Hotel Riu Vallarta - All Inclusive

Property class: 3.5

Choose dates to view prices

Photo gallery for Hotel Riu Vallarta - All Inclusive

4 outdoor pools, pool umbrellas
5 bars/lounges, swim-up bar, poolside bar
Aerial view
5 bars/lounges, swim-up bar, poolside bar
On the beach, sun loungers, beach towels, beach massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Av. de los Cocoteros s/n, Lote LL-Cond-Maestro FI, Nuevo Nayarit, NAY, 63732
  • Place, Nuevo Vallarta Beach
    ‪3 min drive‬
  • Place, Flamingos Golf Club
    ‪8 min drive‬
  • Place, Playa Bucerías
    ‪15 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪27 min drive‬

Room options

Double Room (U)

8.8 out of 10
Excellent
(174 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

8.0 out of 10
Very good
(2 reviews)
  • 742 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room (M)

8.6 out of 10
Excellent
(15 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

8.8 out of 10
Excellent
(19 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (U)

8.6 out of 10
Excellent
(161 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room (L)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (E)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Partial Ocean View (B2C-US)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

7.4 out of 10
Good
(9 reviews)
  • 420 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

Family Room (L)

  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

Junior Suite, Ocean View (U)

9.0 out of 10
Wonderful
(163 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (M)

10.0 out of 10
Exceptional
(1 review)
  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room Standard with Partial Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 322 sq ft
  • Sleeps 4

Suite Junior with Garden View

  • 365 sq ft
  • Sleeps 4

Suite, Ocean View (C)

9.0 out of 10
Wonderful
(4 reviews)
  • 743 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (C)

7.8 out of 10
Good
(18 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

Double Room, Partial Ocean View (C)

8.8 out of 10
Excellent
(55 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (C)

9.2 out of 10
Wonderful
(50 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Partial Sea View (M)

8.0 out of 10
Very good
(9 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Room (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

Double Room, 2 Bedrooms (U)

7.4 out of 10
Good
(11 reviews)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Connecting Rooms (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Double Room, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Family Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room (Kids Free | C)

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Double Room, 2 Bedrooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Room (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite with Sea View

  • 742 sq ft
  • Sleeps 2

Double Room Standard

  • 322 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 365 sq ft
  • Sleeps 4

About the neighborhood

Nuevo Nayarit

Bay of Banderas is within a 5-minute walk of Hotel Riu Vallarta - All Inclusive while other popular sites like Nuevo Vallarta Beach are within a mile (2 km). This 678-room, 3.5-star property has 4 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Nuevo Vallarta Beach - 3 min drive - 1.0 mile
  • Flamingos Golf Club - 8 min drive - 2.7 miles
  • El Tigre Golf at Paradise Village - 13 min drive - 4.6 miles
  • Los Arroyos Verdes - 14 min drive - 4.6 miles
  • Playa Bucerías - 15 min drive - 3.8 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 26 min drive

Restaurants

  • ‪Riu Palace Piano Bar - ‬17 min walk
  • ‪Reflect Krystal Sky Bar - ‬17 min walk
  • ‪Don Rafael - ‬2 min walk
  • ‪O International Buffet - ‬19 min walk
  • ‪Kulinarium - ‬2 min walk

About this property

Hotel Riu Vallarta - All Inclusive

Guests of Hotel Riu Vallarta - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Balconies or patios, minibars, and coffee makers are other standard amenities. Housekeeping is available on request.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Rafael
  • Il Gusto
  • Kulinarium
  • La Boheme
  • Nirvana

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On the beach
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • Art Deco architecture
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Riu
Riu Vallarta All Inclusive All-inclusive property
Riu Vallarta
Riu Vallarta All Inclusive
Vallarta Riu
Riu Vallarta Hotel Nuevo Vallarta
Riu Vallarta Nuevo
Riu Vallarta All Inclusive
Hotel Riu Vallarta - All Inclusive Nuevo Vallarta
Hotel Riu Vallarta - All Inclusive All-inclusive property

Frequently asked questions

Can I book all-inclusive rates at Hotel Riu Vallarta - All Inclusive?

