Dreams Sapphire Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

December 2025

January 2026

4 outdoor pools, pool umbrellas, sun loungers

Club Junior Suite Ocean Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet friendly
Bar
Breakfast included

Explore the area

Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580

Place, Arrecife de Puerto Morelos National Park
‪3 min walk‬
Place, Puerto Morelos Beach
‪11 min walk‬
Place, Puerto Morelos Town Square
‪5 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪39 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Junior Suite Tropical View Double

Wonderful

520 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

Very good

520 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Tropical View Double

Good

520 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Ocean Front Swim Out King

Very good

534 sq ft
1 bedroom
Beach view
Sleeps 2
1 King Bed

Preferred Club Junior Suite Ocean Front Swim Out Double

Exceptional

520 sq ft
1 bedroom
Beach view
Sleeps 4
2 Double Beds

Preferred Club Governor Suite Ocean Front King

990 sq ft
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Two-Bedroom Family Suite Tropical View

Wonderful

1040 sq ft
2 bedrooms
Sleeps 6
2 Double Beds and 1 King Bed

Preferred Club Master Suite Ocean Front King

1040 sq ft
1 bedroom
Ocean view
Sleeps 3
1 Twin Bed

Preferred Club Master Suite Ocean Front Swim Out King

Exceptional

1040 sq ft
1 bedroom
Beach view
Sleeps 3
1 Twin Bed

Club Junior Suite Ocean Front King

Very good

614 sq ft
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Club Junior Suite Ocean Front Double

614 sq ft
1 bedroom
Sea view
Sleeps 4
2 Double Beds

Club Junior Suite Ocean Front Swim Out King

Exceptional

614 sq ft
1 bedroom
Beach view
Sleeps 3
1 King Bed

Club Junior Suite Ocean Front Swim Out Double

614 sq ft
1 bedroom
Beach view
Sleeps 4
2 Double Beds

Club Master Suite Ocean Front King

1227 sq ft
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Club Master Suite Ocean Front Swim Out King

1227 sq ft
1 bedroom
Beach view
Sleeps 3
2 Double Beds

Club Two-Story Villa

Exceptional

1291 sq ft
2 bedrooms
Sleeps 8
1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Junior Suite Tropical View King

Very good

520 sq ft
1 bedroom
Sleeps 3
1 King Bed

Preferred Club Junior Suite Tropical View King

Good

520 sq ft
1 bedroom
Sleeps 2
1 King Bed

Preferred Club Junior Suite Ocean Front King

Good

520 sq ft
1 bedroom
Ocean view
Sleeps 2
1 King Bed

About the neighborhood

Puerto Morelos

Located within a 5-minute walk of Arrecife de Puerto Morelos National Park, Dreams Sapphire Resort & Spa - All Inclusive is within a 15-minute stroll of Puerto Morelos Beach. This 568-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and a free water park.

What's nearby

Arrecife de Puerto Morelos National Park - 3 min walk - 0.2 miles
Puerto Morelos Beach - 11 min walk - 0.6 miles
Ojo de Agua Beach - 5 min drive - 2.5 miles
Puerto Morelos Town Square - 5 min drive - 2.7 miles
Moon Palace Golf Club - 27 min drive - 11.4 miles

Getting around

Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

‪Swim Up Bar - ‬7 min walk
‪Bistro El Beso - ‬7 min walk
‪Casa del Mar - ‬9 min walk
‪Villa Marina - ‬10 min walk
‪Route 66 - ‬7 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools

Dreams Sapphire Resort & Spa - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

50-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, iPod docks, and free local calls are other standard amenities.

2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Pool
Hot Tub
All inclusive
Spa

$305 nightly

Dec 19 - Dec 20

Total with taxes and fees

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Pool
Hot Tub
Breakfast included
All inclusive

$396 nightly

Dec 14 - Dec 15

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
3 poolside bars
6 bars/lounges
8 restaurants
A coffee shop/cafe
A swim-up bar
Couples/private dining
Snack bar/deli

Things to do

2 outdoor tennis courts
4 outdoor pools
Air hockey
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's club
Children's pool
Fitness classes
Foosball table
Free bicycle rentals
Free water park
Full-service spa
Games
Gym
Kayaking
Mini golf
Paddleboard
Pilates classes
Playground
Sauna
Shopping
Steam room
Table tennis
Water sports equipment
Waterslide
Yoga classes

Family friendly

4 outdoor pools
Beach toys
Children's club
Children's games
Children's pool
Children's toys
Free rollaway/extra bed
Free water park access
In-room babysitting (surcharge)
In-room crib
Mini golf
Playground
Snack bar/deli
Stroller
Trampoline
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

4 meeting rooms
Conference center (8,295 square feet of space)

