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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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4 outdoor pools, free cabanas, sun loungers
Ruby Suite | View from room
4 outdoor pools, free cabanas, sun loungers
Breakfast, lunch, dinner served; international cuisine
Amber Room | Premium bedding, pillowtop beds, free minibar, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Hot tub
  • Parking included

Explore the area

View in a map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min drive‬
  • Place, Puerto Morelos Town Square
    ‪17 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room Standard with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 462 sq ft
  • Sleeps 4

View all photos for Family Room -5 guests- Superior with Side Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Room -5 guests- Superior with Side Sea View

  • Partial sea view
  • 538 sq ft
  • Sleeps 5

View all photos for Room Superior with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Room Superior with Sea View

  • Sea view
  • 581 sq ft
  • Sleeps 2

View all photos for Room Premium with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Room Premium with Sea View

  • Sea view
  • 602 sq ft
  • Sleeps 2

View all photos for Agatha King

Agatha King | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha King

8.8 out of 10
Excellent
(133 reviews)
  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Amber Room

View from room

Amber Room

9.2 out of 10
Wonderful
(41 reviews)
  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha Queen

8.4 out of 10
Very good
(178 reviews)
  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sapphire Room

Sapphire Room | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire Room

7.8 out of 10
Good
(63 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • Partial ocean view
  • 807 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Ruby Suite

Ruby Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Ruby Suite

9.8 out of 10
Exceptional
(22 reviews)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

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Dreams Puerto Morelos Resort & Spa - All Inclusive

Puerto Morelos
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
7.6 out of 10, Good, 1,338 reviews
$310 nightly
The price is $379
Apr 12 - Apr 13
Total with taxes and fees
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About the neighborhood

Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive places you next to Petempich Bay and Arrecife de Puerto Morelos National Park. This 359-room, 4.5-star hotel has 4 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.3 miles
  • Puerto Morelos Beach - 14 min drive - 6.8 miles
  • Moon Palace Golf Club - 16 min drive - 10.1 miles
  • Ojo de Agua Beach - 17 min drive - 8.3 miles
  • Puerto Morelos Town Square - 17 min drive - 8.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Le Chique - ‬7 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Frank & Lola's Italian Trattoria - ‬6 min drive
  • Lobby Bar
  • ‪Mojito Bar - ‬7 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive features a private beach, a full-service spa, and 4 outdoor pools. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive hotel include a free water park, a nightclub, and a children's pool.
43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free minibar items, balconies, and iPod docks. Change of towels is available on request.
A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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Dreams Puerto Morelos Resort & Spa - All Inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
7.6 out of 10, Good, 1,338 reviews
$310 nightly
The price is $379
Apr 12 - Apr 13
Total with taxes and fees
Dreams Puerto Morelos Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Hot tub
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6,771 square feet of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.95 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

Is a free cancellation option available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Sensira Resort & Spa Riviera Maya – All Inclusive offers free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Sensira Resort & Spa Riviera Maya – All Inclusive?

As of Mar 14, 2026, prices found for a 1-night stay for 2 adults at Sensira Resort & Spa Riviera Maya – All Inclusive on Apr 12, 2026 start from $398, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Sensira Resort & Spa Riviera Maya – All Inclusive?

This hotel is located in Puerto Morelos and just steps from Petempich Bay and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Puerto Morelos Beach are both also nearby.

Will I be able to park at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Inspiration Spa is the hotel's spa and services include hot stone massages, deep-tissue massages, couples treatments, and aromatherapy.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a casino at the property?

No, Sensira Resort & Spa Riviera Maya – All Inclusive doesn't have a casino.

Will I find an indoor pool at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

What amenities will couples enjoy at Sensira Resort & Spa Riviera Maya – All Inclusive?

There are plenty of amenities for couples at this hotel, including a private beach, 4 outdoor pools, and a poolside bar.

Are there hot tubs at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yes, guests can enjoy a spa tub at this hotel.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a restaurant with a breakfast menu?

Yes, Sensira Resort & Spa Riviera Maya – All Inclusive serves breakfast for a surcharge at La Pergola.

Will Sensira Resort & Spa Riviera Maya – All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sensira Resort & Spa Riviera Maya – All Inclusive.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Sensira Resort & Spa Riviera Maya – All Inclusive?

The closest major airport to Sensira Resort & Spa Riviera Maya – All Inclusive is Cancun Intl. Airport (CUN), which is 14 mi away (22 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 27.9 mi away.

Are there rooms with balconies at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yes, every guestroom at Sensira Resort & Spa Riviera Maya – All Inclusive comes with a balcony with some featuring ocean views.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Sensira Resort & Spa Riviera Maya – All Inclusive.

