Sensira Resort & Spa Riviera Maya – All Inclusive

Property class: 4.5

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free cabanas, sun loungers
4 outdoor pools, free cabanas, sun loungers
Breakfast, lunch, dinner served; international cuisine
Amber Room | Premium bedding, pillowtop beds, free minibar, in-room safe
Ruby Suite | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Hot tub
  • Parking included

Explore the area

View in a map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪15 min drive‬
  • Place, Puerto Morelos Town Square
    ‪20 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 462 sq ft
  • Sleeps 4

Family Room -5 guests- Superior with Side Sea View

  • Partial sea view
  • 538 sq ft
  • Sleeps 5

Room Superior with Sea View

  • Sea view
  • 581 sq ft
  • Sleeps 2

Room Premium with Sea View

  • Sea view
  • 602 sq ft
  • Sleeps 2

Agatha King

8.6 out of 10
Excellent
(142 reviews)
  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Amber Room

9.2 out of 10
Wonderful
(41 reviews)
  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Agatha Queen

8.4 out of 10
Very good
(183 reviews)
  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Sapphire Room

7.8 out of 10
Good
(64 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

Sapphire, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • Partial ocean view
  • 807 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

Ruby Suite

9.8 out of 10
Exceptional
(23 reviews)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Amber 2 Queen beds

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive places you next to Petempich Bay and Arrecife de Puerto Morelos National Park. This 359-room, 4.5-star hotel has 4 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.3 miles
  • Puerto Morelos Beach - 15 min drive - 6.8 miles
  • Moon Palace Golf Club - 16 min drive - 10.1 miles
  • Ojo de Agua Beach - 19 min drive - 8.9 miles
  • Puerto Morelos Town Square - 20 min drive - 9.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Le Chique - ‬7 min drive
  • Lobby Bar
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Restaurante Zócalo - ‬7 min drive
  • ‪Siena Restaurant - ‬7 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive features a private beach, a full-service spa, and 4 outdoor pools. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive hotel include a free water park, a nightclub, and a children's pool.
43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free minibar items, balconies, and iPod docks. Change of towels is available on request.
A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Hot tub
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6,771 square feet of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.94 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

Is a free cancellation option available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Sensira Resort & Spa Riviera Maya – All Inclusive offers free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Sensira Resort & Spa Riviera Maya – All Inclusive?

As of Apr 13, 2026, prices found for a 1-night stay for 2 adults at Sensira Resort & Spa Riviera Maya – All Inclusive on Apr 21, 2026 start from $399, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Sensira Resort & Spa Riviera Maya – All Inclusive?

This hotel is located in Puerto Morelos and just steps from Petempich Bay and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Puerto Morelos Beach are both also nearby.

Is there a spa available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Inspiration Spa is the hotel's spa and services include deep-tissue massages, hot stone massages, aromatherapy, and couples treatments.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a casino at the property?

No, Sensira Resort & Spa Riviera Maya – All Inclusive doesn't have a casino.

Will I find an indoor pool at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a restaurant with a breakfast menu?

Yes, Sensira Resort & Spa Riviera Maya – All Inclusive serves breakfast for a surcharge at La Pergola.

Will Sensira Resort & Spa Riviera Maya – All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sensira Resort & Spa Riviera Maya – All Inclusive.

What is the closest airport to Sensira Resort & Spa Riviera Maya – All Inclusive?

The closest major airport to Sensira Resort & Spa Riviera Maya – All Inclusive is Cancun Intl. Airport (CUN), which is 14 mi away (22 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 27.9 mi away.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Sensira Resort & Spa Riviera Maya – All Inclusive.

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1109 out of 2207 reviews
Rating 8 - Good. 523 out of 2207 reviews
Rating 6 - Okay. 268 out of 2207 reviews
Rating 4 - Poor. 149 out of 2207 reviews
Rating 2 - Terrible. 158 out of 2207 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Elizabeth Dicaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amber adult section was definitely the way to go. You get cabanas, a butler, a lounge that has great drinks and is quiet! Was family friendly for sure-even more so than we were expecting. Staff was amazing!!!
Stayed 6 nights in Feb 2026

