W Punta de Mita

4.5 star property
Luxury hotel on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for W Punta de Mita

Property amenity
Haven, Suite, 1 King, Oceanfront, Plunge pool | View from room
4 restaurants, breakfast, lunch, dinner served; Pan-Asian cuisine
2 outdoor pools, cabanas (surcharge), sun loungers
View from property

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Breakfast available
  • All inclusive

Explore the area

Map
Km 8 5 Carretera Punta de Mita, Desarrollo Costa Banderas, Punta de Mita, NAY, 63734
  • Destiladeras Beach
    ‪3 min drive‬
  • Punta de Mita Beach
    ‪9 min drive‬
  • El Anclote Beach
    ‪11 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪35 min drive‬

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Room options

Deluxe Room, 2 Double Beds, Lake View

8.0 out of 10
Very good
(4 reviews)
  • 441 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Haven, Suite, 1 King, Oceanfront, Plunge pool

  • 1037 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Lake View

8.0 out of 10
Very good
(4 reviews)
  • 441 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Premier Suite, 1 King Bed, Oceanfront

  • 1037 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Villa, 2 Bedrooms, Smoking, Oceanfront

  • 3625 sq ft
  • Ocean view
  • Sleeps 7
  • 2 Double Beds

Marvelous, Suite, 1 King, Oceanfront, Beach front access

  • 1313 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed (View)

10.0 out of 10
Exceptional
(1 review)
  • 661 sq ft
  • Sleeps 3
  • 1 King Bed

Haven, Suite, 1 King, Garden view, Plunge pool

  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Double Beds, Balcony (View)

10.0 out of 10
Exceptional
(1 review)
  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 441 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed (View)

8.8 out of 10
Excellent
(18 reviews)
  • 661 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Double Beds (View)

  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Lake View

  • 441 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Terrace, Oceanfront

  • 1313 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Superior Suite, 1 King Bed, Oceanfront

  • Beach view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Punta de Mita

W Punta de Mita places you next to Bay of Banderas and within 2 miles (3 km) of other popular attractions like Destiladeras Beach. This 126-room, 4.5-star hotel has 2 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Destiladeras Beach - 3 min drive - 1.5 miles
  • Punta de Mita Sea Pool - 4 min drive - 2.2 miles
  • Punta de Mita Beach - 9 min drive - 6.0 miles
  • El Anclote Beach - 11 min drive - 7.4 miles
  • Punta Mita Golf Club - 13 min drive - 8.1 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 45 min drive

Restaurants

  • ‪Coco Cafe at Secrets/Dreams Bahia Mita - ‬5 min drive
  • ‪Manatees Pool Lounge - ‬5 min drive
  • ‪Bluewater Grill - ‬5 min drive
  • ‪Seaside Grill Dreams Bahia Mita - ‬7 min drive
  • ‪Himitsu - ‬6 min drive

About this property

W Punta de Mita

Luxury hotel on the beach, with 2 outdoor pools
Guests of W Punta de Mita have access to a full-service spa, 2 outdoor pools, and a 24-hour gym. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and conference space.
Guests can expect to find free WiFi and 58-inch flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include sitting areas, minibars, and espresso makers. Housekeeping is available on request.
2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Away. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
W Punta de Mita is listed in the 2021 Travel + Leisure 500.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 930 for adults and MXN 450 for children
  • 2 beach bars
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chevycheria
  • Salero
  • Spice Market
  • Venazú
  • WET Deck

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Designer stores
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Paddleboard
  • Pro golf shop
  • Sauna
  • Scooter/moped rentals
  • Steam room
  • Surf lessons
  • Surfing/bodyboarding
  • Wine tasting room

Family friendly

  • 2 outdoor pools
  • Beach toys
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,345 square feet of conference space
  • 3 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator (17 inch wide door)
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 58-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in All-Inclusive rate plans receive benefits for 2 persons. Fees will apply at check-in for 3rd and 4th guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 500 per pet, per night, plus a deposit of MXN 2050 per stay
  • Dogs and cats only
  • 1 total (40 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for MXN 1665.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 930 for adults and MXN 450 for children
  • Pet deposit: MXN 2050 per stay
  • Pet fee: MXN 500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 1665.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

W Punta Mita Hotel La Cruz de Huanacaxtle
W Punta Mita Resort Punta de Mita
W Punta Mita Resort
W Punta Mita Punta de Mita
W Punta Mita

Frequently asked questions

Is free cancellation available at W Punta de Mita?

