The resort was beautiful and the food was delicious. Very limited seating at the show at night and long hour wait times in the best dinning choices. I suggest scheduled dinning times and multiple showtimes. The beach was disappointing because the color and condition of the ocean being dark and murky.
Very nice
The resort is beautiful. The staff is amazing and the food is delicious. They have great entertainment and a lot of activities for kids (if you have any). It was very easy to schedule the excursions. They have a club which was a great vibe and they had the games (football/baseball/professional boxing, etc) playing for the gentleman to watch. Over all the experience was great! The only downside is the beach, due to the gulfweed we were unable to enjoy it however we did go to Isla The Mujeres which I highly recommend for a fun day at the beach! The hotel can help you with transportation for a fee which is reasonable. Can wait to come back and enjoy another stay with them.
The waitstaff is amazing! The Spa staff is terrible! Spent $1200 at the spa and was the worst experience i have ever had. Asked the resort several times to help resolve it and they didnt care!
Staff very pleasant, food very delicious, spa very nice. Entertainment very good, different things every day. Beach in very bad condition, not cleaned from sargassum almost at all.
i would've stayed at another resort if i knew the experience that i was in for a the dream sapphire and resort.Couldnt swim at the beach due to massive amounts of seaweed and the rooms were hot without fully operational a.c. units.i rate this resort half a star.
Amazing staff, nice clean facilities, buffet could have been better, the other restaurants were good. Overall very pleased with stay.
Pros : Nice Property Amazing people Good Food Big Pool Wonderful service Cons : Everything closes at 5:30pm Pool closes at 7pm If you an adult without kids don't choose this resort. Choose Adults only resort
The property was beautiful and well kept. The staff was amazing! I would definitely return! Only bad thing was that during this season dead seaweed comes to the beach and it smells and you can’t really swim. Bit the pools make up for that. Great place!
Excellent staff. I liked pool activities. Food is great.
The beach wasnt cleaned. Room smelled
I really enjoyed the restaurants during dinner. And Jamie at the pool bar was delightful and made us feel welcomed and appreciated. ONE of the concierges, was warm and helpful (forgot her name) the others were horrible. On arrival we did not receive welcome drinks or warm towels, and noticed other guests did. As well as while waiting for the buzzer to go off for dinner, we noticed the hostess seated everyone but us including people walking in. We were waiting having drinks, so we weren’t paying much attention and got completely skipped!! so why did we have the buzzer???? The concierge was aplitic and upgraded us to priority but other than the reservation she made for us it was pointless. she also give us a certification to return, which was nice. My sister room had no iron for several days and that was a big back and forth with housekeeping and concierge (the helpful one wasn’t there at the time) my nephew had to wear his wrinkled shirt to the restaurant. This went on for 2 evenings and one of the concierges even went to her room to check to see if she was hiding the iron (you can’t make this stuff up) she found no iron, so she apologized and was upset her staff lied to her stating in the computer an iron was delivered. I’m not sure if they were confusing myself and her room but I had one iron the entire trip. The property is dated, and I expected more from Dreams, I’ve been to secrets several times and was blown away, so I was disappointed. This is not a “Luxury
Loved it! Will definitely visit again
The attentjve staff
Located within a 5-minute walk of Arrecife de Puerto Morelos National Park, Dreams Sapphire Resort & Spa - All Inclusive is within a 15-minute stroll of Puerto Morelos Beach. This 488-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a free water park.
Free buffet breakfast is served each morning from 7:00 AM to 11:30 AM. This resort is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect to find 50-inch LED TVs with cable channels. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Balconies, iPod docks, and free local calls are other standard amenities.
Dreams Sapphire Resort & Spa - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a gym, and a sauna.
The resort was beautiful and the food was delicious. Very limited seating at the show at night and long hour wait times in the best dinning choices. I suggest scheduled dinning times and multiple showtimes. The beach was disappointing because the color and condition of the ocean being dark and murky.
Dear Guest,Thank you for your visit and comments shared on Orbitz about your stay at the Dreams Sapphire Resort & Spa.We are so glad to hear that you enjoyed th food, Your valuable review will be shared with the involved departments. Thank you for your suggestions.We hope to welcome you back soon.Warmest regards,Olivia Rodriguez
Dear Guest,Thank you very much for your visit and 5-ratings!We hope to welcome you back soon.Warmest regards,Olivia Rodríguez
Dear Guest,Thank you very much for your visit and 5 ratings!We hope to welcome you back soon.Warmest regards,Olivia Rodríguez
Dear Guest,Thank you very much for your visit and 5 ratings!We hope to welcome you back in the near future.Warmest regards,Olivia Rodríguez
Very nice
Dear Alex,Thank you so much for your 5-rating!We'd love to welcome you back again!Sincerelly,Michel Calvario
The resort is beautiful. The staff is amazing and the food is delicious. They have great entertainment and a lot of activities for kids (if you have any). It was very easy to schedule the excursions. They have a club which was a great vibe and they had the games (football/baseball/professional boxing, etc) playing for the gentleman to watch. Over all the experience was great! The only downside is the beach, due to the gulfweed we were unable to enjoy it however we did go to Isla The Mujeres which I highly recommend for a fun day at the beach! The hotel can help you with transportation for a fee which is reasonable. Can wait to come back and enjoy another stay with them.
Dear Guest,Thank you for your visit and comments shared on Expedia.We are so happy to hear that you enjoyed the food, activities, and service. We will share your feedback with the Operations Committee. Our Dreams Entertainment team will be so glad to read that you enjoyed their service.We hope to welcome you back soon.RegardsOlivia Rodriguez
Dear Guest,Thank you very much for your visit, please accept our sincere apologies for not fulfilling your expectations.We hope to welcome you back again to regain your confidence with our serviceSincerely,Olivia Rodríguez
The waitstaff is amazing! The Spa staff is terrible! Spent $1200 at the spa and was the worst experience i have ever had. Asked the resort several times to help resolve it and they didnt care!
Dear Guest, Thank you for your 4 ratings! We are so glad to hear that you enjoyed the wait staff service. Your valuable comments will be shared with the Operations Committee as well as the spa to let them your feelings. Please accept our sincera apologies for any service circumstance. We hope to host you again to restore your confidence with our service. Sincerely, Olivia Rodriguez
Staff very pleasant, food very delicious, spa very nice. Entertainment very good, different things every day. Beach in very bad condition, not cleaned from sargassum almost at all.
Dear Guest, Thank you very much for your visit and comments shared on Orbitz. It's been a pleasure to host you and hear that you enjoyed the staff, food, Dreams Spa by Pevonia, and entertainment. We hope to welcome you back in the near future. Regards, Olivia Rodriguez
Dear Guest,Thank you very much for your visit and 5-ratings!We hope to welcome you back soon.Warmest regards,Olivia Rodríguez