Service was great. Hotel needs updated and water missing in pool around restaurant. Beach disgusting w seaweed.
Amazing staff. Each restaurant was unique with delicious food. Highly recommend the suite with ocean view and swim up pool
We love the ocean front suite. The beach was clean, the restaurant choices and quality of the food were excellent! A special recognition for our preferred club concierge, Arlen! She made sure our stay was one to remember! Thank you!
Comfortable and clean. Many choices of restaurants for out d dinner options. Staff were super friendly, even remembering and calling my daughter by our first names. Breathtaking grounds, beach and pools. Overall excellent experience.
Amazing all around experience
Over it was good
Staff was very friendly, food and drinks were perfect. We had a few hiccups, but it was resolved and handled. This is still one of our favprite places to go.
Very clean
I would definitely go back again ! The service was impeccable and exceptional ! Staff were friendly, helpful , professional and attentive. The resort was extremely clean and the rooms very comfortable. One of the best experiences I’ve had. I would highly encourage to visit Sapphire . Absolutely impressive!
Staff and service were the high points here. The property itself including rooms etc could use some TLC, but generally clean.
Overally great hotel. Food is average in buffet and pretty excellent in restaurants, especially Barefoot Grill. My 3 and 8 year old kids loved kids club a lot ( it has reduced hours due to covid, but enthusiastic and nice teachers). Personel was friendly and attentive, room service excellent. Entertainmentis good enough, but repeats every week (we've been 10 days). Water park was nice. Beach wasn't cleaned promptly, but not that bad. Lots of families with kids, I would love to have more kids activities, and playground would be helpful.
Love the ocean front swim out rooms! Food is average. Staff are awesome! Resort could use some fresh paint in many areas. Rooms are nice and updated.
We had a wonderful stay. All the staff was super friendly and accomodating. I definitely would recommend staying here. We will definitely be back.
I loved the size of the resort. It wasn’t overwhelming to navigate. Grounds kept extremely neat. Staff beyond friendly and helpful
Staff was excellent, very helpful and friendly. Food was very good. Drinks were okay (the bar at the beach was the best!). Pool was wonderful. Beach had seaweed, not the resort's fault though, but couldn't really swim in the sea because of the seaweed. We spent most time at the pool instead of the beach, but that was okay with us because the pool was very large and we really enjoyed it.
Puerto Morelos Beach is within a 5-minute walk of Dreams Sapphire Resort & Spa - All Inclusive while other popular sites like Puerto Morelos Town Square are within a few miles (5 km). This 488-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a free water park.
Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. This resort is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Dreams Sapphire Resort & Spa - All Inclusive's 488 rooms provide balconies, iPod docks, and free local calls. Guests can expect to find free WiFi and 50-inch LED TVs with cable channels and DVD players. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include ceiling fans, safes, and ironing boards.
Dreams Sapphire Resort & Spa - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a gym.
Service was great. Hotel needs updated and water missing in pool around restaurant. Beach disgusting w seaweed.
Amazing staff. Each restaurant was unique with delicious food. Highly recommend the suite with ocean view and swim up pool
Dear Guest, Thank you for your great review shared on Expedia about your stay at the Dreams Sapphire Resort & Spa. We are so glad to hear that you enjoyed the restaurants, staff and the Preferred Club Ocean front and and swim up pool. We hope to welcome you back soon. Greetings from sunny Cancun! Regards, Olivia Rodriguez
We love the ocean front suite. The beach was clean, the restaurant choices and quality of the food were excellent! A special recognition for our preferred club concierge, Arlen! She made sure our stay was one to remember! Thank you!
Dear Guest Thank you for your visit and comments shared on Expedia about your stay at the Dreams Sapphire Resort & Spa. We are so glad to hear that you enjoyed the room, beach, restaurants, quality, food and service. Arlen will be so happy to hear that she contributed to make your stay more enjoyable. We hope to welcome you back soon. Regards, Olivia Rodriguez
Dear Guest, Thank you very much for your visit. Please accept our sincere apologies for not fulfilled your expectations. We hope to welcome you again to regain ytour confidence with our service. Sincerely, Olivia Rodríguez
Dear Guest, Thank you for your visit at our resort. Please accept our sincere apologies for not fulfilling your expectations. We hope to have the opportunity to welcome you again to regain your confidence with our service. Sincerely, Olivia Rodríguez
Comfortable and clean. Many choices of restaurants for out d dinner options. Staff were super friendly, even remembering and calling my daughter by our first names. Breathtaking grounds, beach and pools. Overall excellent experience.
Dear Guest, Thank you very much for your visit and comments shared on Orbitz. We appreciate your 5 ratings, your feedback about the grounds, beach, pools and service. We will share your comments with the Operations Committee. We hope to host you again in the near future. Warmest regards, Olivia Rodriguez
Amazing all around experience
Dear Guest, Thank you for your visit and comments shared on Orbitz, We are so happy to hear that you had an amazing experience. We hope to host you again in the near future. Regards, Olivia Rodríguez
Over it was good
Dear Guest, Thank you for your visit and comments on Orbitz. We hope to host you again in the near future. Warmest regards, Olivia Rodríguez
Staff was very friendly, food and drinks were perfect. We had a few hiccups, but it was resolved and handled. This is still one of our favprite places to go.
Dear Guest, Thank you for choosing our resort to spend your vacation at the Now Sapphire Riviera Cancun. We appreciate your feedback and we will share your comments with the staff. We hope to host you again in the near future. Warmest regards, Olivia Rodríguez
Very clean
Dear Guest, Thank you very much for your visit and rating! We hope to host you again in the near future. Warmest regards, Olivia Rodriguez
Dear Guest, Thank you for you visit and comments shared on Orbitz. Your valuable feedback will be shared with the Operations Committee to improve our service in every possible way. We hope to welcome you back again to regain your confidence with our service. Sincerely, Olivia Rodríguez