W Punta de Mita provides free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at W Punta de Mita?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at W Punta de Mita on Aug 25, 2025 start from $296.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of W Punta de Mita?

This hotel is located in Punta de Mita, just steps from Bay of Banderas. You'll also find Destiladeras Beach and Punta de Mita Sea Pool within a short drive.

Is parking available on site at W Punta de Mita?

Yes, covered self parking is offered for free at the hotel.

Is there a spa available at W Punta de Mita?

Away is the hotel's spa and services include beach massages, prenatal massages, aromatherapy, and body wraps.

Does W Punta de Mita have a casino at the property?

No, W Punta de Mita doesn't have a casino.

Will I find an indoor pool at W Punta de Mita?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is W Punta de Mita good for couples?

This beachfront hotel offers many amenities for couples, including Champagne service as well as 2 beach bars and 2 outdoor pools.

Are there hot tubs at W Punta de Mita?

Yes, some guestrooms at this hotel feature private outdoor spa tubs.

Does W Punta de Mita feature a restaurant that includes a breakfast menu?

Yes, W Punta de Mita has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does W Punta de Mita allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at W Punta de Mita for a fee of MXN 500 per pet, per night. The property also provides food and water bowls. A deposit of MXN 2050 per stay is collected.

Are there connecting rooms at W Punta de Mita?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to W Punta de Mita?

The closest major airport to W Punta de Mita is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 18.8 mi away (45 minutes by car).

Are there rooms with balconies at W Punta de Mita?

Yes, every guestroom at W Punta de Mita comes with a deck with some featuring ocean or garden views.

Does W Punta de Mita have a wedding venue?

There are wedding services available at W Punta de Mita if that's in your vacation plans.

W Punta de Mita Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 435 out of 641 reviews
Rating 8 - Good. 116 out of 641 reviews
Rating 6 - Okay. 49 out of 641 reviews
Rating 4 - Poor. 22 out of 641 reviews
Rating 2 - Terrible. 19 out of 641 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Liked: Cleanliness, amenities, property conditions & facilities
Loved this property, we would definitely stay again. One thing to note, the food is extremely overpriced and mediocre. There is one restaurant in the property that was extraordinary and although very expensive worth every penny, it is called Rubra and it is one of the best meals I’ve had in Mexico.
Stayed 3 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Property!

Fantastic stay at the W! The attention to detail at every turn is impeccable. Super friendly staff and extremely clean. We highly recommend it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Emerson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh my goodness, where do I even begin to describe the absolute magic of my recent stay at the W Punta de Mita? From the moment I arrived until the heartbreaking moment I had to leave, every single aspect of this hotel was pure perfection, easily earning a dazzling five stars and then some! Let's talk about the staff first, because they truly are the heart and soul of this incredible place. Every single person I encountered, from the warm smiles at check-in to the attentive servers by the pool, exuded genuine hospitality. They anticipated my needs before I even voiced them, offering helpful suggestions, remembering my name, and always going above and beyond to ensure my comfort. Their passion for the hotel and for providing an exceptional experience was palpable and truly made me feel like a valued guest. Then there's the location... simply breathtaking. Nestled on a stunning stretch of the Riviera Nayarit coastline, the W Punta de Mita offers unparalleled views of the sparkling Pacific Ocean. The lush, vibrant surroundings create an atmosphere of serene tranquility, while the proximity to the charming town of Sayulita offers a taste of authentic Mexican culture just a short drive away. Whether I was lounging by the infinity pool, strolling along the pristine beach, or enjoying a cocktail as the sun dipped below the horizon, the scenery was consistently awe-inspiring. And the food? Prepare your taste buds for a culinary journey! Every meal was an explosion!! I could keep going
Stayed 2 nights in Apr 2025