Outdoors

Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Front entrance ramp
Handrails in stairways (44 inches high)
Magnifying mirror
Tile flooring in room
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (43 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

15 buildings
3 floors
At least 10% of profits reinvested in community and sustainability
Banquet hall
Built in 2001
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
Renovated guestrooms - September 2019
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free crib
Free rollaway/extra bed
Pillow menu
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

50-inch LED TV with cable channels
iPod dock

Food and drink

24-hour room service
Free stocked minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Desk
Free local calls
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 65 per pet, per night
Dogs only
1 total (22 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

Free rollaway/extra beds are available
Free cribs/infant beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

New Year's Eve gala dinner fee
New Year's Day gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet fee: USD 65 per pet, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property uses a grey water recycling system.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
There are no elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Now Sapphire Riviera Cancun

Now Riviera Sapphire

Now Sapphire All Inclusive

Now Sapphire Cancun

Now Sapphire Cancun All Inclusive

Now Sapphire Riviera Cancun

Now Sapphire Riviera Cancun All Inclusive

Now Sapphire Riviera Cancun All Inclusive Puerto Morelos

Now Sapphire Riviera Cancun Puerto Morelos

Riviera Sapphire Cancun

Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Frequently asked questions

Are there all-inclusive rate plans at Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and golf.

How much does it cost to stay at Dreams Sapphire Resort & Spa - All Inclusive?

As of Nov 29, 2025, prices found for a 1-night stay for 2 adults at Dreams Sapphire Resort & Spa - All Inclusive on Dec 4, 2025 start from $326.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Sapphire Resort & Spa - All Inclusive provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to see near Dreams Sapphire Resort & Spa - All Inclusive?

This property is located in Puerto Morelos, a short 13-minute walk from Puerto Morelos Beach and also 4 minutes on foot from Arrecife de Puerto Morelos National Park. You'll also find Puerto Morelos Town Square and Ojo de Agua Beach within a short drive.

Will I be able to park at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, there is accessible parking available.

Is there a spa available at Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Spa by Pevonia is the property's spa and services include hot stone massages, Swedish massages, hydrotherapy, and couples treatments.

Does Dreams Sapphire Resort & Spa - All Inclusive feature a casino at the property?

No, Dreams Sapphire Resort & Spa - All Inclusive doesn't have a casino.

Will I find an indoor pool at Dreams Sapphire Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Dreams Sapphire Resort & Spa - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples, including in-room massages as well as 4 outdoor pools and 3 poolside bars.

Are there hot tubs at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, some guestrooms at this all-inclusive property feature private outdoor spa tubs.

Does Dreams Sapphire Resort & Spa - All Inclusive have a restaurant with a breakfast menu?

Yes, Dreams Sapphire Resort & Spa - All Inclusive has 8 restaurants, and serves free buffet breakfast each morning.

Will Dreams Sapphire Resort & Spa - All Inclusive allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Dreams Sapphire Resort & Spa - All Inclusive for a fee of USD 65 per pet, per night.

Does Dreams Sapphire Resort & Spa - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How far is the airport from Dreams Sapphire Resort & Spa - All Inclusive?

The closest major airport to Dreams Sapphire Resort & Spa - All Inclusive is Cancun Intl. Airport (CUN), which is 14.4 mi away (22 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 25.8 mi away.

Can I book a room with a balcony at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, every guestroom at Dreams Sapphire Resort & Spa - All Inclusive comes with a deck with some featuring ocean or garden views.

Does Dreams Sapphire Resort & Spa - All Inclusive have a wedding venue on site?

There are wedding services available at Dreams Sapphire Resort & Spa - All Inclusive if that's in your vacation plans.

Dreams Sapphire Resort & Spa - All Inclusive Reviews

8.0

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Okay

Jennifer

Traveled with family and small children

Nov 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Our room was clean and nice however there should be more “inclusive family” items for those paying for upgraded family villas. The food wasn’t great at any of the restaurants. Staff is friendly and helpful. It’s very difficult to find basketballs/tennis rackets and they are not near the courts. Our butler was great. Overall the trip was okay but we have stayed at other chains, even less expensive chains, and preferred them over this resort. Shop around for excursions as two of the vendors on site tried to sell us an excursion and the online price directly through the excursion website was significantly cheaper. We did the photos through the onsite vendor and they were significantly higher in price than what we have paid at other resorts. We ultimately did not purchase.

Stayed 5 nights in Nov 2025

10/10 Excellent

Broderick

Oct 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I’ll be back I loved every minute of the experience

Stayed 5 nights in Oct 2025

10/10 Excellent

Andrzej, Maspeth

Traveled with partner, Traveled with family

Aug 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

nice resort with friendly staff and lot off activities , but beach was not usable on this time of the year

Stayed 5 nights in Aug 2025

6/10 Okay

Irma

Traveled with family

Aug 30, 2025

Liked: Cleanliness, amenities

The food was very good. The staff at check in were not friendly and told us we would get a tour of the hotel and never got one. The room was hot, no AC was working and the beverage friedge was not working, sliding door was open amd broken lock.