Hotel Riu Vallarta - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities.

Is a free cancellation option available at Hotel Riu Vallarta - All Inclusive?

Hotel Riu Vallarta - All Inclusive offers free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

What is there to do within easy reach of Hotel Riu Vallarta - All Inclusive?

Guests positively rate the property's location in Nuevo Nayarit, and it's a short 15-minute walk from Nuevo Vallarta Beach and also 4 minutes on foot from Bay of Banderas. You'll also find Nayar Vidanta Golf and Playa Bucerías within a short drive.

Is there a spa at Hotel Riu Vallarta - All Inclusive?

Renova Spa is the property's spa and services include hot stone massages, Swedish massages, aromatherapy, and couples treatments.

Does Hotel Riu Vallarta - All Inclusive include a casino?

No, Hotel Riu Vallarta - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Vallarta - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Does Hotel Riu Vallarta - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Vallarta - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Vallarta - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Hotel Riu Vallarta - All Inclusive.

Where is the closest airport to Hotel Riu Vallarta - All Inclusive?

The closest major airport to Hotel Riu Vallarta - All Inclusive is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 8.8 mi away (26 minutes by car).

Does Hotel Riu Vallarta - All Inclusive offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Riu Vallarta - All Inclusive.

Hotel Riu Vallarta - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1955 out of 3693 reviews
Rating 8 - Good. 924 out of 3693 reviews
Rating 6 - Okay. 487 out of 3693 reviews
Rating 4 - Poor. 174 out of 3693 reviews
Rating 2 - Terrible. 153 out of 3693 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Maureen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, lots of food and alcohol. They also have a lot of activities throughout the day.
Stayed 3 nights in Apr 2026

10/10 Excellent

Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel riu is one of my favorite hotels here!
Stayed 3 nights in Mar 2026

4/10 Poor

Robert Henry

Traveled with partner
First time ever doing this. Here goes. Came here when many people cancelled due to recent events in pv. Occupancy was less than half. Still we had a room directly above the stage roof with no view to ocean or pool area. Our balcony view was the roof of stage with 2 pair of men’s underwear and a cup on top. I asked 2 times for a room a few floors up. And reluctantly they said I could get a room 1 floor higher but on back side of hotel. 2 of the 3 restaurants closed every night. I understand that. All I wanted is a view of ocean. I’ve stayed 7 times at the riu resorts in pv and mazatlan. They had many vacant rooms but just didn’t care enough about the people who didn’t cancel to try and make their vacation better. Many people we talked to at pool had similar experiences. Time to look at a different place to stay.
Stayed 7 nights in Mar 2026

10/10 Excellent

Olesya

Stayed 6 nights in Jan 2026

6/10 Okay

Ana

Stayed 3 nights in Feb 2026

10/10 Excellent

Alexandria

Liked: Cleanliness, amenities, property conditions & facilities
Hotel riu is my go to hotel, family friendly, and it’s also very cute for just a couple
Stayed 7 nights in Dec 2025

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The beach is gorgeous!! Staff was helpful and friendly. Food was average, The only way to get an umbrella on the beach is to rent one…….we had never stayed at a resort that does this. Also, the swim up bar lounge chairs are never free. Towels must be placed at midnight !! Also, water in that pool really smells like urine 😵‍💫
Stayed 3 nights in Jan 2026

10/10 Excellent

Vikki

Stayed 7 nights in Dec 2025

10/10 Excellent

Pamelanie, Dyer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the property. They have delicious food variety. Adult drinks were endless and good.
Stayed 2 nights in Jan 2026

8/10 Good

Natalie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service & experience!! All staff were very friendly & everything was very clean! it was hard to find good food but once we figured out what was good, we stuck with the same choices. Steak at steakhouse isn’t worth the wait…it was silver & rubbery. Italian place is the best restaurant! We saw whales from the beach & sea turtles hatching there which was amazing!
Stayed 5 nights in Jan 2026

