Sensira Resort & Spa Riviera Maya – All Inclusive

Choose dates to view prices

4 outdoor pools, free cabanas, sun loungers

Amber Room | Premium bedding, pillowtop beds, free minibar, in-room safe

Overview
Rooms
Location
Policies

Very good

Popular amenities

On private beach
Hot tub
Spa
Parking included

Explore the area

KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580

Place, Arrecife de Puerto Morelos National Park
‪5 min walk‬
Place, Puerto Morelos Beach
‪15 min drive‬
Place, Puerto Morelos Town Square
‪20 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪25 min drive‬

Room options

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Room Standard with Sea View

Wonderful

Sea view
462 sq ft
Sleeps 4
Free WiFi

Family Room -5 guests- Superior with Side Sea View

Partial sea view
538 sq ft
Sleeps 5
Free WiFi

Room Superior with Sea View

Sea view
581 sq ft
Sleeps 2
Free WiFi

Agatha King

Excellent

Ocean view
463 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Amber Room

Wonderful

Ocean view
463 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Agatha Queen

Very good

Ocean view
463 sq ft
1 bedroom
Sleeps 4
2 Queen Beds
Free WiFi

Sapphire Room

Good

Ocean view
538 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed
Free WiFi

Sapphire, 2 Bedrooms

Wonderful

Partial ocean view
807 sq ft
2 bedrooms
Sleeps 7
1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed
Free WiFi

Ruby Suite

Exceptional

Ocean view
624 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Amber 2 Queen beds

Exceptional

Ocean view
1 bedroom
Sleeps 4
2 Queen Beds
Free WiFi

About the neighborhood

Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive places you next to Petempich Bay and Arrecife de Puerto Morelos National Park. This 359-room, 4.5-star hotel has 4 outdoor pools along with a private beach and a full-service spa.

What's nearby

Arrecife de Puerto Morelos National Park - 5 min walk - 0.3 miles
Puerto Morelos Beach - 15 min drive - 6.8 miles
Moon Palace Golf Club - 16 min drive - 10.1 miles
Ojo de Agua Beach - 19 min drive - 8.9 miles
Puerto Morelos Town Square - 20 min drive - 9.2 miles

Getting around

Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

‪Le Chique - ‬7 min drive
‪Siena Restaurant - ‬7 min drive
‪Preferred Club Bar - ‬7 min drive
Lobby Bar
‪Restaurante Zócalo - ‬7 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive features a private beach, a full-service spa, and 4 outdoor pools. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this all-inclusive hotel include a free water park, a nightclub, and a children's pool.

43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free minibar items, balconies, and iPod docks. Change of towels is available on request.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Similar properties

Couples treatment rooms, sauna, hot tub, steam room, body treatments

Pool
Hot tub
All inclusive
Spa

$290 nightly

Jun 22 - Jun 23

Total with taxes and fees

Pool
Hot tub
Breakfast included
All inclusive

$247 nightly

May 31 - Jun 1

Total with taxes and fees

3 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)

Pool
Breakfast included
All inclusive
Spa

$254 nightly

May 30 - May 31

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free secured self parking on site
Wheelchair-accessible parking available

Food and drink

A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Galerie Des Sens
La Finca de Ana
La Pergola
La Tentazione
Rodeo Grill

Things to do

24-hour gym
4 outdoor pools
Air hockey
Arcade/game room
Billiards/pool table
Children's pool
Concerts/live shows
Foosball table
Free children's club
Free water park
Full-service spa
Games
Hot tub
Mini golf
Nightclub
Outdoor tennis court
Playground
Rock climbing
Shopping
Table tennis
TV in common areas
Waterslide
Yoga classes
Ziplining

Family friendly

4 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
Grocery/convenience store
Laundry facilities
Mini golf
Playground
Snack bar/deli
Trampoline
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business center
3 meeting rooms
Computer station
Conference center (6,771 square feet of space)

Outdoors

Free pool cabanas
On a private beach
Pool loungers

Full-service spa

9 treatment rooms
Aromatherapy
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Ballroom
Banquet hall
Built in 2020
Fireplace in lobby
Reception hall
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

43-inch flat-screen TV with cable channels
iPod dock

Food and drink

Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Electrical adapters
Free local calls
Iron/ironing board
Laptop-compatible safe
Mobile key entry
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 4.07 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher and a smoke detector.
Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No rollaway or extra beds are available.