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1108 out of 2183 reviews
Rating 8 - Good. 519 out of 2183 reviews
Rating 6 - Okay. 262 out of 2183 reviews
Rating 4 - Poor. 141 out of 2183 reviews
Rating 2 - Terrible. 153 out of 2183 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Elizabeth Dicaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amber adult section was definitely the way to go. You get cabanas, a butler, a lounge that has great drinks and is quiet! Was family friendly for sure-even more so than we were expecting. Staff was amazing!!!
Stayed 6 nights in Feb 2026

6/10 Okay

Hannah Seulki

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Balcony door lock was broken. Can’t fix it. Night stand light bulb was gone. Furniture door was broken. Reading stand light bulb was gone. Front desk never pick up the phone. Pool towels are alway limited.
Stayed 5 nights in Dec 2025

10/10 Excellent

Yang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional concierge service for staying in Ruby suite
Stayed 4 nights in Dec 2025

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall stay was good! Lots of activities that the kids loved. Staff was friendly although seemed to be a bit short staffed, we often had to wait for staff to sign out games or activities for the kids to use. The A La carte restaurants were decent but we were disappointed in the breakfast and lunch options. These were limited and the buffet options never changed. The rooms were very nice and the bunk beds were a hit with the kids!
Stayed 7 nights in Dec 2025

4/10 Poor

Sherry

Traveled with group
Liked: Cleanliness, staff & service
When I finally got to move to a quieter room, then I was able to enjoy my stay. The restaurants weren't that great! Very noisy with lots of kids, food not so good.
Stayed 5 nights in Nov 2025

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice, but it was too cold.. all staff was amazing.
Stayed 5 nights in Dec 2025

10/10 Excellent

ARTEM

Stayed 11 nights in Dec 2025

10/10 Excellent

Stefanie, Waterloo

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Young kid friendly! Best beds & pillows! Easy to get around smaller resort! Different pools! Great Food!
Stayed 7 nights in Dec 2025

10/10 Excellent

Alicia

Stayed 5 nights in Dec 2025

2/10 Terrible

Elena

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t book! This will ruin your vacation. The beach is unacceptable. They have a net out in the sea that is supposed to keep away sargassum, but the net needs to be cleaned. Apparently, it’s never been cleaned so the water between the net and the beach is all boiling seaweed and trash. The amount of seaweed is unbelievable, you can’t even go in the water cause it could be dangerous. And I’m sure that if the water was tested it would not be allowed to swim in. Because of that the beach is all covered in seaweed. They will tell you that it’s nature, but believe me it’s not. We were there in low to no sargassum season and the hotel 5 minutes from there had no seaweed. This particular hotel and the one next door have that issue because of the net in the sea and lack of cleaning. In order to maintain that beach it needs to be cleaned throughout the day. There were rotten coconuts and plastic cups all over the beach. Another issue was the pool, it was ice cold. Not acceptable for leisure pool in a 5 star hotel especially since the beach is not usable. There were several safety issues:the door in kids club is old and all broken that you can hardly open it (in case of emergency not possible to open), the freshness of the food in the buffet was questionable (it looked bad), hotel lacks maintenance . I asked other hotel guests(stayed there 7+ days) about these issues and they all confirmed that these issues are ongoing and there was no day it would be different
The water is boiling seaweed and trash. You can even see that the water behind the net is cleaner
The water is brown and unsafe to go in
Stayed 5 nights in Nov 2025

8/10 Good

Arah Mae Mangubat

Stayed 4 nights in Nov 2025

10/10 Excellent

Queena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the spa! We got couple massages and the staff was great. Before booking please know this is a kid friendly resort, if you are looking for quietness please note they make it really enjoyable for the kids so there will be kids. They do have an adult area.
Stayed 4 nights in Dec 2025

6/10 Okay

Dmitriy A

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived after the first day I would have probably left a 5 star review. Hotel and room were clean so I have to give credit there. Where they come up short is the buffet has no variety. We were there for 7 days and it never changed. The only 2 good spots for food were the italian and the steakhouse. Mexican restaurant was average. Minibar fridge got restocked 1 time all week even though i requested it 3-4 times. Pool service was below average. They didnt have enough people working. The guys that were there worked hard. Not enough pools for how many rooms the hotel has. It was between 40-50% capacity and all the lounges were taken by 10am. I had a manager come out and tell me i cant have the umbrella open because it was too windy and that if i had it open it would become my liability if it fell over. That would have been reasonable except for there was maybe 5mph breeze. Also no more than 15 minute later most umbrellas were opened by employees. The wind was same all day, just a power trip by manager. Overall its a decent hotel but they dont treat you very well. I tipped decently so that shouldnt have been an issue.
Stayed 7 nights in Nov 2025

10/10 Excellent

Xiaoyi

Stayed 3 nights in Nov 2025

8/10 Good

Viviana

Traveled with family and small children
Liked: Cleanliness
Room not spotless. But decent clean. It clearly needs a bit of maintenance you can see the walls chipped and the bed sheets look a bit old and overused.
I really had high expectations of this relatively new hotel. But it looks older, amenities looked not well maintained. The kids club has a humidity smell and its dark and again.. it needs taken care off and to be cleaned.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sharon

