Dreams Sapphire Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

4 outdoor pools, pool umbrellas, sun loungers

NEW Preferred Club Indigo Junior Swim Out Ocean Front King | 1 bedroom, premium bedding, down comforters, free minibar

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Pet friendly

Explore the area

Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580

Puerto Morelos Beach
‪11 min walk‬
Ojo de Agua Beach
‪5 min drive‬
Puerto Morelos Town Square
‪5 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪26 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Preferred Club Master Suite Beach Front Swim Out King

Exceptional

1040 sq ft
Beach view
Sleeps 3
1 Twin Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

Exceptional

614 sq ft
Beach view
Sleeps 3
1 King Bed

Preferred Club Master Suite Ocean Front King

1040 sq ft
Ocean view
Sleeps 3
1 Twin Bed

1 bedroom, premium bedding, down comforters, free minibar

Preferred Club Junior Suite Beach Front Swim Out Double

Exceptional

520 sq ft
Beach view
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Beach Front Swim Out King

Very good

534 sq ft
Beach view
Sleeps 2
1 King Bed

Preferred Club Family Junior Suite Tropical View

1040 sq ft
Sleeps 6
2 Double Beds and 1 King Bed

Family Junior Suite Tropical View

Wonderful

1040 sq ft
Sleeps 6
2 Double Beds and 1 King Bed

Preferred Club Junior Suite Ocean Front Double

Very good

520 sq ft
Ocean view
Sleeps 4
2 Double Beds

Preferred Club Governor Suite

990 sq ft
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 2 Double Beds (Deluxe)

Wonderful

520 sq ft
Resort view
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Ocean Front King

Good

520 sq ft
Ocean view
Sleeps 2
1 King Bed

Preferred Club Junior Suite Tropical View King

Good

520 sq ft
Sleeps 2
1 King Bed

Deluxe Junior Suite Tropical View Double

Wonderful

520 sq ft
Sleeps 4
2 Double Beds

NEW Preferred Club Indigo Junior Suite Ocean Front King

Very good

614 sq ft
Ocean view
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed (Deluxe)

Excellent

520 sq ft
Resort view
Sleeps 2
1 King Bed

NEW Preferred Club Indigo Master Suite Ocean Front

1227 sq ft
Ocean view
Sleeps 3
1 King Bed

NEW Preferred Club Indigo Two-Story Villa

Exceptional

1291 sq ft
Sleeps 8
1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

NEW Preferred Club Indigo Junior Suite Ocean Front Double

614 sq ft
Sea view
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Tropical View Double

Good

520 sq ft
Sleeps 4
2 Double Beds

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

1227 sq ft
Beach view
Sleeps 3
2 Double Beds

Deluxe Junior Suite Tropical View King

Very good

520 sq ft
Sleeps 3
1 King Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

614 sq ft
Beach view
Sleeps 4
2 Double Beds

About the neighborhood

Puerto Morelos

Located within a 5-minute walk of Arrecife de Puerto Morelos National Park, Dreams Sapphire Resort & Spa - All Inclusive is within a 15-minute stroll of Puerto Morelos Beach. This 568-room, 5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and a free water park.

What's nearby

Puerto Morelos Beach - 11 min walk - 0.6 miles
Crococun Zoo - 3 min drive - 1.5 miles
Ojo de Agua Beach - 5 min drive - 2.5 miles
Puerto Morelos Town Square - 5 min drive - 2.7 miles
Petempich Bay - 11 min drive - 2.9 miles

Getting around

Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

‪Market Cafe - ‬4 min walk
‪The Kitchen Table - ‬9 min walk
‪Bordeaux Restaurant - ‬14 min walk
‪Sports Bar - ‬12 min walk
‪Sensai - ‬9 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools

Dreams Sapphire Resort & Spa - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

50-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, iPod docks, and free local calls are other standard amenities.