Property is also known as

Sensira Resort Spa

Sensira Resort Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive Hotel

Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

Is a free cancellation option available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Sensira Resort & Spa Riviera Maya – All Inclusive offers free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Sensira Resort & Spa Riviera Maya – All Inclusive?

As of May 29, 2026, prices found for a 1-night stay for 2 adults at Sensira Resort & Spa Riviera Maya – All Inclusive on May 31, 2026 start from $314, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Sensira Resort & Spa Riviera Maya – All Inclusive?

This hotel is located in Puerto Morelos and just steps from Petempich Bay and Arrecife de Puerto Morelos National Park. Puerto Morelos Beach and Moon Palace Golf Club are both also nearby.

Will I be able to park at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yes, secured self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Inspiration Spa is the hotel's spa and services include hot stone massages, deep-tissue massages, couples treatments, and aromatherapy.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, a private beach, and a restaurant at this hotel.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a casino at the property?

No, Sensira Resort & Spa Riviera Maya – All Inclusive doesn't have a casino.

Will I find an indoor pool at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

What do couples enjoy most about Sensira Resort & Spa Riviera Maya – All Inclusive?

There are many amenities for couples at this hotel, including a private beach and a restaurant plus some guestrooms feature a private indoor hot tub.

Are there hot tubs at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, but guests can enjoy a sauna at this hotel.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a restaurant with a breakfast menu?

Yes, Sensira Resort & Spa Riviera Maya – All Inclusive serves breakfast for a surcharge at La Pergola.

Will Sensira Resort & Spa Riviera Maya – All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sensira Resort & Spa Riviera Maya – All Inclusive.

Are there connecting rooms at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Sensira Resort & Spa Riviera Maya – All Inclusive?

The closest major airport to Sensira Resort & Spa Riviera Maya – All Inclusive is Cancun Intl. Airport (CUN), which is 14 mi away (22 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 27.9 mi away.

Can I book a room with a balcony at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yes, every guestroom at Sensira Resort & Spa Riviera Maya – All Inclusive comes with a balcony and some offer ocean views.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Sensira Resort & Spa Riviera Maya – All Inclusive.

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

8.2

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

2/10 Terrible

Jeanne Salada

Apr 22, 2026

Disliked: Staff & service

Stayed 9 nights in Apr 2026

8/10 Good

Elizabeth Dicaire

Mar 12, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amber adult section was definitely the way to go. You get cabanas, a butler, a lounge that has great drinks and is quiet! Was family friendly for sure-even more so than we were expecting. Staff was amazing!!!

Stayed 6 nights in Feb 2026

10/10 Excellent

Stephen

Feb 28, 2026

Liked: Cleanliness, property conditions & facilities

I guess this might sound too good to be true, but my family and I had a wonderful time. We wouldn’t change a thing. My eight year old grandson said he would like the gift shop to be in the all inclusive! Ha ha. Other than that, he also would make no changes! Keep up the good work! 🙏☮️😎

Stayed 5 nights in Feb 2026

6/10 Okay

Norman Sydney

Traveled with family and small children

Feb 27, 2026

This is definitely a family resort. Would not recommend for people wanting a quiet relaxing getaway. Food was very inconsistent. Breakfast 8/10, lunch 7/10 dinner 5/10. Ala carte restaurants were a pain to get into. Italian was good but very inconsistent food quality. Steak house was good but really hard to get a reservation. Mexican restaurant was not good at all. They seemed understaffed everywhere and not prepared with people or food at anytime. Bar service was frustrating. Always major line ups. Once again not staffed. Swim up bar was never open. Rooms were fine but inconsistent cleaning. Mini bar was only stocked 2 times in the seven days. Always had to go to the desk for water. Would not be on our list to go back.