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was amazing (Ruby Suite) - roomy, incredible views, clean, and comfy. The whole resort was clean, inviting, and lovely. Spa was excellent (though sauna wasn't working while we were there) - enjoyed an amazing massage, hot tubs, pool, steam room, tea, snacks. Was able to get a beach cabana daily (have to get out there early to claim yours) and thoroughly enjoyed the adults only pool and hot tub directly adjacent to the beach. Staff were very attentive. Sargassum was an issue, so didn't spend much time in the ocean, but that's no fault of the resort. The only thing I'd say was marginal was the food, but it was still good. We ate at the buffet most meals and there was considerable variety and always fresh options.
Stayed 11 nights in Nov 2025

10/10 Excellent

Kiran Jyot

Amazing room was lovely satisfied extremely 5 star
Stayed 3 nights in Dec 2025

6/10 Okay

William

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food left a lot to be desired. It was often cold by the time you sat down. Lots of vegetables, not a lot of prepared dishes. Other resorts I've been to just had better food overall. Breakfast was decent. Every cappuccino I had, like 2 every day, were different, some great, some terrible, they ran out of milk and made it with soy milk once. The steakhouse was delicious. The other 2 restaurants were ok, just strange ingredients, like pomegranate on a Chile relleno, not bad but very different. Beach grill was ok, but crowded sometimes. The hotel itself is very nice. Very big and grand, others I have stayed at were more fun to walk around with narrow pathways, trees etc., just depends on what you prefer. The beach is covered in seaweed. They did try to clean it, but it was apparent the company that did it didn't work on the weekend, and it got real bad for a couple days. Other places i have stayed, even though they may have had rockier beaches with less sand, had clear water that is much more fun to play in, finding crabs, fish, eels, etc. No snorkeling here. Just dark seaweed water. Definitely had a great time, the staff was very nice, and it was a pretty good deal for what we got. Just don't expect the best food or the cleanest beach. The bar upstairs was cool and we got to watch the chiefs game, with pretty good nachos and wings. Kids loved the zipline and bounce area. They never opened the climbing wall when we were there, which was a bummer.
Stayed 7 nights in Nov 2025

8/10 Good

Irina

Stayed 8 nights in Nov 2025

8/10 Good

wout

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, good food, adult pool and adult-only bar for quieter places for seniors. Somewhat isolated.
Stayed 7 nights in Nov 2025

8/10 Good

Kurtis

Stayed 6 nights in Nov 2025

6/10 Okay

Carmen

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
This is our third time coming in four years and will absolutely be our last. The service used to be wonderful and now it is gone. The front desk staff can’t be bothered, the bartenders and servers are barely social, the concierge does bare minimum. The food has become extremely repetitive and bland. And overall it was a very poor time compared to what it used to be.
Stayed 3 nights in Nov 2025

4/10 Poor

Margaret Jaime

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
This hotel is entirely set up for young children, under 10. The inside activities height restrictions keep any older children from being to participate. Also my room we booked stated 3 people but then at check in it is one king bed- not suitable when you have bigger older kids. The only bars that were open were the lobby bar and pool bar. However the pool bar wasn’t serving from swim up bar, so I my way to get a drink was Getting out of pool and a long “lunch line style” line was always formed. The drinks are also not made great. Everything we tried including fun kids drinks were terrible. Almost like they were watered down or way too much ice. The beach has a wall so you don’t get waves or fresh ocean water- water was dark brown. You can’t walk far along the beach. At dinner buffet there is no wait staff an no where to get drinks- again we had to walk out to lobby bar to order any drinks. We couldn’t even get water with our dinner. This resort is only set up for young children, no accommodations for adults or older children.
Stayed 6 nights in Nov 2025

8/10 Good

Jessica

Traveled with partner
Liked: Property conditions & facilities
Our room was amazing and all the staff were very helpful. The water was dirty on the ocean the whole time we were there but that’s not something they can control. Buffet was great for breakfast but not as good for lunch and dinner but we loved the restaurants.
Stayed 5 nights in Nov 2025

6/10 Okay

Ada

Traveled with family
Liked: Cleanliness
The resort didn't impress us. After a four-and-a-half-star hotel, I expected more. The buffet food lacked seasoning, making everything taste the same. The ocean water was very dirty, and the pools were already cold at this time of year. There was a very unpleasant odor in the kids' club. We made a reservation at the steakhouse a few days in advance for 11 people, but they tried to seat us separately, so we had to show them how to set up the tables so we could eat together. The rooms are nice and cleaned well every day. Overall, I'd give it three stars at most.
Stayed 5 nights in Nov 2025

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