2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Pool
Hot Tub
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Spa

$362 nightly

Jun 29 - Jun 30

Total includes taxes and fees

Pool
All inclusive
Spa
Parking included

$269 nightly

Jun 27 - Jun 28

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
3 poolside bars
6 bars/lounges
8 restaurants
A coffee shop/cafe
A swim-up bar
Couples/private dining
Snack bar/deli

Things to do

2 outdoor tennis courts
4 outdoor pools
Air hockey
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's club
Children's pool
Fitness classes
Foosball table
Free bicycle rentals
Free water park
Full-service spa
Games
Gym
Kayaking
Mini golf
Paddleboard
Pilates classes
Playground
Sauna
Shopping
Steam room
Table tennis
Water sports equipment
Waterslide
Yoga classes

Family friendly

4 outdoor pools
Beach toys
Children's club
Children's games
Children's pool
Children's toys
Free rollaway/extra bed
Free water park access
In-room babysitting (surcharge)
In-room crib
Mini golf
Playground
Snack bar/deli
Stroller
Trampoline
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

4 meeting rooms
Conference center (8,295 square feet of space)

Outdoors

Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Front entrance ramp
Handrails in stairways (44 inches high)
Magnifying mirror
Tile flooring in room
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (43 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

15 buildings
3 floors
At least 10% of profits reinvested in community and sustainability
Banquet hall
Built in 2001
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
Renovated guestrooms - September 2019
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free crib
Free rollaway/extra bed
Pillow menu
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

50-inch LED TV with cable channels
iPod dock

Food and drink

24-hour room service
Free stocked minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Ceiling fan
Desk
Free local calls
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property welcomes pets for free
Dogs only
1 total (22 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

Free rollaway/extra beds are available
Free cribs/infant beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

New Year's Eve gala dinner fee
New Year's Day gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property uses a grey water recycling system.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
There are no elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Now Sapphire Riviera Cancun

Now Riviera Sapphire

Now Sapphire All Inclusive

Now Sapphire Cancun

Now Sapphire Cancun All Inclusive

Now Sapphire Riviera Cancun

Now Sapphire Riviera Cancun All Inclusive

Now Sapphire Riviera Cancun All Inclusive Puerto Morelos

Now Sapphire Riviera Cancun Puerto Morelos

Riviera Sapphire Cancun

Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Frequently asked questions

Are there all-inclusive rate plans at Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and golf.

How much does it cost to stay at Dreams Sapphire Resort & Spa - All Inclusive?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at Dreams Sapphire Resort & Spa - All Inclusive on Jun 30, 2025 start from $390.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Sapphire Resort & Spa - All Inclusive provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to see near Dreams Sapphire Resort & Spa - All Inclusive?

This property is located in Puerto Morelos, a short 13-minute walk from Puerto Morelos Beach and also 4 minutes on foot from Arrecife de Puerto Morelos National Park. You'll also find Puerto Morelos Town Square and Ojo de Agua Beach within a short drive.

Is parking available on site at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, there is accessible parking available.

Is there a spa available at Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Spa by Pevonia is the property's spa and services include Swedish massages, sports massages, detox wraps, and hydrotherapy.

Does Dreams Sapphire Resort & Spa - All Inclusive feature a casino at the property?

No, Dreams Sapphire Resort & Spa - All Inclusive doesn't have a casino.

Will I find an indoor pool at Dreams Sapphire Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

What will couples enjoy most about a stay at Dreams Sapphire Resort & Spa - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples, including in-room massages as well as 4 outdoor pools and 3 poolside bars.

Does Dreams Sapphire Resort & Spa - All Inclusive have a hot tub?

Yes, this all-inclusive property offers private outdoor spa tubs in some guestrooms.

Does Dreams Sapphire Resort & Spa - All Inclusive have a restaurant with a breakfast menu?

Yes, Dreams Sapphire Resort & Spa - All Inclusive has 8 restaurants, and serves free buffet breakfast each morning.

Will Dreams Sapphire Resort & Spa - All Inclusive allow pets to stay for free?

Yes, dogs can stay for free at Dreams Sapphire Resort & Spa - All Inclusive.

Are there connecting rooms at Dreams Sapphire Resort & Spa - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Dreams Sapphire Resort & Spa - All Inclusive?

The closest major airport to Dreams Sapphire Resort & Spa - All Inclusive is Cancun Intl. Airport (CUN), which is 14.4 mi away (22 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 25.8 mi away.

Can I book a room with a balcony at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, every guestroom at Dreams Sapphire Resort & Spa - All Inclusive comes with a deck with some featuring ocean or garden views.

Does Dreams Sapphire Resort & Spa - All Inclusive have a wedding venue on site?

There are wedding services available at Dreams Sapphire Resort & Spa - All Inclusive if that's in your vacation plans.