8/10 Good

alfredo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Decepcionado

El servicio de limpieza en la habitaciones muy malo, no dejaban toallas de mano nuevas, la sucias se las llevaban y no dejaban nuevas. El último día ya no teníamos ninguna. Todos los días tuve que llamar para que hicieran limpieza de mi habitación porque era súper tarde y no la habían hecho. Tampoco te dejan más barras de jabón, al final ya no tenia jabón. Cuando me iba del hotel llame durante 20 minutos por teléfono para pedir un carrito para que me ayudara con mis maletas y nunca me respondieron. Tuve que llevarme mis maletas caminando al lobby.
Stayed 3 nights in Apr 2025

10/10 Excellent

Mohsin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in the entire pv punta mita area
Stayed 4 nights in Apr 2025

10/10 Excellent

Wanda

Stayed 4 nights in Mar 2025

8/10 Good

Talha

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a really boutique property. The rooms are clean and spacious. However, the check-in experience was not as exclusive as we anticipated. Howeve,r the front desk staff was responsive and helpful. The breakfast was good with an open buffet but I cannot say the same for the lunch and dinner of the main restaurant. The menu was very standard Mexican. However fortunately they had a great restaurant called Spice Market which we ate 3 times. It's Asian Fusion but a really good alternative if you get bored eating Tacos. The other thing is that it's not a very kids-oriented hotel. There are not many animations or activities, and there is no kids' center for children. But my kids did fine anyway.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
We come h
Stayed 2 nights in Mar 2025

10/10 Excellent

Torena

Stayed 3 nights in Mar 2025

10/10 Excellent

GONZALO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is top notch an property is really grwat. Laid back vibe with cool architecture. Great beac. Yes !
Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephanie Lynn

Stayed 1 night in Feb 2025

10/10 Excellent

Holly Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Perfecto! The resort itself is exquisite—the pools, beach, room, restaurants, bars but what made our week so amazing was the staff. Every single resort employee we encountered was authentically warm, kind and provided superb service. I would definitely return to the W Punta Mita.
Stayed 6 nights in Feb 2025

10/10 Excellent

alejandro isaac fragozo

Traveled with family
Excelente viaje
Stayed 3 nights in Jan 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Bryan

Traveled with partner
Interesting property. Very rocky beach so definitely not for little ones. Also, extremely remote and isolated. Good opportunity for couples R&R, not excursions. The waves are robust and sound wonderful all day/night. You can really only see the water from the very front units. The food was great, as well as the extraordinary staff. Amazing service!
Stayed 4 nights in Dec 2024

10/10 Excellent

Peter, Pagosa Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 4 nights in Dec 2024

10/10 Excellent

Robert

Stayed 1 night in Nov 2024

8/10 Good

Melvi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Few options for dining
Stayed 4 nights in Nov 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

rodrigo

Stayed 1 night in Oct 2024

10/10 Excellent

Inez, Whittier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property! Staff is amazing. Restaurants were fabulous. Cant wait to go back!!
Stayed 3 nights in Sep 2024

8/10 Good

Dwayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little dated, but amazing staff and an enjoyable stay
Stayed 3 nights in Sep 2024

2/10 Terrible

eutiquio

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

incidente en alberca, falta de mantenimiento....

Tuve un percance en la alberca, se rompió una rejilla y me lesione la pierna. El servicio medico es precario para hacer evaluaciones mas profundas o garantizar que pueda uno estar de manera adecuada. De manera de cortesía me ofrecieron un par de pizzas por el percance. En 1.5 días no pude disfrutar las amenidades del hotel por el incidente, lo menos que pudieron hacer es un descuento o retribución; en ningún momento tuve el acercamiento del gerente para ver tal situación. En recepción externe mi sentir y me comentaron que no podían hacer nada al respecto. Es mi segunda visita y debo comentarles que en 5 años el hotel luce igual, se nota que no dan mantenimiento a zonas de riesgo, además que los meseros son muy lentos en el servicio respecto a la primera vez que me hospede ahí. La comida es muy buena y la atención para los niños estupenda.
lesión en rejilla de alberca
rejilla vieja en alberca
Stayed 5 nights in Aug 2024