Stayed 7 nights in Feb 2026

4/10 Poor

Gunnar Wenzel

Feb 27, 2026

Liked: Cleanliness, property conditions & facilities

The property itself is truly five stars, but unfortunately some services fell short. The overall structure is very good, the location is nice, the space is beautiful, the rooms are well maintained, and suite housekeeping service was good. However, regarding the overall services at the resort, we found the food options to be limited, especially at the main buffet, which is the only option for breakfast and lunch. There were few choices, and the food was consistently cold. By far the biggest issue during our stay was the waiting times. We had to line up for almost everything at the resort. There were 40 minutes waiting time for both check in and check out, lines every day for breakfast, lunch, and dinner throughout the entire week, and if you went to get beach towels after 9 am you had to wait 30 to 40 minutes as well. We constantly felt stressed instead of relaxed. In addition to the long waits, we often saw several tables available, but cleaning service was slow because the same staff responsible for cleaning tables were also serving guests, which created confusion and delays. On multiple occasions, we also witnessed staff being rude to guests. It was clear that everyone was stressed due to the overall disorganization and long waits, but instead of improving the situation, it often made the experience even more frustrating.

Stayed 6 nights in Feb 2026

2/10 Terrible

Mark

Traveled with family and small children

Feb 26, 2026

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

I rarely write reviews, but this stay left me feeling completely disappointed. The hotel itself is beautiful — the property is well-designed, clean, and has all the potential to offer a great experience. Unfortunately, the management completely undermines what could have been a wonderful stay. From the moment we arrived, it felt like the hotel was constantly running out of basic essentials. Towels? Frequently unavailable. Coffee? Often empty. The better food options at the buffet? Gone early and never replenished. Even simple things like coffee cup lids were consistently missing. For a hotel of this caliber, this is unacceptable. The pool situation was equally frustrating. If you didn’t wake up early and claim a chair by placing a towel on it before breakfast, there was absolutely nowhere to sit. It created unnecessary stress and competition among guests instead of a relaxing atmosphere. The food was another major letdown. While there appeared to be variety, most of it was bland and uninspired. Again, this feels like a management issue — cutting corners in ways that are very noticeable to guests. I do want to acknowledge the staff. Every employee we interacted with was kind, polite, and doing their best. However, they are clearly overworked and stretched too thin. The problem is not the frontline staff — it’s the management and overall organization. It’s incredibly frustrating because this hotel could be amazing. The facilities are there. The staff care. But poor management,

Stayed 5 nights in Feb 2026

8/10 Good

Camelia

Traveled with family and small children

Feb 26, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Amenities

Stayed 5 nights in Feb 2026

4/10 Poor

Elizabeth

Traveled with family and small children

Feb 26, 2026

Liked: Amenities

Disliked: Property conditions & facilities

staff was wonderful but entire resort was understaffed. 3 year old son suffered serious injury in trampoline park and no additional padding was ever added. resort medic was not trained. sheets, duvet covers and face cloths were not provided.

Stayed 7 nights in Feb 2026

8/10 Good

JOHANNA, Foothills

Feb 26, 2026

Stayed 5 nights in Feb 2026

2/10 Terrible

Mary

Traveled with family and small children

Feb 26, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Our stay was very disappointing. The check-in process was slow and frustrating, and we were not guided to our room upon arrival. Throughout the stay, we faced consistently long lines for food, drinks, and basic services, which significantly reduced the quality of our experience. During our time at the hotel, both my spouse and I became ill and did not feel adequately supported by the staff. This further impacted our ability to enjoy the trip. Overall, the service and experience were well below our expectations Sincerely, Maryam Rajab Bolukat

Stayed 6 nights in Feb 2026

2/10 Terrible

JULIANA

Traveled with family

Feb 26, 2026

Disliked: Amenities, property conditions & facilities

Bad service, terrible food, poor management

Stayed 4 nights in Feb 2026

4/10 Poor

Justin

Feb 25, 2026

Stayed 7 nights in Feb 2026

6/10 Okay

Jerome

Traveled with partner

Feb 25, 2026

The rooms needed some maintenance, but were nice. Location was understaffed, but Alex the butler for the Amber room went above and beyond to compensate my wife and I. I was not a fan of the reserved seating for dinner was a hit or miss.