Dreams Sapphire Resort & Spa - All Inclusive Reviews

8.0

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Jared

May 3, 2025

Stayed 5 nights in Apr 2025

10/10 Excellent

jean m

Traveled with partner

Apr 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff looked like they were happy to work there. They were joking around, and having fun with the guess. I will definitely go ba k

Stayed 4 nights in Apr 2025

10/10 Excellent

Welton ray Murray

Apr 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I had a ocean view if i didn't want to leave my room i would have been fine

Stayed 4 nights in Mar 2025

10/10 Excellent

Ruby

Mar 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

8/10 Good

Andres

Traveled with partner

Mar 24, 2025

Liked: Staff & service, amenities

The food always was cold and it look not fresh.

Stayed 4 nights in Mar 2025

10/10 Excellent

Nicolette

Mar 24, 2025

Liked: Cleanliness

Stayed 6 nights in Mar 2025

10/10 Excellent

Chloe

Traveled with partner

Mar 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was beautiful. The staff were very kind and made sure we had a great fime

Stayed 4 nights in Mar 2025

10/10 Excellent

Martha

Traveled with family

Mar 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Gorgeous room right on the beach

Stayed 3 nights in Jan 2025

10/10 Excellent

Scott

Traveled with family and small children

Mar 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great time!

Stayed 4 nights in Mar 2025

6/10 Okay

Rachel Michele

Traveled with partner

Mar 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was me and my boyfriend’s first trip as a couple in our 20’s over all the resort and pool were beautiful and the staff were lovely! We were not big on the food but that was in part because the majority of our stay we were in the trenches of travelers diarrhea. The staff was helpful and delivered us waters all through the night and we even had the unique experience of meeting the hotel doctor: who was lovely and very helpful. Even despite being locked in the room 3/5 days we still thought the resort was beautiful and worth our money. For appearances and activities I would give this resort 5/5 but the food was not really what I was hoping for. I understand this is because they are trying to recreate foods tourists would enjoy without the same ingredients and processes we are used to. If we weren’t so scared of travel after sh*ting and p*king water for days we would go again!!

Stayed 5 nights in Feb 2025

8/10 Good

Allison

Traveled with family

Mar 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We just recently returned from a trip to Dreams Sapphire and overall had a nice time. We stayed in one of the oceanside swim out suites, which was very nice. The pool itself had a nice set up and you are able to receive drink service while using your pool. We were all little surprised at the overall size of the resort. It is on the smaller size, so paying for the preferred club upgrade is worth it. You receive access to additional pools and a bar/lounge area that has snacks throughout the day, as well as breakfast foods. The staff did a great job keeping everything very clean, however we did have to call to ask for cleaning services in our room, as well as calling to ask for a mini-bar restock after a few days. One disappointing factor was the food for dinner. Compared to other resorts we have stayed at, the food was very underwhelming.

Stayed 3 nights in Mar 2025

6/10 Okay

Sushant

Mar 18, 2025

Stayed 6 nights in Mar 2025

10/10 Excellent

Shea

Traveled with family

Mar 17, 2025

Liked: Amenities, property conditions & facilities

food

Stayed 4 nights in Mar 2025

10/10 Excellent

Catherine Renee

Traveled with partner

Mar 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is beautiful. The staff are amazing; friendly, and helpful from when we arrived and up to when we left. Everyone speaks English and converses in Spanish if engaged. Daily activities for all ages to keep you busy on the property. Concierge to assist with excursions. As a celiac (unable to eat gluten), there were lots of options that are gluten free anywhere I went to eat.

Stayed 5 nights in Mar 2025

10/10 Excellent

Darlen

Traveled with family and small children

Mar 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great

Stayed 4 nights in Mar 2025

8/10 Good

Geneva Eileen

Mar 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Mar 2025

8/10 Good

jana

Mar 16, 2025

Stayed 6 nights in Mar 2025

8/10 Good

Konstantin

Traveled with family and small children, Traveled with family

Mar 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is actually much smaller than what it appears in pictures. There is only one main buffet area and it’s about half-the size of a typical all-inclusive resort in Playa. As a result lineups are everywhere and wait times could be long, especially for restaurants if you don’t have a reservation. The beach is ok. It’s quite nice for walking in both directions, but since this portion of the beach is wide open (no reef of any kind to break the waves) swimming is not fun - near zero visibility due to murky water (waves kicking up the sand). But overall it’s a nice and clean resort, everything is within a fairly short walking distance. Quite a few activities for kids (water slides, archery, trampoline, games room, some shows during the day in addition to the usual shows at night etc) so we enjoyed our stay.

