10/10 Excellent
Dandre
Traveled with partner
Aug 21, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely clean. The staff was attentive. The rooms are cleaned and stocked throughout the day. Staff come by and check to see if you need anything. I loved that. The all-inclusive part is amazing because the food is actually good! I would call myself a picky eater, and sometimes I’m restricted to eating at these all inclusive resorts because of the lack of variety. I did not find that to be the case here. They have real chefs and they care about the quality of food here. They have a hen house- fresh eggs; they have a garden- fresh veggies! Food was amazing. Room was nice, bed was comfortable. They are aware of the complaints of the hotel (will explain below) and they really try to accommodate/make up for those in my opinion. The skybar was amazing, staff was great, drinks were delicious and the infinity pool up there exclusive to privilege guest was great/away from kids/families at the other property.
Cons: the Secrets and Dreams resorts are separated by a walkway. So while none of the secrets rooms are connected/around rooms where kids are, there are kids in common areas of the property (restaurants, pool, etc.). There are pools exclusive to Secrets side though. The plunge pool in our room is not really a plunge pool. It is not big enough to plunge in, at all. I would not book that room again. The outdoor area where plunge pool is kinda has a stench. I sprayed perfume & hotel supplies incense. Same with shower. Hot water & incense helped with that.
Dandre
Stayed 3 nights in Aug 2025
