
Liked: Staff & service, amenities
The food always was cold and it look not fresh.
Stayed 4 nights in Mar 2025

10/10 Excellent

Nicolette

Liked: Cleanliness
Stayed 6 nights in Mar 2025

10/10 Excellent

Chloe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The staff were very kind and made sure we had a great fime
Stayed 4 nights in Mar 2025

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous room right on the beach
Stayed 3 nights in Jan 2025

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 4 nights in Mar 2025

6/10 Okay

Rachel Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was me and my boyfriend’s first trip as a couple in our 20’s over all the resort and pool were beautiful and the staff were lovely! We were not big on the food but that was in part because the majority of our stay we were in the trenches of travelers diarrhea. The staff was helpful and delivered us waters all through the night and we even had the unique experience of meeting the hotel doctor: who was lovely and very helpful. Even despite being locked in the room 3/5 days we still thought the resort was beautiful and worth our money. For appearances and activities I would give this resort 5/5 but the food was not really what I was hoping for. I understand this is because they are trying to recreate foods tourists would enjoy without the same ingredients and processes we are used to. If we weren’t so scared of travel after sh*ting and p*king water for days we would go again!!
Stayed 5 nights in Feb 2025

8/10 Good

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just recently returned from a trip to Dreams Sapphire and overall had a nice time. We stayed in one of the oceanside swim out suites, which was very nice. The pool itself had a nice set up and you are able to receive drink service while using your pool. We were all little surprised at the overall size of the resort. It is on the smaller size, so paying for the preferred club upgrade is worth it. You receive access to additional pools and a bar/lounge area that has snacks throughout the day, as well as breakfast foods. The staff did a great job keeping everything very clean, however we did have to call to ask for cleaning services in our room, as well as calling to ask for a mini-bar restock after a few days. One disappointing factor was the food for dinner. Compared to other resorts we have stayed at, the food was very underwhelming.
Stayed 3 nights in Mar 2025

6/10 Okay

Sushant

Stayed 6 nights in Mar 2025

10/10 Excellent

Shea

Traveled with family
Liked: Amenities, property conditions & facilities
food
Stayed 4 nights in Mar 2025

10/10 Excellent

Catherine Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The staff are amazing; friendly, and helpful from when we arrived and up to when we left. Everyone speaks English and converses in Spanish if engaged. Daily activities for all ages to keep you busy on the property. Concierge to assist with excursions. As a celiac (unable to eat gluten), there were lots of options that are gluten free anywhere I went to eat.
Stayed 5 nights in Mar 2025

10/10 Excellent

Darlen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Mar 2025

8/10 Good

Geneva Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

jana

Stayed 6 nights in Mar 2025

8/10 Good

Konstantin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is actually much smaller than what it appears in pictures. There is only one main buffet area and it’s about half-the size of a typical all-inclusive resort in Playa. As a result lineups are everywhere and wait times could be long, especially for restaurants if you don’t have a reservation. The beach is ok. It’s quite nice for walking in both directions, but since this portion of the beach is wide open (no reef of any kind to break the waves) swimming is not fun - near zero visibility due to murky water (waves kicking up the sand). But overall it’s a nice and clean resort, everything is within a fairly short walking distance. Quite a few activities for kids (water slides, archery, trampoline, games room, some shows during the day in addition to the usual shows at night etc) so we enjoyed our stay.
Stayed 7 nights in Jan 2025

6/10 Okay

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall this is a very average resort. The beach is not great, and the food is average. The pool is really nice but I’m not sure what the DJ is thinking, constantly stopping and starting music, or only playing the same spa music on a loop. Be prepared to wait at least an hour to eat every night. Food was often cold, and the options at the buffet were quite limited but if you’re not a foodie you’ll be fine. Do not waste your money upgrading to pro ledge, it is a complete waste of money- the lounge is eerie with no music playing and the food selection in there is borderline inedible. As privilege you cannot book reservations which is common in my experience. Overall we enjoyed our week as we are easy going but definitely won’t be returning.
Stayed 6 nights in Mar 2025

10/10 Excellent

Charlyn Kai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I Don’t Want To Leave - this resort owes me nothin

I am still in the lobby dreading that this is the end of my week long vacation. I have thoroughly enjoyed my stay. I took advantage of spa treatments by Maira, an excellent massage therapist, Cecia and Raphael who managed my hydrotherapy sessions, the manager and duty - Carlos, who made sure I had reservations to a few restaurants to ensure seating was avail for my family even on short notice. All of the wait staff were phenomenal. My room was well kept with turn down service twice. Eduardo at the Blue Water Grill was a fun server that helped us on our last day. I LOVE this place and everything about it. Though the food is lack luster, the ambiance and friendly, welcoming staff would be why I choose this resort again. I’d just be sure to do the preferred club and focus on served meals rather than the buffet.
Stayed 4 nights in Mar 2025

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an all-inclusive resort, the food was pretty good. Staff were amazing. The only issue was with ice cold water in the shower/jacuzzi.
Stayed 4 nights in Mar 2025

10/10 Excellent

JOHN

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd time at Sapphire. We keep coming back primarily because of the staff. They are AWESOME! Everyone were consistently friendly, attentive and do an incredible job of drawing you into the daily activities. Food was above average. Nothing spectacular but this is a reasonably priced all-inclusive resort. You want fancy/high end, might look at an "a la carte option. (That said, their chicken wings and all food at Bordeaux were great!) For those of us who like to get back to a quiet room at a reasonable hour, we really appreciate that the pool and beach areas were quiet by 8-9pm. Sapphire offers free guided bike rides daily into Puerto Morelos which is always a great trip and highly recommend doing. Just make sure you arrive by the waiting area 15-20 minutes early to make sure you get on the list as they are limited by number of available bikes. We stayed in a preferred club, ocean front room with a jacuzzi tub on the balcony. Room was clean. View was great and we truly enjoyed our morning time watching the sunrise from the tub! Housekeeping had the room cleaned/reset each morning by around 9am. The beaches were constantly being maintained and seaweed cleared. Sapphire was one of the cleanest shorelines. Being our 3rd trip (my wife, me and 3 "children" ranging from 20-22 yrs old), we left already talking about next time! Shout outs to some memorable staff: Wendy Pedro in the World Cafe, Dave in the lobby and Ricky, Joe and Mar with Entertainment.
Stayed 7 nights in Mar 2025

10/10 Excellent

Charlyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Annie

Stayed 6 nights in Feb 2025

10/10 Excellent

Melanie

Traveled with partner
Liked: Amenities
The food, service, rooms, entertainment all was great for us at this location. The only downside was being greeted by whom we thought was hotel staff but it was staff for a travel membership (Unlimited vacation club) we were offered an opportunity to tour a 5 star facility secrets Maroma but it ended up being a lengthy 3 hour presentation to purchase a travel membership. I don’t suggest this being the first people your guests see and speak to when they come to the hotel as it’s a sales tactic but over all aside from that the hotel itself we would definitely visit again .
Stayed 5 nights in Mar 2025