Stayed 5 nights in Feb 2026

4/10 Poor

Mallory

Traveled with group

Feb 24, 2026

It’s a beautiful resort aesthetically. Beautiful beach. Staff friendly.. but it is strongly lacking in areas in which I wouldn’t have booked here had I known previous to going. A) there is little to no entertainment for adults. There’s no pool games (even though they advertised daily that there would be).. wed show up to pool Zumba class to find out there wasn’t any. No rentals like paddle boarding, and to get a tennis racket to play tennis I had to chase someone down only to find out that there was no one to help me. B) No drinks available until 10am, and beach bar closes at like 5-6 pm daily. So you have to go all the way into the lobby if you decide to have a few more cocktails after 6pm C) not enough cabanas/not strict on people waking up at 4am and reserving them for the entire day to show up at noon.. D) there is NO SWIM UP BAR. Even though it shows pictures of one.. it is not functioning and hasn’t functioned in months/possibly years according to a staff member there. There is 1 beach bar for all 4 pools. E) the “adults only” doesn’t even have their own bar, and doesn’t have any music so it’s very mundane and boring. All in all. If you have kids, sure this could be a good resort. Lots of kid amenities. But I wouldn’t recommend this place to anyone other than a family.

Stayed 7 nights in Feb 2026

4/10 Poor

michael

Traveled with partner

Feb 24, 2026

Disliked: Cleanliness, property conditions & facilities

The resort was dirty - our room on arrival was dirty - still had items from the previous guest. We had to ask daily for something - to have our room cleaned, our mini bar filled, water in the room, towels in the room, robes and slippers etc. The food was ok - except for the Italian restaurant and steak restaurant. The beach is amazing. If you like to stand in lines for everything then this is the resort for you - we spent at least 20-25% of our time in lines - mostly to get food. Oh and having to get up at 430am just to reserve your beach chair or they are all hone. This resort has potential to be amazing but far from it currently. We goto the area every year and we will never go back to this resort.

Stayed 9 nights in Feb 2026

2/10 Terrible

Rut Blazquez

Traveled with family and small children

Feb 24, 2026

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

My recent stay at this hotel in Cancun was very disappointing overall. The only positive aspect of the experience was that most of the employees were polite and friendly. Unfortunately, the food situation was extremely poor. The buffet grill mainly offered only chicken and tilapia, and the rest of the food was often cold. Many serving trays and plates were usually empty and not refilled. During lunch, I was never able to get fries for my toddlers because they were always gone, and in the mornings there was no yogurt available. The same issue applied to the juices — once they ran out, they were simply not replenished. The snack bar and drink service were also very frustrating. There are separate lines for snacks and drinks, both understaffed, and you can easily spend around 20 minutes waiting in each line. On top of that, there is a limit of three drinks per person. This makes no sense for families traveling with children — if you want drinks for everyone, another adult has to stand in line as well. The daycare service was unreliable. I tried to drop off my daughter and was told they would open at 1 PM that day, even though the posted schedule says 11 AM. When I asked about the discrepancy, I was told the hours “depend on the hotel.” This makes it impossible to plan activities like a massage, since childcare may or may not be available. Additionally, one of the caregivers, Mari, spent most of her time on her phone and did not appear engaged with the children.

Stayed 5 nights in Feb 2026

2/10 Terrible

Deziah

Feb 23, 2026

They downgraded my room without letting me know I had to tell them it wasn’t my room for them to tell me they had an occupancy issue and would move me to my correct room the next day and only offered hotel credit mind you I paid for all inclusive Amber room with a private hot tub they put me in an Agatha room the door would not shut and the sheets and comforters were very wet on the bed I tried to call for the front desk, operator, room service and housekeeping none of them answered at all and the tv in my room did not work the door is basically there for nothing because I can hear everything in the hallway even the wind blowing it’s ridiculous and the AC is practically broken it sounds terrible and the sheets at this hotel just feel damp in the bed like I hate it and wont ever in my life stay here again at night the power just completely cut off and it’s off and on continuously the tacos at the beach bar are soggy and nasty and the fries are salty as hell the food options are very little and the guy cooking had no gloves or anything so unsanitary they only seem to have pork beef and fish for lunch I wouldn’t book this hotel if you want a good all inclusive experience I called housekeeping for towels and I received nothing at all and breakfast wasn’t bad they had better options but I started feeling sick and lightheaded afterwards I asked for housekeeping for my laundry at the front desk and they told me to go to my room and they would get to me they never did

Stayed 3 nights in Feb 2026

4/10 Poor

Victor Maya

Traveled with family

Feb 23, 2026

El personal dio mucho que desear, para nada fue la estancia que teníamos en mente.