Stayed 4 nights in Aug 2025

8/10 Good

Nadia

Traveled with family and small children

Aug 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Loved our villa, but besides the resort was only ok. Some staff we re wonderful, others felt like you were bothering them when you asked them for anything. The acrobatic show was great. the pool was on the hotter side due to it being August (understandable but wish they would’ve pumped cold water into it), and the beach was not usable due to the sargassum, but again that is not the resorts fault.

Stayed 4 nights in Aug 2025

4/10 Poor

Cassandre

Traveled with family

Aug 27, 2025

Nothing good to say.

Stayed 4 nights in Aug 2025

4/10 Poor

Anne

Aug 26, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 4 nights in Aug 2025

2/10 Terrible

Ekaterina Albertovna

Aug 25, 2025

Stayed 13 nights in Aug 2025

2/10 Terrible

luz

Aug 22, 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty beach

It was the only hotel in the area that had the beach dirty. Not only the sargasso but also trash. The hotel next to it kept their beach clean from sargasso

Stayed 4 nights in Aug 2025

2/10 Terrible

carlos

Aug 21, 2025

The pool management was a disaster

Stayed 5 nights in Aug 2025

2/10 Terrible

phillip

Traveled with family

Aug 20, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Food was bad and staff was rud

Stayed 6 nights in Aug 2025

6/10 Okay

Chantel

Aug 18, 2025

Liked: Cleanliness, staff & service

Great food and service. Hotel a bit dated. Not much to do without paying extra for Indigo or Preferred to access other parts of the hotel and lots of sargassum where you cannot swim or sit on the beach as it has a high sulphur smell.

Stayed 7 nights in Aug 2025

10/10 Excellent

Samuel

Aug 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

6/10 Okay

James

Traveled with partner

Aug 12, 2025

Liked: Staff & service

Lack of good entertainment

Stayed 4 nights in Aug 2025

8/10 Good

Jenny

Aug 11, 2025

Liked: Cleanliness, staff & service, amenities

Stayed 3 nights in Aug 2025

6/10 Okay

Alina Ngoc

Traveled with family

Aug 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort has the best service and really good drinks! They make your stay very welcome and friendly and made my room very clean to stay. There are some things to look out for which is the beach was full of this brown stuff (I can’t say if it was seaweed or not) that normally in the hotel zone they would bulldoze out but here they didn’t and so a strong fragrant smell of that sargassum made it difficult to stay. We also couldn’t go into the beach water because of it. Another is the food. This is for the dinner restaurants. You have to wait so long for the food to come out just for the food to not be good and I basically had to pick at it. I came in hungry but barely ate and left full. Besides those two things the resort was great but unfortunately those were two major things that the resort should focus on.

Stayed 3 nights in Aug 2025

10/10 Excellent

Artur

Aug 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The staff

Stayed 6 nights in Aug 2025

2/10 Terrible

Yamilis

Traveled with family

Aug 7, 2025

Disliked: Staff & service, amenities, property conditions & facilities

I saw the bad reviews before going to Dreams Sapphire but thought it was just picky people complaining. Unfortunately, I was wrong—they were absolutely right. The food quality was awful across almost all the restaurants. The only decent meal we had was at the Japanese restaurant and a late-night taco cart, which also had the only friendly service. Everywhere else, we had to wait nearly two hours to get a table, and the staff was rude and unaccommodating. The hotel itself is very old and run-down. The pool is in bad shape, with broken tiles and poor maintenance. We paid extra for the Preferred Club (Indigo), thinking it would be worth it, but it was a complete waste of money—especially if you’re traveling with kids. Most of the “upgraded” facilities are adults-only, so families get no real benefit. In short: Don’t go. There are far better hotels in Mexico.

Stayed 5 nights in Jul 2025

6/10 Okay

Virginia

Aug 6, 2025

The staff was very helpful. The beach was filthy. I wish this could be made public so people don't book with the intention of swimming at the beach. Also, I would recommend upgrading the housekeeping. We stayed 13 nights and had to keep asking for towels. Also, they only changed bedding twice. But made the beds, which don't make sense. Lastly, I would give it a thumbs up for the staff being very polite and helpful.