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice, but small and lacked opportunity for privacy of traveling with a family. Views are great from all rooms. Staff was friendly and helpful but they lacked numbers. More staff needed in general. Amenities were good. Mini putt & kids club was great. Swim up bar was closed all week which was a downer. The beach is muddy and not really swimmable. Sad for the kids. There were a few misses, and you had to go through the manager of the concierge if you needed something done.
Stayed 5 nights in Dec 2025

10/10 Excellent

Boris Montana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 7 nights in Nov 2025

10/10 Excellent

blake

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All around great resort for adults and children!
Stayed 7 nights in Jan 2026

6/10 Okay

Amanda

Stayed 7 nights in Jan 2026

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2026

6/10 Okay

Monika

Stayed 7 nights in Jan 2026

10/10 Excellent

Matthew

Stayed 7 nights in Jan 2026

10/10 Excellent

Gabriel Alejandro

Stayed 7 nights in Jan 2026

10/10 Excellent

Christy Lynn

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful, clean, maintained. The food was delicious. The activities for the kids were amazing. The only downside is it is not close to anything. Highly recommend if looking for a very relaxing safe vacation
Stayed 5 nights in Jan 2026

6/10 Okay

Karie Ka yee

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort is more of a hotel vibe than an actual resort. It’s quite small and the hotel grounds and rooms itself were well maintained and clean. The staff were great but what made the experience mediocre was the service experience. There seems to be a line for everything at the hotel. A small line up for things is to be expected but this was beyond that, for example, to get food at the beachside grill took on average 40 mins. They made the mains all made to order vs having some of the food out like buffet style. To even get basic things such as fries and burgers took 40 mins. They kept guacamole beyond the counter, so while the chips were out, you had to wait to get the guacamole. Same applied to the buffet, there’s a line for everything because they had 1 person cooking and this poor staff is working as fast as they can, but it’s impossible to keep up with the demand. Something also strange is that there’s never any bacon out in the buffet, you had to lineup at the omelette station to ask for it. Same goes for the bar, it’s understaffed Also, there’s constant lack of beach towels, they would run out of towels mid day at the towel shack and you would have to wait an hr or more for a change of towel. For some reason when you place towels in the floor in your room for switching, they do not replace it with clean towels. It’s like there’s a scarcity in towels, we had to call multiple times because we did not have bath towels. And it would require several calls
Stayed 5 nights in Dec 2025

8/10 Good

GUOLIANG

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I think overall this is.a great hotel for a relaxed vacation, especially in the winter months. It is located on a private beach, with a lot of good amenities. We enjoyed the pools, water slides, tennis court, and mini-golf, We really liked the food and drinks of all the restaurants. I think the servers in the restaurants, at various amenities, and for cleaning the rooms are all very nice and hard working. I appreciated their service and friendliness.
New Year’s Eve from my hotel room
Stayed 7 nights in Dec 2025

4/10 Poor

Jinli

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Cons Buffet was closed one night which is unbelievable. Place was dirty and under stuffed. Long wait for snack bar. Shower room was not sealed well and it kept flooding 30%of our room. I talked to two other family and they complained the same problem which means this could be happening to a lot of rooms. Ocean is brown with seaweeds The road to hotel is extremely bumpy 12pm they were out of beach towels and wait for two hours Service is not excellent some stuffs are not friendly They have no avocados and berries which was disappointing
Stayed 5 nights in Jan 2026

10/10 Excellent

Elena

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice for family Vaca
Stayed 4 nights in Dec 2025

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Sandy was especially helpful with regards to a room key.
Stayed 4 nights in Dec 2025

4/10 Poor

Efren, Round Lake

Stayed 5 nights in Dec 2025

4/10 Poor

Kristeen

Traveled with family
Disliked: Staff & service, amenities
The food was not quality. The Mexican Restaurant was absolutely horrible quality., the hostess was rude. The room.i booked was not available, however, they did not notify me. Instead i realized it once i checked into the room. Low staff made wait times extremely long.
Stayed 3 nights in Jan 2026

