Had a great stay. The property was well maintained, clean, staff were friendly and food was great!
It was far and in the middle of nowhere. You will definitely need transportation to go into town. Staff was great! Entertainment was great! But there was a flood on several floors when it was raining/storm.
Food was subpar. Restaurants take forever with your food. Buffet host was rude. Pools close so early, 6 and 8pm! The worst part of this trip was we had workers enter our room THREE times with the DND on our door. Two of the times we were in there. The first time the workers denied that they opened the door but it was a lie as the door alarm went off. The second time was worse as it was 4am and my husband had to block the lady from coming in. She used her key to enter even with the DND sign. We called the front and no ones stories matched and they didn’t seem to care how unsafe we felt. Just be aware of this if you stay here. I’m not sure what their plan was with entering our rooms 3 times when instructed not to. We won’t be returning or recommending this place.
Overall the resort was very nice. Check in was not easy and they told us they were going to upgrade us and to come back in a hour. When we came back in an hour they did not upgrade and then wanted to charge us more for a new room. We never asked for an upgrade so this was quite confusing and the customer service at check in was lacking for a resort. After check in everything was perfect, the resort was clean, food was good, and staff was friendly. I wish there were more signs pointing out where the elevators were. Overall, I would return!
Beautiful resort, but definitely not for families. New modern decor makes this place look amazing and inviting. Sadly, if you have kids and actually want to spend time with them. Your dining options and activities are very limited. I mean like three dinning choices for dinner. Kids are not allowed in most of the resort. Food is decent, but menu never changes. So with three restaurants, it is pretty bad. If you have kids definitely look at different resorts. This is way overpriced for what you get. I will probably not go to another AMR resort.
This resort is beautiful, but there are several things that I had thought was a turn off. For starters, I love the inclusive idea on all food and drinks (except for wine). The foods and drinks were just below average. Nothing I ate truly tasted out of this world. Nothing was amazing. Second, we got the swim out pool and to get to the room is terrible. Their elevator system is just a horrible layout. The swim out pool is like a pond. Not worth it. Third, they hard sell you on their return back package. Terrible customer services. It feels like a timeshare. Which is something I absolutely dislike. Instant turn off. Finally, the COVID testing on site. This is a great idea and made things super easy for us to return back to the state, but my goodness. They stick that up your nose, through your brain cell and then it feels like it went down to the back of your brain and down to the spinal cord deep. It might have tried to tickle my butt cheeks. Why does it needs to go so deep in the back? The nurse will tell you it's only for 3 secs. But their 3 secs went like this. Take a deep breath. She inserted deep into your nose. You're in tear because it went in so deep. Then she said, "Are you ready? keep breathing! 1...2...3." Literally, probably took about 10 secs and not 3. All and all, I am not sure if I would come back here. The customer services are amazing. Everyone is SUPER friendly with positive energy. I love that, but that's it.
We originally attempted to extend our trip, but online booking did not allow for it—a blessing in disguise. A lot of construction happened throughout the resort during our stay in early August 2021, including loud noises in the AM, they were still installing handrail bars along pathways to the beach, paint jobs in main area, glass dividers and panels were being installed with minimal safety of construction staff. Amenities were unclear as many items and restaurants were split between Dreams and Secrets. Restaurant times were inconsistent with restaurant hours (i.e. Seaside Grill was open throughout the night when the hours online stated closing at 5pm). Dreams resort was definitely limited on food selection. By Day 2, you start to notice that most of the restaurants carry the same exact food served in different manners. Service was inconsistent throughout which may be due to half of staff (reported by the staff) transitioning from a different resort with years of experience and the other staff who were brand new to the resort life. Side note: Having some understanding of Spanish is definitely helpful to navigate the resort. The seasoned staff definitely takes care of you if you are nice. At one point, the staff reported the resort is still under construction and was supposed to send out notices to guests who booked that they are not ready to open yet, but they have the option of a refund/reschedule. We did not get that notice. Vouchers are not worth it unless you spend more.
Buffet food was incredible, staff and service super attentive, definitely will go back to that resort.
Poor management, not checks and balances. My room stank the entire time I was at the resort, poor lighting in the rooms, beverages in room not stocked. Stay 7 nights only received face clothes twice, they never replaced them. The deadbolt in our room did not work for the 5 nights. Barefoot Grill: it took over 45 minutes to get 4 hot dogs, very unorganized staff, order tickets flew around and got out of order, Food and Beverage Manager should spend more time at this restaurant training and be more diligent with the staff. The bathrooms by the pool on the Dreams side: bathroom stall door handles missing, deadbolts not working, no toilet paper. The secret side, to get to the lower bathroom, the hallway stank like sewer, terrible smell. However, the bathroom was clean and had a wonderful smell.
Dreams Bahia Mita Surf & Spa - All Inclusive places you next to Punta de Mita Sea Pool and within a mile (2 km) of Destiladeras Beach. This 363-room, 4.5-star property has 5 outdoor pools along with a full-service spa and a restaurant.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
32-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and toothbrushes and toothpaste. Other standard amenities include free minibar items, espresso makers, and ceiling fans. Change of towels is available on request.
Guests of Dreams Bahia Mita Surf & Spa - All Inclusive have access to a full-service spa, 5 outdoor pools, and a gym. Free valet parking is available if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include free WiFi in public areas, a conference center, and a business center.
Had a great stay. The property was well maintained, clean, staff were friendly and food was great!