Stayed 3 nights in Feb 2026

6/10 Okay

Arnaud Michel Louis

Traveled with family and small children

Feb 22, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Very nice hotel and nice room. The pools and beach are great! Food was however very disappointing, the staff was friendly but always very busy and it felt like they were under a lot of time pressure... Two very irritating things: you had to wake up at 6am to secure a long chair at the pool or the beach, and the best restaurant included in the package was always overbooked so we could not even try although we were there for 4 days... One positive point: bars are very quick to serve you.

Stayed 4 nights in Feb 2026

4/10 Poor

Linsey

Traveled with family and small children

Feb 22, 2026

Liked: Cleanliness

Ran out of food and drinks, wait in line for everything, rules that dont allow the kids to do the things advertised

Stayed 7 nights in Feb 2026

2/10 Terrible

Corinne

Traveled with family

Feb 21, 2026

Disliked: Cleanliness, amenities

The food and drink service everywhere was terrible. Not enough staff for amount of people. Line ups at every restaurant and bar. There was never a bartender at the swim up bar and long lines for pool bar and pool snack bar. Unless you go down to get a cabana by 5am you will never get one and not enough lounge chairs for amount of people at the hotel. Only 1 restaurant takes reservations and there is a line starting at 8am to make the reservation. Staff were not friendly and were annoyed if you asked for anything at all. We stayed in the Amber room which was beautiful. Overall the whole experience was such a disappointment. I would never stay here again

Stayed 6 nights in Feb 2026

8/10 Good

Kyle Edward

Traveled with family

Feb 21, 2026

Liked: Cleanliness, property conditions & facilities

Sensira Resort was a fine choice for my wife and two younger kids. The pools were good, and the beach front was also good; although a little on the small side. Our room had the two queen beds and were clean. The drain backed up and caused a flood but the staff fixed the problem really fast. The food was good too and had zero complaints with the quality. Sometimes the selection of the food at the buffet was lacking, that’s just me being knit picky though. Overall we had a great stay.

Stayed 7 nights in Feb 2026

10/10 Excellent

Danyel

Feb 20, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Estephaine my concierge was very professional and got done what I needed. I would hope im future they consider room upgrades for returning guests without the trouble.. Everything else was lovely

Stayed 1 night in Feb 2026

8/10 Good

Timothy

Traveled with family and small children

Feb 19, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Highly recommended for people with kids. Staff were AMAZING specially Hever, Francesco, Bartolo in the buffet they were not only amazing to me but took the time to be over and beyond for our 1 year old son. Also, Javier at the Italian restaurant went above and beyond for us and our son. Finally, Belmar at concierge who went far and above to make our trip special. I recommend you check in with him upon arrival especially with kids, he will set you week up. The staff seemed understaffed for some of our trip, but the quality of people working there did not make you feel disappointed. Hotel rooms are above average in size and comfort, the property and hotel itself had super high end feel, while being geared towards families. Some line ups for food, but the quality of the food was great.

Stayed 5 nights in Feb 2026

10/10 Excellent

Milos

Feb 19, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Incredibly well organized resort. The staff were always attentive, everything was clean and readily available. We even needed medical attention on our last full day and the doctor was on premises!

Sunset from the corridor in front of our room

Stayed 7 nights in Feb 2026

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Room Superior with Sea View

View all photos for Agatha King

Agatha King

View all photos for Amber Room

Amber Room

View all photos for Agatha Queen

Agatha Queen

View all photos for Sapphire Room

Sapphire Room

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

View all photos for Ruby Suite

Ruby Suite

View all photos for Amber 2 Queen beds

Amber 2 Queen beds

About the neighborhood

Puerto Morelos

What's nearby

Getting around

Restaurants

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Awards and affiliations

Similar properties

Dreams Natura Resort & Spa - All Inclusive

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

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Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

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Policies

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Check-out

Special check-in instructions

Access methods

Pets

Property payment types

Important information

Fees

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Frequently asked questions

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

Very Good

8.6/10

8.8/10

8.2/10

8.2/10

Reviews

2/10 Terrible

Jeanne Salada