6/10 Okay

Brittany

Disliked: Cleanliness
The entrance is stunning, the lobby and view from the lobby are absolutely beautiful. Christmas eve was fantastic, the food at the steak house was incredible, the buffet was good though lacking the variety most expect to see at an all inclusive. It felt like it was all down hill from that point forward. The beach was absolutely disgusting from our first day to the day before we left it wasn't taken care of AT ALL. No clean up of seaweed, sludge, logs or trash and the result was a beach area we found unusable and a stench that was not only overwhelming at the beach but permeates up into the kids club area and was mildly nauseating. Despite the smell, which I could barely handle, my son absolutely loved the kids club and the wonderful ladies there, they were truly a highlight of the resort. From Christmas forward the food at the buffet got progressively worse, with everything being either lukewarm, cold or in a few instances completely under cooked, to the point where I got a half frozen scallop right off the grill and had to ask them to please continue cooking it. When I asked the gentleman to do so he seemed rather irritated at the request. The snack bar food was all cold unless you got to it the moment it was put out but the made t
Stayed 7 nights in Dec 2025

8/10 Good

Bhupinder

Traveled with family and small children, Traveled with group
Liked: Cleanliness, property conditions & facilities
Room was nice, a la carte was good. Buffet options could be better. Include more gluten free options and consider dietary restrictions for guests staying at the resort.
Stayed 5 nights in Dec 2025

6/10 Okay

CHRISTINE M

Lost some personal brand clothing and some crocs. Discovered the loss
Stayed 9 nights in Dec 2025

6/10 Okay

Dong Min

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Sensira Resort & Spa Riviera Maya for 7 nights / 8 days with our family during the Christmas season. The price was around USD $1,500 per person, which felt reasonable for the time of year. Overall, the resort offers decent value for the price. The food quality was acceptable—nothing exceptional, but generally fine for an all-inclusive resort. Most staff members were friendly and did their best, and service in general was not bad. One recurring inconvenience was at the pool area, where towels were often unavailable. On multiple occasions, we had to wait 30 minutes to an hour just to get pool towels, which was frustrating, especially with children. The main disappointment, however, was how a hygiene issue was handled. We encountered a large cockroach-like insect (about 4 cm) in an indoor hallway. When reported, it was simply swept away and we were told not to worry. No immediate sanitation or pest control action was taken, and follow-up communication from the resort felt very minimal. We understand this is a tropical destination, but for a family-oriented resort, we expected clearer procedures and better guest reassurance when such issues are reported. In summary, Sensira is not a bad resort overall, and it may suit travelers who are not very sensitive to operational issues. However, improvements are needed in overall food quality, pool towel management and, more importantly, in how hygiene-related incidents are handled and communicated to guests.
Stayed 7 nights in Dec 2025

10/10 Excellent

Luis

Stayed 7 nights in Dec 2025

6/10 Okay

jeffrey william, Orlando

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
I have stayed a number of resorts in the Riviera Maya area, this resort was definitely lacking on customer service compared to every single other one I have been to. The staff at the front desk and the dining areas are just not very friendly or helpful. For example, when we checked in, the guy who checked us in literally did not tell us a single piece of information about the hotel...dinning information, where to find things, etc. Not a big deal, but definitely strange. There are 3 al a cart restaurants and the buffet, the buffet could definitely use some improvements for dinner, and getting a seat at the 3 other restaurants can quite difficult/impossible. Most of the waiters we had during our stay were not very friendly, and would not really come around much at all, until after you were done, and then they would wait around for a tip. The most frustrating part of our stay here was the pool situation, every single lounger or chair was taken with people's towels by 7am every single morning. The hotel did nothing about people doing this, so people would just leave their things at the chairs all day long and there would never be anywhere to sit by the pool. The beach would usually have seating available, but the beach here is not swimmable, since the water was completely brown and full of debris...and according the the people who worked here, this is more common than not for their location, which is unfortunate.
Stayed 5 nights in Dec 2025

4/10 Poor

Louise

Disliked: Cleanliness, staff & service
We would never stay at this hotel again. Check-in took forever, lots of waiting, and relatively unfriendly staff. Food: mediocre at best and in order to get any food you had to wait in line 30 minutes to an hour and even when it was your turn there was a high chance that they were out of what you wanted to order. Their system for dining was terrible. There is a cafeteria style restaurant that had the same thing every day and most of the food had been sitting there forever and was flavorless and boring. The other dining options were a Mexican restaurant, Italian res
Stayed 7 nights in Dec 2025

6/10 Okay

Jessica, Greenville

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
need more restaurants options and more activities as week as pool chairs and towels .
Stayed 5 nights in Dec 2025