It was far and in the middle of nowhere. You will definitely need transportation to go into town. Staff was great! Entertainment was great! But there was a flood on several floors when it was raining/storm.
Dear Thanh, Greetings, we appreciate your valuable feedback on the Resort, thank you for taking a moment to recognize our staff´s service, it would always be our pleasure to cater to our guest´s needs so they can enjoy an outstanding experience. On the other side, be certain we will share your comments with the corresponding areas to improve our guest´s stays. It will be our pleasure to see you soon! Best regards!
Food was subpar. Restaurants take forever with your food. Buffet host was rude. Pools close so early, 6 and 8pm! The worst part of this trip was we had workers enter our room THREE times with the DND on our door. Two of the times we were in there. The first time the workers denied that they opened the door but it was a lie as the door alarm went off. The second time was worse as it was 4am and my husband had to block the lady from coming in. She used her key to enter even with the DND sign. We called the front and no ones stories matched and they didn’t seem to care how unsafe we felt. Just be aware of this if you stay here. I’m not sure what their plan was with entering our rooms 3 times when instructed not to. We won’t be returning or recommending this place.
Dear Bonnie, Greetings, we are deeply concerned by your comments as this is for sure not the type of experience or service we offer at the Resort. Please help us to give the proper following up on your case, could you please share with us your booking information at econcierge.sebmi@secretsresorts.com? We offer you our most sincere apologies for the inconveniences presented during your stay. We will remain attentive to your response. Best regards.
Overall the resort was very nice. Check in was not easy and they told us they were going to upgrade us and to come back in a hour. When we came back in an hour they did not upgrade and then wanted to charge us more for a new room. We never asked for an upgrade so this was quite confusing and the customer service at check in was lacking for a resort. After check in everything was perfect, the resort was clean, food was good, and staff was friendly. I wish there were more signs pointing out where the elevators were. Overall, I would return!
Dear Brandon, Greetings from Dreams Bahía Mita Surf & Spa Resort! Thank you for allowing us to be your host in the beautiful Banderas Bay, we are glad to learn you enjoy a relaxing vacation with us and had an overall great experience. We offer you a sincere apology for the inconveniences presented during your check-in, please be certain we will share your feedback with the corresponding areas to improve our guest´s stay. We are looking forward to welcoming you home again! Best regards,
Beautiful resort, but definitely not for families. New modern decor makes this place look amazing and inviting. Sadly, if you have kids and actually want to spend time with them. Your dining options and activities are very limited. I mean like three dinning choices for dinner. Kids are not allowed in most of the resort. Food is decent, but menu never changes. So with three restaurants, it is pretty bad. If you have kids definitely look at different resorts. This is way overpriced for what you get. I will probably not go to another AMR resort.
Dear Vinh, Thank you for letting us know your opinion about your recent stay, we are thankful you allow us to host your vacation at Punta Mita, but, on the other hand, we are deeply sorry to know it was not the kind of experience you were expecting for your family. Dreams has restaurants like Barefoot Grill, El Patio, Seaside Grill, World Cafe, and Dolce, where families and kids can enjoy themselves together. Some of them are specialty restaurants, which is the reason why the menu does not change. Also, we have our Explorer´s Club for kids or Corezone for teens, full of daily activities. We have aquatic activities too with our entertainment staff; therefore, we are deeply saddened to learn you did not get to experience these activities. We can assure you we will take your comments into account as we wish our guests to have not only a good vacation but long-lasting memories. Please receive again our apologies, this is not the kind of stay we proud ourselves on. We hope you can provide us the chance of a next visit to improve your opinion about the resort. I remain attentive to your needs in case of further comments. Sincerely,
This resort is beautiful, but there are several things that I had thought was a turn off. For starters, I love the inclusive idea on all food and drinks (except for wine). The foods and drinks were just below average. Nothing I ate truly tasted out of this world. Nothing was amazing. Second, we got the swim out pool and to get to the room is terrible. Their elevator system is just a horrible layout. The swim out pool is like a pond. Not worth it. Third, they hard sell you on their return back package. Terrible customer services. It feels like a timeshare. Which is something I absolutely dislike. Instant turn off. Finally, the COVID testing on site. This is a great idea and made things super easy for us to return back to the state, but my goodness. They stick that up your nose, through your brain cell and then it feels like it went down to the back of your brain and down to the spinal cord deep. It might have tried to tickle my butt cheeks. Why does it needs to go so deep in the back? The nurse will tell you it's only for 3 secs. But their 3 secs went like this. Take a deep breath. She inserted deep into your nose. You're in tear because it went in so deep. Then she said, "Are you ready? keep breathing! 1...2...3." Literally, probably took about 10 secs and not 3. All and all, I am not sure if I would come back here. The customer services are amazing. Everyone is SUPER friendly with positive energy. I love that, but that's it.
Dear Linda, We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We also would like to apologize for the inconveniences that you have encountered during your stay, please be confident that all of your concerns have been addressed and attended to. Your valuable comments are taken into serious consideration as these help us to improve our service level and product. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards,
Dear Gabriela, Greetings from the beautiful paradise of Dreams Bahía Mita Surf & Spa Resort! We are so happy to read you had an amazing stay with us, our top priority is to pamper our guests with all our Unlimited-Luxury®, and by your comments, we can realize this goal was greatly achieved. Thank you for your kind comments to our staff and the Resort! It was our pleasure to have you home and we will be looking forward to welcoming you again soon. Best regards!