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Did not like restaurant reservations. First come first serve. Could not book in advance
Stayed 4 nights in Jan 2026

10/10 Excellent

Jamey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Very accommodating.
Stayed 9 nights in Jan 2026

6/10 Okay

Janelle

Traveled with group, Traveled with partner
Liked: Cleanliness
Hotel was clean, food was good! Had to stand in line for dinner Hour +. Couldn’t make reservations. Hotel cut lots of corners in details. Fun resort for families. I personally would not go back.
Stayed 9 nights in Jan 2026

10/10 Excellent

Wynter

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
From the entertainment staff, to the cleaning crew, to the bartenders, the bellboys, the front lobby crew, the waiters, everyone is working their butts to make sure your vacation is perfect. The second we walked in, we were greeted with fun and kidness. The bellboy was hilarious, letting our kids hop onto the trolley cart and riding it! The check in was fast and efficient. Our room was in perfect condition. Clean and nice and cool all week! The rooms are stocked with lots of drinks (water, beer, pop, plus other alcohol). The water in the shower is nice and warm. The food was yummy with something different to eat every night. The waiters and cooks are constantly moving and working and making everything seem effortless. Also the burgers and fries by the pool were delicious. The entertainment staff was by far the best I’ve seen. Always “on” and smiling, making people feel special. Christopher specifically went above and beyond. Same with Fryda (she knew everyone’s name-it was amazing. Anna was wonderful and kind. Abnar was a lot of fun too! I can’t believe how hard the staff works here. A special shout-out to Griss from the kids club who was SO GOOD with our little guy. He never wanted to leave the kids club!! The drinks were delicious and strong !! There is literally always something to do here, for both kids and adults. The foam party and neon party stood out to us in a big way, so much fun! The shows were a tad lacking but we enjoyed the contests prior to the shows!
Stayed 7 nights in Jan 2026

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms freshly staff
Stayed 6 nights in Jan 2026

10/10 Excellent

Eva

Stayed 6 nights in Jan 2026

8/10 Good

Celine

Traveled with group
Liked: Cleanliness, staff & service, amenities
Friendly staff , the building and outdoor areas beautiful
Stayed 7 nights in Jan 2026

8/10 Good

Katerina

Liked: Cleanliness, amenities, property conditions & facilities
Elevator did not work most of the time therefore to get down or up from seventh floor was not to much fun
Stayed 10 nights in Jan 2026

10/10 Excellent

Lyne, Ottawa

Stayed 7 nights in Jan 2026

10/10 Excellent

Jeri Lynn

Stayed 7 nights in Jan 2026

8/10 Good

GERMAN, CASTAIC

Traveled with family and small children
Liked: Cleanliness, amenities
Staff
Stayed 6 nights in Jan 2026

10/10 Excellent

Wanita

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff members were very friendly and the food was amazing
Stayed 6 nights in Jan 2026

2/10 Terrible

Andrea

Disliked: Amenities, property conditions & facilities
The customer service (front desk) needs to go to customer service school. Horrible responses when simple questions were asked. Bar staff was 6/10, food was 6/10. The elevators were not in full service but there was a packed house. On check out I left my room keys and towel keys in my room by mistake. I wasn’t going to run up 7 floors to collect them because of the broken elevator. They charged me 800 peso’s for reused room keys. This hotel was so loud at night that you had to leave the tv on and the air conditioner to mask the noise. The staff expected a tip every time you needed something and wouldn’t serve you if you didn’t leave a tip. Never again will I stay at another Riu. Overall experience, I couldn’t wait to get out of there and fly home to the snow. That bad!
Stayed 6 nights in Jan 2026

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there were more breakfast options. The beds could be softer. The staff is great!
Stayed 7 nights in Jan 2026

8/10 Good

David

Traveled with family
Liked: Cleanliness
Clean. Nice staff
Stayed 5 nights in Dec 2025

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