Stayed 13 nights in Jul 2025

2/10 Terrible

tanesha

Traveled with partner

Aug 6, 2025

Liked: Cleanliness, staff & service

Food was good

Stayed 3 nights in Aug 2025

2/10 Terrible

Olesya

Aug 4, 2025

Stayed 10 nights in Jul 2025

2/10 Terrible

Adel, Toronto

Traveled with family

Aug 4, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Je suis déçu et en colère car j’ai l’impression de m’être fait arnaqué. La raison de ma note est l’absence totale de nettoyage de la plage envahie par des monticules d’algues. J’ai réservé une grande suite avec accès direct a la plage et petite piscine privée faisant face a la plage. J’ai payé le prix total. Je me retrouve face a des tonnes d’algues amassées depuis des semaine sur la moitié de la plage et une odeur horrible de pourrissement. Ce phénomène est naturel (cependant accentué par les changements climatiques) et je l’accepte. Ce que je reproche a l’hôtel et a Expedia c’est de ne pas être transparent sur cela et de ne pas m’avoir averti avant de faire ma reservation. En plus de cela, l’hotel ne fais aucun effort pour enlever les algues de la plages et ne met aucune protection dans l’eau autour de l’hôtel pour réduire la quantité d’algues s’échouant sur le sable de la plage. Tous les autres hotels dans la region le font, tous les jours. Toutes les villes aux alentours le font aussi et la population profite de bons moments sur la plage. J’ai visité les alentours et d’autres hotels et je l’ai vu (j’ai loué une voiture qui m’a permis de profiter de moments sur les plages aux alentours avec ma famille). Et oui, j’ai du quitter la suite pour aller a d’autres plages privées! Le plus choquant est que le personnel reste impermeable aux feedbacks: ils disent tous les memes phrases apprises par le management de l’hôtel: ce phénomène est naturel et on fait ce qu’on peut.. Faux!

Stayed 6 nights in Jul 2025

4/10 Poor

Nancy Carolina

Traveled with family

Aug 2, 2025

Food options were limited, restaurants were always full, buffet was OK not great. Very little authentic Mexican food. AC was turned off in one of the restaurants during dinning Dining took two hour wait. Alcohol tasted watered down and not brand name. The best food was outside…. They would serve tacos in a taco stand outside of the restaurants.

Stayed 5 nights in Jul 2025

6/10 Okay

Janaya M

Jul 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really the VIP access thanks to Expedia. The resort was beautiful but the food wasn't the best. The resort doesn't offer your typical bacon and sausage for breakfast. We end up getting breakfast at the preferred club or ordered room service. The restaurants on the resort doesn't offer reservation. It's first come first serve basis except Teppanyaki. They only take reservations for the Teppanyaki Chef's. Which was booked every day during our stay which sucked. The buffet serves the same food everyday. The resort had a terrible smell. From my understanding it was seaweed season, I'm not 100% sure if that was the reason. We also couldn't enjoy the beach because of the seaweed. It was close. If you like the beach, you won't be able to utilize it. I reserved 3 rooms for my kids and mom. I upgraded all rooms to the rooms with the jacuzzi on the balcony and ocean front. The Jacuzzi's were disgusting! I wanted to downgrade to our previous rooms but that no longer an option because they weren't available. Our family vacation was ok overall but 2 of my kids were ready o come home after 2 days at the resort.

Stayed 3 nights in Jul 2025

10/10 Excellent

Elida

Traveled with family

Jul 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing, customer service was above expectation but I didn’t like the fact that sea weed is not cleaned out of the property.

Stayed 4 nights in Jul 2025

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Preferred Club Governor Suite Ocean Front King

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Two-Bedroom Family Suite Tropical View

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King

View all photos for Preferred Club Master Suite Ocean Front Swim Out King

Preferred Club Master Suite Ocean Front Swim Out King

View all photos for Club Junior Suite Ocean Front King

Club Junior Suite Ocean Front King

View all photos for Club Junior Suite Ocean Front Double

Club Junior Suite Ocean Front Double

View all photos for Club Junior Suite Ocean Front Swim Out King

Club Junior Suite Ocean Front Swim Out King

View all photos for Club Junior Suite Ocean Front Swim Out Double

Club Junior Suite Ocean Front Swim Out Double

View all photos for Club Master Suite Ocean Front King

Club Master Suite Ocean Front King

View all photos for Club Master Suite Ocean Front Swim Out King

Club Master Suite Ocean Front Swim Out King

View all photos for Club Two-Story Villa

Club Two-Story Villa

View all photos for Junior Suite Tropical View King

Junior Suite Tropical View King

View all photos for Preferred Club Junior Suite Tropical View King

Preferred Club Junior Suite Tropical View King

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

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Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

About the neighborhood

Puerto Morelos

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About this property

Dreams Sapphire Resort & Spa - All Inclusive

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Dreams Riviera Cancun Resort & Spa - All Inclusive

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Full-service spa

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