Stayed 7 nights in Jan 2025

6/10 Okay

Emma

Traveled with family

Mar 15, 2025

Liked: Cleanliness, staff & service, amenities

Overall this is a very average resort. The beach is not great, and the food is average. The pool is really nice but I’m not sure what the DJ is thinking, constantly stopping and starting music, or only playing the same spa music on a loop. Be prepared to wait at least an hour to eat every night. Food was often cold, and the options at the buffet were quite limited but if you’re not a foodie you’ll be fine. Do not waste your money upgrading to pro ledge, it is a complete waste of money- the lounge is eerie with no music playing and the food selection in there is borderline inedible. As privilege you cannot book reservations which is common in my experience. Overall we enjoyed our week as we are easy going but definitely won’t be returning.

Stayed 6 nights in Mar 2025

10/10 Excellent

Charlyn Kai

Traveled with family

Mar 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I Don’t Want To Leave - this resort owes me nothin

I am still in the lobby dreading that this is the end of my week long vacation. I have thoroughly enjoyed my stay. I took advantage of spa treatments by Maira, an excellent massage therapist, Cecia and Raphael who managed my hydrotherapy sessions, the manager and duty - Carlos, who made sure I had reservations to a few restaurants to ensure seating was avail for my family even on short notice. All of the wait staff were phenomenal. My room was well kept with turn down service twice. Eduardo at the Blue Water Grill was a fun server that helped us on our last day. I LOVE this place and everything about it. Though the food is lack luster, the ambiance and friendly, welcoming staff would be why I choose this resort again. I’d just be sure to do the preferred club and focus on served meals rather than the buffet.

Stayed 4 nights in Mar 2025

8/10 Good

Nicole

Traveled with partner

Mar 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

For an all-inclusive resort, the food was pretty good. Staff were amazing. The only issue was with ice cold water in the shower/jacuzzi.

Stayed 4 nights in Mar 2025

10/10 Excellent

JOHN

Traveled with group, Traveled with family

Mar 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our 3rd time at Sapphire. We keep coming back primarily because of the staff. They are AWESOME! Everyone were consistently friendly, attentive and do an incredible job of drawing you into the daily activities. Food was above average. Nothing spectacular but this is a reasonably priced all-inclusive resort. You want fancy/high end, might look at an "a la carte option. (That said, their chicken wings and all food at Bordeaux were great!) For those of us who like to get back to a quiet room at a reasonable hour, we really appreciate that the pool and beach areas were quiet by 8-9pm. Sapphire offers free guided bike rides daily into Puerto Morelos which is always a great trip and highly recommend doing. Just make sure you arrive by the waiting area 15-20 minutes early to make sure you get on the list as they are limited by number of available bikes. We stayed in a preferred club, ocean front room with a jacuzzi tub on the balcony. Room was clean. View was great and we truly enjoyed our morning time watching the sunrise from the tub! Housekeeping had the room cleaned/reset each morning by around 9am. The beaches were constantly being maintained and seaweed cleared. Sapphire was one of the cleanest shorelines. Being our 3rd trip (my wife, me and 3 "children" ranging from 20-22 yrs old), we left already talking about next time! Shout outs to some memorable staff: Wendy Pedro in the World Cafe, Dave in the lobby and Ricky, Joe and Mar with Entertainment.

Stayed 7 nights in Mar 2025

10/10 Excellent

Charlyn

Traveled with family

Mar 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2025

10/10 Excellent

Annie

Mar 9, 2025

Stayed 6 nights in Feb 2025

10/10 Excellent

Melanie

Traveled with partner

Mar 9, 2025

Liked: Amenities

The food, service, rooms, entertainment all was great for us at this location. The only downside was being greeted by whom we thought was hotel staff but it was staff for a travel membership (Unlimited vacation club) we were offered an opportunity to tour a 5 star facility secrets Maroma but it ended up being a lengthy 3 hour presentation to purchase a travel membership. I don’t suggest this being the first people your guests see and speak to when they come to the hotel as it’s a sales tactic but over all aside from that the hotel itself we would definitely visit again .

Stayed 5 nights in Mar 2025